Complaints & Recalls
Consumer Complaints
97 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On May 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a GM inspector has looked at it so far. The dealership told me because I filed a complaint with GM they can't touch it unless directed by GM now. It almost knocked me out, I saw black and was hard to see for at first within a few hours it was a huge goose egg on my head. It put me and my 6yr old at risk as she was with me but luckily in the car already. When approaching my car I used the liftgate remote to open it ahead of time, got my daughter in car and went to put our backpacks in the back when it crashed on my head full force no warning. It was extremely painful and caused a concussion with multiple symptoms. Headaches, painful bump, ear ringing, feeling so hot, major brain fog, forgetfulness, watery eyes, feeling really tired and hard to wake up in the morning. It has been about 3 weeks and the symptoms are mostly gone except bad ear ringing, light sensativity, on and off headaches easily, can't put my hair in ponytail as it hurts still. I still have a small dent in my head. The doc says these lasting concussion symptoms could last for months. I don't understand why this has problem has not been fixed when research shows it has been a problem since 2010. The only other issue I had with the car was my instrument panel going black while I was driving a few weeks prior.
Corrective Action:
On May 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a GM inspector has looked at it so far. The dealership told me because I filed a complaint with GM they can't touch it unless directed by GM now. It almost knocked me out, I saw black and was hard to see for at first within a few hours it was a huge goose egg on my head. It put me and my 6yr old at risk as she was with me but luckily in the car already. When approaching my car I used the liftgate remote to open it ahead of time, got my daughter in car and went to put our backpacks in the back when it crashed on my head full force no warning. It was extremely painful and caused a concussion with multiple symptoms. Headaches, painful bump, ear ringing, feeling so hot, major brain fog, forgetfulness, watery eyes, feeling really tired and hard to wake up in the morning. It has been about 3 weeks and the symptoms are mostly gone except bad ear ringing, light sensativity, on and off headaches easily, can't put my hair in ponytail as it hurts still. I still have a small dent in my head. The doc says these lasting concussion symptoms could last for months. I don't understand why this has problem has not been fixed when research shows it has been a problem since 2010. The only other issue I had with the car was my instrument panel going black while I was driving a few weeks prior.
Additional Notes:
On May 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a GM inspector has looked at it so far. The dealership told me because I filed a complaint with GM they can't touch it unless directed by GM now. It almost knocked me out, I saw black and was hard to see for at first within a few hours it was a huge goose egg on my head. It put me and my 6yr old at risk as she was with me but luckily in the car already. When approaching my car I used the liftgate remote to open it ahead of time, got my daughter in car and went to put our backpacks in the back when it crashed on my head full force no warning. It was extremely painful and caused a concussion with multiple symptoms. Headaches, painful bump, ear ringing, feeling so hot, major brain fog, forgetfulness, watery eyes, feeling really tired and hard to wake up in the morning. It has been about 3 weeks and the symptoms are mostly gone except bad ear ringing, light sensativity, on and off headaches easily, can't put my hair in ponytail as it hurts still. I still have a small dent in my head. The doc says these lasting concussion symptoms could last for months. I don't understand why this has problem has not been fixed when research shows it has been a problem since 2010. The only other issue I had with the car was my instrument panel going black while I was driving a few weeks prior.
Mfg Campaign: 11663391
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I recently purchased a 2025 Equinox EV LT1 vehicle. Overall, the vehicle is performing well and has a number of safety features that are helpful when driving. As others have also reported, the windshield glare on this vehicle is a weak spot, and without polarized sunglasses, the glare is often severe and distracting. At night, the use of sunglasses is of course not feasible, and occasional glare from headlights and streetlights can compromise the driver's ability to view the road and surroundings. Aftermarket dash covers are available, and that may be what I have to resort to to address the problem until/unless a recall or remedy is available from GM directly. This may seem more like an annoyance than a significant safety issue, but when you are unable to clearly view the environment around you when driving, it is a real problem.
Corrective Action:
I recently purchased a 2025 Equinox EV LT1 vehicle. Overall, the vehicle is performing well and has a number of safety features that are helpful when driving. As others have also reported, the windshield glare on this vehicle is a weak spot, and without polarized sunglasses, the glare is often severe and distracting. At night, the use of sunglasses is of course not feasible, and occasional glare from headlights and streetlights can compromise the driver's ability to view the road and surroundings. Aftermarket dash covers are available, and that may be what I have to resort to to address the problem until/unless a recall or remedy is available from GM directly. This may seem more like an annoyance than a significant safety issue, but when you are unable to clearly view the environment around you when driving, it is a real problem.
Additional Notes:
I recently purchased a 2025 Equinox EV LT1 vehicle. Overall, the vehicle is performing well and has a number of safety features that are helpful when driving. As others have also reported, the windshield glare on this vehicle is a weak spot, and without polarized sunglasses, the glare is often severe and distracting. At night, the use of sunglasses is of course not feasible, and occasional glare from headlights and streetlights can compromise the driver's ability to view the road and surroundings. Aftermarket dash covers are available, and that may be what I have to resort to to address the problem until/unless a recall or remedy is available from GM directly. This may seem more like an annoyance than a significant safety issue, but when you are unable to clearly view the environment around you when driving, it is a real problem.
Mfg Campaign: 11663396
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2025 Chevrolet Equinox. The contact stated while reversing at an undisclosed speed, the vehicle shuddered and stalled. The contact stated that the failure had occurred on several occasions. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to a dealer to be diagnosed, and the contact became aware that transmission fluid was leaking from the bottom of the vehicle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2025 Chevrolet Equinox. The contact stated while reversing at an undisclosed speed, the vehicle shuddered and stalled. The contact stated that the failure had occurred on several occasions. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to a dealer to be diagnosed, and the contact became aware that transmission fluid was leaking from the bottom of the vehicle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2025 Chevrolet Equinox. The contact stated while reversing at an undisclosed speed, the vehicle shuddered and stalled. The contact stated that the failure had occurred on several occasions. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to a dealer to be diagnosed, and the contact became aware that transmission fluid was leaking from the bottom of the vehicle and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Mfg Campaign: 11663111
Recall Date: May 27, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I recently purchased this vehicle. The dash has a horrible reflection in the windshield creating some visibility issues the it is daytime especially in direct sunlight. I am worried that this hindered vision is going put drivers, pedestrians and animals at an increased risk of accidents. This is a known problem among the Equinox EV community, but I was unaware at the time of purchase.
Corrective Action:
I recently purchased this vehicle. The dash has a horrible reflection in the windshield creating some visibility issues the it is daytime especially in direct sunlight. I am worried that this hindered vision is going put drivers, pedestrians and animals at an increased risk of accidents. This is a known problem among the Equinox EV community, but I was unaware at the time of purchase.
Additional Notes:
I recently purchased this vehicle. The dash has a horrible reflection in the windshield creating some visibility issues the it is daytime especially in direct sunlight. I am worried that this hindered vision is going put drivers, pedestrians and animals at an increased risk of accidents. This is a known problem among the Equinox EV community, but I was unaware at the time of purchase.
Mfg Campaign: 11663125
Recall Date: May 27, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The windshield has a defect on the right hand side. It seems like blurry waves. I noticed it because I got nervous thinking that there were cars riding next to me very close but it is just a glare from the defect.
Corrective Action:
The windshield has a defect on the right hand side. It seems like blurry waves. I noticed it because I got nervous thinking that there were cars riding next to me very close but it is just a glare from the defect.
Additional Notes:
The windshield has a defect on the right hand side. It seems like blurry waves. I noticed it because I got nervous thinking that there were cars riding next to me very close but it is just a glare from the defect.
Mfg Campaign: 11662935
Recall Date: May 24, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Steering feels slightly loose and keeps drifting to the left. When I have people in the backseat and I take off from a stop, the vehicle swerves to the left. Hoping the dealership will do an alignment when I take it in.
Corrective Action:
Steering feels slightly loose and keeps drifting to the left. When I have people in the backseat and I take off from a stop, the vehicle swerves to the left. Hoping the dealership will do an alignment when I take it in.
Additional Notes:
Steering feels slightly loose and keeps drifting to the left. When I have people in the backseat and I take off from a stop, the vehicle swerves to the left. Hoping the dealership will do an alignment when I take it in.
Mfg Campaign: 11662936
Recall Date: May 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My new 2025 Equinox RS AWD ran out of gas entering a 55 MPH highway. I tried to roll to the shoulder, and I came to a stop half on the right shoulder and half in the lane. When a 2025 Equinox RS AWD won't run, in this case because it is out of gas, there is no way to shift the car out of Park and into Neutral so it could be rolled out off the road, or on to a Tow truck ramp. When a 2025 Equinox RS AWD isn't running, it's locked in Park, and in order to move it needs to be jacked up and set on wheel dollies, for all four wheels.
Corrective Action:
My new 2025 Equinox RS AWD ran out of gas entering a 55 MPH highway. I tried to roll to the shoulder, and I came to a stop half on the right shoulder and half in the lane. When a 2025 Equinox RS AWD won't run, in this case because it is out of gas, there is no way to shift the car out of Park and into Neutral so it could be rolled out off the road, or on to a Tow truck ramp. When a 2025 Equinox RS AWD isn't running, it's locked in Park, and in order to move it needs to be jacked up and set on wheel dollies, for all four wheels.
Additional Notes:
My new 2025 Equinox RS AWD ran out of gas entering a 55 MPH highway. I tried to roll to the shoulder, and I came to a stop half on the right shoulder and half in the lane. When a 2025 Equinox RS AWD won't run, in this case because it is out of gas, there is no way to shift the car out of Park and into Neutral so it could be rolled out off the road, or on to a Tow truck ramp. When a 2025 Equinox RS AWD isn't running, it's locked in Park, and in order to move it needs to be jacked up and set on wheel dollies, for all four wheels.
Mfg Campaign: 11662190
Recall Date: May 20, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
There is intense glare off the dashboard, impairing visibility.
Corrective Action:
There is intense glare off the dashboard, impairing visibility.
Additional Notes:
There is intense glare off the dashboard, impairing visibility.
Mfg Campaign: 11661771
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Corrective Action:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Additional Notes:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Mfg Campaign: 11661389
Recall Date: May 16, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Corrective Action:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Additional Notes:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Mfg Campaign: 11661389
Recall Date: May 16, 2025
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Corrective Action:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Additional Notes:
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Mfg Campaign: 11661389
Recall Date: May 16, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering wheel seizes at highway speeds after driving for an extended period (2+ hours.) The steering seems to lock into a position so while approaching a curve you're unable to steer toward the center of the lane, requiring you to jerk the steering wheel towards the center of the lane to prevent going out of the lane. This issue was reported and taken to multiple GM dealerships to address and they keep insisting it's Lane keep assist, it is not as this issue happens when it's turned of, further more lane keep assist usually nudges a vehicle back in lane or vibrates to warn you're drifting out of a lane. It does not actively try to pull you out of a lane as We've experienced with this car. This is a deadly hazard that may cause an inattentive drive to over steer into an accident, and because of it's intermittent nature, It will be surprising and scary causing less experienced drivers to overreact to it. I'm afraid this may be a latent safety fault within the 2025 Chevy Equinox, that will eventually cost lives, and worst part, this cause may not be detected for a long time.. I hope more instances of this gets reported to force GM and it's dealerships to spend the proper effort to hunt down this safety issue and address it before it's too late
Corrective Action:
The steering wheel seizes at highway speeds after driving for an extended period (2+ hours.) The steering seems to lock into a position so while approaching a curve you're unable to steer toward the center of the lane, requiring you to jerk the steering wheel towards the center of the lane to prevent going out of the lane. This issue was reported and taken to multiple GM dealerships to address and they keep insisting it's Lane keep assist, it is not as this issue happens when it's turned of, further more lane keep assist usually nudges a vehicle back in lane or vibrates to warn you're drifting out of a lane. It does not actively try to pull you out of a lane as We've experienced with this car. This is a deadly hazard that may cause an inattentive drive to over steer into an accident, and because of it's intermittent nature, It will be surprising and scary causing less experienced drivers to overreact to it. I'm afraid this may be a latent safety fault within the 2025 Chevy Equinox, that will eventually cost lives, and worst part, this cause may not be detected for a long time.. I hope more instances of this gets reported to force GM and it's dealerships to spend the proper effort to hunt down this safety issue and address it before it's too late
Additional Notes:
The steering wheel seizes at highway speeds after driving for an extended period (2+ hours.) The steering seems to lock into a position so while approaching a curve you're unable to steer toward the center of the lane, requiring you to jerk the steering wheel towards the center of the lane to prevent going out of the lane. This issue was reported and taken to multiple GM dealerships to address and they keep insisting it's Lane keep assist, it is not as this issue happens when it's turned of, further more lane keep assist usually nudges a vehicle back in lane or vibrates to warn you're drifting out of a lane. It does not actively try to pull you out of a lane as We've experienced with this car. This is a deadly hazard that may cause an inattentive drive to over steer into an accident, and because of it's intermittent nature, It will be surprising and scary causing less experienced drivers to overreact to it. I'm afraid this may be a latent safety fault within the 2025 Chevy Equinox, that will eventually cost lives, and worst part, this cause may not be detected for a long time.. I hope more instances of this gets reported to force GM and it's dealerships to spend the proper effort to hunt down this safety issue and address it before it's too late
Mfg Campaign: 11660903
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it’s impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. This is a safety issue and so far GM has not done anything about it.
Corrective Action:
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it’s impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. This is a safety issue and so far GM has not done anything about it.
Additional Notes:
Windshield glare from ribbed dashboard reflection under sunlight is distracting and often obstructs visibility so severely that it’s impossible to drive safely without wearing polarized sunglasses or placing a dark colored dash mat. This is a safety issue and so far GM has not done anything about it.
Mfg Campaign: 11660942
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Corrective Action:
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Additional Notes:
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Mfg Campaign: 11660188
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Corrective Action:
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Additional Notes:
Michigan vehicle 2000 miles. Vehicle is totally stock. #1 The dash is reflecting on to the windshield more than I've ever seen on any other vehicle. It's really starting to constantly take my focus off what is happening in front of me. #2 Other issue is the blind spot warning system. Most Michigan u-turns are single lanes that turn into two as you're turning in the U. The system is constantly beeping at me for cars that are in the inside lane for no apparent reason. Both issues are very distracting and taking my concentration off the road.
Mfg Campaign: 11660188
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Glaring Issue. High Voltage Battery keeps popping up error
Corrective Action:
Glaring Issue. High Voltage Battery keeps popping up error
Additional Notes:
Glaring Issue. High Voltage Battery keeps popping up error
Mfg Campaign: 11659165
Recall Date: May 6, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Glaring Issue. High Voltage Battery keeps popping up error
Corrective Action:
Glaring Issue. High Voltage Battery keeps popping up error
Additional Notes:
Glaring Issue. High Voltage Battery keeps popping up error
Mfg Campaign: 11659165
Recall Date: May 6, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Corrective Action:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Additional Notes:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Mfg Campaign: 11658835
Recall Date: May 4, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Corrective Action:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Additional Notes:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Mfg Campaign: 11658835
Recall Date: May 4, 2025
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Corrective Action:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Additional Notes:
Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it
Mfg Campaign: 11658835
Recall Date: May 4, 2025
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