Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18159
Recall Date: May 10, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17035
Recall Date: Jan 26, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50490, 50491
Recall Date: Jul 5, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Cruze vehicles manufactured November 5, 2015, to May 26, 2016. The headlight assemblies are not marked with a three-digit identifier code used to properly aim the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50190
Recall Date: Jul 1, 2016
Consumer Complaints
381 ComplaintsGeneral Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TAKATA RECALL WINDOW ON DRIVER SIDE NOT GOING UP OR DOWN IF WE GET IT TO GO DOWN WE HAVE TO SLAM THE DOOR 3 TIMES THEN THE WINDOW WILL GO UP . I HAVEN'T HAD MY CAR A FULL YEAR YET.
Corrective Action:
TAKATA RECALL WINDOW ON DRIVER SIDE NOT GOING UP OR DOWN IF WE GET IT TO GO DOWN WE HAVE TO SLAM THE DOOR 3 TIMES THEN THE WINDOW WILL GO UP . I HAVEN'T HAD MY CAR A FULL YEAR YET.
Additional Notes:
TAKATA RECALL WINDOW ON DRIVER SIDE NOT GOING UP OR DOWN IF WE GET IT TO GO DOWN WE HAVE TO SLAM THE DOOR 3 TIMES THEN THE WINDOW WILL GO UP . I HAVEN'T HAD MY CAR A FULL YEAR YET.
Mfg Campaign: 11083744
Recall Date: Apr 7, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I PARKED MY CAR IN THE PARKING LOT AT MY WORK AND I HAD THE BRAKE UP BUT THE CAR ROLLED BACK AND HIT A PARKED CAR. THANKFULLY, NOT A LOT OF DAMAGE WAS DONE TO THE CAR BUT I COULDN'T RELAX ABOUT MY CAR. I TOOK MY CAR INTO THE DEALERSHIP BECAUSE I HAD THE CAR ONLY 1 1/2 YEARS AND THEY HAD MY CAR FOR 4 HOURS. WHEN I CALLED THEM, I FELT LIKE THEY WERE TALKING DOWN TO ME BECAUSE I'M A GIRL AND THEN THEY TOLD ME THAT THE CAR WAS WORKING THE WAY THAT THE MANUFACTURER DESIGNED IT. I HAVE DRIVEN A STICK SHIFT FOR OVER 20 YEARS AND THE MANUFACTURERS SHOULDN'T BE DESIGNING CARS SO THAT THE BRAKES DON'T WORK. *TR
Corrective Action:
I PARKED MY CAR IN THE PARKING LOT AT MY WORK AND I HAD THE BRAKE UP BUT THE CAR ROLLED BACK AND HIT A PARKED CAR. THANKFULLY, NOT A LOT OF DAMAGE WAS DONE TO THE CAR BUT I COULDN'T RELAX ABOUT MY CAR. I TOOK MY CAR INTO THE DEALERSHIP BECAUSE I HAD THE CAR ONLY 1 1/2 YEARS AND THEY HAD MY CAR FOR 4 HOURS. WHEN I CALLED THEM, I FELT LIKE THEY WERE TALKING DOWN TO ME BECAUSE I'M A GIRL AND THEN THEY TOLD ME THAT THE CAR WAS WORKING THE WAY THAT THE MANUFACTURER DESIGNED IT. I HAVE DRIVEN A STICK SHIFT FOR OVER 20 YEARS AND THE MANUFACTURERS SHOULDN'T BE DESIGNING CARS SO THAT THE BRAKES DON'T WORK. *TR
Additional Notes:
I PARKED MY CAR IN THE PARKING LOT AT MY WORK AND I HAD THE BRAKE UP BUT THE CAR ROLLED BACK AND HIT A PARKED CAR. THANKFULLY, NOT A LOT OF DAMAGE WAS DONE TO THE CAR BUT I COULDN'T RELAX ABOUT MY CAR. I TOOK MY CAR INTO THE DEALERSHIP BECAUSE I HAD THE CAR ONLY 1 1/2 YEARS AND THEY HAD MY CAR FOR 4 HOURS. WHEN I CALLED THEM, I FELT LIKE THEY WERE TALKING DOWN TO ME BECAUSE I'M A GIRL AND THEN THEY TOLD ME THAT THE CAR WAS WORKING THE WAY THAT THE MANUFACTURER DESIGNED IT. I HAVE DRIVEN A STICK SHIFT FOR OVER 20 YEARS AND THE MANUFACTURERS SHOULDN'T BE DESIGNING CARS SO THAT THE BRAKES DON'T WORK. *TR
Mfg Campaign: 11083145
Recall Date: Apr 3, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A GRINDING TYPE NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE POWER STEERING MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE STABILITRAC" AND "SERVICE POWER STEERING" MESSAGES DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 9,070.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A GRINDING TYPE NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE POWER STEERING MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE STABILITRAC" AND "SERVICE POWER STEERING" MESSAGES DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 9,070.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A GRINDING TYPE NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE POWER STEERING MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE STABILITRAC" AND "SERVICE POWER STEERING" MESSAGES DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 9,070.
