Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Cruze LS vehicles, equipped with a gasoline engine and a tire inflator kit instead of a spare tire. The vehicles may leak gasoline following a rear-impact crash and a rollover. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18159
Recall Date: May 10, 2018
Consumer Complaints
147 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Corrective Action:
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Additional Notes:
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Mfg Campaign: 11301537
Recall Date: Jan 24, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Corrective Action:
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Additional Notes:
I BACKED OUT OF MY ICY DRIVEWAY AND ONTO THE CLEAR, DRY ROAD. SET MY CRUISE CONTROL TO 48MPH AND AFTER ABOUT 30 SECONDS, MY TRACTION CONTROL AND SERVICE ENGINE LIGHTS CAME ON WITH AN ERROR MESSAGE THAT SAID "SERVICE STABILITRAK" AND MY CRUISE CONTROL TURNED OFF. I CLOSED THE STABILITRAK MESSAGE, THE TRACTION CONTROL LIGHT TURNED OFF AFTER ABOUT 30 SECONDS, AND THE SERVICE ENGINE LIGHT TURNED OFF SHORTLY AFTER. BUT MY CRUISE CONTROL STILL WONT ENGAGE. I'VE TURNED THE VEHICLE OFF AND ON AND IT STILL ISNT WORKING. IT SEEMS THAT A LOT OF DIFFERENT GM VEHICLES HAVE EXPERIENCED THIS PROBLEM, AND THE DEALERSHIP HAS FIXED IT IN SEVERAL DIFFERENT WAYS. I READ ON A FORUM THAT SOMEONE HAD THE ISSUE AND THE GM DEALERSHIP SAID THERE WAS AN ISSUE WITH THE AMOUNT OF ETHANOL IN THE GASOLINE. I HAPPENED TO HAVE FILLED UP MY TANK THE NIGHT BEFORE WITH REGULAR UNLEADED FROM MY LOCAL SPEEDWAY. NOT SURE OF THAT COULD HAVE BEEN CONNECTED.
Mfg Campaign: 11301537
Recall Date: Jan 24, 2020
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Corrective Action:
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Additional Notes:
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Mfg Campaign: 11301274
Recall Date: Jan 22, 2020
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Corrective Action:
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Additional Notes:
AT 13,500 MILES THE VEHICLE HAD THIS PROBLEM, THE TIRES WEAR IN A BIZARRE WAY THAT WE HAD TO BY NEW TIRES, WAS SO HARD TO DRIVE AND THE WORST OF IT THE PROBLEM APPEAR WITHOUT WARNING .
Mfg Campaign: 11301274
Recall Date: Jan 22, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Corrective Action:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Additional Notes:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Mfg Campaign: 11297324
Recall Date: Jan 6, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Corrective Action:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Additional Notes:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Mfg Campaign: 11297324
Recall Date: Jan 6, 2020
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Corrective Action:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Additional Notes:
ON I35 SOUTH BOUND JUST NORTH OF OSEOLA IA. AT 73 MILES AN HOUR SOMETHING CAME LOOSE ON LEFT FRONT CAR TOOK A HARD LEFT NO CONTROL CRASHING INTO CABLE BARRIER IN MEDIAN. 3 PEOPLE ON BOARD 2 FRONT 1 REAR. NONE CAN EXPLAIN WHAT HAPPENED IT HAPPENED SO FAST. LEFT FRONT WHEEL AND AXLE WERE NOT FOUND AT THE SEEN OF THE ACCIDENT LEFT FRONT WAS COMPLETELY GONE. ONLY 4 AIRBAGS OF THE 10 ON BOARD DEPLOYED. RECEIVED ONSTAR NOTIFICATIONS ON STABILITY CONTROL SYSTEM (STABILITRAK}, ANTILOCK BRAKING, ENGINE AND TRANSMISSION SYSTEM, AND FLAT DRIVERS SIDE REAR ALL AT THE SAME TIME.
