Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2022 Chevrolet Silverado 1500 vehicles. The sensing diagnostic module (SDM) was left in manufacturing mode and not activated at the assembly plant prior to shipment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222387870
Recall Date: Nov 23, 2022
General Motors, Llc
Safety Issue:
General Motors (GM) has decided that certain 2022 model year Chevrolet Silverado, and GMC Sierra vehicles equipped with an accessory sport bar. The accessory sport bar contains a high-mounted brake light that may not function. In addition, it may block the vehicle's existing high-mounted brake light. As such, these vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "lamps, reflective devices, and associated equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222368110
Recall Date: Jun 30, 2022
Consumer Complaints
471 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving down the highway and Vehicle just shut off. Dealer says needs a new engine due to camshaft and lifters. Only 80,000 miles but out of warranty.
Corrective Action:
Driving down the highway and Vehicle just shut off. Dealer says needs a new engine due to camshaft and lifters. Only 80,000 miles but out of warranty.
Additional Notes:
Driving down the highway and Vehicle just shut off. Dealer says needs a new engine due to camshaft and lifters. Only 80,000 miles but out of warranty.
Mfg Campaign: 11646367
Recall Date: Mar 4, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving down the highway and Vehicle just shut off. Dealer says needs a new engine due to camshaft and lifters. Only 80,000 miles but out of warranty.
Corrective Action:
Driving down the highway and Vehicle just shut off. Dealer says needs a new engine due to camshaft and lifters. Only 80,000 miles but out of warranty.
Additional Notes:
Driving down the highway and Vehicle just shut off. Dealer says needs a new engine due to camshaft and lifters. Only 80,000 miles but out of warranty.
Mfg Campaign: 11646367
Recall Date: Mar 4, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Was on a trip 6hrs from home when the truck began to have a pecking noise. The truck suddenly lost power. There wasn’t a shoulder to pull onto so there I sat in the middle of the road waiting on a toll truck. Had the vehicle towed to a dealership where they informed me the engine was locked up. Had to get a rental to get home.
Corrective Action:
Was on a trip 6hrs from home when the truck began to have a pecking noise. The truck suddenly lost power. There wasn’t a shoulder to pull onto so there I sat in the middle of the road waiting on a toll truck. Had the vehicle towed to a dealership where they informed me the engine was locked up. Had to get a rental to get home.
Additional Notes:
Was on a trip 6hrs from home when the truck began to have a pecking noise. The truck suddenly lost power. There wasn’t a shoulder to pull onto so there I sat in the middle of the road waiting on a toll truck. Had the vehicle towed to a dealership where they informed me the engine was locked up. Had to get a rental to get home.
Mfg Campaign: 11646106
Recall Date: Mar 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
When driving this vehicle on 1/9/25, I was on my way home with my wife from hospital. She was post c section and in very fragile state. The truck was in turning lane when it started making a strange noise and immediately shut off out of no where. There were no lights or warnings on dash. It was extremely cold and we had no heat. We called several tow truck companies to see who could immediately tow our truck to dealer as we were in a very bad location, freezing cold and almost were rear ended several times due to being in this turning lane. Tow truck arrived, had to completely stop traffic for us to enter into another vehicle to make it home. Mind you my wife could barely walk due to her operation. This was a very horrible experience. We bought this specific truck as a family vehicle because we thought it was reliable and safe. The truck was towed to dealer where it had been serviced since purchased and was confirmed that the engine would need to be replaced. We looked online and seen that many people had same issue but no official recall has been put out. We called the GMC recall center and they have been attempting to get us a replacement vehicle as we have a newborn and other children and now have no family vehicle to drive. The recall center has told us there has been an engine ordered but they do not have a date when it will arrive. We are almost two months into this situation with no answers or resolutions still having to make a payment on a vehicle we cannot even drive, nor are we able to purchase a new one because of this.
Corrective Action:
When driving this vehicle on 1/9/25, I was on my way home with my wife from hospital. She was post c section and in very fragile state. The truck was in turning lane when it started making a strange noise and immediately shut off out of no where. There were no lights or warnings on dash. It was extremely cold and we had no heat. We called several tow truck companies to see who could immediately tow our truck to dealer as we were in a very bad location, freezing cold and almost were rear ended several times due to being in this turning lane. Tow truck arrived, had to completely stop traffic for us to enter into another vehicle to make it home. Mind you my wife could barely walk due to her operation. This was a very horrible experience. We bought this specific truck as a family vehicle because we thought it was reliable and safe. The truck was towed to dealer where it had been serviced since purchased and was confirmed that the engine would need to be replaced. We looked online and seen that many people had same issue but no official recall has been put out. We called the GMC recall center and they have been attempting to get us a replacement vehicle as we have a newborn and other children and now have no family vehicle to drive. The recall center has told us there has been an engine ordered but they do not have a date when it will arrive. We are almost two months into this situation with no answers or resolutions still having to make a payment on a vehicle we cannot even drive, nor are we able to purchase a new one because of this.
Additional Notes:
When driving this vehicle on 1/9/25, I was on my way home with my wife from hospital. She was post c section and in very fragile state. The truck was in turning lane when it started making a strange noise and immediately shut off out of no where. There were no lights or warnings on dash. It was extremely cold and we had no heat. We called several tow truck companies to see who could immediately tow our truck to dealer as we were in a very bad location, freezing cold and almost were rear ended several times due to being in this turning lane. Tow truck arrived, had to completely stop traffic for us to enter into another vehicle to make it home. Mind you my wife could barely walk due to her operation. This was a very horrible experience. We bought this specific truck as a family vehicle because we thought it was reliable and safe. The truck was towed to dealer where it had been serviced since purchased and was confirmed that the engine would need to be replaced. We looked online and seen that many people had same issue but no official recall has been put out. We called the GMC recall center and they have been attempting to get us a replacement vehicle as we have a newborn and other children and now have no family vehicle to drive. The recall center has told us there has been an engine ordered but they do not have a date when it will arrive. We are almost two months into this situation with no answers or resolutions still having to make a payment on a vehicle we cannot even drive, nor are we able to purchase a new one because of this.
Mfg Campaign: 11645685
Recall Date: Mar 1, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 22 5.3L V8 trail boss 86k miles was running great prior.Truck gears started slipping and was able to get it home. Started the next day and check engine light came on and no reverse. Was able to get it to the dealership with the reduced engine power warning. I dropped it off Friday 2/21 and was immediately diagnosed with the bad valve body issue/code. Service was very vague with me at first and gave me 2 options Valve body replacement with an estimate of $3100.00 or a full transmission of $8,000.00. No mention if this was common when asked. Makes sense as to why they did not drop the pan when I asked if they checked the fluid. If this is a common issue I feel as they were trying to lure me into a new transmission for the extra money. That doesnt give me a great feeling with the dealership or chevy in general. I went with the valve body replacement and he said he would order the parts. I called this past week just for an update and asked about parts and then they alluded that they were on backorder from GM not another dealership and he thought he mentioned that. There is no way to track the parts? No loaners available I rely on my truck a lot for work and transporting my family of 4 around. Not very optimistic after reading thats this is a major problem. Has anyone else experienced the brevity when asking for answers? Has anyone else had to pay for this out of pocket? Im expecting the worst and hoping for the best but not really sure where to go from here other than wait.
