Complaints & Recalls
Consumer Complaints
324 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle gives false oil life of 20% when oil is 0% blowing engine. Oil consumption issue blows engine.
Corrective Action:
Vehicle gives false oil life of 20% when oil is 0% blowing engine. Oil consumption issue blows engine.
Additional Notes:
Vehicle gives false oil life of 20% when oil is 0% blowing engine. Oil consumption issue blows engine.
Mfg Campaign: 11560279
Recall Date: Dec 15, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My son was driving when the Pvc froze in very cold weather causing the rear main seal to leak oil, ruining the timing chain. Vehicle not drivable. Very expensive repair and could have been even worse if he had not pulled off he highway when he did. Can't believe GM knew about this problem for years and did nothing to solve it.
Corrective Action:
My son was driving when the Pvc froze in very cold weather causing the rear main seal to leak oil, ruining the timing chain. Vehicle not drivable. Very expensive repair and could have been even worse if he had not pulled off he highway when he did. Can't believe GM knew about this problem for years and did nothing to solve it.
Additional Notes:
My son was driving when the Pvc froze in very cold weather causing the rear main seal to leak oil, ruining the timing chain. Vehicle not drivable. Very expensive repair and could have been even worse if he had not pulled off he highway when he did. Can't believe GM knew about this problem for years and did nothing to solve it.
Mfg Campaign: 11556602
Recall Date: Nov 23, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
excessive oil consumption
Corrective Action:
excessive oil consumption
Additional Notes:
excessive oil consumption
Mfg Campaign: 11556185
Recall Date: Nov 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Corrective Action:
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Additional Notes:
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Mfg Campaign: 11546654
Recall Date: Sep 26, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Corrective Action:
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Additional Notes:
This vehicle continues to burn oil and the engine light does not turn on when the vehicle is low on oil. I have had this car for 4 years and it has been an issue where when I take it in for oil change there is no oil left in engine. Vehicles are not supposed to burn oil. I have been told it is an internal engine issue and that this is a known problem from this vehicle by the Chevy dealership. It is unsafe for anyone to be traveling without oil in their vehicle and not have any type of alert to know it is low. I could break down at anytime and it would be a serious cost to me to have this repaired even though it is a “known issue“ with Chevy equinox.
Mfg Campaign: 11546654
Recall Date: Sep 26, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The 2.4L Ecotec engine has a known issue, established in a previous GM service bulletin for older models using the same engine, that causes the rear main oil seal to burst.
Corrective Action:
The 2.4L Ecotec engine has a known issue, established in a previous GM service bulletin for older models using the same engine, that causes the rear main oil seal to burst.
Additional Notes:
The 2.4L Ecotec engine has a known issue, established in a previous GM service bulletin for older models using the same engine, that causes the rear main oil seal to burst.
Mfg Campaign: 11541583
Recall Date: Aug 30, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Corrective Action:
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Additional Notes:
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Mfg Campaign: 11538900
Recall Date: Aug 16, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Corrective Action:
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Additional Notes:
REAR MAIN SEAL, ISSUE CAUSES THE OIL PRESSURE TO FAIL. IF NOT STOPPED IMMEDIATELY, THE ENGINE BLOCK BLOWS AND DESTROYS THE ENGINE. THIS IS A KNOWN PROBLEM WITH THE 2017 EQUINOX, BUT HAS NOT BEEN RECALLED YET
Mfg Campaign: 11538900
Recall Date: Aug 16, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I had no warning lights car was driving fine no hesitation when stopped to turn car off it wouldn’t start back up had it checked by a shop said the engine is completely gone due to no compression and possible timing belt or chain broke. Uses excessive amount of oil the car does not even have 100,000 miles on it
Corrective Action:
I had no warning lights car was driving fine no hesitation when stopped to turn car off it wouldn’t start back up had it checked by a shop said the engine is completely gone due to no compression and possible timing belt or chain broke. Uses excessive amount of oil the car does not even have 100,000 miles on it
Additional Notes:
I had no warning lights car was driving fine no hesitation when stopped to turn car off it wouldn’t start back up had it checked by a shop said the engine is completely gone due to no compression and possible timing belt or chain broke. Uses excessive amount of oil the car does not even have 100,000 miles on it
Mfg Campaign: 11538930
Recall Date: Aug 16, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Car keeps throwing a P0014 code. Have changed the camshaft position sensor, changed oil and air filter. 200 miles later, check engine light is back on and throwing P0014 code again
Corrective Action:
Car keeps throwing a P0014 code. Have changed the camshaft position sensor, changed oil and air filter. 200 miles later, check engine light is back on and throwing P0014 code again
Additional Notes:
Car keeps throwing a P0014 code. Have changed the camshaft position sensor, changed oil and air filter. 200 miles later, check engine light is back on and throwing P0014 code again
Mfg Campaign: 11535464
