Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Equinox and GMC Terrain vehicles equipped with ventilated front passenger seats. The Occupant Classification System may not properly disable the front passenger air bag when there is a small child or child restraint detected in the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222388911
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles. The driver's seat may have a stripped or loose bolt at the seat frame height-adjust pivot.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222377890
Recall Date: Sep 29, 2022
Consumer Complaints
87 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Air recirculation button has never worked since I bought my vehicle brand new in 3/2023. It continuously brings outside air in.
Corrective Action:
Air recirculation button has never worked since I bought my vehicle brand new in 3/2023. It continuously brings outside air in.
Additional Notes:
Air recirculation button has never worked since I bought my vehicle brand new in 3/2023. It continuously brings outside air in.
Mfg Campaign: 11624114
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Forward collision warning goes on even when no vehicles are infront of me.
Corrective Action:
Forward collision warning goes on even when no vehicles are infront of me.
Additional Notes:
Forward collision warning goes on even when no vehicles are infront of me.
Mfg Campaign: 11624116
Recall Date: Nov 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Water leak flooding the rear passenger compartment floor and the rear spare tire well. The water appears to be entering at the rear pillars. On the left rear leak, it is entering the fuse panel. The right rear leaks by the power outlet. I fear this is going to cause corrosion and create problems in the future. I removed almost 2 gallons of water from the rear floor with a carpet extractor. I was able to pull a drain plug in the rear spare tire well to remove that water. The moisture in the vehicle condensates on the inside windshield, moon/sunroof and the rear back glass making it difficult to leave in an emergency without first wiping all the window down with a towel. FYI: I am the brother of the vehicle owner. She has stage 4 lung cancer and I am handling things for her.
Corrective Action:
Water leak flooding the rear passenger compartment floor and the rear spare tire well. The water appears to be entering at the rear pillars. On the left rear leak, it is entering the fuse panel. The right rear leaks by the power outlet. I fear this is going to cause corrosion and create problems in the future. I removed almost 2 gallons of water from the rear floor with a carpet extractor. I was able to pull a drain plug in the rear spare tire well to remove that water. The moisture in the vehicle condensates on the inside windshield, moon/sunroof and the rear back glass making it difficult to leave in an emergency without first wiping all the window down with a towel. FYI: I am the brother of the vehicle owner. She has stage 4 lung cancer and I am handling things for her.
Additional Notes:
Water leak flooding the rear passenger compartment floor and the rear spare tire well. The water appears to be entering at the rear pillars. On the left rear leak, it is entering the fuse panel. The right rear leaks by the power outlet. I fear this is going to cause corrosion and create problems in the future. I removed almost 2 gallons of water from the rear floor with a carpet extractor. I was able to pull a drain plug in the rear spare tire well to remove that water. The moisture in the vehicle condensates on the inside windshield, moon/sunroof and the rear back glass making it difficult to leave in an emergency without first wiping all the window down with a towel. FYI: I am the brother of the vehicle owner. She has stage 4 lung cancer and I am handling things for her.
Mfg Campaign: 11622594
Recall Date: Oct 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
No
Corrective Action:
No
Additional Notes:
No
Mfg Campaign: 11622178
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
No
Corrective Action:
No
Additional Notes:
No
Mfg Campaign: 11622178
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
No
Corrective Action:
No
Additional Notes:
No
Mfg Campaign: 11622178
Recall Date: Oct 27, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car while driving suddenly died. The error code is related to the fuel pump, which I now understand had a recall for the 2 previous years. The dealership does not know when a replacement part might be available.
Corrective Action:
The car while driving suddenly died. The error code is related to the fuel pump, which I now understand had a recall for the 2 previous years. The dealership does not know when a replacement part might be available.
Additional Notes:
The car while driving suddenly died. The error code is related to the fuel pump, which I now understand had a recall for the 2 previous years. The dealership does not know when a replacement part might be available.
