Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192271870
Recall Date: Sep 19, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain Chevrolet Equinox and GMC Terrain vehicles. The rear-right seat may have insufficient welds on the head-restraint bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192209550
Recall Date: Mar 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
353 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving 20-30 MPH, the vehicle jerked and stalled, and the vehicle was nearly rear-ended. There was no warning light illuminated. The contact immediately made a turn into the nearby independent mechanic shop parking lot. The contact stated that the vehicle was able to restart; however, the failure recurred while the vehicle was being test-driven by the independent mechanic. The mechanic diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving 20-30 MPH, the vehicle jerked and stalled, and the vehicle was nearly rear-ended. There was no warning light illuminated. The contact immediately made a turn into the nearby independent mechanic shop parking lot. The contact stated that the vehicle was able to restart; however, the failure recurred while the vehicle was being test-driven by the independent mechanic. The mechanic diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving 20-30 MPH, the vehicle jerked and stalled, and the vehicle was nearly rear-ended. There was no warning light illuminated. The contact immediately made a turn into the nearby independent mechanic shop parking lot. The contact stated that the vehicle was able to restart; however, the failure recurred while the vehicle was being test-driven by the independent mechanic. The mechanic diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11677464
Recall Date: Jul 31, 2025
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
On July 1, 2025 I was involved in an accident and none of my airbags deployed. Car was inspected by police, insurance company and General Motors who haven’t sent me the report yet. No warnings or symptoms appeared.
Corrective Action:
On July 1, 2025 I was involved in an accident and none of my airbags deployed. Car was inspected by police, insurance company and General Motors who haven’t sent me the report yet. No warnings or symptoms appeared.
Additional Notes:
On July 1, 2025 I was involved in an accident and none of my airbags deployed. Car was inspected by police, insurance company and General Motors who haven’t sent me the report yet. No warnings or symptoms appeared.
Mfg Campaign: 11677338
Recall Date: Jul 30, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Corrective Action:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Additional Notes:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Mfg Campaign: 11674720
Recall Date: Jul 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Corrective Action:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Additional Notes:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Mfg Campaign: 11674720
Recall Date: Jul 19, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Corrective Action:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Additional Notes:
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Mfg Campaign: 11674720
Recall Date: Jul 19, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was following my usual routine with my young child. I unlocked the vehicle, secured him in his car seat, then placed my bag (containing the key fob) inside the vehicle. I then closed the door and walked to the driver’s side to enter the car—as I do daily. However, when I reached for the door, every door was locked—including the trunk—and the vehicle would not respond to any button pressing, handle pulling, or proximity unlocking. My child was locked inside the car on a 92-degree day with no way for me to gain access. I immediately called emergency services. Both police and fire arrived quickly, but due to the design of the locking system and the placement of the lock buttons, they were unable to use their unlocking tools. Ultimately, they had no choice but to shatter a window to rescue my child, who had been trapped for 25 minutes in extreme heat. This malfunction could have led to serious injury or worse. I’m extremely shaken and concerned that this happened at all—especially considering I had the key fob in the vehicle and never manually locked the doors.
Corrective Action:
I was following my usual routine with my young child. I unlocked the vehicle, secured him in his car seat, then placed my bag (containing the key fob) inside the vehicle. I then closed the door and walked to the driver’s side to enter the car—as I do daily. However, when I reached for the door, every door was locked—including the trunk—and the vehicle would not respond to any button pressing, handle pulling, or proximity unlocking. My child was locked inside the car on a 92-degree day with no way for me to gain access. I immediately called emergency services. Both police and fire arrived quickly, but due to the design of the locking system and the placement of the lock buttons, they were unable to use their unlocking tools. Ultimately, they had no choice but to shatter a window to rescue my child, who had been trapped for 25 minutes in extreme heat. This malfunction could have led to serious injury or worse. I’m extremely shaken and concerned that this happened at all—especially considering I had the key fob in the vehicle and never manually locked the doors.