Mfg Campaign: 11297324
Recall Date: Jan 6, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11290365
Recall Date: Dec 20, 2019
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE, SHE WAS STILL ABLE TO LIFT THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO SAPAUGH MOTORS (LOCATED AT 1435 MCNUTT ST, HERCULANEUM, MO 63048, 636-334-9048), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11290365
Recall Date: Dec 20, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS TRAVELLING ON THE INTERSTATE AT ABOUT 50 MPH WHEN TRAFFIC CAME TO A SUDDEN STOP. I SLAMMED ON MY BRAKES IN PLENTY OF TIME, BUT I REAR-ENDED THE VAN IN FRONT OF ME. AT THE TIME I THOUGHT I MUST HAVE SKIDDED INTO THE VAN, BUT LOOKING AT THE COLLISION SITE LATER, THERE WERE NO TIRE MARKS.
Corrective Action:
I WAS TRAVELLING ON THE INTERSTATE AT ABOUT 50 MPH WHEN TRAFFIC CAME TO A SUDDEN STOP. I SLAMMED ON MY BRAKES IN PLENTY OF TIME, BUT I REAR-ENDED THE VAN IN FRONT OF ME. AT THE TIME I THOUGHT I MUST HAVE SKIDDED INTO THE VAN, BUT LOOKING AT THE COLLISION SITE LATER, THERE WERE NO TIRE MARKS.
Additional Notes:
I WAS TRAVELLING ON THE INTERSTATE AT ABOUT 50 MPH WHEN TRAFFIC CAME TO A SUDDEN STOP. I SLAMMED ON MY BRAKES IN PLENTY OF TIME, BUT I REAR-ENDED THE VAN IN FRONT OF ME. AT THE TIME I THOUGHT I MUST HAVE SKIDDED INTO THE VAN, BUT LOOKING AT THE COLLISION SITE LATER, THERE WERE NO TIRE MARKS.
Mfg Campaign: 11278566
Recall Date: Nov 6, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS INVOLVED IN A REAR END COLLISION WITH ANOTHER VEHICLE WHEN APPROACHING AN INTERSECTION. RATE OF SPEED WAS 40 MPH, AND WHEN BRAKES WERE FIRMLY/HEAVILY APPLIED, THE VEHICLE DID NOT STOP, WHICH CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME.
Corrective Action:
I WAS INVOLVED IN A REAR END COLLISION WITH ANOTHER VEHICLE WHEN APPROACHING AN INTERSECTION. RATE OF SPEED WAS 40 MPH, AND WHEN BRAKES WERE FIRMLY/HEAVILY APPLIED, THE VEHICLE DID NOT STOP, WHICH CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME.
Additional Notes:
I WAS INVOLVED IN A REAR END COLLISION WITH ANOTHER VEHICLE WHEN APPROACHING AN INTERSECTION. RATE OF SPEED WAS 40 MPH, AND WHEN BRAKES WERE FIRMLY/HEAVILY APPLIED, THE VEHICLE DID NOT STOP, WHICH CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME.
Mfg Campaign: 11271745
Recall Date: Oct 29, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR HAS A TICKING NOISE COMING FROM THE ENGINE BAY. CURRENTLY AT A CHEVY DEALERSHIP, BUT NOISE HAS TEMPORARILY GONE AWAY. SEEMS THAT THEY CAN'T FIND THE ISSUE AT THE MOMENT BUT IT SEEMS THAT OTHER OLDER AND NEWER VEHICLES OF THEY SAME KIND AS MINE (CHEVY CRUZE 2018) 1.4L AUTOMATIC HAS HAD SIMILAR ISSUES WITH A TICKING NOISE COMING FROM THE ENGINE BAY AREA. THIS TICKING NOISE LASTED A WHOLE DAY BUT WENT AWAY THIS MORNING ONCE DRIVING THE CAR FOR ABOUT 10 MINUTES ON HIGHWAY.
Corrective Action:
CAR HAS A TICKING NOISE COMING FROM THE ENGINE BAY. CURRENTLY AT A CHEVY DEALERSHIP, BUT NOISE HAS TEMPORARILY GONE AWAY. SEEMS THAT THEY CAN'T FIND THE ISSUE AT THE MOMENT BUT IT SEEMS THAT OTHER OLDER AND NEWER VEHICLES OF THEY SAME KIND AS MINE (CHEVY CRUZE 2018) 1.4L AUTOMATIC HAS HAD SIMILAR ISSUES WITH A TICKING NOISE COMING FROM THE ENGINE BAY AREA. THIS TICKING NOISE LASTED A WHOLE DAY BUT WENT AWAY THIS MORNING ONCE DRIVING THE CAR FOR ABOUT 10 MINUTES ON HIGHWAY.