Mfg Campaign: 11621857
Recall Date: Oct 25, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 9/23/24 I was turning into a gas station going up a bit but of an incline and my car died, reduced engine power light came on as well as check engine light. Tried restart car and it would not start. Let vehicle sit for some time and it started and ran fine, the next day I took off it into the dealership and was told diagnostic indicates my fuel pump needs replaced, I replaced my fuel pump and the car ran fine until October 5, 2024 was driving down the highway at about 65mph when my vehicle lost power, I was able to pull off the road by coasting. Tried to start vehicle no power, engine power reduced light back on as well as check engine light. I was left stuck on the road waiting on a tow truck to take my vehicle back to the dealership that worked on it previously after contacting Chevy it was determined my fuel system failed and the part needed us on back order.
Corrective Action:
On 9/23/24 I was turning into a gas station going up a bit but of an incline and my car died, reduced engine power light came on as well as check engine light. Tried restart car and it would not start. Let vehicle sit for some time and it started and ran fine, the next day I took off it into the dealership and was told diagnostic indicates my fuel pump needs replaced, I replaced my fuel pump and the car ran fine until October 5, 2024 was driving down the highway at about 65mph when my vehicle lost power, I was able to pull off the road by coasting. Tried to start vehicle no power, engine power reduced light back on as well as check engine light. I was left stuck on the road waiting on a tow truck to take my vehicle back to the dealership that worked on it previously after contacting Chevy it was determined my fuel system failed and the part needed us on back order.
Additional Notes:
On 9/23/24 I was turning into a gas station going up a bit but of an incline and my car died, reduced engine power light came on as well as check engine light. Tried restart car and it would not start. Let vehicle sit for some time and it started and ran fine, the next day I took off it into the dealership and was told diagnostic indicates my fuel pump needs replaced, I replaced my fuel pump and the car ran fine until October 5, 2024 was driving down the highway at about 65mph when my vehicle lost power, I was able to pull off the road by coasting. Tried to start vehicle no power, engine power reduced light back on as well as check engine light. I was left stuck on the road waiting on a tow truck to take my vehicle back to the dealership that worked on it previously after contacting Chevy it was determined my fuel system failed and the part needed us on back order.
Mfg Campaign: 11621418
Recall Date: Oct 22, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Car lost power on highway. Driving 65 MPH upon exiting ramp, got a check engine light and immediately a message saying reduced engine power. Car went to a speed of about 45 MPH IMMEDIATELY. Thankfully I was able to exit the highway having been ON THE RAMP. I was still able to drive the car on reduced power, had to turn on the hazard and the car was unable to go over 20 MPH. Took it to firestone and was notified that there was a fuel pump issue. Car only had 29000 miles. I know several people this happened to. An absolute joke, these should be recalled.
Corrective Action:
Car lost power on highway. Driving 65 MPH upon exiting ramp, got a check engine light and immediately a message saying reduced engine power. Car went to a speed of about 45 MPH IMMEDIATELY. Thankfully I was able to exit the highway having been ON THE RAMP. I was still able to drive the car on reduced power, had to turn on the hazard and the car was unable to go over 20 MPH. Took it to firestone and was notified that there was a fuel pump issue. Car only had 29000 miles. I know several people this happened to. An absolute joke, these should be recalled.
Additional Notes:
Car lost power on highway. Driving 65 MPH upon exiting ramp, got a check engine light and immediately a message saying reduced engine power. Car went to a speed of about 45 MPH IMMEDIATELY. Thankfully I was able to exit the highway having been ON THE RAMP. I was still able to drive the car on reduced power, had to turn on the hazard and the car was unable to go over 20 MPH. Took it to firestone and was notified that there was a fuel pump issue. Car only had 29000 miles. I know several people this happened to. An absolute joke, these should be recalled.
Mfg Campaign: 11611292
Recall Date: Aug 27, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
February-March 2024 the car would stall when trying to accelerate. April 2024 while driving to the store, the vehicle reduced speed and went into power save mode, and the check engine light appeared. I took it to the dealer on a Monday morning and from their diagnosis they reported nothing was wrong. They stated I pretty much had to wait until the car went out before they can figure out what's wrong. May 2024 while reversing and then putting the vehicle in drive, the car begin to lose power and a message appeared saying switch to neutral. After parking and turning the car off, then turning it back on, it hardly wanted to turn on and the message appeared again to put the car in neutral.
