Complaints & Recalls
Consumer Complaints
324 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The PCV Valve froze last week causing pressure to build up and blew the rear seal. All the oil leaked out and caused a grinding noise and the vehicle shutoff on its own. This I have seen is an ongoing problem with the Chevy Equinox. I was quoted $3800 from the dealer to repair.
Corrective Action:
The PCV Valve froze last week causing pressure to build up and blew the rear seal. All the oil leaked out and caused a grinding noise and the vehicle shutoff on its own. This I have seen is an ongoing problem with the Chevy Equinox. I was quoted $3800 from the dealer to repair.
Additional Notes:
The PCV Valve froze last week causing pressure to build up and blew the rear seal. All the oil leaked out and caused a grinding noise and the vehicle shutoff on its own. This I have seen is an ongoing problem with the Chevy Equinox. I was quoted $3800 from the dealer to repair.
Mfg Campaign: 11635546
Recall Date: Jan 12, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Majority of the oil leaked out of the vehicle, the low oil light never came on. Car was towed to the shop after I was told not to drive it, as the engine will most likely seize up. The shop found that the rear main crankshaft seal was blown out and leaking to access crank case pressure due to a PCV orifice plugged, not letting the engine vent.
Corrective Action:
Majority of the oil leaked out of the vehicle, the low oil light never came on. Car was towed to the shop after I was told not to drive it, as the engine will most likely seize up. The shop found that the rear main crankshaft seal was blown out and leaking to access crank case pressure due to a PCV orifice plugged, not letting the engine vent.
Additional Notes:
Majority of the oil leaked out of the vehicle, the low oil light never came on. Car was towed to the shop after I was told not to drive it, as the engine will most likely seize up. The shop found that the rear main crankshaft seal was blown out and leaking to access crank case pressure due to a PCV orifice plugged, not letting the engine vent.
Mfg Campaign: 11635449
Recall Date: Jan 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
REAR MAIN SEAL GONE BAD DUE TO ENGINE DEFECT NOTED IN GM SERVICE BULLETIN PIP5093C WHICH IS A KNOWN DEFECT IN THE ENGINE.
Corrective Action:
REAR MAIN SEAL GONE BAD DUE TO ENGINE DEFECT NOTED IN GM SERVICE BULLETIN PIP5093C WHICH IS A KNOWN DEFECT IN THE ENGINE.
Additional Notes:
REAR MAIN SEAL GONE BAD DUE TO ENGINE DEFECT NOTED IN GM SERVICE BULLETIN PIP5093C WHICH IS A KNOWN DEFECT IN THE ENGINE.
Mfg Campaign: 11634583
Recall Date: Jan 7, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving at 55 MPH, the check engine warning light illuminated. The contact stated that there was a loud sound coming from the exhaust and there were exhaust fumes entering the cabin of the vehicle while starting the vehicle. The vehicle was not taken to an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 144,000.
Corrective Action:
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving at 55 MPH, the check engine warning light illuminated. The contact stated that there was a loud sound coming from the exhaust and there were exhaust fumes entering the cabin of the vehicle while starting the vehicle. The vehicle was not taken to an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 144,000.
Additional Notes:
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving at 55 MPH, the check engine warning light illuminated. The contact stated that there was a loud sound coming from the exhaust and there were exhaust fumes entering the cabin of the vehicle while starting the vehicle. The vehicle was not taken to an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 144,000.