Corrective Action:
I have a 22 5.3L V8 trail boss 86k miles was running great prior.Truck gears started slipping and was able to get it home. Started the next day and check engine light came on and no reverse. Was able to get it to the dealership with the reduced engine power warning. I dropped it off Friday 2/21 and was immediately diagnosed with the bad valve body issue/code. Service was very vague with me at first and gave me 2 options Valve body replacement with an estimate of $3100.00 or a full transmission of $8,000.00. No mention if this was common when asked. Makes sense as to why they did not drop the pan when I asked if they checked the fluid. If this is a common issue I feel as they were trying to lure me into a new transmission for the extra money. That doesnt give me a great feeling with the dealership or chevy in general. I went with the valve body replacement and he said he would order the parts. I called this past week just for an update and asked about parts and then they alluded that they were on backorder from GM not another dealership and he thought he mentioned that. There is no way to track the parts? No loaners available I rely on my truck a lot for work and transporting my family of 4 around. Not very optimistic after reading thats this is a major problem. Has anyone else experienced the brevity when asking for answers? Has anyone else had to pay for this out of pocket? Im expecting the worst and hoping for the best but not really sure where to go from here other than wait.
Additional Notes:
I have a 22 5.3L V8 trail boss 86k miles was running great prior.Truck gears started slipping and was able to get it home. Started the next day and check engine light came on and no reverse. Was able to get it to the dealership with the reduced engine power warning. I dropped it off Friday 2/21 and was immediately diagnosed with the bad valve body issue/code. Service was very vague with me at first and gave me 2 options Valve body replacement with an estimate of $3100.00 or a full transmission of $8,000.00. No mention if this was common when asked. Makes sense as to why they did not drop the pan when I asked if they checked the fluid. If this is a common issue I feel as they were trying to lure me into a new transmission for the extra money. That doesnt give me a great feeling with the dealership or chevy in general. I went with the valve body replacement and he said he would order the parts. I called this past week just for an update and asked about parts and then they alluded that they were on backorder from GM not another dealership and he thought he mentioned that. There is no way to track the parts? No loaners available I rely on my truck a lot for work and transporting my family of 4 around. Not very optimistic after reading thats this is a major problem. Has anyone else experienced the brevity when asking for answers? Has anyone else had to pay for this out of pocket? Im expecting the worst and hoping for the best but not really sure where to go from here other than wait.
Mfg Campaign: 11645689
Recall Date: Mar 1, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact's brother owns a 2022 Chevrolet Silverado 1500. The contact stated while following his brother who was driving approximately 45 MPH, the contact became aware that his brother’s vehicle was losing motive power. The contact stated that his brother’s vehicle stalled and had lost power steering assist functionality. The vehicle was stopped and shift into park(P). The contact stated that his brother was not aware of any warning lights being illuminated during the failure. The contact and his brother attempted to restart the vehicle several times however, the vehicle failed to restart. A tow truck company was called, and the vehicle was towed to a local dealer who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that the cause of the engine failure was not provided. The manufacturer was informed of the failure. The failure mileage was 42,000.
Corrective Action:
The contact's brother owns a 2022 Chevrolet Silverado 1500. The contact stated while following his brother who was driving approximately 45 MPH, the contact became aware that his brother’s vehicle was losing motive power. The contact stated that his brother’s vehicle stalled and had lost power steering assist functionality. The vehicle was stopped and shift into park(P). The contact stated that his brother was not aware of any warning lights being illuminated during the failure. The contact and his brother attempted to restart the vehicle several times however, the vehicle failed to restart. A tow truck company was called, and the vehicle was towed to a local dealer who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that the cause of the engine failure was not provided. The manufacturer was informed of the failure. The failure mileage was 42,000.
Additional Notes:
The contact's brother owns a 2022 Chevrolet Silverado 1500. The contact stated while following his brother who was driving approximately 45 MPH, the contact became aware that his brother’s vehicle was losing motive power. The contact stated that his brother’s vehicle stalled and had lost power steering assist functionality. The vehicle was stopped and shift into park(P). The contact stated that his brother was not aware of any warning lights being illuminated during the failure. The contact and his brother attempted to restart the vehicle several times however, the vehicle failed to restart. A tow truck company was called, and the vehicle was towed to a local dealer who diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that the cause of the engine failure was not provided. The manufacturer was informed of the failure. The failure mileage was 42,000.
