Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS and Caprice Police Pursuit Vehicles (PPV) that were previously repaired under NHTSA recall number 16V-518. The repair may not have been performed properly. The driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202312100
Recall Date: Oct 15, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 Chevrolet Caprice Police Pursuit vehicles (PPV) and SS vehicles. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192285350
Recall Date: May 7, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS vehicles that previously received an inspect-only remedy under recall 17V-382. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192265980
Recall Date: Nov 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2014-2016 Chevrolet SS vehicles. Corrosion of the connector between the electric power steering module and the torque sensor connector may cause a loss of electric power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17248
Recall Date: Jun 15, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Chevrolet Caprice Police Pursuit vehicles manufactured May 14, 2013 through June 14, 2016, and Chevrolet SS vehicles manufactured May 15, 2013 through April 27, 2016. The driver's seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 31340
Recall Date: Jul 8, 2016
Consumer Complaints
29 ComplaintsGeneral Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
FILED SECOND TIME. RECALL REPAIR IS DEFECTIVE! RECALL REPAIR HAS LEFT SEAT BELT TENSIONER CABLE EXPOSED AND FLOPPING! METAL BITS AND PIECES ARE NOW ON CARPET AND AREA AROUND SEAT BELT FOUNDATION AND LOWER REPLACED COVER AREA. THE REPLACED RUBBER COVER (92507580) IS RIPPED AND RIPPING MORE AT LOWER CONNECTION OF EXPOSED TENSIONER CABLE. DONT UNDERSTAND RECALL? TAKE CAR IN TWICE (11/7/2016) (12/1/2016) WRONG PARTS TWICE, THIRD TIME 6 MONTHS LATER (5/1/2017) CAR SEAT BELT DAMAGED FROM RECALL REPAIR????
Corrective Action:
FILED SECOND TIME. RECALL REPAIR IS DEFECTIVE! RECALL REPAIR HAS LEFT SEAT BELT TENSIONER CABLE EXPOSED AND FLOPPING! METAL BITS AND PIECES ARE NOW ON CARPET AND AREA AROUND SEAT BELT FOUNDATION AND LOWER REPLACED COVER AREA. THE REPLACED RUBBER COVER (92507580) IS RIPPED AND RIPPING MORE AT LOWER CONNECTION OF EXPOSED TENSIONER CABLE. DONT UNDERSTAND RECALL? TAKE CAR IN TWICE (11/7/2016) (12/1/2016) WRONG PARTS TWICE, THIRD TIME 6 MONTHS LATER (5/1/2017) CAR SEAT BELT DAMAGED FROM RECALL REPAIR????
Additional Notes:
FILED SECOND TIME. RECALL REPAIR IS DEFECTIVE! RECALL REPAIR HAS LEFT SEAT BELT TENSIONER CABLE EXPOSED AND FLOPPING! METAL BITS AND PIECES ARE NOW ON CARPET AND AREA AROUND SEAT BELT FOUNDATION AND LOWER REPLACED COVER AREA. THE REPLACED RUBBER COVER (92507580) IS RIPPED AND RIPPING MORE AT LOWER CONNECTION OF EXPOSED TENSIONER CABLE. DONT UNDERSTAND RECALL? TAKE CAR IN TWICE (11/7/2016) (12/1/2016) WRONG PARTS TWICE, THIRD TIME 6 MONTHS LATER (5/1/2017) CAR SEAT BELT DAMAGED FROM RECALL REPAIR????
