Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
153 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The differential, front right axil "housing" is rusted to the point that it is pitting. The rust completely covers the entire right axil housing and does not come close to matching the light corrosion when compared to the rest of the differential or anywhere else on the vehicle. These indicators lead me to believe the housing was in a corrosive environment prior to being installed onto the differential where both the internal and external surfaces of the housing were exposed to same corrosive environment. Several concerns: If the inside of the axil housing is rusted as bad as the outside, the integrity of the axil has been compromised; Internal rust contamination will lead to premature failure; the housing was not properly heat-treated; no vehicle should be delivered brand new with this level of rust on any part. The issue was pointed out to GM shortly after purchased new. The vehicle has been kept in a non-corrosive environment since it was purchased, and GM refuses to assess the internal integrity of the axil housing and refuse to install a new housing. I am cautious about towing heavy loads since I do not want risk towing 21,000 lbs. if or when the housing fails. I have seen other Silverado, 2500 HDs with the same issue. As an experienced Airframe and Powerplant mechanic with automotive experience, I would never allow a vehicle to operate with this level of contamination unless I could confirm the integrity of the housing via nondestructive inspection and thickness measurements. Or should I just start towing and wait to see if it fails?
Corrective Action:
The differential, front right axil "housing" is rusted to the point that it is pitting. The rust completely covers the entire right axil housing and does not come close to matching the light corrosion when compared to the rest of the differential or anywhere else on the vehicle. These indicators lead me to believe the housing was in a corrosive environment prior to being installed onto the differential where both the internal and external surfaces of the housing were exposed to same corrosive environment. Several concerns: If the inside of the axil housing is rusted as bad as the outside, the integrity of the axil has been compromised; Internal rust contamination will lead to premature failure; the housing was not properly heat-treated; no vehicle should be delivered brand new with this level of rust on any part. The issue was pointed out to GM shortly after purchased new. The vehicle has been kept in a non-corrosive environment since it was purchased, and GM refuses to assess the internal integrity of the axil housing and refuse to install a new housing. I am cautious about towing heavy loads since I do not want risk towing 21,000 lbs. if or when the housing fails. I have seen other Silverado, 2500 HDs with the same issue. As an experienced Airframe and Powerplant mechanic with automotive experience, I would never allow a vehicle to operate with this level of contamination unless I could confirm the integrity of the housing via nondestructive inspection and thickness measurements. Or should I just start towing and wait to see if it fails?
Additional Notes:
The differential, front right axil "housing" is rusted to the point that it is pitting. The rust completely covers the entire right axil housing and does not come close to matching the light corrosion when compared to the rest of the differential or anywhere else on the vehicle. These indicators lead me to believe the housing was in a corrosive environment prior to being installed onto the differential where both the internal and external surfaces of the housing were exposed to same corrosive environment. Several concerns: If the inside of the axil housing is rusted as bad as the outside, the integrity of the axil has been compromised; Internal rust contamination will lead to premature failure; the housing was not properly heat-treated; no vehicle should be delivered brand new with this level of rust on any part. The issue was pointed out to GM shortly after purchased new. The vehicle has been kept in a non-corrosive environment since it was purchased, and GM refuses to assess the internal integrity of the axil housing and refuse to install a new housing. I am cautious about towing heavy loads since I do not want risk towing 21,000 lbs. if or when the housing fails. I have seen other Silverado, 2500 HDs with the same issue. As an experienced Airframe and Powerplant mechanic with automotive experience, I would never allow a vehicle to operate with this level of contamination unless I could confirm the integrity of the housing via nondestructive inspection and thickness measurements. Or should I just start towing and wait to see if it fails?
Mfg Campaign: 11677674
Recall Date: Jul 31, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The differential, front right axil "housing" is rusted to the point that it is pitting. The rust completely covers the entire right axil housing and does not come close to matching the light corrosion when compared to the rest of the differential or anywhere else on the vehicle. These indicators lead me to believe the housing was in a corrosive environment prior to being installed onto the differential where both the internal and external surfaces of the housing were exposed to same corrosive environment. Several concerns: If the inside of the axil housing is rusted as bad as the outside, the integrity of the axil has been compromised; Internal rust contamination will lead to premature failure; the housing was not properly heat-treated; no vehicle should be delivered brand new with this level of rust on any part. The issue was pointed out to GM shortly after purchased new. The vehicle has been kept in a non-corrosive environment since it was purchased, and GM refuses to assess the internal integrity of the axil housing and refuse to install a new housing. I am cautious about towing heavy loads since I do not want risk towing 21,000 lbs. if or when the housing fails. I have seen other Silverado, 2500 HDs with the same issue. As an experienced Airframe and Powerplant mechanic with automotive experience, I would never allow a vehicle to operate with this level of contamination unless I could confirm the integrity of the housing via nondestructive inspection and thickness measurements. Or should I just start towing and wait to see if it fails?
Corrective Action:
The differential, front right axil "housing" is rusted to the point that it is pitting. The rust completely covers the entire right axil housing and does not come close to matching the light corrosion when compared to the rest of the differential or anywhere else on the vehicle. These indicators lead me to believe the housing was in a corrosive environment prior to being installed onto the differential where both the internal and external surfaces of the housing were exposed to same corrosive environment. Several concerns: If the inside of the axil housing is rusted as bad as the outside, the integrity of the axil has been compromised; Internal rust contamination will lead to premature failure; the housing was not properly heat-treated; no vehicle should be delivered brand new with this level of rust on any part. The issue was pointed out to GM shortly after purchased new. The vehicle has been kept in a non-corrosive environment since it was purchased, and GM refuses to assess the internal integrity of the axil housing and refuse to install a new housing. I am cautious about towing heavy loads since I do not want risk towing 21,000 lbs. if or when the housing fails. I have seen other Silverado, 2500 HDs with the same issue. As an experienced Airframe and Powerplant mechanic with automotive experience, I would never allow a vehicle to operate with this level of contamination unless I could confirm the integrity of the housing via nondestructive inspection and thickness measurements. Or should I just start towing and wait to see if it fails?
