Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2021 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with a 17" spare tire (RPO ZHQ or ZXT) and either the 20" accessory road tire (RPO REM) or the 18" accessory road tire (RPO Q2V). Operating the spare tire with other 20" or 18" tires can prevent the Anti-Lock Braking System (ABS) from engaging.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212329780
Recall Date: Jul 29, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314870
Recall Date: Oct 22, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202306490
Recall Date: Jun 4, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192284960
Recall Date: Mar 12, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
Consumer Complaints
100 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
Mfg Campaign: 11626181
Recall Date: Nov 19, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
Mfg Campaign: 11626181
Recall Date: Nov 19, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact was notified of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact was notified of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact was notified of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11625469
Recall Date: Nov 15, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Corrective Action:
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Additional Notes:
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Mfg Campaign: 11616909
Recall Date: Sep 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Corrective Action:
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Additional Notes:
We just arrived to our out to town destination and exited the vehicle. We drove 80 miles to get there. The truck was running when we noticed white smoke coming from under the hood then immediately large red flames.
Mfg Campaign: 11616909
Recall Date: Sep 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the transmission was slipping without warning. The vehicle stalled without warning, causing the contact to restart the vehicle to continue driving. While attempting to accelerate, especially, after the vehicle was idling, the transmission failed to properly change gear, causing the vehicle to accelerate at slower speeds than intended. There were no warning lights illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle had not been repaired due to a low supply of transmissions. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the transmission was slipping without warning. The vehicle stalled without warning, causing the contact to restart the vehicle to continue driving. While attempting to accelerate, especially, after the vehicle was idling, the transmission failed to properly change gear, causing the vehicle to accelerate at slower speeds than intended. There were no warning lights illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle had not been repaired due to a low supply of transmissions. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the transmission was slipping without warning. The vehicle stalled without warning, causing the contact to restart the vehicle to continue driving. While attempting to accelerate, especially, after the vehicle was idling, the transmission failed to properly change gear, causing the vehicle to accelerate at slower speeds than intended. There were no warning lights illuminated. The vehicle had been taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle had not been repaired due to a low supply of transmissions. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 80,000.
Mfg Campaign: 11605779
Recall Date: Aug 1, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Water leaking in around rear window causing moldy smell, puddled water on rear floor, saturated carpet. Believe to be health hazard because my eyes & nose burn when I’m in the vehicle. Have not had any inspection of this problem because the warranty had run out before I discovered. This is a known problem to GM on numerous trucks as I learned after researching. Truck has very low mileage, less than 15000. Very disappointed.
Corrective Action:
Water leaking in around rear window causing moldy smell, puddled water on rear floor, saturated carpet. Believe to be health hazard because my eyes & nose burn when I’m in the vehicle. Have not had any inspection of this problem because the warranty had run out before I discovered. This is a known problem to GM on numerous trucks as I learned after researching. Truck has very low mileage, less than 15000. Very disappointed.
Additional Notes:
Water leaking in around rear window causing moldy smell, puddled water on rear floor, saturated carpet. Believe to be health hazard because my eyes & nose burn when I’m in the vehicle. Have not had any inspection of this problem because the warranty had run out before I discovered. This is a known problem to GM on numerous trucks as I learned after researching. Truck has very low mileage, less than 15000. Very disappointed.
Mfg Campaign: 11592576
Recall Date: Jun 5, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Corrective Action:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Additional Notes:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Mfg Campaign: 11581033
Recall Date: Apr 3, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Corrective Action:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Additional Notes:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Mfg Campaign: 11581033
Recall Date: Apr 3, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Corrective Action:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Additional Notes:
Rear wheels locked up while driving/accelerating. Happened 5 times, 4 times while towing a camper once without towing. Luckily no harm or damage came to anyone. Traded in at dealership due to safety concerns after no diagnostics found anything “wrong”. It is already listed for sale, but I don’t think It’s been addressed or fixed.
Mfg Campaign: 11581033
Recall Date: Apr 3, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Interior of tailgate fills with rainwater when tailgate is down. Electrical components inside the tailgate are affected by the water/moisture including two rear view cameras, components associated of the power tailgate, and the electronic tailgate latch/lock. The rear-view camera has failed. Cameral failure is also affecting the proximity radar system which is working intermittently. The equipment failures have resulted in several near miss incidents. Warnings appear on the dashboard when attempting back up the vehicle. Proximity radar stops working without warning.
Corrective Action:
Interior of tailgate fills with rainwater when tailgate is down. Electrical components inside the tailgate are affected by the water/moisture including two rear view cameras, components associated of the power tailgate, and the electronic tailgate latch/lock. The rear-view camera has failed. Cameral failure is also affecting the proximity radar system which is working intermittently. The equipment failures have resulted in several near miss incidents. Warnings appear on the dashboard when attempting back up the vehicle. Proximity radar stops working without warning.
Additional Notes:
Interior of tailgate fills with rainwater when tailgate is down. Electrical components inside the tailgate are affected by the water/moisture including two rear view cameras, components associated of the power tailgate, and the electronic tailgate latch/lock. The rear-view camera has failed. Cameral failure is also affecting the proximity radar system which is working intermittently. The equipment failures have resulted in several near miss incidents. Warnings appear on the dashboard when attempting back up the vehicle. Proximity radar stops working without warning.
Mfg Campaign: 11575906
Recall Date: Mar 6, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Corrective Action:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Additional Notes:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Mfg Campaign: 11570200
Recall Date: Feb 6, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Corrective Action:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Additional Notes:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Mfg Campaign: 11570200
Recall Date: Feb 6, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Corrective Action:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Additional Notes:
Rear window frame is leaking during rain or heavy dew. Causing saturated headliner, seats and carpet. Mold could develop and become a health factor. My 2 kids always ride in the back seat. This is a known issue for GM and are not taking action to correct this problem. Vehicle started leaking with 25,000 miles.
Mfg Campaign: 11570200
Recall Date: Feb 6, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving approximately 55 MPH, there was smoke coming from the rear of the vehicle. The contact stated that the vehicle then started losing motive power. After stopping to inspect the vehicle it was discovered that there was transmission fluid leaking from the rear of the vehicle. The vehicle was towed to the local dealer who diagnosed that the transmission cooling line had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated the Extended Coverage for the failure was issued but the VIN was not included. The failure mileage was 67,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving approximately 55 MPH, there was smoke coming from the rear of the vehicle. The contact stated that the vehicle then started losing motive power. After stopping to inspect the vehicle it was discovered that there was transmission fluid leaking from the rear of the vehicle. The vehicle was towed to the local dealer who diagnosed that the transmission cooling line had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated the Extended Coverage for the failure was issued but the VIN was not included. The failure mileage was 67,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving approximately 55 MPH, there was smoke coming from the rear of the vehicle. The contact stated that the vehicle then started losing motive power. After stopping to inspect the vehicle it was discovered that there was transmission fluid leaking from the rear of the vehicle. The vehicle was towed to the local dealer who diagnosed that the transmission cooling line had failed and needed to be replaced. The vehicle was not yet repaired. The contact stated the Extended Coverage for the failure was issued but the VIN was not included. The failure mileage was 67,000.
Mfg Campaign: 11569212
Recall Date: Feb 1, 2024
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
This manual seat does not have an adjustment for up and down. Short people can not adjust to see over the hood when driving. Their solution is to sit on a cushion. This makes the seatbelt fit wrong and you slide around on the seat. This is a safety hazard with no solution. The “kits” you buy then make the seat a risk to disconnect from the truck.
Corrective Action:
This manual seat does not have an adjustment for up and down. Short people can not adjust to see over the hood when driving. Their solution is to sit on a cushion. This makes the seatbelt fit wrong and you slide around on the seat. This is a safety hazard with no solution. The “kits” you buy then make the seat a risk to disconnect from the truck.
Additional Notes:
This manual seat does not have an adjustment for up and down. Short people can not adjust to see over the hood when driving. Their solution is to sit on a cushion. This makes the seatbelt fit wrong and you slide around on the seat. This is a safety hazard with no solution. The “kits” you buy then make the seat a risk to disconnect from the truck.
Mfg Campaign: 11569025
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Mfg Campaign: 11567641
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Mfg Campaign: 11567641
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the steering wheel briefly became tight before returning to normal functionality. After the failure, the temperature gauge indicated that the engine was overheating. The contact also stated that the brake pedal required excessive force to slow and bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Mfg Campaign: 11567641
Recall Date: Jan 24, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I own a 2020 Chevrolet Silverado 2500 HD pick-up, VIN: [XXX] . I use this truck primarily to haul a heavy horse trailer and to tow a travel trailer. Ever since I bought this truck I have had a problem with the trailering application. At times it will start working (especially if it has not been used in a while??), but every time I am actively using it there is an issue: •The app will totally blank out giving me a black screen, and/or •I will get a message that my trailer brakes are disconnected. I will stop, disconnect and reconnect the brakes, turn off the engine and restart, and so on. Nothing helps. I have had my truck in to the dealer (Bend Chevrolet) three times to have this repaired. Every time I get the reply that there is nothing they can do, that Chevrolet says this is a software issue and that they are working on it. See Bulletin [XXX] Trailering App is Non-Functional, published 11/5/2020. Chevrolet has been aware of this problem for over 3 years and has not come up with a solution? This feels like they are ignoring it. I have searched on-line and see that many Chevrolet Silverado owners have the same problem and are getting no assistance in solving it. For years. This is a safety problem. I haul in mountainous terrain and cannot afford to have issues with my trailering system, especially the brakes. I would like to see the NHTSA issue a recall on this problem and demand that Chevrolet fix it. Please contact me if you need additional information. I would really like to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I own a 2020 Chevrolet Silverado 2500 HD pick-up, VIN: [XXX] . I use this truck primarily to haul a heavy horse trailer and to tow a travel trailer. Ever since I bought this truck I have had a problem with the trailering application. At times it will start working (especially if it has not been used in a while??), but every time I am actively using it there is an issue: •The app will totally blank out giving me a black screen, and/or •I will get a message that my trailer brakes are disconnected. I will stop, disconnect and reconnect the brakes, turn off the engine and restart, and so on. Nothing helps. I have had my truck in to the dealer (Bend Chevrolet) three times to have this repaired. Every time I get the reply that there is nothing they can do, that Chevrolet says this is a software issue and that they are working on it. See Bulletin [XXX] Trailering App is Non-Functional, published 11/5/2020. Chevrolet has been aware of this problem for over 3 years and has not come up with a solution? This feels like they are ignoring it. I have searched on-line and see that many Chevrolet Silverado owners have the same problem and are getting no assistance in solving it. For years. This is a safety problem. I haul in mountainous terrain and cannot afford to have issues with my trailering system, especially the brakes. I would like to see the NHTSA issue a recall on this problem and demand that Chevrolet fix it. Please contact me if you need additional information. I would really like to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I own a 2020 Chevrolet Silverado 2500 HD pick-up, VIN: [XXX] . I use this truck primarily to haul a heavy horse trailer and to tow a travel trailer. Ever since I bought this truck I have had a problem with the trailering application. At times it will start working (especially if it has not been used in a while??), but every time I am actively using it there is an issue: •The app will totally blank out giving me a black screen, and/or •I will get a message that my trailer brakes are disconnected. I will stop, disconnect and reconnect the brakes, turn off the engine and restart, and so on. Nothing helps. I have had my truck in to the dealer (Bend Chevrolet) three times to have this repaired. Every time I get the reply that there is nothing they can do, that Chevrolet says this is a software issue and that they are working on it. See Bulletin [XXX] Trailering App is Non-Functional, published 11/5/2020. Chevrolet has been aware of this problem for over 3 years and has not come up with a solution? This feels like they are ignoring it. I have searched on-line and see that many Chevrolet Silverado owners have the same problem and are getting no assistance in solving it. For years. This is a safety problem. I haul in mountainous terrain and cannot afford to have issues with my trailering system, especially the brakes. I would like to see the NHTSA issue a recall on this problem and demand that Chevrolet fix it. Please contact me if you need additional information. I would really like to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11566273
Recall Date: Jan 18, 2024
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