Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18279
Recall Date: Aug 30, 2018
Consumer Complaints
81 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Corrective Action:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Additional Notes:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Mfg Campaign: 11266617
Recall Date: Oct 6, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Corrective Action:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Additional Notes:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Mfg Campaign: 11266617
Recall Date: Oct 6, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Corrective Action:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Additional Notes:
TIRES-TIRES KEEP LOSING AIR PRESSURE, THEY APPEARED NEW BUT WHEN TESTED PROBLEMS WAS FOUND, THEY WERE WORE TO THE OUTSIDE AS IF ALIMENT WAS NEEDED, NEW TIRES WAS PURCHASED ELECTRICAL/BATTERY-THERE IS A FREQUENT SHUT DOWN OF ELECTRICAL SYSTEM, WHILE DRIVING THE ENGINE LIGHT COME ON, FROM THE DRIVER INFORMATION CENTER (DIC) THE WAS 14.7, THE BATTERY WAS CHECKED TWICE WITHIN A PERIOD OF TWO DAYS FROM THE DEALERSHIP, THE FIRST DAY THE BATTERY WAS GOOD THEN ON THE SECOND DAY THEY SAID I HAD A BATTERY PROBLEMS, PURCHASED NEW BATTERY, NO WARNING TRIED TO CRANK BARELY TURNOVER, SOMETIMES THE DIC GOES BLANK AND IT TAKES A WHILE FOR IT TO DISPLAY AGAIN, THIS HAVE HAPPEN AT LEAST 3 TIMES BRAKES-WHEN BACKING UP THERE IS A FREQUENT LOUD MEDAL TO METAL SOUND, THIS HAVE HAPPENED AT LEAST 4 TIMES
Mfg Campaign: 11266617
Recall Date: Oct 6, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Corrective Action:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Additional Notes:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Mfg Campaign: 11258945
Recall Date: Sep 30, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Corrective Action:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Additional Notes:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Mfg Campaign: 11258945
Recall Date: Sep 30, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Corrective Action:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Additional Notes:
I WENT TO THE STORE AND CAME OUT TO LEAVE. I ATTEMPTED TO START MY CAR AND THE RADIO CAME ON, LIGHTS IN THE CAR FLASHED A COUPLE OF TIMES AND THEN I TRIED AGAIN. THEN IT STARTED MAKING A CLICKING SOUND.
Mfg Campaign: 11258945
Recall Date: Sep 30, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SIDE DETECTION DEVICE NOT WORKING. CAR WAS PURCHASED IN JUNE AT A REPUTABLE DEALER. THE DEALERSHIP IS NOT SAYING THERE IS A PROBLEM, BUT THE SENSOR IS CORRODED. THERE ARE A NUMBER OF OTHER CASES WITH THE SAME PROBLEM.
Corrective Action:
SIDE DETECTION DEVICE NOT WORKING. CAR WAS PURCHASED IN JUNE AT A REPUTABLE DEALER. THE DEALERSHIP IS NOT SAYING THERE IS A PROBLEM, BUT THE SENSOR IS CORRODED. THERE ARE A NUMBER OF OTHER CASES WITH THE SAME PROBLEM.
Additional Notes:
SIDE DETECTION DEVICE NOT WORKING. CAR WAS PURCHASED IN JUNE AT A REPUTABLE DEALER. THE DEALERSHIP IS NOT SAYING THERE IS A PROBLEM, BUT THE SENSOR IS CORRODED. THERE ARE A NUMBER OF OTHER CASES WITH THE SAME PROBLEM.
Mfg Campaign: 11258545
Recall Date: Sep 27, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
IN FEBRUARY 2019 I PURCHASED A 2018 CHEVY IMPALA PREMIER, UPON DRIVING THE CAR I NOTICED THAT THE BRAKES WERE NOT WORKING LIKE MY 2018 CHEVY CAMARO BUT I CHUCKED IT UP TO THE CAR BEING HEAVIER AND PAID IT NO ATTENTION. FOR MONTHS I HAVE BEEN THINKING THAT MAYBE I JUST NEED TO GET USED TO THE BRAKES ON MY NEW CAR AND THAT IT WAS NOTHING. WHILE I DRIVE AT NORMAL SPEEDS (40 - 45 MPH) MY CAR SLID AN EXTRA 5- 10 FT MORE THEN IT IS SUPPOSED TO EVERY TIME. YESTERDAY WHILE BRAKING MY BRAKES JUST TOTALLY DID NOT RESPOND CAUSING ME TO HIT THE BACK OF ANOTHER DRIVER. I WAS DRIVING ABOUT 30 MPH LITERALLY JUST TURNING OUT OF A SHOPPING PLAZA WHEN THE ACCIDENT HAPPENED. I STARTED TO PRESS THE BRAKES ABOUT 50 METERS AHEAD AND MY CAR DID NOT BUDGE NOR DID IT BEGIN TO STOP IT CONTINUED TO DRIVE AT THE SAME SPEED UNTIL I PROMPTED TO TURN AND BRACED FOR THE COLLISION. I HIT THE BACK PASSENGER BUMPER AND THE SIDEWALK BRINGING MY CAR TO A HALT. THIS INCIDENT WHICH PROMPTED ME TO LOOK FURTHER BRUNG ME ONLINE TO SEE THAT THERE IS A RECALL FOR THE CHEVY IMPALA BRAKES WORKING IMPROPERLY. IT SAYS THAT IT IS ON SOME IMPALAS AND I BELIEVE THAT MINE IS ONE OF THEM.
