Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270920
Recall Date: Oct 3, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192271870
Recall Date: Sep 19, 2019
Consumer Complaints
350 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On december 15, 2024 my car stalled out. on the middle of the road nearly causing me a collison. My vehicle for. the last month has been - what i assume is having electrical problems , my car is only 4 years old so im uncertain as to why it would be stalling out , this is also the first time that this has happen . i called my insurance company to file a report about my vehicle stalling out on a busy traffic road and all that was said was unless im in a collison there is nothing they can. do and if the car stallls out and i am in a accident it would be me at fault . I have one car which is the chevy equinox 2020. i cant afford to die nor be in accident that can potential put me in danger for a car that is only 4 years old .
Corrective Action:
On december 15, 2024 my car stalled out. on the middle of the road nearly causing me a collison. My vehicle for. the last month has been - what i assume is having electrical problems , my car is only 4 years old so im uncertain as to why it would be stalling out , this is also the first time that this has happen . i called my insurance company to file a report about my vehicle stalling out on a busy traffic road and all that was said was unless im in a collison there is nothing they can. do and if the car stallls out and i am in a accident it would be me at fault . I have one car which is the chevy equinox 2020. i cant afford to die nor be in accident that can potential put me in danger for a car that is only 4 years old .
Additional Notes:
On december 15, 2024 my car stalled out. on the middle of the road nearly causing me a collison. My vehicle for. the last month has been - what i assume is having electrical problems , my car is only 4 years old so im uncertain as to why it would be stalling out , this is also the first time that this has happen . i called my insurance company to file a report about my vehicle stalling out on a busy traffic road and all that was said was unless im in a collison there is nothing they can. do and if the car stallls out and i am in a accident it would be me at fault . I have one car which is the chevy equinox 2020. i cant afford to die nor be in accident that can potential put me in danger for a car that is only 4 years old .
Mfg Campaign: 11630816
Recall Date: Dec 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Mfg Campaign: 11626275
Recall Date: Nov 19, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 35 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. The message “Engine Power Reduced” was displayed. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 95,000.
Mfg Campaign: 11626275
Recall Date: Nov 19, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Water accumulate on backseat floor boards on both sides and in the trunk's spare tire compartment. Possible electrical issues from electrical components being wet. Vehicle has mold. No warning lights. Issue first known occurance on 11/9/24. Took vehicle to the dealership for inspection and was told that I'm responsible for diagnostic and repair. This is a known issue for this year and model but this has not been recalled.
Corrective Action:
Water accumulate on backseat floor boards on both sides and in the trunk's spare tire compartment. Possible electrical issues from electrical components being wet. Vehicle has mold. No warning lights. Issue first known occurance on 11/9/24. Took vehicle to the dealership for inspection and was told that I'm responsible for diagnostic and repair. This is a known issue for this year and model but this has not been recalled.
Additional Notes:
Water accumulate on backseat floor boards on both sides and in the trunk's spare tire compartment. Possible electrical issues from electrical components being wet. Vehicle has mold. No warning lights. Issue first known occurance on 11/9/24. Took vehicle to the dealership for inspection and was told that I'm responsible for diagnostic and repair. This is a known issue for this year and model but this has not been recalled.
Mfg Campaign: 11625681
Recall Date: Nov 16, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was going on ramp and started to go on Interstate when my vehicle slowed down, check engine lights came on. It wouldn't pick up speed. I had vehicle checked and it was Turbocharger. I had to pay $2,820.13 for repairs. 10/
Corrective Action:
I was going on ramp and started to go on Interstate when my vehicle slowed down, check engine lights came on. It wouldn't pick up speed. I had vehicle checked and it was Turbocharger. I had to pay $2,820.13 for repairs. 10/
Additional Notes:
I was going on ramp and started to go on Interstate when my vehicle slowed down, check engine lights came on. It wouldn't pick up speed. I had vehicle checked and it was Turbocharger. I had to pay $2,820.13 for repairs. 10/
Mfg Campaign: 11624959
Recall Date: Nov 13, 2024
General Motors, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while the vehicle was at the dealer for the front grille replacement after the vehicle had struck a turkey, the contact was informed that the moon roof was inoperable and needed to be replaced. The vehicle was not repaired. The contact stated that water later entered the vehicle through the moon roof, soaking the spare tire and damaging the air compressor beneath the cargo space. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The failure mileage was approximately 31,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while the vehicle was at the dealer for the front grille replacement after the vehicle had struck a turkey, the contact was informed that the moon roof was inoperable and needed to be replaced. The vehicle was not repaired. The contact stated that water later entered the vehicle through the moon roof, soaking the spare tire and damaging the air compressor beneath the cargo space. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The failure mileage was approximately 31,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while the vehicle was at the dealer for the front grille replacement after the vehicle had struck a turkey, the contact was informed that the moon roof was inoperable and needed to be replaced. The vehicle was not repaired. The contact stated that water later entered the vehicle through the moon roof, soaking the spare tire and damaging the air compressor beneath the cargo space. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not repaired. The failure mileage was approximately 31,000.
Mfg Campaign: 11623587
Recall Date: Nov 5, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated while depressing the brake pedal, the brake pedal was hard while depressed, and the vehicle failed to immediately stop, causing the braking distance to become extended. During the failure the message "Brake Assist" was displayed. The vehicle was taken to the local mechanic who replaced the brake pads and brake rotors, but the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 71,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated while depressing the brake pedal, the brake pedal was hard while depressed, and the vehicle failed to immediately stop, causing the braking distance to become extended. During the failure the message "Brake Assist" was displayed. The vehicle was taken to the local mechanic who replaced the brake pads and brake rotors, but the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 71,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated while depressing the brake pedal, the brake pedal was hard while depressed, and the vehicle failed to immediately stop, causing the braking distance to become extended. During the failure the message "Brake Assist" was displayed. The vehicle was taken to the local mechanic who replaced the brake pads and brake rotors, but the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 71,000.
