Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270920
Recall Date: Oct 3, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192271870
Recall Date: Sep 19, 2019
Consumer Complaints
350 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I own a 2020 Equinox with a VIN of 2GNAXUEV1L6226983 and is still covered under the manufacture warranty. I am experiencing the technical issues reported in the Service Bulletin concerning the climate control odor when the engine restarts which affects 2020 to 2022 model year Chevy Equinox and GMC Terrain vehicles. I have contacted both the dealership I purchased the vehicle from and the General Motors Customer Service Hotline. Both have indicated to me that my VIN is not listed on the Service Bulletin and that I would have to pay out of pocket for the correction.
Corrective Action:
I own a 2020 Equinox with a VIN of 2GNAXUEV1L6226983 and is still covered under the manufacture warranty. I am experiencing the technical issues reported in the Service Bulletin concerning the climate control odor when the engine restarts which affects 2020 to 2022 model year Chevy Equinox and GMC Terrain vehicles. I have contacted both the dealership I purchased the vehicle from and the General Motors Customer Service Hotline. Both have indicated to me that my VIN is not listed on the Service Bulletin and that I would have to pay out of pocket for the correction.
Additional Notes:
I own a 2020 Equinox with a VIN of 2GNAXUEV1L6226983 and is still covered under the manufacture warranty. I am experiencing the technical issues reported in the Service Bulletin concerning the climate control odor when the engine restarts which affects 2020 to 2022 model year Chevy Equinox and GMC Terrain vehicles. I have contacted both the dealership I purchased the vehicle from and the General Motors Customer Service Hotline. Both have indicated to me that my VIN is not listed on the Service Bulletin and that I would have to pay out of pocket for the correction.
Mfg Campaign: 11477137
Recall Date: Aug 2, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.
Corrective Action:
While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.
Additional Notes:
While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.
Mfg Campaign: 11473629
Recall Date: Jul 12, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.
Corrective Action:
While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.
Additional Notes:
While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.
Mfg Campaign: 11473629
Recall Date: Jul 12, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.
Corrective Action:
We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.
Additional Notes:
We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.
Mfg Campaign: 11472132
Recall Date: Jul 2, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.
Corrective Action:
We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.
Additional Notes:
We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.
Mfg Campaign: 11472132
Recall Date: Jul 2, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11470876
Recall Date: Jun 24, 2022
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that as she slows to a stop and depresses the brake pedal the vehicle jerks and goes backward before coming to a full stop. The contact stated no warning light was illuminated. The vehicle had not been taken to a local dealer or mechanic and was not diagnosed or repaired. Additionally, the contact stated that there was a constant smell of gasoline vapor in the cabin which makes the contact dizzy. The vehicle was taken to a dealer who diagnosed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11470876
Recall Date: Jun 24, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle studders, stops, stalls, and or dies upon starting the car. It is due to lack of fuel to fuel rail. The trouble it produces is P129F nothing else. Even trying to prime the vehicles fuel pump following manufacturers steps for doing so does not work. The only way I have been able to get it to have fuel to the rails (reliably) is to push it and jump in and try to start it.
Corrective Action:
The vehicle studders, stops, stalls, and or dies upon starting the car. It is due to lack of fuel to fuel rail. The trouble it produces is P129F nothing else. Even trying to prime the vehicles fuel pump following manufacturers steps for doing so does not work. The only way I have been able to get it to have fuel to the rails (reliably) is to push it and jump in and try to start it.
Additional Notes:
The vehicle studders, stops, stalls, and or dies upon starting the car. It is due to lack of fuel to fuel rail. The trouble it produces is P129F nothing else. Even trying to prime the vehicles fuel pump following manufacturers steps for doing so does not work. The only way I have been able to get it to have fuel to the rails (reliably) is to push it and jump in and try to start it.