Additional Notes:
CAR HAS A TICKING NOISE COMING FROM THE ENGINE BAY. CURRENTLY AT A CHEVY DEALERSHIP, BUT NOISE HAS TEMPORARILY GONE AWAY. SEEMS THAT THEY CAN'T FIND THE ISSUE AT THE MOMENT BUT IT SEEMS THAT OTHER OLDER AND NEWER VEHICLES OF THEY SAME KIND AS MINE (CHEVY CRUZE 2018) 1.4L AUTOMATIC HAS HAD SIMILAR ISSUES WITH A TICKING NOISE COMING FROM THE ENGINE BAY AREA. THIS TICKING NOISE LASTED A WHOLE DAY BUT WENT AWAY THIS MORNING ONCE DRIVING THE CAR FOR ABOUT 10 MINUTES ON HIGHWAY.
Mfg Campaign: 11252427
Recall Date: Aug 30, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..
Corrective Action:
IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..
Additional Notes:
IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..
Mfg Campaign: 11252432
Recall Date: Aug 30, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..
Corrective Action:
IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..
Additional Notes:
IT STARTED AROUND THE 18TH OF THIS MONTH. WHEN I GO TO TURN MY CAR MAKING A POPPING SOUND... I TAKE IT INTO MY CHEVY DEALERSHIP THEY STATE ITS THE STEERING RACK.. THEY REPLACE MY STEERING GEAR AT N/C BECAUSE AT THAT TIME I WAS ABLE TO GET IT IN WARRANTY, WE ARE NOT ON MY THIRD VISIT NO LONGER UNDER GM WARRANTY DUE TO MILES AND I STILL HEAR POPPING WHEN TURNING..
Mfg Campaign: 11252432
Recall Date: Aug 30, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED OR WHILE THE AIR CONDITIONING WAS ACTIVATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHEVROLET OF PALATINE (151 E LAKE COOK RD, PALATINE, IL 60074, (847) 359-7700) WHERE IT WAS DIAGNOSED WITH TURBO LAG. THE ENGINE CONTROL MODULE WAS RESET AND THE VEHICLE WAS NOT REPAIRED, THE PROBLEM NEVER STOPPED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,148. *TT THE MANUFACTURER HAS NOW BEEN NOTIFIED OF THE FAILURE AS OF 8-21-19. I WAS ADVISED BY LU (A WOMAN), THAT A SENIOR ADVISER WOULD FOLLOW UP WITH WITHIN 2 BUSINESS DAYS, AND I HAVE NOT HEARD FROM ANYONE AS OF YET. FYI I ENCOUNTERED SOMEONE AT A GAS STATION THAT ADVISED ME THAT HE HAS THE SAME PROBLEM WITH HIS CAR (SAME MAKE & MODEL), WHEN HIS AIR CONDITIONER IS ON. HE GAVE ME HIS CONTACT INFO: FERNANDO GARCIA - PH#: (773)949-0922.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED OR WHILE THE AIR CONDITIONING WAS ACTIVATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHEVROLET OF PALATINE (151 E LAKE COOK RD, PALATINE, IL 60074, (847) 359-7700) WHERE IT WAS DIAGNOSED WITH TURBO LAG. THE ENGINE CONTROL MODULE WAS RESET AND THE VEHICLE WAS NOT REPAIRED, THE PROBLEM NEVER STOPPED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,148. *TT THE MANUFACTURER HAS NOW BEEN NOTIFIED OF THE FAILURE AS OF 8-21-19. I WAS ADVISED BY LU (A WOMAN), THAT A SENIOR ADVISER WOULD FOLLOW UP WITH WITHIN 2 BUSINESS DAYS, AND I HAVE NOT HEARD FROM ANYONE AS OF YET. FYI I ENCOUNTERED SOMEONE AT A GAS STATION THAT ADVISED ME THAT HE HAS THE SAME PROBLEM WITH HIS CAR (SAME MAKE & MODEL), WHEN HIS AIR CONDITIONER IS ON. HE GAVE ME HIS CONTACT INFO: FERNANDO GARCIA - PH#: (773)949-0922.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED OR WHILE THE AIR CONDITIONING WAS ACTIVATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHEVROLET OF PALATINE (151 E LAKE COOK RD, PALATINE, IL 60074, (847) 359-7700) WHERE IT WAS DIAGNOSED WITH TURBO LAG. THE ENGINE CONTROL MODULE WAS RESET AND THE VEHICLE WAS NOT REPAIRED, THE PROBLEM NEVER STOPPED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,148. *TT THE MANUFACTURER HAS NOW BEEN NOTIFIED OF THE FAILURE AS OF 8-21-19. I WAS ADVISED BY LU (A WOMAN), THAT A SENIOR ADVISER WOULD FOLLOW UP WITH WITHIN 2 BUSINESS DAYS, AND I HAVE NOT HEARD FROM ANYONE AS OF YET. FYI I ENCOUNTERED SOMEONE AT A GAS STATION THAT ADVISED ME THAT HE HAS THE SAME PROBLEM WITH HIS CAR (SAME MAKE & MODEL), WHEN HIS AIR CONDITIONER IS ON. HE GAVE ME HIS CONTACT INFO: FERNANDO GARCIA - PH#: (773)949-0922.*JB
Mfg Campaign: 11245474
Recall Date: Aug 21, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WENT TO STOP AND PEDAL GOT HARD TO PUSH DOWN THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS THE FIRST TIME IT WAS UNDER WARRANTY THE 2ND TIME IT HAPPENED I HAD AMECHANIC FIX IT THE 3RD TIME I TOOK IT TO A CHEVROLET DEALER THIS SHOULDN'T HAPPEN TO A VEHICLE 15 MONTHS OLD
Corrective Action:
WENT TO STOP AND PEDAL GOT HARD TO PUSH DOWN THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS THE FIRST TIME IT WAS UNDER WARRANTY THE 2ND TIME IT HAPPENED I HAD AMECHANIC FIX IT THE 3RD TIME I TOOK IT TO A CHEVROLET DEALER THIS SHOULDN'T HAPPEN TO A VEHICLE 15 MONTHS OLD
Additional Notes:
WENT TO STOP AND PEDAL GOT HARD TO PUSH DOWN THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS THE FIRST TIME IT WAS UNDER WARRANTY THE 2ND TIME IT HAPPENED I HAD AMECHANIC FIX IT THE 3RD TIME I TOOK IT TO A CHEVROLET DEALER THIS SHOULDN'T HAPPEN TO A VEHICLE 15 MONTHS OLD
Mfg Campaign: 11243403
Recall Date: Aug 12, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TIRE PRESSURE MONITOR SYSTEM IS MESSING UP ALL THE TIME. I WAS HEADED TO MY SISTER IN LAWS IN MARYLAND AND I WAS 2 HRS AWAY FROM HER HOUSE N 3 HOURS AWAY FROM MY HOUSE AND THE TIRE LIGHT CAME ON AND MY CAR SAID THAT MY TIRE PRESSURE WAS LOW. I WAS ON A BUSY HIGHWAY AND I FREAKED OUT BC I COULDN'T GET OVER TO FIX MY TIRE. I ENDED UP GETTING OVER AND FINDING OUT THAT MY TIRE WAS COMPLETELY FINE AND IT WAS JUST THE SYSTEM MESSING UP. I STARTED DRIVING AGAIN AND AS I WAS DRIVING MY CAR STARTED READING THAT THE TIRE PRESSURE WAS SLOWLY GOING BACK UP TO WERE IT'S SUPPOSED TO BE. EVER SINCE THEN THE TIRE PRESSURE MONITOR GOES OFF AND THEN GOES AWAY AFTER AWHILE.