Mfg Campaign: 11075251
Recall Date: Feb 27, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PROBLEM OF SICKENING, STRONG ODOR INSIDE THE CAR WHILE THE ENGINE IS RUNNING. SWEET SMELL OF COOLANT EMANATING FROM INSIDE THE DASHBOARD VENTILATION AREA SYSTEM. ODOR PERSISTS THROUGHOUT THE DRIVE. IT PERSISTS IN ALL SETTINGS OF VENTILATION, A.C., AIR, ETC. I HAVE BROUGHT THE CAR IN FOR REPEATED,FAILED ATTEMPTS BY THE CHEVY DEALERSHIP, LOU BACHRODT OF POMPANO BEACH, FL., TO CORRECT THE ISSUE ON 9/27/16, 11/07/16 AND 11/21/16. I BELIEVE THEY ONLY FUMIGATED THE CAR WITH AN ANTI-FUNGAL? RATHER THAN CORRECT THE SOURCE OF THE PROBLEM. THEY DID NOT ACKNOWLEDGE THERE WAS AN ISSUE EITHER WRITTEN ON MY WORK ORDERS OR WHEN I SPOKE WITH THE SERVICE REPS. MORE RECENTLY A SOUR, MOLDY ODOR IS PRESENT INSIDE THE VEHICLE BESIDES THE COOLANT LEAK ODOR. ORDINARILY, I DRIVE UNDER 10 MILES A DAY ON CITY STREETS AND THE ODORS PERSISTS THROUGHOUT.
Corrective Action:
PROBLEM OF SICKENING, STRONG ODOR INSIDE THE CAR WHILE THE ENGINE IS RUNNING. SWEET SMELL OF COOLANT EMANATING FROM INSIDE THE DASHBOARD VENTILATION AREA SYSTEM. ODOR PERSISTS THROUGHOUT THE DRIVE. IT PERSISTS IN ALL SETTINGS OF VENTILATION, A.C., AIR, ETC. I HAVE BROUGHT THE CAR IN FOR REPEATED,FAILED ATTEMPTS BY THE CHEVY DEALERSHIP, LOU BACHRODT OF POMPANO BEACH, FL., TO CORRECT THE ISSUE ON 9/27/16, 11/07/16 AND 11/21/16. I BELIEVE THEY ONLY FUMIGATED THE CAR WITH AN ANTI-FUNGAL? RATHER THAN CORRECT THE SOURCE OF THE PROBLEM. THEY DID NOT ACKNOWLEDGE THERE WAS AN ISSUE EITHER WRITTEN ON MY WORK ORDERS OR WHEN I SPOKE WITH THE SERVICE REPS. MORE RECENTLY A SOUR, MOLDY ODOR IS PRESENT INSIDE THE VEHICLE BESIDES THE COOLANT LEAK ODOR. ORDINARILY, I DRIVE UNDER 10 MILES A DAY ON CITY STREETS AND THE ODORS PERSISTS THROUGHOUT.
Additional Notes:
PROBLEM OF SICKENING, STRONG ODOR INSIDE THE CAR WHILE THE ENGINE IS RUNNING. SWEET SMELL OF COOLANT EMANATING FROM INSIDE THE DASHBOARD VENTILATION AREA SYSTEM. ODOR PERSISTS THROUGHOUT THE DRIVE. IT PERSISTS IN ALL SETTINGS OF VENTILATION, A.C., AIR, ETC. I HAVE BROUGHT THE CAR IN FOR REPEATED,FAILED ATTEMPTS BY THE CHEVY DEALERSHIP, LOU BACHRODT OF POMPANO BEACH, FL., TO CORRECT THE ISSUE ON 9/27/16, 11/07/16 AND 11/21/16. I BELIEVE THEY ONLY FUMIGATED THE CAR WITH AN ANTI-FUNGAL? RATHER THAN CORRECT THE SOURCE OF THE PROBLEM. THEY DID NOT ACKNOWLEDGE THERE WAS AN ISSUE EITHER WRITTEN ON MY WORK ORDERS OR WHEN I SPOKE WITH THE SERVICE REPS. MORE RECENTLY A SOUR, MOLDY ODOR IS PRESENT INSIDE THE VEHICLE BESIDES THE COOLANT LEAK ODOR. ORDINARILY, I DRIVE UNDER 10 MILES A DAY ON CITY STREETS AND THE ODORS PERSISTS THROUGHOUT.