Mfg Campaign: 11634604
Recall Date: Jan 7, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Oil leak caused by insufficient ventilation and excessive oil burning caused rear main seal and timing chain belts to fail. Oil warning systems were too late in warning about problem until engine stalled out and all oil was consumed, causing engine failure. No low oil warnings came up until minutes after the initial engine shutdown. Research has shown that this has been a known chevy problem since 2017, with a recall being issued earlier on but no known recall now. Dealer has confirmed issues and also that the engine design is flawed and leads to oil burning excessively
Corrective Action:
Oil leak caused by insufficient ventilation and excessive oil burning caused rear main seal and timing chain belts to fail. Oil warning systems were too late in warning about problem until engine stalled out and all oil was consumed, causing engine failure. No low oil warnings came up until minutes after the initial engine shutdown. Research has shown that this has been a known chevy problem since 2017, with a recall being issued earlier on but no known recall now. Dealer has confirmed issues and also that the engine design is flawed and leads to oil burning excessively
Additional Notes:
Oil leak caused by insufficient ventilation and excessive oil burning caused rear main seal and timing chain belts to fail. Oil warning systems were too late in warning about problem until engine stalled out and all oil was consumed, causing engine failure. No low oil warnings came up until minutes after the initial engine shutdown. Research has shown that this has been a known chevy problem since 2017, with a recall being issued earlier on but no known recall now. Dealer has confirmed issues and also that the engine design is flawed and leads to oil burning excessively
Mfg Campaign: 11633340
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STALLED WHEN DRIVEN OR STOPPED AT TRAFFIC LIGHT. ABNORMAL NOISES COMING FROM ENGINE. WHEN ENGINE OIL WAS CHECKED, NO VISIBLE OIL WAS AVAILABLE IN THE DIPSTICK. INSERTED DIPSTICK A COUPLE OF TIMES TO ENSURE CORRECT MEASUREMENT. EXTREMELY LOW OIL LEFT IN VEHICLE. VEHICLE SEEMS TO BE BURNING OIL. DIAGNOSTIC TROUBLE CODES READ BY OBD2 TOOL WERE: P0011,P0191,P228D,P0089 AND P0014. WHEN INVESTIGATING ONLINE, THIS IS A COMMON PROBLEM WITH THE VEHICLE'S ENGINE. THIS SEEMS TO BE A DESIGN FLAW BEING IGNORED BY THE OEM.
Corrective Action:
VEHICLE STALLED WHEN DRIVEN OR STOPPED AT TRAFFIC LIGHT. ABNORMAL NOISES COMING FROM ENGINE. WHEN ENGINE OIL WAS CHECKED, NO VISIBLE OIL WAS AVAILABLE IN THE DIPSTICK. INSERTED DIPSTICK A COUPLE OF TIMES TO ENSURE CORRECT MEASUREMENT. EXTREMELY LOW OIL LEFT IN VEHICLE. VEHICLE SEEMS TO BE BURNING OIL. DIAGNOSTIC TROUBLE CODES READ BY OBD2 TOOL WERE: P0011,P0191,P228D,P0089 AND P0014. WHEN INVESTIGATING ONLINE, THIS IS A COMMON PROBLEM WITH THE VEHICLE'S ENGINE. THIS SEEMS TO BE A DESIGN FLAW BEING IGNORED BY THE OEM.
Additional Notes:
VEHICLE STALLED WHEN DRIVEN OR STOPPED AT TRAFFIC LIGHT. ABNORMAL NOISES COMING FROM ENGINE. WHEN ENGINE OIL WAS CHECKED, NO VISIBLE OIL WAS AVAILABLE IN THE DIPSTICK. INSERTED DIPSTICK A COUPLE OF TIMES TO ENSURE CORRECT MEASUREMENT. EXTREMELY LOW OIL LEFT IN VEHICLE. VEHICLE SEEMS TO BE BURNING OIL. DIAGNOSTIC TROUBLE CODES READ BY OBD2 TOOL WERE: P0011,P0191,P228D,P0089 AND P0014. WHEN INVESTIGATING ONLINE, THIS IS A COMMON PROBLEM WITH THE VEHICLE'S ENGINE. THIS SEEMS TO BE A DESIGN FLAW BEING IGNORED BY THE OEM.
Mfg Campaign: 11632552
Recall Date: Dec 26, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2017 Chevrolet Equinox. The contact stated while stopped in traffic, he was involved in a rear end crash. The contact stated that the vehicle was pushed forward by the impact into the rear end of another vehicle. The contact stated that the rear end of the vehicle was crushed in to the rear wheel wells, and the front end of the vehicle, the hood, front bumper, and grill were also crushed back into the front wheel wells. The contact stated that the front air bags had not deployed after being pushed into the rear of the other vehicle. The contact was not sure what happened to the other two vehicles. The contact stated that the Police were called and EMS was also on scene. The contact stated that a Police report was filed. The contact stated that he was not transported to the hospital, but later had been taken by a friend to seek medical attention. The contact stated that the jolt of the impact had caused a concussion. Additionally, there were some bruising from the seat belt to the left shoulder. The contact stated that after the crash the seat belt failed to retract and the issue might be due to a sensor failure. The contact stated that the vehicle was towed to an impound lot and later declared a total loss by the Insurance Company. The manufacturer was not informed of the failure. The failure mileage was approximately 143,000.
