Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2025 Chevrolet Equinox EV all-wheel drive electric vehicles. The adaptive cruise control may fail to engage the brakes as expected, due to incorrect brake module software.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242481530
Recall Date: Jan 16, 2025
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2025 Chevrolet Equinox EV vehicles. The pedestrian alert sound system may have incorrect software and not produce sound at a sufficient volume. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242479760
Recall Date: Dec 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2025 Chevrolet Blazer, Blazer EV, and Equinox vehicles. The door strikers were not properly heat-treated, which can cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242477131
Consumer Complaints
77 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving approximately 55 MPH, the red warning lights suddenly were displayed onto the driver's side windshield and the instrument panel malfunctioned and displayed a black screen. The contact stated that the failure was displayed for several seconds before the system rebooted and was self-corrected. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,500.
Corrective Action:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving approximately 55 MPH, the red warning lights suddenly were displayed onto the driver's side windshield and the instrument panel malfunctioned and displayed a black screen. The contact stated that the failure was displayed for several seconds before the system rebooted and was self-corrected. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,500.
Additional Notes:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving approximately 55 MPH, the red warning lights suddenly were displayed onto the driver's side windshield and the instrument panel malfunctioned and displayed a black screen. The contact stated that the failure was displayed for several seconds before the system rebooted and was self-corrected. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,500.
Mfg Campaign: 11670983
Recall Date: Jul 3, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving approximately 55 MPH, the red warning lights suddenly were displayed onto the driver's side windshield and the instrument panel malfunctioned and displayed a black screen. The contact stated that the failure was displayed for several seconds before the system rebooted and was self-corrected. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,500.
Corrective Action:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving approximately 55 MPH, the red warning lights suddenly were displayed onto the driver's side windshield and the instrument panel malfunctioned and displayed a black screen. The contact stated that the failure was displayed for several seconds before the system rebooted and was self-corrected. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,500.
Additional Notes:
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that while driving approximately 55 MPH, the red warning lights suddenly were displayed onto the driver's side windshield and the instrument panel malfunctioned and displayed a black screen. The contact stated that the failure was displayed for several seconds before the system rebooted and was self-corrected. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 1,500.
Mfg Campaign: 11670983
Recall Date: Jul 3, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a glare from the dashboard that is very visible in the windshield. It obscures visibility through the windshield. This is a brand new vehicle.
Corrective Action:
There is a glare from the dashboard that is very visible in the windshield. It obscures visibility through the windshield. This is a brand new vehicle.
Additional Notes:
There is a glare from the dashboard that is very visible in the windshield. It obscures visibility through the windshield. This is a brand new vehicle.
Mfg Campaign: 11655095
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
due to the large windshield and the dashboard design, the glare caused by sunlight reflecting off the dashboard onto the windshield is unbearable to the point where i've had to pull over. this is a huge problem and will lead to severe accidents.
Corrective Action:
due to the large windshield and the dashboard design, the glare caused by sunlight reflecting off the dashboard onto the windshield is unbearable to the point where i've had to pull over. this is a huge problem and will lead to severe accidents.
Additional Notes:
due to the large windshield and the dashboard design, the glare caused by sunlight reflecting off the dashboard onto the windshield is unbearable to the point where i've had to pull over. this is a huge problem and will lead to severe accidents.
Mfg Campaign: 11655113
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a glare in the windshield from the dash. During the day when the sun hits it I have a hard time seeing pedestrians, bicyclists and small animals. Any smaller (less than an average car) sized things are distorted and hard to see. I’ve tried using the visor and it doesn’t help. I’m worried it may cause me to injure somebody or some thing.
Corrective Action:
There is a glare in the windshield from the dash. During the day when the sun hits it I have a hard time seeing pedestrians, bicyclists and small animals. Any smaller (less than an average car) sized things are distorted and hard to see. I’ve tried using the visor and it doesn’t help. I’m worried it may cause me to injure somebody or some thing.
Additional Notes:
There is a glare in the windshield from the dash. During the day when the sun hits it I have a hard time seeing pedestrians, bicyclists and small animals. Any smaller (less than an average car) sized things are distorted and hard to see. I’ve tried using the visor and it doesn’t help. I’m worried it may cause me to injure somebody or some thing.
