Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232403240
Recall Date: May 11, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Equinox and GMC Terrain vehicles equipped with ventilated front passenger seats. The Occupant Classification System may not properly disable the front passenger air bag when there is a small child or child restraint detected in the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222388911
Recall Date: Dec 15, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles. The driver's seat may have a stripped or loose bolt at the seat frame height-adjust pivot.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222377890
Recall Date: Sep 29, 2022
Consumer Complaints
87 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Corrective Action:
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Additional Notes:
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Mfg Campaign: 11552322
Recall Date: Oct 27, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Corrective Action:
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Additional Notes:
We bought a 2023 Chevy Equinox AWD specifically because it said it can be flat towed behind an RV. When towing it, we have noticed that when going around certain turns such as a cloverleaf on or off ramp, as you are in the turn, the tires start screeching loudly, you can smell burning rubber, and the RV feels like it's being tugged on by the car. As soon as the RV goes straight again, the screeching and tugging stop. This does not happen when turning a corner at a stop sign or stop light. We did not notice any warning lights on in the car after stopping to check on the vehicle. I feel this is a big safety issue for those driving/riding in the RV and also for other drivers around us as we do not know the stress this is putting on our Equinox tow connection setup, the frame of the Equinox or the RV hitch system. This issue is happening to other 2023 Equinox owners and we all have different RV's and various tow equipment setups. The common factor is the Equinox. I have not reported this to the dealer yet but plan to do so today.
Mfg Campaign: 11552322
Recall Date: Oct 27, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Corrective Action:
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Additional Notes:
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Mfg Campaign: 11551574
Recall Date: Oct 24, 2023
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Corrective Action:
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Additional Notes:
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at various speeds, the infotainment screen failed to operate as needed. Additionally, the back-up camera image appeared on the screen while driving. The contact stated that the Blind Spot sensors failed to operate as needed. The vehicle was taken to a dealer and the contact was informed there was a Service Bulletin in reference to the failure. The manufacturer was also notified of the failure and informed the contact that there was no repair for the defect. The vehicle was not repaired. The failure mileage was approximately 5,000. The VIN was not available.
Mfg Campaign: 11551574
Recall Date: Oct 24, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2023 Equinox owner's manual states that the Equinox can be safely flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this statement in the owners manual. However, when flat towing the Equinox behind a motorhome through turns such as cloverleaf offramp of freeways that have a banked side to the turn the brakes on the car lock and the car loses traction and slides. The Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. This happens at or below the posted speed limit on these off-ramps. The loss of controlled traction of the Equinox in a freeway offramp presents a safety hazard because I can no longer ensure that the Equinox is moving in a controlled path. I am also concerned that the stresses being applied to the hitch of the motorhome and the structure of the Equinox from being dragged around a freeway curve may result in damage to structural elements of both vehicles that are designed to prevent disconnection of the car from the motorhome. This might result in a failure of the hitch connection resulting in a runaway vehicle. I brought this issue to GM's attention and there has been no fix to date.
Corrective Action:
MY 2023 Equinox owner's manual states that the Equinox can be safely flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this statement in the owners manual. However, when flat towing the Equinox behind a motorhome through turns such as cloverleaf offramp of freeways that have a banked side to the turn the brakes on the car lock and the car loses traction and slides. The Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. This happens at or below the posted speed limit on these off-ramps. The loss of controlled traction of the Equinox in a freeway offramp presents a safety hazard because I can no longer ensure that the Equinox is moving in a controlled path. I am also concerned that the stresses being applied to the hitch of the motorhome and the structure of the Equinox from being dragged around a freeway curve may result in damage to structural elements of both vehicles that are designed to prevent disconnection of the car from the motorhome. This might result in a failure of the hitch connection resulting in a runaway vehicle. I brought this issue to GM's attention and there has been no fix to date.
Additional Notes:
MY 2023 Equinox owner's manual states that the Equinox can be safely flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this statement in the owners manual. However, when flat towing the Equinox behind a motorhome through turns such as cloverleaf offramp of freeways that have a banked side to the turn the brakes on the car lock and the car loses traction and slides. The Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. This happens at or below the posted speed limit on these off-ramps. The loss of controlled traction of the Equinox in a freeway offramp presents a safety hazard because I can no longer ensure that the Equinox is moving in a controlled path. I am also concerned that the stresses being applied to the hitch of the motorhome and the structure of the Equinox from being dragged around a freeway curve may result in damage to structural elements of both vehicles that are designed to prevent disconnection of the car from the motorhome. This might result in a failure of the hitch connection resulting in a runaway vehicle. I brought this issue to GM's attention and there has been no fix to date.
