Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
Consumer Complaints
247 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Service ESC ABS I just had a 2009 Chevy Malibu and now a 2020 and I’m having the same exact issues loss of power steering braking and at first my gas gauge was off check engine light came on now today “Service ESC w ABS LIGHT” on dashboard
Corrective Action:
Service ESC ABS I just had a 2009 Chevy Malibu and now a 2020 and I’m having the same exact issues loss of power steering braking and at first my gas gauge was off check engine light came on now today “Service ESC w ABS LIGHT” on dashboard
Additional Notes:
Service ESC ABS I just had a 2009 Chevy Malibu and now a 2020 and I’m having the same exact issues loss of power steering braking and at first my gas gauge was off check engine light came on now today “Service ESC w ABS LIGHT” on dashboard
Mfg Campaign: 11531701
Recall Date: Jul 11, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Service ESC ABS I just had a 2009 Chevy Malibu and now a 2020 and I’m having the same exact issues loss of power steering braking and at first my gas gauge was off check engine light came on now today “Service ESC w ABS LIGHT” on dashboard
Corrective Action:
Service ESC ABS I just had a 2009 Chevy Malibu and now a 2020 and I’m having the same exact issues loss of power steering braking and at first my gas gauge was off check engine light came on now today “Service ESC w ABS LIGHT” on dashboard
Additional Notes:
Service ESC ABS I just had a 2009 Chevy Malibu and now a 2020 and I’m having the same exact issues loss of power steering braking and at first my gas gauge was off check engine light came on now today “Service ESC w ABS LIGHT” on dashboard
Mfg Campaign: 11531701
Recall Date: Jul 11, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
After you shift the car into park and shut the motor off, the car flashes a warning on the instrument panel to shift the car into park. Which it already is. Appears there was a recall for this for 2016-2019 cars, but not the 2020 year like mine. Happens consistently.
Corrective Action:
After you shift the car into park and shut the motor off, the car flashes a warning on the instrument panel to shift the car into park. Which it already is. Appears there was a recall for this for 2016-2019 cars, but not the 2020 year like mine. Happens consistently.
Additional Notes:
After you shift the car into park and shut the motor off, the car flashes a warning on the instrument panel to shift the car into park. Which it already is. Appears there was a recall for this for 2016-2019 cars, but not the 2020 year like mine. Happens consistently.
Mfg Campaign: 11529062
Recall Date: Jun 27, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Officer [XXX] filed on behalf of the deceased. The deceased owned a 2020 Chevrolet Malibu. The contact stated that the deceased had a rear end crash with another vehicle which was stopped at a traffic signal. The contact stated the estimated speed of the crash was 30 MPH. The air bag deployed and had shredded, the contact stated that a steering wheel support had been sheared from the steering wheel. The contact stated that most of the damage to vehicle of the deceased was on the left front end and the leading edge of the hood was slightly buckled. The vehicle was towed to an impound lot. The deceased was alive at the time of the accident and transported to a shock trauma unit. The contact stated that the driver was pronounced dead at the hospital. The contact stated that she had suffered neck trauma to her jugular vein and blunt force trauma to her chest. The contact stated that the vehicle had been involved in another crash where the air bag had deployed in Sept. 2022. The contact stated that the vehicle was a rental fleet vehicle and following the accident had been sold by the rental company at auction. The origin and type of the replacement air bag had not yet been determined. The manufacturer had not been informed of the failure. The failure mileage was approximately 63,000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Officer [XXX] filed on behalf of the deceased. The deceased owned a 2020 Chevrolet Malibu. The contact stated that the deceased had a rear end crash with another vehicle which was stopped at a traffic signal. The contact stated the estimated speed of the crash was 30 MPH. The air bag deployed and had shredded, the contact stated that a steering wheel support had been sheared from the steering wheel. The contact stated that most of the damage to vehicle of the deceased was on the left front end and the leading edge of the hood was slightly buckled. The vehicle was towed to an impound lot. The deceased was alive at the time of the accident and transported to a shock trauma unit. The contact stated that the driver was pronounced dead at the hospital. The contact stated that she had suffered neck trauma to her jugular vein and blunt force trauma to her chest. The contact stated that the vehicle had been involved in another crash where the air bag had deployed in Sept. 2022. The contact stated that the vehicle was a rental fleet vehicle and following the accident had been sold by the rental company at auction. The origin and type of the replacement air bag had not yet been determined. The manufacturer had not been informed of the failure. The failure mileage was approximately 63,000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Officer [XXX] filed on behalf of the deceased. The deceased owned a 2020 Chevrolet Malibu. The contact stated that the deceased had a rear end crash with another vehicle which was stopped at a traffic signal. The contact stated the estimated speed of the crash was 30 MPH. The air bag deployed and had shredded, the contact stated that a steering wheel support had been sheared from the steering wheel. The contact stated that most of the damage to vehicle of the deceased was on the left front end and the leading edge of the hood was slightly buckled. The vehicle was towed to an impound lot. The deceased was alive at the time of the accident and transported to a shock trauma unit. The contact stated that the driver was pronounced dead at the hospital. The contact stated that she had suffered neck trauma to her jugular vein and blunt force trauma to her chest. The contact stated that the vehicle had been involved in another crash where the air bag had deployed in Sept. 2022. The contact stated that the vehicle was a rental fleet vehicle and following the accident had been sold by the rental company at auction. The origin and type of the replacement air bag had not yet been determined. The manufacturer had not been informed of the failure. The failure mileage was approximately 63,000. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11527380
Recall Date: Jun 16, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.