Corrective Action:
IN FEBRUARY 2019 I PURCHASED A 2018 CHEVY IMPALA PREMIER, UPON DRIVING THE CAR I NOTICED THAT THE BRAKES WERE NOT WORKING LIKE MY 2018 CHEVY CAMARO BUT I CHUCKED IT UP TO THE CAR BEING HEAVIER AND PAID IT NO ATTENTION. FOR MONTHS I HAVE BEEN THINKING THAT MAYBE I JUST NEED TO GET USED TO THE BRAKES ON MY NEW CAR AND THAT IT WAS NOTHING. WHILE I DRIVE AT NORMAL SPEEDS (40 - 45 MPH) MY CAR SLID AN EXTRA 5- 10 FT MORE THEN IT IS SUPPOSED TO EVERY TIME. YESTERDAY WHILE BRAKING MY BRAKES JUST TOTALLY DID NOT RESPOND CAUSING ME TO HIT THE BACK OF ANOTHER DRIVER. I WAS DRIVING ABOUT 30 MPH LITERALLY JUST TURNING OUT OF A SHOPPING PLAZA WHEN THE ACCIDENT HAPPENED. I STARTED TO PRESS THE BRAKES ABOUT 50 METERS AHEAD AND MY CAR DID NOT BUDGE NOR DID IT BEGIN TO STOP IT CONTINUED TO DRIVE AT THE SAME SPEED UNTIL I PROMPTED TO TURN AND BRACED FOR THE COLLISION. I HIT THE BACK PASSENGER BUMPER AND THE SIDEWALK BRINGING MY CAR TO A HALT. THIS INCIDENT WHICH PROMPTED ME TO LOOK FURTHER BRUNG ME ONLINE TO SEE THAT THERE IS A RECALL FOR THE CHEVY IMPALA BRAKES WORKING IMPROPERLY. IT SAYS THAT IT IS ON SOME IMPALAS AND I BELIEVE THAT MINE IS ONE OF THEM.
Additional Notes:
IN FEBRUARY 2019 I PURCHASED A 2018 CHEVY IMPALA PREMIER, UPON DRIVING THE CAR I NOTICED THAT THE BRAKES WERE NOT WORKING LIKE MY 2018 CHEVY CAMARO BUT I CHUCKED IT UP TO THE CAR BEING HEAVIER AND PAID IT NO ATTENTION. FOR MONTHS I HAVE BEEN THINKING THAT MAYBE I JUST NEED TO GET USED TO THE BRAKES ON MY NEW CAR AND THAT IT WAS NOTHING. WHILE I DRIVE AT NORMAL SPEEDS (40 - 45 MPH) MY CAR SLID AN EXTRA 5- 10 FT MORE THEN IT IS SUPPOSED TO EVERY TIME. YESTERDAY WHILE BRAKING MY BRAKES JUST TOTALLY DID NOT RESPOND CAUSING ME TO HIT THE BACK OF ANOTHER DRIVER. I WAS DRIVING ABOUT 30 MPH LITERALLY JUST TURNING OUT OF A SHOPPING PLAZA WHEN THE ACCIDENT HAPPENED. I STARTED TO PRESS THE BRAKES ABOUT 50 METERS AHEAD AND MY CAR DID NOT BUDGE NOR DID IT BEGIN TO STOP IT CONTINUED TO DRIVE AT THE SAME SPEED UNTIL I PROMPTED TO TURN AND BRACED FOR THE COLLISION. I HIT THE BACK PASSENGER BUMPER AND THE SIDEWALK BRINGING MY CAR TO A HALT. THIS INCIDENT WHICH PROMPTED ME TO LOOK FURTHER BRUNG ME ONLINE TO SEE THAT THERE IS A RECALL FOR THE CHEVY IMPALA BRAKES WORKING IMPROPERLY. IT SAYS THAT IT IS ON SOME IMPALAS AND I BELIEVE THAT MINE IS ONE OF THEM.