Mfg Campaign: 11645495
Recall Date: Feb 28, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Chevrolet Silverado 1500. While the contact’s brother was driving approximately 45 MPH, the vehicle suddenly stalled and failed to restart. The vehicle was towed to the local dealer who diagnosed that the engine had seized and needed to be replaced. The cause of the engine failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 42,000. The VIN was not available.
Corrective Action:
The contact owns a 2022 Chevrolet Silverado 1500. While the contact’s brother was driving approximately 45 MPH, the vehicle suddenly stalled and failed to restart. The vehicle was towed to the local dealer who diagnosed that the engine had seized and needed to be replaced. The cause of the engine failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 42,000. The VIN was not available.
Additional Notes:
The contact owns a 2022 Chevrolet Silverado 1500. While the contact’s brother was driving approximately 45 MPH, the vehicle suddenly stalled and failed to restart. The vehicle was towed to the local dealer who diagnosed that the engine had seized and needed to be replaced. The cause of the engine failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 42,000. The VIN was not available.
Mfg Campaign: 11645518
Recall Date: Feb 28, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
These truck have issue they will not shift to park and will give drive a warning of not in park when the vehicle is in park not allowing fully shutoff and killing battery. I have taken truck to dealer and was advise this is a know issue.
Corrective Action:
These truck have issue they will not shift to park and will give drive a warning of not in park when the vehicle is in park not allowing fully shutoff and killing battery. I have taken truck to dealer and was advise this is a know issue.
Additional Notes:
These truck have issue they will not shift to park and will give drive a warning of not in park when the vehicle is in park not allowing fully shutoff and killing battery. I have taken truck to dealer and was advise this is a know issue.
Mfg Campaign: 11645318
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
approx. 8 weeks ago, The OnStar Module stopped working. Took it in for repair, dealer tells me "No ETA on a replacement part, we will keep in touch" After further investigation, I went on the OnStar and Chevy message boards, and I've discovered that this issue has been going on for over 6 months in some cases and there are ALOT, i mean ALOT of people having the same problem. This problem causes all of the remote options to stop working among other things as well. In most cases people have paid a subscription up front for a year.
Corrective Action:
approx. 8 weeks ago, The OnStar Module stopped working. Took it in for repair, dealer tells me "No ETA on a replacement part, we will keep in touch" After further investigation, I went on the OnStar and Chevy message boards, and I've discovered that this issue has been going on for over 6 months in some cases and there are ALOT, i mean ALOT of people having the same problem. This problem causes all of the remote options to stop working among other things as well. In most cases people have paid a subscription up front for a year.
Additional Notes:
approx. 8 weeks ago, The OnStar Module stopped working. Took it in for repair, dealer tells me "No ETA on a replacement part, we will keep in touch" After further investigation, I went on the OnStar and Chevy message boards, and I've discovered that this issue has been going on for over 6 months in some cases and there are ALOT, i mean ALOT of people having the same problem. This problem causes all of the remote options to stop working among other things as well. In most cases people have paid a subscription up front for a year.
Mfg Campaign: 11644837
Recall Date: Feb 25, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I received an email from OnStar Notifications on February 22, 2025 at 3:54 am stating my truck had 5% oil life remaining. I have had my oil changed at every required time with the required type of engine oil. I had my oil changed on February 22, 2025 at 3:33 pm. The oil change technician stated that no oil showed on the dip stick. Anytime I have my oil changed, I always check the dipstick to make sure the oil is registering where it should be on the dipstick. It has always been correct. No low oil light warning has ever came on. I looked up to see if these engines were having any issues and found that the National Highway Traffic Safety Administration (NHTSA) has an open investigation on their website posted on January 17, 2025 regarding the 2019 – 2024 model years GM 6.2L V8 engine failures based on complaints of bearing failure – resulting in either engine seizure or breaching of the engine block by the connecting rod. The complaints also stated that there is no detectability prior to the failure. I purchased this vehicle brand new in 2022. I am very frustrated because now I have to worry about my vehicle seizing up while driving and possibly causing an accident and even worse someone getting hurt due to this vehicle issue. I would like to know what is going to be done to correct this issue.