Mfg Campaign: 10990669
Recall Date: May 19, 2017
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V518000 (SEAT BELTS); HOWEVER, THE CABLE WIRES WERE VISIBLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION AND THE TECHNICIAN STATED THAT THE SEAT BELT TENSIONER CABLE WAS COMING APART AND STEEL PIECES WERE FALLING ALL OVER THE DRIVER'S SEAT AND FLOOR. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V518000 (SEAT BELTS); HOWEVER, THE CABLE WIRES WERE VISIBLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION AND THE TECHNICIAN STATED THAT THE SEAT BELT TENSIONER CABLE WAS COMING APART AND STEEL PIECES WERE FALLING ALL OVER THE DRIVER'S SEAT AND FLOOR. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V518000 (SEAT BELTS); HOWEVER, THE CABLE WIRES WERE VISIBLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION AND THE TECHNICIAN STATED THAT THE SEAT BELT TENSIONER CABLE WAS COMING APART AND STEEL PIECES WERE FALLING ALL OVER THE DRIVER'S SEAT AND FLOOR. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIR WAS A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Mfg Campaign: 10985963
Recall Date: May 16, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
Corrective Action:
I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
Additional Notes:
I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
Mfg Campaign: 10980557
Recall Date: Apr 25, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
Corrective Action:
I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
Additional Notes:
I PURCHASED MY 2016 CHEVROLET SS SEDAN IN DECEMBER OF 2016. PART OF THE INFOTAINMENT 'MYLINK' SYSTEM IS AN APP THAT CONTROLS PANDORA, AN INTERNET RADIO PROGRAM, VIA A BLUETOOTH CONNECTION ON THE TOUCHSCREEN OF THE RADIO. WITH THIS SYSTEM, THE USER IS ABLE TO CHANGE TRACKS, CHANGE STATIONS, VIEW WHAT'S PLAYING, AND PLAY/PAUSE, ALL WHILE THE USER'S PHONE IS STOWED AWAY FOR DRIVING. PANDORA IS MY PRIMARY SOURCE OF MUSIC THESE DAYS, AS THE CAR DOES NOT COME WITH A CD PLAYER, AND I CHOOSE NOT TO PAY FOR XM SATELLITE RADIO, AND RARELY FIND ANYTHING TO MY LIKING ON AN FM OR AM STATION. WHEN I FIRST PURCHASED THE CAR, THE APP FUNCTIONED AS IT SHOULD. UNTIL SOMETIME TOWARDS THE END OF FEBRUARY OR THE MIDDLE OF MARCH. THE MYLINK APP WOULD START AS IT SHOULD, BUT AS SOON AS I WOULD TRY TO CHANGE A STATION, THE MYLINK SYSTEM WOULD 'LOCK UP' ALL FUNCTIONALITY TO MY PHONE. I WOULDN'T BE ABLE TO CHANGE ANYTHING IN THE PANDORA APP, AND IF I WERE TO TRY AND MAKE OR RECEIVE A CALL, I WOULD NOT BE ABLE TO HEAR OR BE HEARD BY THE PERSON ON THE OTHER END OF THE LINE. A PHONE RESTART SIMPLY MADE ME LOSE THE PANDORA FUNCTION ALL TOGETHER ON THE MYLINK SYSTEM, AND I WOULD HAVE TO TURN THEN IGNITION OFF, WAIT, AND THEN TURN THE IGNITION BACK ON FOR THE APP TO RESTART. I'VE HAD MY VEHICLE IN FOR SERVICE TWICE NOW AT TAYLOR CHEVROLET, WITH THE ONLY ANSWER BEING FROM THEM, 'THERE IS A PROBLEM WITH THE PHONE, THERE IS NOTHING WE CAN DO WITH THE VEHICLE.' I HAVE NOT BEEN PROVIDED ANY SORT OF CLEAR ANSWER OR SOLUTION TO MY PROBLEM. THIS IS AN EXTREMELY DISTRACTING SITUATION FOR ME TO BE IN, AS I'VE STATED BEFORE, PANDORA IS MY MAIN SOURCE OF MUSIC IN THE VEHICLE AND HAVING TO CONTROL THE APP FROM MY PHONE ISN'T TOO FAR AWAY FROM TEXTING AND DRIVING (AND EASILY MISTAKEN FOR SUCH TO LAW ENFORCEMENT VIEWING FROM OUTSIDE).
Mfg Campaign: 10980557
Recall Date: Apr 25, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ELECTRIC POWER STEERING FAILED WHILE DRIVING. MADE THE CAR VERY DIFFICULT TO DRIVE.
Corrective Action:
ELECTRIC POWER STEERING FAILED WHILE DRIVING. MADE THE CAR VERY DIFFICULT TO DRIVE.
Additional Notes:
ELECTRIC POWER STEERING FAILED WHILE DRIVING. MADE THE CAR VERY DIFFICULT TO DRIVE.
