Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
Consumer Complaints
226 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I was ran off the road and hit a tree line in which a downed tree went through my windshield. The airbags failed to deploy. If I had not been wearing my seatbelt, I could've been decapitated
Corrective Action:
I was ran off the road and hit a tree line in which a downed tree went through my windshield. The airbags failed to deploy. If I had not been wearing my seatbelt, I could've been decapitated
Additional Notes:
I was ran off the road and hit a tree line in which a downed tree went through my windshield. The airbags failed to deploy. If I had not been wearing my seatbelt, I could've been decapitated
Mfg Campaign: 11636751
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
In [XXX] I took my truck in for oil change, inspection and 3rd complaint of shaking, and shuddering, lurching at a stop, they told me my transmission was broken, they would have to order the part and their was no ETA on when they would get it. I was told there were NONE in the tri-state area from another dealership. We are a one (1) car family and Jim Trenary Chevy said they don’t give out loaners, therefore we had to rent a car at 370.00 a week. Here it is January 15 and we are STILL renting a car. They finally got the part sometime last week, but WE NEED HELP! We have spent over 5,000 in rental car fees and GM will not reimburse us until we return the rental car, even though we have paid cash every week, and we’re have had to borrow from my husbands future paychecks. WE ARE BROKE. We have to pay the deductible of 500.00 when it is finally fixed, plus, during the snow storm last week someone side swiped my rental car, and I have to give Enterprise 1500.00 when I turn in the car for my deductible from insurance. I read there is a 65 million$ law suit pending to GM for these faulty transmissions, yet they don’t feel responsible to pay our expenses for something that IS THEIR PROBLEM, NOT OURS, but they have made it my problem, and I am shouldering all the financial burden of this, their faulty transmission. WE NEED HELP, We are now broke and now can not afford to pay for the rental, or our repair deductible, or our car payment. We don’t make that kind of money. My husband is the only one that works full time. WE NEED HELP, and no one wants to listen or seems to care. WE ARE BROKE! Thank you for listening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In [XXX] I took my truck in for oil change, inspection and 3rd complaint of shaking, and shuddering, lurching at a stop, they told me my transmission was broken, they would have to order the part and their was no ETA on when they would get it. I was told there were NONE in the tri-state area from another dealership. We are a one (1) car family and Jim Trenary Chevy said they don’t give out loaners, therefore we had to rent a car at 370.00 a week. Here it is January 15 and we are STILL renting a car. They finally got the part sometime last week, but WE NEED HELP! We have spent over 5,000 in rental car fees and GM will not reimburse us until we return the rental car, even though we have paid cash every week, and we’re have had to borrow from my husbands future paychecks. WE ARE BROKE. We have to pay the deductible of 500.00 when it is finally fixed, plus, during the snow storm last week someone side swiped my rental car, and I have to give Enterprise 1500.00 when I turn in the car for my deductible from insurance. I read there is a 65 million$ law suit pending to GM for these faulty transmissions, yet they don’t feel responsible to pay our expenses for something that IS THEIR PROBLEM, NOT OURS, but they have made it my problem, and I am shouldering all the financial burden of this, their faulty transmission. WE NEED HELP, We are now broke and now can not afford to pay for the rental, or our repair deductible, or our car payment. We don’t make that kind of money. My husband is the only one that works full time. WE NEED HELP, and no one wants to listen or seems to care. WE ARE BROKE! Thank you for listening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In [XXX] I took my truck in for oil change, inspection and 3rd complaint of shaking, and shuddering, lurching at a stop, they told me my transmission was broken, they would have to order the part and their was no ETA on when they would get it. I was told there were NONE in the tri-state area from another dealership. We are a one (1) car family and Jim Trenary Chevy said they don’t give out loaners, therefore we had to rent a car at 370.00 a week. Here it is January 15 and we are STILL renting a car. They finally got the part sometime last week, but WE NEED HELP! We have spent over 5,000 in rental car fees and GM will not reimburse us until we return the rental car, even though we have paid cash every week, and we’re have had to borrow from my husbands future paychecks. WE ARE BROKE. We have to pay the deductible of 500.00 when it is finally fixed, plus, during the snow storm last week someone side swiped my rental car, and I have to give Enterprise 1500.00 when I turn in the car for my deductible from insurance. I read there is a 65 million$ law suit pending to GM for these faulty transmissions, yet they don’t feel responsible to pay our expenses for something that IS THEIR PROBLEM, NOT OURS, but they have made it my problem, and I am shouldering all the financial burden of this, their faulty transmission. WE NEED HELP, We are now broke and now can not afford to pay for the rental, or our repair deductible, or our car payment. We don’t make that kind of money. My husband is the only one that works full time. WE NEED HELP, and no one wants to listen or seems to care. WE ARE BROKE! Thank you for listening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636012
Recall Date: Jan 15, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The power steering quits working intermittently. It has always been extremely cold when it happens. So far, it has only happened when the vehicle has been started, then driven. Turning the ignition off, then on, does not fix the problem. So far, it eventually starts working again at a later start up. When it happened before, the problem had resolved itself when I took it to the dealership and they could not determine the cause & simply replaced the battery. Losing power steering is definitely a safety issue if turning a corner, etc., when it goes out. The last time, I drove 45 miles directly to the dealership and they put a code reader on it while it was happening. I'm taking it to them for repair(?) tomorrow. There have not been any inspections to-date. The "service power steering" warning did show up when the vehicle was started.
