Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020-2021 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with a 17" spare tire (RPO ZHQ or ZXT) and either the 20" accessory road tire (RPO REM) or the 18" accessory road tire (RPO Q2V). Operating the spare tire with other 20" or 18" tires can prevent the Anti-Lock Braking System (ABS) from engaging.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212329780
Recall Date: Jul 29, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314870
Recall Date: Oct 22, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202306490
Recall Date: Jun 4, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192284960
Recall Date: Mar 12, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
Consumer Complaints
100 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake pad material is causing a glaze over on the rotor and cause a high pitch squeak. Had a reacal on the pads and replaced with a different pair that was supposed to be better. Since this has been done 3 days later started doing same thing again . Now it is causing brakes to stick at low speeds and is becoming a safety issue and concern for me and my family riding in our truck.
Corrective Action:
Brake pad material is causing a glaze over on the rotor and cause a high pitch squeak. Had a reacal on the pads and replaced with a different pair that was supposed to be better. Since this has been done 3 days later started doing same thing again . Now it is causing brakes to stick at low speeds and is becoming a safety issue and concern for me and my family riding in our truck.
Additional Notes:
Brake pad material is causing a glaze over on the rotor and cause a high pitch squeak. Had a reacal on the pads and replaced with a different pair that was supposed to be better. Since this has been done 3 days later started doing same thing again . Now it is causing brakes to stick at low speeds and is becoming a safety issue and concern for me and my family riding in our truck.
Mfg Campaign: 11484666
Recall Date: Sep 15, 2022
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
Lt 275/65 r20 Tread separated from casing in one piece. Casing still holds air. Caused damage to truck bed and bumper. Pending response from gm dealership.
Corrective Action:
Lt 275/65 r20 Tread separated from casing in one piece. Casing still holds air. Caused damage to truck bed and bumper. Pending response from gm dealership.
Additional Notes:
Lt 275/65 r20 Tread separated from casing in one piece. Casing still holds air. Caused damage to truck bed and bumper. Pending response from gm dealership.
Mfg Campaign: 11469940
Recall Date: Jun 18, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My 2020 Silverado HD truck requires a replacement wiring harness and DEF tank and is basically inoperable. This is a known issue for GM and spans multiple model years.GM continued to produce throughout multiple model years knowing that owners may be stranded and unable to use these vehicles because of the defective parts. Hardships for owners would include loss of income and exposure to various dangerous conditions. The DEF tank has a heater system that can get exposed to the DEF fluid because of a poor design and poor manufacturing standards resulting in short circuit. GM will replace the wiring harness and combination tank/heater assembly under warranty. The parts are supposedly on NATIONAL BACK ORDER, yet GM continues to manufacture and ship new 2022 models with the required parts needed for repairs. GM will not provide alternate transportation. Supposedly in excess of ten thousand trucks are affected. Warm climate owners and warm temperatures may affect this issue positively. GM has no policy for a timely response to this issue. Trucks will become unsafe to operate when the electronic controls limit the truck speed to 5 mph or less. An operator may become stranded and exposed to dangerous highway conditions if stranded with this issue.
Corrective Action:
My 2020 Silverado HD truck requires a replacement wiring harness and DEF tank and is basically inoperable. This is a known issue for GM and spans multiple model years.GM continued to produce throughout multiple model years knowing that owners may be stranded and unable to use these vehicles because of the defective parts. Hardships for owners would include loss of income and exposure to various dangerous conditions. The DEF tank has a heater system that can get exposed to the DEF fluid because of a poor design and poor manufacturing standards resulting in short circuit. GM will replace the wiring harness and combination tank/heater assembly under warranty. The parts are supposedly on NATIONAL BACK ORDER, yet GM continues to manufacture and ship new 2022 models with the required parts needed for repairs. GM will not provide alternate transportation. Supposedly in excess of ten thousand trucks are affected. Warm climate owners and warm temperatures may affect this issue positively. GM has no policy for a timely response to this issue. Trucks will become unsafe to operate when the electronic controls limit the truck speed to 5 mph or less. An operator may become stranded and exposed to dangerous highway conditions if stranded with this issue.
Additional Notes:
My 2020 Silverado HD truck requires a replacement wiring harness and DEF tank and is basically inoperable. This is a known issue for GM and spans multiple model years.GM continued to produce throughout multiple model years knowing that owners may be stranded and unable to use these vehicles because of the defective parts. Hardships for owners would include loss of income and exposure to various dangerous conditions. The DEF tank has a heater system that can get exposed to the DEF fluid because of a poor design and poor manufacturing standards resulting in short circuit. GM will replace the wiring harness and combination tank/heater assembly under warranty. The parts are supposedly on NATIONAL BACK ORDER, yet GM continues to manufacture and ship new 2022 models with the required parts needed for repairs. GM will not provide alternate transportation. Supposedly in excess of ten thousand trucks are affected. Warm climate owners and warm temperatures may affect this issue positively. GM has no policy for a timely response to this issue. Trucks will become unsafe to operate when the electronic controls limit the truck speed to 5 mph or less. An operator may become stranded and exposed to dangerous highway conditions if stranded with this issue.
Mfg Campaign: 11458675
Recall Date: Mar 28, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I’ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.
Corrective Action:
The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I’ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.
Additional Notes:
The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I’ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.
Mfg Campaign: 11458547
Recall Date: Mar 27, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I’ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.
Corrective Action:
The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I’ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.
Additional Notes:
The DEF heater/tank shorted out. The DEF system has thrown a code 3 times in the little over a year I’ve owned the truck. This final time I was told that the tank needs to be replaced. The truck has now been in the shop for 2 months and there is still no ship date on the replacement tank. The tanks are on a national back order. From what I understand there are about 9,000 people waiting for this DEF tank countrywide. I now have a $60k work truck that I am paying for but cannot use with no reasonable end in sight.
Mfg Campaign: 11458547
Recall Date: Mar 27, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Service DEF message in truck that will soon result in reduced speed. Local and purchasing dealers both stated a new DEF tank is needed. A tank is not available and is on back order.
Corrective Action:
Service DEF message in truck that will soon result in reduced speed. Local and purchasing dealers both stated a new DEF tank is needed. A tank is not available and is on back order.
Additional Notes:
Service DEF message in truck that will soon result in reduced speed. Local and purchasing dealers both stated a new DEF tank is needed. A tank is not available and is on back order.
Mfg Campaign: 11457303
Recall Date: Mar 18, 2022
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Corrective Action:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Additional Notes:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Mfg Campaign: 11456577
Recall Date: Mar 14, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Corrective Action:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Additional Notes:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Mfg Campaign: 11456577
Recall Date: Mar 14, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Corrective Action:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Additional Notes:
DEF tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from GM.
Mfg Campaign: 11456577
Recall Date: Mar 14, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnosed as a dead issue and one of the pins on the wiring harness had burnt and was starting to melt. The local dealer informed the contact that the death tank and wiring harness needed to be replaced; however, the parts for the repair were not available the vehicle was not drivable. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact the parts for the repair were not available. The vehicle was not repaired. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnosed as a dead issue and one of the pins on the wiring harness had burnt and was starting to melt. The local dealer informed the contact that the death tank and wiring harness needed to be replaced; however, the parts for the repair were not available the vehicle was not drivable. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact the parts for the repair were not available. The vehicle was not repaired. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnosed as a dead issue and one of the pins on the wiring harness had burnt and was starting to melt. The local dealer informed the contact that the death tank and wiring harness needed to be replaced; however, the parts for the repair were not available the vehicle was not drivable. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact the parts for the repair were not available. The vehicle was not repaired. The failure mileage was approximately 20,000.
Mfg Campaign: 11451528
Recall Date: Feb 11, 2022
General Motors, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnosed as a dead issue and one of the pins on the wiring harness had burnt and was starting to melt. The local dealer informed the contact that the death tank and wiring harness needed to be replaced; however, the parts for the repair were not available the vehicle was not drivable. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact the parts for the repair were not available. The vehicle was not repaired. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnosed as a dead issue and one of the pins on the wiring harness had burnt and was starting to melt. The local dealer informed the contact that the death tank and wiring harness needed to be replaced; however, the parts for the repair were not available the vehicle was not drivable. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact the parts for the repair were not available. The vehicle was not repaired. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500 HD. The contact stated that while driving at 50 MPH, a warning alarm engaged and advised that there was an emission system issue and the vehicle needed to be serviced within 160 miles. The transmission warning light illuminated. The contact stated that she parked at some point to run an errand and upon restarting the vehicle, a death issue system alarm engaged indicating that the vehicle needed to be repaired within 90 miles. The vehicle was taken to the local dealer where the failure was diagnosed as a dead issue and one of the pins on the wiring harness had burnt and was starting to melt. The local dealer informed the contact that the death tank and wiring harness needed to be replaced; however, the parts for the repair were not available the vehicle was not drivable. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact the parts for the repair were not available. The vehicle was not repaired. The failure mileage was approximately 20,000.
Mfg Campaign: 11451528
Recall Date: Feb 11, 2022
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Corrective Action:
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Additional Notes:
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Mfg Campaign: 11446923
Recall Date: Jan 10, 2022
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Corrective Action:
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Additional Notes:
While plowing, my ABS brake light came on along with a warning that the ESC was disabled and a trailer brake system warning.. This appears to have been a recall for 2020 1500's but I have a 2500. It would appear the recall needs to be expanded.
Mfg Campaign: 11446923
Recall Date: Jan 10, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck on its own Shift from Park to Drive on its own while at idle. Summary: My 2020 Silverado 2500HD was in the driveway idling in Park. The vehicle was empty and I was checking the garage for screws from a project I had just completed and I wanted to make sure they were all picked up before I parked the truck in the garage so that I did not get a flat tire. After looking for screws and assuring myself everything was cleaned I proceeded into the third bay of our garage and right behind me by an inch the truck proceeded into the garage at a good rate of speed and crashed into the house. I quickly ran through the third bay and to the vehicle as it was still wanting to proceed into the house. I quickly shifted it into Reverse from Drive backed up about 2 to 3 feet and placed the truck back into Park again and placed the emergency brake on and shut the truck off...
Corrective Action:
Truck on its own Shift from Park to Drive on its own while at idle. Summary: My 2020 Silverado 2500HD was in the driveway idling in Park. The vehicle was empty and I was checking the garage for screws from a project I had just completed and I wanted to make sure they were all picked up before I parked the truck in the garage so that I did not get a flat tire. After looking for screws and assuring myself everything was cleaned I proceeded into the third bay of our garage and right behind me by an inch the truck proceeded into the garage at a good rate of speed and crashed into the house. I quickly ran through the third bay and to the vehicle as it was still wanting to proceed into the house. I quickly shifted it into Reverse from Drive backed up about 2 to 3 feet and placed the truck back into Park again and placed the emergency brake on and shut the truck off...
Additional Notes:
Truck on its own Shift from Park to Drive on its own while at idle. Summary: My 2020 Silverado 2500HD was in the driveway idling in Park. The vehicle was empty and I was checking the garage for screws from a project I had just completed and I wanted to make sure they were all picked up before I parked the truck in the garage so that I did not get a flat tire. After looking for screws and assuring myself everything was cleaned I proceeded into the third bay of our garage and right behind me by an inch the truck proceeded into the garage at a good rate of speed and crashed into the house. I quickly ran through the third bay and to the vehicle as it was still wanting to proceed into the house. I quickly shifted it into Reverse from Drive backed up about 2 to 3 feet and placed the truck back into Park again and placed the emergency brake on and shut the truck off...
Mfg Campaign: 11443007
Recall Date: Dec 7, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake pads which were installed from the factory are known by GM as being defective. This was acknowledged when technical bulletin 20-NA-020 was released. The brake pads were know to contain low scorch friction material which can lead to premature wear. When this was discovered, GM began installing new pads which have a high scorch friction material and feature a new lining shim on the backing plate. GM failed to notify their customers of this problem. GM has done this deliberately since once the vehicle reaches over 7,500 miles, the pads are no longer under warranty. I discovered my vehicle was effected from this due to increasingly hearing a high pitch screeching sound coming from the vehicle. After immediately noticing the issue, I scheduled a service appointment and conducted my own research of this issue. This is when I discovered the technical bulletin. Due to my vehicle having over 7,500 miles, I was advised the cost for replacement is my responsibility. The cost for replacement including parts and labor from Chevrolet is approximately $750-$800. This issue is a direct safety concern and a known problem which GM failed to notify their customers of. GM deliberately withheld this information to shift the cost burden of replacement to customers beyond the 7,500 mile warranty period.
Corrective Action:
The brake pads which were installed from the factory are known by GM as being defective. This was acknowledged when technical bulletin 20-NA-020 was released. The brake pads were know to contain low scorch friction material which can lead to premature wear. When this was discovered, GM began installing new pads which have a high scorch friction material and feature a new lining shim on the backing plate. GM failed to notify their customers of this problem. GM has done this deliberately since once the vehicle reaches over 7,500 miles, the pads are no longer under warranty. I discovered my vehicle was effected from this due to increasingly hearing a high pitch screeching sound coming from the vehicle. After immediately noticing the issue, I scheduled a service appointment and conducted my own research of this issue. This is when I discovered the technical bulletin. Due to my vehicle having over 7,500 miles, I was advised the cost for replacement is my responsibility. The cost for replacement including parts and labor from Chevrolet is approximately $750-$800. This issue is a direct safety concern and a known problem which GM failed to notify their customers of. GM deliberately withheld this information to shift the cost burden of replacement to customers beyond the 7,500 mile warranty period.
Additional Notes:
The brake pads which were installed from the factory are known by GM as being defective. This was acknowledged when technical bulletin 20-NA-020 was released. The brake pads were know to contain low scorch friction material which can lead to premature wear. When this was discovered, GM began installing new pads which have a high scorch friction material and feature a new lining shim on the backing plate. GM failed to notify their customers of this problem. GM has done this deliberately since once the vehicle reaches over 7,500 miles, the pads are no longer under warranty. I discovered my vehicle was effected from this due to increasingly hearing a high pitch screeching sound coming from the vehicle. After immediately noticing the issue, I scheduled a service appointment and conducted my own research of this issue. This is when I discovered the technical bulletin. Due to my vehicle having over 7,500 miles, I was advised the cost for replacement is my responsibility. The cost for replacement including parts and labor from Chevrolet is approximately $750-$800. This issue is a direct safety concern and a known problem which GM failed to notify their customers of. GM deliberately withheld this information to shift the cost burden of replacement to customers beyond the 7,500 mile warranty period.
Mfg Campaign: 11442206
Recall Date: Dec 1, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 38 mph, he noticed the steering wheel was loose. The contact started to hear an abnormal sound coming from the vehicle. The contact stated while driving over a small bump in the roadway, the vehicle inadvertently steered to the right. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the pitman arm and idler arm to be replaced. The contact called the local dealer and made them aware of the repair that was needed on the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 38 mph, he noticed the steering wheel was loose. The contact started to hear an abnormal sound coming from the vehicle. The contact stated while driving over a small bump in the roadway, the vehicle inadvertently steered to the right. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the pitman arm and idler arm to be replaced. The contact called the local dealer and made them aware of the repair that was needed on the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 38 mph, he noticed the steering wheel was loose. The contact started to hear an abnormal sound coming from the vehicle. The contact stated while driving over a small bump in the roadway, the vehicle inadvertently steered to the right. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the pitman arm and idler arm to be replaced. The contact called the local dealer and made them aware of the repair that was needed on the vehicle. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20,000.