Mfg Campaign: 10968905
Recall Date: Mar 28, 2017
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS IN FOR BODY/PAINT SERVICE ON 5/9/16 (ED RINKE CHEVY) WHEN IT WAS BROUGHT TO MY ATTENTION THAT I HAD TWO OPEN RECALLS. I OFFERED TO LEAVE THE VEHICLE BUT THEY SAID THEY HAD NO PARTS TO DO THE REPAIRS AT THAT TIME. SO ON 11/7/16 THEY CALLED ME AND SAID THEY HAD THE PART (FOR THE SEATBELT) SO I TOOK THE CAR IN AND WAITED FOR THE REPAIRS. AFTER I GOT CAR BACK THEY TOLD ME THEY HAD TOO ORDER THE SEATBELT PART BUT FIXED THE OTHER RECALL, THEY DIDN'T HAVE THE RIGHT PART TOO FIX THE SEATBELT. OK RETURN 12/1/16 "AGAIN" FROM THEIR (RINKE) CALL, THEY SAID THEY GOT THE PART NO PROBLEM 20 MINUTES TOO REPAIR, SO I TOOK THE CAR IN "AGAIN", GET THE CAR BACK AND THE PERSON SAID SOMEHOW THEY ORDERED/GOT THE WRONG PART! SO HERE WE ARE TODAY 3/8/2017, NO CALL FROM DEALER, STILL WITH SEATBELT RECALL UNSERVICED. APPARENTLY ALL THEY REPLACED EACH TIME, IS THE SEATBELT COVER. AND IT MAKES ME THINK OF ALL THE PEOPLE OUT THERE THAT RECEIVED A 20% DISCOUNT FOR THEIR WAIT. I BOUGHT MY CAR NEW 2/29/2016. SEE ATTACHMENTS FOR SERVICE DOCS. THANK YOU PAUL
Corrective Action:
I WAS IN FOR BODY/PAINT SERVICE ON 5/9/16 (ED RINKE CHEVY) WHEN IT WAS BROUGHT TO MY ATTENTION THAT I HAD TWO OPEN RECALLS. I OFFERED TO LEAVE THE VEHICLE BUT THEY SAID THEY HAD NO PARTS TO DO THE REPAIRS AT THAT TIME. SO ON 11/7/16 THEY CALLED ME AND SAID THEY HAD THE PART (FOR THE SEATBELT) SO I TOOK THE CAR IN AND WAITED FOR THE REPAIRS. AFTER I GOT CAR BACK THEY TOLD ME THEY HAD TOO ORDER THE SEATBELT PART BUT FIXED THE OTHER RECALL, THEY DIDN'T HAVE THE RIGHT PART TOO FIX THE SEATBELT. OK RETURN 12/1/16 "AGAIN" FROM THEIR (RINKE) CALL, THEY SAID THEY GOT THE PART NO PROBLEM 20 MINUTES TOO REPAIR, SO I TOOK THE CAR IN "AGAIN", GET THE CAR BACK AND THE PERSON SAID SOMEHOW THEY ORDERED/GOT THE WRONG PART! SO HERE WE ARE TODAY 3/8/2017, NO CALL FROM DEALER, STILL WITH SEATBELT RECALL UNSERVICED. APPARENTLY ALL THEY REPLACED EACH TIME, IS THE SEATBELT COVER. AND IT MAKES ME THINK OF ALL THE PEOPLE OUT THERE THAT RECEIVED A 20% DISCOUNT FOR THEIR WAIT. I BOUGHT MY CAR NEW 2/29/2016. SEE ATTACHMENTS FOR SERVICE DOCS. THANK YOU PAUL
Additional Notes:
I WAS IN FOR BODY/PAINT SERVICE ON 5/9/16 (ED RINKE CHEVY) WHEN IT WAS BROUGHT TO MY ATTENTION THAT I HAD TWO OPEN RECALLS. I OFFERED TO LEAVE THE VEHICLE BUT THEY SAID THEY HAD NO PARTS TO DO THE REPAIRS AT THAT TIME. SO ON 11/7/16 THEY CALLED ME AND SAID THEY HAD THE PART (FOR THE SEATBELT) SO I TOOK THE CAR IN AND WAITED FOR THE REPAIRS. AFTER I GOT CAR BACK THEY TOLD ME THEY HAD TOO ORDER THE SEATBELT PART BUT FIXED THE OTHER RECALL, THEY DIDN'T HAVE THE RIGHT PART TOO FIX THE SEATBELT. OK RETURN 12/1/16 "AGAIN" FROM THEIR (RINKE) CALL, THEY SAID THEY GOT THE PART NO PROBLEM 20 MINUTES TOO REPAIR, SO I TOOK THE CAR IN "AGAIN", GET THE CAR BACK AND THE PERSON SAID SOMEHOW THEY ORDERED/GOT THE WRONG PART! SO HERE WE ARE TODAY 3/8/2017, NO CALL FROM DEALER, STILL WITH SEATBELT RECALL UNSERVICED. APPARENTLY ALL THEY REPLACED EACH TIME, IS THE SEATBELT COVER. AND IT MAKES ME THINK OF ALL THE PEOPLE OUT THERE THAT RECEIVED A 20% DISCOUNT FOR THEIR WAIT. I BOUGHT MY CAR NEW 2/29/2016. SEE ATTACHMENTS FOR SERVICE DOCS. THANK YOU PAUL
Mfg Campaign: 10959644
Recall Date: Mar 8, 2017
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
DEALER SOLD ME CAR KNOWING ABOUT THE RECALL BUT WOULD NOT DELIVER. CHEVROLET IS NOT PROVIDING ANY STATUS UPDATES SINCE 7/7.
