CHEVROLET EQUINOX 2020

Complete listing of complaints and recalls for this vehicle

350
Complaints
4
Recalls

Complaints & Recalls

350 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

General Motors, Llc
NHTSA Campaign: 23V339000 SAFETY RECALL
668.2K Vehicles Affected
Recall Date: May 11, 2023
Safety Issue:

General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

Potential Risk:
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
FREE Recall Solution:
Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N232403240
Notice Date: Jun 2, 2023
Recall Date: May 11, 2023
General Motors Llc
NHTSA Campaign: 20V668000 SAFETY RECALL
194.1K Vehicles Affected
Recall Date: Oct 29, 2020
Safety Issue:

General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.

Potential Risk:
Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
FREE Recall Solution:
GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N202313440
Notice Date: Dec 15, 2020
Recall Date: Oct 29, 2020
General Motors Llc
NHTSA Campaign: 19V704000 SAFETY RECALL
166 Vehicles Affected
Recall Date: Oct 3, 2019
Safety Issue:

General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.

Potential Risk:
Brake drag may result in overheating of the brake pads, affecting the braking ability and increasing the risk of a crash.
FREE Recall Solution:
GM will notify owners, and dealers will replace the rear brake calipers, including the brake hose gasket, brake fluid and wheel to hub lubricant, free of charge. The recall began October 29, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438. GM's number for this recall is N192270920.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N192270920
Notice Date: Oct 29, 2019
Recall Date: Oct 3, 2019
General Motors Llc
NHTSA Campaign: 19V667000 SAFETY RECALL
301 Vehicles Affected
Recall Date: Sep 19, 2019
Safety Issue:

General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.

Potential Risk:
A fuel leak in the presence of the ignition source can increase the risk of a fire.
FREE Recall Solution:
GM will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 24, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192271870.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CHEVROLET dealer to schedule your FREE recall repair.
Manufacturer: CHEVROLET
Mfg Campaign: N192271870
Notice Date: Oct 24, 2019
Recall Date: Sep 19, 2019

Consumer Complaints

350 Complaints
General Motors, Llc
Campaign: 11645766 Other
Mar 1, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Corrective Action:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Additional Notes:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Manufacturer: CHEVROLET
Mfg Campaign: 11645766
Notice Date: Mar 1, 2025
Recall Date: Mar 1, 2025
General Motors, Llc
Campaign: 11645766 Other
Mar 1, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Corrective Action:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Additional Notes:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Manufacturer: CHEVROLET
Mfg Campaign: 11645766
Notice Date: Mar 1, 2025
Recall Date: Mar 1, 2025
General Motors, Llc
Campaign: 11645766 Other
Mar 1, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Corrective Action:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Additional Notes:

ABS and breaks exploded at 67k miles and at 78k miles car shut off in middle of the street with no warning. Electric issues confirmed by mechanic.

Manufacturer: CHEVROLET
Mfg Campaign: 11645766
Notice Date: Mar 1, 2025
Recall Date: Mar 1, 2025
General Motors, Llc
Campaign: 11644962 Other
Feb 26, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Corrective Action:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Additional Notes:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Manufacturer: CHEVROLET
Mfg Campaign: 11644962
Notice Date: Feb 26, 2025
Recall Date: Feb 26, 2025
General Motors, Llc
Campaign: 11644962 Other
Feb 26, 2025
Defect Description:

ENGINE

Potential Consequences:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Corrective Action:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Additional Notes:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Manufacturer: CHEVROLET
Mfg Campaign: 11644962
Notice Date: Feb 26, 2025
Recall Date: Feb 26, 2025
General Motors, Llc
Campaign: 11644962 Other
Feb 26, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Corrective Action:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Additional Notes:

Unknown, My wife was driving my 2020 Chevy equinox on the freeway when suddenly the vehicle shut down with no warning signs ..she tried to turn on the emergency lights and did not function slowly she yield to other lanes and cars honking she safely made it to the side of the freeway..she tried to turn the car and did not wanted to restart everything shutdown .she call roadside assistance..they came and try to give her a jumpstart and it fail.they tried to tow it and they couldn't cause the brakes were also locked..This.was a scary situation that would had cause major accident.