Recall Date: Jul 31, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Corrective Action:
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Additional Notes:
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Mfg Campaign: 11531059
Recall Date: Jul 8, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Corrective Action:
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Additional Notes:
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Mfg Campaign: 11531059
Recall Date: Jul 8, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
excessive oil consumption
Corrective Action:
excessive oil consumption
Additional Notes:
excessive oil consumption
Mfg Campaign: 11529696
Recall Date: Jun 30, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Car is burning to much oil l. Per tsb the accepted rate of oil consumption for engines used in tge vehicles referenced is 0.946 liter (1qt) in 3200 km (200) mi). Just got an oil change on 5/2/22 it was 101,612. when I got it changed.. And currently it's at 103,346. When I check dip stick and oil level it had approximately half of quart of oil remaining. Took to courtesy mitsubishi In Attleboro Massachusetts where I brought the car because of engine warranty. You can smell oil in the interior of vehicle when driving. No oil leak coming from vehicle
Corrective Action:
Car is burning to much oil l. Per tsb the accepted rate of oil consumption for engines used in tge vehicles referenced is 0.946 liter (1qt) in 3200 km (200) mi). Just got an oil change on 5/2/22 it was 101,612. when I got it changed.. And currently it's at 103,346. When I check dip stick and oil level it had approximately half of quart of oil remaining. Took to courtesy mitsubishi In Attleboro Massachusetts where I brought the car because of engine warranty. You can smell oil in the interior of vehicle when driving. No oil leak coming from vehicle
Additional Notes:
Car is burning to much oil l. Per tsb the accepted rate of oil consumption for engines used in tge vehicles referenced is 0.946 liter (1qt) in 3200 km (200) mi). Just got an oil change on 5/2/22 it was 101,612. when I got it changed.. And currently it's at 103,346. When I check dip stick and oil level it had approximately half of quart of oil remaining. Took to courtesy mitsubishi In Attleboro Massachusetts where I brought the car because of engine warranty. You can smell oil in the interior of vehicle when driving. No oil leak coming from vehicle
Mfg Campaign: 11528307
Recall Date: Jun 22, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My vehicle burns oil I know other people who have the same problem but know body's wants to figure it out so I'm probably wasting my time thank you anyways
Corrective Action:
My vehicle burns oil I know other people who have the same problem but know body's wants to figure it out so I'm probably wasting my time thank you anyways
Additional Notes:
My vehicle burns oil I know other people who have the same problem but know body's wants to figure it out so I'm probably wasting my time thank you anyways
Mfg Campaign: 11527562
Recall Date: Jun 17, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle would stop running and went into low power mode when driving on the highway
Corrective Action:
Vehicle would stop running and went into low power mode when driving on the highway
Additional Notes:
Vehicle would stop running and went into low power mode when driving on the highway
Mfg Campaign: 11527257
Recall Date: Jun 15, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Potential Consequences:
The contact owns a 2017 Chevrolet Equinox. The contact stated that while operating the vehicle with the air condition activated, there was an abnormal exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust manifold was faulty and needed to be replaced. The exhaust manifold was replaced, and the vehicle was repaired. The approximate failure mileage was 96,000.
Corrective Action:
The contact owns a 2017 Chevrolet Equinox. The contact stated that while operating the vehicle with the air condition activated, there was an abnormal exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust manifold was faulty and needed to be replaced. The exhaust manifold was replaced, and the vehicle was repaired. The approximate failure mileage was 96,000.
Additional Notes:
The contact owns a 2017 Chevrolet Equinox. The contact stated that while operating the vehicle with the air condition activated, there was an abnormal exhaust fumes inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed that the exhaust manifold was faulty and needed to be replaced. The exhaust manifold was replaced, and the vehicle was repaired. The approximate failure mileage was 96,000.
Mfg Campaign: 11526982
Recall Date: Jun 14, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine died
Corrective Action:
Engine died
Additional Notes:
Engine died
Mfg Campaign: 11525026
Recall Date: Jun 2, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Crankshaft Position – Exhaust Camshaft Position Not Plausible. Despite the varying
Corrective Action:
Crankshaft Position – Exhaust Camshaft Position Not Plausible. Despite the varying
Additional Notes:
Crankshaft Position – Exhaust Camshaft Position Not Plausible. Despite the varying
Mfg Campaign: 11523684
Recall Date: May 24, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The valve timing is out of position from a timing chain jumped out of position. There are oil flow problems to the phaser from incorrect oil
Corrective Action:
The valve timing is out of position from a timing chain jumped out of position. There are oil flow problems to the phaser from incorrect oil
Additional Notes:
The valve timing is out of position from a timing chain jumped out of position. There are oil flow problems to the phaser from incorrect oil
Mfg Campaign: 11523235
Recall Date: May 22, 2023
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