Corrective Action:
THE TIRE PRESSURE MONITOR SYSTEM IS MESSING UP ALL THE TIME. I WAS HEADED TO MY SISTER IN LAWS IN MARYLAND AND I WAS 2 HRS AWAY FROM HER HOUSE N 3 HOURS AWAY FROM MY HOUSE AND THE TIRE LIGHT CAME ON AND MY CAR SAID THAT MY TIRE PRESSURE WAS LOW. I WAS ON A BUSY HIGHWAY AND I FREAKED OUT BC I COULDN'T GET OVER TO FIX MY TIRE. I ENDED UP GETTING OVER AND FINDING OUT THAT MY TIRE WAS COMPLETELY FINE AND IT WAS JUST THE SYSTEM MESSING UP. I STARTED DRIVING AGAIN AND AS I WAS DRIVING MY CAR STARTED READING THAT THE TIRE PRESSURE WAS SLOWLY GOING BACK UP TO WERE IT'S SUPPOSED TO BE. EVER SINCE THEN THE TIRE PRESSURE MONITOR GOES OFF AND THEN GOES AWAY AFTER AWHILE.
Additional Notes:
THE TIRE PRESSURE MONITOR SYSTEM IS MESSING UP ALL THE TIME. I WAS HEADED TO MY SISTER IN LAWS IN MARYLAND AND I WAS 2 HRS AWAY FROM HER HOUSE N 3 HOURS AWAY FROM MY HOUSE AND THE TIRE LIGHT CAME ON AND MY CAR SAID THAT MY TIRE PRESSURE WAS LOW. I WAS ON A BUSY HIGHWAY AND I FREAKED OUT BC I COULDN'T GET OVER TO FIX MY TIRE. I ENDED UP GETTING OVER AND FINDING OUT THAT MY TIRE WAS COMPLETELY FINE AND IT WAS JUST THE SYSTEM MESSING UP. I STARTED DRIVING AGAIN AND AS I WAS DRIVING MY CAR STARTED READING THAT THE TIRE PRESSURE WAS SLOWLY GOING BACK UP TO WERE IT'S SUPPOSED TO BE. EVER SINCE THEN THE TIRE PRESSURE MONITOR GOES OFF AND THEN GOES AWAY AFTER AWHILE.
Mfg Campaign: 11240848
Recall Date: Jul 31, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING ABOUT 45 MPH, A POP NOISE WAS HEARD FROM THE REAR OF THE VEHICLE AND BLACK SMOKE SHOT OUT FROM THE FRONT PASSENGER'S SIDE AND IMMEDIATELY FOLLOWED BY FLAMES THAT QUICKLY COVERED THE ENTIRE VEHICLE. THERE WAS NO WARNING. BOTH POLICE AND FIRE REPORTS WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOTALED AND TOWED TO A ROADRUNNER. THE CONTACT CALLED THE GERRY LANE CHEVROLET DEALER (225-366-7962, LOCATED AT 6505 FLORIDA BLVD, BATON ROUGE, LA 70806) WHERE THE DEALER DENIED RESPONSIBILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND LEFT THE MATTER UP TO THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS APPROXIMATELY 3,600.
Corrective Action:
TL* THE CONTACT OWNED A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING ABOUT 45 MPH, A POP NOISE WAS HEARD FROM THE REAR OF THE VEHICLE AND BLACK SMOKE SHOT OUT FROM THE FRONT PASSENGER'S SIDE AND IMMEDIATELY FOLLOWED BY FLAMES THAT QUICKLY COVERED THE ENTIRE VEHICLE. THERE WAS NO WARNING. BOTH POLICE AND FIRE REPORTS WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOTALED AND TOWED TO A ROADRUNNER. THE CONTACT CALLED THE GERRY LANE CHEVROLET DEALER (225-366-7962, LOCATED AT 6505 FLORIDA BLVD, BATON ROUGE, LA 70806) WHERE THE DEALER DENIED RESPONSIBILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND LEFT THE MATTER UP TO THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS APPROXIMATELY 3,600.