Mfg Campaign: 11253560
Recall Date: Sep 6, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER
Corrective Action:
I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER
Additional Notes:
I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER
Mfg Campaign: 11235345
Recall Date: Jul 28, 2019
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER
Corrective Action:
I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER
Additional Notes:
I WAS DRIVING AND LADY CAME TO A COMPLETE STOP AT RAIL ROAD TRACK AND I COULDN'T STOP I RAN INTO THE BACK OF HER
Mfg Campaign: 11235345
Recall Date: Jul 28, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS WAS A HERTZ RENTAL CAR I PICKED UP AT THE ORLANDO, FL AIRPORT. JUNE 2, 2019. THERE WAS NO OPERATORS MANUAL IN THE CAR. IT WAS 10 PM AND I HAD TO DRIVE 90 MILES TO MY DESTINATION. ABOUT 30 MINUTES ON THE HIGHWAY TO CHECK OIL LIGHT CAME ON. I TRIED TO CLEAR THE NOTICE BY PRESSING SEVERAL BUTTONS ON THE DASH BOARD. THEN I THOUGHT I FOUND THE CORRECT BUTTON AND PRESSED IT. IT WAS THE CAR START AND OFF BUTTON. THE CAR IMMEDIATELY SHUT OFF INCLUDING ALL THE LIGHTS. O WAS GOING 65 MPH AND SUDDENLY THE ROAD WAS PITCH BLACK. THE ENGINE HAD TURNED OFF SO I COULD NOT HOLD MY SPEED. I SLOWLY PULLED OVER TO THE SIDE. (TURN SIGNALS WERE NOT WORKING AT THIS TIME). WHEN I COMPOSED MYSELF, I PUT THE CAR IN PARK AND RESTARTED IT. THANKFULLY THERE WERE NO OTHER CARS AROUND SINCE THE CAR WAS TOTALLY DARK AND WITHOUT POWER AT 65 MPH. I WAS VERY FORTUNATE. I AN BAFFLED THAT CHEVROLET WOULD NOT HAVE CAUGHT THIS FLAW BEFORE PUTTING THESE CARS ON THE ROAD.
Corrective Action:
THIS WAS A HERTZ RENTAL CAR I PICKED UP AT THE ORLANDO, FL AIRPORT. JUNE 2, 2019. THERE WAS NO OPERATORS MANUAL IN THE CAR. IT WAS 10 PM AND I HAD TO DRIVE 90 MILES TO MY DESTINATION. ABOUT 30 MINUTES ON THE HIGHWAY TO CHECK OIL LIGHT CAME ON. I TRIED TO CLEAR THE NOTICE BY PRESSING SEVERAL BUTTONS ON THE DASH BOARD. THEN I THOUGHT I FOUND THE CORRECT BUTTON AND PRESSED IT. IT WAS THE CAR START AND OFF BUTTON. THE CAR IMMEDIATELY SHUT OFF INCLUDING ALL THE LIGHTS. O WAS GOING 65 MPH AND SUDDENLY THE ROAD WAS PITCH BLACK. THE ENGINE HAD TURNED OFF SO I COULD NOT HOLD MY SPEED. I SLOWLY PULLED OVER TO THE SIDE. (TURN SIGNALS WERE NOT WORKING AT THIS TIME). WHEN I COMPOSED MYSELF, I PUT THE CAR IN PARK AND RESTARTED IT. THANKFULLY THERE WERE NO OTHER CARS AROUND SINCE THE CAR WAS TOTALLY DARK AND WITHOUT POWER AT 65 MPH. I WAS VERY FORTUNATE. I AN BAFFLED THAT CHEVROLET WOULD NOT HAVE CAUGHT THIS FLAW BEFORE PUTTING THESE CARS ON THE ROAD.
Additional Notes:
THIS WAS A HERTZ RENTAL CAR I PICKED UP AT THE ORLANDO, FL AIRPORT. JUNE 2, 2019. THERE WAS NO OPERATORS MANUAL IN THE CAR. IT WAS 10 PM AND I HAD TO DRIVE 90 MILES TO MY DESTINATION. ABOUT 30 MINUTES ON THE HIGHWAY TO CHECK OIL LIGHT CAME ON. I TRIED TO CLEAR THE NOTICE BY PRESSING SEVERAL BUTTONS ON THE DASH BOARD. THEN I THOUGHT I FOUND THE CORRECT BUTTON AND PRESSED IT. IT WAS THE CAR START AND OFF BUTTON. THE CAR IMMEDIATELY SHUT OFF INCLUDING ALL THE LIGHTS. O WAS GOING 65 MPH AND SUDDENLY THE ROAD WAS PITCH BLACK. THE ENGINE HAD TURNED OFF SO I COULD NOT HOLD MY SPEED. I SLOWLY PULLED OVER TO THE SIDE. (TURN SIGNALS WERE NOT WORKING AT THIS TIME). WHEN I COMPOSED MYSELF, I PUT THE CAR IN PARK AND RESTARTED IT. THANKFULLY THERE WERE NO OTHER CARS AROUND SINCE THE CAR WAS TOTALLY DARK AND WITHOUT POWER AT 65 MPH. I WAS VERY FORTUNATE. I AN BAFFLED THAT CHEVROLET WOULD NOT HAVE CAUGHT THIS FLAW BEFORE PUTTING THESE CARS ON THE ROAD.