Mfg Campaign: 11423913
Recall Date: Jul 8, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Front brakes are squealing and don’t seem to stop like they should. Loud squeal starting at 5,000 miles and still continuing.
Corrective Action:
Front brakes are squealing and don’t seem to stop like they should. Loud squeal starting at 5,000 miles and still continuing.
Additional Notes:
Front brakes are squealing and don’t seem to stop like they should. Loud squeal starting at 5,000 miles and still continuing.
Mfg Campaign: 11417370
Recall Date: May 16, 2021
General Motors, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED TO OPERATE AS NEEDED WHILE DRIVING OVER A BUMP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SPOKE WITH RESSLER CHEVROLET (8474 HUFFINE LN, BOZEMAN, MT 59718) WHERE HE WAS INFORMED THAT THERE WAS NO FIX FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED TO OPERATE AS NEEDED WHILE DRIVING OVER A BUMP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SPOKE WITH RESSLER CHEVROLET (8474 HUFFINE LN, BOZEMAN, MT 59718) WHERE HE WAS INFORMED THAT THERE WAS NO FIX FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED TO OPERATE AS NEEDED WHILE DRIVING OVER A BUMP. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT SPOKE WITH RESSLER CHEVROLET (8474 HUFFINE LN, BOZEMAN, MT 59718) WHERE HE WAS INFORMED THAT THERE WAS NO FIX FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11413375
Recall Date: Apr 22, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE INDEPENDENTLY SHIFTED INTO FOUR WHEEL DRIVE. THE CONTACT STATED THAT THE VEHICLE WAS MANUALLY SHIFTED BACK INTO DRIVE. THE CONTACT STATED THAT THE FAILURE DESTROYED THE FRONT END, THE DIFFERENTIAL, AND AXLE. THE CONTACT WAS CONCERNED THAT THAT THERE WAS A MANUFACTURER'S DESIGN FLAW WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO RADLEY CHEVROLET (3670 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408) HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DIFFERENTIAL WAS DAMAGED AND NEEDED TO BE REPLACED. THE TECHNICIAN MENTIONED THAT THE FAILURE WAS DUE TO THE DESIGN FLAW OF THE AUTO MODE FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Corrective Action:
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE INDEPENDENTLY SHIFTED INTO FOUR WHEEL DRIVE. THE CONTACT STATED THAT THE VEHICLE WAS MANUALLY SHIFTED BACK INTO DRIVE. THE CONTACT STATED THAT THE FAILURE DESTROYED THE FRONT END, THE DIFFERENTIAL, AND AXLE. THE CONTACT WAS CONCERNED THAT THAT THERE WAS A MANUFACTURER'S DESIGN FLAW WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO RADLEY CHEVROLET (3670 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408) HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DIFFERENTIAL WAS DAMAGED AND NEEDED TO BE REPLACED. THE TECHNICIAN MENTIONED THAT THE FAILURE WAS DUE TO THE DESIGN FLAW OF THE AUTO MODE FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Additional Notes:
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE INDEPENDENTLY SHIFTED INTO FOUR WHEEL DRIVE. THE CONTACT STATED THAT THE VEHICLE WAS MANUALLY SHIFTED BACK INTO DRIVE. THE CONTACT STATED THAT THE FAILURE DESTROYED THE FRONT END, THE DIFFERENTIAL, AND AXLE. THE CONTACT WAS CONCERNED THAT THAT THERE WAS A MANUFACTURER'S DESIGN FLAW WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO RADLEY CHEVROLET (3670 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408) HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DIFFERENTIAL WAS DAMAGED AND NEEDED TO BE REPLACED. THE TECHNICIAN MENTIONED THAT THE FAILURE WAS DUE TO THE DESIGN FLAW OF THE AUTO MODE FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.