Mfg Campaign: 11622228
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Corrective Action:
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Additional Notes:
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Mfg Campaign: 11622273
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Corrective Action:
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Additional Notes:
I put the vehicle into reverse to back in into my garage when it suddenly lurched forward and hit the garage door on the garage across the alley. There was damage to the garage and the car's front end. It has never done anything like this before.
Mfg Campaign: 11622273
Recall Date: Oct 28, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle lost power because of a faulty fuel pump control module. On highway could have caused collision. GM knows of problems but not recalling them. Problem has occurred several times. Check engine light came on.
Corrective Action:
Vehicle lost power because of a faulty fuel pump control module. On highway could have caused collision. GM knows of problems but not recalling them. Problem has occurred several times. Check engine light came on.
Additional Notes:
Vehicle lost power because of a faulty fuel pump control module. On highway could have caused collision. GM knows of problems but not recalling them. Problem has occurred several times. Check engine light came on.
Mfg Campaign: 11618477
Recall Date: Oct 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The Fuel module and fuel pump stalled my car out on a highway causing me to have to quickly roll off the road to not get hit by cars behind me going 60 mph. This car is just at 80000 and the fuel module and pump should not have gone out yet. This seems to be such a problem no one can find the part because it is on back order everywhere, I have been without a vehicle since Sept 19th...and am fixing to go through my second hurricane here in florida with no transportation. I'm trilled with this issue.
Corrective Action:
The Fuel module and fuel pump stalled my car out on a highway causing me to have to quickly roll off the road to not get hit by cars behind me going 60 mph. This car is just at 80000 and the fuel module and pump should not have gone out yet. This seems to be such a problem no one can find the part because it is on back order everywhere, I have been without a vehicle since Sept 19th...and am fixing to go through my second hurricane here in florida with no transportation. I'm trilled with this issue.
Additional Notes:
The Fuel module and fuel pump stalled my car out on a highway causing me to have to quickly roll off the road to not get hit by cars behind me going 60 mph. This car is just at 80000 and the fuel module and pump should not have gone out yet. This seems to be such a problem no one can find the part because it is on back order everywhere, I have been without a vehicle since Sept 19th...and am fixing to go through my second hurricane here in florida with no transportation. I'm trilled with this issue.
Mfg Campaign: 11618552
Recall Date: Oct 7, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Corrective Action:
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Additional Notes:
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Mfg Campaign: 11617792
Recall Date: Oct 2, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Corrective Action:
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Additional Notes:
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ever the CEO is, I pray that you understand how deadly and serious this issue is. This could have ended badly for me and could have been tragic for my family. I can not afford to get the metal out of my engine. And to replace the vacuum pump alone was $700. In order for them to clean the engine would cost me an extra $1000. That's ridiculous for a car that I have only had almost 4 years and with maybe 10,000 miles when I purchased it. My voice will be heard. And I will keep advocating for people who are going through this! Our lives matter. This is very common in vehicles with 1.5 liter engines. I'm going to keep researching and hopefully GM will compensate me for this and the engine work.
Mfg Campaign: 11617792
Recall Date: Oct 2, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Corrective Action:
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Additional Notes:
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Mfg Campaign: 11615242
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Corrective Action:
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Additional Notes:
We were driving on the highway and just exited. My husband hit the brakes and the pedal was hard to push. He basically had to put all his weight on the pedal in order to slow down. Once we were able to stop completely, we got the 2020 Chevy Equinox looked at and we were told that the vacuum pump that is attached the the cam shift exploded and pieces were in the engine. This has caused approx. $3000 in damage that me and my husband can't afford. The vehicle is still at Classic Chevrolet in Grapevine. We are going to have to tow it back to my brothers until we can afford the payment to fix it.
Mfg Campaign: 11615242
Recall Date: Sep 18, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Mfg Campaign: 11613489
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that while exiting the highway at 50 MPH, the brake pedal had hardened and the contact could not depress the brake pedal. Several brake warning messages appeared on the instrument panel. The contact shifted the vehicle into neutral(N) and pulled into a parking lot to allow the vehicle to coast to a stop. Once the vehicle slowed to a complete stop, the contact shut off the vehicle. The vehicle failed to restart after multiple attempts. The contact called a relative to the scene who used a code reader to determine the cause of the failure. The code reader showed that there was a defect with the vehicle's vacuum pump, brake sensor, and intake camshaft position timing. The vehicle's codes were reset and the vehicle restarted; however, the brake failure persisted. Due to the failure, the vehicle was initially towed to the relative's home and eventually to the dealer. The dealer performed a diagnostic where they discovered metal shavings in the engine camshaft which damaged several parts of the engine. The vehicle had yet to be repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 100,000.
Mfg Campaign: 11613489
Recall Date: Sep 9, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Corrective Action:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Additional Notes:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Mfg Campaign: 11612080
Recall Date: Sep 2, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Corrective Action:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Additional Notes:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Mfg Campaign: 11612080
Recall Date: Sep 2, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Corrective Action:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Additional Notes:
I have 149,000 miles in this car. In my lifetime of being the one owner and purchasing this car brand new the vacuum pump has failed five times. Twice now resulting in blown engines. And still no recalls.
Mfg Campaign: 11612080
Recall Date: Sep 2, 2024
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