Complaints & Recalls
Consumer Complaints
133 ComplaintsGeneral Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
2017. CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED HIS WIFE IS 4'11 AND WEIGHS 88 POUNDS. SHE USES A CUSHION TO MAINTAIN FRONT AND SIDE VISION WHILE SEATED IN THE FRONT PASSENGER SEAT. BECAUSE OF THIS, THE AIR BAG DOES NOT DETECT HER IN THE SEAT. THE DEALER ADVISED THERE IS NO MODIFICATION POSSIBLE. *JS
Corrective Action:
2017. CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED HIS WIFE IS 4'11 AND WEIGHS 88 POUNDS. SHE USES A CUSHION TO MAINTAIN FRONT AND SIDE VISION WHILE SEATED IN THE FRONT PASSENGER SEAT. BECAUSE OF THIS, THE AIR BAG DOES NOT DETECT HER IN THE SEAT. THE DEALER ADVISED THERE IS NO MODIFICATION POSSIBLE. *JS
Additional Notes:
2017. CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED HIS WIFE IS 4'11 AND WEIGHS 88 POUNDS. SHE USES A CUSHION TO MAINTAIN FRONT AND SIDE VISION WHILE SEATED IN THE FRONT PASSENGER SEAT. BECAUSE OF THIS, THE AIR BAG DOES NOT DETECT HER IN THE SEAT. THE DEALER ADVISED THERE IS NO MODIFICATION POSSIBLE. *JS
Mfg Campaign: 10979554
Recall Date: Jun 7, 2017
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
LOSE A STEERING NO STEERING ASSISTANCE MILEAGE 400KM USING A GM GDS DTC-C056D-ELECTRONIC CONTROL UNIT INTERNAL MALFUNCTION/ DLC PIN 6-14,SYMPTOM BYTE 39
Corrective Action:
LOSE A STEERING NO STEERING ASSISTANCE MILEAGE 400KM USING A GM GDS DTC-C056D-ELECTRONIC CONTROL UNIT INTERNAL MALFUNCTION/ DLC PIN 6-14,SYMPTOM BYTE 39
Additional Notes:
LOSE A STEERING NO STEERING ASSISTANCE MILEAGE 400KM USING A GM GDS DTC-C056D-ELECTRONIC CONTROL UNIT INTERNAL MALFUNCTION/ DLC PIN 6-14,SYMPTOM BYTE 39
Mfg Campaign: 10991338
Recall Date: May 24, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING 20 MPH AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE AT A DISTANCE. THE FAILURE MADE IT IMPOSSIBLE TO SEE MORE THAN FIVE FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE HEADLIGHTS WERE ADJUSTED HIGHER; HOWEVER, THE LIGHTS STILL FAILED TO ILLUMINATE AT A DISTANCE IN FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING 20 MPH AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE AT A DISTANCE. THE FAILURE MADE IT IMPOSSIBLE TO SEE MORE THAN FIVE FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE HEADLIGHTS WERE ADJUSTED HIGHER; HOWEVER, THE LIGHTS STILL FAILED TO ILLUMINATE AT A DISTANCE IN FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING 20 MPH AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE AT A DISTANCE. THE FAILURE MADE IT IMPOSSIBLE TO SEE MORE THAN FIVE FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE HEADLIGHTS WERE ADJUSTED HIGHER; HOWEVER, THE LIGHTS STILL FAILED TO ILLUMINATE AT A DISTANCE IN FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Mfg Campaign: 10981015
Recall Date: Apr 27, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BAD LIGHTING.
Corrective Action:
BAD LIGHTING.
Additional Notes:
BAD LIGHTING.
Mfg Campaign: 10979379
Recall Date: Apr 19, 2017
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
IN MOTION: UNKNOWN: WHILE DRIVING ON AN INTERSTATE, SPEED 74 SET BY CRUISE CONTROL, THE CAR JERKED LIKE IT WAS GOING INTO PASSING MODE AND MADE A HORRIFIC SOUND. THE INTERSTATE WE WERE ON IN MISSISSIPPI WAS ON A FLAT ROAD. MY HUSBAND AND I THOUGHT THE REAR END HAD COME OUT OR IT WAS ABOUT TO BLOW UP.