Corrective Action:
DEALER SOLD ME CAR KNOWING ABOUT THE RECALL BUT WOULD NOT DELIVER. CHEVROLET IS NOT PROVIDING ANY STATUS UPDATES SINCE 7/7.
Additional Notes:
DEALER SOLD ME CAR KNOWING ABOUT THE RECALL BUT WOULD NOT DELIVER. CHEVROLET IS NOT PROVIDING ANY STATUS UPDATES SINCE 7/7.
Mfg Campaign: 10897559
Recall Date: Aug 22, 2016
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
I HAVE ATTEMPTED TO BUY A 2016 CHEVY SS. I CONTACTED MY DEAL ON 7-2-16. MY DEAL HAD TO LOCATE A VEHICLE IN THE COLOR ASKED FOR WHICH THEY DID ON 7-7-16, THE SAME DAY GM ISSUED A RECALL AND STOP SALE FOR ISSUES WITH THE SEAT BELT. IT'S BEEN A MONTH WITH NO WORK ON A FIX, NO TIMELINE FOR A FIX, OR ANY IDEA AS TO WHEN I CAN TAKE HOME MY BRAND NEW CAR.
Corrective Action:
I HAVE ATTEMPTED TO BUY A 2016 CHEVY SS. I CONTACTED MY DEAL ON 7-2-16. MY DEAL HAD TO LOCATE A VEHICLE IN THE COLOR ASKED FOR WHICH THEY DID ON 7-7-16, THE SAME DAY GM ISSUED A RECALL AND STOP SALE FOR ISSUES WITH THE SEAT BELT. IT'S BEEN A MONTH WITH NO WORK ON A FIX, NO TIMELINE FOR A FIX, OR ANY IDEA AS TO WHEN I CAN TAKE HOME MY BRAND NEW CAR.
Additional Notes:
I HAVE ATTEMPTED TO BUY A 2016 CHEVY SS. I CONTACTED MY DEAL ON 7-2-16. MY DEAL HAD TO LOCATE A VEHICLE IN THE COLOR ASKED FOR WHICH THEY DID ON 7-7-16, THE SAME DAY GM ISSUED A RECALL AND STOP SALE FOR ISSUES WITH THE SEAT BELT. IT'S BEEN A MONTH WITH NO WORK ON A FIX, NO TIMELINE FOR A FIX, OR ANY IDEA AS TO WHEN I CAN TAKE HOME MY BRAND NEW CAR.
Mfg Campaign: 10893103
Recall Date: Aug 4, 2016
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
I PURCHASED A VEHICLE FROM A CHEVROLET DEALERSHIP, BUT I AM NOT ALLOWED TO TAKE IT HOME. IT SITS ON THE DEALER LOT AWAITING A FIX FOR THE SEATBELT BASED ON A RECALL. IT'S BEEN ALMOST A MONTH SINCE THE SEATBELT RECALL WAS ANNOUNCED BUT NEITHER GENERAL MOTORS, NOR CHEVROLET HAS GIVEN ANY INDICATION OF A TIMELINE FOR THE FIX, OR WHAT THE FIX WILL BE. THE VEHICLE IS CURRENTLY STATIONARY, PARKED ON THE BACK LOT OF THE CHEVROLET DEALERSHIP NEAR MY HOUSE. CHEVY ISSUED A STOP SALE PREVENTING DELIVERY, WHILE ALLOWING THOSE THAT TOOK DELIVERY PRIOR TO 7/7/16 TO CONTINUE DRIVING A CAR THE COMPANY HAS DEEMED NOT SAFE ENOUGH TO SELL. THERE ARE CURRENTLY NUMEROUS 2014, 2015, AND 2016'S ON THE ROAD, BUT SOMEHOW MINE, WITH ONLY 17 MILES ON IT, MAY EXPERIENCE A SEATBELT FAILURE FROM FATIGUE AND IS THEREFORE MORE UNSAFE THAN A 2014 WITH THOUSANDS OF MILES ON IT. DESPITE NUMEROUS ATTEMPTS TO DETERMINE WHEN THE FIX WILL BE AVAILABLE, I AM LEFT TO HAVE FAITH THAT A FIX IS COMING. I HAVE PAID MY MONEY FOR THE CAR, BUT I CANNOT DRIVE IT. I'M ONLY ALLOWED SUPERVISED VISITS.