Corrective Action:
I received an email from OnStar Notifications on February 22, 2025 at 3:54 am stating my truck had 5% oil life remaining. I have had my oil changed at every required time with the required type of engine oil. I had my oil changed on February 22, 2025 at 3:33 pm. The oil change technician stated that no oil showed on the dip stick. Anytime I have my oil changed, I always check the dipstick to make sure the oil is registering where it should be on the dipstick. It has always been correct. No low oil light warning has ever came on. I looked up to see if these engines were having any issues and found that the National Highway Traffic Safety Administration (NHTSA) has an open investigation on their website posted on January 17, 2025 regarding the 2019 – 2024 model years GM 6.2L V8 engine failures based on complaints of bearing failure – resulting in either engine seizure or breaching of the engine block by the connecting rod. The complaints also stated that there is no detectability prior to the failure. I purchased this vehicle brand new in 2022. I am very frustrated because now I have to worry about my vehicle seizing up while driving and possibly causing an accident and even worse someone getting hurt due to this vehicle issue. I would like to know what is going to be done to correct this issue.
Additional Notes:
I received an email from OnStar Notifications on February 22, 2025 at 3:54 am stating my truck had 5% oil life remaining. I have had my oil changed at every required time with the required type of engine oil. I had my oil changed on February 22, 2025 at 3:33 pm. The oil change technician stated that no oil showed on the dip stick. Anytime I have my oil changed, I always check the dipstick to make sure the oil is registering where it should be on the dipstick. It has always been correct. No low oil light warning has ever came on. I looked up to see if these engines were having any issues and found that the National Highway Traffic Safety Administration (NHTSA) has an open investigation on their website posted on January 17, 2025 regarding the 2019 – 2024 model years GM 6.2L V8 engine failures based on complaints of bearing failure – resulting in either engine seizure or breaching of the engine block by the connecting rod. The complaints also stated that there is no detectability prior to the failure. I purchased this vehicle brand new in 2022. I am very frustrated because now I have to worry about my vehicle seizing up while driving and possibly causing an accident and even worse someone getting hurt due to this vehicle issue. I would like to know what is going to be done to correct this issue.
Mfg Campaign: 11644461
Recall Date: Feb 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have a Silverado ZR2 with a 6.2L. My engine blew on it. The main bearing seized on it at the dealership. Its been at the dealership for the last 7 weeks waiting for an engine to be shipped. This is ridiculous that it takes GM this long to ship an engine.
Corrective Action:
I have a Silverado ZR2 with a 6.2L. My engine blew on it. The main bearing seized on it at the dealership. Its been at the dealership for the last 7 weeks waiting for an engine to be shipped. This is ridiculous that it takes GM this long to ship an engine.
Additional Notes:
I have a Silverado ZR2 with a 6.2L. My engine blew on it. The main bearing seized on it at the dealership. Its been at the dealership for the last 7 weeks waiting for an engine to be shipped. This is ridiculous that it takes GM this long to ship an engine.
Mfg Campaign: 11644557
Recall Date: Feb 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck started bucking check engine light and other warning lights lit up.Truck lost the ability to go into reverse.
Corrective Action:
Truck started bucking check engine light and other warning lights lit up.Truck lost the ability to go into reverse.
Additional Notes:
Truck started bucking check engine light and other warning lights lit up.Truck lost the ability to go into reverse.