Corrective Action:
February-March 2024 the car would stall when trying to accelerate. April 2024 while driving to the store, the vehicle reduced speed and went into power save mode, and the check engine light appeared. I took it to the dealer on a Monday morning and from their diagnosis they reported nothing was wrong. They stated I pretty much had to wait until the car went out before they can figure out what's wrong. May 2024 while reversing and then putting the vehicle in drive, the car begin to lose power and a message appeared saying switch to neutral. After parking and turning the car off, then turning it back on, it hardly wanted to turn on and the message appeared again to put the car in neutral.
Additional Notes:
February-March 2024 the car would stall when trying to accelerate. April 2024 while driving to the store, the vehicle reduced speed and went into power save mode, and the check engine light appeared. I took it to the dealer on a Monday morning and from their diagnosis they reported nothing was wrong. They stated I pretty much had to wait until the car went out before they can figure out what's wrong. May 2024 while reversing and then putting the vehicle in drive, the car begin to lose power and a message appeared saying switch to neutral. After parking and turning the car off, then turning it back on, it hardly wanted to turn on and the message appeared again to put the car in neutral.
Mfg Campaign: 11590676
Recall Date: May 24, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel pump quit on 12/24/23. Dealer had vehicle four months while GM designed new pump. Notified vehicle was ready but later same day was notified the catalytic converter was bad - one ordered. Another week. Picked up vehicle mid April 24 and drove about three miles and warning light came on. Returned to dealer, mechanic made adjustments and said all fixed. Been dealing w/GM for buy back or higher trade in. Battle all the way. Bought as tow vehicle with RV. About to leave on 2 to 3,000 mile trip. Do not trust Equinox and want to return/trade for another Equinox or Blazer. Have also looked at Ford products. BTW I was in the inside lane of a busy four lane highway when this happened and speed reduced to about 5 miles per hour. People love their horns when you try to get in outside lane in heavy traffic.
Corrective Action:
Fuel pump quit on 12/24/23. Dealer had vehicle four months while GM designed new pump. Notified vehicle was ready but later same day was notified the catalytic converter was bad - one ordered. Another week. Picked up vehicle mid April 24 and drove about three miles and warning light came on. Returned to dealer, mechanic made adjustments and said all fixed. Been dealing w/GM for buy back or higher trade in. Battle all the way. Bought as tow vehicle with RV. About to leave on 2 to 3,000 mile trip. Do not trust Equinox and want to return/trade for another Equinox or Blazer. Have also looked at Ford products. BTW I was in the inside lane of a busy four lane highway when this happened and speed reduced to about 5 miles per hour. People love their horns when you try to get in outside lane in heavy traffic.
Additional Notes:
Fuel pump quit on 12/24/23. Dealer had vehicle four months while GM designed new pump. Notified vehicle was ready but later same day was notified the catalytic converter was bad - one ordered. Another week. Picked up vehicle mid April 24 and drove about three miles and warning light came on. Returned to dealer, mechanic made adjustments and said all fixed. Been dealing w/GM for buy back or higher trade in. Battle all the way. Bought as tow vehicle with RV. About to leave on 2 to 3,000 mile trip. Do not trust Equinox and want to return/trade for another Equinox or Blazer. Have also looked at Ford products. BTW I was in the inside lane of a busy four lane highway when this happened and speed reduced to about 5 miles per hour. People love their horns when you try to get in outside lane in heavy traffic.
Mfg Campaign: 11587376
Recall Date: May 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car is having serious problems regarding its touch screen. 3 times a week the screen stops working and the car audio makes an unbearable noise. It doesn't allow me to use the GPS, it doesn't allow me to take calls and it presents problems in terms of technology.
Corrective Action:
My car is having serious problems regarding its touch screen. 3 times a week the screen stops working and the car audio makes an unbearable noise. It doesn't allow me to use the GPS, it doesn't allow me to take calls and it presents problems in terms of technology.