Additional Notes:
I was following my usual routine with my young child. I unlocked the vehicle, secured him in his car seat, then placed my bag (containing the key fob) inside the vehicle. I then closed the door and walked to the driver’s side to enter the car—as I do daily. However, when I reached for the door, every door was locked—including the trunk—and the vehicle would not respond to any button pressing, handle pulling, or proximity unlocking. My child was locked inside the car on a 92-degree day with no way for me to gain access. I immediately called emergency services. Both police and fire arrived quickly, but due to the design of the locking system and the placement of the lock buttons, they were unable to use their unlocking tools. Ultimately, they had no choice but to shatter a window to rescue my child, who had been trapped for 25 minutes in extreme heat. This malfunction could have led to serious injury or worse. I’m extremely shaken and concerned that this happened at all—especially considering I had the key fob in the vehicle and never manually locked the doors.
Mfg Campaign: 11674239
Recall Date: Jul 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My car had been sitting for a week as we were off on vacation and when I came back the car would not start. Oil had been changed 1 week before that by Miller and Son. After towing it to Miller and Son Chevrolet (724-378-0542)we were told it was a timing chain issue and once they opened things up I was told the engine is ruined. The car only had 71,000 miles on it(I purchased it last year) We spoke to multiple mechanics who stated this was a common problem for this car and if the engine had failed while driving it could have caused a fire/accident. I have a [XXX] son and he very much could have been trapped in the car. If this is happening frequently as the mechanics have told me why has this not been recalled. I religiously had my oil changed as required. I tried calling GM (case #[XXX]) without much success. The dealer wants $9000 to put in a new engine which I need to get a loan to do but also my fear is will this happen again. I would appreciate you looking into this issue. Thank You. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My car had been sitting for a week as we were off on vacation and when I came back the car would not start. Oil had been changed 1 week before that by Miller and Son. After towing it to Miller and Son Chevrolet (724-378-0542)we were told it was a timing chain issue and once they opened things up I was told the engine is ruined. The car only had 71,000 miles on it(I purchased it last year) We spoke to multiple mechanics who stated this was a common problem for this car and if the engine had failed while driving it could have caused a fire/accident. I have a [XXX] son and he very much could have been trapped in the car. If this is happening frequently as the mechanics have told me why has this not been recalled. I religiously had my oil changed as required. I tried calling GM (case #[XXX]) without much success. The dealer wants $9000 to put in a new engine which I need to get a loan to do but also my fear is will this happen again. I would appreciate you looking into this issue. Thank You. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My car had been sitting for a week as we were off on vacation and when I came back the car would not start. Oil had been changed 1 week before that by Miller and Son. After towing it to Miller and Son Chevrolet (724-378-0542)we were told it was a timing chain issue and once they opened things up I was told the engine is ruined. The car only had 71,000 miles on it(I purchased it last year) We spoke to multiple mechanics who stated this was a common problem for this car and if the engine had failed while driving it could have caused a fire/accident. I have a [XXX] son and he very much could have been trapped in the car. If this is happening frequently as the mechanics have told me why has this not been recalled. I religiously had my oil changed as required. I tried calling GM (case #[XXX]) without much success. The dealer wants $9000 to put in a new engine which I need to get a loan to do but also my fear is will this happen again. I would appreciate you looking into this issue. Thank You. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11672677