Corrective Action:
The contact owned a 2017 Chevrolet Equinox. The contact stated while stopped in traffic, he was involved in a rear end crash. The contact stated that the vehicle was pushed forward by the impact into the rear end of another vehicle. The contact stated that the rear end of the vehicle was crushed in to the rear wheel wells, and the front end of the vehicle, the hood, front bumper, and grill were also crushed back into the front wheel wells. The contact stated that the front air bags had not deployed after being pushed into the rear of the other vehicle. The contact was not sure what happened to the other two vehicles. The contact stated that the Police were called and EMS was also on scene. The contact stated that a Police report was filed. The contact stated that he was not transported to the hospital, but later had been taken by a friend to seek medical attention. The contact stated that the jolt of the impact had caused a concussion. Additionally, there were some bruising from the seat belt to the left shoulder. The contact stated that after the crash the seat belt failed to retract and the issue might be due to a sensor failure. The contact stated that the vehicle was towed to an impound lot and later declared a total loss by the Insurance Company. The manufacturer was not informed of the failure. The failure mileage was approximately 143,000.
Additional Notes:
The contact owned a 2017 Chevrolet Equinox. The contact stated while stopped in traffic, he was involved in a rear end crash. The contact stated that the vehicle was pushed forward by the impact into the rear end of another vehicle. The contact stated that the rear end of the vehicle was crushed in to the rear wheel wells, and the front end of the vehicle, the hood, front bumper, and grill were also crushed back into the front wheel wells. The contact stated that the front air bags had not deployed after being pushed into the rear of the other vehicle. The contact was not sure what happened to the other two vehicles. The contact stated that the Police were called and EMS was also on scene. The contact stated that a Police report was filed. The contact stated that he was not transported to the hospital, but later had been taken by a friend to seek medical attention. The contact stated that the jolt of the impact had caused a concussion. Additionally, there were some bruising from the seat belt to the left shoulder. The contact stated that after the crash the seat belt failed to retract and the issue might be due to a sensor failure. The contact stated that the vehicle was towed to an impound lot and later declared a total loss by the Insurance Company. The manufacturer was not informed of the failure. The failure mileage was approximately 143,000.
Mfg Campaign: 11628275
Recall Date: Dec 2, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Our 2017 Chevy Equinox, engine 2.4l, is using excessive oil. Doing research it sounds like this is a known well known problem. what is Chevrolet doing to fix this issue?
Corrective Action:
Our 2017 Chevy Equinox, engine 2.4l, is using excessive oil. Doing research it sounds like this is a known well known problem. what is Chevrolet doing to fix this issue?
Additional Notes:
Our 2017 Chevy Equinox, engine 2.4l, is using excessive oil. Doing research it sounds like this is a known well known problem. what is Chevrolet doing to fix this issue?
Mfg Campaign: 11624166
Recall Date: Nov 8, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Corrective Action:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Additional Notes:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Mfg Campaign: 11621738
Recall Date: Oct 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Corrective Action:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Additional Notes:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Mfg Campaign: 11621738
Recall Date: Oct 24, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Corrective Action:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Additional Notes:
Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Mfg Campaign: 11621738
Recall Date: Oct 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Had car over 5 years from 11/2019 to current and had no issues at all. No check engine lights, nothing, and kept up on all routine maintenance. Car started up just fine drove on interstate from about 10 miles came to my exit and vehicle turned off and tried to restart itself. Car never started again. After getting it towed home replaced the started and that wasn’t the issue towed it again to Firestone they could tell me what the problem was because they don’t do engine work. Finally took it to a Chevy dealership who stated the timing chain broke and we need a whole engine replacement for $9600. Now we are stuck without a vehicle because of know issues GM AND Chevy have been aware of.
