Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Equinox vehicles. The rear brake calipers may have been produced with an incorrect lubricant, potentially causing the rubber seals to swell and the brakes to drag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270920
Recall Date: Oct 3, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Equinox all-wheel drive vehicles. The fuel tanks may have been manufactured with an improperly sealed seam, possibly allowing fuel to leak along the seam near the fuel inlet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192271870
Recall Date: Sep 19, 2019
Consumer Complaints
350 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving and the “service brake assist” light came on and I then the brake pedal became stiff and so hard to push! I was driving on the expressway and almost couldn’t stop my car. No warning at all. It happened as soon as the light came on.
Corrective Action:
I was driving and the “service brake assist” light came on and I then the brake pedal became stiff and so hard to push! I was driving on the expressway and almost couldn’t stop my car. No warning at all. It happened as soon as the light came on.
Additional Notes:
I was driving and the “service brake assist” light came on and I then the brake pedal became stiff and so hard to push! I was driving on the expressway and almost couldn’t stop my car. No warning at all. It happened as soon as the light came on.
Mfg Campaign: 11588816
Recall Date: May 15, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The same part that is causing a recall for 2021-22 models just went out on my 2020. Why aren't the 2020's recalled? This is causing it to be hard to get the part. It's the fuel pump control module. 2020's need to be included in this recall. My car is only 4 years old, and is just past the warranty (47k miles). I should not be having such trouble with it.
Corrective Action:
The same part that is causing a recall for 2021-22 models just went out on my 2020. Why aren't the 2020's recalled? This is causing it to be hard to get the part. It's the fuel pump control module. 2020's need to be included in this recall. My car is only 4 years old, and is just past the warranty (47k miles). I should not be having such trouble with it.
Additional Notes:
The same part that is causing a recall for 2021-22 models just went out on my 2020. Why aren't the 2020's recalled? This is causing it to be hard to get the part. It's the fuel pump control module. 2020's need to be included in this recall. My car is only 4 years old, and is just past the warranty (47k miles). I should not be having such trouble with it.
Mfg Campaign: 11588065
Recall Date: May 10, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Corrective Action:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Additional Notes:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Mfg Campaign: 11586607
Recall Date: May 2, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Corrective Action:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Additional Notes:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Mfg Campaign: 11586607
Recall Date: May 2, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Corrective Action:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Additional Notes:
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Mfg Campaign: 11586607
Recall Date: May 2, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Adaptive cruise turn off and vehicle immediately decelerates. When traveling at highway speed with someone following closely behind you there is no warning that you’re decelerating. Also when this happens all cameras are off.
Corrective Action:
Adaptive cruise turn off and vehicle immediately decelerates. When traveling at highway speed with someone following closely behind you there is no warning that you’re decelerating. Also when this happens all cameras are off.
Additional Notes:
Adaptive cruise turn off and vehicle immediately decelerates. When traveling at highway speed with someone following closely behind you there is no warning that you’re decelerating. Also when this happens all cameras are off.
Mfg Campaign: 11584751
Recall Date: Apr 23, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.
Corrective Action:
The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.
Additional Notes:
The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.
Mfg Campaign: 11584631
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.
Corrective Action:
The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.
Additional Notes:
The Vacuum pump has exploded 3 times, twice under warranty and now outside warranty. This time it has taken out the camshaft.
Mfg Campaign: 11584631
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The sunroof drains on my vehicle keep getting clogged with debris even though I don't open the sunroof. I have had to get the drains blown out every 1 to 2 months when I find water in the rear cargo area. Attached are invoices from the dealership showing the work done and how often. An Engineer from GM has determined on April 10th that if these drains are frequently clogged, then it is a "Vehicle Concern". GM says that this is a maintenance issue. However, THEY have been doing this "maintenance" ever 1 to 2 months and the drains keep getting blocked. This can't be right! I don't want mold to grow in my car. A prior Equinox that I owned was "totaled" by my insurance company because water leaked into that car and mold grew in the interior.
Corrective Action:
The sunroof drains on my vehicle keep getting clogged with debris even though I don't open the sunroof. I have had to get the drains blown out every 1 to 2 months when I find water in the rear cargo area. Attached are invoices from the dealership showing the work done and how often. An Engineer from GM has determined on April 10th that if these drains are frequently clogged, then it is a "Vehicle Concern". GM says that this is a maintenance issue. However, THEY have been doing this "maintenance" ever 1 to 2 months and the drains keep getting blocked. This can't be right! I don't want mold to grow in my car. A prior Equinox that I owned was "totaled" by my insurance company because water leaked into that car and mold grew in the interior.