Mfg Campaign: 11550805
Recall Date: Oct 19, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Corrective Action:
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Additional Notes:
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Mfg Campaign: 11550237
Recall Date: Oct 16, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Corrective Action:
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Additional Notes:
The 2023 Equinox owner's manual states that the Equinox can be flat towed behind a motorhome with all four wheels on the ground. I bought the vehicle based on this representation for towing behind our motorhome. When towing thorough turns at certain speeds and of certain radius and duration, the Equinox tires make a loud screeching noise and the smell of burning rubber is noticed. This condition begins shortly after the Equinox enters the turn and ends once the Equinox completes the turn. A video camera inside the Equinox shows the steering wheel vibrating strongly left/right accompanied by the screeching noise, and the degree to which the steering wheel rotates during the turn is LESS than when the Equinox is driven through the same turn. (See video at https://youtu.be/vEMAQiKWW64?t=14). The driver of the motorhome feels a lagging or pulling sensation against the motorhome, as if the Equinox is applying its brakes throughout the turn. I am concerned that a vehicle that applies its brakes while being towed through a turn is a safety hazard to those in the motorhome and to other drivers on the road. It may be causing unknown damage to components of the Equinox, its towing base plate, as well as to the motorhome towing equipment, tow hitch, and chassis. I brought this issue to GM's attention and there has been no fix to date.
Mfg Campaign: 11550237
Recall Date: Oct 16, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Corrective Action:
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Additional Notes:
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Mfg Campaign: 11550019
Recall Date: Oct 15, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Corrective Action:
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Additional Notes:
While four wheel down towing my 2023 Equinox behind my motorhome, under certain road conditions, the tires can be heard squealing and burnt rubber can be seen and smelt. I put a camera in the car to record the event and during the described events the steering wheel can be seen shaking violently. This type of event occurs consistently on cloverleaf type on and off ramps and other roads that have somewhat tight turns that are banked. I am correctly towing the car per GM's published dingy towing instructions for the 2023 Equinox. I have ten years experience towing a 2011 Equinox with the same set up that have been trouble free. In May of 2023 I reported the issue to my dealer and sent the videos. GM opened a case, 9-9951144997, but to date no resolution for the problem. This is a serious safety concern for me and my family travelling in the motorhome and my concern extends to others on the highway. When you can hear the tires squealing from inside a diesel pusher motorhome and view on video how violent the event is, the safety of towing the 2023 Equinox has to be questioned.
Mfg Campaign: 11550019
Recall Date: Oct 15, 2023
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving at various speeds with the windows rolled down, the vehicle would shake violently with a loud winding sound throughout the vehicle. The contact stated that the shaking was extremely severe, causing it to be difficult to see out of the mirrors. The vehicle was taken to the dealer where an unstated defect was found but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40.
Corrective Action:
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving at various speeds with the windows rolled down, the vehicle would shake violently with a loud winding sound throughout the vehicle. The contact stated that the shaking was extremely severe, causing it to be difficult to see out of the mirrors. The vehicle was taken to the dealer where an unstated defect was found but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40.
Additional Notes:
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving at various speeds with the windows rolled down, the vehicle would shake violently with a loud winding sound throughout the vehicle. The contact stated that the shaking was extremely severe, causing it to be difficult to see out of the mirrors. The vehicle was taken to the dealer where an unstated defect was found but no assistance was offered. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40.
Mfg Campaign: 11547731
Recall Date: Oct 2, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Corrective Action:
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Additional Notes:
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Mfg Campaign: 11546232
Recall Date: Sep 24, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Corrective Action:
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Additional Notes:
While towing my equinox behind my motorhome, with properly installed equipment, I experience tire screeching when taking off ramps from the highway. From extensive research, I've found that many 2023 Equinox owners are having the same issue and many have started GM case numbers. This issue is happening with many different tow systems installed and the only constant denominator is the 2023 Equinox. I've read that GM is fully aware of the issue and is working on a fix. I just wanted to get my involvement documented to potentially show the scope of this problem.
