Complaints & Recalls
Consumer Complaints
110 ComplaintsGeneral Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Glare on the windshield from the dash is a major problem in this vehicle. Upon searching for remedies, I've found dozens upon dozens (probably well over 100) of unique posts, videos and comments all regarding this issue. I just purchased this vehicle two days ago and I turned south on to a busy street earlier today and I could barely see and had to immediately pull off to a side street and find a way to cover the dash (I used my hoodie) to get home. This is dangerous. A guy even makes a mat for this problem: [XXX] But in my opinion, GM needs to fix this in a recall. A child could run out in one of these major blind spots and I'd never see them until it's too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Glare on the windshield from the dash is a major problem in this vehicle. Upon searching for remedies, I've found dozens upon dozens (probably well over 100) of unique posts, videos and comments all regarding this issue. I just purchased this vehicle two days ago and I turned south on to a busy street earlier today and I could barely see and had to immediately pull off to a side street and find a way to cover the dash (I used my hoodie) to get home. This is dangerous. A guy even makes a mat for this problem: [XXX] But in my opinion, GM needs to fix this in a recall. A child could run out in one of these major blind spots and I'd never see them until it's too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Glare on the windshield from the dash is a major problem in this vehicle. Upon searching for remedies, I've found dozens upon dozens (probably well over 100) of unique posts, videos and comments all regarding this issue. I just purchased this vehicle two days ago and I turned south on to a busy street earlier today and I could barely see and had to immediately pull off to a side street and find a way to cover the dash (I used my hoodie) to get home. This is dangerous. A guy even makes a mat for this problem: [XXX] But in my opinion, GM needs to fix this in a recall. A child could run out in one of these major blind spots and I'd never see them until it's too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11638687
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a wall - hard. Latest incident was this morning while backing into a spot in a parking garage.
Corrective Action:
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a wall - hard. Latest incident was this morning while backing into a spot in a parking garage.
Additional Notes:
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a wall - hard. Latest incident was this morning while backing into a spot in a parking garage.
Mfg Campaign: 11638716
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a wall - hard. Latest incident was this morning while backing into a spot in a parking garage.
Corrective Action:
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a wall - hard. Latest incident was this morning while backing into a spot in a parking garage.
Additional Notes:
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a wall - hard. Latest incident was this morning while backing into a spot in a parking garage.
Mfg Campaign: 11638716
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The headlamp wells fill up with snow rendering the headlamps useless. You then have to exit the vehicle, and clean them out. All while trying not to get hit by other vehicles.
Corrective Action:
The headlamp wells fill up with snow rendering the headlamps useless. You then have to exit the vehicle, and clean them out. All while trying not to get hit by other vehicles.
Additional Notes:
The headlamp wells fill up with snow rendering the headlamps useless. You then have to exit the vehicle, and clean them out. All while trying not to get hit by other vehicles.
Mfg Campaign: 11638790
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
When driving in winter, during a snowstorm, in the dark, the recessed headlights fill with snow. This makes the light dim because the LED lights don’t get hot and melt the snow. You have to pull over and clean them manually.
Corrective Action:
When driving in winter, during a snowstorm, in the dark, the recessed headlights fill with snow. This makes the light dim because the LED lights don’t get hot and melt the snow. You have to pull over and clean them manually.
Additional Notes:
When driving in winter, during a snowstorm, in the dark, the recessed headlights fill with snow. This makes the light dim because the LED lights don’t get hot and melt the snow. You have to pull over and clean them manually.
Mfg Campaign: 11637969
Recall Date: Jan 23, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Corrective Action:
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Additional Notes:
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Mfg Campaign: 11636969
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Corrective Action:
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Additional Notes:
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Mfg Campaign: 11636969
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
When in reverse brakes will automatically activate alerting to a pedestrian when there isn't anything there.
Corrective Action:
When in reverse brakes will automatically activate alerting to a pedestrian when there isn't anything there.
Additional Notes:
When in reverse brakes will automatically activate alerting to a pedestrian when there isn't anything there.
Mfg Campaign: 11636520
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When sun hits dashboard causing a glare from material of dashboard to make visibility an issue.
Corrective Action:
When sun hits dashboard causing a glare from material of dashboard to make visibility an issue.