Corrective Action:
About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.
Additional Notes:
About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.
Mfg Campaign: 11526119
Recall Date: Jun 8, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.
Corrective Action:
About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.
Additional Notes:
About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.
Mfg Campaign: 11526119
Recall Date: Jun 8, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There have been four incidences (11/21, 10/22 (2x), 5/23) where my vehicle has completely stopped running while I am driving. The dash lights come on, it says to service ESC, it will say to put vehicle in park (even if I have done so already), it says I have low fuel (even with a full tank) and I lose power steering. This has happened when driving on city roads and at high speed on the freeway ( which is extremely dangerous). This puts me in danger because my vehicle stops accelerating and I must coast to the shoulder, which could very easily cause a collision, especially on the freeway. My vehicle has been to the dealership for each instance and they find nothing wrong.
Corrective Action:
There have been four incidences (11/21, 10/22 (2x), 5/23) where my vehicle has completely stopped running while I am driving. The dash lights come on, it says to service ESC, it will say to put vehicle in park (even if I have done so already), it says I have low fuel (even with a full tank) and I lose power steering. This has happened when driving on city roads and at high speed on the freeway ( which is extremely dangerous). This puts me in danger because my vehicle stops accelerating and I must coast to the shoulder, which could very easily cause a collision, especially on the freeway. My vehicle has been to the dealership for each instance and they find nothing wrong.
Additional Notes:
There have been four incidences (11/21, 10/22 (2x), 5/23) where my vehicle has completely stopped running while I am driving. The dash lights come on, it says to service ESC, it will say to put vehicle in park (even if I have done so already), it says I have low fuel (even with a full tank) and I lose power steering. This has happened when driving on city roads and at high speed on the freeway ( which is extremely dangerous). This puts me in danger because my vehicle stops accelerating and I must coast to the shoulder, which could very easily cause a collision, especially on the freeway. My vehicle has been to the dealership for each instance and they find nothing wrong.
Mfg Campaign: 11525690
Recall Date: Jun 6, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When shifting into park the display will show the car is in park but there will be an alarm informing me to put the car in park.
Corrective Action:
When shifting into park the display will show the car is in park but there will be an alarm informing me to put the car in park.
Additional Notes:
When shifting into park the display will show the car is in park but there will be an alarm informing me to put the car in park.
Mfg Campaign: 11524090
Recall Date: May 26, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Corrective Action:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Additional Notes:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Mfg Campaign: 11523647
Recall Date: May 24, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Corrective Action:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Additional Notes:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Mfg Campaign: 11523647
Recall Date: May 24, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Corrective Action:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Additional Notes:
I bought a 2020 Chevrolet Malibu LT on April 26, 2023 from Lake Hartwell Chevrolet in Toccoa Ga. It drove fine for 3 days. Then a chirping started in the steering wheel. On May 3rd. While I was taking my wife to our baby doctors visit, as I turned into the parking lot, the engine light came on, and the steering failed. I was able to safely get it into the parking lot and out of the way of the other cars. I called the dealership and they had it towed to their shop. They charged the battery saying that's all that was wrong with it. However, as the clean up guy at the shop was bringing it to me, the engine light came on again and he took it back to the shop. Within the next 14 days from then, they replaced the steering module, battery terminals, which seemed burnt, they said, and realigned it. However, all of this is word of mouth as I was not given any paperwork verifying this repair. The next day, the chirp returned. It has very loose steering and sways easily from side to side. Also, upon a diagnostic check by another certified mechanic, the computer would not link and give codes. He told me one of the computers in the car was bad, but not sure which one. I checked and I can not qualify for the lemon law, so I contacted the general manager and said I wanted to return the car and my bank returned their money. Or, another chevrolet car, from Chevrolet, not from this lot. This car is unsafe for me and my family. He said that was not possible as the tag and title has been processed. So I am ready to pursue legal action. The cars they let me drive during my cars repair were junky, too. One wouldn't drive over 30mph and the other had a ticking motor. I feel this business presents a danger to anyone who in need of and buys a car from them. Date of ownership: April 26, '23-present. Today is May 24,'23. They have also failed to give me the paperwork verifying the Chevrolet Lifetime Warranty on the Powertrain and Transmission. That was promised on the day of sale.
