Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192271870
Recall Date: Sep 19, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain Chevrolet Equinox and GMC Terrain vehicles. The rear-right seat may have insufficient welds on the head-restraint bracket.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192209550
Recall Date: Mar 7, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
353 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The same issue has occurred on my vehicle but the dealership is stating my vehicle is not covered even thought it states it has all the issues stated in this bulletin. N192271200 Charge Air Cooler Disconnect at Throttle Body. The car blows off the hose at the throttle body even after I replace the retainer clip myself. I am now having the dealership repair the hose and clip as it needs both they said. It obviously is a flaw in more vehicles than what they have disclosed. Very unfortunate they do not cover this for all owners in the same year as this series of vehicles.
Corrective Action:
The same issue has occurred on my vehicle but the dealership is stating my vehicle is not covered even thought it states it has all the issues stated in this bulletin. N192271200 Charge Air Cooler Disconnect at Throttle Body. The car blows off the hose at the throttle body even after I replace the retainer clip myself. I am now having the dealership repair the hose and clip as it needs both they said. It obviously is a flaw in more vehicles than what they have disclosed. Very unfortunate they do not cover this for all owners in the same year as this series of vehicles.
Additional Notes:
The same issue has occurred on my vehicle but the dealership is stating my vehicle is not covered even thought it states it has all the issues stated in this bulletin. N192271200 Charge Air Cooler Disconnect at Throttle Body. The car blows off the hose at the throttle body even after I replace the retainer clip myself. I am now having the dealership repair the hose and clip as it needs both they said. It obviously is a flaw in more vehicles than what they have disclosed. Very unfortunate they do not cover this for all owners in the same year as this series of vehicles.
Mfg Campaign: 11613436
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the car cuts completely off while driving. Everything blacks out. No lights will come on, not even the emergency lights. It starts back up in about 15 to 20 minutes, lights come back on. And it starts back up. This has happened at least 3 times, almost causing me to get hit because when it shuts off it want roll or do anything else
Corrective Action:
While driving the car cuts completely off while driving. Everything blacks out. No lights will come on, not even the emergency lights. It starts back up in about 15 to 20 minutes, lights come back on. And it starts back up. This has happened at least 3 times, almost causing me to get hit because when it shuts off it want roll or do anything else
Additional Notes:
While driving the car cuts completely off while driving. Everything blacks out. No lights will come on, not even the emergency lights. It starts back up in about 15 to 20 minutes, lights come back on. And it starts back up. This has happened at least 3 times, almost causing me to get hit because when it shuts off it want roll or do anything else
Mfg Campaign: 11610313
Recall Date: Aug 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Potential Consequences:
Brakes locked up after turning off of an exit leading to an intersection and incident that could have killed myself and those around me. AAA towed my car to their garage and said it fits a safety recall according to the year make and model and I needed to take it to Chevy because the Brake Vacuum Pump has disintegrated despite my brakes, rotors, brake pads, fluids, etc all in brand new and phenomenal shape as well as a well maintenance’d vehicle which is proof this is a manufacturer issue, not my doing, nor is it “wear and tear”. The vehicle also smelled like fire which is another reason management at AAA and other local garages feel this is a safety issue beyond what they feel comfortable with. Chevy said that although they fixed many of my make and model for this same very DANGEROUS issue, nothing can be done because it doesn’t fit the vin. AAA advised me to reach out again explaining this is a danger on the road and needs fixed properly. Other garages will not feel comfortable fixing this issue knowing this recall by GM lists public litigation’s totaling millions of dollars worth of lawsuits for the SAME EXACT problem. I would appreciate urgent assistance on getting this extremely dangerous recall taken care of.