Mfg Campaign: 11222108
Recall Date: Jun 24, 2019
General Motors, Llc
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARD TO PROBLEMS WITH IMAGE CONCERNING THE REARVIEW CAMERA DURING INCLEMENT WEATHER. *AS *JS *JS
Corrective Action:
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARD TO PROBLEMS WITH IMAGE CONCERNING THE REARVIEW CAMERA DURING INCLEMENT WEATHER. *AS *JS *JS
Additional Notes:
2018 CHEVROLET IMPALA. CONSUMER WRITES IN REGARD TO PROBLEMS WITH IMAGE CONCERNING THE REARVIEW CAMERA DURING INCLEMENT WEATHER. *AS *JS *JS
Mfg Campaign: 11206711
Recall Date: May 10, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FROM DECEMBER 22 THRU 27, 2018 I RENTED THIS 2018 CHEVROLET IMPALA (CALIFORNIA PLATE 8DVE598) FROM HERTZ AT THE HOTEL DEL CORONADO, CORONADO, CA. FOR THE FIRST 4 OR 5 BACKUPS THE REVERSE CAMERA DISPLAY WORKED PROPERLY. THAT IS IT CAME ON WHEN I SHIFTED INTO REVERSE AND WENT OFF WHEN I SHIFTED FORWARD. THEN SUDDENLY IT STAYED ON FOR THE REST OF THE WEEK. WE COULD NEITHER GET IT TO GO TO THE NORMAL ICON DISPLAY NOR TURN IT OFF. IT WOULD NOT REBOOT WHEN THE IGNITION WAS TURNED OFF. SAFETY CONSEQUENCE--AT NIGHT THE DISPLAY IS SO BRIGHT THAT IT COMPLETELY BLOCKS RIGHT FRONT QUARTER VISION. I HAD TO DRIVE THIS TO 4,000 FEET AT NIGHT ON A CALIFORNIA MOUNTAINSIDE. WE MITIGATED THE PROBLEM BY FOLDING ONE OF THE VERY LARGE AAA CITY SERIES MAPS WITH ALL ITS WEIGHT WEDGED AGAINST THE BASE OF THE WINDSHIELD AND ONE THICKNESS OVER THE DISPLAY. THIS WOULD NOT HAVE WORKED IF I HAD HAD TO RUN THE DEFROSTER. NHTSA NEEDS TO MANDATE EITHER A PULL DOWN COVER FOR THESE DLSPLAYS OR A PANIC BUTTON TO SHUT THEM OFF. THANK YOU.
Corrective Action:
FROM DECEMBER 22 THRU 27, 2018 I RENTED THIS 2018 CHEVROLET IMPALA (CALIFORNIA PLATE 8DVE598) FROM HERTZ AT THE HOTEL DEL CORONADO, CORONADO, CA. FOR THE FIRST 4 OR 5 BACKUPS THE REVERSE CAMERA DISPLAY WORKED PROPERLY. THAT IS IT CAME ON WHEN I SHIFTED INTO REVERSE AND WENT OFF WHEN I SHIFTED FORWARD. THEN SUDDENLY IT STAYED ON FOR THE REST OF THE WEEK. WE COULD NEITHER GET IT TO GO TO THE NORMAL ICON DISPLAY NOR TURN IT OFF. IT WOULD NOT REBOOT WHEN THE IGNITION WAS TURNED OFF. SAFETY CONSEQUENCE--AT NIGHT THE DISPLAY IS SO BRIGHT THAT IT COMPLETELY BLOCKS RIGHT FRONT QUARTER VISION. I HAD TO DRIVE THIS TO 4,000 FEET AT NIGHT ON A CALIFORNIA MOUNTAINSIDE. WE MITIGATED THE PROBLEM BY FOLDING ONE OF THE VERY LARGE AAA CITY SERIES MAPS WITH ALL ITS WEIGHT WEDGED AGAINST THE BASE OF THE WINDSHIELD AND ONE THICKNESS OVER THE DISPLAY. THIS WOULD NOT HAVE WORKED IF I HAD HAD TO RUN THE DEFROSTER. NHTSA NEEDS TO MANDATE EITHER A PULL DOWN COVER FOR THESE DLSPLAYS OR A PANIC BUTTON TO SHUT THEM OFF. THANK YOU.