Mfg Campaign: 11073420
Recall Date: Feb 17, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Corrective Action:
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Additional Notes:
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Mfg Campaign: 11064308
Recall Date: Jan 23, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Corrective Action:
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Additional Notes:
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Mfg Campaign: 11064308
Recall Date: Jan 23, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
COOLANT RESERVOIR CRACKED, POSSIBLE BLOWN HEAD GASKET, OR BAD WATER PUMP.
Corrective Action:
COOLANT RESERVOIR CRACKED, POSSIBLE BLOWN HEAD GASKET, OR BAD WATER PUMP.
Additional Notes:
COOLANT RESERVOIR CRACKED, POSSIBLE BLOWN HEAD GASKET, OR BAD WATER PUMP.
Mfg Campaign: 11055623
Recall Date: Dec 20, 2017
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY DAUGHTER WAS DRIVING ALONG A FREEWAY IN NORTH CAROLINA WHEN SHE NOTICED THE TIRE PRESSURE MONITOR WARNING FOR THE RIGHT FRONT TIRE WAS DISPLAYING IN RED, THAT ONLY 12 POUNDS OF AIR WAS IN THAT TIRE. SHE STOPS AT A GAS STATION AND CHECK THE TIRE WHICH APPEARED NORMAL.SHE GETS BACK ONTO THE FREEWAY AND WITHIN A FEW MILES, THE RIGHT REAR TIRE BLOWS OUT, COMPLETELY SEPARATING THE THREADED PORTION FROM THE REST OF THE TIRE. FORTUNATELY SHE WAS ABLE TO GET TO THE SHOULDER AND STOP THE VEHICLE. SHE CALLS HER BOYFRIEND WHO IS A POLICE OFFICER.WHEN HE ARRIVES ON THE SCENE, HE INSPECTS WHAT WAS LEFT OF THE TIRE AND COULD NOT FIND ANY PUNCTURES OR DAMAGE THAT MAY HAVE CONTRIBUTED TO THE PROBLEM.THE NEXT DAY, I TOOK THE VEHICLE TO DEALERSHIP WHERE SHE PURCHASED IT AND SPOKE WITH THE SERVICE MANAGER TRYING TO DETERMINED IF THERE IS A SAFETY ISSUE OR FAULTY TIRE. I WAS TOLD THAT BECAUSE SHE HAD HAD THE TIRES ROTATED SEVERAL WEEKS EARLIER, THE TIRES PRESSURE MONITORING SYSTEM SHOULD HAVE BEEN RE-REGISTERED.IN OTHER WORDS, THERE SYSTEM WAS STILL MONITORING THE TIRE WHICH HAD BEEN ROTATED FROM THE FRONT AS IF IT WAS STILL THERE, ONLY THIS TIRE IS NOW ON THE REAR OF THE CAR. THE INDICATION SHOWED THAT THE FRONT TIRE WAS LOW WHEN IN FACT, IT WAS THE REAR TIRE THAT NEEDED ATTENTION. I'VE SPOKEN TO 2 WALMART AUTO SERVICE MANAGES AND A GOODYEAR SERVICE MANAGER WHO ALL TOLD ME THAT THEY DON'T EVER RE-REGISTER A TIRE MONITORING SYSTEM WHEN THEY SERVICE A VEHICLE.THE WALMART GUYS SAID THAT THEY HAD NEVER HEARD OF SUCH A THING.I MAY BE NAIVE, BUT I TOO WAS UNDER THE IMPRESSION THAT THE SYSTEM AUTOMATICALLY REGISTERED THE TIRE THAT IS THERE, NO MATTER IF THEY WERE ROTATED. I SPOKE WITH A CHEVROLET SALES ASSOCIATE WHO SAID THAT THE CONSUMER IS NOT MADE AWARE OF THIS WHEN THEY PURCHASE A VEHICLE. SEEMS TO ME THAT THIS IS A FLAWED SYSTEM. TIRE ROTATION RE-REGISTERING. I HAVE PICTURES.
Corrective Action:
MY DAUGHTER WAS DRIVING ALONG A FREEWAY IN NORTH CAROLINA WHEN SHE NOTICED THE TIRE PRESSURE MONITOR WARNING FOR THE RIGHT FRONT TIRE WAS DISPLAYING IN RED, THAT ONLY 12 POUNDS OF AIR WAS IN THAT TIRE. SHE STOPS AT A GAS STATION AND CHECK THE TIRE WHICH APPEARED NORMAL.SHE GETS BACK ONTO THE FREEWAY AND WITHIN A FEW MILES, THE RIGHT REAR TIRE BLOWS OUT, COMPLETELY SEPARATING THE THREADED PORTION FROM THE REST OF THE TIRE. FORTUNATELY SHE WAS ABLE TO GET TO THE SHOULDER AND STOP THE VEHICLE. SHE CALLS HER BOYFRIEND WHO IS A POLICE OFFICER.WHEN HE ARRIVES ON THE SCENE, HE INSPECTS WHAT WAS LEFT OF THE TIRE AND COULD NOT FIND ANY PUNCTURES OR DAMAGE THAT MAY HAVE CONTRIBUTED TO THE PROBLEM.THE NEXT DAY, I TOOK THE VEHICLE TO DEALERSHIP WHERE SHE PURCHASED IT AND SPOKE WITH THE SERVICE MANAGER TRYING TO DETERMINED IF THERE IS A SAFETY ISSUE OR FAULTY TIRE. I WAS TOLD THAT BECAUSE SHE HAD HAD THE TIRES ROTATED SEVERAL WEEKS EARLIER, THE TIRES PRESSURE MONITORING SYSTEM SHOULD HAVE BEEN RE-REGISTERED.IN OTHER WORDS, THERE SYSTEM WAS STILL MONITORING THE TIRE WHICH HAD BEEN ROTATED FROM THE FRONT AS IF IT WAS STILL THERE, ONLY THIS TIRE IS NOW ON THE REAR OF THE CAR. THE INDICATION SHOWED THAT THE FRONT TIRE WAS LOW WHEN IN FACT, IT WAS THE REAR TIRE THAT NEEDED ATTENTION. I'VE SPOKEN TO 2 WALMART AUTO SERVICE MANAGES AND A GOODYEAR SERVICE MANAGER WHO ALL TOLD ME THAT THEY DON'T EVER RE-REGISTER A TIRE MONITORING SYSTEM WHEN THEY SERVICE A VEHICLE.THE WALMART GUYS SAID THAT THEY HAD NEVER HEARD OF SUCH A THING.I MAY BE NAIVE, BUT I TOO WAS UNDER THE IMPRESSION THAT THE SYSTEM AUTOMATICALLY REGISTERED THE TIRE THAT IS THERE, NO MATTER IF THEY WERE ROTATED. I SPOKE WITH A CHEVROLET SALES ASSOCIATE WHO SAID THAT THE CONSUMER IS NOT MADE AWARE OF THIS WHEN THEY PURCHASE A VEHICLE. SEEMS TO ME THAT THIS IS A FLAWED SYSTEM. TIRE ROTATION RE-REGISTERING. I HAVE PICTURES.