Corrective Action:
Brakes locked up after turning off of an exit leading to an intersection and incident that could have killed myself and those around me. AAA towed my car to their garage and said it fits a safety recall according to the year make and model and I needed to take it to Chevy because the Brake Vacuum Pump has disintegrated despite my brakes, rotors, brake pads, fluids, etc all in brand new and phenomenal shape as well as a well maintenance’d vehicle which is proof this is a manufacturer issue, not my doing, nor is it “wear and tear”. The vehicle also smelled like fire which is another reason management at AAA and other local garages feel this is a safety issue beyond what they feel comfortable with. Chevy said that although they fixed many of my make and model for this same very DANGEROUS issue, nothing can be done because it doesn’t fit the vin. AAA advised me to reach out again explaining this is a danger on the road and needs fixed properly. Other garages will not feel comfortable fixing this issue knowing this recall by GM lists public litigation’s totaling millions of dollars worth of lawsuits for the SAME EXACT problem. I would appreciate urgent assistance on getting this extremely dangerous recall taken care of.
Additional Notes:
Brakes locked up after turning off of an exit leading to an intersection and incident that could have killed myself and those around me. AAA towed my car to their garage and said it fits a safety recall according to the year make and model and I needed to take it to Chevy because the Brake Vacuum Pump has disintegrated despite my brakes, rotors, brake pads, fluids, etc all in brand new and phenomenal shape as well as a well maintenance’d vehicle which is proof this is a manufacturer issue, not my doing, nor is it “wear and tear”. The vehicle also smelled like fire which is another reason management at AAA and other local garages feel this is a safety issue beyond what they feel comfortable with. Chevy said that although they fixed many of my make and model for this same very DANGEROUS issue, nothing can be done because it doesn’t fit the vin. AAA advised me to reach out again explaining this is a danger on the road and needs fixed properly. Other garages will not feel comfortable fixing this issue knowing this recall by GM lists public litigation’s totaling millions of dollars worth of lawsuits for the SAME EXACT problem. I would appreciate urgent assistance on getting this extremely dangerous recall taken care of.
Mfg Campaign: 11606684
Recall Date: Aug 6, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Engine light came on. Said (reduced engine pressure). Started jerking then breaks went out.
Corrective Action:
Engine light came on. Said (reduced engine pressure). Started jerking then breaks went out.
Additional Notes:
Engine light came on. Said (reduced engine pressure). Started jerking then breaks went out.
Mfg Campaign: 11606366
Recall Date: Aug 4, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was traveling at expressway speeds (70 mph) when traffic in front of me hit the brakes quickly to avoid an object in the road. At this time, I hit my brakes relatively hard and fast in what I would describe as a panic brake. I avoided incident here. About a mile further up the road, traffic in front of me hit the brakes once again. At this time, I also hit my brakes, but I could not. My brake pedal was hard as a rock, and it would push down only about 2 or 3 inches with little to no effect. I was afraid I might break the pedal arm. I was able to maintain my lane until about 40 mph at which time I was forced to hit the shoulder to avoid colliding with the cars in front of me which were now stopped. I pressed the brake pedal hard and coasted along the shoulder of the expressway for about 40 or 50 yards, rolling past the stopped traffic. A few minutes after my car came to a complete stop, the information panel on my dashboard read "service brake assist". My car was towed to a GM dealership local to where I came to a stop. The documentation from the dealership, as well as what I was verbally told, indicates that there was an internal failure of the vacuum pump. According to the service manager, there was nothing I could have done to prevent this. Obviously, I was extremely lucky. If this would have happened in two-lane city traffic, or approaching a stop light I would have been forced to veer into oncoming traffic or simply barrel into those in front of me. I know this, because for the last month, as I'm driving, I constantly analyze what would happen if my brakes were to go out like that at various points along my drive. Often times, my only option would be to brace for a major accident or land my car in the front yard of a business. This catastrophic failure could have easily killed me, and/or other drivers on the road. Other people will not be so lucky, and I know this. For that reason, it's time for NHTSA to finally take action on this matter.