Corrective Action:
The power steering quits working intermittently. It has always been extremely cold when it happens. So far, it has only happened when the vehicle has been started, then driven. Turning the ignition off, then on, does not fix the problem. So far, it eventually starts working again at a later start up. When it happened before, the problem had resolved itself when I took it to the dealership and they could not determine the cause & simply replaced the battery. Losing power steering is definitely a safety issue if turning a corner, etc., when it goes out. The last time, I drove 45 miles directly to the dealership and they put a code reader on it while it was happening. I'm taking it to them for repair(?) tomorrow. There have not been any inspections to-date. The "service power steering" warning did show up when the vehicle was started.
Additional Notes:
The power steering quits working intermittently. It has always been extremely cold when it happens. So far, it has only happened when the vehicle has been started, then driven. Turning the ignition off, then on, does not fix the problem. So far, it eventually starts working again at a later start up. When it happened before, the problem had resolved itself when I took it to the dealership and they could not determine the cause & simply replaced the battery. Losing power steering is definitely a safety issue if turning a corner, etc., when it goes out. The last time, I drove 45 miles directly to the dealership and they put a code reader on it while it was happening. I'm taking it to them for repair(?) tomorrow. There have not been any inspections to-date. The "service power steering" warning did show up when the vehicle was started.
Mfg Campaign: 11635146
Recall Date: Jan 9, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads gear which is what should be in the front should have as well, not a "magnetic ring". This should be fixed so that noone gets injured or killed. It's also a waste of consumer money that you have to change out an entire wheel bearing hub assembly to fix the issue. Shame on the company. In the photos, notice that half the black ring (the reluctor) is missing.
Corrective Action:
The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads gear which is what should be in the front should have as well, not a "magnetic ring". This should be fixed so that noone gets injured or killed. It's also a waste of consumer money that you have to change out an entire wheel bearing hub assembly to fix the issue. Shame on the company. In the photos, notice that half the black ring (the reluctor) is missing.
Additional Notes:
The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads gear which is what should be in the front should have as well, not a "magnetic ring". This should be fixed so that noone gets injured or killed. It's also a waste of consumer money that you have to change out an entire wheel bearing hub assembly to fix the issue. Shame on the company. In the photos, notice that half the black ring (the reluctor) is missing.
Mfg Campaign: 11632897
Recall Date: Dec 28, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads gear which is what should be in the front should have as well, not a "magnetic ring". This should be fixed so that noone gets injured or killed. It's also a waste of consumer money that you have to change out an entire wheel bearing hub assembly to fix the issue. Shame on the company. In the photos, notice that half the black ring (the reluctor) is missing.
Corrective Action:
The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads gear which is what should be in the front should have as well, not a "magnetic ring". This should be fixed so that noone gets injured or killed. It's also a waste of consumer money that you have to change out an entire wheel bearing hub assembly to fix the issue. Shame on the company. In the photos, notice that half the black ring (the reluctor) is missing.
Additional Notes:
The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads gear which is what should be in the front should have as well, not a "magnetic ring". This should be fixed so that noone gets injured or killed. It's also a waste of consumer money that you have to change out an entire wheel bearing hub assembly to fix the issue. Shame on the company. In the photos, notice that half the black ring (the reluctor) is missing.