Additional Notes:
The sunroof drains on my vehicle keep getting clogged with debris even though I don't open the sunroof. I have had to get the drains blown out every 1 to 2 months when I find water in the rear cargo area. Attached are invoices from the dealership showing the work done and how often. An Engineer from GM has determined on April 10th that if these drains are frequently clogged, then it is a "Vehicle Concern". GM says that this is a maintenance issue. However, THEY have been doing this "maintenance" ever 1 to 2 months and the drains keep getting blocked. This can't be right! I don't want mold to grow in my car. A prior Equinox that I owned was "totaled" by my insurance company because water leaked into that car and mold grew in the interior.
Mfg Campaign: 11583061
Recall Date: Apr 15, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
[XXX] My wife received a warning light that the Brake fluid was low, upon the husband checking under the hood after cleaning the reservoir cap and opening the cap and looking inside of the reservoir I could see that there was no visible brake fluid in there. Using another car I purchased Prestone Dot 3 and filled the reservoir it, it took 8 oz out of 12 oz. The 2020 Equinox Premier only has 34,500 miles. On [XXX] I have an appointment to bring the vehicle to Midas via being towed because of this issue, it is not safe to drive there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] My wife received a warning light that the Brake fluid was low, upon the husband checking under the hood after cleaning the reservoir cap and opening the cap and looking inside of the reservoir I could see that there was no visible brake fluid in there. Using another car I purchased Prestone Dot 3 and filled the reservoir it, it took 8 oz out of 12 oz. The 2020 Equinox Premier only has 34,500 miles. On [XXX] I have an appointment to bring the vehicle to Midas via being towed because of this issue, it is not safe to drive there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] My wife received a warning light that the Brake fluid was low, upon the husband checking under the hood after cleaning the reservoir cap and opening the cap and looking inside of the reservoir I could see that there was no visible brake fluid in there. Using another car I purchased Prestone Dot 3 and filled the reservoir it, it took 8 oz out of 12 oz. The 2020 Equinox Premier only has 34,500 miles. On [XXX] I have an appointment to bring the vehicle to Midas via being towed because of this issue, it is not safe to drive there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578925
Recall Date: Mar 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Mfg Campaign: 11577322
Recall Date: Mar 14, 2024
General Motors, Llc
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2020 Chevrolet Equinox. The contact stated that the vehicle was designed with two electric parking brakes. The contact stated that while driving at various speeds, the electric parking brake engaged independently. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear brake calipers were defective and needed to be replaced. The vehicle was not repaired. The contact stated while driving 45 MPH on a slippery road, the electric parking brake engaged inadvertently, causing the rear wheels to lock, and the vehicle spun. The contact stated that he was able to regain control of the vehicle and drove to the residence at slow speeds. The contact stated that the failure had been recurring increasingly while driving. The contact stated that while investigating the failure online, he learned that it was a common failure that occurred because the electric parking brake was not fully retracted. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Mfg Campaign: 11577322
Recall Date: Mar 14, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
In June of 2023 the brake booster vacuum pump failed, I took it to my regular repair shop and paid for it to be repaired. March 1, 2024 I was driving out of town and again the brakes failed, took it to Weimar Chevrolet in Cumberland MD to once again after less than 10,000 miles to be repaired again. Thankfully the dealership coordinated with the original repair shop and was able to do the repair this time at not cost to me (except I had to pay for a rental for 4 days)
Corrective Action:
In June of 2023 the brake booster vacuum pump failed, I took it to my regular repair shop and paid for it to be repaired. March 1, 2024 I was driving out of town and again the brakes failed, took it to Weimar Chevrolet in Cumberland MD to once again after less than 10,000 miles to be repaired again. Thankfully the dealership coordinated with the original repair shop and was able to do the repair this time at not cost to me (except I had to pay for a rental for 4 days)
Additional Notes:
In June of 2023 the brake booster vacuum pump failed, I took it to my regular repair shop and paid for it to be repaired. March 1, 2024 I was driving out of town and again the brakes failed, took it to Weimar Chevrolet in Cumberland MD to once again after less than 10,000 miles to be repaired again. Thankfully the dealership coordinated with the original repair shop and was able to do the repair this time at not cost to me (except I had to pay for a rental for 4 days)
Mfg Campaign: 11575266