Corrective Action:
I was traveling at expressway speeds (70 mph) when traffic in front of me hit the brakes quickly to avoid an object in the road. At this time, I hit my brakes relatively hard and fast in what I would describe as a panic brake. I avoided incident here. About a mile further up the road, traffic in front of me hit the brakes once again. At this time, I also hit my brakes, but I could not. My brake pedal was hard as a rock, and it would push down only about 2 or 3 inches with little to no effect. I was afraid I might break the pedal arm. I was able to maintain my lane until about 40 mph at which time I was forced to hit the shoulder to avoid colliding with the cars in front of me which were now stopped. I pressed the brake pedal hard and coasted along the shoulder of the expressway for about 40 or 50 yards, rolling past the stopped traffic. A few minutes after my car came to a complete stop, the information panel on my dashboard read "service brake assist". My car was towed to a GM dealership local to where I came to a stop. The documentation from the dealership, as well as what I was verbally told, indicates that there was an internal failure of the vacuum pump. According to the service manager, there was nothing I could have done to prevent this. Obviously, I was extremely lucky. If this would have happened in two-lane city traffic, or approaching a stop light I would have been forced to veer into oncoming traffic or simply barrel into those in front of me. I know this, because for the last month, as I'm driving, I constantly analyze what would happen if my brakes were to go out like that at various points along my drive. Often times, my only option would be to brace for a major accident or land my car in the front yard of a business. This catastrophic failure could have easily killed me, and/or other drivers on the road. Other people will not be so lucky, and I know this. For that reason, it's time for NHTSA to finally take action on this matter.
Additional Notes:
I was traveling at expressway speeds (70 mph) when traffic in front of me hit the brakes quickly to avoid an object in the road. At this time, I hit my brakes relatively hard and fast in what I would describe as a panic brake. I avoided incident here. About a mile further up the road, traffic in front of me hit the brakes once again. At this time, I also hit my brakes, but I could not. My brake pedal was hard as a rock, and it would push down only about 2 or 3 inches with little to no effect. I was afraid I might break the pedal arm. I was able to maintain my lane until about 40 mph at which time I was forced to hit the shoulder to avoid colliding with the cars in front of me which were now stopped. I pressed the brake pedal hard and coasted along the shoulder of the expressway for about 40 or 50 yards, rolling past the stopped traffic. A few minutes after my car came to a complete stop, the information panel on my dashboard read "service brake assist". My car was towed to a GM dealership local to where I came to a stop. The documentation from the dealership, as well as what I was verbally told, indicates that there was an internal failure of the vacuum pump. According to the service manager, there was nothing I could have done to prevent this. Obviously, I was extremely lucky. If this would have happened in two-lane city traffic, or approaching a stop light I would have been forced to veer into oncoming traffic or simply barrel into those in front of me. I know this, because for the last month, as I'm driving, I constantly analyze what would happen if my brakes were to go out like that at various points along my drive. Often times, my only option would be to brace for a major accident or land my car in the front yard of a business. This catastrophic failure could have easily killed me, and/or other drivers on the road. Other people will not be so lucky, and I know this. For that reason, it's time for NHTSA to finally take action on this matter.
Mfg Campaign: 11604348
Recall Date: Jul 24, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving on the highway in traffic when the brake pedal became hard as a rock I was unable to stop causing a major safety concern for myself and baby. Turns out the vacuum pump was faulty causing my brakes to fail.
Corrective Action:
I was driving on the highway in traffic when the brake pedal became hard as a rock I was unable to stop causing a major safety concern for myself and baby. Turns out the vacuum pump was faulty causing my brakes to fail.
Additional Notes:
I was driving on the highway in traffic when the brake pedal became hard as a rock I was unable to stop causing a major safety concern for myself and baby. Turns out the vacuum pump was faulty causing my brakes to fail.
Mfg Campaign: 11604145
Recall Date: Jul 23, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The power liftgate (trunk) opens and then immediately closes, and tries to open again. I was in the back trying to get something out and the trunk started closing on me without me having pressed any buttons!! I tried to attach a video but it won’t let me.
Corrective Action:
The power liftgate (trunk) opens and then immediately closes, and tries to open again. I was in the back trying to get something out and the trunk started closing on me without me having pressed any buttons!! I tried to attach a video but it won’t let me.
Additional Notes:
The power liftgate (trunk) opens and then immediately closes, and tries to open again. I was in the back trying to get something out and the trunk started closing on me without me having pressed any buttons!! I tried to attach a video but it won’t let me.
Mfg Campaign: 11600779
Recall Date: Jul 10, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2019 Chevrolet Equinox. The contact stated that while the daughter was driving approximately 55 MPH, the vehicle collided with a second vehicle and flipped over one and a half times. During the crash, the vehicle sustained front-end damage, and the bumper was partially separated from the vehicle but the front driver's air bag did not deploy. The driver sustained a head injury and was treated at the hospital. The occupant of the second vehicle sustained a shoulder injury but no further information was available. A police report was taken at the scene. The vehicle was destroyed and later towed away. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 75,000.
Corrective Action:
The contact owned a 2019 Chevrolet Equinox. The contact stated that while the daughter was driving approximately 55 MPH, the vehicle collided with a second vehicle and flipped over one and a half times. During the crash, the vehicle sustained front-end damage, and the bumper was partially separated from the vehicle but the front driver's air bag did not deploy. The driver sustained a head injury and was treated at the hospital. The occupant of the second vehicle sustained a shoulder injury but no further information was available. A police report was taken at the scene. The vehicle was destroyed and later towed away. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 75,000.
Additional Notes:
The contact owned a 2019 Chevrolet Equinox. The contact stated that while the daughter was driving approximately 55 MPH, the vehicle collided with a second vehicle and flipped over one and a half times. During the crash, the vehicle sustained front-end damage, and the bumper was partially separated from the vehicle but the front driver's air bag did not deploy. The driver sustained a head injury and was treated at the hospital. The occupant of the second vehicle sustained a shoulder injury but no further information was available. A police report was taken at the scene. The vehicle was destroyed and later towed away. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 75,000.
Mfg Campaign: 11600062
Recall Date: Jul 8, 2024
General Motors, Llc
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
When driving and attempting to apply pressure to my brakes, there is no digital response for my wheels stopping/catching. My brakes are not giving a complete response when applying pressure. Also, the tire service monitoring system is not working properly. It only shows dashes. My tire information is as follows: Michelin Premier [XXX] TPCSPEC1467MS MAX LOAD 850 kg (1874 LBS) MAX PRESS300 kPa (44 PSI) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When driving and attempting to apply pressure to my brakes, there is no digital response for my wheels stopping/catching. My brakes are not giving a complete response when applying pressure. Also, the tire service monitoring system is not working properly. It only shows dashes. My tire information is as follows: Michelin Premier [XXX] TPCSPEC1467MS MAX LOAD 850 kg (1874 LBS) MAX PRESS300 kPa (44 PSI) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When driving and attempting to apply pressure to my brakes, there is no digital response for my wheels stopping/catching. My brakes are not giving a complete response when applying pressure. Also, the tire service monitoring system is not working properly. It only shows dashes. My tire information is as follows: Michelin Premier [XXX] TPCSPEC1467MS MAX LOAD 850 kg (1874 LBS) MAX PRESS300 kPa (44 PSI) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11597882
Recall Date: Jul 1, 2024
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was able to be restarted. The contact stated the fuel system warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a fuel system failure. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 138,000. The VIN was not available.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was able to be restarted. The contact stated the fuel system warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a fuel system failure. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 138,000. The VIN was not available.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was able to be restarted. The contact stated the fuel system warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a fuel system failure. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 138,000. The VIN was not available.
Mfg Campaign: 11595699
Recall Date: Jun 21, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vacuum pump exploded and ended up breaking the cam shaft. Brakes wouldn't work for a minute completely seizing up in rush hour traffic. It did eventually stop. Got it to the auto shop close by and they inspected the vehicle. They stated this shouldn't have happened. Also, in their experience they have never seen someone able to drive their car with this issue. It typically locks up the engine by sending broken pieces inside and blows it. They said I was very lucky it didn't cause an accident, catch fire due to the oil, or explode the engine from the broken pieces. The techs stated they have seen this a lot in the Chevy Malibus and some in the equinox's but that they run on the same engine so that would make sense. There was no warning prior to this happening. The vehicle was inspected by the auto shop techs and report sent to me with photos of all damages.