Additional Notes:
MY DAUGHTER WAS DRIVING ALONG A FREEWAY IN NORTH CAROLINA WHEN SHE NOTICED THE TIRE PRESSURE MONITOR WARNING FOR THE RIGHT FRONT TIRE WAS DISPLAYING IN RED, THAT ONLY 12 POUNDS OF AIR WAS IN THAT TIRE. SHE STOPS AT A GAS STATION AND CHECK THE TIRE WHICH APPEARED NORMAL.SHE GETS BACK ONTO THE FREEWAY AND WITHIN A FEW MILES, THE RIGHT REAR TIRE BLOWS OUT, COMPLETELY SEPARATING THE THREADED PORTION FROM THE REST OF THE TIRE. FORTUNATELY SHE WAS ABLE TO GET TO THE SHOULDER AND STOP THE VEHICLE. SHE CALLS HER BOYFRIEND WHO IS A POLICE OFFICER.WHEN HE ARRIVES ON THE SCENE, HE INSPECTS WHAT WAS LEFT OF THE TIRE AND COULD NOT FIND ANY PUNCTURES OR DAMAGE THAT MAY HAVE CONTRIBUTED TO THE PROBLEM.THE NEXT DAY, I TOOK THE VEHICLE TO DEALERSHIP WHERE SHE PURCHASED IT AND SPOKE WITH THE SERVICE MANAGER TRYING TO DETERMINED IF THERE IS A SAFETY ISSUE OR FAULTY TIRE. I WAS TOLD THAT BECAUSE SHE HAD HAD THE TIRES ROTATED SEVERAL WEEKS EARLIER, THE TIRES PRESSURE MONITORING SYSTEM SHOULD HAVE BEEN RE-REGISTERED.IN OTHER WORDS, THERE SYSTEM WAS STILL MONITORING THE TIRE WHICH HAD BEEN ROTATED FROM THE FRONT AS IF IT WAS STILL THERE, ONLY THIS TIRE IS NOW ON THE REAR OF THE CAR. THE INDICATION SHOWED THAT THE FRONT TIRE WAS LOW WHEN IN FACT, IT WAS THE REAR TIRE THAT NEEDED ATTENTION. I'VE SPOKEN TO 2 WALMART AUTO SERVICE MANAGES AND A GOODYEAR SERVICE MANAGER WHO ALL TOLD ME THAT THEY DON'T EVER RE-REGISTER A TIRE MONITORING SYSTEM WHEN THEY SERVICE A VEHICLE.THE WALMART GUYS SAID THAT THEY HAD NEVER HEARD OF SUCH A THING.I MAY BE NAIVE, BUT I TOO WAS UNDER THE IMPRESSION THAT THE SYSTEM AUTOMATICALLY REGISTERED THE TIRE THAT IS THERE, NO MATTER IF THEY WERE ROTATED. I SPOKE WITH A CHEVROLET SALES ASSOCIATE WHO SAID THAT THE CONSUMER IS NOT MADE AWARE OF THIS WHEN THEY PURCHASE A VEHICLE. SEEMS TO ME THAT THIS IS A FLAWED SYSTEM. TIRE ROTATION RE-REGISTERING. I HAVE PICTURES.
Mfg Campaign: 11040594
Recall Date: Oct 27, 2017
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Mfg Campaign: 11032666
Recall Date: Oct 10, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Mfg Campaign: 11032666
Recall Date: Oct 10, 2017
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Corrective Action:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Additional Notes:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Mfg Campaign: 11030802
Recall Date: Oct 2, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Corrective Action:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Additional Notes:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Mfg Campaign: 11030802
Recall Date: Oct 2, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Corrective Action:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Additional Notes:
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Mfg Campaign: 11030802
Recall Date: Oct 2, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
AT LEAST ONCE A WEEK, MY CHEVY CRUZE 2016 ENGINE SHUTS OFF COMPLETELY WHILE IDLE AT A STOP SIGN OF RED LIGHT. I HAVE AUTO SHUT OFF AND WHEN THE AUTO SHUT OFF IS IN PLAY IT NEVER CUTS BACK ON WHEN TAKING MY FOOT OFF THE BRAKE. I HAVE TO PUT MY CAR INTO PARK AND RESTART THE ENGINE.
Corrective Action:
AT LEAST ONCE A WEEK, MY CHEVY CRUZE 2016 ENGINE SHUTS OFF COMPLETELY WHILE IDLE AT A STOP SIGN OF RED LIGHT. I HAVE AUTO SHUT OFF AND WHEN THE AUTO SHUT OFF IS IN PLAY IT NEVER CUTS BACK ON WHEN TAKING MY FOOT OFF THE BRAKE. I HAVE TO PUT MY CAR INTO PARK AND RESTART THE ENGINE.
Additional Notes:
AT LEAST ONCE A WEEK, MY CHEVY CRUZE 2016 ENGINE SHUTS OFF COMPLETELY WHILE IDLE AT A STOP SIGN OF RED LIGHT. I HAVE AUTO SHUT OFF AND WHEN THE AUTO SHUT OFF IS IN PLAY IT NEVER CUTS BACK ON WHEN TAKING MY FOOT OFF THE BRAKE. I HAVE TO PUT MY CAR INTO PARK AND RESTART THE ENGINE.
Mfg Campaign: 11030393
Recall Date: Sep 28, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO A TREE. UPON REMOVING PRESSURE FROM THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,400.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO A TREE. UPON REMOVING PRESSURE FROM THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,400.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO A TREE. UPON REMOVING PRESSURE FROM THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,400.