Mfg Campaign: 11546232
Recall Date: Sep 24, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2023 Equinox tires lock up on cloverleaf on/off ramps when being flat towed behind a motorhome. The safety concern has occurred several times on cloverleaf on/off ramps. Proper procedures for flat towing per GM user manual do not resolve the problem. The Blue Ox towing package was installed by professionals. Dealership has been in contact with General Motors technician and no solution has been found. Safety of passengers in motorhome as well as other vehicles on the roadways are put at risk for accident due to skidding and visible tire smoke of Equinox. The skidding and visible smoke tire are concerns as excessive forces to the hitch, tow bar and baseplate as well as the Equinox front suspension and electronic system could compromise safety. It's likely a cumulative effect of repeated tire lock ups could accelerate and compromise safety even further. Internet research has yielded similar safety concerns for this same problem with no solution from GM. On September 7, a phone call complaint was filed with GM; we are awaiting a case number. Letters including a detailed chronology were mailed to the Chevrolet dealership and GM on September 9. Please contact me if you wish to see this information.
Corrective Action:
2023 Equinox tires lock up on cloverleaf on/off ramps when being flat towed behind a motorhome. The safety concern has occurred several times on cloverleaf on/off ramps. Proper procedures for flat towing per GM user manual do not resolve the problem. The Blue Ox towing package was installed by professionals. Dealership has been in contact with General Motors technician and no solution has been found. Safety of passengers in motorhome as well as other vehicles on the roadways are put at risk for accident due to skidding and visible tire smoke of Equinox. The skidding and visible smoke tire are concerns as excessive forces to the hitch, tow bar and baseplate as well as the Equinox front suspension and electronic system could compromise safety. It's likely a cumulative effect of repeated tire lock ups could accelerate and compromise safety even further. Internet research has yielded similar safety concerns for this same problem with no solution from GM. On September 7, a phone call complaint was filed with GM; we are awaiting a case number. Letters including a detailed chronology were mailed to the Chevrolet dealership and GM on September 9. Please contact me if you wish to see this information.
Additional Notes:
2023 Equinox tires lock up on cloverleaf on/off ramps when being flat towed behind a motorhome. The safety concern has occurred several times on cloverleaf on/off ramps. Proper procedures for flat towing per GM user manual do not resolve the problem. The Blue Ox towing package was installed by professionals. Dealership has been in contact with General Motors technician and no solution has been found. Safety of passengers in motorhome as well as other vehicles on the roadways are put at risk for accident due to skidding and visible tire smoke of Equinox. The skidding and visible smoke tire are concerns as excessive forces to the hitch, tow bar and baseplate as well as the Equinox front suspension and electronic system could compromise safety. It's likely a cumulative effect of repeated tire lock ups could accelerate and compromise safety even further. Internet research has yielded similar safety concerns for this same problem with no solution from GM. On September 7, a phone call complaint was filed with GM; we are awaiting a case number. Letters including a detailed chronology were mailed to the Chevrolet dealership and GM on September 9. Please contact me if you wish to see this information.
Mfg Campaign: 11543586
Recall Date: Sep 9, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Aug 6, I started my car and tried to apply the brakes. My foot went all the way to the floorboards. The Brake warning lamp and stability warning lamps came on and would not go away. I tried restarting the car and the problem remained. The brakes were not properly functioning. On August 7, I took my car to the dealership. They saw the warning lamps, but the brakes were working. GM told them to just clear the codes and let me drive it. The service manager would not and is waiting for a part (5 weeks later). I will also include the information from OnStar with the codes.
Corrective Action:
On Aug 6, I started my car and tried to apply the brakes. My foot went all the way to the floorboards. The Brake warning lamp and stability warning lamps came on and would not go away. I tried restarting the car and the problem remained. The brakes were not properly functioning. On August 7, I took my car to the dealership. They saw the warning lamps, but the brakes were working. GM told them to just clear the codes and let me drive it. The service manager would not and is waiting for a part (5 weeks later). I will also include the information from OnStar with the codes.
Additional Notes:
On Aug 6, I started my car and tried to apply the brakes. My foot went all the way to the floorboards. The Brake warning lamp and stability warning lamps came on and would not go away. I tried restarting the car and the problem remained. The brakes were not properly functioning. On August 7, I took my car to the dealership. They saw the warning lamps, but the brakes were working. GM told them to just clear the codes and let me drive it. The service manager would not and is waiting for a part (5 weeks later). I will also include the information from OnStar with the codes.
Mfg Campaign: 11543494
Recall Date: Sep 8, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Corrective Action:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Additional Notes:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Mfg Campaign: 11537336
Recall Date: Aug 9, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Corrective Action:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Additional Notes:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Mfg Campaign: 11537336
Recall Date: Aug 9, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Corrective Action:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Additional Notes:
Vehicle was set up per manual to be flat towed behind our motorhome. We followed the set-up steps according to the manual exactly. When driving and applying the brakes for more than a few seconds the front tires would lock up and squeal. This same situation happened when making a hard curve like a cloverleaf exit ramp.