Corrective Action:
IN MOTION: UNKNOWN: WHILE DRIVING ON AN INTERSTATE, SPEED 74 SET BY CRUISE CONTROL, THE CAR JERKED LIKE IT WAS GOING INTO PASSING MODE AND MADE A HORRIFIC SOUND. THE INTERSTATE WE WERE ON IN MISSISSIPPI WAS ON A FLAT ROAD. MY HUSBAND AND I THOUGHT THE REAR END HAD COME OUT OR IT WAS ABOUT TO BLOW UP.
Additional Notes:
IN MOTION: UNKNOWN: WHILE DRIVING ON AN INTERSTATE, SPEED 74 SET BY CRUISE CONTROL, THE CAR JERKED LIKE IT WAS GOING INTO PASSING MODE AND MADE A HORRIFIC SOUND. THE INTERSTATE WE WERE ON IN MISSISSIPPI WAS ON A FLAT ROAD. MY HUSBAND AND I THOUGHT THE REAR END HAD COME OUT OR IT WAS ABOUT TO BLOW UP.
Mfg Campaign: 10956971
Recall Date: Feb 25, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHTS SHINE ONLY HALFWAY UP THE WINDSHIELD AND COVER ONLY A FEW CAR LENGTHS AHEAD. NO VISIBI.ITY AT ALL TO THE SIDES. CANNOT SEE WHEN MAKING TURNS. VEHICLE WAS MOVING ON RURAL ROADS AND STATE HIGHWAY.
Corrective Action:
HEADLIGHTS SHINE ONLY HALFWAY UP THE WINDSHIELD AND COVER ONLY A FEW CAR LENGTHS AHEAD. NO VISIBI.ITY AT ALL TO THE SIDES. CANNOT SEE WHEN MAKING TURNS. VEHICLE WAS MOVING ON RURAL ROADS AND STATE HIGHWAY.
Additional Notes:
HEADLIGHTS SHINE ONLY HALFWAY UP THE WINDSHIELD AND COVER ONLY A FEW CAR LENGTHS AHEAD. NO VISIBI.ITY AT ALL TO THE SIDES. CANNOT SEE WHEN MAKING TURNS. VEHICLE WAS MOVING ON RURAL ROADS AND STATE HIGHWAY.
Mfg Campaign: 10954226
Recall Date: Feb 13, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Corrective Action:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Additional Notes:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Mfg Campaign: 10944263
Recall Date: Jan 11, 2017
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Corrective Action:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Additional Notes:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Mfg Campaign: 10944263
Recall Date: Jan 11, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Corrective Action:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Additional Notes:
POOR FRONT LOW BEAM HEADLIGHTS LIGHT UP THE ROAD ONLY SHOWING THE BOTTOM 40% OF THE WINDSHIELD AND POOR LIGHTING TO THE SIDE OF THE ROAD.THE TOP 60% OF THE WINDSHIELD AS YOU LOOK FORWARD IS DARK THE HEADLIGHTS ONLY SHOW 3 POSSIBLE 4 CAR LENGTHS IN FRONT OF THE CAR. AT 60 MPH YOU SHOULD BE ABLE TO SEE FARTHER THAN OVER 6 CAR LENGTHS AHEAD ON LOW BEAMS NOT 3 AND NOT OVER 1/2 YOUR VISIBILITY IN THE DARK VERY UNSAFE.
Mfg Campaign: 10944263
Recall Date: Jan 11, 2017
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
RENTED AN ALAMO RENTAL CAR AT THE DFW AIRPORT ON 12/23/16. . LEFT REAR WHEEL CAME OFF VEHICLE WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON TEXAS HWY 36 CAUSING THE CAR TO LOOSE CONTROL AND SPIN OFF THE ROAD. *TR
Corrective Action:
RENTED AN ALAMO RENTAL CAR AT THE DFW AIRPORT ON 12/23/16. . LEFT REAR WHEEL CAME OFF VEHICLE WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON TEXAS HWY 36 CAUSING THE CAR TO LOOSE CONTROL AND SPIN OFF THE ROAD. *TR
Additional Notes:
RENTED AN ALAMO RENTAL CAR AT THE DFW AIRPORT ON 12/23/16. . LEFT REAR WHEEL CAME OFF VEHICLE WHILE DRIVING STRAIGHT AT HIGHWAY SPEED ON TEXAS HWY 36 CAUSING THE CAR TO LOOSE CONTROL AND SPIN OFF THE ROAD. *TR
Mfg Campaign: 10938693
Recall Date: Dec 30, 2016
General Motors, Llc
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ
Corrective Action:
TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ
Additional Notes:
TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ
Mfg Campaign: 10938836
Recall Date: Dec 30, 2016
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ
Corrective Action:
TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ
Additional Notes:
TL* THE CONTACT RENTED A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR DRIVER SIDE WHEEL DETACHED WHILE DRIVING 50 MPH THE VEHICLE WAS LEFT AT THE SIDE OF THE ROAD NEAR A FARM. THE CONTACT CALLED ALAMO RENTAL CAR TO PICK UP THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/21/17*LJ
Mfg Campaign: 10938836
Recall Date: Dec 30, 2016
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CLOSED THE DRIVER DOOR ON CAR, HEARD A WHAT SOUNDED LIKE AN EXPLOSION FROM OVER HEAD. DISCOVERED THAT REAR SUNROOF PANEL HAD EXPLODED, GLASS PIECES HAD FALLEN ONTO SLIDING VISOR PANEL. HAD BEEN SITTING STATIONARY IN THE SUN. I TOOK IT TO THE DEALER. WITHOUT QUESTION THEY SAID IT WAS A WARRANTY ITEM (CAR 2 MONTHS OLD). WAS TOLD BY DEALERSHIP PERSONNEL THAT THIS WAS THE SECOND EXPLODED PANEL THEY HAVE SEEN THIS WEEK ON A GM VEHICLE. WHILE DRIVING TO THE DEALERSHIP, GLASS SHARDS FLEW OFF THE ROOF SCRATCHING THE REAR DECK PAINTED SURFACE.
Corrective Action:
CLOSED THE DRIVER DOOR ON CAR, HEARD A WHAT SOUNDED LIKE AN EXPLOSION FROM OVER HEAD. DISCOVERED THAT REAR SUNROOF PANEL HAD EXPLODED, GLASS PIECES HAD FALLEN ONTO SLIDING VISOR PANEL. HAD BEEN SITTING STATIONARY IN THE SUN. I TOOK IT TO THE DEALER. WITHOUT QUESTION THEY SAID IT WAS A WARRANTY ITEM (CAR 2 MONTHS OLD). WAS TOLD BY DEALERSHIP PERSONNEL THAT THIS WAS THE SECOND EXPLODED PANEL THEY HAVE SEEN THIS WEEK ON A GM VEHICLE. WHILE DRIVING TO THE DEALERSHIP, GLASS SHARDS FLEW OFF THE ROOF SCRATCHING THE REAR DECK PAINTED SURFACE.
Additional Notes:
CLOSED THE DRIVER DOOR ON CAR, HEARD A WHAT SOUNDED LIKE AN EXPLOSION FROM OVER HEAD. DISCOVERED THAT REAR SUNROOF PANEL HAD EXPLODED, GLASS PIECES HAD FALLEN ONTO SLIDING VISOR PANEL. HAD BEEN SITTING STATIONARY IN THE SUN. I TOOK IT TO THE DEALER. WITHOUT QUESTION THEY SAID IT WAS A WARRANTY ITEM (CAR 2 MONTHS OLD). WAS TOLD BY DEALERSHIP PERSONNEL THAT THIS WAS THE SECOND EXPLODED PANEL THEY HAVE SEEN THIS WEEK ON A GM VEHICLE. WHILE DRIVING TO THE DEALERSHIP, GLASS SHARDS FLEW OFF THE ROOF SCRATCHING THE REAR DECK PAINTED SURFACE.
Mfg Campaign: 10907244
Recall Date: Sep 16, 2016
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