Mfg Campaign: 11024207
Recall Date: Sep 19, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE CONTACT AND OTHERS BEGAN TO SMELL A BURNING ODOR OUTSIDE THE CHURCH BUILDING. WHEN THEY EXITED THE CHURCH, THE SMELL INTENSIFIED. FLAMES EMERGED FROM THE REAR SEAT AND THE VEHICLE WAS FILLED WITH SMOKE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, WHICH HAD ALREADY SPREAD TO THE NEXT VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE CONTACT AND OTHERS BEGAN TO SMELL A BURNING ODOR OUTSIDE THE CHURCH BUILDING. WHEN THEY EXITED THE CHURCH, THE SMELL INTENSIFIED. FLAMES EMERGED FROM THE REAR SEAT AND THE VEHICLE WAS FILLED WITH SMOKE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, WHICH HAD ALREADY SPREAD TO THE NEXT VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE CONTACT AND OTHERS BEGAN TO SMELL A BURNING ODOR OUTSIDE THE CHURCH BUILDING. WHEN THEY EXITED THE CHURCH, THE SMELL INTENSIFIED. FLAMES EMERGED FROM THE REAR SEAT AND THE VEHICLE WAS FILLED WITH SMOKE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, WHICH HAD ALREADY SPREAD TO THE NEXT VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11013367
Recall Date: Aug 7, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CAR STALLED WHILE MAKING A LEFT TURN IN TRAFFIC- A VERY DANGEROUS SITUATION.
Corrective Action:
CAR STALLED WHILE MAKING A LEFT TURN IN TRAFFIC- A VERY DANGEROUS SITUATION.
Additional Notes:
CAR STALLED WHILE MAKING A LEFT TURN IN TRAFFIC- A VERY DANGEROUS SITUATION.
Mfg Campaign: 10994634
Recall Date: Jun 13, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE AND SMOKE BEGAN TO COME FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK HOWEVER, THE VEHICLE BEGAN TO REVERSE ON ITS OWN. THE CONTACT REMOVED THEMSELVES FROM THE VEHICLE AND NOTICED LIQUID COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE CAME TO A ROLLING STOP AT WHICH POINT THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AGAIN. THE CONTACT OPENED THE HOOD AND NOTICED A FIRE COMING FROM THE TRANSMISSION OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED. THE VEHICLE HAD NOT RECEIVED A DIAGNOSING FOR THE FAILURE AND WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED TO CONTACT THEIR INSURANCE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE AND SMOKE BEGAN TO COME FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK HOWEVER, THE VEHICLE BEGAN TO REVERSE ON ITS OWN. THE CONTACT REMOVED THEMSELVES FROM THE VEHICLE AND NOTICED LIQUID COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE CAME TO A ROLLING STOP AT WHICH POINT THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AGAIN. THE CONTACT OPENED THE HOOD AND NOTICED A FIRE COMING FROM THE TRANSMISSION OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED. THE VEHICLE HAD NOT RECEIVED A DIAGNOSING FOR THE FAILURE AND WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED TO CONTACT THEIR INSURANCE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE AND SMOKE BEGAN TO COME FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT PULLED OVER AND PLACED THE VEHICLE IN PARK HOWEVER, THE VEHICLE BEGAN TO REVERSE ON ITS OWN. THE CONTACT REMOVED THEMSELVES FROM THE VEHICLE AND NOTICED LIQUID COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE CAME TO A ROLLING STOP AT WHICH POINT THE CONTACT NOTICED SMOKE COMING FROM THE VEHICLE AGAIN. THE CONTACT OPENED THE HOOD AND NOTICED A FIRE COMING FROM THE TRANSMISSION OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED. THE VEHICLE HAD NOT RECEIVED A DIAGNOSING FOR THE FAILURE AND WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED TO CONTACT THEIR INSURANCE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Mfg Campaign: 10986039
Recall Date: May 16, 2017
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I PURCHASED THE VEHICLE IN MARCH OF 2017 WITH 36,000 MILES ON IT. A FEW DAYS AFTER PURCHASE, I'VE NOTICED THAT THE RADIO WILL RANDOMLY SHUT OFF AND COME RIGHT BACK ON. EVERY TIME THIS HAPPENS I WILL ALSO SEE A MESSAGE APPEAR ON THE DASHBOARD STATING "SERVICE STABILITRAK". I NOTICE IT HAPPENS ONCE IN A WHILE IF I AM DRIVING THROUGH CITY STREETS. WHEN I DROVE THE CAR ON THE HIGHWAY, I REALIZED IT SHUTS OFF AND ON MORE FREQUENTLY. I ALSO NOTICED THAT WHEN MY RADIO FLICKERS OFF, MY LIGHTS AND TURN SIGNALS ALSO SHUT OFF.