Additional Notes:
TL* THE CONTACT OWNED A 2018 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING ABOUT 45 MPH, A POP NOISE WAS HEARD FROM THE REAR OF THE VEHICLE AND BLACK SMOKE SHOT OUT FROM THE FRONT PASSENGER'S SIDE AND IMMEDIATELY FOLLOWED BY FLAMES THAT QUICKLY COVERED THE ENTIRE VEHICLE. THERE WAS NO WARNING. BOTH POLICE AND FIRE REPORTS WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOTALED AND TOWED TO A ROADRUNNER. THE CONTACT CALLED THE GERRY LANE CHEVROLET DEALER (225-366-7962, LOCATED AT 6505 FLORIDA BLVD, BATON ROUGE, LA 70806) WHERE THE DEALER DENIED RESPONSIBILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND LEFT THE MATTER UP TO THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS APPROXIMATELY 3,600.
Mfg Campaign: 11234215
Recall Date: Jul 23, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS A DIESEL CRUZ. OF NO FAULT OF MY OWN, THE CAR MUST BE TAKEN TO THE DEALER TO HAVE A MANUAL REGENERATION OF THE EXHAUST PARTICULATE FILTER PERFORMED WITH 16K MILES ON THE CAR.
Corrective Action:
THIS IS A DIESEL CRUZ. OF NO FAULT OF MY OWN, THE CAR MUST BE TAKEN TO THE DEALER TO HAVE A MANUAL REGENERATION OF THE EXHAUST PARTICULATE FILTER PERFORMED WITH 16K MILES ON THE CAR.
Additional Notes:
THIS IS A DIESEL CRUZ. OF NO FAULT OF MY OWN, THE CAR MUST BE TAKEN TO THE DEALER TO HAVE A MANUAL REGENERATION OF THE EXHAUST PARTICULATE FILTER PERFORMED WITH 16K MILES ON THE CAR.
Mfg Campaign: 11219316
Recall Date: Jun 11, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CAR HAD GREATLY REDUCED FUEL ECONOMY AND POWER. SHOULD NOT HAVE BEEN DRIVEN. CHEVY DID NOT RESPOND TO MULTIPLE ATTEMPTS TO GET RENTAL. THEY FORCED ME TO DRIVE A CAR THAT WAS NOT OPERATING AS DESIGNED EVEN THOUGH IT WAS UNDER THE BUMPER TO BUMPER WARRANTY AND THEY AGREED THE CAR HAD ISSUES. 2 WEEKS AFTER DRIVING IT THEY FIGURED OUT TURBO HAS A LEAK THAT THEY FIXED. 2 WEEKS I DROVE A CAR THAT SOUNDED LIKE A JET UPON ACCELERATING AND CHEVY DID NOTHING. DIDN'T EVEN OFFER A RENTAL.
Corrective Action:
CAR HAD GREATLY REDUCED FUEL ECONOMY AND POWER. SHOULD NOT HAVE BEEN DRIVEN. CHEVY DID NOT RESPOND TO MULTIPLE ATTEMPTS TO GET RENTAL. THEY FORCED ME TO DRIVE A CAR THAT WAS NOT OPERATING AS DESIGNED EVEN THOUGH IT WAS UNDER THE BUMPER TO BUMPER WARRANTY AND THEY AGREED THE CAR HAD ISSUES. 2 WEEKS AFTER DRIVING IT THEY FIGURED OUT TURBO HAS A LEAK THAT THEY FIXED. 2 WEEKS I DROVE A CAR THAT SOUNDED LIKE A JET UPON ACCELERATING AND CHEVY DID NOTHING. DIDN'T EVEN OFFER A RENTAL.
Additional Notes:
CAR HAD GREATLY REDUCED FUEL ECONOMY AND POWER. SHOULD NOT HAVE BEEN DRIVEN. CHEVY DID NOT RESPOND TO MULTIPLE ATTEMPTS TO GET RENTAL. THEY FORCED ME TO DRIVE A CAR THAT WAS NOT OPERATING AS DESIGNED EVEN THOUGH IT WAS UNDER THE BUMPER TO BUMPER WARRANTY AND THEY AGREED THE CAR HAD ISSUES. 2 WEEKS AFTER DRIVING IT THEY FIGURED OUT TURBO HAS A LEAK THAT THEY FIXED. 2 WEEKS I DROVE A CAR THAT SOUNDED LIKE A JET UPON ACCELERATING AND CHEVY DID NOTHING. DIDN'T EVEN OFFER A RENTAL.
Mfg Campaign: 11218191
Recall Date: Jun 5, 2019
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