Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18159
Recall Date: May 10, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Cruze vehicles. A bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17035
Recall Date: Jan 26, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50490, 50491
Recall Date: Jul 5, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016 Cruze vehicles manufactured November 5, 2015, to May 26, 2016. The headlight assemblies are not marked with a three-digit identifier code used to properly aim the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 50190
Recall Date: Jul 1, 2016
Consumer Complaints
381 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Corrective Action:
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Additional Notes:
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Mfg Campaign: 10917708
Recall Date: Oct 20, 2016
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Corrective Action:
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Additional Notes:
AS I WAS DRIVING ABOUT 35 ON A CITY STREET, EVERYTHING SEEMED LIKE JUST ANY OTHER DAY. BUT IT WAS FAR FROM IT. I STARTED TO SMELL A FUNNY PLASTIC/RUBBER LIKE SMELL COMING FROM THE FRONT OF MY CAR. SO IMMEDIATELY PULLED OVER TO CHECK WHAT WAS GOING ON. IT IS KEY TO NOTE THAT I ALSO CHECKED MY ENGINE TEMPERATURE, SPECULATING THAT MAYBE I FORGOT TO TOP OFF THE COOLANT OR SOMETHING, BUT THE TEMPERATURE WAS PERFECT. I STOPPED THE CAR, POPPED THE HOOD, AND SAW WHAT WAS TO MY SHOCK JUST INSANE... A 3 FOOT FLAME THAT WAS BURNING UP MY WHOLE ENGINE COMPARTMENT. I DID NOT EVEN TRY TO PUT THE FLAME OUT WITH ANY MEANS BECAUSE THE FLAME WAS LOCATED TOO CLOSE TO THE FUEL INJECTORS AND I WAS NOT CONFIDENT ENOUGH TO RISK IT AND TRY TO PUT OUT THE FLAME. I CALLED 911 AND IN SEVERAL MINUTES, TO MY LUCK, THEY WERE THERE AND PUT THE FLAME OUT BEFORE THE CAR BLEW UP. HOWEVER, THE WHOLE FRONT OF THE CAR AND SOME OF FRONT INTERIOR IS BASICALLY MELTED AND THE CAR IS NOT USEFUL FOR ANYTHING ANYMORE. THIS WAS A SPONTANEOUS FLAME THAT HAPPENED WHILE DRIVING NORMALLY AT ABOUT 35 MPH ON A 70 DEGREE DAY. WHAT HAPPENED? I DO NOT KNOW... BUT WHAT I DO KNOW IS THAT CARS ARE NOT SUPPOSED TO PUT THEIR DRIVERS AND PASSENGERS AT RISK OF DYING JUST BECAUSE A PERSON WANTS TO PEACEFULLY DRIVE DOWN TO POINT B FROM POINT A. PLEASE LOOK INTO THIS, WHOEVER WILL BE DOING SO. THIS KIND OF CAR MANUFACTURING IS UNACCEPTABLE! *TR
Mfg Campaign: 10917708
Recall Date: Oct 20, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Corrective Action:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Additional Notes:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Mfg Campaign: 10917216
Recall Date: Oct 18, 2016
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Corrective Action:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Additional Notes:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Mfg Campaign: 10917216
Recall Date: Oct 18, 2016
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Corrective Action:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Additional Notes:
VEHICLE PROVED TO BE SPONTANEOUSLY COMBUSTIVE THUS THE CAR BURNED UP IN A FIRE DUE TO ELECTRICAL HARNESS CATCHING FIRE AS STATED FIRE FIRE DEPARTMENT FIRE INSPECTOR. NO SIGNS SHOWED ANY IMMINENT DANGER, THE DRIVER OF THE VEHICLE BARELY ESCAPED BEFORE CAR WENT UP IN FLAMES. THE VEHICLE WAS IN MOTION BEING DRIVEN ON A CITY STREET.
Mfg Campaign: 10917216
Recall Date: Oct 18, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Corrective Action:
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Additional Notes:
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Mfg Campaign: 10908050
Recall Date: Sep 19, 2016
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Corrective Action:
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Additional Notes:
2016 CRUZE THE STEERING LOCKED AS I WAS MERGING INTO TRAFFIC WITH MY 16 YEAR DAUGHTER ALL ELECTRICAL SYSTEM WAS GOING OFF AND ON. AFTER A COUPLE OF MINUTES STEERING RELEASED AND RADIO SYSTEM CAME BACK ON AND WAS ABLE TO MAKE IT TO THE LOCAL DEALERSHIP. WE PURCHASED THIS CRUZE FOR MY 16 YR DAUGHTER AS HER FIRST CAR BUT FIND IT VERY UNSAFE. THIS PROBLEM IS A SAFETY HAZARD THIS PROBLEM NEEDS TO BE FIXED BEFORE SOMEBODY GETS SERIOUSLY INJURED OR KILLED. CHEVY NEEDS TO LOOK INTO THIS PROBLEM AND GET THIS FIXED. THIS HAPPENED 9/14/16 AND CAR IS STILL AT DEALERSHIP. SERVICE TECH CAN NOT FIGURE OUT WHAT IS WRONG WITH IT. HE WAS NOT EVEN ABLE TO DRIVE IT HIMSELF.
Mfg Campaign: 10908050
Recall Date: Sep 19, 2016
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.
Corrective Action:
IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.
Additional Notes:
IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.
Mfg Campaign: 10905160
Recall Date: Sep 10, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RENTAL CAR FROM AVIS HAS AN OPEN RECALL AND THEY RENTED THE CAR IN ATLANTA, GA ON SEPTEMBER 9TH.
Corrective Action:
RENTAL CAR FROM AVIS HAS AN OPEN RECALL AND THEY RENTED THE CAR IN ATLANTA, GA ON SEPTEMBER 9TH.
Additional Notes:
RENTAL CAR FROM AVIS HAS AN OPEN RECALL AND THEY RENTED THE CAR IN ATLANTA, GA ON SEPTEMBER 9TH.
Mfg Campaign: 10904936
Recall Date: Sep 9, 2016
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Corrective Action:
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Additional Notes:
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Mfg Campaign: 10888542
Recall Date: Jul 26, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Corrective Action:
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Additional Notes:
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AND WITNESSED FLAMES UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/18/16*LJ THE CONSUMER STATED A POLICE REPORT WAS FILED. UPDATED 10/19/16.*JB
Mfg Campaign: 10888542
Recall Date: Jul 26, 2016
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 CHEVY CRUZE LMTD LTZ, DRVG DOWN HWY MIDDLE OF NO WHERE 5 HOURS FROM HOME 1T 1AM DRVG 70 MPH, TMS SUDDENLY SHOWS RIGHT FRONT PASSENGER TIRE WITH A TIRE PRESSURE OF 12LBS, NEAREST GAS STATION 10 MILES DOWN HWY, AS DRIVE THERE TIRE PRESSURE SLOWLY CREEPS UP TO 25 LBS BUT GOES NO HIGHER. GET TO GAS STATION, TIRE IS NOT DEFLATED, PURCHASE MANUAL TIRE GAUGE SHOWS TIRE PRESSURE AT 32LBS, TMS STILL SHOWING 25LBS EVEN AFTER RESTARTING CAR SEVERAL TIMES. GET BACK ON HWY AFTER DRVG FOR ANOTHER HOUR, TIRE PRESSURE GOES BACK TO 32LBS.
Corrective Action:
2016 CHEVY CRUZE LMTD LTZ, DRVG DOWN HWY MIDDLE OF NO WHERE 5 HOURS FROM HOME 1T 1AM DRVG 70 MPH, TMS SUDDENLY SHOWS RIGHT FRONT PASSENGER TIRE WITH A TIRE PRESSURE OF 12LBS, NEAREST GAS STATION 10 MILES DOWN HWY, AS DRIVE THERE TIRE PRESSURE SLOWLY CREEPS UP TO 25 LBS BUT GOES NO HIGHER. GET TO GAS STATION, TIRE IS NOT DEFLATED, PURCHASE MANUAL TIRE GAUGE SHOWS TIRE PRESSURE AT 32LBS, TMS STILL SHOWING 25LBS EVEN AFTER RESTARTING CAR SEVERAL TIMES. GET BACK ON HWY AFTER DRVG FOR ANOTHER HOUR, TIRE PRESSURE GOES BACK TO 32LBS.
Additional Notes:
2016 CHEVY CRUZE LMTD LTZ, DRVG DOWN HWY MIDDLE OF NO WHERE 5 HOURS FROM HOME 1T 1AM DRVG 70 MPH, TMS SUDDENLY SHOWS RIGHT FRONT PASSENGER TIRE WITH A TIRE PRESSURE OF 12LBS, NEAREST GAS STATION 10 MILES DOWN HWY, AS DRIVE THERE TIRE PRESSURE SLOWLY CREEPS UP TO 25 LBS BUT GOES NO HIGHER. GET TO GAS STATION, TIRE IS NOT DEFLATED, PURCHASE MANUAL TIRE GAUGE SHOWS TIRE PRESSURE AT 32LBS, TMS STILL SHOWING 25LBS EVEN AFTER RESTARTING CAR SEVERAL TIMES. GET BACK ON HWY AFTER DRVG FOR ANOTHER HOUR, TIRE PRESSURE GOES BACK TO 32LBS.
Mfg Campaign: 10884177
Recall Date: Jul 11, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Corrective Action:
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Additional Notes:
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Mfg Campaign: 10881312
Recall Date: Jun 28, 2016
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Corrective Action:
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Additional Notes:
CHECK ENGINE LIGHT CAME ON WITH MY 2016 CHEVY CRUZE WITH LESS THAN 1300 MILES ONIT. DEALERSHIP CANT GET ME IN UNTIL LATE NEXT WEEK!!! WHY IS THIS ON ALREADY!!
Mfg Campaign: 10881312
Recall Date: Jun 28, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.
Corrective Action:
CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.
Additional Notes:
CAR STOPPED AND WAS COMPLETELY DEAD IN THE MIDDLE OF THE HIGHWAY, HAZARD LIGHTS DIDN'T WORK. ONSTAR DIDN'T WORK, I COULDN'T ROLL WINDOWS DOWN AND COULD NOT UNLOCK DOORS TO GET OUT OF VEHICLE. 10 MINS LATER VEHICLE RESTARTED LIKE NOTHING HAD HAPPENED. AFTER HAVING IT TOWED BACK TO DEALERSHIP SEEING AS CAR WAS LEASED ONLY 14 DAYS PRIOR, THEY STATED THIS WAS A KNOWN RECALL AND THAT BATTERY CABLE WASN'T PROPERLY SECURED. I WAS NEVER MADE AWARE OF THE RECALL EVEN THOUGH GM SAID THEY ISSUED IT ON 5/24/16 AND THIS HAPPENED ON 6/1/16. DEALERSHIP AND GM BOTH REFUSED RESPONSIBILITY STATING IT WAS A KNOWN RECALL WHEN I ASKED TO RETURN THE CAR THAT ALMOST KILLED ME AND OFFERED ABSOLUTELY NO ESCAPE ROUTE. BEWARE THERE IS NO WAY OUT OF THE 2016 CHEVY CRUZE WITHOUT BATTERY POWER; DOORS AUTO LOCK AND "KNOB" RECEDES INTO DOOR AND CANNOT BE MANUALLY OPENED IN ANY WAY.
Mfg Campaign: 10873002
Recall Date: Jun 7, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE HAD OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 10870498
Recall Date: May 24, 2016
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
I PURCHASED A NEW 2016 CHEVY CRUZE LIMITED FROM FAIRWAY CHEVROLET ON 4/2/16. AT THE TIME OF PURCHASE I WAS NOT AWARE THAT IT HAD A CENTER HIGH MOUNTED STOP LIGHT FLASHING DEVICE ON IT[THE DEALER CALLED IT A "RED ALERT SYSTEM". I STATED TO DEALERSHIP PERSONNEL THAT PER DOT LAWS THAT I BELIEVE SUCH A DEVICE IS NOT LEGAL. THEY STATED THAT IT WAS LEGAL .I REMOVED THE DEVICE MYSELF AS THEY WERE TO BUSY TO DO IT WITHOUT A LENGTHY DELAY.CAN YOU PLEASE LOOK INTO THIS ISSUE? THE DEALER SERVICE PERSONNEL STATED THAT THEY INSTALL THESE ON ALL THERE NEW VEHICLES AND IF ITS NOT LEGAL PER DOT LAWS THEN I HOPE YOU CAN AND WILL RECTIFY THIS ISSUE. MY NAME IS [XXX] PHONE #[XXX] AND MY EMAIL IS [XXX]. PLEASE LET ME KNOW WHAT YOU CAN DO ABOUT THIS ISSUE IF ANYTHING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10864343
Recall Date: May 11, 2016
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Corrective Action:
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Additional Notes:
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Mfg Campaign: 10840269
Recall Date: Mar 7, 2016
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Corrective Action:
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Additional Notes:
THE THROTTLE STICKS. ITS HAPPENED THREE TIMES NOW
Mfg Campaign: 10840269
Recall Date: Mar 7, 2016
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUVER AND REQUIRED EXCESSIVE FORCE. THE FAILURE OCCURRED WHILE DRIVING ON A STRAIGHT ROAD FOR AN EXTENDED PERIOD OF TIME AND 55 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FAILED TO PERFORM DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,850.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUVER AND REQUIRED EXCESSIVE FORCE. THE FAILURE OCCURRED WHILE DRIVING ON A STRAIGHT ROAD FOR AN EXTENDED PERIOD OF TIME AND 55 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FAILED TO PERFORM DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,850.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUVER AND REQUIRED EXCESSIVE FORCE. THE FAILURE OCCURRED WHILE DRIVING ON A STRAIGHT ROAD FOR AN EXTENDED PERIOD OF TIME AND 55 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS TEST DRIVEN; HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER FAILED TO PERFORM DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,850.
Mfg Campaign: 10838142
Recall Date: Feb 25, 2016
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