Corrective Action:
I PURCHASED A VEHICLE FROM A CHEVROLET DEALERSHIP, BUT I AM NOT ALLOWED TO TAKE IT HOME. IT SITS ON THE DEALER LOT AWAITING A FIX FOR THE SEATBELT BASED ON A RECALL. IT'S BEEN ALMOST A MONTH SINCE THE SEATBELT RECALL WAS ANNOUNCED BUT NEITHER GENERAL MOTORS, NOR CHEVROLET HAS GIVEN ANY INDICATION OF A TIMELINE FOR THE FIX, OR WHAT THE FIX WILL BE. THE VEHICLE IS CURRENTLY STATIONARY, PARKED ON THE BACK LOT OF THE CHEVROLET DEALERSHIP NEAR MY HOUSE. CHEVY ISSUED A STOP SALE PREVENTING DELIVERY, WHILE ALLOWING THOSE THAT TOOK DELIVERY PRIOR TO 7/7/16 TO CONTINUE DRIVING A CAR THE COMPANY HAS DEEMED NOT SAFE ENOUGH TO SELL. THERE ARE CURRENTLY NUMEROUS 2014, 2015, AND 2016'S ON THE ROAD, BUT SOMEHOW MINE, WITH ONLY 17 MILES ON IT, MAY EXPERIENCE A SEATBELT FAILURE FROM FATIGUE AND IS THEREFORE MORE UNSAFE THAN A 2014 WITH THOUSANDS OF MILES ON IT. DESPITE NUMEROUS ATTEMPTS TO DETERMINE WHEN THE FIX WILL BE AVAILABLE, I AM LEFT TO HAVE FAITH THAT A FIX IS COMING. I HAVE PAID MY MONEY FOR THE CAR, BUT I CANNOT DRIVE IT. I'M ONLY ALLOWED SUPERVISED VISITS.
Additional Notes:
I PURCHASED A VEHICLE FROM A CHEVROLET DEALERSHIP, BUT I AM NOT ALLOWED TO TAKE IT HOME. IT SITS ON THE DEALER LOT AWAITING A FIX FOR THE SEATBELT BASED ON A RECALL. IT'S BEEN ALMOST A MONTH SINCE THE SEATBELT RECALL WAS ANNOUNCED BUT NEITHER GENERAL MOTORS, NOR CHEVROLET HAS GIVEN ANY INDICATION OF A TIMELINE FOR THE FIX, OR WHAT THE FIX WILL BE. THE VEHICLE IS CURRENTLY STATIONARY, PARKED ON THE BACK LOT OF THE CHEVROLET DEALERSHIP NEAR MY HOUSE. CHEVY ISSUED A STOP SALE PREVENTING DELIVERY, WHILE ALLOWING THOSE THAT TOOK DELIVERY PRIOR TO 7/7/16 TO CONTINUE DRIVING A CAR THE COMPANY HAS DEEMED NOT SAFE ENOUGH TO SELL. THERE ARE CURRENTLY NUMEROUS 2014, 2015, AND 2016'S ON THE ROAD, BUT SOMEHOW MINE, WITH ONLY 17 MILES ON IT, MAY EXPERIENCE A SEATBELT FAILURE FROM FATIGUE AND IS THEREFORE MORE UNSAFE THAN A 2014 WITH THOUSANDS OF MILES ON IT. DESPITE NUMEROUS ATTEMPTS TO DETERMINE WHEN THE FIX WILL BE AVAILABLE, I AM LEFT TO HAVE FAITH THAT A FIX IS COMING. I HAVE PAID MY MONEY FOR THE CAR, BUT I CANNOT DRIVE IT. I'M ONLY ALLOWED SUPERVISED VISITS.
Mfg Campaign: 10892578
Recall Date: Aug 2, 2016
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Valencia, CA • 36 yrs
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