Additional Notes:
My car is having serious problems regarding its touch screen. 3 times a week the screen stops working and the car audio makes an unbearable noise. It doesn't allow me to use the GPS, it doesn't allow me to take calls and it presents problems in terms of technology.
Mfg Campaign: 11577165
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle stalled on an Expressway without any prior warning. It was taken to Webb Chevrolet in Oak Lawn Ill. That was [XXX]. It was determined that it needed a High pressure fuel pump. The part was and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This vehicle stalled on an Expressway without any prior warning. It was taken to Webb Chevrolet in Oak Lawn Ill. That was [XXX]. It was determined that it needed a High pressure fuel pump. The part was and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This vehicle stalled on an Expressway without any prior warning. It was taken to Webb Chevrolet in Oak Lawn Ill. That was [XXX]. It was determined that it needed a High pressure fuel pump. The part was and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575960
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle stalled on [XXX] without any prior warning while driving in Chicago. It was towed to Webb Chevy in Oak Lawn and it was determined that the high pressure fuel Pump failed. The part is and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
This vehicle stalled on [XXX] without any prior warning while driving in Chicago. It was towed to Webb Chevy in Oak Lawn and it was determined that the high pressure fuel Pump failed. The part is and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
This vehicle stalled on [XXX] without any prior warning while driving in Chicago. It was towed to Webb Chevy in Oak Lawn and it was determined that the high pressure fuel Pump failed. The part is and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11575965
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle stalled on a road blocking entrance to a People’s Gas Facility. It was towed to Webb Chevy and determined that the high pressure fuel pump failed and needs replacement. The part is unavailable
Corrective Action:
This vehicle stalled on a road blocking entrance to a People’s Gas Facility. It was towed to Webb Chevy and determined that the high pressure fuel pump failed and needs replacement. The part is unavailable
Additional Notes:
This vehicle stalled on a road blocking entrance to a People’s Gas Facility. It was towed to Webb Chevy and determined that the high pressure fuel pump failed and needs replacement. The part is unavailable
Mfg Campaign: 11575968
Recall Date: Mar 7, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is a fleet vehicle. Driver was traveling approximately 45 MPH when the vehicle began to slow down and then stall.
Corrective Action:
This is a fleet vehicle. Driver was traveling approximately 45 MPH when the vehicle began to slow down and then stall.
Additional Notes:
This is a fleet vehicle. Driver was traveling approximately 45 MPH when the vehicle began to slow down and then stall.
Mfg Campaign: 11574470
Recall Date: Feb 28, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This is fleet vehicle. Driver was traveling on the freeway at approximately 70MPH. The vehicle began to slow down and warning light came on. Vehicle would not exceed 35 MPH. Diagnosis provided by Courtesy Chevy - Malfunctioning fuel pump. Part has been on back order since November 2023.Delivery of part Unknown
Corrective Action:
This is fleet vehicle. Driver was traveling on the freeway at approximately 70MPH. The vehicle began to slow down and warning light came on. Vehicle would not exceed 35 MPH. Diagnosis provided by Courtesy Chevy - Malfunctioning fuel pump. Part has been on back order since November 2023.Delivery of part Unknown
Additional Notes:
This is fleet vehicle. Driver was traveling on the freeway at approximately 70MPH. The vehicle began to slow down and warning light came on. Vehicle would not exceed 35 MPH. Diagnosis provided by Courtesy Chevy - Malfunctioning fuel pump. Part has been on back order since November 2023.Delivery of part Unknown
Mfg Campaign: 11574474
Recall Date: Feb 28, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Corrective Action:
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Additional Notes:
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Mfg Campaign: 11569797
Recall Date: Feb 4, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Corrective Action:
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Additional Notes:
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Mfg Campaign: 11569797
Recall Date: Feb 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery wil not charge or stay charged. Battery have been replaced twice the issue presist.
Corrective Action:
Battery wil not charge or stay charged. Battery have been replaced twice the issue presist.
Additional Notes:
Battery wil not charge or stay charged. Battery have been replaced twice the issue presist.
Mfg Campaign: 11567616
Recall Date: Jan 24, 2024
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