Mfg Campaign: 11523647
Recall Date: May 24, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle malibu2020. When I park sometimes It says shift to park sign. On dash board. The makes it difficult for car. To shut. off i have to keep pressing the plus and minus sign on the gear shift to cut off.
Corrective Action:
My vehicle malibu2020. When I park sometimes It says shift to park sign. On dash board. The makes it difficult for car. To shut. off i have to keep pressing the plus and minus sign on the gear shift to cut off.
Additional Notes:
My vehicle malibu2020. When I park sometimes It says shift to park sign. On dash board. The makes it difficult for car. To shut. off i have to keep pressing the plus and minus sign on the gear shift to cut off.
Mfg Campaign: 11523717
Recall Date: May 24, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11519714
Recall Date: Apr 30, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11519714
Recall Date: Apr 30, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
While driving on many occasions the last incident happened Friday April 28th 2023. My 2020 Malibu lost all communication on 231 Hwy. All dash gauges went haywire power dropped on vehicle RPM was accelerated but vehicle speed would not change engine light and traction light came on. I then had to pull over brakes made a loud thud noise when stopping. Turned vehicle off sat for about 15 minutes and restarted my vehicle engine light was still on but I was about four miles from home turned my hazard flashers on and made it home. When the car loses power it gives me NO warning at all it just happens. I've taken it to both Chevy dealers in my area Mr. [XXX] at Gilland GMC Ozark, Al explained to me that yes he saw the codes where car lost power and because they couldn't pinpoint the problem GMC had to be called and he was told that GMC has a team of engineers working on the Loss of Control problem but at this time they don't know anything. I'm risking my life on every day driving this vehicle in which I do have an extended warranty on but they can't fix what they can't find but yet KNOW for Fact that there is a problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11519714
Recall Date: Apr 30, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Corrective Action:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Additional Notes:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Mfg Campaign: 11518864
Recall Date: Apr 25, 2023
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Corrective Action:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Additional Notes:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Mfg Campaign: 11518864
Recall Date: Apr 25, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Corrective Action:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Additional Notes:
This vehicle was purchased on February 10, 2023 under false pretenses, deceit, and fraudulent activities by Frank Leta Honda of Missouri. Frank Leta Honda and its Salesman failed to disclosed that this vehicle was in a major accident prior to me purchasing it. The front-end bumper and the front quarter-panel on the passenger side were damaged. This car was re-painted with non-factory paint, and it shows. Most importantly, the procedure and process required in painting a vehicle was not followed. I even questioned the salesman whether or not this vehicle was in a major accident, and the salesman said, "no." I had taken this vehicle to two professional auto body businesses, and two owners/auto body workers informed me without me asking that the vehicle had been in a major accident. Can you please give me a report on whether or not the previous owners of this vehicle reported an accident with this vehicle being involved in, and the original color of this vehicle. The dealer is calling it red. However, this vehicle is a deep dark burgundy.
Mfg Campaign: 11518864
Recall Date: Apr 25, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2020 Malibu was placed taken to Chevy dealership before with same issues in October 2022, now today 3/22/23, while driving car lost power while driving on freeway. Completely shut down with same warning stating Service battery charging system, once I place car in park it started up and had the battery saver active warning with voltage of 9.2 My car only has 38098 miles. In October it only had 35k. They did replace a fuse on the battery and stated everything was good but I’m confused what keeps making it cut off when it’s brand new car. I don’t understand how this car is even safe if everyone states the same thing. Wishing I kept my other reliable car instead of putting up with this.
Corrective Action:
My 2020 Malibu was placed taken to Chevy dealership before with same issues in October 2022, now today 3/22/23, while driving car lost power while driving on freeway. Completely shut down with same warning stating Service battery charging system, once I place car in park it started up and had the battery saver active warning with voltage of 9.2 My car only has 38098 miles. In October it only had 35k. They did replace a fuse on the battery and stated everything was good but I’m confused what keeps making it cut off when it’s brand new car. I don’t understand how this car is even safe if everyone states the same thing. Wishing I kept my other reliable car instead of putting up with this.
Additional Notes:
My 2020 Malibu was placed taken to Chevy dealership before with same issues in October 2022, now today 3/22/23, while driving car lost power while driving on freeway. Completely shut down with same warning stating Service battery charging system, once I place car in park it started up and had the battery saver active warning with voltage of 9.2 My car only has 38098 miles. In October it only had 35k. They did replace a fuse on the battery and stated everything was good but I’m confused what keeps making it cut off when it’s brand new car. I don’t understand how this car is even safe if everyone states the same thing. Wishing I kept my other reliable car instead of putting up with this.
Mfg Campaign: 11513285
Recall Date: Mar 22, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
WHEN I BOGHT THE CAR WAS WITH OUT AIRBAGS
Corrective Action:
WHEN I BOGHT THE CAR WAS WITH OUT AIRBAGS
Additional Notes:
WHEN I BOGHT THE CAR WAS WITH OUT AIRBAGS
Mfg Campaign: 11511474
Recall Date: Mar 12, 2023
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