Mfg Campaign: 11643130
Recall Date: Feb 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving at 65 MPH, on the highway, , the truck , suddenly, without warning, shifted into neutral gear,, we were able to coast / navigate to the side of the road, turn off the engine and restart. It worked fine for about a week then a second incident occurred - same situation but car engine could not be turned off, could not put into park , or drive.. car stalled. Eventually, we were able to get the car started, but we took it to the nearest Chevrolet dealer, as we were afraid to drive very far with this situation. This ia a huge safety concern, there are no warning lights, messages , prior symptoms or anything .. passengers and other drivers are at risk for an accident to occur. The problem has been confirmed by the dealer at Classic Chevrolet. They have indicated the engine must be replaced. This car is new and only had 26,000 miles. It is on warranty. The Engine is on backorder with no ETA. We have been without our truck for 7 going on 8 weeks now. We keep contacting the dealer but still no outlook for an engine. We have called GM manufacturing but get no where with customer service or customer reps. They promise call back but then it turns into constant phone tag with a TAT of 24-48 hours if we miss their phone call. The car was purchased new [XXX]. The first occurrence of this problem was [XXX]. Second occurrence was [XXX]. Truck as been at Classic Chevrolet Dealer in Grapevine, Tx since [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving at 65 MPH, on the highway, , the truck , suddenly, without warning, shifted into neutral gear,, we were able to coast / navigate to the side of the road, turn off the engine and restart. It worked fine for about a week then a second incident occurred - same situation but car engine could not be turned off, could not put into park , or drive.. car stalled. Eventually, we were able to get the car started, but we took it to the nearest Chevrolet dealer, as we were afraid to drive very far with this situation. This ia a huge safety concern, there are no warning lights, messages , prior symptoms or anything .. passengers and other drivers are at risk for an accident to occur. The problem has been confirmed by the dealer at Classic Chevrolet. They have indicated the engine must be replaced. This car is new and only had 26,000 miles. It is on warranty. The Engine is on backorder with no ETA. We have been without our truck for 7 going on 8 weeks now. We keep contacting the dealer but still no outlook for an engine. We have called GM manufacturing but get no where with customer service or customer reps. They promise call back but then it turns into constant phone tag with a TAT of 24-48 hours if we miss their phone call. The car was purchased new [XXX]. The first occurrence of this problem was [XXX]. Second occurrence was [XXX]. Truck as been at Classic Chevrolet Dealer in Grapevine, Tx since [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving at 65 MPH, on the highway, , the truck , suddenly, without warning, shifted into neutral gear,, we were able to coast / navigate to the side of the road, turn off the engine and restart. It worked fine for about a week then a second incident occurred - same situation but car engine could not be turned off, could not put into park , or drive.. car stalled. Eventually, we were able to get the car started, but we took it to the nearest Chevrolet dealer, as we were afraid to drive very far with this situation. This ia a huge safety concern, there are no warning lights, messages , prior symptoms or anything .. passengers and other drivers are at risk for an accident to occur. The problem has been confirmed by the dealer at Classic Chevrolet. They have indicated the engine must be replaced. This car is new and only had 26,000 miles. It is on warranty. The Engine is on backorder with no ETA. We have been without our truck for 7 going on 8 weeks now. We keep contacting the dealer but still no outlook for an engine. We have called GM manufacturing but get no where with customer service or customer reps. They promise call back but then it turns into constant phone tag with a TAT of 24-48 hours if we miss their phone call. The car was purchased new [XXX]. The first occurrence of this problem was [XXX]. Second occurrence was [XXX]. Truck as been at Classic Chevrolet Dealer in Grapevine, Tx since [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643251
Recall Date: Feb 17, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
we were informed by dealer that there is a recall reguarding some software that needs to be updated to reduce the chance of battery drainage. The catch is they are trying to sell us a part for $567.00 to be installed so they can update the software to fix the problem. (Terry Thompson Chevy)
Corrective Action:
we were informed by dealer that there is a recall reguarding some software that needs to be updated to reduce the chance of battery drainage. The catch is they are trying to sell us a part for $567.00 to be installed so they can update the software to fix the problem. (Terry Thompson Chevy)
Additional Notes:
we were informed by dealer that there is a recall reguarding some software that needs to be updated to reduce the chance of battery drainage. The catch is they are trying to sell us a part for $567.00 to be installed so they can update the software to fix the problem. (Terry Thompson Chevy)
Mfg Campaign: 11643024
Recall Date: Feb 16, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Complete engine failure while travelling on highway with no advance warning. Suddenly lost all acceleration after vehicle sputtered for few moments. Had to cross two lanes of traffic to get over to breakdown lane while traveling up a fairly steep grade with no power. Unable to restart vehicle or shift into neutral so vehicle was towed to dealer. Dealer has diagnosed complete engine failure and currently waiting on new engine.
Corrective Action:
Complete engine failure while travelling on highway with no advance warning. Suddenly lost all acceleration after vehicle sputtered for few moments. Had to cross two lanes of traffic to get over to breakdown lane while traveling up a fairly steep grade with no power. Unable to restart vehicle or shift into neutral so vehicle was towed to dealer. Dealer has diagnosed complete engine failure and currently waiting on new engine.
Additional Notes:
Complete engine failure while travelling on highway with no advance warning. Suddenly lost all acceleration after vehicle sputtered for few moments. Had to cross two lanes of traffic to get over to breakdown lane while traveling up a fairly steep grade with no power. Unable to restart vehicle or shift into neutral so vehicle was towed to dealer. Dealer has diagnosed complete engine failure and currently waiting on new engine.
Mfg Campaign: 11642506
Recall Date: Feb 13, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving along reduced power would not shift and lost reverse
Corrective Action:
Driving along reduced power would not shift and lost reverse
Additional Notes:
Driving along reduced power would not shift and lost reverse
Mfg Campaign: 11641915
Recall Date: Feb 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My GM 6.2L L87 Engine failed at 65,000 miles. Left me stranded at an intersection blocking traffic. Traffic safety and state police had to come direct traffic while I was waiting for a tow. Two seperate dealers quoted me over $15,000 to replace the engine with 1/2 the cost covered by GM. This was too expensive for me, so I ended up trading the vehicle in and taking the negative equity hit on a new vehicle loan. I seen there was an investigation opening on GM 6.2L L87 engine failures and I wanted to share my experience. This also happened to more people I know, including my own father with his 2022 Cadillac Escalade
Corrective Action:
My GM 6.2L L87 Engine failed at 65,000 miles. Left me stranded at an intersection blocking traffic. Traffic safety and state police had to come direct traffic while I was waiting for a tow. Two seperate dealers quoted me over $15,000 to replace the engine with 1/2 the cost covered by GM. This was too expensive for me, so I ended up trading the vehicle in and taking the negative equity hit on a new vehicle loan. I seen there was an investigation opening on GM 6.2L L87 engine failures and I wanted to share my experience. This also happened to more people I know, including my own father with his 2022 Cadillac Escalade
Additional Notes:
My GM 6.2L L87 Engine failed at 65,000 miles. Left me stranded at an intersection blocking traffic. Traffic safety and state police had to come direct traffic while I was waiting for a tow. Two seperate dealers quoted me over $15,000 to replace the engine with 1/2 the cost covered by GM. This was too expensive for me, so I ended up trading the vehicle in and taking the negative equity hit on a new vehicle loan. I seen there was an investigation opening on GM 6.2L L87 engine failures and I wanted to share my experience. This also happened to more people I know, including my own father with his 2022 Cadillac Escalade
Mfg Campaign: 11641686
Recall Date: Feb 10, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My GM 6.2L L87 Engine failed at 65,000 miles. Left me stranded at an intersection blocking traffic. Traffic safety and state police had to come direct traffic while I was waiting for a tow. Two seperate dealers quoted me over $15,000 to replace the engine with 1/2 the cost covered by GM. This was too expensive for me, so I ended up trading the vehicle in and taking the negative equity hit on a new vehicle loan. I seen there was an investigation opening on GM 6.2L L87 engine failures and I wanted to share my experience. This also happened to more people I know, including my own father with his 2022 Cadillac Escalade
Corrective Action:
My GM 6.2L L87 Engine failed at 65,000 miles. Left me stranded at an intersection blocking traffic. Traffic safety and state police had to come direct traffic while I was waiting for a tow. Two seperate dealers quoted me over $15,000 to replace the engine with 1/2 the cost covered by GM. This was too expensive for me, so I ended up trading the vehicle in and taking the negative equity hit on a new vehicle loan. I seen there was an investigation opening on GM 6.2L L87 engine failures and I wanted to share my experience. This also happened to more people I know, including my own father with his 2022 Cadillac Escalade
Additional Notes:
My GM 6.2L L87 Engine failed at 65,000 miles. Left me stranded at an intersection blocking traffic. Traffic safety and state police had to come direct traffic while I was waiting for a tow. Two seperate dealers quoted me over $15,000 to replace the engine with 1/2 the cost covered by GM. This was too expensive for me, so I ended up trading the vehicle in and taking the negative equity hit on a new vehicle loan. I seen there was an investigation opening on GM 6.2L L87 engine failures and I wanted to share my experience. This also happened to more people I know, including my own father with his 2022 Cadillac Escalade
Mfg Campaign: 11641686
Recall Date: Feb 10, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Complete engine failure while traveling 70 mph on highway. No warning prior to failure, very lucky to not be involved in crash. No dash warning lights or gauges indicating any potential issues. Truck was repaired under manufacture's warranty in August 2024 at GM dealership. The following were the issues found in August: Two pistons with stacked compression rings and abnormal scoring on piston skirts, misfire on cylinder 7 and oil on the spark plug, engine disassembled and found oil ring stacked on cylinders 2, 6 & 7. All 8 pistons were replaced, connecting rod bearings replaced. The complete engine failure happened today 2/10/2025. The truck is sitting at a GM dealership waiting for GM approval to replace engine. 2022 Chevrolet Silverado 6.2 L V8. First issue in August 2024 it had 52k miles, today's engine failure it had 65k miles.
Corrective Action:
Complete engine failure while traveling 70 mph on highway. No warning prior to failure, very lucky to not be involved in crash. No dash warning lights or gauges indicating any potential issues. Truck was repaired under manufacture's warranty in August 2024 at GM dealership. The following were the issues found in August: Two pistons with stacked compression rings and abnormal scoring on piston skirts, misfire on cylinder 7 and oil on the spark plug, engine disassembled and found oil ring stacked on cylinders 2, 6 & 7. All 8 pistons were replaced, connecting rod bearings replaced. The complete engine failure happened today 2/10/2025. The truck is sitting at a GM dealership waiting for GM approval to replace engine. 2022 Chevrolet Silverado 6.2 L V8. First issue in August 2024 it had 52k miles, today's engine failure it had 65k miles.
Additional Notes:
Complete engine failure while traveling 70 mph on highway. No warning prior to failure, very lucky to not be involved in crash. No dash warning lights or gauges indicating any potential issues. Truck was repaired under manufacture's warranty in August 2024 at GM dealership. The following were the issues found in August: Two pistons with stacked compression rings and abnormal scoring on piston skirts, misfire on cylinder 7 and oil on the spark plug, engine disassembled and found oil ring stacked on cylinders 2, 6 & 7. All 8 pistons were replaced, connecting rod bearings replaced. The complete engine failure happened today 2/10/2025. The truck is sitting at a GM dealership waiting for GM approval to replace engine. 2022 Chevrolet Silverado 6.2 L V8. First issue in August 2024 it had 52k miles, today's engine failure it had 65k miles.
Mfg Campaign: 11641854
Recall Date: Feb 10, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Valve body failure in transmission at 13,000 miles
Corrective Action:
Valve body failure in transmission at 13,000 miles
Additional Notes:
Valve body failure in transmission at 13,000 miles
Mfg Campaign: 11641556
Recall Date: Feb 9, 2025
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