Additional Notes:
FROM DECEMBER 22 THRU 27, 2018 I RENTED THIS 2018 CHEVROLET IMPALA (CALIFORNIA PLATE 8DVE598) FROM HERTZ AT THE HOTEL DEL CORONADO, CORONADO, CA. FOR THE FIRST 4 OR 5 BACKUPS THE REVERSE CAMERA DISPLAY WORKED PROPERLY. THAT IS IT CAME ON WHEN I SHIFTED INTO REVERSE AND WENT OFF WHEN I SHIFTED FORWARD. THEN SUDDENLY IT STAYED ON FOR THE REST OF THE WEEK. WE COULD NEITHER GET IT TO GO TO THE NORMAL ICON DISPLAY NOR TURN IT OFF. IT WOULD NOT REBOOT WHEN THE IGNITION WAS TURNED OFF. SAFETY CONSEQUENCE--AT NIGHT THE DISPLAY IS SO BRIGHT THAT IT COMPLETELY BLOCKS RIGHT FRONT QUARTER VISION. I HAD TO DRIVE THIS TO 4,000 FEET AT NIGHT ON A CALIFORNIA MOUNTAINSIDE. WE MITIGATED THE PROBLEM BY FOLDING ONE OF THE VERY LARGE AAA CITY SERIES MAPS WITH ALL ITS WEIGHT WEDGED AGAINST THE BASE OF THE WINDSHIELD AND ONE THICKNESS OVER THE DISPLAY. THIS WOULD NOT HAVE WORKED IF I HAD HAD TO RUN THE DEFROSTER. NHTSA NEEDS TO MANDATE EITHER A PULL DOWN COVER FOR THESE DLSPLAYS OR A PANIC BUTTON TO SHUT THEM OFF. THANK YOU.
Mfg Campaign: 11176113
Recall Date: Feb 10, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
STABILITRACK AND ENGINE LIGHT CAME ON AT THE SAME TIME WITH A MESSAGE THAT SAID, 'ENGINE POWER IS REDUCED'. THIS OCCURRED AS I WAS DRIVING ON THE HIGHWAY. THE VEHICLE GRADUALLY SLOWED, BUT I WAS ABLE TO MAINTAIN A SPEED OF 55 MPH. I WAS UNABLE TO ACCELERATE QUICKLY.
Corrective Action:
STABILITRACK AND ENGINE LIGHT CAME ON AT THE SAME TIME WITH A MESSAGE THAT SAID, 'ENGINE POWER IS REDUCED'. THIS OCCURRED AS I WAS DRIVING ON THE HIGHWAY. THE VEHICLE GRADUALLY SLOWED, BUT I WAS ABLE TO MAINTAIN A SPEED OF 55 MPH. I WAS UNABLE TO ACCELERATE QUICKLY.
Additional Notes:
STABILITRACK AND ENGINE LIGHT CAME ON AT THE SAME TIME WITH A MESSAGE THAT SAID, 'ENGINE POWER IS REDUCED'. THIS OCCURRED AS I WAS DRIVING ON THE HIGHWAY. THE VEHICLE GRADUALLY SLOWED, BUT I WAS ABLE TO MAINTAIN A SPEED OF 55 MPH. I WAS UNABLE TO ACCELERATE QUICKLY.
Mfg Campaign: 11152371
Recall Date: Nov 19, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
STABILITRACK AND ENGINE LIGHT CAME ON AT THE SAME TIME WITH A MESSAGE THAT SAID, 'ENGINE POWER IS REDUCED'. THIS OCCURRED AS I WAS DRIVING ON THE HIGHWAY. THE VEHICLE GRADUALLY SLOWED, BUT I WAS ABLE TO MAINTAIN A SPEED OF 55 MPH. I WAS UNABLE TO ACCELERATE QUICKLY.
Corrective Action:
STABILITRACK AND ENGINE LIGHT CAME ON AT THE SAME TIME WITH A MESSAGE THAT SAID, 'ENGINE POWER IS REDUCED'. THIS OCCURRED AS I WAS DRIVING ON THE HIGHWAY. THE VEHICLE GRADUALLY SLOWED, BUT I WAS ABLE TO MAINTAIN A SPEED OF 55 MPH. I WAS UNABLE TO ACCELERATE QUICKLY.
Additional Notes:
STABILITRACK AND ENGINE LIGHT CAME ON AT THE SAME TIME WITH A MESSAGE THAT SAID, 'ENGINE POWER IS REDUCED'. THIS OCCURRED AS I WAS DRIVING ON THE HIGHWAY. THE VEHICLE GRADUALLY SLOWED, BUT I WAS ABLE TO MAINTAIN A SPEED OF 55 MPH. I WAS UNABLE TO ACCELERATE QUICKLY.
Mfg Campaign: 11152371
Recall Date: Nov 19, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Corrective Action:
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Additional Notes:
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Mfg Campaign: 11152232
Recall Date: Nov 17, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Corrective Action:
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Additional Notes:
ADAPTIVE CRUISE CONTROL (ACC) ISSUES SCENARIO 1 FIRST DAY I WAS TRAVELING AT APPROXIMATELY 70 MPH. AS I WOULD IN ANY OF MY OTHER 100 + CARS I'VE OWNED, I HELD THE CRUISE CONTROL 'SET' BUTTON EXPECTING THE SPEED TO GRADUALLY DECREASE. THE IMPALA MUCH TO MY SURPRISE, WITH TRAFFIC BEHIND ME, WENT FROM 70 MPH TO APPROXIMATELY 20 MPH WITHIN 7 SECS. THE TRAFFIC BEHIND ME WAS SWERVING TO AVOID CRASHING INTO ME. IT CLEARLY STATES ON PAGE 182 OF THE OWNER'S MANUAL 'REDUCING SPEED WHILE ACC IS AT A SET SPEED. 'PRESS AND HOLD SETUNTIL THE DESIRED LOWER SPEED IS REACHED, THEN RELEASE IT. WHEN YOU HOLD THE SET BUTTON THE SPEED DROPS SO RAPIDLY THERE IS NO POSSIBLE WAY YOU COULD REDUCE THE SPEED TO ONLY (FOR EXAMPLE) TO 58 MPH. SCENARIO 2 I WAS FOLLOWING A VEHICLE WITH THE ACC SET. VEHICLE AHEAD OF ME SIGNALED TO MAKE A RIGHT TURN AND WAS MERGING RIGHT TO MAKE THE TURN. AS I PROCEEDED TO CHANGE LANES AND GO AROUND THE VEHICLE, MY IMPALA SLAMMED ON THE BRAKES CAUSING THE VEHICLE BEHIND ME TO HAVE TO SWERVE TO AVOID A CRASH. SCENARIO 3 REFERRING TO THE SCENERIO 2. WHEN THE VEHICLE TURNING RIGHT CLEARED THE CAMERA ON MY IMPALA THE IMPALA ACCELERATED AGGRESSIVELY AS THOUGH I WAS ATTEMPTING TO PASS SOMEONE. IT WAS VERY UNEXPECTED AND TO THE POINT WHERE I FELT I COULD LOSE CONTROL OF THE VEHICLE. SCENARIO 4 WHEN ROUNDING A CURVE IF THE ACC CAMERA SENSES A VEHICLE MOVING IN A PARKING LOT NEAR THE ROAD IT AGAIN BRAKES HARSHLY FOR NO GOOD REASON. AGAIN CAUSING THE VEHICLES BEHIND ME TO HAVE TO REACT. THE IMPALA WILL AGAIN ACCELERATE AGGRESSIVELY ONCE PAST THE MOVING CAR IN THE PARKING LOT. SCENARIO 5 IN TWO LANE TRAFFIC WITH THE ACC SET, WHEN YOU'RE ROUNDING A CORNER IF THE CAMERA OF THE ACC GETS THE CAR IN THE OTHER LANE IN ITS VISION THE IMPALA WILL AGAIN SLAM ON THE BRAKES. WHEN THE CAR IN THE OTHER LANE IS OUT OF THE CAMERA RANGE THE IMPALA ACCELERATES RAPIDLY.
Mfg Campaign: 11152232
Recall Date: Nov 17, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FORWARD COLLISION ALERT SYSTEM WHICH IS STATED TO WORK OVER 40 MPH DOES NOT GIVE ADEQUATE WARNING AT ANY SETTING. THE SYSTEM SHOWS A GREEN ICON WHEN FOLLOWING ANOTHER VEHICLE. THE ICON CHANGES TO AMBER WHEN FOLLOWING ANOTHER VEHICLE EXTREMELY CLOSE (WAY TOO CLOSE) AS A TAILGATING ALERT. IT IS MEANT TO GIVE A HEADS UPS FLASHING RED DISPLAY ON THE WINDSHIELD WHEN OVERTAKING ANOTHER VEHICLE AT A SPEED THAT MAY CAUSE A COLLISION. THIS SYSTEM HAS A NEAR. A MEDIUM AND A FAR SETTING WHICH IS SUPPOSED TO FUNCTION WITHIN 194 FT. AT NO SETTING APPROACHING A VEHICLE FROM THE REAR TO A DANGEROUSLY CLOSE POINT COULD I GET THE SYSTEM TO GIVE A RED ALERT, THIS WAS ON THE FAR SETTING. THE DEALER SERVICE CHECKED THE SYSTEM IN THE GARAGE AND SAID IT WAS WORKING. THEY WOULD NOT DO A ROAD CHECK BECAUSE IT IS TOO DANGEROUS. THE SERVICE MANAGER SAID HE HAD DONE THEM IN THE PAST AND THE RED ALERT ONLY HAPPENS WHEN YOU ARE EXTREMELY CLOSE TO THE CAR AHEAD. IN A CONTROLLED CHECK I GOT TO WITHIN A CARS LENGTH OVERTAKING THE CAR AHEAD WITH NO ALERT AND THIS WAS ON THE FAR SETTING. THIS SYSTEM IS USELESS WITHOUT GIVING AN ALERT IN TIME TO REACT. I HAVE SEEN THIS SYSTEM WORK WELL IN OTHER BRAND CARS.
Corrective Action:
THE FORWARD COLLISION ALERT SYSTEM WHICH IS STATED TO WORK OVER 40 MPH DOES NOT GIVE ADEQUATE WARNING AT ANY SETTING. THE SYSTEM SHOWS A GREEN ICON WHEN FOLLOWING ANOTHER VEHICLE. THE ICON CHANGES TO AMBER WHEN FOLLOWING ANOTHER VEHICLE EXTREMELY CLOSE (WAY TOO CLOSE) AS A TAILGATING ALERT. IT IS MEANT TO GIVE A HEADS UPS FLASHING RED DISPLAY ON THE WINDSHIELD WHEN OVERTAKING ANOTHER VEHICLE AT A SPEED THAT MAY CAUSE A COLLISION. THIS SYSTEM HAS A NEAR. A MEDIUM AND A FAR SETTING WHICH IS SUPPOSED TO FUNCTION WITHIN 194 FT. AT NO SETTING APPROACHING A VEHICLE FROM THE REAR TO A DANGEROUSLY CLOSE POINT COULD I GET THE SYSTEM TO GIVE A RED ALERT, THIS WAS ON THE FAR SETTING. THE DEALER SERVICE CHECKED THE SYSTEM IN THE GARAGE AND SAID IT WAS WORKING. THEY WOULD NOT DO A ROAD CHECK BECAUSE IT IS TOO DANGEROUS. THE SERVICE MANAGER SAID HE HAD DONE THEM IN THE PAST AND THE RED ALERT ONLY HAPPENS WHEN YOU ARE EXTREMELY CLOSE TO THE CAR AHEAD. IN A CONTROLLED CHECK I GOT TO WITHIN A CARS LENGTH OVERTAKING THE CAR AHEAD WITH NO ALERT AND THIS WAS ON THE FAR SETTING. THIS SYSTEM IS USELESS WITHOUT GIVING AN ALERT IN TIME TO REACT. I HAVE SEEN THIS SYSTEM WORK WELL IN OTHER BRAND CARS.
Additional Notes:
THE FORWARD COLLISION ALERT SYSTEM WHICH IS STATED TO WORK OVER 40 MPH DOES NOT GIVE ADEQUATE WARNING AT ANY SETTING. THE SYSTEM SHOWS A GREEN ICON WHEN FOLLOWING ANOTHER VEHICLE. THE ICON CHANGES TO AMBER WHEN FOLLOWING ANOTHER VEHICLE EXTREMELY CLOSE (WAY TOO CLOSE) AS A TAILGATING ALERT. IT IS MEANT TO GIVE A HEADS UPS FLASHING RED DISPLAY ON THE WINDSHIELD WHEN OVERTAKING ANOTHER VEHICLE AT A SPEED THAT MAY CAUSE A COLLISION. THIS SYSTEM HAS A NEAR. A MEDIUM AND A FAR SETTING WHICH IS SUPPOSED TO FUNCTION WITHIN 194 FT. AT NO SETTING APPROACHING A VEHICLE FROM THE REAR TO A DANGEROUSLY CLOSE POINT COULD I GET THE SYSTEM TO GIVE A RED ALERT, THIS WAS ON THE FAR SETTING. THE DEALER SERVICE CHECKED THE SYSTEM IN THE GARAGE AND SAID IT WAS WORKING. THEY WOULD NOT DO A ROAD CHECK BECAUSE IT IS TOO DANGEROUS. THE SERVICE MANAGER SAID HE HAD DONE THEM IN THE PAST AND THE RED ALERT ONLY HAPPENS WHEN YOU ARE EXTREMELY CLOSE TO THE CAR AHEAD. IN A CONTROLLED CHECK I GOT TO WITHIN A CARS LENGTH OVERTAKING THE CAR AHEAD WITH NO ALERT AND THIS WAS ON THE FAR SETTING. THIS SYSTEM IS USELESS WITHOUT GIVING AN ALERT IN TIME TO REACT. I HAVE SEEN THIS SYSTEM WORK WELL IN OTHER BRAND CARS.
Mfg Campaign: 11139433
Recall Date: Oct 10, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I OWNED A NEW 2014 CHEVROLET IMPALA. THE 2014 IMPALA HAD A BACKUP CAMERA SYSTEM WHICH WAS OUTSTANDING. I NEVER HAD A PROBLEM WITH WHAT I SAW ON THE REAR VIEW MONITOR SCREEN WHICH WAS ON THE DASH OF THE IMPALA. I TRADED IN THE 2014 CHEVROLET IMPALA FOR A 2018 AND NOW THERE ARE TWO MAJOR PROBLEMS WITH THE 2018 IMPALA BACK UP CAMERA SYSTEM. FIRST, IF THERE IS A LIGHT RAIN TO A HEAVY RAIN YOU LOSE 80% TO 90% OF THE CLEAR VISION ON THE MONITOR SCREEN. NOT ONCE DID I EVER HAVE A PROBLEM WITH MY 2014 IMPALA. SECOND, I HAVE LOST 20% OF MY REAR VIEW VISION BECAUSE 20% OF THE MONITOR SCREEN SHOWS THE REAR VIEW BUMPER WHICH REFLECTS THE SKY. THESE ARE TWO MAJOR SAFETY DEFECTS WITH MY 2018 IMPALA. NOT ONCE DID I EVER HAVE A PROBLEM WITH MY 2014 CHEVROLET IMPALA. I HAVE ATTACHED TO IPHONE PHOTOS TO ILLUSTRATE THE SAFETY DEFECTS. I WILL PUT TODAY'S DATE TO GO TO NEXT PART OF FORM. PROBLEM STARTED WHEN I FIRST GOT THE CAR. I WAS TOLD THAT THE CAMERA ON THE BACK OF THE CAR WAS RELOCATED AS COMPARED TO THE 2014 CHEVROLET IMPALA CAMERA LOCATION.
Corrective Action:
I OWNED A NEW 2014 CHEVROLET IMPALA. THE 2014 IMPALA HAD A BACKUP CAMERA SYSTEM WHICH WAS OUTSTANDING. I NEVER HAD A PROBLEM WITH WHAT I SAW ON THE REAR VIEW MONITOR SCREEN WHICH WAS ON THE DASH OF THE IMPALA. I TRADED IN THE 2014 CHEVROLET IMPALA FOR A 2018 AND NOW THERE ARE TWO MAJOR PROBLEMS WITH THE 2018 IMPALA BACK UP CAMERA SYSTEM. FIRST, IF THERE IS A LIGHT RAIN TO A HEAVY RAIN YOU LOSE 80% TO 90% OF THE CLEAR VISION ON THE MONITOR SCREEN. NOT ONCE DID I EVER HAVE A PROBLEM WITH MY 2014 IMPALA. SECOND, I HAVE LOST 20% OF MY REAR VIEW VISION BECAUSE 20% OF THE MONITOR SCREEN SHOWS THE REAR VIEW BUMPER WHICH REFLECTS THE SKY. THESE ARE TWO MAJOR SAFETY DEFECTS WITH MY 2018 IMPALA. NOT ONCE DID I EVER HAVE A PROBLEM WITH MY 2014 CHEVROLET IMPALA. I HAVE ATTACHED TO IPHONE PHOTOS TO ILLUSTRATE THE SAFETY DEFECTS. I WILL PUT TODAY'S DATE TO GO TO NEXT PART OF FORM. PROBLEM STARTED WHEN I FIRST GOT THE CAR. I WAS TOLD THAT THE CAMERA ON THE BACK OF THE CAR WAS RELOCATED AS COMPARED TO THE 2014 CHEVROLET IMPALA CAMERA LOCATION.
Additional Notes:
I OWNED A NEW 2014 CHEVROLET IMPALA. THE 2014 IMPALA HAD A BACKUP CAMERA SYSTEM WHICH WAS OUTSTANDING. I NEVER HAD A PROBLEM WITH WHAT I SAW ON THE REAR VIEW MONITOR SCREEN WHICH WAS ON THE DASH OF THE IMPALA. I TRADED IN THE 2014 CHEVROLET IMPALA FOR A 2018 AND NOW THERE ARE TWO MAJOR PROBLEMS WITH THE 2018 IMPALA BACK UP CAMERA SYSTEM. FIRST, IF THERE IS A LIGHT RAIN TO A HEAVY RAIN YOU LOSE 80% TO 90% OF THE CLEAR VISION ON THE MONITOR SCREEN. NOT ONCE DID I EVER HAVE A PROBLEM WITH MY 2014 IMPALA. SECOND, I HAVE LOST 20% OF MY REAR VIEW VISION BECAUSE 20% OF THE MONITOR SCREEN SHOWS THE REAR VIEW BUMPER WHICH REFLECTS THE SKY. THESE ARE TWO MAJOR SAFETY DEFECTS WITH MY 2018 IMPALA. NOT ONCE DID I EVER HAVE A PROBLEM WITH MY 2014 CHEVROLET IMPALA. I HAVE ATTACHED TO IPHONE PHOTOS TO ILLUSTRATE THE SAFETY DEFECTS. I WILL PUT TODAY'S DATE TO GO TO NEXT PART OF FORM. PROBLEM STARTED WHEN I FIRST GOT THE CAR. I WAS TOLD THAT THE CAMERA ON THE BACK OF THE CAR WAS RELOCATED AS COMPARED TO THE 2014 CHEVROLET IMPALA CAMERA LOCATION.
Mfg Campaign: 11131040
Recall Date: Sep 24, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED TO AN INDEPENDENT BODY SHOP. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED TO AN INDEPENDENT BODY SHOP. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED TO AN INDEPENDENT BODY SHOP. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mfg Campaign: 11123238
Recall Date: Aug 29, 2018
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