Manufacturer: CHEVROLET
Mfg Campaign: 11644962
Notice Date: Feb 26, 2025
Recall Date: Feb 26, 2025
General Motors, Llc
Campaign: 11644259 Other
Feb 22, 2025
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

2020 Equinox with14,860 miles stalled in busy intersection due to failed fuel pump module. This part was recalled for the 2021 and 2022 models and was on back order. My vehicle remained at the service center for two weeks and I was without any other means of transportation. If this had happened on the highway it might have resulted in a serious crash with the possibility of a fatality. There were no warning lights or messages prior to this happening.

Corrective Action:

2020 Equinox with14,860 miles stalled in busy intersection due to failed fuel pump module. This part was recalled for the 2021 and 2022 models and was on back order. My vehicle remained at the service center for two weeks and I was without any other means of transportation. If this had happened on the highway it might have resulted in a serious crash with the possibility of a fatality. There were no warning lights or messages prior to this happening.

Additional Notes:

2020 Equinox with14,860 miles stalled in busy intersection due to failed fuel pump module. This part was recalled for the 2021 and 2022 models and was on back order. My vehicle remained at the service center for two weeks and I was without any other means of transportation. If this had happened on the highway it might have resulted in a serious crash with the possibility of a fatality. There were no warning lights or messages prior to this happening.

Manufacturer: CHEVROLET
Mfg Campaign: 11644259
Notice Date: Feb 22, 2025
Recall Date: Feb 22, 2025
General Motors, Llc
Campaign: 11642362 Other
Feb 12, 2025
Defect Description:

ENGINE

Potential Consequences:

Engine burning excess oil causing engine to go in safety mode and preventing car to go over 25 miles per hr. This happen on a major highway with two kids in the car and was almost rear ended. Took to dealership who has recieved bulletins regarding this issue and will repair the engine. To me this should be on a recall due to saftety.

Corrective Action:

Engine burning excess oil causing engine to go in safety mode and preventing car to go over 25 miles per hr. This happen on a major highway with two kids in the car and was almost rear ended. Took to dealership who has recieved bulletins regarding this issue and will repair the engine. To me this should be on a recall due to saftety.

Additional Notes:

Engine burning excess oil causing engine to go in safety mode and preventing car to go over 25 miles per hr. This happen on a major highway with two kids in the car and was almost rear ended. Took to dealership who has recieved bulletins regarding this issue and will repair the engine. To me this should be on a recall due to saftety.

Manufacturer: CHEVROLET
Mfg Campaign: 11642362
Notice Date: Feb 12, 2025
Recall Date: Feb 12, 2025
General Motors, Llc
Campaign: 11638931 Other
Jan 27, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and stalled. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was a transmission oil leak; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was towed to another independent mechanic where it was determined that there was a transmission leak; however, the cause of the failure was unknown. The contact researched and was made aware of NHTSA Campaign Number: 20V668000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Corrective Action:

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and stalled. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was a transmission oil leak; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was towed to another independent mechanic where it was determined that there was a transmission leak; however, the cause of the failure was unknown. The contact researched and was made aware of NHTSA Campaign Number: 20V668000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Additional Notes:

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and stalled. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was a transmission oil leak; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was towed to another independent mechanic where it was determined that there was a transmission leak; however, the cause of the failure was unknown. The contact researched and was made aware of NHTSA Campaign Number: 20V668000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Manufacturer: CHEVROLET
Mfg Campaign: 11638931
Notice Date: Jan 27, 2025
Recall Date: Jan 27, 2025
General Motors, Llc
Campaign: 11637563 Other
Jan 22, 2025
Defect Description:

ENGINE

Potential Consequences:

Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.

Corrective Action:

Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.

Additional Notes:

Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.