Corrective Action:
Vacuum pump exploded and ended up breaking the cam shaft. Brakes wouldn't work for a minute completely seizing up in rush hour traffic. It did eventually stop. Got it to the auto shop close by and they inspected the vehicle. They stated this shouldn't have happened. Also, in their experience they have never seen someone able to drive their car with this issue. It typically locks up the engine by sending broken pieces inside and blows it. They said I was very lucky it didn't cause an accident, catch fire due to the oil, or explode the engine from the broken pieces. The techs stated they have seen this a lot in the Chevy Malibus and some in the equinox's but that they run on the same engine so that would make sense. There was no warning prior to this happening. The vehicle was inspected by the auto shop techs and report sent to me with photos of all damages.
Additional Notes:
Vacuum pump exploded and ended up breaking the cam shaft. Brakes wouldn't work for a minute completely seizing up in rush hour traffic. It did eventually stop. Got it to the auto shop close by and they inspected the vehicle. They stated this shouldn't have happened. Also, in their experience they have never seen someone able to drive their car with this issue. It typically locks up the engine by sending broken pieces inside and blows it. They said I was very lucky it didn't cause an accident, catch fire due to the oil, or explode the engine from the broken pieces. The techs stated they have seen this a lot in the Chevy Malibus and some in the equinox's but that they run on the same engine so that would make sense. There was no warning prior to this happening. The vehicle was inspected by the auto shop techs and report sent to me with photos of all damages.
Mfg Campaign: 11594110
Recall Date: Jun 13, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle is having "shift to park" issue. The vehicle is in park and will not turn off or start. This is a commonly known issue on other Chevy and GM vehicles, but GM has not acknowledged the problem or will not fix unless paid out of pocket.
Corrective Action:
Vehicle is having "shift to park" issue. The vehicle is in park and will not turn off or start. This is a commonly known issue on other Chevy and GM vehicles, but GM has not acknowledged the problem or will not fix unless paid out of pocket.
Additional Notes:
Vehicle is having "shift to park" issue. The vehicle is in park and will not turn off or start. This is a commonly known issue on other Chevy and GM vehicles, but GM has not acknowledged the problem or will not fix unless paid out of pocket.
Mfg Campaign: 11592172
Recall Date: Jun 3, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have 2019 chevy equinox I purchase the car last year with 61 miles. On March 12, 2024 I was 5 minutes away from home after driving an hour from work, try to stop at the stop sign the car didn't stop I tried several time to stop finally put it in neutral for the car to slow down to be able to pull over to stop thank God I wasn't hurt. After taking it to the dealership to get look at now the telling me my camshaft broke to pieces which will cost with the vacuum booster $24000 with only 70 miles.
Corrective Action:
I have 2019 chevy equinox I purchase the car last year with 61 miles. On March 12, 2024 I was 5 minutes away from home after driving an hour from work, try to stop at the stop sign the car didn't stop I tried several time to stop finally put it in neutral for the car to slow down to be able to pull over to stop thank God I wasn't hurt. After taking it to the dealership to get look at now the telling me my camshaft broke to pieces which will cost with the vacuum booster $24000 with only 70 miles.
Additional Notes:
I have 2019 chevy equinox I purchase the car last year with 61 miles. On March 12, 2024 I was 5 minutes away from home after driving an hour from work, try to stop at the stop sign the car didn't stop I tried several time to stop finally put it in neutral for the car to slow down to be able to pull over to stop thank God I wasn't hurt. After taking it to the dealership to get look at now the telling me my camshaft broke to pieces which will cost with the vacuum booster $24000 with only 70 miles.
Mfg Campaign: 11591875
Recall Date: Jun 1, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the "Service Brake Assist" message briefly flashed on the instrument panel. The vehicle then independently downshifted and decelerated to 30 MPH, with the brake pedal depressed to the floorboard. The contact was unable to stop the vehicle but was able to coast the vehicle to an independent mechanic. The contact was able to turn off the vehicle after the failure; however, the mechanic was unable to diagnose the vehicle. The vehicle was then towed to a dealer where a mechanic informed the contact that the vacuum pump had failed and sent debris through the camshaft. The contact was informed that the vacuum pump, timing chain, cam shaft, and pistons all needed to be replaced. The manufacturer was notified of the failure and the contact was given a reference number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the "Service Brake Assist" message briefly flashed on the instrument panel. The vehicle then independently downshifted and decelerated to 30 MPH, with the brake pedal depressed to the floorboard. The contact was unable to stop the vehicle but was able to coast the vehicle to an independent mechanic. The contact was able to turn off the vehicle after the failure; however, the mechanic was unable to diagnose the vehicle. The vehicle was then towed to a dealer where a mechanic informed the contact that the vacuum pump had failed and sent debris through the camshaft. The contact was informed that the vacuum pump, timing chain, cam shaft, and pistons all needed to be replaced. The manufacturer was notified of the failure and the contact was given a reference number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the "Service Brake Assist" message briefly flashed on the instrument panel. The vehicle then independently downshifted and decelerated to 30 MPH, with the brake pedal depressed to the floorboard. The contact was unable to stop the vehicle but was able to coast the vehicle to an independent mechanic. The contact was able to turn off the vehicle after the failure; however, the mechanic was unable to diagnose the vehicle. The vehicle was then towed to a dealer where a mechanic informed the contact that the vacuum pump had failed and sent debris through the camshaft. The contact was informed that the vacuum pump, timing chain, cam shaft, and pistons all needed to be replaced. The manufacturer was notified of the failure and the contact was given a reference number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.
Mfg Campaign: 11590609
Recall Date: May 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the "Service Brake Assist" message briefly flashed on the instrument panel. The vehicle then independently downshifted and decelerated to 30 MPH, with the brake pedal depressed to the floorboard. The contact was unable to stop the vehicle but was able to coast the vehicle to an independent mechanic. The contact was able to turn off the vehicle after the failure; however, the mechanic was unable to diagnose the vehicle. The vehicle was then towed to a dealer where a mechanic informed the contact that the vacuum pump had failed and sent debris through the camshaft. The contact was informed that the vacuum pump, timing chain, cam shaft, and pistons all needed to be replaced. The manufacturer was notified of the failure and the contact was given a reference number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the "Service Brake Assist" message briefly flashed on the instrument panel. The vehicle then independently downshifted and decelerated to 30 MPH, with the brake pedal depressed to the floorboard. The contact was unable to stop the vehicle but was able to coast the vehicle to an independent mechanic. The contact was able to turn off the vehicle after the failure; however, the mechanic was unable to diagnose the vehicle. The vehicle was then towed to a dealer where a mechanic informed the contact that the vacuum pump had failed and sent debris through the camshaft. The contact was informed that the vacuum pump, timing chain, cam shaft, and pistons all needed to be replaced. The manufacturer was notified of the failure and the contact was given a reference number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the "Service Brake Assist" message briefly flashed on the instrument panel. The vehicle then independently downshifted and decelerated to 30 MPH, with the brake pedal depressed to the floorboard. The contact was unable to stop the vehicle but was able to coast the vehicle to an independent mechanic. The contact was able to turn off the vehicle after the failure; however, the mechanic was unable to diagnose the vehicle. The vehicle was then towed to a dealer where a mechanic informed the contact that the vacuum pump had failed and sent debris through the camshaft. The contact was informed that the vacuum pump, timing chain, cam shaft, and pistons all needed to be replaced. The manufacturer was notified of the failure and the contact was given a reference number. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 100,000.