Mfg Campaign: 11469138
Recall Date: Jun 14, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I had just exited off of the highway and I was approaching the red light ahead my brakes became hard to push and they did not stop the vehicle. I ran through the red light in sheer panic. Was able to pull into a bank parking lot and when I turned the vehicle off and then back on the "brake assist" notification came up. I called my local Chevy Service but at that point I was on a trip from Fort Worth to Houston and was halfway in the middle closest to Waco. I drove it to the nearest dealership 30 miles. I had to leave the vehicle for 5 days. The diagnoses was no vacuum to brake booster pump. A total of $504. They said pumps are not included in powertrain warranty and I just passed the bumper to bumper warranty. I Had to get a hotel for the night. Then get a family member to drive 3 1/2 hours to come get me and my 2 daughters. My main concern is if anybody else had been coming through that intersection when my brakes failed it could have been a really bad accident. I had gone from a 75mph speed limit and was still going 35 mph when they stopped working.
Corrective Action:
I had just exited off of the highway and I was approaching the red light ahead my brakes became hard to push and they did not stop the vehicle. I ran through the red light in sheer panic. Was able to pull into a bank parking lot and when I turned the vehicle off and then back on the "brake assist" notification came up. I called my local Chevy Service but at that point I was on a trip from Fort Worth to Houston and was halfway in the middle closest to Waco. I drove it to the nearest dealership 30 miles. I had to leave the vehicle for 5 days. The diagnoses was no vacuum to brake booster pump. A total of $504. They said pumps are not included in powertrain warranty and I just passed the bumper to bumper warranty. I Had to get a hotel for the night. Then get a family member to drive 3 1/2 hours to come get me and my 2 daughters. My main concern is if anybody else had been coming through that intersection when my brakes failed it could have been a really bad accident. I had gone from a 75mph speed limit and was still going 35 mph when they stopped working.
Additional Notes:
I had just exited off of the highway and I was approaching the red light ahead my brakes became hard to push and they did not stop the vehicle. I ran through the red light in sheer panic. Was able to pull into a bank parking lot and when I turned the vehicle off and then back on the "brake assist" notification came up. I called my local Chevy Service but at that point I was on a trip from Fort Worth to Houston and was halfway in the middle closest to Waco. I drove it to the nearest dealership 30 miles. I had to leave the vehicle for 5 days. The diagnoses was no vacuum to brake booster pump. A total of $504. They said pumps are not included in powertrain warranty and I just passed the bumper to bumper warranty. I Had to get a hotel for the night. Then get a family member to drive 3 1/2 hours to come get me and my 2 daughters. My main concern is if anybody else had been coming through that intersection when my brakes failed it could have been a really bad accident. I had gone from a 75mph speed limit and was still going 35 mph when they stopped working.
Mfg Campaign: 11466867
Recall Date: May 31, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).
Corrective Action:
Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).
Additional Notes:
Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).
Mfg Campaign: 11465422
Recall Date: May 20, 2022
General Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).
Corrective Action:
Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).
Additional Notes:
Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).
Mfg Campaign: 11465422
Recall Date: May 20, 2022
General Motors, Llc
Defect Description:
STEERING:ELECTRIC POWER ASSIST SYSTEM
Potential Consequences:
2020 CHEVROLET EQUINOX. CONSTITUENT STATED THAT THEY EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, THE CONSUMER STATED WHILE DRIVING THE POWER STEERING DIED. THE DRIVER HAD DIFFICULTY MAINTAINING THE VEHICLE AND SWIPED A GUARDRAIL. THE VEHICLE DID NOT INDICATE AN ISSUE UNTIL AFTER THE FAILURE OCURRED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER STATED THE COLLISION CAUSED THE POWER STEERING TO FAIL, BUT REFUSED TO SEND THE CONSUMER THE REPORT.
Corrective Action:
2020 CHEVROLET EQUINOX. CONSTITUENT STATED THAT THEY EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, THE CONSUMER STATED WHILE DRIVING THE POWER STEERING DIED. THE DRIVER HAD DIFFICULTY MAINTAINING THE VEHICLE AND SWIPED A GUARDRAIL. THE VEHICLE DID NOT INDICATE AN ISSUE UNTIL AFTER THE FAILURE OCURRED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER STATED THE COLLISION CAUSED THE POWER STEERING TO FAIL, BUT REFUSED TO SEND THE CONSUMER THE REPORT.
