Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
81 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.
Corrective Action:
While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.
Additional Notes:
While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.
Mfg Campaign: 11477959
Recall Date: Aug 6, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.
Corrective Action:
While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.
Additional Notes:
While driving from work the car did a quick jerk and the STABILITRAK, ABS AND CHECK ENGINE LIGHT ALL CAME ON ALL AT ONCE. As I pulled into my workplace the car lost power to the engine completely while displaying ACTION REQUIRED ON THE LCD SCREEN. The brake and steering wheel became stiff and it was hard to control the vehicle. It took 10 minutes for me to regain power and control over the vehicle that again after leaving work stopped on the highway.
Mfg Campaign: 11477959
Recall Date: Aug 6, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Corrective Action:
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Additional Notes:
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Mfg Campaign: 11474404
Recall Date: Jul 17, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Corrective Action:
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Additional Notes:
Check engine light did not come on when battery was bad.also brakes feel spongy and go to the floor at times,pads and rotors are good.
Mfg Campaign: 11474404
Recall Date: Jul 17, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Corrective Action:
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Additional Notes:
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Mfg Campaign: 11458634
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Corrective Action:
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Additional Notes:
When driving on the highway at full speed my car suddenly loses power almost causing me to be hit from behind. I then get a Reduced Engine Power warning. Once I get the car off the road, I shut the engine off for a few minutes and then restart it. The car runs fine but the check engine lights remains on. This has happen 4 times this week.
Mfg Campaign: 11458634
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I noticed lately my car has trouble starting, especially after I get gas. Anywhere I take it, no one knows what it is. Literally someone said that I’m not holding the brake down when I’m starting it. I KNOW HOW TO START MY VEHICLE! It doesn’t want to start and sounds like a broke down Saturn when I start it. It takes like 20-30 seconds to start. ALSO that AC went out, I paid $700 AT Chevy, and then the AC went out again a few months later, again no one knows why. WTF!
Corrective Action:
I noticed lately my car has trouble starting, especially after I get gas. Anywhere I take it, no one knows what it is. Literally someone said that I’m not holding the brake down when I’m starting it. I KNOW HOW TO START MY VEHICLE! It doesn’t want to start and sounds like a broke down Saturn when I start it. It takes like 20-30 seconds to start. ALSO that AC went out, I paid $700 AT Chevy, and then the AC went out again a few months later, again no one knows why. WTF!
Additional Notes:
I noticed lately my car has trouble starting, especially after I get gas. Anywhere I take it, no one knows what it is. Literally someone said that I’m not holding the brake down when I’m starting it. I KNOW HOW TO START MY VEHICLE! It doesn’t want to start and sounds like a broke down Saturn when I start it. It takes like 20-30 seconds to start. ALSO that AC went out, I paid $700 AT Chevy, and then the AC went out again a few months later, again no one knows why. WTF!
Mfg Campaign: 11458743
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the Freon. I realize you stated the A/C is not a safety item but I read many complaint on this vehicle on the internet. I am a retired mechanic and the failure rate for evaporators is very low. I changed out maybe 10 in 30 years working on vehicles. This needs to be looked into and addressed by GM and corrected. Any help would be greatly appreciated.
Corrective Action:
Ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the Freon. I realize you stated the A/C is not a safety item but I read many complaint on this vehicle on the internet. I am a retired mechanic and the failure rate for evaporators is very low. I changed out maybe 10 in 30 years working on vehicles. This needs to be looked into and addressed by GM and corrected. Any help would be greatly appreciated.
Additional Notes:
Ii purchased the car new. at 3 years and 3 months the evaporator core failed dumping the Freon. I realize you stated the A/C is not a safety item but I read many complaint on this vehicle on the internet. I am a retired mechanic and the failure rate for evaporators is very low. I changed out maybe 10 in 30 years working on vehicles. This needs to be looked into and addressed by GM and corrected. Any help would be greatly appreciated.
Mfg Campaign: 11456776
Recall Date: Mar 15, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2018 Chevrolet Premier Impala that has started skipping gears at 1st and 2nd while driving. The vehicle shudders when it changes gears. Took vehicle to dealer who informed me that the transmission needs to be replaced already. I haven't received any dash messages or vehicle warnings prior to noticing the transmission problem. I always kept the car properly serviced by the dealer for all routine maintenance requirements. I am the original owner of this vehicle. The car has under 100,000 miles. Dealer informs me that it will take at least a week before they can possibly get new transmission for vehicle. I may be without vehicle for at least 2 weeks minimum.
Corrective Action:
I have a 2018 Chevrolet Premier Impala that has started skipping gears at 1st and 2nd while driving. The vehicle shudders when it changes gears. Took vehicle to dealer who informed me that the transmission needs to be replaced already. I haven't received any dash messages or vehicle warnings prior to noticing the transmission problem. I always kept the car properly serviced by the dealer for all routine maintenance requirements. I am the original owner of this vehicle. The car has under 100,000 miles. Dealer informs me that it will take at least a week before they can possibly get new transmission for vehicle. I may be without vehicle for at least 2 weeks minimum.
Additional Notes:
I have a 2018 Chevrolet Premier Impala that has started skipping gears at 1st and 2nd while driving. The vehicle shudders when it changes gears. Took vehicle to dealer who informed me that the transmission needs to be replaced already. I haven't received any dash messages or vehicle warnings prior to noticing the transmission problem. I always kept the car properly serviced by the dealer for all routine maintenance requirements. I am the original owner of this vehicle. The car has under 100,000 miles. Dealer informs me that it will take at least a week before they can possibly get new transmission for vehicle. I may be without vehicle for at least 2 weeks minimum.
Mfg Campaign: 11450878
Recall Date: Feb 7, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
the vehicle had a sudden loss of power steering. No warnings or indications of any isues just immediate loss of the ability to steer
Corrective Action:
the vehicle had a sudden loss of power steering. No warnings or indications of any isues just immediate loss of the ability to steer
Additional Notes:
the vehicle had a sudden loss of power steering. No warnings or indications of any isues just immediate loss of the ability to steer
Mfg Campaign: 11440900
Recall Date: Nov 18, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REFRIGERANT LEAKS. 1234YF
Corrective Action:
REFRIGERANT LEAKS. 1234YF
Additional Notes:
REFRIGERANT LEAKS. 1234YF
Mfg Campaign: 11416433
Recall Date: May 13, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Corrective Action:
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Additional Notes:
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Mfg Campaign: 11416236
Recall Date: May 12, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Corrective Action:
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Additional Notes:
THE EVAP CORE STARTED LEAKING A MONTH AGO HAD THE CAR FOR 2 YEARS AND AS I READ ONLINE ITS A COMMON ISSUE AND CHEVY DOESNT WANT TO FIX IT. SOMETIMES THE TRANSMISSION SHIFTS HARD BUT DOESNT HAPPEN OFTEN
Mfg Campaign: 11416236
Recall Date: May 12, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Corrective Action:
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Additional Notes:
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Mfg Campaign: 11414389
Recall Date: Apr 29, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Corrective Action:
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Additional Notes:
I PURCHASED THIS VEHICLE 2 WEEKS AGO NEVER BEEN HAPPIER. MY COMPLAINT IS ABOUT MY HEADLIGHTS THEY HAVE SERIOUS CONDENSATION IN BOTH AND THERE IS ABOUT AN INCH OR 2 OF WATER INSIDE THE HEADLIGHTS. THIS ISSUE IS CAUSING BAD VISIBILITY WITH LOW LIGHTING. I HAVE TRIED EVERYTHING TO KEEP THE WATER OUT AND PROVIDE HEADLIGHTS WITH PROPER AIR SO THIS DOESN'T HAPPEN. HOW COME CHEVROLET DIDN'T RECALL THESE HEADLIGHTS DUE TO POOR DESIGN AND IMPROPER VENTILATION. WHAT CAN I DO BESIDES SPEND $200.00 ON 2 NEW ONES?
Mfg Campaign: 11414389
Recall Date: Apr 29, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Corrective Action:
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Additional Notes:
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Mfg Campaign: 11405407
Recall Date: Mar 29, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Corrective Action:
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Additional Notes:
GETTING A SECOND LOOK AT AIR CONDITIONING. I WAS TOLD THE COMPRESSOR COULD BE LEAKING AS THERE HAS BEEN NO FREON FOR OVER A MONTH OR TWO. THE FREON IS 120/POUND AND COULD COST 1000, HE MENTIONED FOR FREON ALONE. THIS IS A 2018, PURCHASED LAST YEAR AND I'M DEALING WITH A COMPRESSOR ISSUE AS WELL AS VERY EXPENSIVE FREON?
Mfg Campaign: 11405407
Recall Date: Mar 29, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH DOOR LOCKS AND TIRES. *LD THE CONSUMER STATED THE VEHICLE WAS SOLD WITH 3 WORN TIRES AND A KEY WITH A DEAD BATTERY. THE CONSUMER WAS DRIVING THE VEHICLE ON A MOUNTAIN SIDE AND EXTREMELY HEAVY FOG, THE LIGHTS (INSIDE AND OUT) WENT OUT. THE DEALER WAS INFORMED OF THE FAILURE. THE CONSUMER COULD NOT REPLICATE THE PROBLEM, BUT WAS UNABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE AND SUGGESTED TRADING IT IN. THE CONSUMER TRADED THE VEHICLE IN AFTER OWNING THE VEHICLE FOR ONLY 8 MONTHS. *JS
Corrective Action:
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH DOOR LOCKS AND TIRES. *LD THE CONSUMER STATED THE VEHICLE WAS SOLD WITH 3 WORN TIRES AND A KEY WITH A DEAD BATTERY. THE CONSUMER WAS DRIVING THE VEHICLE ON A MOUNTAIN SIDE AND EXTREMELY HEAVY FOG, THE LIGHTS (INSIDE AND OUT) WENT OUT. THE DEALER WAS INFORMED OF THE FAILURE. THE CONSUMER COULD NOT REPLICATE THE PROBLEM, BUT WAS UNABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE AND SUGGESTED TRADING IT IN. THE CONSUMER TRADED THE VEHICLE IN AFTER OWNING THE VEHICLE FOR ONLY 8 MONTHS. *JS
Additional Notes:
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH DOOR LOCKS AND TIRES. *LD THE CONSUMER STATED THE VEHICLE WAS SOLD WITH 3 WORN TIRES AND A KEY WITH A DEAD BATTERY. THE CONSUMER WAS DRIVING THE VEHICLE ON A MOUNTAIN SIDE AND EXTREMELY HEAVY FOG, THE LIGHTS (INSIDE AND OUT) WENT OUT. THE DEALER WAS INFORMED OF THE FAILURE. THE CONSUMER COULD NOT REPLICATE THE PROBLEM, BUT WAS UNABLE TO START THE VEHICLE. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE AND SUGGESTED TRADING IT IN. THE CONSUMER TRADED THE VEHICLE IN AFTER OWNING THE VEHICLE FOR ONLY 8 MONTHS. *JS
Mfg Campaign: 11394232
Recall Date: Feb 2, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED SHE NOTICED THAT WATER WAS ENTERING THE DRIVER'S AND THE PASSENGER'S SIDE HEADLIGHT HOUSINGS AND CAUSING THE ILLUMINATION TO BE REDUCED. THE VEHICLE WAS TAKEN TO LOCAL DEALER NIMNICHT CHEVROLET LOCATED AT 1550 CASSAT AVE, JACKSONVILLE, FL 32210, (904) 387-4041, WHERE SHE WAS INFORMED THE MECHANIC NEEDED TO DRILL HOLES INTO EACH HEADLIGHT HOUSING TO ALLOW FOR THE WATER TO PROPERLY DRAIN FROM THE HEADLIGHT HOUSINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED SHE NOTICED THAT WATER WAS ENTERING THE DRIVER'S AND THE PASSENGER'S SIDE HEADLIGHT HOUSINGS AND CAUSING THE ILLUMINATION TO BE REDUCED. THE VEHICLE WAS TAKEN TO LOCAL DEALER NIMNICHT CHEVROLET LOCATED AT 1550 CASSAT AVE, JACKSONVILLE, FL 32210, (904) 387-4041, WHERE SHE WAS INFORMED THE MECHANIC NEEDED TO DRILL HOLES INTO EACH HEADLIGHT HOUSING TO ALLOW FOR THE WATER TO PROPERLY DRAIN FROM THE HEADLIGHT HOUSINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED SHE NOTICED THAT WATER WAS ENTERING THE DRIVER'S AND THE PASSENGER'S SIDE HEADLIGHT HOUSINGS AND CAUSING THE ILLUMINATION TO BE REDUCED. THE VEHICLE WAS TAKEN TO LOCAL DEALER NIMNICHT CHEVROLET LOCATED AT 1550 CASSAT AVE, JACKSONVILLE, FL 32210, (904) 387-4041, WHERE SHE WAS INFORMED THE MECHANIC NEEDED TO DRILL HOLES INTO EACH HEADLIGHT HOUSING TO ALLOW FOR THE WATER TO PROPERLY DRAIN FROM THE HEADLIGHT HOUSINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Mfg Campaign: 11374542
Recall Date: Nov 13, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER REVERSING THE VEHICLE AND PLACING THE GEAR SHIFTER IN DRIVE, THE STEERING WHEEL STIFFENED AS THE "POWER STEERING, DRIVE WITH CARE" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER REVERSING THE VEHICLE AND PLACING THE GEAR SHIFTER IN DRIVE, THE STEERING WHEEL STIFFENED AS THE "POWER STEERING, DRIVE WITH CARE" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER REVERSING THE VEHICLE AND PLACING THE GEAR SHIFTER IN DRIVE, THE STEERING WHEEL STIFFENED AS THE "POWER STEERING, DRIVE WITH CARE" WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO MCELVEEN BUICK GMC (117 FARMINGTON RD, SUMMERVILLE, SC 29483) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Mfg Campaign: 11363290
Recall Date: Oct 7, 2020
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