Additional Notes:
When sun hits dashboard causing a glare from material of dashboard to make visibility an issue.
Mfg Campaign: 11636524
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My Chevrolet Equinox EV 2RS has glare on the front windshield due to design grille on the area below front windshield. So there is extreme glare depending on the direction of sunlight hitting that area. So I strongly feel this is a security issue for all drivers on the road and GM should alleviate this with a solution. Please advise.
Corrective Action:
My Chevrolet Equinox EV 2RS has glare on the front windshield due to design grille on the area below front windshield. So there is extreme glare depending on the direction of sunlight hitting that area. So I strongly feel this is a security issue for all drivers on the road and GM should alleviate this with a solution. Please advise.
Additional Notes:
My Chevrolet Equinox EV 2RS has glare on the front windshield due to design grille on the area below front windshield. So there is extreme glare depending on the direction of sunlight hitting that area. So I strongly feel this is a security issue for all drivers on the road and GM should alleviate this with a solution. Please advise.
Mfg Campaign: 11636329
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Highly reflective interior glass makes using the side mirrors impossible in common sunny conditions. Unable to see cars and blind spot monitoring light. Incident occurred where I merged into car after straining to use mirror to ensure area was clear. Also, reflection from interior in certina condition make forward visibility dangerous.
Corrective Action:
Highly reflective interior glass makes using the side mirrors impossible in common sunny conditions. Unable to see cars and blind spot monitoring light. Incident occurred where I merged into car after straining to use mirror to ensure area was clear. Also, reflection from interior in certina condition make forward visibility dangerous.
Additional Notes:
Highly reflective interior glass makes using the side mirrors impossible in common sunny conditions. Unable to see cars and blind spot monitoring light. Incident occurred where I merged into car after straining to use mirror to ensure area was clear. Also, reflection from interior in certina condition make forward visibility dangerous.
Mfg Campaign: 11636101
Recall Date: Jan 15, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Corrective Action:
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Additional Notes:
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Mfg Campaign: 11634341
Recall Date: Jan 6, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Corrective Action:
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Additional Notes:
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Mfg Campaign: 11634341
Recall Date: Jan 6, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a terrible reflection from the dashboard onto the windshield that under certain conditions, ie: bright sunlight, it really interferes with visibility, making driving rather dangerous. I've read of many complaints about this same problem.
Corrective Action:
There is a terrible reflection from the dashboard onto the windshield that under certain conditions, ie: bright sunlight, it really interferes with visibility, making driving rather dangerous. I've read of many complaints about this same problem.
Additional Notes:
There is a terrible reflection from the dashboard onto the windshield that under certain conditions, ie: bright sunlight, it really interferes with visibility, making driving rather dangerous. I've read of many complaints about this same problem.
Mfg Campaign: 11634234
Recall Date: Jan 5, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Corrective Action:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Additional Notes:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Mfg Campaign: 11633804
Recall Date: Jan 3, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Corrective Action:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Additional Notes:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Mfg Campaign: 11633804
Recall Date: Jan 3, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Corrective Action:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Additional Notes:
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Mfg Campaign: 11633804
Recall Date: Jan 3, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The angle and possibly the material of the windshield catches a glare/reflection of the dash that heavily affects visibility for the driver. When there is a bright light shining on the dash it is almost impossible to see past the glare. This can be a real hazard as this obstructs the drivers view of the road.
Corrective Action:
The angle and possibly the material of the windshield catches a glare/reflection of the dash that heavily affects visibility for the driver. When there is a bright light shining on the dash it is almost impossible to see past the glare. This can be a real hazard as this obstructs the drivers view of the road.
Additional Notes:
The angle and possibly the material of the windshield catches a glare/reflection of the dash that heavily affects visibility for the driver. When there is a bright light shining on the dash it is almost impossible to see past the glare. This can be a real hazard as this obstructs the drivers view of the road.
Mfg Campaign: 11633004
Recall Date: Dec 29, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Corrective Action:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Additional Notes:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Mfg Campaign: 11631997
Recall Date: Dec 22, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Corrective Action:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Additional Notes:
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Mfg Campaign: 11631997
Recall Date: Dec 22, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury