Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212346510
Recall Date: Dec 16, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212336230
Recall Date: Jun 3, 2021
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314870
Recall Date: Oct 22, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. These vehicles received updated software for the Electronic Brake Control Module (EBCM). This software has an error, and as a result, the vehicle's electronic brake assist may be disabled. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268091
Recall Date: Jan 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192273510
Recall Date: Dec 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500, Cadillac CT6, and GMC Sierra 1500 vehicles. Due to an Electronic Brake Control Module (EBCM) software error, the vehicle's Electronic Stability Control (ESC) and Antilock Brake System (ABS) may become disabled. Furthermore, if this specific error occurs, the vehicle's diagnostics will not illuminate the instrument cluster ESC and ABS malfunction warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268090
Recall Date: Dec 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 1500 Crew Cab and GMC Sierra 1500 Crew Cab vehicles. The passenger-side frontal air bag module may have been damaged during assembly, possibly resulting in the air bag not inflating properly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N182198820
Recall Date: Dec 6, 2018
Consumer Complaints
1.2K ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine cooler line is leaky. if I continue to operate the vehicle with low oil pressure, there may be a loss of propulsion. An engine operating with low oil pressure may also be prone to failure. In 2021, a TSB was issued to repair this problem, but it no longer is active.
Corrective Action:
Engine cooler line is leaky. if I continue to operate the vehicle with low oil pressure, there may be a loss of propulsion. An engine operating with low oil pressure may also be prone to failure. In 2021, a TSB was issued to repair this problem, but it no longer is active.
Additional Notes:
Engine cooler line is leaky. if I continue to operate the vehicle with low oil pressure, there may be a loss of propulsion. An engine operating with low oil pressure may also be prone to failure. In 2021, a TSB was issued to repair this problem, but it no longer is active.
Mfg Campaign: 11571631
Recall Date: Feb 13, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
Potential Consequences:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while the temperature was below zero, the oil cooler lines cracked and began to leak oil. The contact noticed oil spots on the driveway. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Program: N192220080 (Engine Oil Cooler Lines Detaching from Crimp). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while the temperature was below zero, the oil cooler lines cracked and began to leak oil. The contact noticed oil spots on the driveway. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Program: N192220080 (Engine Oil Cooler Lines Detaching from Crimp). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while the temperature was below zero, the oil cooler lines cracked and began to leak oil. The contact noticed oil spots on the driveway. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Program: N192220080 (Engine Oil Cooler Lines Detaching from Crimp). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
Mfg Campaign: 11571393
Recall Date: Feb 12, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Corrective Action:
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Additional Notes:
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Mfg Campaign: 11571101
Recall Date: Feb 9, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Corrective Action:
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Additional Notes:
The truck has lifter failure leaving the Engine in Operatable at best you and you kids are stranded in 0% wether or broken down in the road. The other outcome is the Engine Explodes like a bomb when the internals let go from the failure. Lucky I was just left in the cold where I could have frozen to death. This happened at 70k miles but is happening to all the 19+ trucks with 5.3-6.2 the other problem is a transmission shudder making you barely able to keep control of the vehicle. You have had so many complaints here there have been several class action lawsuits yet nothing has been done why is Gm not held accountable?
Mfg Campaign: 11571101
Recall Date: Feb 9, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
My 2019 Chevrolet Silverado 1500 RST was purchased brand new in 2019 and has less than 50k miles on it. The rear, passenger seat belt fails to retract which is a safety issue and where my child sits. Chevrolet stated that it was not covered under any manufacturer warranty or the purchased extended warranty from the dealership. This is a huge safety concern as the seat belt will not function without being able to retract. For it to fail with less than 50k miles and being less than 5 years old is unacceptable and so concerning. The estimated cost of repair is $806.51 which is crazy that they will not fix this issue as there is a new warranty for trucks built in 2021 and newer for safety belts specifically. Chevrolet should stand by their safety equipment, especially on their newer vehicles. I have uploaded a copy of the dealership information and recommended repair as well as cost of repair that they stated would not be covered.
Corrective Action:
My 2019 Chevrolet Silverado 1500 RST was purchased brand new in 2019 and has less than 50k miles on it. The rear, passenger seat belt fails to retract which is a safety issue and where my child sits. Chevrolet stated that it was not covered under any manufacturer warranty or the purchased extended warranty from the dealership. This is a huge safety concern as the seat belt will not function without being able to retract. For it to fail with less than 50k miles and being less than 5 years old is unacceptable and so concerning. The estimated cost of repair is $806.51 which is crazy that they will not fix this issue as there is a new warranty for trucks built in 2021 and newer for safety belts specifically. Chevrolet should stand by their safety equipment, especially on their newer vehicles. I have uploaded a copy of the dealership information and recommended repair as well as cost of repair that they stated would not be covered.
Additional Notes:
My 2019 Chevrolet Silverado 1500 RST was purchased brand new in 2019 and has less than 50k miles on it. The rear, passenger seat belt fails to retract which is a safety issue and where my child sits. Chevrolet stated that it was not covered under any manufacturer warranty or the purchased extended warranty from the dealership. This is a huge safety concern as the seat belt will not function without being able to retract. For it to fail with less than 50k miles and being less than 5 years old is unacceptable and so concerning. The estimated cost of repair is $806.51 which is crazy that they will not fix this issue as there is a new warranty for trucks built in 2021 and newer for safety belts specifically. Chevrolet should stand by their safety equipment, especially on their newer vehicles. I have uploaded a copy of the dealership information and recommended repair as well as cost of repair that they stated would not be covered.
Mfg Campaign: 11570896
Recall Date: Feb 8, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11570574
Recall Date: Feb 7, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the vehicle was shuttering with a whining sound coming from the engine compartment. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. On another occasion, while driving 70 MPH, the engine revved but the transmission failed to shift gear as needed and the vehicle lost motive power and stalled. The vehicle was not able to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11570574
Recall Date: Feb 7, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Monday, [XXX] my husband was driving his 2019 Chevy Trail Boss (VIN [XXX] ) home from work and a warning light came on the dash indicating “low oil pressure, turn engine off.” He pulled off the road immediately to turn the truck off and then realized that there was oil pouring out from the truck and which had covered the entire underside and sides of the vehicle. After having the truck towed to the local dealership we were notified that the issue was related to the oil cooler lines detaching causing the oil leak. The recommended fix was replacement of the lines and fresh oil. We proceeded with the service and thankfully there was no apparent damage to the engine at this time. The dealership acknowledged that this was a common problem with this truck. We paid $1,307.13 for the completion of this work, completed by Urka Auto Center in Ludington, MI. Unfortunately, after doing some research it has come to our attention that the detachment of the oil cooler lines is a very common problem amongst 2019 Chevy and GMC trucks and have located service bulletin (GMC TSB [XXX]) that identifies this as an issue for a select group of vehicles. It is very concerning that this has never been identified as a recall and it’s obvious that this issue affects many more trucks than those identified in the service bulletin. Similar issues also noted in Customer Satisfaction Program documents ([XXX] and [XXX]). We live in Michigan and, as happens in Michigan during winter, we’ve been experiencing snow and cold temps. It seems that in our research the colder temps put these oil cooler lines at an even greater risk of failure. The detachment of the oil coolant lines seems to be much more wide-spread than what has been acknowledged in the referenced documents. This parts failure has potential to severely damage the vehicle's engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Monday, [XXX] my husband was driving his 2019 Chevy Trail Boss (VIN [XXX] ) home from work and a warning light came on the dash indicating “low oil pressure, turn engine off.” He pulled off the road immediately to turn the truck off and then realized that there was oil pouring out from the truck and which had covered the entire underside and sides of the vehicle. After having the truck towed to the local dealership we were notified that the issue was related to the oil cooler lines detaching causing the oil leak. The recommended fix was replacement of the lines and fresh oil. We proceeded with the service and thankfully there was no apparent damage to the engine at this time. The dealership acknowledged that this was a common problem with this truck. We paid $1,307.13 for the completion of this work, completed by Urka Auto Center in Ludington, MI. Unfortunately, after doing some research it has come to our attention that the detachment of the oil cooler lines is a very common problem amongst 2019 Chevy and GMC trucks and have located service bulletin (GMC TSB [XXX]) that identifies this as an issue for a select group of vehicles. It is very concerning that this has never been identified as a recall and it’s obvious that this issue affects many more trucks than those identified in the service bulletin. Similar issues also noted in Customer Satisfaction Program documents ([XXX] and [XXX]). We live in Michigan and, as happens in Michigan during winter, we’ve been experiencing snow and cold temps. It seems that in our research the colder temps put these oil cooler lines at an even greater risk of failure. The detachment of the oil coolant lines seems to be much more wide-spread than what has been acknowledged in the referenced documents. This parts failure has potential to severely damage the vehicle's engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Monday, [XXX] my husband was driving his 2019 Chevy Trail Boss (VIN [XXX] ) home from work and a warning light came on the dash indicating “low oil pressure, turn engine off.” He pulled off the road immediately to turn the truck off and then realized that there was oil pouring out from the truck and which had covered the entire underside and sides of the vehicle. After having the truck towed to the local dealership we were notified that the issue was related to the oil cooler lines detaching causing the oil leak. The recommended fix was replacement of the lines and fresh oil. We proceeded with the service and thankfully there was no apparent damage to the engine at this time. The dealership acknowledged that this was a common problem with this truck. We paid $1,307.13 for the completion of this work, completed by Urka Auto Center in Ludington, MI. Unfortunately, after doing some research it has come to our attention that the detachment of the oil cooler lines is a very common problem amongst 2019 Chevy and GMC trucks and have located service bulletin (GMC TSB [XXX]) that identifies this as an issue for a select group of vehicles. It is very concerning that this has never been identified as a recall and it’s obvious that this issue affects many more trucks than those identified in the service bulletin. Similar issues also noted in Customer Satisfaction Program documents ([XXX] and [XXX]). We live in Michigan and, as happens in Michigan during winter, we’ve been experiencing snow and cold temps. It seems that in our research the colder temps put these oil cooler lines at an even greater risk of failure. The detachment of the oil coolant lines seems to be much more wide-spread than what has been acknowledged in the referenced documents. This parts failure has potential to severely damage the vehicle's engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569962
Recall Date: Feb 5, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated there was water and condensation accumulating in the exterior cab mounted third brake light. The contact stated that water was leaking into the cabin of the vehicle from the brake light. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake light and the rear window needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 01-08-42-001N - Exterior Lamp Condensation and Water Leak (Exterior Lighting). The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated there was water and condensation accumulating in the exterior cab mounted third brake light. The contact stated that water was leaking into the cabin of the vehicle from the brake light. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake light and the rear window needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 01-08-42-001N - Exterior Lamp Condensation and Water Leak (Exterior Lighting). The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated there was water and condensation accumulating in the exterior cab mounted third brake light. The contact stated that water was leaking into the cabin of the vehicle from the brake light. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake light and the rear window needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 01-08-42-001N - Exterior Lamp Condensation and Water Leak (Exterior Lighting). The failure mileage was approximately 35,000.
Mfg Campaign: 11569454
Recall Date: Feb 2, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 45 MPH, a warning chime sounded as the "Low Oil Pressure, Turn Vehicle Off Immediately" message appeared on the instrument panel. The contact pulled off to the shoulder of the highway and had the vehicle towed to the dealer. The dealer discovered a leak in the oil cooler line that needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 66,248.
Corrective Action:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 45 MPH, a warning chime sounded as the "Low Oil Pressure, Turn Vehicle Off Immediately" message appeared on the instrument panel. The contact pulled off to the shoulder of the highway and had the vehicle towed to the dealer. The dealer discovered a leak in the oil cooler line that needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 66,248.
Additional Notes:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 45 MPH, a warning chime sounded as the "Low Oil Pressure, Turn Vehicle Off Immediately" message appeared on the instrument panel. The contact pulled off to the shoulder of the highway and had the vehicle towed to the dealer. The dealer discovered a leak in the oil cooler line that needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 66,248.
Mfg Campaign: 11568610
Recall Date: Jan 29, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes locked up and rear end slide out when just feathering the brakes into a turn in the cold
Corrective Action:
Brakes locked up and rear end slide out when just feathering the brakes into a turn in the cold
Additional Notes:
Brakes locked up and rear end slide out when just feathering the brakes into a turn in the cold
Mfg Campaign: 11567921
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's boyfriend owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle began to jerk and hesitated while depressing the accelerator pedal. The contact stated that after a while, the vehicle would shut off while driving at various speeds, with the check engine warning light illuminated. The vehicle was taken to the dealer and the camshaft and transmission were replaced. The vehicle was taken back to the dealer on several occasions because the failure persisted. The contact was later informed that there was water damage throughout the vehicle and the contact was informed that the vehicle should have never been sold. The manufacturer was notified of the failure. The vehicle was then towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 63,000.
Corrective Action:
The contact's boyfriend owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle began to jerk and hesitated while depressing the accelerator pedal. The contact stated that after a while, the vehicle would shut off while driving at various speeds, with the check engine warning light illuminated. The vehicle was taken to the dealer and the camshaft and transmission were replaced. The vehicle was taken back to the dealer on several occasions because the failure persisted. The contact was later informed that there was water damage throughout the vehicle and the contact was informed that the vehicle should have never been sold. The manufacturer was notified of the failure. The vehicle was then towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 63,000.
Additional Notes:
The contact's boyfriend owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle began to jerk and hesitated while depressing the accelerator pedal. The contact stated that after a while, the vehicle would shut off while driving at various speeds, with the check engine warning light illuminated. The vehicle was taken to the dealer and the camshaft and transmission were replaced. The vehicle was taken back to the dealer on several occasions because the failure persisted. The contact was later informed that there was water damage throughout the vehicle and the contact was informed that the vehicle should have never been sold. The manufacturer was notified of the failure. The vehicle was then towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 63,000.
Mfg Campaign: 11567960
Recall Date: Jan 26, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving my 2019 Chevy Silverado and the low oil pressure light came on. I pulled over to find that my truck was leaking oil. I called a tow truck and had the tow truck take me to location that I bought the truck (25 miles away). While waiting for the tow truck I did research about what could be happening. While doing my research I found this recall by Chevy: [XXX] My truck was looked at and I was called the next day and informed that the issue was "oil cooler line crimps coming apart and leaking". To my dismay I was informed that my VIN was not part of this recall. I find this to be either very ironic or the recall needs to be expanded to include additional 2019 Chevy Silverado's. I have an email from the service manager; Dereck West, at Victory Chevy Milan Michigan, stating that the diagnosis was as follows: "inspected to find oil cooler line crimps coming apart and leaking. replaced oil cooler line assembly". Again, this seems to match the recall perfectly. I was advised by Chevy to file a complaint and retain all records related to this incident. I have tried contacting GM for additional support. I have been unsuccessful with getting any responses from GM customer support. Upon additional research I found many forums that describe the exact same issue that I have described above. Customers having to pay for an issue that matches identically to a recall because their VIN is not part of the recall. It is my opinion that this recall should be expanded to include additional VIN's for 2019 Chevy Silverado's. I am more than willing to provide any additional information that might be needed. I appreciate your time in advance and look forward to hearing from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving my 2019 Chevy Silverado and the low oil pressure light came on. I pulled over to find that my truck was leaking oil. I called a tow truck and had the tow truck take me to location that I bought the truck (25 miles away). While waiting for the tow truck I did research about what could be happening. While doing my research I found this recall by Chevy: [XXX] My truck was looked at and I was called the next day and informed that the issue was "oil cooler line crimps coming apart and leaking". To my dismay I was informed that my VIN was not part of this recall. I find this to be either very ironic or the recall needs to be expanded to include additional 2019 Chevy Silverado's. I have an email from the service manager; Dereck West, at Victory Chevy Milan Michigan, stating that the diagnosis was as follows: "inspected to find oil cooler line crimps coming apart and leaking. replaced oil cooler line assembly". Again, this seems to match the recall perfectly. I was advised by Chevy to file a complaint and retain all records related to this incident. I have tried contacting GM for additional support. I have been unsuccessful with getting any responses from GM customer support. Upon additional research I found many forums that describe the exact same issue that I have described above. Customers having to pay for an issue that matches identically to a recall because their VIN is not part of the recall. It is my opinion that this recall should be expanded to include additional VIN's for 2019 Chevy Silverado's. I am more than willing to provide any additional information that might be needed. I appreciate your time in advance and look forward to hearing from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving my 2019 Chevy Silverado and the low oil pressure light came on. I pulled over to find that my truck was leaking oil. I called a tow truck and had the tow truck take me to location that I bought the truck (25 miles away). While waiting for the tow truck I did research about what could be happening. While doing my research I found this recall by Chevy: [XXX] My truck was looked at and I was called the next day and informed that the issue was "oil cooler line crimps coming apart and leaking". To my dismay I was informed that my VIN was not part of this recall. I find this to be either very ironic or the recall needs to be expanded to include additional 2019 Chevy Silverado's. I have an email from the service manager; Dereck West, at Victory Chevy Milan Michigan, stating that the diagnosis was as follows: "inspected to find oil cooler line crimps coming apart and leaking. replaced oil cooler line assembly". Again, this seems to match the recall perfectly. I was advised by Chevy to file a complaint and retain all records related to this incident. I have tried contacting GM for additional support. I have been unsuccessful with getting any responses from GM customer support. Upon additional research I found many forums that describe the exact same issue that I have described above. Customers having to pay for an issue that matches identically to a recall because their VIN is not part of the recall. It is my opinion that this recall should be expanded to include additional VIN's for 2019 Chevy Silverado's. I am more than willing to provide any additional information that might be needed. I appreciate your time in advance and look forward to hearing from you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11567752
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power with the message "Unable to accelerate above 25 MPH" displayed. The vehicle then indicated that the transmission was overheating. The check engine and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery, requiring that the battery be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-NA-149. The manufacturer was not notified of the failure. The failure mileage was 170,000.
Corrective Action:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power with the message "Unable to accelerate above 25 MPH" displayed. The vehicle then indicated that the transmission was overheating. The check engine and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery, requiring that the battery be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-NA-149. The manufacturer was not notified of the failure. The failure mileage was 170,000.
Additional Notes:
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle lost motive power with the message "Unable to accelerate above 25 MPH" displayed. The vehicle then indicated that the transmission was overheating. The check engine and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery, requiring that the battery be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20-NA-149. The manufacturer was not notified of the failure. The failure mileage was 170,000.
Mfg Campaign: 11567098
Recall Date: Jan 22, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Corrective Action:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Additional Notes:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Mfg Campaign: 11565528
Recall Date: Jan 15, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Corrective Action:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Additional Notes:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Mfg Campaign: 11565528
Recall Date: Jan 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Corrective Action:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Additional Notes:
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck back and oil cooler hose or line came off and was leaking oil. 1 week after repairs. Take back to dealership for repairs. 2 weeks later went to start truck all electronics went haywire, lights flashing, all warning lights start going off again. Truck will not start. Let sit for 15 mins. Try starting and no electrical power at all. Truck will not shift out of park. Major issue. Sounds to be a common issue with 2019 Trail Boss. Only has 40,000 miles.
Mfg Campaign: 11565528
Recall Date: Jan 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Oil cooling line failure at crimp joint. If oil line were to come apart all the oil would come out under the vehicle which could cause a vehicle to go out of control or vehicle surrounding this vehicle to go out of contoll. Plus it would destroy the engine. Independent service center confirmed the issue. Other than myself and the independent shop inspected it. The car was at the dealer and said it was normal oil consumption. They did not due their due diligence to determine the cause of the oil loss. The warning comes on the information screen saying to add oil. There was a Technical Service Bullentin (n212326940) issued by GM that expired on July 31, 2023 to address this specific issue with a NHTSA ID 10200186. The problem is GM states that my VIN number was not part of this correction. The TSB only pertained to a small specific group. In researching this it is a wide spread issue of failures for this specific part. My truck was at the dealer the summer of 2022 but because the cooling line leakage is at the front of the vehicle dripping right under the front bumper, almost 20 inches from the motor it never dawned on me that it was part of an oil loss issue from the cooling line. At the time it was in it was still under the 3 year, 36 month warranty. Which meant it would have been covered.
Corrective Action:
Oil cooling line failure at crimp joint. If oil line were to come apart all the oil would come out under the vehicle which could cause a vehicle to go out of control or vehicle surrounding this vehicle to go out of contoll. Plus it would destroy the engine. Independent service center confirmed the issue. Other than myself and the independent shop inspected it. The car was at the dealer and said it was normal oil consumption. They did not due their due diligence to determine the cause of the oil loss. The warning comes on the information screen saying to add oil. There was a Technical Service Bullentin (n212326940) issued by GM that expired on July 31, 2023 to address this specific issue with a NHTSA ID 10200186. The problem is GM states that my VIN number was not part of this correction. The TSB only pertained to a small specific group. In researching this it is a wide spread issue of failures for this specific part. My truck was at the dealer the summer of 2022 but because the cooling line leakage is at the front of the vehicle dripping right under the front bumper, almost 20 inches from the motor it never dawned on me that it was part of an oil loss issue from the cooling line. At the time it was in it was still under the 3 year, 36 month warranty. Which meant it would have been covered.
Additional Notes:
Oil cooling line failure at crimp joint. If oil line were to come apart all the oil would come out under the vehicle which could cause a vehicle to go out of control or vehicle surrounding this vehicle to go out of contoll. Plus it would destroy the engine. Independent service center confirmed the issue. Other than myself and the independent shop inspected it. The car was at the dealer and said it was normal oil consumption. They did not due their due diligence to determine the cause of the oil loss. The warning comes on the information screen saying to add oil. There was a Technical Service Bullentin (n212326940) issued by GM that expired on July 31, 2023 to address this specific issue with a NHTSA ID 10200186. The problem is GM states that my VIN number was not part of this correction. The TSB only pertained to a small specific group. In researching this it is a wide spread issue of failures for this specific part. My truck was at the dealer the summer of 2022 but because the cooling line leakage is at the front of the vehicle dripping right under the front bumper, almost 20 inches from the motor it never dawned on me that it was part of an oil loss issue from the cooling line. At the time it was in it was still under the 3 year, 36 month warranty. Which meant it would have been covered.
Mfg Campaign: 11565152
Recall Date: Jan 12, 2024
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Corrective Action:
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Additional Notes:
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Mfg Campaign: 11564848
Recall Date: Jan 11, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Corrective Action:
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Additional Notes:
In August 2023 I was hearing a popping noise coming from my truck. Took it to Hare dealership for diagnosis and repair. They had my truck until September 8, 2023. I was told Hare service couldn't reproduce the noise, ran multi-point inspection and was informed that everything was fine. Few days later, I returned to dealership and reported still hearing the popping noise. But service Mgr. said they found nothing wrong that wasn't repaired. Approximately 10 weeks later, while my wife was driving to pick up dinner, after stopping at a stop sign, she started moving and all the sudden steering the vehicle was impossible, and the truck collapsed in the middle of the dark road! See photos. I believe the safety risks to my family and other travelers on the roads speaks for themselves in this situation. I went to the scene with my father-in-law, where I saw my wife visibly terrified and shaking! As for the condition of the truck at the scene, see photos. I had the truck towed to my home, then called Hare Chevrolet the next morning and my truck was then towed to them. Hare reported that, Upper ball joint failed. Multiple damaged components. Recommend replacement of Upper Control Arm, Lower Control Arm, Axle Shaft, Steering Gear, RF Outer Tie Rod End, RF Brake Line, & Wire Repair for Speed Sensor. 4 Wheel Alignment: Required with ball joint replacement. [Primary]: D11 : Multi-Point Inspection (I), Wheels/Rims: Wheel repair. After waiting 6 weeks for Hare to provide a required written estimate detailing the costs of parts, labor, fees and taxes, I finally had my truck towed to another shop a few days ago. Excluding Sep. 8 to Nov 26, 2023, I have not had use of my family vehicle since August 15, 2023!
Mfg Campaign: 11564848
Recall Date: Jan 11, 2024
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