Manufacturer: CHEVROLET
Mfg Campaign: 11637563
Notice Date: Jan 22, 2025
Recall Date: Jan 22, 2025
General Motors, Llc
Campaign: 11637563 Other
Jan 22, 2025
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.

Corrective Action:

Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.

Additional Notes:

Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.

Manufacturer: CHEVROLET
Mfg Campaign: 11637563
Notice Date: Jan 22, 2025
Recall Date: Jan 22, 2025
General Motors, Llc
Campaign: 11635894 Other
Jan 14, 2025
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

fuel pump failed at 48246 miles the car shut off in the middle of a busy road in my city fortunately we were able to coast to a parking lot across the street and had the vehicle towed to Kerry Chevrolet Kerry Chevrolet inspected , confirmed and repaired the vehicle at a cost of $766.75 to me. They would not warranty this and I had to rent a car while mine was in the shop. If it had been warranties by chevrolet I wouldn't have had to rent the vehicle at a cost of $160.43. light on dash came on and car wouldl cut in and out I was on my way to Kerry Chevrolet for service on this issue when it completely stopped.

Corrective Action:

fuel pump failed at 48246 miles the car shut off in the middle of a busy road in my city fortunately we were able to coast to a parking lot across the street and had the vehicle towed to Kerry Chevrolet Kerry Chevrolet inspected , confirmed and repaired the vehicle at a cost of $766.75 to me. They would not warranty this and I had to rent a car while mine was in the shop. If it had been warranties by chevrolet I wouldn't have had to rent the vehicle at a cost of $160.43. light on dash came on and car wouldl cut in and out I was on my way to Kerry Chevrolet for service on this issue when it completely stopped.

Additional Notes:

fuel pump failed at 48246 miles the car shut off in the middle of a busy road in my city fortunately we were able to coast to a parking lot across the street and had the vehicle towed to Kerry Chevrolet Kerry Chevrolet inspected , confirmed and repaired the vehicle at a cost of $766.75 to me. They would not warranty this and I had to rent a car while mine was in the shop. If it had been warranties by chevrolet I wouldn't have had to rent the vehicle at a cost of $160.43. light on dash came on and car wouldl cut in and out I was on my way to Kerry Chevrolet for service on this issue when it completely stopped.

Manufacturer: CHEVROLET
Mfg Campaign: 11635894
Notice Date: Jan 14, 2025
Recall Date: Jan 14, 2025
General Motors, Llc
Campaign: 11634168 Other
Jan 5, 2025
Defect Description:

Chest Clip, Buckle, Harness

Potential Consequences:

The harness will loosen while I’m driving, after I have tightened / secured my child, therefore making them unsafe in the result of a crash.

Corrective Action:

The harness will loosen while I’m driving, after I have tightened / secured my child, therefore making them unsafe in the result of a crash.

Additional Notes:

The harness will loosen while I’m driving, after I have tightened / secured my child, therefore making them unsafe in the result of a crash.

Manufacturer: CHEVROLET
Mfg Campaign: 11634168
Notice Date: Jan 5, 2025
Recall Date: Jan 5, 2025
General Motors, Llc
Campaign: 11634171 Other
Jan 5, 2025
Defect Description:

Chest Clip, Buckle, Harness

Potential Consequences:

1. The harness will randomly loosen while we are driving down the road after we have insured our child is securely in the seat. 2. Our child would not be properly restrained in the result of a wreck. 3. Yes, inspected by a CPST.

Corrective Action:

1. The harness will randomly loosen while we are driving down the road after we have insured our child is securely in the seat. 2. Our child would not be properly restrained in the result of a wreck. 3. Yes, inspected by a CPST.

Additional Notes:

1. The harness will randomly loosen while we are driving down the road after we have insured our child is securely in the seat. 2. Our child would not be properly restrained in the result of a wreck. 3. Yes, inspected by a CPST.