Recall Date: Mar 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On going issue since August 2023. Same issues that a class action suit was filed but did not incude the 2020 model. This has happened in Aug 2023, Oct 2023 and now Feb 2024. Low oil pressure Engine power is reduced I have been towed 3 times I have dealt with Castriota Chevrolet, Hudson FL where I purchased the car who would not speak with me I have dealt with Chevrolet of Milford who claims I only needed an oil change but since August this is the 3rd time this is happening and Jonathan does not return my call I have sent all my Invoices and expenses this has cost since it happened to Chevrolet Corp and filed a complaint but they said there was nothing they could do, this is the case number and contact person Selinda Chevrolet Customer Assistance Service Request Number:[XXX] Phone Number: 1-866-790-5600, Extension: 5912260 I contacted the States Attorney office and they advised I contact you, so here I am. I have photos, invoices and receipts to back up everything and the things there is not enough room to fit in this space. This car is a hazard to me, the drivers on the road, my family and grandchildren I pick up daily. It does not belong on the road or traded in to have someone else have these issues. You do not get any warning, it just happens. The class action suit was for this problem up to 2017 models. This is what is in the suit: The lawsuit stresses that operating a car without sufficient engine oil is dangerous and can lead to an engine fire or an increased risk of accidents. Per the suit, GM itself warns drivers in its owners’ manuals to stop driving if their car’s oil pressure is low, stating that the engine “can become so hot that it catches fire.” The lawsuit goes on to stress that if an affected vehicle’s engine is damaged enough, it could fail to accelerate properly or shut down unexpectedly while the car is being driven. This could lead to an accident or leave drivers and their passengers stranded in an unsafe location, the suit says. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
On going issue since August 2023. Same issues that a class action suit was filed but did not incude the 2020 model. This has happened in Aug 2023, Oct 2023 and now Feb 2024. Low oil pressure Engine power is reduced I have been towed 3 times I have dealt with Castriota Chevrolet, Hudson FL where I purchased the car who would not speak with me I have dealt with Chevrolet of Milford who claims I only needed an oil change but since August this is the 3rd time this is happening and Jonathan does not return my call I have sent all my Invoices and expenses this has cost since it happened to Chevrolet Corp and filed a complaint but they said there was nothing they could do, this is the case number and contact person Selinda Chevrolet Customer Assistance Service Request Number:[XXX] Phone Number: 1-866-790-5600, Extension: 5912260 I contacted the States Attorney office and they advised I contact you, so here I am. I have photos, invoices and receipts to back up everything and the things there is not enough room to fit in this space. This car is a hazard to me, the drivers on the road, my family and grandchildren I pick up daily. It does not belong on the road or traded in to have someone else have these issues. You do not get any warning, it just happens. The class action suit was for this problem up to 2017 models. This is what is in the suit: The lawsuit stresses that operating a car without sufficient engine oil is dangerous and can lead to an engine fire or an increased risk of accidents. Per the suit, GM itself warns drivers in its owners’ manuals to stop driving if their car’s oil pressure is low, stating that the engine “can become so hot that it catches fire.” The lawsuit goes on to stress that if an affected vehicle’s engine is damaged enough, it could fail to accelerate properly or shut down unexpectedly while the car is being driven. This could lead to an accident or leave drivers and their passengers stranded in an unsafe location, the suit says. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
On going issue since August 2023. Same issues that a class action suit was filed but did not incude the 2020 model. This has happened in Aug 2023, Oct 2023 and now Feb 2024. Low oil pressure Engine power is reduced I have been towed 3 times I have dealt with Castriota Chevrolet, Hudson FL where I purchased the car who would not speak with me I have dealt with Chevrolet of Milford who claims I only needed an oil change but since August this is the 3rd time this is happening and Jonathan does not return my call I have sent all my Invoices and expenses this has cost since it happened to Chevrolet Corp and filed a complaint but they said there was nothing they could do, this is the case number and contact person Selinda Chevrolet Customer Assistance Service Request Number:[XXX] Phone Number: 1-866-790-5600, Extension: 5912260 I contacted the States Attorney office and they advised I contact you, so here I am. I have photos, invoices and receipts to back up everything and the things there is not enough room to fit in this space. This car is a hazard to me, the drivers on the road, my family and grandchildren I pick up daily. It does not belong on the road or traded in to have someone else have these issues. You do not get any warning, it just happens. The class action suit was for this problem up to 2017 models. This is what is in the suit: The lawsuit stresses that operating a car without sufficient engine oil is dangerous and can lead to an engine fire or an increased risk of accidents. Per the suit, GM itself warns drivers in its owners’ manuals to stop driving if their car’s oil pressure is low, stating that the engine “can become so hot that it catches fire.” The lawsuit goes on to stress that if an affected vehicle’s engine is damaged enough, it could fail to accelerate properly or shut down unexpectedly while the car is being driven. This could lead to an accident or leave drivers and their passengers stranded in an unsafe location, the suit says. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11574784
Recall Date: Feb 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle stalling, smell of fuel in oil. Dealer reported - high-pressure fuel pump failure, excessive fuel in crank case. Vehicle stalled/misfiring CEL present. Vehicle had to be towed to dealer from an island. Dealer will not warranty the part. Vehicle had less than 3,000 miles. Yes, three thousand miles.