Mfg Campaign: 11654652
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The glare from the dashboard is incredibly bad during the day. The entire front of the dash is reflected in the windshield to an intensity I’ve never experienced in a vehicle before. It is a major safety hazard the way it comes from the factory. Many people online are reporting the same issue.
Corrective Action:
The glare from the dashboard is incredibly bad during the day. The entire front of the dash is reflected in the windshield to an intensity I’ve never experienced in a vehicle before. It is a major safety hazard the way it comes from the factory. Many people online are reporting the same issue.
Additional Notes:
The glare from the dashboard is incredibly bad during the day. The entire front of the dash is reflected in the windshield to an intensity I’ve never experienced in a vehicle before. It is a major safety hazard the way it comes from the factory. Many people online are reporting the same issue.
Mfg Campaign: 11654655
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The vehicle's front dashboard has an intense glare that reflects onto the front window at certain times of day/brightness levels. It is a visual hazard that makes it so I can't see straight ahead at certain times.
Corrective Action:
The vehicle's front dashboard has an intense glare that reflects onto the front window at certain times of day/brightness levels. It is a visual hazard that makes it so I can't see straight ahead at certain times.
Additional Notes:
The vehicle's front dashboard has an intense glare that reflects onto the front window at certain times of day/brightness levels. It is a visual hazard that makes it so I can't see straight ahead at certain times.
Mfg Campaign: 11654710
Recall Date: Apr 15, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The dash in my equinox causes a glare on the windshield that interferes with visibility. It is very hard to see when the glare is present. The glare happens in bright sunshine and also at night due to street lights.
Corrective Action:
The dash in my equinox causes a glare on the windshield that interferes with visibility. It is very hard to see when the glare is present. The glare happens in bright sunshine and also at night due to street lights.
Additional Notes:
The dash in my equinox causes a glare on the windshield that interferes with visibility. It is very hard to see when the glare is present. The glare happens in bright sunshine and also at night due to street lights.
Mfg Campaign: 11654315
Recall Date: Apr 13, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The obstruction to vision caused by the A pillar and glare on the windshield from the dash has caused near collisions while driving.
Corrective Action:
The obstruction to vision caused by the A pillar and glare on the windshield from the dash has caused near collisions while driving.
Additional Notes:
The obstruction to vision caused by the A pillar and glare on the windshield from the dash has caused near collisions while driving.
Mfg Campaign: 11654321
Recall Date: Apr 13, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Chevy equinox EV dash design is bad. The current grooves on the dash cause significant glare on the windshield reducing the visibility and causing safety issues when driving. This is a problem not only for the driver of the car but other vehicles too because of visibility and unsafe driving conditions.
Corrective Action:
Chevy equinox EV dash design is bad. The current grooves on the dash cause significant glare on the windshield reducing the visibility and causing safety issues when driving. This is a problem not only for the driver of the car but other vehicles too because of visibility and unsafe driving conditions.
Additional Notes:
Chevy equinox EV dash design is bad. The current grooves on the dash cause significant glare on the windshield reducing the visibility and causing safety issues when driving. This is a problem not only for the driver of the car but other vehicles too because of visibility and unsafe driving conditions.
Mfg Campaign: 11654328
Recall Date: Apr 13, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The dashboard on the vehicle reflects on the windshield terribly, making the visibility very poor in certain conditions. This can occur when it's sunny, when there are streetlights, sometimes when it's raining, etc.
Corrective Action:
The dashboard on the vehicle reflects on the windshield terribly, making the visibility very poor in certain conditions. This can occur when it's sunny, when there are streetlights, sometimes when it's raining, etc.
Additional Notes:
The dashboard on the vehicle reflects on the windshield terribly, making the visibility very poor in certain conditions. This can occur when it's sunny, when there are streetlights, sometimes when it's raining, etc.
Mfg Campaign: 11654286
Recall Date: Apr 12, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My 2025 Equinox EV suffers the same issue many others have reported, unsafe glare from the shiny plastic dash piece. It happens during sunup and at night with street lights. This glare creates a danger that easily avoidable with either a different type of windshield or a replacement dash part that is matte finished to stop the glare. GM has failed to address this issue for 2 model years, please investigate this issue for a valid solution. Thank you.
Corrective Action:
My 2025 Equinox EV suffers the same issue many others have reported, unsafe glare from the shiny plastic dash piece. It happens during sunup and at night with street lights. This glare creates a danger that easily avoidable with either a different type of windshield or a replacement dash part that is matte finished to stop the glare. GM has failed to address this issue for 2 model years, please investigate this issue for a valid solution. Thank you.
Additional Notes:
My 2025 Equinox EV suffers the same issue many others have reported, unsafe glare from the shiny plastic dash piece. It happens during sunup and at night with street lights. This glare creates a danger that easily avoidable with either a different type of windshield or a replacement dash part that is matte finished to stop the glare. GM has failed to address this issue for 2 model years, please investigate this issue for a valid solution. Thank you.
Mfg Campaign: 11654289
Recall Date: Apr 12, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake system failure Brake assist failure Speed limited 3800 mill Ev equinox 2025
Corrective Action:
Brake system failure Brake assist failure Speed limited 3800 mill Ev equinox 2025
Additional Notes:
Brake system failure Brake assist failure Speed limited 3800 mill Ev equinox 2025
Mfg Campaign: 11653335
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When driving in direct sunlight the dashboard glare is dangerous and prevents full visibility out of the windshield.
Corrective Action:
When driving in direct sunlight the dashboard glare is dangerous and prevents full visibility out of the windshield.
Additional Notes:
When driving in direct sunlight the dashboard glare is dangerous and prevents full visibility out of the windshield.
Mfg Campaign: 11653381
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The dashboard glare on the windshield is unsafe in this vehicle - unable to see pedestrians crossing the road, etc. It's a serious issue that GM needs to remedy.
Corrective Action:
The dashboard glare on the windshield is unsafe in this vehicle - unable to see pedestrians crossing the road, etc. It's a serious issue that GM needs to remedy.
Additional Notes:
The dashboard glare on the windshield is unsafe in this vehicle - unable to see pedestrians crossing the road, etc. It's a serious issue that GM needs to remedy.
Mfg Campaign: 11650119
Recall Date: Mar 24, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
Corrective Action:
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
Additional Notes:
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
Mfg Campaign: 11649994
Recall Date: Mar 23, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
Corrective Action:
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
Additional Notes:
Yesterday while approaching a hairpin exit, all of a sudden lights went on for the Stabilitrack, Collision alert and a number of other lights. Messages popped up saying braking assist was not available, cruise control was not available. Basically, the braking assist was gone and I had to press REALLY hard on the brake pedal to get any slowdown. All regen was gone and it was like driving a car without power brakes. I also got a message saying it would not go faster than 62mph. There was no indication of any issues prior to the Brake assist failure. This put me at extreme risk because it was essentially a power braking failure and it was extremely difficult to slow down. I had to really push hard on the brake pedal. I was able to drive my car back to the dealership where it is sitting now, waiting to be looked at in the morning of 3/24/25. I have attached a PDF of the OnStar diagnostic report, cryptic as usual, but it is a record of the codes that were thrown. Also seems like some modules were not communicating properly. I have also attached some photos of the error messages that were showing this morning.
Mfg Campaign: 11649994
Recall Date: Mar 23, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is a glare from the dashboard that makes it a safety concern when driving during daylight hours
Corrective Action:
There is a glare from the dashboard that makes it a safety concern when driving during daylight hours
Additional Notes:
There is a glare from the dashboard that makes it a safety concern when driving during daylight hours
Mfg Campaign: 11649861
Recall Date: Mar 22, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it's impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. Photos do not capture how saturated the reflection appears. In the provided photo it looks like I'm driving into an office building.
Corrective Action:
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it's impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. Photos do not capture how saturated the reflection appears. In the provided photo it looks like I'm driving into an office building.
Additional Notes:
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it's impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. Photos do not capture how saturated the reflection appears. In the provided photo it looks like I'm driving into an office building.
Mfg Campaign: 11649673
Recall Date: Mar 21, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The car phantom breaks randomly when backing up, but seems to happen more often when it rains or snows.
Corrective Action:
The car phantom breaks randomly when backing up, but seems to happen more often when it rains or snows.
Additional Notes:
The car phantom breaks randomly when backing up, but seems to happen more often when it rains or snows.
Mfg Campaign: 11649832
Recall Date: Mar 21, 2025
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