Manufacturer: CHEVROLET
Mfg Campaign: 11634171
Notice Date: Jan 5, 2025
Recall Date: Jan 5, 2025
General Motors, Llc
Campaign: 11633091 Other
Dec 30, 2024
Defect Description:

ENGINE

Potential Consequences:

ENGINE PISTON FAILURE cannot get it fixed new engine on order 5 weeks now chevy will not even talk about it

Corrective Action:

ENGINE PISTON FAILURE cannot get it fixed new engine on order 5 weeks now chevy will not even talk about it

Additional Notes:

ENGINE PISTON FAILURE cannot get it fixed new engine on order 5 weeks now chevy will not even talk about it

Manufacturer: CHEVROLET
Mfg Campaign: 11633091
Notice Date: Dec 30, 2024
Recall Date: Dec 30, 2024
General Motors, Llc
Campaign: 11633010 Other
Dec 29, 2024
Defect Description:

ENGINE

Potential Consequences:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Corrective Action:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Additional Notes:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Manufacturer: CHEVROLET
Mfg Campaign: 11633010
Notice Date: Dec 29, 2024
Recall Date: Dec 29, 2024
General Motors, Llc
Campaign: 11633010 Other
Dec 29, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Corrective Action:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Additional Notes:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Manufacturer: CHEVROLET
Mfg Campaign: 11633010
Notice Date: Dec 29, 2024
Recall Date: Dec 29, 2024
General Motors, Llc
Campaign: 11633010 Other
Dec 29, 2024
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Corrective Action:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Additional Notes:

I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed into a vehicle in front of us, run a red light , etc. No inspections by anyone, maybe it was inspected by the dealer?

Manufacturer: CHEVROLET
Mfg Campaign: 11633010
Notice Date: Dec 29, 2024
Recall Date: Dec 29, 2024
General Motors, Llc
Campaign: 11632848 Other
Dec 28, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

The computer module for the fuel pump failed. This caused the car to not start some days. As well as turn off in the middle of intersections after coming to a stop while in traffic. The car is currently at the dealership for 2 months now with the part on back order. Many other Chevy equinox are recalling this same part but not my vehicle. This is concerning as it seems to needed to be added to the list of recalls.

Corrective Action:

The computer module for the fuel pump failed. This caused the car to not start some days. As well as turn off in the middle of intersections after coming to a stop while in traffic. The car is currently at the dealership for 2 months now with the part on back order. Many other Chevy equinox are recalling this same part but not my vehicle. This is concerning as it seems to needed to be added to the list of recalls.

Additional Notes:

The computer module for the fuel pump failed. This caused the car to not start some days. As well as turn off in the middle of intersections after coming to a stop while in traffic. The car is currently at the dealership for 2 months now with the part on back order. Many other Chevy equinox are recalling this same part but not my vehicle. This is concerning as it seems to needed to be added to the list of recalls.

Manufacturer: CHEVROLET
Mfg Campaign: 11632848
Notice Date: Dec 28, 2024
Recall Date: Dec 28, 2024
General Motors, Llc
Campaign: 11631002 Other
Dec 16, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Car would sputter and turn over eventually but then die out. Was unable to drive at all. Luckily I was not driving with my baby in the car when it went out like I see so many others. Took it to the shop and it is a fuel pump issue. I see that other years have been recalled for this so unsure why the 2020 has not.

Corrective Action:

Car would sputter and turn over eventually but then die out. Was unable to drive at all. Luckily I was not driving with my baby in the car when it went out like I see so many others. Took it to the shop and it is a fuel pump issue. I see that other years have been recalled for this so unsure why the 2020 has not.

Additional Notes:

Car would sputter and turn over eventually but then die out. Was unable to drive at all. Luckily I was not driving with my baby in the car when it went out like I see so many others. Took it to the shop and it is a fuel pump issue. I see that other years have been recalled for this so unsure why the 2020 has not.

Manufacturer: CHEVROLET
Mfg Campaign: 11631002
Notice Date: Dec 16, 2024
Recall Date: Dec 16, 2024

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Valencia, CA • 36 yrs

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