Corrective Action:
Had car over 5 years from 11/2019 to current and had no issues at all. No check engine lights, nothing, and kept up on all routine maintenance. Car started up just fine drove on interstate from about 10 miles came to my exit and vehicle turned off and tried to restart itself. Car never started again. After getting it towed home replaced the started and that wasn’t the issue towed it again to Firestone they could tell me what the problem was because they don’t do engine work. Finally took it to a Chevy dealership who stated the timing chain broke and we need a whole engine replacement for $9600. Now we are stuck without a vehicle because of know issues GM AND Chevy have been aware of.
Additional Notes:
Had car over 5 years from 11/2019 to current and had no issues at all. No check engine lights, nothing, and kept up on all routine maintenance. Car started up just fine drove on interstate from about 10 miles came to my exit and vehicle turned off and tried to restart itself. Car never started again. After getting it towed home replaced the started and that wasn’t the issue towed it again to Firestone they could tell me what the problem was because they don’t do engine work. Finally took it to a Chevy dealership who stated the timing chain broke and we need a whole engine replacement for $9600. Now we are stuck without a vehicle because of know issues GM AND Chevy have been aware of.
Mfg Campaign: 11616951
Recall Date: Sep 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Car is 7 years old and only 65,900 miles (purchased new and oil changed every 4000 mi) when timing chain noise started - approx April 2024. Chevy dealer in area and independent mechanic could not find the issue and diagnosed as exhaust sound though Chevy has known issues like this with 4 cylinder engines). Car was traded Aug 2024 (has since been sent to auction due to unknown engine damage) and discovered upon trade it had catastrophic engine failure. For months car was driven at times with small children when engine could have seized up and caused a crash. No engine lights or indication of an issue other than diesel engine sound when car was running.
Corrective Action:
Car is 7 years old and only 65,900 miles (purchased new and oil changed every 4000 mi) when timing chain noise started - approx April 2024. Chevy dealer in area and independent mechanic could not find the issue and diagnosed as exhaust sound though Chevy has known issues like this with 4 cylinder engines). Car was traded Aug 2024 (has since been sent to auction due to unknown engine damage) and discovered upon trade it had catastrophic engine failure. For months car was driven at times with small children when engine could have seized up and caused a crash. No engine lights or indication of an issue other than diesel engine sound when car was running.
Additional Notes:
Car is 7 years old and only 65,900 miles (purchased new and oil changed every 4000 mi) when timing chain noise started - approx April 2024. Chevy dealer in area and independent mechanic could not find the issue and diagnosed as exhaust sound though Chevy has known issues like this with 4 cylinder engines). Car was traded Aug 2024 (has since been sent to auction due to unknown engine damage) and discovered upon trade it had catastrophic engine failure. For months car was driven at times with small children when engine could have seized up and caused a crash. No engine lights or indication of an issue other than diesel engine sound when car was running.