Additional Notes:
2020 CHEVROLET EQUINOX. CONSTITUENT STATED THAT THEY EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, THE CONSUMER STATED WHILE DRIVING THE POWER STEERING DIED. THE DRIVER HAD DIFFICULTY MAINTAINING THE VEHICLE AND SWIPED A GUARDRAIL. THE VEHICLE DID NOT INDICATE AN ISSUE UNTIL AFTER THE FAILURE OCURRED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER STATED THE COLLISION CAUSED THE POWER STEERING TO FAIL, BUT REFUSED TO SEND THE CONSUMER THE REPORT.
Mfg Campaign: 11464945
Recall Date: May 17, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Corrective Action:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Additional Notes:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Mfg Campaign: 11464191
Recall Date: May 11, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Corrective Action:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Additional Notes:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Mfg Campaign: 11464191
Recall Date: May 11, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Corrective Action:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Additional Notes:
March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!
Mfg Campaign: 11464191
Recall Date: May 11, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving down a state road going about 60 miles an hour. it’s 49° outside and raining. I had the heat on. the next thing I know there’s a loud bang and glass everywhere. for no apparent reason my sunroof exploded
Corrective Action:
Driving down a state road going about 60 miles an hour. it’s 49° outside and raining. I had the heat on. the next thing I know there’s a loud bang and glass everywhere. for no apparent reason my sunroof exploded
Additional Notes:
Driving down a state road going about 60 miles an hour. it’s 49° outside and raining. I had the heat on. the next thing I know there’s a loud bang and glass everywhere. for no apparent reason my sunroof exploded
Mfg Campaign: 11459747
Recall Date: Apr 5, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Corrective Action:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Additional Notes:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Mfg Campaign: 11458290
Recall Date: Mar 25, 2022
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Corrective Action:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Additional Notes:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Mfg Campaign: 11458290
Recall Date: Mar 25, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Corrective Action:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Additional Notes:
Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.
Mfg Campaign: 11458290
Recall Date: Mar 25, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When my car is parked (no emergency brake on) on a SLIGHT incline & the driveway is completely dry, it slides down the driveway 10-20 feet in its own with the wheels turning. It has happened at 4 times & once someone was trying to get out & it was frightening. It’s ended up on the sidewalk where it could hit pedestrians. I can’t drive an UNSAFE vehicle & the dealer says since they can’t replicate it, they can’t fix it (as if I’m lying that it happened) & to just always use the emergency brake even though the car manual doesn’t say anything about that being how the car works.
Corrective Action:
When my car is parked (no emergency brake on) on a SLIGHT incline & the driveway is completely dry, it slides down the driveway 10-20 feet in its own with the wheels turning. It has happened at 4 times & once someone was trying to get out & it was frightening. It’s ended up on the sidewalk where it could hit pedestrians. I can’t drive an UNSAFE vehicle & the dealer says since they can’t replicate it, they can’t fix it (as if I’m lying that it happened) & to just always use the emergency brake even though the car manual doesn’t say anything about that being how the car works.
Additional Notes:
When my car is parked (no emergency brake on) on a SLIGHT incline & the driveway is completely dry, it slides down the driveway 10-20 feet in its own with the wheels turning. It has happened at 4 times & once someone was trying to get out & it was frightening. It’s ended up on the sidewalk where it could hit pedestrians. I can’t drive an UNSAFE vehicle & the dealer says since they can’t replicate it, they can’t fix it (as if I’m lying that it happened) & to just always use the emergency brake even though the car manual doesn’t say anything about that being how the car works.
Mfg Campaign: 11457394
Recall Date: Mar 19, 2022
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Valencia, CA • 36 yrs
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