Corrective Action:
Vehicle stalling, smell of fuel in oil. Dealer reported - high-pressure fuel pump failure, excessive fuel in crank case. Vehicle stalled/misfiring CEL present. Vehicle had to be towed to dealer from an island. Dealer will not warranty the part. Vehicle had less than 3,000 miles. Yes, three thousand miles.
Additional Notes:
Vehicle stalling, smell of fuel in oil. Dealer reported - high-pressure fuel pump failure, excessive fuel in crank case. Vehicle stalled/misfiring CEL present. Vehicle had to be towed to dealer from an island. Dealer will not warranty the part. Vehicle had less than 3,000 miles. Yes, three thousand miles.
Mfg Campaign: 11574288
Recall Date: Feb 27, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hit my brakes and had nothing but a hard pedal NO BRAKES AT ALL! This almost caused a major accident being speed limit is 70 and I could not stop the car. There was no warning light until I shut it off and turned it back on then lights blinked and said brake assist failure then the warning disappeared once again. This is very scary and I cannot believe there were other reports and nothing has been recalled.
Corrective Action:
Hit my brakes and had nothing but a hard pedal NO BRAKES AT ALL! This almost caused a major accident being speed limit is 70 and I could not stop the car. There was no warning light until I shut it off and turned it back on then lights blinked and said brake assist failure then the warning disappeared once again. This is very scary and I cannot believe there were other reports and nothing has been recalled.
Additional Notes:
Hit my brakes and had nothing but a hard pedal NO BRAKES AT ALL! This almost caused a major accident being speed limit is 70 and I could not stop the car. There was no warning light until I shut it off and turned it back on then lights blinked and said brake assist failure then the warning disappeared once again. This is very scary and I cannot believe there were other reports and nothing has been recalled.
Mfg Campaign: 11573946
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake control lost with no warning. Friend whom bought same car 2 days after me experienced same scenario around October 2023. I just dropped off my kid and I was coming off the highway! I could have killed others and if happened 20 mins prior my children! I'm a single mom and my kids only have me. There's no way this is coincidence on the same make, model, year! There has to be a faulty brake system that needs addressed before people do die!! I've been without my car for 3 days now and no one has answers!
Corrective Action:
Brake control lost with no warning. Friend whom bought same car 2 days after me experienced same scenario around October 2023. I just dropped off my kid and I was coming off the highway! I could have killed others and if happened 20 mins prior my children! I'm a single mom and my kids only have me. There's no way this is coincidence on the same make, model, year! There has to be a faulty brake system that needs addressed before people do die!! I've been without my car for 3 days now and no one has answers!
Additional Notes:
Brake control lost with no warning. Friend whom bought same car 2 days after me experienced same scenario around October 2023. I just dropped off my kid and I was coming off the highway! I could have killed others and if happened 20 mins prior my children! I'm a single mom and my kids only have me. There's no way this is coincidence on the same make, model, year! There has to be a faulty brake system that needs addressed before people do die!! I've been without my car for 3 days now and no one has answers!
Mfg Campaign: 11573501
Recall Date: Feb 22, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Corrective Action:
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Additional Notes:
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Mfg Campaign: 11572964
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Corrective Action:
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Additional Notes:
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Mfg Campaign: 11572964
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me
Corrective Action:
My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me
Additional Notes:
My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me
Mfg Campaign: 11571350
Recall Date: Feb 11, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury