Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212333380
Recall Date: Aug 20, 2021
Consumer Complaints
247 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that she noticed that water had intruded into the vehicle. The contact then stated that water had leaked from the inner lining of the roof and entered through the rear center brake taillight. The contact stated that the vehicle was saturated with water. As a result, the check engine warning light, parking brake light, and alarm system warning lights intermittently illuminated and started to malfunction. The vehicle was taken to an authorized dealer however, the vehicle had not yet been diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that she noticed that water had intruded into the vehicle. The contact then stated that water had leaked from the inner lining of the roof and entered through the rear center brake taillight. The contact stated that the vehicle was saturated with water. As a result, the check engine warning light, parking brake light, and alarm system warning lights intermittently illuminated and started to malfunction. The vehicle was taken to an authorized dealer however, the vehicle had not yet been diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that she noticed that water had intruded into the vehicle. The contact then stated that water had leaked from the inner lining of the roof and entered through the rear center brake taillight. The contact stated that the vehicle was saturated with water. As a result, the check engine warning light, parking brake light, and alarm system warning lights intermittently illuminated and started to malfunction. The vehicle was taken to an authorized dealer however, the vehicle had not yet been diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
Mfg Campaign: 11511194
Recall Date: Mar 10, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I put the car in park and it says a message that says shift to park but I am in park already and now my battery keeps draining and the lights on shifter blink continuously when I’m in park if I click shift button the message goes away but I don’t think it should be doing this and I’m not the only person from what I have read.
Corrective Action:
I put the car in park and it says a message that says shift to park but I am in park already and now my battery keeps draining and the lights on shifter blink continuously when I’m in park if I click shift button the message goes away but I don’t think it should be doing this and I’m not the only person from what I have read.
Additional Notes:
I put the car in park and it says a message that says shift to park but I am in park already and now my battery keeps draining and the lights on shifter blink continuously when I’m in park if I click shift button the message goes away but I don’t think it should be doing this and I’m not the only person from what I have read.
Mfg Campaign: 11509366
Recall Date: Feb 27, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Corrective Action:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Additional Notes:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Mfg Campaign: 11509405
Recall Date: Feb 27, 2023
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Corrective Action:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Additional Notes:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Mfg Campaign: 11509405
Recall Date: Feb 27, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Corrective Action:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Additional Notes:
Vehicle through a "service engine" and lost partial power. The vehicle slowed considerably and was not able to accelerate as expected. Fortunately, this was rush hour traffic and it was slow. Normally, the traffic moves at 60 MPH plus or minus 5 MPH. The loss of power on I10 can be extremely unsafe. The dealer revealed that our car had a scan code P0299. They cleaned the Thottle Body and stated it was the likely problem. However, they said they tested the crank case pressure and it was at 0 PSI, instead of the expected vacuum. There was no indication, that crank case pressure or the PCV was the root problem. I pointed out that crank case should be measured in INH2O. I think they mis diaganosed and were trying to lead me to replace the PCV, and ultimately the turbocharger itself. I think it is probably a sensor or perhaps another component. I took my car away from the lot and will report any other incidents or findings.
Mfg Campaign: 11509405
Recall Date: Feb 27, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the engine revved loudly while coming to a stop. Additionally, the vehicle lost motive power while driving uphill. The vehicle was taken to the dealer, and the dealer confirmed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 21-NA-004 (Continuously Variable Transmission). The failure mileage was 27,344.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the engine revved loudly while coming to a stop. Additionally, the vehicle lost motive power while driving uphill. The vehicle was taken to the dealer, and the dealer confirmed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 21-NA-004 (Continuously Variable Transmission). The failure mileage was 27,344.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the engine revved loudly while coming to a stop. Additionally, the vehicle lost motive power while driving uphill. The vehicle was taken to the dealer, and the dealer confirmed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: 21-NA-004 (Continuously Variable Transmission). The failure mileage was 27,344.
Mfg Campaign: 11503358
Recall Date: Jan 24, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Shift to Park Alarm will not stop beeping. Looked into it on the internet found it to be a known issue with GM. Can prevent the doors from unlocking and would drain battery and annoyance. Replaced shifter assembly at a cost of $567.28 I believe GM knows of the issue and should recall the defective parts. I am making this complaint on behalf of my 85 year old Mother that purchased the 2020 Malibu with the remaining 3 year/36000 miles warranty. In November of 2022 she had the Alarm Shift to Park come up and would not stop. I return the car to the shop where she purchased it, expecting the issue to be covered by warranty. I found out the car was put in service in August of 2019 making the warranty expired. The mechanic that replaced the shifting assembly explained the problem to me and gave me the defective part. When researching the problem I found that GM it aware of the issue and should recall and fix the problem. I have contacted GM but they refuse to reemburse me. I filed a complaint with the BBB and I see that there is a class action lawsuit over this issue. I have my complaint on file in hope that GM will voluntarily recall or be forced to if enough people complain.
Corrective Action:
Shift to Park Alarm will not stop beeping. Looked into it on the internet found it to be a known issue with GM. Can prevent the doors from unlocking and would drain battery and annoyance. Replaced shifter assembly at a cost of $567.28 I believe GM knows of the issue and should recall the defective parts. I am making this complaint on behalf of my 85 year old Mother that purchased the 2020 Malibu with the remaining 3 year/36000 miles warranty. In November of 2022 she had the Alarm Shift to Park come up and would not stop. I return the car to the shop where she purchased it, expecting the issue to be covered by warranty. I found out the car was put in service in August of 2019 making the warranty expired. The mechanic that replaced the shifting assembly explained the problem to me and gave me the defective part. When researching the problem I found that GM it aware of the issue and should recall and fix the problem. I have contacted GM but they refuse to reemburse me. I filed a complaint with the BBB and I see that there is a class action lawsuit over this issue. I have my complaint on file in hope that GM will voluntarily recall or be forced to if enough people complain.
Additional Notes:
Shift to Park Alarm will not stop beeping. Looked into it on the internet found it to be a known issue with GM. Can prevent the doors from unlocking and would drain battery and annoyance. Replaced shifter assembly at a cost of $567.28 I believe GM knows of the issue and should recall the defective parts. I am making this complaint on behalf of my 85 year old Mother that purchased the 2020 Malibu with the remaining 3 year/36000 miles warranty. In November of 2022 she had the Alarm Shift to Park come up and would not stop. I return the car to the shop where she purchased it, expecting the issue to be covered by warranty. I found out the car was put in service in August of 2019 making the warranty expired. The mechanic that replaced the shifting assembly explained the problem to me and gave me the defective part. When researching the problem I found that GM it aware of the issue and should recall and fix the problem. I have contacted GM but they refuse to reemburse me. I filed a complaint with the BBB and I see that there is a class action lawsuit over this issue. I have my complaint on file in hope that GM will voluntarily recall or be forced to if enough people complain.
Mfg Campaign: 11497994
Recall Date: Dec 19, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shift to Park Alarm will not stop beeping. Looked into it on the internet found it to be a known issue with GM. Can prevent the doors from unlocking and would drain battery and annoyance. Replaced shifter assembly at a cost of $567.28 I believe GM knows of the issue and should recall the defective parts. I am making this complaint on behalf of my 85 year old Mother that purchased the 2020 Malibu with the remaining 3 year/36000 miles warranty. In November of 2022 she had the Alarm Shift to Park come up and would not stop. I return the car to the shop where she purchased it, expecting the issue to be covered by warranty. I found out the car was put in service in August of 2019 making the warranty expired. The mechanic that replaced the shifting assembly explained the problem to me and gave me the defective part. When researching the problem I found that GM it aware of the issue and should recall and fix the problem. I have contacted GM but they refuse to reemburse me. I filed a complaint with the BBB and I see that there is a class action lawsuit over this issue. I have my complaint on file in hope that GM will voluntarily recall or be forced to if enough people complain.
Corrective Action:
Shift to Park Alarm will not stop beeping. Looked into it on the internet found it to be a known issue with GM. Can prevent the doors from unlocking and would drain battery and annoyance. Replaced shifter assembly at a cost of $567.28 I believe GM knows of the issue and should recall the defective parts. I am making this complaint on behalf of my 85 year old Mother that purchased the 2020 Malibu with the remaining 3 year/36000 miles warranty. In November of 2022 she had the Alarm Shift to Park come up and would not stop. I return the car to the shop where she purchased it, expecting the issue to be covered by warranty. I found out the car was put in service in August of 2019 making the warranty expired. The mechanic that replaced the shifting assembly explained the problem to me and gave me the defective part. When researching the problem I found that GM it aware of the issue and should recall and fix the problem. I have contacted GM but they refuse to reemburse me. I filed a complaint with the BBB and I see that there is a class action lawsuit over this issue. I have my complaint on file in hope that GM will voluntarily recall or be forced to if enough people complain.