Mfg Campaign: 11590609
Recall Date: May 24, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Our 2019 Chevrolet Equinox had a sudden Brake Vacuum Pump failure causing loss of braking power by about 80%. The only reason we did not have an accident is it was early morning and there was no traffic when we exited the highway. I was not happy to realize that GM has no recall on this. They apparently knew this was a problem and in more recent years have changed the design. The other flaw is this pump is attached to the wall of the engine and shrapnel can fall into the engine compartment and that debris could lead to total engine failure if it travels to the combustion area. This is not only dangerous but financially ruining.
Corrective Action:
Our 2019 Chevrolet Equinox had a sudden Brake Vacuum Pump failure causing loss of braking power by about 80%. The only reason we did not have an accident is it was early morning and there was no traffic when we exited the highway. I was not happy to realize that GM has no recall on this. They apparently knew this was a problem and in more recent years have changed the design. The other flaw is this pump is attached to the wall of the engine and shrapnel can fall into the engine compartment and that debris could lead to total engine failure if it travels to the combustion area. This is not only dangerous but financially ruining.
Additional Notes:
Our 2019 Chevrolet Equinox had a sudden Brake Vacuum Pump failure causing loss of braking power by about 80%. The only reason we did not have an accident is it was early morning and there was no traffic when we exited the highway. I was not happy to realize that GM has no recall on this. They apparently knew this was a problem and in more recent years have changed the design. The other flaw is this pump is attached to the wall of the engine and shrapnel can fall into the engine compartment and that debris could lead to total engine failure if it travels to the combustion area. This is not only dangerous but financially ruining.
Mfg Campaign: 11589633
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11585393
Recall Date: Apr 26, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Mfg Campaign: 11584927
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Corrective Action:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Additional Notes:
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Mfg Campaign: 11584927
Recall Date: Apr 24, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
At steady highway speeds, after driving an extended period on straight sections of highway, the steering sticks; requires a tug to get the wheel to turn left or right. My car is NOT equipped with Lane Keeping Assistance. I usually first feel this nearly an hour into a trip to our daughter's house, 2 1/2 hrs. away. I took the car into the dealer at 21.6K miles and in eighteen miles they "could not duplicate" and said there were no TSB's or computer updates for the problem. Now at 73K miles, this problem persists. I have seen a couple of others post this exact issue about their 2018-and-newer Equinoxes, on Equinox forums/sites, also with no satisfaction from their dealers. This could be especially dangerous on wet/slick roads. Of course a dealer won't be able to reproduce it as they won't drive a car multiples miles on a straight road without turning the wheel, and then attempting to turn it.
Corrective Action:
At steady highway speeds, after driving an extended period on straight sections of highway, the steering sticks; requires a tug to get the wheel to turn left or right. My car is NOT equipped with Lane Keeping Assistance. I usually first feel this nearly an hour into a trip to our daughter's house, 2 1/2 hrs. away. I took the car into the dealer at 21.6K miles and in eighteen miles they "could not duplicate" and said there were no TSB's or computer updates for the problem. Now at 73K miles, this problem persists. I have seen a couple of others post this exact issue about their 2018-and-newer Equinoxes, on Equinox forums/sites, also with no satisfaction from their dealers. This could be especially dangerous on wet/slick roads. Of course a dealer won't be able to reproduce it as they won't drive a car multiples miles on a straight road without turning the wheel, and then attempting to turn it.
Additional Notes:
At steady highway speeds, after driving an extended period on straight sections of highway, the steering sticks; requires a tug to get the wheel to turn left or right. My car is NOT equipped with Lane Keeping Assistance. I usually first feel this nearly an hour into a trip to our daughter's house, 2 1/2 hrs. away. I took the car into the dealer at 21.6K miles and in eighteen miles they "could not duplicate" and said there were no TSB's or computer updates for the problem. Now at 73K miles, this problem persists. I have seen a couple of others post this exact issue about their 2018-and-newer Equinoxes, on Equinox forums/sites, also with no satisfaction from their dealers. This could be especially dangerous on wet/slick roads. Of course a dealer won't be able to reproduce it as they won't drive a car multiples miles on a straight road without turning the wheel, and then attempting to turn it.
Mfg Campaign: 11584939
Recall Date: Apr 24, 2024
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