Complaints & Recalls
Consumer Complaints
175 ComplaintsGeneral Motors, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET IMPALA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TRUNK UNLATCHED AND OPENED INDEPENDENTLY. AS A RESULT, THE BATTERY WAS DRAINED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD HAPPEN WHILE DRIVING. NO WARNING LIGHT ILLUMINATED. THE LOCAL BONNER CHEVROLET DEALER WAS CONTACT AT 694 WYOMING AVE, KINGSTON, PA 18704, PHONE NUMBER: (570) 763-9906 WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET IMPALA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TRUNK UNLATCHED AND OPENED INDEPENDENTLY. AS A RESULT, THE BATTERY WAS DRAINED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD HAPPEN WHILE DRIVING. NO WARNING LIGHT ILLUMINATED. THE LOCAL BONNER CHEVROLET DEALER WAS CONTACT AT 694 WYOMING AVE, KINGSTON, PA 18704, PHONE NUMBER: (570) 763-9906 WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET IMPALA. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE TRUNK UNLATCHED AND OPENED INDEPENDENTLY. AS A RESULT, THE BATTERY WAS DRAINED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD HAPPEN WHILE DRIVING. NO WARNING LIGHT ILLUMINATED. THE LOCAL BONNER CHEVROLET DEALER WAS CONTACT AT 694 WYOMING AVE, KINGSTON, PA 18704, PHONE NUMBER: (570) 763-9906 WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160.
Mfg Campaign: 10992246
Recall Date: May 30, 2017
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
ON MARCH 23, 2017 I WAS PUTTING ON MY SEAT BEAT WHEN ALL OF A SUDDEN I NOTICED IT WAS NO LONGER ATTACHED TO THE SIDE OF THE DRIVERS SEAT. I NOTICED THAT THE ALUMINUM CABLE , WHICH HAS SMALLER STRANDS OF WIRE IN THE MIDDLE OF IT HAD TOTALLY BROKEN FROM ITS BASE. THE CABLE WAS NO LONGER USABLE, THEREFORE THE VEHICLES DRIVERS SEATBELT COULD NOT SECURE THE DRIVER. I CANNOT TELL YOU WHAT CAUSED THIS TO HAPPEN. POSSIBLE BAD DESIGN OF THE SEAT BELT OR METAL FATIGUE COME TO MY MIND. THE 2016 CHEVROLET IMPALA ONLY HAS A LITTLE OVER 25,000 MILES ON IT. THIS SEAT BELT BREAKING HAS ME VERY CONCERNED, NOT KNOWING IF THIS WILL HAPPEN AGAIN IN THE NEAR FUTURE EVEN WITH THE SEAT BELT BEING REPLACED UNDER WARRANTY. I ALSO KNOW , BEING A RETIRED LAW ENFORCEMENT OFFICER THAT THERE ARE A LOT OF CHEVROLET IMPALAS BEING DRIVER BY OFFICERS OUT THERE ALONG WITH OTHER CHEVROLET POLICE CARS AND PICK UP TRUCKS. IN FACT, I LEARNED WHILE AT THE DEALERSHIP THAT THE SAME PROBLEM HAS HAPPENED TO THE SILVERADO PICK UP TRUCK, ACCORDING TO ONE OF THE EMPLOYEES WORKING THERE. HAD THIS HAPPENED IN A FRONTAL OR SIDE IMPACT, I AM SURE THAT I WOULD HAVE NOT BEEN ABLE TO REMAIN IN MY SEAT. I ALSO HAD THIS HAPPEN IN MY 2014 CHEVROLET IMPALA AND THE SAME SEPARATION OF THE SEAT BELT FROM THE SIDE OF THE SEAT HAPPENED WHEN I WAS REAR ENDED AT A TRAFFIC LIGHT . THE SEAT BELT WAS PROBABLY READY TO BREAK ANYWAY, BUT THE ACCIDENT FINISHED THE TASK OF IT BREAKING. CHEVROLET KNEW OF THIS, BUT AGAIN THE SAME STYLE SEATBELT THAT WAS IN MY 2014 IMPALA WAS IN MY 2016 IMPALA. I ASKED FOR THE SEATBELT PARTS OF THIS FIX, BUT THE SERVICE FOLKS AT WALLACE CHEVROLET SAID THEY WOULD BE SENDING THEM TO SOMEONE TO LOOK AT I NOTICED THEM THAT I WOULD BE WRITING YOU AND TO MAKE SURE THE SEATBELT CAN BE VIEWED BY OTHER FOLKS BEYOND THE CHEVROLET TEAM IF NEEDED.
Corrective Action:
ON MARCH 23, 2017 I WAS PUTTING ON MY SEAT BEAT WHEN ALL OF A SUDDEN I NOTICED IT WAS NO LONGER ATTACHED TO THE SIDE OF THE DRIVERS SEAT. I NOTICED THAT THE ALUMINUM CABLE , WHICH HAS SMALLER STRANDS OF WIRE IN THE MIDDLE OF IT HAD TOTALLY BROKEN FROM ITS BASE. THE CABLE WAS NO LONGER USABLE, THEREFORE THE VEHICLES DRIVERS SEATBELT COULD NOT SECURE THE DRIVER. I CANNOT TELL YOU WHAT CAUSED THIS TO HAPPEN. POSSIBLE BAD DESIGN OF THE SEAT BELT OR METAL FATIGUE COME TO MY MIND. THE 2016 CHEVROLET IMPALA ONLY HAS A LITTLE OVER 25,000 MILES ON IT. THIS SEAT BELT BREAKING HAS ME VERY CONCERNED, NOT KNOWING IF THIS WILL HAPPEN AGAIN IN THE NEAR FUTURE EVEN WITH THE SEAT BELT BEING REPLACED UNDER WARRANTY. I ALSO KNOW , BEING A RETIRED LAW ENFORCEMENT OFFICER THAT THERE ARE A LOT OF CHEVROLET IMPALAS BEING DRIVER BY OFFICERS OUT THERE ALONG WITH OTHER CHEVROLET POLICE CARS AND PICK UP TRUCKS. IN FACT, I LEARNED WHILE AT THE DEALERSHIP THAT THE SAME PROBLEM HAS HAPPENED TO THE SILVERADO PICK UP TRUCK, ACCORDING TO ONE OF THE EMPLOYEES WORKING THERE. HAD THIS HAPPENED IN A FRONTAL OR SIDE IMPACT, I AM SURE THAT I WOULD HAVE NOT BEEN ABLE TO REMAIN IN MY SEAT. I ALSO HAD THIS HAPPEN IN MY 2014 CHEVROLET IMPALA AND THE SAME SEPARATION OF THE SEAT BELT FROM THE SIDE OF THE SEAT HAPPENED WHEN I WAS REAR ENDED AT A TRAFFIC LIGHT . THE SEAT BELT WAS PROBABLY READY TO BREAK ANYWAY, BUT THE ACCIDENT FINISHED THE TASK OF IT BREAKING. CHEVROLET KNEW OF THIS, BUT AGAIN THE SAME STYLE SEATBELT THAT WAS IN MY 2014 IMPALA WAS IN MY 2016 IMPALA. I ASKED FOR THE SEATBELT PARTS OF THIS FIX, BUT THE SERVICE FOLKS AT WALLACE CHEVROLET SAID THEY WOULD BE SENDING THEM TO SOMEONE TO LOOK AT I NOTICED THEM THAT I WOULD BE WRITING YOU AND TO MAKE SURE THE SEATBELT CAN BE VIEWED BY OTHER FOLKS BEYOND THE CHEVROLET TEAM IF NEEDED.
Additional Notes:
ON MARCH 23, 2017 I WAS PUTTING ON MY SEAT BEAT WHEN ALL OF A SUDDEN I NOTICED IT WAS NO LONGER ATTACHED TO THE SIDE OF THE DRIVERS SEAT. I NOTICED THAT THE ALUMINUM CABLE , WHICH HAS SMALLER STRANDS OF WIRE IN THE MIDDLE OF IT HAD TOTALLY BROKEN FROM ITS BASE. THE CABLE WAS NO LONGER USABLE, THEREFORE THE VEHICLES DRIVERS SEATBELT COULD NOT SECURE THE DRIVER. I CANNOT TELL YOU WHAT CAUSED THIS TO HAPPEN. POSSIBLE BAD DESIGN OF THE SEAT BELT OR METAL FATIGUE COME TO MY MIND. THE 2016 CHEVROLET IMPALA ONLY HAS A LITTLE OVER 25,000 MILES ON IT. THIS SEAT BELT BREAKING HAS ME VERY CONCERNED, NOT KNOWING IF THIS WILL HAPPEN AGAIN IN THE NEAR FUTURE EVEN WITH THE SEAT BELT BEING REPLACED UNDER WARRANTY. I ALSO KNOW , BEING A RETIRED LAW ENFORCEMENT OFFICER THAT THERE ARE A LOT OF CHEVROLET IMPALAS BEING DRIVER BY OFFICERS OUT THERE ALONG WITH OTHER CHEVROLET POLICE CARS AND PICK UP TRUCKS. IN FACT, I LEARNED WHILE AT THE DEALERSHIP THAT THE SAME PROBLEM HAS HAPPENED TO THE SILVERADO PICK UP TRUCK, ACCORDING TO ONE OF THE EMPLOYEES WORKING THERE. HAD THIS HAPPENED IN A FRONTAL OR SIDE IMPACT, I AM SURE THAT I WOULD HAVE NOT BEEN ABLE TO REMAIN IN MY SEAT. I ALSO HAD THIS HAPPEN IN MY 2014 CHEVROLET IMPALA AND THE SAME SEPARATION OF THE SEAT BELT FROM THE SIDE OF THE SEAT HAPPENED WHEN I WAS REAR ENDED AT A TRAFFIC LIGHT . THE SEAT BELT WAS PROBABLY READY TO BREAK ANYWAY, BUT THE ACCIDENT FINISHED THE TASK OF IT BREAKING. CHEVROLET KNEW OF THIS, BUT AGAIN THE SAME STYLE SEATBELT THAT WAS IN MY 2014 IMPALA WAS IN MY 2016 IMPALA. I ASKED FOR THE SEATBELT PARTS OF THIS FIX, BUT THE SERVICE FOLKS AT WALLACE CHEVROLET SAID THEY WOULD BE SENDING THEM TO SOMEONE TO LOOK AT I NOTICED THEM THAT I WOULD BE WRITING YOU AND TO MAKE SURE THE SEATBELT CAN BE VIEWED BY OTHER FOLKS BEYOND THE CHEVROLET TEAM IF NEEDED.
Mfg Campaign: 10968587
Recall Date: Mar 27, 2017
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR
Corrective Action:
I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR
Additional Notes:
I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR
Mfg Campaign: 10940402
Recall Date: Jan 8, 2017
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR
Corrective Action:
I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR
Additional Notes:
I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR
Mfg Campaign: 10940402
Recall Date: Jan 8, 2017
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR
Corrective Action:
DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR
Additional Notes:
DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR
Mfg Campaign: 10936840
Recall Date: Dec 22, 2016
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR
Corrective Action:
DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR
Additional Notes:
DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR
Mfg Campaign: 10936840
Recall Date: Dec 22, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Corrective Action:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Additional Notes:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Mfg Campaign: 10927144
Recall Date: Nov 21, 2016
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Corrective Action:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Additional Notes:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Mfg Campaign: 10927144
Recall Date: Nov 21, 2016
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Corrective Action:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Additional Notes:
ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.
Mfg Campaign: 10927144
Recall Date: Nov 21, 2016
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Corrective Action:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Additional Notes:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Mfg Campaign: 10892209
Recall Date: Aug 1, 2016
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Corrective Action:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Additional Notes:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Mfg Campaign: 10892209
Recall Date: Aug 1, 2016
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Corrective Action:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Additional Notes:
WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.
Mfg Campaign: 10892209
Recall Date: Aug 1, 2016
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Corrective Action:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Additional Notes:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Mfg Campaign: 10876611
Recall Date: Jun 25, 2016
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Corrective Action:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Additional Notes:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Mfg Campaign: 10876611
Recall Date: Jun 25, 2016
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Corrective Action:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Additional Notes:
I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.
Mfg Campaign: 10876611
Recall Date: Jun 25, 2016
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