Additional Notes:
Shift to Park Alarm will not stop beeping. Looked into it on the internet found it to be a known issue with GM. Can prevent the doors from unlocking and would drain battery and annoyance. Replaced shifter assembly at a cost of $567.28 I believe GM knows of the issue and should recall the defective parts. I am making this complaint on behalf of my 85 year old Mother that purchased the 2020 Malibu with the remaining 3 year/36000 miles warranty. In November of 2022 she had the Alarm Shift to Park come up and would not stop. I return the car to the shop where she purchased it, expecting the issue to be covered by warranty. I found out the car was put in service in August of 2019 making the warranty expired. The mechanic that replaced the shifting assembly explained the problem to me and gave me the defective part. When researching the problem I found that GM it aware of the issue and should recall and fix the problem. I have contacted GM but they refuse to reemburse me. I filed a complaint with the BBB and I see that there is a class action lawsuit over this issue. I have my complaint on file in hope that GM will voluntarily recall or be forced to if enough people complain.
Mfg Campaign: 11497994
Recall Date: Dec 19, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Corrective Action:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Additional Notes:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Mfg Campaign: 11497874
Recall Date: Dec 17, 2022
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Corrective Action:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Additional Notes:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Mfg Campaign: 11497874
Recall Date: Dec 17, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Corrective Action:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Additional Notes:
Shift to park error, No power to car, reduced engine power, camshaft positioning error, brakes failed (completely went hard unable to press) almost causing crash.
Mfg Campaign: 11497874
Recall Date: Dec 17, 2022
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that on multiple occasions while driving at undisclosed speeds, the service ESC warning light and the steering assist reduced warning lights illuminated. The contact also stated that the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that on multiple occasions while driving at undisclosed speeds, the service ESC warning light and the steering assist reduced warning lights illuminated. The contact also stated that the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that on multiple occasions while driving at undisclosed speeds, the service ESC warning light and the steering assist reduced warning lights illuminated. The contact also stated that the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Mfg Campaign: 11497534
Recall Date: Dec 15, 2022
General Motors, Llc
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated that on multiple occasions while driving at undisclosed speeds, the service ESC warning light and the steering assist reduced warning lights illuminated. The contact also stated that the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated that on multiple occasions while driving at undisclosed speeds, the service ESC warning light and the steering assist reduced warning lights illuminated. The contact also stated that the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated that on multiple occasions while driving at undisclosed speeds, the service ESC warning light and the steering assist reduced warning lights illuminated. The contact also stated that the traction control warning light intermittently illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
Mfg Campaign: 11497534
Recall Date: Dec 15, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu E2. The contact stated that while at a complete stop at the stop sign, the auto START/STOP mode engaged, however the vehicle failed to restart upon releasing the brake pedal. The message "Engine Reduced Power" was displayed. The contact stated that the vehicle failed to restart after several attempts. The vehicle was towed to the dealer where it was diagnosed that the vacuum pump had failed and the camshaft reluctor was in improper position. The dealer diagnosed that the vacuum pump and camshaft needed to be replaced. The parts were replaced. However, the failure reoccurred while driving. The contact stated while driving at 80 MPH and merging lanes, the vehicle decelerated unintendedly and the message "Engine Reduced Power" was displayed. The contact was able to veer to the side of the road. The vehicle was towed to a second dealer, Vandergriff Chevrolet (1200 W Interstate 20, Arlington, TX 76017), who informed the contact that he would need to tow the vehicle to the first dealer to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to first dealer for additional diagnostic tests. The failure mileage was approximately 55,634.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu E2. The contact stated that while at a complete stop at the stop sign, the auto START/STOP mode engaged, however the vehicle failed to restart upon releasing the brake pedal. The message "Engine Reduced Power" was displayed. The contact stated that the vehicle failed to restart after several attempts. The vehicle was towed to the dealer where it was diagnosed that the vacuum pump had failed and the camshaft reluctor was in improper position. The dealer diagnosed that the vacuum pump and camshaft needed to be replaced. The parts were replaced. However, the failure reoccurred while driving. The contact stated while driving at 80 MPH and merging lanes, the vehicle decelerated unintendedly and the message "Engine Reduced Power" was displayed. The contact was able to veer to the side of the road. The vehicle was towed to a second dealer, Vandergriff Chevrolet (1200 W Interstate 20, Arlington, TX 76017), who informed the contact that he would need to tow the vehicle to the first dealer to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to first dealer for additional diagnostic tests. The failure mileage was approximately 55,634.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu E2. The contact stated that while at a complete stop at the stop sign, the auto START/STOP mode engaged, however the vehicle failed to restart upon releasing the brake pedal. The message "Engine Reduced Power" was displayed. The contact stated that the vehicle failed to restart after several attempts. The vehicle was towed to the dealer where it was diagnosed that the vacuum pump had failed and the camshaft reluctor was in improper position. The dealer diagnosed that the vacuum pump and camshaft needed to be replaced. The parts were replaced. However, the failure reoccurred while driving. The contact stated while driving at 80 MPH and merging lanes, the vehicle decelerated unintendedly and the message "Engine Reduced Power" was displayed. The contact was able to veer to the side of the road. The vehicle was towed to a second dealer, Vandergriff Chevrolet (1200 W Interstate 20, Arlington, TX 76017), who informed the contact that he would need to tow the vehicle to the first dealer to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to first dealer for additional diagnostic tests. The failure mileage was approximately 55,634.
Mfg Campaign: 11494612
Recall Date: Nov 22, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu E2. The contact stated that while at a complete stop at the stop sign, the auto START/STOP mode engaged, however the vehicle failed to restart upon releasing the brake pedal. The message "Engine Reduced Power" was displayed. The contact stated that the vehicle failed to restart after several attempts. The vehicle was towed to the dealer where it was diagnosed that the vacuum pump had failed and the camshaft reluctor was in improper position. The dealer diagnosed that the vacuum pump and camshaft needed to be replaced. The parts were replaced. However, the failure reoccurred while driving. The contact stated while driving at 80 MPH and merging lanes, the vehicle decelerated unintendedly and the message "Engine Reduced Power" was displayed. The contact was able to veer to the side of the road. The vehicle was towed to a second dealer, Vandergriff Chevrolet (1200 W Interstate 20, Arlington, TX 76017), who informed the contact that he would need to tow the vehicle to the first dealer to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to first dealer for additional diagnostic tests. The failure mileage was approximately 55,634.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu E2. The contact stated that while at a complete stop at the stop sign, the auto START/STOP mode engaged, however the vehicle failed to restart upon releasing the brake pedal. The message "Engine Reduced Power" was displayed. The contact stated that the vehicle failed to restart after several attempts. The vehicle was towed to the dealer where it was diagnosed that the vacuum pump had failed and the camshaft reluctor was in improper position. The dealer diagnosed that the vacuum pump and camshaft needed to be replaced. The parts were replaced. However, the failure reoccurred while driving. The contact stated while driving at 80 MPH and merging lanes, the vehicle decelerated unintendedly and the message "Engine Reduced Power" was displayed. The contact was able to veer to the side of the road. The vehicle was towed to a second dealer, Vandergriff Chevrolet (1200 W Interstate 20, Arlington, TX 76017), who informed the contact that he would need to tow the vehicle to the first dealer to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to first dealer for additional diagnostic tests. The failure mileage was approximately 55,634.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu E2. The contact stated that while at a complete stop at the stop sign, the auto START/STOP mode engaged, however the vehicle failed to restart upon releasing the brake pedal. The message "Engine Reduced Power" was displayed. The contact stated that the vehicle failed to restart after several attempts. The vehicle was towed to the dealer where it was diagnosed that the vacuum pump had failed and the camshaft reluctor was in improper position. The dealer diagnosed that the vacuum pump and camshaft needed to be replaced. The parts were replaced. However, the failure reoccurred while driving. The contact stated while driving at 80 MPH and merging lanes, the vehicle decelerated unintendedly and the message "Engine Reduced Power" was displayed. The contact was able to veer to the side of the road. The vehicle was towed to a second dealer, Vandergriff Chevrolet (1200 W Interstate 20, Arlington, TX 76017), who informed the contact that he would need to tow the vehicle to the first dealer to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle back to first dealer for additional diagnostic tests. The failure mileage was approximately 55,634.
Mfg Campaign: 11494612
Recall Date: Nov 22, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 35 MPH and depressing the brake pedal to slow the vehicle, the vehicle stalled. The contact stated that the oil change service light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump and engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 35 MPH and depressing the brake pedal to slow the vehicle, the vehicle stalled. The contact stated that the oil change service light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump and engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 35 MPH and depressing the brake pedal to slow the vehicle, the vehicle stalled. The contact stated that the oil change service light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump and engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11493934
Recall Date: Nov 17, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 35 MPH and depressing the brake pedal to slow the vehicle, the vehicle stalled. The contact stated that the oil change service light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump and engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 35 MPH and depressing the brake pedal to slow the vehicle, the vehicle stalled. The contact stated that the oil change service light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump and engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 35 MPH and depressing the brake pedal to slow the vehicle, the vehicle stalled. The contact stated that the oil change service light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the vacuum pump and engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11493934
Recall Date: Nov 17, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 25 MPH, the odometer and tachometer readings were incorrect. The Services ESC, power steering, power steering assist, and check engine warning light illuminated. The vehicle was turned off and restated and operated normally; however, the check engine warning light remained illuminated. The contact stated that the steering wheel became stiff and the vehicle lost power brakes functionality. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 25 MPH, the odometer and tachometer readings were incorrect. The Services ESC, power steering, power steering assist, and check engine warning light illuminated. The vehicle was turned off and restated and operated normally; however, the check engine warning light remained illuminated. The contact stated that the steering wheel became stiff and the vehicle lost power brakes functionality. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 25 MPH, the odometer and tachometer readings were incorrect. The Services ESC, power steering, power steering assist, and check engine warning light illuminated. The vehicle was turned off and restated and operated normally; however, the check engine warning light remained illuminated. The contact stated that the steering wheel became stiff and the vehicle lost power brakes functionality. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 65,000.
Mfg Campaign: 11489289
Recall Date: Oct 14, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 25 MPH, the odometer and tachometer readings were incorrect. The Services ESC, power steering, power steering assist, and check engine warning light illuminated. The vehicle was turned off and restated and operated normally; however, the check engine warning light remained illuminated. The contact stated that the steering wheel became stiff and the vehicle lost power brakes functionality. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 25 MPH, the odometer and tachometer readings were incorrect. The Services ESC, power steering, power steering assist, and check engine warning light illuminated. The vehicle was turned off and restated and operated normally; however, the check engine warning light remained illuminated. The contact stated that the steering wheel became stiff and the vehicle lost power brakes functionality. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2020 Chevrolet Malibu. The contact stated while driving 25 MPH, the odometer and tachometer readings were incorrect. The Services ESC, power steering, power steering assist, and check engine warning light illuminated. The vehicle was turned off and restated and operated normally; however, the check engine warning light remained illuminated. The contact stated that the steering wheel became stiff and the vehicle lost power brakes functionality. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 65,000.
Mfg Campaign: 11489289
Recall Date: Oct 14, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This car is a rental. After driving the car, I parked it at my final destination, shifted it into park, and attempted to turn the vehicle off. The vehicle would not turn off and flashed a warning on the instrument panel instructing me to shift into park even though the car was already in park. The car would only finally turn off after several attempts at shifting in and out of park.
Corrective Action:
This car is a rental. After driving the car, I parked it at my final destination, shifted it into park, and attempted to turn the vehicle off. The vehicle would not turn off and flashed a warning on the instrument panel instructing me to shift into park even though the car was already in park. The car would only finally turn off after several attempts at shifting in and out of park.
Additional Notes:
This car is a rental. After driving the car, I parked it at my final destination, shifted it into park, and attempted to turn the vehicle off. The vehicle would not turn off and flashed a warning on the instrument panel instructing me to shift into park even though the car was already in park. The car would only finally turn off after several attempts at shifting in and out of park.
Mfg Campaign: 11485411
Recall Date: Sep 20, 2022
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