Mfg Campaign: 11632897
Recall Date: Dec 28, 2024
General Motors, Llc
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11629283
Recall Date: Dec 6, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Rear back up camera at night is extremely bright and blinding to driver. Makes it useless at night and dangerous. There's no way to lower brightness setting for night time back up moves. I've seen many complaints on this. We owners shouldn't have to pay to have this fix.
Corrective Action:
Rear back up camera at night is extremely bright and blinding to driver. Makes it useless at night and dangerous. There's no way to lower brightness setting for night time back up moves. I've seen many complaints on this. We owners shouldn't have to pay to have this fix.
Additional Notes:
Rear back up camera at night is extremely bright and blinding to driver. Makes it useless at night and dangerous. There's no way to lower brightness setting for night time back up moves. I've seen many complaints on this. We owners shouldn't have to pay to have this fix.
Mfg Campaign: 11628121
Recall Date: Dec 1, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
transmission shudders from 20 to 60 under light acceleration. took to dealer and said that needed different oil. dealer stated that a common issue with these vehicles. Cost $500 to replace oil to proper oil.
Corrective Action:
transmission shudders from 20 to 60 under light acceleration. took to dealer and said that needed different oil. dealer stated that a common issue with these vehicles. Cost $500 to replace oil to proper oil.
Additional Notes:
transmission shudders from 20 to 60 under light acceleration. took to dealer and said that needed different oil. dealer stated that a common issue with these vehicles. Cost $500 to replace oil to proper oil.
Mfg Campaign: 11624742
Recall Date: Nov 12, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I detected the smell of fuel while the vehicle when it was both not running and running. I brought the truck to Banks Chevrolet in Concord NH. The high pressure fuel pump detached from its mounting flange, resulting in damage to the attaching high pressure fuel pipe causing a constant fuel leak. Dealer replaced the high pressure fuel pump and high pressure fuel pipe to resolve the concern. There is a NHTSA recall that my vehicle should have been included in, 18V358000. The GM recall number is 18188. I paid out of pocket (~$1500) to fix this safety issue when it should have been fixed initially with the recall.
Corrective Action:
I detected the smell of fuel while the vehicle when it was both not running and running. I brought the truck to Banks Chevrolet in Concord NH. The high pressure fuel pump detached from its mounting flange, resulting in damage to the attaching high pressure fuel pipe causing a constant fuel leak. Dealer replaced the high pressure fuel pump and high pressure fuel pipe to resolve the concern. There is a NHTSA recall that my vehicle should have been included in, 18V358000. The GM recall number is 18188. I paid out of pocket (~$1500) to fix this safety issue when it should have been fixed initially with the recall.
Additional Notes:
I detected the smell of fuel while the vehicle when it was both not running and running. I brought the truck to Banks Chevrolet in Concord NH. The high pressure fuel pump detached from its mounting flange, resulting in damage to the attaching high pressure fuel pipe causing a constant fuel leak. Dealer replaced the high pressure fuel pump and high pressure fuel pipe to resolve the concern. There is a NHTSA recall that my vehicle should have been included in, 18V358000. The GM recall number is 18188. I paid out of pocket (~$1500) to fix this safety issue when it should have been fixed initially with the recall.
Mfg Campaign: 11623578
Recall Date: Nov 5, 2024
General Motors, Llc
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11617244
Recall Date: Sep 30, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
shutter or vibration issue regardless of speed even when cruise control is active. took it to the dealer and they said the wrong fluid was installed at the manufacturer. also told me my extended warranty would not cover it since it was not a mechanical issue. i saw that GM has issued a service bulletin 18-NA-355. however, i have yet to discover from any online account that this fixed the problem. why is there no recall for this common issue.
Corrective Action:
shutter or vibration issue regardless of speed even when cruise control is active. took it to the dealer and they said the wrong fluid was installed at the manufacturer. also told me my extended warranty would not cover it since it was not a mechanical issue. i saw that GM has issued a service bulletin 18-NA-355. however, i have yet to discover from any online account that this fixed the problem. why is there no recall for this common issue.
Additional Notes:
shutter or vibration issue regardless of speed even when cruise control is active. took it to the dealer and they said the wrong fluid was installed at the manufacturer. also told me my extended warranty would not cover it since it was not a mechanical issue. i saw that GM has issued a service bulletin 18-NA-355. however, i have yet to discover from any online account that this fixed the problem. why is there no recall for this common issue.
Mfg Campaign: 11611945
Recall Date: Aug 31, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Key cannot be removed front ignition. Put in park but does not release key . Unlocks doors but does not lock steering wheel or release key . Have to do several tricks to get key loose . No one in repair community seems to be able to fix or understand how to repair.
Corrective Action:
Key cannot be removed front ignition. Put in park but does not release key . Unlocks doors but does not lock steering wheel or release key . Have to do several tricks to get key loose . No one in repair community seems to be able to fix or understand how to repair.
Additional Notes:
Key cannot be removed front ignition. Put in park but does not release key . Unlocks doors but does not lock steering wheel or release key . Have to do several tricks to get key loose . No one in repair community seems to be able to fix or understand how to repair.
Mfg Campaign: 11605094
Recall Date: Jul 29, 2024
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
At approximately 6:15am while driving at approx 45MPH on a surface street on the right lane, I noticed an alert on the dashboard regarding the PSI of the rear driver side tire had 0 PSI of pressure and simultaneously heard the thudding sounds of a flat tire. I neither heard, nor felt any impact and there were no potholes in that section of road. I pulled over and called for roadside assistance to replace the tire with my spare. I noticed a large tear from the tread nearly all the way down to the bead along the wall of the tire. Tire M+S 255/65 R17 110T. When the tech arrived he noted the tire was new (purchase and installed 42 days earlier). I asked if he's seen this before as I hadn't, and he said he'd only seen it when a driver hit a curb, which I had not. In the early evening I took the tire back to the shop where it was purchased and before even looking at the tire they informed me I "must have hit something" and will just need to purchase a replacement. After they inspected the tire at my insistence, they concluded I must've hit something but I believe it was a case of confirmation bias. I pointed out, and they did not refute, that there was no other damage to the tire, no damage to the rim, and no damage to the vehicle. The subject tire is still in my possession and available for inspection.
Corrective Action:
At approximately 6:15am while driving at approx 45MPH on a surface street on the right lane, I noticed an alert on the dashboard regarding the PSI of the rear driver side tire had 0 PSI of pressure and simultaneously heard the thudding sounds of a flat tire. I neither heard, nor felt any impact and there were no potholes in that section of road. I pulled over and called for roadside assistance to replace the tire with my spare. I noticed a large tear from the tread nearly all the way down to the bead along the wall of the tire. Tire M+S 255/65 R17 110T. When the tech arrived he noted the tire was new (purchase and installed 42 days earlier). I asked if he's seen this before as I hadn't, and he said he'd only seen it when a driver hit a curb, which I had not. In the early evening I took the tire back to the shop where it was purchased and before even looking at the tire they informed me I "must have hit something" and will just need to purchase a replacement. After they inspected the tire at my insistence, they concluded I must've hit something but I believe it was a case of confirmation bias. I pointed out, and they did not refute, that there was no other damage to the tire, no damage to the rim, and no damage to the vehicle. The subject tire is still in my possession and available for inspection.
Additional Notes:
At approximately 6:15am while driving at approx 45MPH on a surface street on the right lane, I noticed an alert on the dashboard regarding the PSI of the rear driver side tire had 0 PSI of pressure and simultaneously heard the thudding sounds of a flat tire. I neither heard, nor felt any impact and there were no potholes in that section of road. I pulled over and called for roadside assistance to replace the tire with my spare. I noticed a large tear from the tread nearly all the way down to the bead along the wall of the tire. Tire M+S 255/65 R17 110T. When the tech arrived he noted the tire was new (purchase and installed 42 days earlier). I asked if he's seen this before as I hadn't, and he said he'd only seen it when a driver hit a curb, which I had not. In the early evening I took the tire back to the shop where it was purchased and before even looking at the tire they informed me I "must have hit something" and will just need to purchase a replacement. After they inspected the tire at my insistence, they concluded I must've hit something but I believe it was a case of confirmation bias. I pointed out, and they did not refute, that there was no other damage to the tire, no damage to the rim, and no damage to the vehicle. The subject tire is still in my possession and available for inspection.
Mfg Campaign: 11601578
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle stuttered upon acceleration between 20mph and 35mph. After the 2018 Chevy Colorado was taken into the Chevy dealership for inspection, the torque converter failed at roughly 76,000 miles. A bad torque converter can potentially cause an accident. It can lead to engine revving issues, sudden speed changes, which can be dangerous while driving. The torque converter failed and left metal shavings in the transmission causing the transmission to need replaced as well. This was diagnosed by the Chevy dealership and has a repair ticket of over thirteen thousand dollars. ( $13,000.00 ) which most people can't afford to absorb. After a quick Google search, this appears to be a common problem. There should be a recall to fix this issue.
Corrective Action:
The vehicle stuttered upon acceleration between 20mph and 35mph. After the 2018 Chevy Colorado was taken into the Chevy dealership for inspection, the torque converter failed at roughly 76,000 miles. A bad torque converter can potentially cause an accident. It can lead to engine revving issues, sudden speed changes, which can be dangerous while driving. The torque converter failed and left metal shavings in the transmission causing the transmission to need replaced as well. This was diagnosed by the Chevy dealership and has a repair ticket of over thirteen thousand dollars. ( $13,000.00 ) which most people can't afford to absorb. After a quick Google search, this appears to be a common problem. There should be a recall to fix this issue.
Additional Notes:
The vehicle stuttered upon acceleration between 20mph and 35mph. After the 2018 Chevy Colorado was taken into the Chevy dealership for inspection, the torque converter failed at roughly 76,000 miles. A bad torque converter can potentially cause an accident. It can lead to engine revving issues, sudden speed changes, which can be dangerous while driving. The torque converter failed and left metal shavings in the transmission causing the transmission to need replaced as well. This was diagnosed by the Chevy dealership and has a repair ticket of over thirteen thousand dollars. ( $13,000.00 ) which most people can't afford to absorb. After a quick Google search, this appears to be a common problem. There should be a recall to fix this issue.
Mfg Campaign: 11592343
Recall Date: Jun 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle stuttered upon acceleration between 20mph and 35mph. After the 2018 Chevy Colorado was taken into the Chevy dealership for inspection, the torque converter failed at roughly 76,000 miles. A bad torque converter can potentially cause an accident. It can lead to engine revving issues, sudden speed changes, which can be dangerous while driving. The torque converter failed and left metal shavings in the transmission causing the transmission to need replaced as well. This was diagnosed by the Chevy dealership and has a repair ticket of over thirteen thousand dollars. ( $13,000.00 ) which most people can't afford to absorb. After a quick Google search, this appears to be a common problem. There should be a recall to fix this issue.
Corrective Action:
The vehicle stuttered upon acceleration between 20mph and 35mph. After the 2018 Chevy Colorado was taken into the Chevy dealership for inspection, the torque converter failed at roughly 76,000 miles. A bad torque converter can potentially cause an accident. It can lead to engine revving issues, sudden speed changes, which can be dangerous while driving. The torque converter failed and left metal shavings in the transmission causing the transmission to need replaced as well. This was diagnosed by the Chevy dealership and has a repair ticket of over thirteen thousand dollars. ( $13,000.00 ) which most people can't afford to absorb. After a quick Google search, this appears to be a common problem. There should be a recall to fix this issue.
Additional Notes:
The vehicle stuttered upon acceleration between 20mph and 35mph. After the 2018 Chevy Colorado was taken into the Chevy dealership for inspection, the torque converter failed at roughly 76,000 miles. A bad torque converter can potentially cause an accident. It can lead to engine revving issues, sudden speed changes, which can be dangerous while driving. The torque converter failed and left metal shavings in the transmission causing the transmission to need replaced as well. This was diagnosed by the Chevy dealership and has a repair ticket of over thirteen thousand dollars. ( $13,000.00 ) which most people can't afford to absorb. After a quick Google search, this appears to be a common problem. There should be a recall to fix this issue.
Mfg Campaign: 11592343
Recall Date: Jun 4, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? It appears to be a piston failure, as there is compression and diesel in the crankcase. Engine is still in the vehicle but once removed it will be available for inspection if needed. How was your safety or the safety of others put at risk? Power loss on a busy highway requiring lane changes without available engine power is dangerous. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? P0266 code and engine light set immediately after the failure. But there were no warnings prior
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? It appears to be a piston failure, as there is compression and diesel in the crankcase. Engine is still in the vehicle but once removed it will be available for inspection if needed. How was your safety or the safety of others put at risk? Power loss on a busy highway requiring lane changes without available engine power is dangerous. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? P0266 code and engine light set immediately after the failure. But there were no warnings prior
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? It appears to be a piston failure, as there is compression and diesel in the crankcase. Engine is still in the vehicle but once removed it will be available for inspection if needed. How was your safety or the safety of others put at risk? Power loss on a busy highway requiring lane changes without available engine power is dangerous. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? P0266 code and engine light set immediately after the failure. But there were no warnings prior
Mfg Campaign: 11592134
Recall Date: Jun 3, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We have been complaining to the dealerships (2) since 2021 about a spontaneous outage of the Infotainment system. Each time we were told there was no problem. They claimed to have contacted GM, who said 'no problem' or so we were told. The 'problem' has become a serious safety issue for myself. It starts with a loud constant ‘ticking’ sound that begins after getting seated, even before the key is placed in the ignition and does not stop. The radio rolls a list of station numbers even when nothing is on making it very distracting. Listening to the radio has become impossible. This system malfunction has created a more serious problem for me. At my height, the view of the speedometer reading on the dashboard is blocked by the steering wheel making me dependent on the mph display directly in front of the steering wheel, and is part of the Infotainment system, which keeps going off and I have no way to watch or judge my speed safely. It also interferes when using gps and causes a loss of direction. This is just downright dangerous. As obvious as the problem is, the current dealership requires a $190 diagnostic fee with repair costs to follow. This system was not an option or add-on. We could not break it or wear it out. Now out of warranty GM refuses any responsibility. Why no recall? Many complaints stated on social media.
Corrective Action:
We have been complaining to the dealerships (2) since 2021 about a spontaneous outage of the Infotainment system. Each time we were told there was no problem. They claimed to have contacted GM, who said 'no problem' or so we were told. The 'problem' has become a serious safety issue for myself. It starts with a loud constant ‘ticking’ sound that begins after getting seated, even before the key is placed in the ignition and does not stop. The radio rolls a list of station numbers even when nothing is on making it very distracting. Listening to the radio has become impossible. This system malfunction has created a more serious problem for me. At my height, the view of the speedometer reading on the dashboard is blocked by the steering wheel making me dependent on the mph display directly in front of the steering wheel, and is part of the Infotainment system, which keeps going off and I have no way to watch or judge my speed safely. It also interferes when using gps and causes a loss of direction. This is just downright dangerous. As obvious as the problem is, the current dealership requires a $190 diagnostic fee with repair costs to follow. This system was not an option or add-on. We could not break it or wear it out. Now out of warranty GM refuses any responsibility. Why no recall? Many complaints stated on social media.
Additional Notes:
We have been complaining to the dealerships (2) since 2021 about a spontaneous outage of the Infotainment system. Each time we were told there was no problem. They claimed to have contacted GM, who said 'no problem' or so we were told. The 'problem' has become a serious safety issue for myself. It starts with a loud constant ‘ticking’ sound that begins after getting seated, even before the key is placed in the ignition and does not stop. The radio rolls a list of station numbers even when nothing is on making it very distracting. Listening to the radio has become impossible. This system malfunction has created a more serious problem for me. At my height, the view of the speedometer reading on the dashboard is blocked by the steering wheel making me dependent on the mph display directly in front of the steering wheel, and is part of the Infotainment system, which keeps going off and I have no way to watch or judge my speed safely. It also interferes when using gps and causes a loss of direction. This is just downright dangerous. As obvious as the problem is, the current dealership requires a $190 diagnostic fee with repair costs to follow. This system was not an option or add-on. We could not break it or wear it out. Now out of warranty GM refuses any responsibility. Why no recall? Many complaints stated on social media.
Mfg Campaign: 11589694
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Corrective Action:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Additional Notes:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Mfg Campaign: 11589155
Recall Date: May 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Corrective Action:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Additional Notes:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Mfg Campaign: 11589155
Recall Date: May 16, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Corrective Action:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Additional Notes:
“Service trailer brake system” won’t turn over but will crank Transmission shifting very hard around 3rd and 4th gear
Mfg Campaign: 11589155
Recall Date: May 16, 2024
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Valencia, CA • 36 yrs
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