Mfg Campaign: 11397721
Recall Date: Feb 24, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY VEHICLE IS LESS THAN 1 YEAR OLD WITH ABOUT 11500 MILES. MY SERVICE EXAUST SYSTEM WARNING LIGHT ILLUMINATED AND PROVIDED A WARNING THAT MY SPEED WOULD BE REDUCED IN A SET AMOUNT OF MILES. AFTER ADDING ADDITIONAL DEF FLUID TO DETERMINE IF THAT WAS THE ISSUE MY CAR THE CAR RETURNED AN ERROR OF SERVICE DEF SYSTEM. THIS THEN LOWERED THE AMOUNT OF DRIVING MILEAGE UNTIL MY CAR WOULD BE FORCED TO A REDUCED SPEED. THIS OCCURRED WHILE OPERATING THE VEHICLE AND MAY HAVE RESULTED IN DAMAGE TO MY VEHICLE OR OTHER MOTORIST WHEN TRAVELING ON AN EXPRESSWAY. THE DEALER EXPLAINED THAT THEY HAD OTHER CARS IN FOR THE SAME ISSUE AND IT TOOK OVER A MONTH TO GET THE PARTS IN FOR REPAIR. ADDITIONALLY GM HAS PROVIDED NO GUIDANCE OR WARNING REGARDING THE ISSUE.
Corrective Action:
MY VEHICLE IS LESS THAN 1 YEAR OLD WITH ABOUT 11500 MILES. MY SERVICE EXAUST SYSTEM WARNING LIGHT ILLUMINATED AND PROVIDED A WARNING THAT MY SPEED WOULD BE REDUCED IN A SET AMOUNT OF MILES. AFTER ADDING ADDITIONAL DEF FLUID TO DETERMINE IF THAT WAS THE ISSUE MY CAR THE CAR RETURNED AN ERROR OF SERVICE DEF SYSTEM. THIS THEN LOWERED THE AMOUNT OF DRIVING MILEAGE UNTIL MY CAR WOULD BE FORCED TO A REDUCED SPEED. THIS OCCURRED WHILE OPERATING THE VEHICLE AND MAY HAVE RESULTED IN DAMAGE TO MY VEHICLE OR OTHER MOTORIST WHEN TRAVELING ON AN EXPRESSWAY. THE DEALER EXPLAINED THAT THEY HAD OTHER CARS IN FOR THE SAME ISSUE AND IT TOOK OVER A MONTH TO GET THE PARTS IN FOR REPAIR. ADDITIONALLY GM HAS PROVIDED NO GUIDANCE OR WARNING REGARDING THE ISSUE.
Additional Notes:
MY VEHICLE IS LESS THAN 1 YEAR OLD WITH ABOUT 11500 MILES. MY SERVICE EXAUST SYSTEM WARNING LIGHT ILLUMINATED AND PROVIDED A WARNING THAT MY SPEED WOULD BE REDUCED IN A SET AMOUNT OF MILES. AFTER ADDING ADDITIONAL DEF FLUID TO DETERMINE IF THAT WAS THE ISSUE MY CAR THE CAR RETURNED AN ERROR OF SERVICE DEF SYSTEM. THIS THEN LOWERED THE AMOUNT OF DRIVING MILEAGE UNTIL MY CAR WOULD BE FORCED TO A REDUCED SPEED. THIS OCCURRED WHILE OPERATING THE VEHICLE AND MAY HAVE RESULTED IN DAMAGE TO MY VEHICLE OR OTHER MOTORIST WHEN TRAVELING ON AN EXPRESSWAY. THE DEALER EXPLAINED THAT THEY HAD OTHER CARS IN FOR THE SAME ISSUE AND IT TOOK OVER A MONTH TO GET THE PARTS IN FOR REPAIR. ADDITIONALLY GM HAS PROVIDED NO GUIDANCE OR WARNING REGARDING THE ISSUE.
Mfg Campaign: 11397309
Recall Date: Feb 22, 2021
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