Recall Date: Jul 11, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On Sunday, [XXX] (a very hot day in Michigan. My vehicle registered 100 degrees) I was driving on [XXX] about 70-73 mph when I got an alert that said (to the best of my recollection) TOO HOT - IDLE IMMEDIATELY! and there was a continuous high pitch beeping which I only heard after turning off the radio. I continued at highway speed for a good 2-3 miles to the next exit afraid at any minute my car would start smoking. I exited and had to stop at a red light before turning left into a Kroger plaza with a fuel station. When the light turned green I accelerated and a grinding sound came from my car. I pulled into the plaza and turned the car off but had to turn it back on in about a minute as it was too hot to sit in car without air conditioning. It started and idled just fine. I googled roadside service and got a nice fellow (on a SUNDAY!) and he arrived in about 40 minutes. He towed me 40 miles away to a recommended auto shop that on Monday told me it was my transmission cooler that was defective and that I needed a transmission shop for a new transmission. It was then towed another 20 minutes away where it stayed for 9 days. Cost: $6564.48 plus $150 for paying with a credit card so totaled $6714.48. My drive train warranty was only good to 60,000 miles/5 years and I have 76,000 miles on my car at the time. Was told the transmission cooler was defective so I asked to have the cooler part and I have it in my garage. I spent over $1000 at the dealership in the months of Feb/March/April 2025 as my car hit the 70,000 mile mark so I had them do all work required by the car manual. The transmission cooler is apparently not a part they check. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Sunday, [XXX] (a very hot day in Michigan. My vehicle registered 100 degrees) I was driving on [XXX] about 70-73 mph when I got an alert that said (to the best of my recollection) TOO HOT - IDLE IMMEDIATELY! and there was a continuous high pitch beeping which I only heard after turning off the radio. I continued at highway speed for a good 2-3 miles to the next exit afraid at any minute my car would start smoking. I exited and had to stop at a red light before turning left into a Kroger plaza with a fuel station. When the light turned green I accelerated and a grinding sound came from my car. I pulled into the plaza and turned the car off but had to turn it back on in about a minute as it was too hot to sit in car without air conditioning. It started and idled just fine. I googled roadside service and got a nice fellow (on a SUNDAY!) and he arrived in about 40 minutes. He towed me 40 miles away to a recommended auto shop that on Monday told me it was my transmission cooler that was defective and that I needed a transmission shop for a new transmission. It was then towed another 20 minutes away where it stayed for 9 days. Cost: $6564.48 plus $150 for paying with a credit card so totaled $6714.48. My drive train warranty was only good to 60,000 miles/5 years and I have 76,000 miles on my car at the time. Was told the transmission cooler was defective so I asked to have the cooler part and I have it in my garage. I spent over $1000 at the dealership in the months of Feb/March/April 2025 as my car hit the 70,000 mile mark so I had them do all work required by the car manual. The transmission cooler is apparently not a part they check. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Sunday, [XXX] (a very hot day in Michigan. My vehicle registered 100 degrees) I was driving on [XXX] about 70-73 mph when I got an alert that said (to the best of my recollection) TOO HOT - IDLE IMMEDIATELY! and there was a continuous high pitch beeping which I only heard after turning off the radio. I continued at highway speed for a good 2-3 miles to the next exit afraid at any minute my car would start smoking. I exited and had to stop at a red light before turning left into a Kroger plaza with a fuel station. When the light turned green I accelerated and a grinding sound came from my car. I pulled into the plaza and turned the car off but had to turn it back on in about a minute as it was too hot to sit in car without air conditioning. It started and idled just fine. I googled roadside service and got a nice fellow (on a SUNDAY!) and he arrived in about 40 minutes. He towed me 40 miles away to a recommended auto shop that on Monday told me it was my transmission cooler that was defective and that I needed a transmission shop for a new transmission. It was then towed another 20 minutes away where it stayed for 9 days. Cost: $6564.48 plus $150 for paying with a credit card so totaled $6714.48. My drive train warranty was only good to 60,000 miles/5 years and I have 76,000 miles on my car at the time. Was told the transmission cooler was defective so I asked to have the cooler part and I have it in my garage. I spent over $1000 at the dealership in the months of Feb/March/April 2025 as my car hit the 70,000 mile mark so I had them do all work required by the car manual. The transmission cooler is apparently not a part they check. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671331
Recall Date: Jul 5, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I own a 2019 Chevy Equinox LT 1.5L and am experiencing the exact symptoms described in GM recall 18V576000. After 1–2 hours of driving, the rear brakes begin to drag, creating hesitation during takeoff. The issue resolves after the vehicle cools down. Both my mechanic and independent research confirm this is the same safety defect described in that recall, but my VIN is not included.
Corrective Action:
I own a 2019 Chevy Equinox LT 1.5L and am experiencing the exact symptoms described in GM recall 18V576000. After 1–2 hours of driving, the rear brakes begin to drag, creating hesitation during takeoff. The issue resolves after the vehicle cools down. Both my mechanic and independent research confirm this is the same safety defect described in that recall, but my VIN is not included.
Additional Notes:
I own a 2019 Chevy Equinox LT 1.5L and am experiencing the exact symptoms described in GM recall 18V576000. After 1–2 hours of driving, the rear brakes begin to drag, creating hesitation during takeoff. The issue resolves after the vehicle cools down. Both my mechanic and independent research confirm this is the same safety defect described in that recall, but my VIN is not included.
Mfg Campaign: 11668135
Recall Date: Jun 20, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned it again just to see if the codes were still there. They weren't, but instead had 2 codes for brake control module in my engine and my transmission. My fan in the front has also been making slowing down and speeding up randomly.
Corrective Action:
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned it again just to see if the codes were still there. They weren't, but instead had 2 codes for brake control module in my engine and my transmission. My fan in the front has also been making slowing down and speeding up randomly.
Additional Notes:
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned it again just to see if the codes were still there. They weren't, but instead had 2 codes for brake control module in my engine and my transmission. My fan in the front has also been making slowing down and speeding up randomly.
Mfg Campaign: 11668263
Recall Date: Jun 20, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned it again just to see if the codes were still there. They weren't, but instead had 2 codes for brake control module in my engine and my transmission. My fan in the front has also been making slowing down and speeding up randomly.
Corrective Action:
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned it again just to see if the codes were still there. They weren't, but instead had 2 codes for brake control module in my engine and my transmission. My fan in the front has also been making slowing down and speeding up randomly.
Additional Notes:
I was driving one day and my radio shut off, screen black and no sound. Came back on like it rebooted. Worked fine. The next day it did the same thing but only the screen went out but for longer this time. I work at a collision center and used our scanner to see what the problem might have been. It was giving a bunch of codes for radio and onstar. The next day it was perfectly fine. So I scanned it again just to see if the codes were still there. They weren't, but instead had 2 codes for brake control module in my engine and my transmission. My fan in the front has also been making slowing down and speeding up randomly.
Mfg Campaign: 11668263
Recall Date: Jun 20, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving brake pedal went causing me to use emergency brake to stop. Took and got it diagnosed. The brake vacuum went out. The repair bill was $680 that have to pay tomorrow 6-19. I had someone in my car that I was transporting. This could end very card if I was an experienced CDL driver. My car 2019 Chevy Equinox only has 107,310 miles. I am so frustrated this is not on the recall list for the same problem other GM owners were having
Corrective Action:
I was driving brake pedal went causing me to use emergency brake to stop. Took and got it diagnosed. The brake vacuum went out. The repair bill was $680 that have to pay tomorrow 6-19. I had someone in my car that I was transporting. This could end very card if I was an experienced CDL driver. My car 2019 Chevy Equinox only has 107,310 miles. I am so frustrated this is not on the recall list for the same problem other GM owners were having
Additional Notes:
I was driving brake pedal went causing me to use emergency brake to stop. Took and got it diagnosed. The brake vacuum went out. The repair bill was $680 that have to pay tomorrow 6-19. I had someone in my car that I was transporting. This could end very card if I was an experienced CDL driver. My car 2019 Chevy Equinox only has 107,310 miles. I am so frustrated this is not on the recall list for the same problem other GM owners were having
Mfg Campaign: 11668012
Recall Date: Jun 19, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver side mirror changes position at start of vehicle for no reason. This makes for a very dangerous situation while driving as nitro has moved and is showing other than where it was set at.
Corrective Action:
Driver side mirror changes position at start of vehicle for no reason. This makes for a very dangerous situation while driving as nitro has moved and is showing other than where it was set at.
Additional Notes:
Driver side mirror changes position at start of vehicle for no reason. This makes for a very dangerous situation while driving as nitro has moved and is showing other than where it was set at.
Mfg Campaign: 11668021
Recall Date: Jun 19, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a leak somewhere inside the car. Every time it rains I have water under the cargo area, that I have to vacuum water out. ( where the spare tire is) I don't know where its coming in at. I don't feel like vehicles that cost as much as they do should have major problems like this and now because of this my moon roof no longer works. Thank you for your time
Corrective Action:
I have a leak somewhere inside the car. Every time it rains I have water under the cargo area, that I have to vacuum water out. ( where the spare tire is) I don't know where its coming in at. I don't feel like vehicles that cost as much as they do should have major problems like this and now because of this my moon roof no longer works. Thank you for your time
Additional Notes:
I have a leak somewhere inside the car. Every time it rains I have water under the cargo area, that I have to vacuum water out. ( where the spare tire is) I don't know where its coming in at. I don't feel like vehicles that cost as much as they do should have major problems like this and now because of this my moon roof no longer works. Thank you for your time
Mfg Campaign: 11665880
Recall Date: Jun 9, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Symptoms were poor gas mileage, highly rough idle (especially in DRIVE, while at a stop), lag in acceleration as well as delayed response to gas pedal depression, struggled take off from an incline while utilizing AC on high output. Diagnosed by a code reader with confirmation by a trusted mechanic that the transmission is malfunctioning. Mechanic indicates the need to seek a shop specializing in transmissions because this entails disassembly of drain pan and plug to find issue either with fluid seal or the start/stop assembly in relation to the transmission. Issues began approximately 6 months ago, as I have been trying to deduce the issue by process of elimination by way of services and mileage recommendation. All professional involved indicate that a Chevy at this mileage and age do not typically display concerns related to the transmission.
Corrective Action:
Symptoms were poor gas mileage, highly rough idle (especially in DRIVE, while at a stop), lag in acceleration as well as delayed response to gas pedal depression, struggled take off from an incline while utilizing AC on high output. Diagnosed by a code reader with confirmation by a trusted mechanic that the transmission is malfunctioning. Mechanic indicates the need to seek a shop specializing in transmissions because this entails disassembly of drain pan and plug to find issue either with fluid seal or the start/stop assembly in relation to the transmission. Issues began approximately 6 months ago, as I have been trying to deduce the issue by process of elimination by way of services and mileage recommendation. All professional involved indicate that a Chevy at this mileage and age do not typically display concerns related to the transmission.
Additional Notes:
Symptoms were poor gas mileage, highly rough idle (especially in DRIVE, while at a stop), lag in acceleration as well as delayed response to gas pedal depression, struggled take off from an incline while utilizing AC on high output. Diagnosed by a code reader with confirmation by a trusted mechanic that the transmission is malfunctioning. Mechanic indicates the need to seek a shop specializing in transmissions because this entails disassembly of drain pan and plug to find issue either with fluid seal or the start/stop assembly in relation to the transmission. Issues began approximately 6 months ago, as I have been trying to deduce the issue by process of elimination by way of services and mileage recommendation. All professional involved indicate that a Chevy at this mileage and age do not typically display concerns related to the transmission.
Mfg Campaign: 11663850
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while at a stop, the vehicle lost automotive power. In addition, the contact stated that the vehicle failed to respond while shifted into gear. Several unknown warning lights were intermittently illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and a transmission error code was retrieved; however, no other failure was identified. The contact stated that the vehicle was repaired, and an unknown part was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic for a second opinion; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken to a third independent mechanic, where it was it was diagnosed; however, the cause of the failure was not yet determined. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while at a stop, the vehicle lost automotive power. In addition, the contact stated that the vehicle failed to respond while shifted into gear. Several unknown warning lights were intermittently illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and a transmission error code was retrieved; however, no other failure was identified. The contact stated that the vehicle was repaired, and an unknown part was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic for a second opinion; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken to a third independent mechanic, where it was it was diagnosed; however, the cause of the failure was not yet determined. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while at a stop, the vehicle lost automotive power. In addition, the contact stated that the vehicle failed to respond while shifted into gear. Several unknown warning lights were intermittently illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and a transmission error code was retrieved; however, no other failure was identified. The contact stated that the vehicle was repaired, and an unknown part was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic for a second opinion; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken to a third independent mechanic, where it was it was diagnosed; however, the cause of the failure was not yet determined. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Mfg Campaign: 11662032
Recall Date: May 20, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact called on behalf of the owner of a 2019 Chevrolet Equinox. The contact stated that there was coolant leaking from the engine compartment. The vehicle was driven to the contact and to a local mechanic who diagnosed that the coolant expansion tank recovery hose had failed causing engine coolant to leak from the hose onto the PCM. The contact stated that the hose needed to be replaced. The vehicle was not repaired. The contact was concerned that due to the location on the hose the failure would reoccur once the hose was replaced. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 49,549.
Corrective Action:
The contact called on behalf of the owner of a 2019 Chevrolet Equinox. The contact stated that there was coolant leaking from the engine compartment. The vehicle was driven to the contact and to a local mechanic who diagnosed that the coolant expansion tank recovery hose had failed causing engine coolant to leak from the hose onto the PCM. The contact stated that the hose needed to be replaced. The vehicle was not repaired. The contact was concerned that due to the location on the hose the failure would reoccur once the hose was replaced. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 49,549.
Additional Notes:
The contact called on behalf of the owner of a 2019 Chevrolet Equinox. The contact stated that there was coolant leaking from the engine compartment. The vehicle was driven to the contact and to a local mechanic who diagnosed that the coolant expansion tank recovery hose had failed causing engine coolant to leak from the hose onto the PCM. The contact stated that the hose needed to be replaced. The vehicle was not repaired. The contact was concerned that due to the location on the hose the failure would reoccur once the hose was replaced. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 49,549.
Mfg Campaign: 11659991
Recall Date: May 9, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving and all of a sudden my brake assist light and engine light come on and then when I tried to brake, the brake pedal was very hard to push and it was very hard to stop.
Corrective Action:
I was driving and all of a sudden my brake assist light and engine light come on and then when I tried to brake, the brake pedal was very hard to push and it was very hard to stop.
Additional Notes:
I was driving and all of a sudden my brake assist light and engine light come on and then when I tried to brake, the brake pedal was very hard to push and it was very hard to stop.
Mfg Campaign: 11659449
Recall Date: May 7, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
To Whom It May Concern, I'm writing to formally report a critical failure of the Auto Start-Stop system in my 2019 Chevy Equinox that occurred today, resulting in a hazardous situation during rush hour traffic. While stopped in the northbound left turn lane of Route 202 at the intersection with Baltimore Pike, the vehicle’s Auto Start-Stop feature engaged as expected. However, upon releasing the brake to proceed, the engine failed to restart, and the vehicle remained completely inoperative — engine off, no power, and unresponsive to ignition attempts. This failure caused the vehicle to become stranded in a live intersection during heavy traffic, posing a serious safety risk not only to myself but also to other motorists. A Pennsylvania State Police officer arrived on the scene and assisted by pushing the vehicle across three active lanes of traffic while in neutral, performing a battery jump with a brand new battery of five months, and escorting me home to ensure I was safe. This situation was both dangerous and unacceptable, especially considering that the failure stemmed from a system designed for emissions/fuel efficiency, not safety. The Auto Start-Stop feature in this vehicle clearly introduces critical failure points without adequate redundancy or reliability, particularly in real-world driving conditions. Additionally, I contacted my local Chevrolet dealership and spoke directly with a technician in the service department. He confirmed that they have had multiple customers reporting similar failures with the Auto Start-Stop system. According to him, this is not an isolated incident, and in several cases, it has placed drivers in equal danger. I am formally requesting: An investigation into this incident, Information on any existing Technical Service Bulletins (TSBs) or recalls related to this failure, A full inspection of the vehicle at GM’s expense, And a report on what steps GM is taking to prevent similar failures from putting other drivers in harm’s way.