Mfg Campaign: 11537336
Recall Date: Aug 9, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Went to the grocery store, bought $300 worth of stuff, loaded it all in the back. Driving home, one of the bags full of bottles of wine fell over. Upon arriving home, tried to slowly and partially open the lift gate to prevent items from falling out. Hit button to open lift gate. With left hand, tried to slow down the opening while with right hand, reached in to catch loose bottles. Apparently my providing resistance to slow the opening was interpreted as some kind of "problem" causing the opening to reverse and causing the lift gate to close on my right arm. I now have a large abrasion and bruise on my right arm where the lift gate tried to eat my arm. If the lift gate had a manual opening, I could have opened it at my desired speed but there is only an automatic opening with its default speed. When this is combined with the automatic reversal, you have a people eater. I tried to report this to Chevrolet but could not find anything in their many websites where a safety issue can be reported.
Corrective Action:
Went to the grocery store, bought $300 worth of stuff, loaded it all in the back. Driving home, one of the bags full of bottles of wine fell over. Upon arriving home, tried to slowly and partially open the lift gate to prevent items from falling out. Hit button to open lift gate. With left hand, tried to slow down the opening while with right hand, reached in to catch loose bottles. Apparently my providing resistance to slow the opening was interpreted as some kind of "problem" causing the opening to reverse and causing the lift gate to close on my right arm. I now have a large abrasion and bruise on my right arm where the lift gate tried to eat my arm. If the lift gate had a manual opening, I could have opened it at my desired speed but there is only an automatic opening with its default speed. When this is combined with the automatic reversal, you have a people eater. I tried to report this to Chevrolet but could not find anything in their many websites where a safety issue can be reported.
Additional Notes:
Went to the grocery store, bought $300 worth of stuff, loaded it all in the back. Driving home, one of the bags full of bottles of wine fell over. Upon arriving home, tried to slowly and partially open the lift gate to prevent items from falling out. Hit button to open lift gate. With left hand, tried to slow down the opening while with right hand, reached in to catch loose bottles. Apparently my providing resistance to slow the opening was interpreted as some kind of "problem" causing the opening to reverse and causing the lift gate to close on my right arm. I now have a large abrasion and bruise on my right arm where the lift gate tried to eat my arm. If the lift gate had a manual opening, I could have opened it at my desired speed but there is only an automatic opening with its default speed. When this is combined with the automatic reversal, you have a people eater. I tried to report this to Chevrolet but could not find anything in their many websites where a safety issue can be reported.
Mfg Campaign: 11536094
Recall Date: Aug 2, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
See Uploaded file.
Corrective Action:
See Uploaded file.
Additional Notes:
See Uploaded file.
Mfg Campaign: 11533708
Recall Date: Jul 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While attempting accelerate on the highway at 70 MPH the car entered "Engine power reduced" mode resulting in the car to slow down. This reduced speed resulted in a few near misses on the highway. The check engine light than began to flash for about 15 seconds before all the messages went away and normal driving conditions occurred. Taking it into the dealership they pulled from the computer the issue of "multiple cylinder misfire" but could not replicate the issue. I also filed a ticket with GM letting them know of a potentially deadly issue but they sided with the dealer stating the car was operating within normal parameters since they could not duplicate the issue. The weather prior to the issue was rainy.
Corrective Action:
While attempting accelerate on the highway at 70 MPH the car entered "Engine power reduced" mode resulting in the car to slow down. This reduced speed resulted in a few near misses on the highway. The check engine light than began to flash for about 15 seconds before all the messages went away and normal driving conditions occurred. Taking it into the dealership they pulled from the computer the issue of "multiple cylinder misfire" but could not replicate the issue. I also filed a ticket with GM letting them know of a potentially deadly issue but they sided with the dealer stating the car was operating within normal parameters since they could not duplicate the issue. The weather prior to the issue was rainy.
Additional Notes:
While attempting accelerate on the highway at 70 MPH the car entered "Engine power reduced" mode resulting in the car to slow down. This reduced speed resulted in a few near misses on the highway. The check engine light than began to flash for about 15 seconds before all the messages went away and normal driving conditions occurred. Taking it into the dealership they pulled from the computer the issue of "multiple cylinder misfire" but could not replicate the issue. I also filed a ticket with GM letting them know of a potentially deadly issue but they sided with the dealer stating the car was operating within normal parameters since they could not duplicate the issue. The weather prior to the issue was rainy.
Mfg Campaign: 11533070
Recall Date: Jul 18, 2023
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