Corrective Action:
I PURCHASED THE VEHICLE IN MARCH OF 2017 WITH 36,000 MILES ON IT. A FEW DAYS AFTER PURCHASE, I'VE NOTICED THAT THE RADIO WILL RANDOMLY SHUT OFF AND COME RIGHT BACK ON. EVERY TIME THIS HAPPENS I WILL ALSO SEE A MESSAGE APPEAR ON THE DASHBOARD STATING "SERVICE STABILITRAK". I NOTICE IT HAPPENS ONCE IN A WHILE IF I AM DRIVING THROUGH CITY STREETS. WHEN I DROVE THE CAR ON THE HIGHWAY, I REALIZED IT SHUTS OFF AND ON MORE FREQUENTLY. I ALSO NOTICED THAT WHEN MY RADIO FLICKERS OFF, MY LIGHTS AND TURN SIGNALS ALSO SHUT OFF.
Additional Notes:
I PURCHASED THE VEHICLE IN MARCH OF 2017 WITH 36,000 MILES ON IT. A FEW DAYS AFTER PURCHASE, I'VE NOTICED THAT THE RADIO WILL RANDOMLY SHUT OFF AND COME RIGHT BACK ON. EVERY TIME THIS HAPPENS I WILL ALSO SEE A MESSAGE APPEAR ON THE DASHBOARD STATING "SERVICE STABILITRAK". I NOTICE IT HAPPENS ONCE IN A WHILE IF I AM DRIVING THROUGH CITY STREETS. WHEN I DROVE THE CAR ON THE HIGHWAY, I REALIZED IT SHUTS OFF AND ON MORE FREQUENTLY. I ALSO NOTICED THAT WHEN MY RADIO FLICKERS OFF, MY LIGHTS AND TURN SIGNALS ALSO SHUT OFF.
Mfg Campaign: 10986097
Recall Date: May 16, 2017
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON TWO OCCASIONS, DURING ACCELERATION, I EXPERIENCE A STUCK THROTTLE CONDITION ON MY 2016 CHEVY CRUISE. ONCE IN EARLY APRIL (REPORTED TO DEALER) ON A CITY STREET AND A SECOND TIME ON MAY 10TH, 2017 ON A FREEWAY ON RAMP. DURING THE FIRST INCIDENT I WAS ABLE HIT THE GAS PEDAL WITH MY FOOT AND IT RELEASED, DURING THE SECOND ACCELERATION INCIDENT, I TRIED TO UNSEAT THE PEDAL WITH MY FOOT TO NO AVAIL, I THEN PUSHED THE SHIFTER TO NEUTRAL AND THE ACCELERATOR DISLODGED. I TOOK THE VEHICLE TO FISHER CHEVROLET ON MAY 10TH AND THEY ROAD TESTED THE CAR AND WERE UNABLE TO "VERIFY THE CONCERN." THE DEALER HAS SINCE CALLED ME AND STATED THAT THEY HAD CONTACTED GM ENGINEERING AND WERE TOLD THIS CONDITION COULD NOT HAVE HAPPENED. IT DID HAPPEN, ON TWO OCCASIONS. IN BOTH CASES I WAS FORTUNATE TO BE IN S SITUATION WHERE NO ONE WAS DIRECTLY IN FRONT OF ME. I'M GREATLY CONCERNED WITH THE VEHICLE'S CONDITION OF SAFETY. A STUCK THROTTLE IS A TERRIFYING AND SERIOUS SAFETY SITUATION. MY WIFE NOW REFUSES TO DRIVE THIS VEHICLE AND GM DENIES THE POSSIBILITY OF IT HAPPENING. "I'M OFFENDED BY THEIR RESPONSE. THEY WANT ME TO RETURN TO DEALERSHIP FOR MORE TESTING. AT THIS POINT, I AM EXTREMELY HESITANT TO BE TOLD "WE FIXED IT". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE CAR. I WANT GM TO BUY IT BACK! IT IS UNSAFE AND I'M HESITANT TO EVEN DRIVE THE VEHICLE... I'M PAYING TO DRIVE AN UNSAFE VEHICLE. YOUR IMMEDIATE ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
ON TWO OCCASIONS, DURING ACCELERATION, I EXPERIENCE A STUCK THROTTLE CONDITION ON MY 2016 CHEVY CRUISE. ONCE IN EARLY APRIL (REPORTED TO DEALER) ON A CITY STREET AND A SECOND TIME ON MAY 10TH, 2017 ON A FREEWAY ON RAMP. DURING THE FIRST INCIDENT I WAS ABLE HIT THE GAS PEDAL WITH MY FOOT AND IT RELEASED, DURING THE SECOND ACCELERATION INCIDENT, I TRIED TO UNSEAT THE PEDAL WITH MY FOOT TO NO AVAIL, I THEN PUSHED THE SHIFTER TO NEUTRAL AND THE ACCELERATOR DISLODGED. I TOOK THE VEHICLE TO FISHER CHEVROLET ON MAY 10TH AND THEY ROAD TESTED THE CAR AND WERE UNABLE TO "VERIFY THE CONCERN." THE DEALER HAS SINCE CALLED ME AND STATED THAT THEY HAD CONTACTED GM ENGINEERING AND WERE TOLD THIS CONDITION COULD NOT HAVE HAPPENED. IT DID HAPPEN, ON TWO OCCASIONS. IN BOTH CASES I WAS FORTUNATE TO BE IN S SITUATION WHERE NO ONE WAS DIRECTLY IN FRONT OF ME. I'M GREATLY CONCERNED WITH THE VEHICLE'S CONDITION OF SAFETY. A STUCK THROTTLE IS A TERRIFYING AND SERIOUS SAFETY SITUATION. MY WIFE NOW REFUSES TO DRIVE THIS VEHICLE AND GM DENIES THE POSSIBILITY OF IT HAPPENING. "I'M OFFENDED BY THEIR RESPONSE. THEY WANT ME TO RETURN TO DEALERSHIP FOR MORE TESTING. AT THIS POINT, I AM EXTREMELY HESITANT TO BE TOLD "WE FIXED IT". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE CAR. I WANT GM TO BUY IT BACK! IT IS UNSAFE AND I'M HESITANT TO EVEN DRIVE THE VEHICLE... I'M PAYING TO DRIVE AN UNSAFE VEHICLE. YOUR IMMEDIATE ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
ON TWO OCCASIONS, DURING ACCELERATION, I EXPERIENCE A STUCK THROTTLE CONDITION ON MY 2016 CHEVY CRUISE. ONCE IN EARLY APRIL (REPORTED TO DEALER) ON A CITY STREET AND A SECOND TIME ON MAY 10TH, 2017 ON A FREEWAY ON RAMP. DURING THE FIRST INCIDENT I WAS ABLE HIT THE GAS PEDAL WITH MY FOOT AND IT RELEASED, DURING THE SECOND ACCELERATION INCIDENT, I TRIED TO UNSEAT THE PEDAL WITH MY FOOT TO NO AVAIL, I THEN PUSHED THE SHIFTER TO NEUTRAL AND THE ACCELERATOR DISLODGED. I TOOK THE VEHICLE TO FISHER CHEVROLET ON MAY 10TH AND THEY ROAD TESTED THE CAR AND WERE UNABLE TO "VERIFY THE CONCERN." THE DEALER HAS SINCE CALLED ME AND STATED THAT THEY HAD CONTACTED GM ENGINEERING AND WERE TOLD THIS CONDITION COULD NOT HAVE HAPPENED. IT DID HAPPEN, ON TWO OCCASIONS. IN BOTH CASES I WAS FORTUNATE TO BE IN S SITUATION WHERE NO ONE WAS DIRECTLY IN FRONT OF ME. I'M GREATLY CONCERNED WITH THE VEHICLE'S CONDITION OF SAFETY. A STUCK THROTTLE IS A TERRIFYING AND SERIOUS SAFETY SITUATION. MY WIFE NOW REFUSES TO DRIVE THIS VEHICLE AND GM DENIES THE POSSIBILITY OF IT HAPPENING. "I'M OFFENDED BY THEIR RESPONSE. THEY WANT ME TO RETURN TO DEALERSHIP FOR MORE TESTING. AT THIS POINT, I AM EXTREMELY HESITANT TO BE TOLD "WE FIXED IT". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE CAR. I WANT GM TO BUY IT BACK! IT IS UNSAFE AND I'M HESITANT TO EVEN DRIVE THE VEHICLE... I'M PAYING TO DRIVE AN UNSAFE VEHICLE. YOUR IMMEDIATE ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10985039
Recall Date: May 12, 2017
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