Corrective Action:
To Whom It May Concern, I'm writing to formally report a critical failure of the Auto Start-Stop system in my 2019 Chevy Equinox that occurred today, resulting in a hazardous situation during rush hour traffic. While stopped in the northbound left turn lane of Route 202 at the intersection with Baltimore Pike, the vehicle’s Auto Start-Stop feature engaged as expected. However, upon releasing the brake to proceed, the engine failed to restart, and the vehicle remained completely inoperative — engine off, no power, and unresponsive to ignition attempts. This failure caused the vehicle to become stranded in a live intersection during heavy traffic, posing a serious safety risk not only to myself but also to other motorists. A Pennsylvania State Police officer arrived on the scene and assisted by pushing the vehicle across three active lanes of traffic while in neutral, performing a battery jump with a brand new battery of five months, and escorting me home to ensure I was safe. This situation was both dangerous and unacceptable, especially considering that the failure stemmed from a system designed for emissions/fuel efficiency, not safety. The Auto Start-Stop feature in this vehicle clearly introduces critical failure points without adequate redundancy or reliability, particularly in real-world driving conditions. Additionally, I contacted my local Chevrolet dealership and spoke directly with a technician in the service department. He confirmed that they have had multiple customers reporting similar failures with the Auto Start-Stop system. According to him, this is not an isolated incident, and in several cases, it has placed drivers in equal danger. I am formally requesting: An investigation into this incident, Information on any existing Technical Service Bulletins (TSBs) or recalls related to this failure, A full inspection of the vehicle at GM’s expense, And a report on what steps GM is taking to prevent similar failures from putting other drivers in harm’s way.
Additional Notes:
To Whom It May Concern, I'm writing to formally report a critical failure of the Auto Start-Stop system in my 2019 Chevy Equinox that occurred today, resulting in a hazardous situation during rush hour traffic. While stopped in the northbound left turn lane of Route 202 at the intersection with Baltimore Pike, the vehicle’s Auto Start-Stop feature engaged as expected. However, upon releasing the brake to proceed, the engine failed to restart, and the vehicle remained completely inoperative — engine off, no power, and unresponsive to ignition attempts. This failure caused the vehicle to become stranded in a live intersection during heavy traffic, posing a serious safety risk not only to myself but also to other motorists. A Pennsylvania State Police officer arrived on the scene and assisted by pushing the vehicle across three active lanes of traffic while in neutral, performing a battery jump with a brand new battery of five months, and escorting me home to ensure I was safe. This situation was both dangerous and unacceptable, especially considering that the failure stemmed from a system designed for emissions/fuel efficiency, not safety. The Auto Start-Stop feature in this vehicle clearly introduces critical failure points without adequate redundancy or reliability, particularly in real-world driving conditions. Additionally, I contacted my local Chevrolet dealership and spoke directly with a technician in the service department. He confirmed that they have had multiple customers reporting similar failures with the Auto Start-Stop system. According to him, this is not an isolated incident, and in several cases, it has placed drivers in equal danger. I am formally requesting: An investigation into this incident, Information on any existing Technical Service Bulletins (TSBs) or recalls related to this failure, A full inspection of the vehicle at GM’s expense, And a report on what steps GM is taking to prevent similar failures from putting other drivers in harm’s way.
Mfg Campaign: 11656633
Recall Date: Apr 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
To Whom It May Concern, I'm writing to formally report a critical failure of the Auto Start-Stop system in my 2019 Chevy Equinox that occurred today, resulting in a hazardous situation during rush hour traffic. While stopped in the northbound left turn lane of Route 202 at the intersection with Baltimore Pike, the vehicle’s Auto Start-Stop feature engaged as expected. However, upon releasing the brake to proceed, the engine failed to restart, and the vehicle remained completely inoperative — engine off, no power, and unresponsive to ignition attempts. This failure caused the vehicle to become stranded in a live intersection during heavy traffic, posing a serious safety risk not only to myself but also to other motorists. A Pennsylvania State Police officer arrived on the scene and assisted by pushing the vehicle across three active lanes of traffic while in neutral, performing a battery jump with a brand new battery of five months, and escorting me home to ensure I was safe. This situation was both dangerous and unacceptable, especially considering that the failure stemmed from a system designed for emissions/fuel efficiency, not safety. The Auto Start-Stop feature in this vehicle clearly introduces critical failure points without adequate redundancy or reliability, particularly in real-world driving conditions. Additionally, I contacted my local Chevrolet dealership and spoke directly with a technician in the service department. He confirmed that they have had multiple customers reporting similar failures with the Auto Start-Stop system. According to him, this is not an isolated incident, and in several cases, it has placed drivers in equal danger. I am formally requesting: An investigation into this incident, Information on any existing Technical Service Bulletins (TSBs) or recalls related to this failure, A full inspection of the vehicle at GM’s expense, And a report on what steps GM is taking to prevent similar failures from putting other drivers in harm’s way.