Mfg Campaign: 11608687
Recall Date: Aug 15, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The vehicle purchased from UTICA PREOWNED, a 2017 CHEVROLET EQUINOX LT with VIN [XXX] , experienced a complete failure of the engine system. It is available for inspection upon request. 2.How was your safety or the safety of others put at risk? •The failure of the engine system in the vehicle posed a significant safety risk as it rendered the vehicle inoperable. This could have resulted in potential accidents or breakdowns, endangering both my safety and the safety of others on the road. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •The problem has not yet been reproduced or confirmed by a dealer or independent service center. However, the vehicle’s condition has been confirmed as non-operational by the auction from which it was sourced. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, it has been inspected by the auction where it was purchased, confirming its non-operational condition. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •There were no warning lamps, messages, or symptoms indicating the failure prior to the purchase. The vehicle was represented as being in good working condition by [XXX] during the negotiation process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The vehicle purchased from UTICA PREOWNED, a 2017 CHEVROLET EQUINOX LT with VIN [XXX] , experienced a complete failure of the engine system. It is available for inspection upon request. 2.How was your safety or the safety of others put at risk? •The failure of the engine system in the vehicle posed a significant safety risk as it rendered the vehicle inoperable. This could have resulted in potential accidents or breakdowns, endangering both my safety and the safety of others on the road. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •The problem has not yet been reproduced or confirmed by a dealer or independent service center. However, the vehicle’s condition has been confirmed as non-operational by the auction from which it was sourced. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, it has been inspected by the auction where it was purchased, confirming its non-operational condition. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •There were no warning lamps, messages, or symptoms indicating the failure prior to the purchase. The vehicle was represented as being in good working condition by [XXX] during the negotiation process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The vehicle purchased from UTICA PREOWNED, a 2017 CHEVROLET EQUINOX LT with VIN [XXX] , experienced a complete failure of the engine system. It is available for inspection upon request. 2.How was your safety or the safety of others put at risk? •The failure of the engine system in the vehicle posed a significant safety risk as it rendered the vehicle inoperable. This could have resulted in potential accidents or breakdowns, endangering both my safety and the safety of others on the road. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •The problem has not yet been reproduced or confirmed by a dealer or independent service center. However, the vehicle’s condition has been confirmed as non-operational by the auction from which it was sourced. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, it has been inspected by the auction where it was purchased, confirming its non-operational condition. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •There were no warning lamps, messages, or symptoms indicating the failure prior to the purchase. The vehicle was represented as being in good working condition by [XXX] during the negotiation process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584864
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I bought my 2017 Chevy equinox around October or November of 2018. Since owning this car I have had nothing but problems with the oil. The oil had been burning at such an excessive rate that GM finally stated they would need to replace the engine! I have continued to change the oil before it need to be changed due to it burning so quickly. After the engine was replaced I informed GM of the loud noises and informed them 3 weeks after they replaced everything that the oil was again empty! They are now ignoring me and won’t do anything further! I am a single mother of 3 kids trying to make ends meet and I bought a car they knew and have known has oil consumption issues which has caused my car to have major issues. The car randomly can to a full stop while I was driving and I am so lucky I wasn’t going 80 miles an hour because it would of killed me all because the car had burned the oil just 2 weeks after an oil change! GM continues to ignore me and will not replace the car or fix anything! I started having issues in August of 2019 and they replaced the engine on jul 14 2022 and I am certain this car is not going to make it much longer it has ac and heat problems as well again all started after replacement and still have oil issues
Corrective Action:
I bought my 2017 Chevy equinox around October or November of 2018. Since owning this car I have had nothing but problems with the oil. The oil had been burning at such an excessive rate that GM finally stated they would need to replace the engine! I have continued to change the oil before it need to be changed due to it burning so quickly. After the engine was replaced I informed GM of the loud noises and informed them 3 weeks after they replaced everything that the oil was again empty! They are now ignoring me and won’t do anything further! I am a single mother of 3 kids trying to make ends meet and I bought a car they knew and have known has oil consumption issues which has caused my car to have major issues. The car randomly can to a full stop while I was driving and I am so lucky I wasn’t going 80 miles an hour because it would of killed me all because the car had burned the oil just 2 weeks after an oil change! GM continues to ignore me and will not replace the car or fix anything! I started having issues in August of 2019 and they replaced the engine on jul 14 2022 and I am certain this car is not going to make it much longer it has ac and heat problems as well again all started after replacement and still have oil issues
Additional Notes:
I bought my 2017 Chevy equinox around October or November of 2018. Since owning this car I have had nothing but problems with the oil. The oil had been burning at such an excessive rate that GM finally stated they would need to replace the engine! I have continued to change the oil before it need to be changed due to it burning so quickly. After the engine was replaced I informed GM of the loud noises and informed them 3 weeks after they replaced everything that the oil was again empty! They are now ignoring me and won’t do anything further! I am a single mother of 3 kids trying to make ends meet and I bought a car they knew and have known has oil consumption issues which has caused my car to have major issues. The car randomly can to a full stop while I was driving and I am so lucky I wasn’t going 80 miles an hour because it would of killed me all because the car had burned the oil just 2 weeks after an oil change! GM continues to ignore me and will not replace the car or fix anything! I started having issues in August of 2019 and they replaced the engine on jul 14 2022 and I am certain this car is not going to make it much longer it has ac and heat problems as well again all started after replacement and still have oil issues
Mfg Campaign: 11583027
Recall Date: Apr 15, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought my 2017 Chevy equinox around October or November of 2018. Since owning this car I have had nothing but problems with the oil. The oil had been burning at such an excessive rate that GM finally stated they would need to replace the engine! I have continued to change the oil before it need to be changed due to it burning so quickly. After the engine was replaced I informed GM of the loud noises and informed them 3 weeks after they replaced everything that the oil was again empty! They are now ignoring me and won’t do anything further! I am a single mother of 3 kids trying to make ends meet and I bought a car they knew and have known has oil consumption issues which has caused my car to have major issues. The car randomly can to a full stop while I was driving and I am so lucky I wasn’t going 80 miles an hour because it would of killed me all because the car had burned the oil just 2 weeks after an oil change! GM continues to ignore me and will not replace the car or fix anything! I started having issues in August of 2019 and they replaced the engine on jul 14 2022 and I am certain this car is not going to make it much longer it has ac and heat problems as well again all started after replacement and still have oil issues
Corrective Action:
I bought my 2017 Chevy equinox around October or November of 2018. Since owning this car I have had nothing but problems with the oil. The oil had been burning at such an excessive rate that GM finally stated they would need to replace the engine! I have continued to change the oil before it need to be changed due to it burning so quickly. After the engine was replaced I informed GM of the loud noises and informed them 3 weeks after they replaced everything that the oil was again empty! They are now ignoring me and won’t do anything further! I am a single mother of 3 kids trying to make ends meet and I bought a car they knew and have known has oil consumption issues which has caused my car to have major issues. The car randomly can to a full stop while I was driving and I am so lucky I wasn’t going 80 miles an hour because it would of killed me all because the car had burned the oil just 2 weeks after an oil change! GM continues to ignore me and will not replace the car or fix anything! I started having issues in August of 2019 and they replaced the engine on jul 14 2022 and I am certain this car is not going to make it much longer it has ac and heat problems as well again all started after replacement and still have oil issues
Additional Notes:
I bought my 2017 Chevy equinox around October or November of 2018. Since owning this car I have had nothing but problems with the oil. The oil had been burning at such an excessive rate that GM finally stated they would need to replace the engine! I have continued to change the oil before it need to be changed due to it burning so quickly. After the engine was replaced I informed GM of the loud noises and informed them 3 weeks after they replaced everything that the oil was again empty! They are now ignoring me and won’t do anything further! I am a single mother of 3 kids trying to make ends meet and I bought a car they knew and have known has oil consumption issues which has caused my car to have major issues. The car randomly can to a full stop while I was driving and I am so lucky I wasn’t going 80 miles an hour because it would of killed me all because the car had burned the oil just 2 weeks after an oil change! GM continues to ignore me and will not replace the car or fix anything! I started having issues in August of 2019 and they replaced the engine on jul 14 2022 and I am certain this car is not going to make it much longer it has ac and heat problems as well again all started after replacement and still have oil issues
Mfg Campaign: 11583027
Recall Date: Apr 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On 2-11-24 a light came on about system reset plus speed reduced to 20. I drove home 4 miles. Called Chevy Corp. Told needs to be checked. Dealership said if drivable come in.Light was safety to get off Rd or to garage. Timing chain slipped and chewed up teeth spreading metal everywhere and killed motor. No warning. It's a known prob with Equinox as I have seen class action lawsuits. Advisor even said need another lawsuit to solve it. Tried going thru insurance but advisor said normal wear and tear. Chevy dealership or corp will not help or give me a rental car. $10300 to get a refurbished motor and hope it doesn't happen again. Same car burns oil had sensor issues on block and every 1-2 years battery dies. Paid 65 to replace it one time under warranty. Timing chain doesn't slip they break to stop car. Advisor says a few mechanical issues caused it. To me it shouldn't do that if made rt. I could have been in an accident if on highway. Insurance won't cover under comp part of policy yet if hit and totaled it's paid.A diff garage said belt or chain shouldn't need replacement until 100k miles. I only have 77k.
Corrective Action:
On 2-11-24 a light came on about system reset plus speed reduced to 20. I drove home 4 miles. Called Chevy Corp. Told needs to be checked. Dealership said if drivable come in.Light was safety to get off Rd or to garage. Timing chain slipped and chewed up teeth spreading metal everywhere and killed motor. No warning. It's a known prob with Equinox as I have seen class action lawsuits. Advisor even said need another lawsuit to solve it. Tried going thru insurance but advisor said normal wear and tear. Chevy dealership or corp will not help or give me a rental car. $10300 to get a refurbished motor and hope it doesn't happen again. Same car burns oil had sensor issues on block and every 1-2 years battery dies. Paid 65 to replace it one time under warranty. Timing chain doesn't slip they break to stop car. Advisor says a few mechanical issues caused it. To me it shouldn't do that if made rt. I could have been in an accident if on highway. Insurance won't cover under comp part of policy yet if hit and totaled it's paid.A diff garage said belt or chain shouldn't need replacement until 100k miles. I only have 77k.
Additional Notes:
On 2-11-24 a light came on about system reset plus speed reduced to 20. I drove home 4 miles. Called Chevy Corp. Told needs to be checked. Dealership said if drivable come in.Light was safety to get off Rd or to garage. Timing chain slipped and chewed up teeth spreading metal everywhere and killed motor. No warning. It's a known prob with Equinox as I have seen class action lawsuits. Advisor even said need another lawsuit to solve it. Tried going thru insurance but advisor said normal wear and tear. Chevy dealership or corp will not help or give me a rental car. $10300 to get a refurbished motor and hope it doesn't happen again. Same car burns oil had sensor issues on block and every 1-2 years battery dies. Paid 65 to replace it one time under warranty. Timing chain doesn't slip they break to stop car. Advisor says a few mechanical issues caused it. To me it shouldn't do that if made rt. I could have been in an accident if on highway. Insurance won't cover under comp part of policy yet if hit and totaled it's paid.A diff garage said belt or chain shouldn't need replacement until 100k miles. I only have 77k.
Mfg Campaign: 11581975
Recall Date: Apr 9, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving everything went blank on my dashboard even radio screen then steering wheel locked up on me for maybe 1-2 seconds then that’s when I got a quick flash come on dashboard and said service power steering or steering wheel. And quickly went away. This could have risked me and my 2 year old toddler life. I took my car back to dealership Lexus of Dayton but they said there was nothing showing on my dashboard. I told them that it went away. So they suggested to take it to a Chevy dealership because it may be cheaper to have it put on a diagnostic because they would charge me 189.00 to do so. Which I feel I shouldn’t have to pay for.
Corrective Action:
While driving everything went blank on my dashboard even radio screen then steering wheel locked up on me for maybe 1-2 seconds then that’s when I got a quick flash come on dashboard and said service power steering or steering wheel. And quickly went away. This could have risked me and my 2 year old toddler life. I took my car back to dealership Lexus of Dayton but they said there was nothing showing on my dashboard. I told them that it went away. So they suggested to take it to a Chevy dealership because it may be cheaper to have it put on a diagnostic because they would charge me 189.00 to do so. Which I feel I shouldn’t have to pay for.
Additional Notes:
While driving everything went blank on my dashboard even radio screen then steering wheel locked up on me for maybe 1-2 seconds then that’s when I got a quick flash come on dashboard and said service power steering or steering wheel. And quickly went away. This could have risked me and my 2 year old toddler life. I took my car back to dealership Lexus of Dayton but they said there was nothing showing on my dashboard. I told them that it went away. So they suggested to take it to a Chevy dealership because it may be cheaper to have it put on a diagnostic because they would charge me 189.00 to do so. Which I feel I shouldn’t have to pay for.
Mfg Campaign: 11581117
Recall Date: Apr 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Corrective Action:
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Additional Notes:
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Mfg Campaign: 11581227
Recall Date: Apr 4, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Corrective Action:
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Additional Notes:
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Mfg Campaign: 11581227
Recall Date: Apr 4, 2024
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