Corrective Action:
To Whom It May Concern, I'm writing to formally report a critical failure of the Auto Start-Stop system in my 2019 Chevy Equinox that occurred today, resulting in a hazardous situation during rush hour traffic. While stopped in the northbound left turn lane of Route 202 at the intersection with Baltimore Pike, the vehicle’s Auto Start-Stop feature engaged as expected. However, upon releasing the brake to proceed, the engine failed to restart, and the vehicle remained completely inoperative — engine off, no power, and unresponsive to ignition attempts. This failure caused the vehicle to become stranded in a live intersection during heavy traffic, posing a serious safety risk not only to myself but also to other motorists. A Pennsylvania State Police officer arrived on the scene and assisted by pushing the vehicle across three active lanes of traffic while in neutral, performing a battery jump with a brand new battery of five months, and escorting me home to ensure I was safe. This situation was both dangerous and unacceptable, especially considering that the failure stemmed from a system designed for emissions/fuel efficiency, not safety. The Auto Start-Stop feature in this vehicle clearly introduces critical failure points without adequate redundancy or reliability, particularly in real-world driving conditions. Additionally, I contacted my local Chevrolet dealership and spoke directly with a technician in the service department. He confirmed that they have had multiple customers reporting similar failures with the Auto Start-Stop system. According to him, this is not an isolated incident, and in several cases, it has placed drivers in equal danger. I am formally requesting: An investigation into this incident, Information on any existing Technical Service Bulletins (TSBs) or recalls related to this failure, A full inspection of the vehicle at GM’s expense, And a report on what steps GM is taking to prevent similar failures from putting other drivers in harm’s way.
Additional Notes:
To Whom It May Concern, I'm writing to formally report a critical failure of the Auto Start-Stop system in my 2019 Chevy Equinox that occurred today, resulting in a hazardous situation during rush hour traffic. While stopped in the northbound left turn lane of Route 202 at the intersection with Baltimore Pike, the vehicle’s Auto Start-Stop feature engaged as expected. However, upon releasing the brake to proceed, the engine failed to restart, and the vehicle remained completely inoperative — engine off, no power, and unresponsive to ignition attempts. This failure caused the vehicle to become stranded in a live intersection during heavy traffic, posing a serious safety risk not only to myself but also to other motorists. A Pennsylvania State Police officer arrived on the scene and assisted by pushing the vehicle across three active lanes of traffic while in neutral, performing a battery jump with a brand new battery of five months, and escorting me home to ensure I was safe. This situation was both dangerous and unacceptable, especially considering that the failure stemmed from a system designed for emissions/fuel efficiency, not safety. The Auto Start-Stop feature in this vehicle clearly introduces critical failure points without adequate redundancy or reliability, particularly in real-world driving conditions. Additionally, I contacted my local Chevrolet dealership and spoke directly with a technician in the service department. He confirmed that they have had multiple customers reporting similar failures with the Auto Start-Stop system. According to him, this is not an isolated incident, and in several cases, it has placed drivers in equal danger. I am formally requesting: An investigation into this incident, Information on any existing Technical Service Bulletins (TSBs) or recalls related to this failure, A full inspection of the vehicle at GM’s expense, And a report on what steps GM is taking to prevent similar failures from putting other drivers in harm’s way.
Mfg Campaign: 11656633
Recall Date: Apr 24, 2025
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