Additional Notes:
The differential, front right axil "housing" is rusted to the point that it is pitting. The rust completely covers the entire right axil housing and does not come close to matching the light corrosion when compared to the rest of the differential or anywhere else on the vehicle. These indicators lead me to believe the housing was in a corrosive environment prior to being installed onto the differential where both the internal and external surfaces of the housing were exposed to same corrosive environment. Several concerns: If the inside of the axil housing is rusted as bad as the outside, the integrity of the axil has been compromised; Internal rust contamination will lead to premature failure; the housing was not properly heat-treated; no vehicle should be delivered brand new with this level of rust on any part. The issue was pointed out to GM shortly after purchased new. The vehicle has been kept in a non-corrosive environment since it was purchased, and GM refuses to assess the internal integrity of the axil housing and refuse to install a new housing. I am cautious about towing heavy loads since I do not want risk towing 21,000 lbs. if or when the housing fails. I have seen other Silverado, 2500 HDs with the same issue. As an experienced Airframe and Powerplant mechanic with automotive experience, I would never allow a vehicle to operate with this level of contamination unless I could confirm the integrity of the housing via nondestructive inspection and thickness measurements. Or should I just start towing and wait to see if it fails?
Mfg Campaign: 11677674
Recall Date: Jul 31, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at 45 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. An unknown warning light illuminated, and a transmission message was displayed. In addition, the RPM was fluctuating. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve body needed to be replaced. The vehicle was not repaired because the part for the repair was not available. The vehicle remained with the dealer unrepaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at 45 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. An unknown warning light illuminated, and a transmission message was displayed. In addition, the RPM was fluctuating. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve body needed to be replaced. The vehicle was not repaired because the part for the repair was not available. The vehicle remained with the dealer unrepaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at 45 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. An unknown warning light illuminated, and a transmission message was displayed. In addition, the RPM was fluctuating. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve body needed to be replaced. The vehicle was not repaired because the part for the repair was not available. The vehicle remained with the dealer unrepaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Mfg Campaign: 11676950
Recall Date: Jul 29, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Instrument cluster stopped working, I have no speed or fuel remaining indicators. Dealer completed software recall work which did not fix the issue. Replacement is on back order so I am unable to drive the vehicle for an unknown amount of time.
Corrective Action:
Instrument cluster stopped working, I have no speed or fuel remaining indicators. Dealer completed software recall work which did not fix the issue. Replacement is on back order so I am unable to drive the vehicle for an unknown amount of time.
Additional Notes:
Instrument cluster stopped working, I have no speed or fuel remaining indicators. Dealer completed software recall work which did not fix the issue. Replacement is on back order so I am unable to drive the vehicle for an unknown amount of time.
Mfg Campaign: 11675076
Recall Date: Jul 21, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My truck had approximately 55,000 miles on it when the incident happened. I pulled out of a store and began going down the road and the rear wheels locked up slamming everything forward and the truck and leaving us almost rear ended. The truck was stuck in one gear after breaking the tires free with check engine lights flashing and the dash saying reduced power. It has since been at the dealership for 3 months waiting on a valve body with no end in sight. There is apparently a national back order on these faulty parts because of how common this high speed rear wheel lockup is so I am left without a vehicle or an end in sight.
Corrective Action:
My truck had approximately 55,000 miles on it when the incident happened. I pulled out of a store and began going down the road and the rear wheels locked up slamming everything forward and the truck and leaving us almost rear ended. The truck was stuck in one gear after breaking the tires free with check engine lights flashing and the dash saying reduced power. It has since been at the dealership for 3 months waiting on a valve body with no end in sight. There is apparently a national back order on these faulty parts because of how common this high speed rear wheel lockup is so I am left without a vehicle or an end in sight.
Additional Notes:
My truck had approximately 55,000 miles on it when the incident happened. I pulled out of a store and began going down the road and the rear wheels locked up slamming everything forward and the truck and leaving us almost rear ended. The truck was stuck in one gear after breaking the tires free with check engine lights flashing and the dash saying reduced power. It has since been at the dealership for 3 months waiting on a valve body with no end in sight. There is apparently a national back order on these faulty parts because of how common this high speed rear wheel lockup is so I am left without a vehicle or an end in sight.
Mfg Campaign: 11675151
Recall Date: Jul 21, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While towing my travel trailer at 55 mph the truck rear tires locked up causing an alerting situation. The transmission automatically shifted out of tow/haul mode, the CEL illuminated and the following message appeared on the dash "reduced acceleration condition, drive with caution". This event happened a total of 3 times within a 20 mile distance. Because it was a short burst and I was traveling on a straight section of roadway, the risk of accident was moderate. This would have been a high risk of danger if I were on a curving downhill section of roadway. The situation was confirmed by my local dealer through a diagnostic check exhibiting a P0747 and P0700 error code. There were no CELs or other warnings prior to the lockup. The diagnosis was a problem with the transmission valve body. A new valve body was ordered and arrived 14 days later. After the new VB was installed the symptoms appear to be gone after driving about 50 miles.
Corrective Action:
While towing my travel trailer at 55 mph the truck rear tires locked up causing an alerting situation. The transmission automatically shifted out of tow/haul mode, the CEL illuminated and the following message appeared on the dash "reduced acceleration condition, drive with caution". This event happened a total of 3 times within a 20 mile distance. Because it was a short burst and I was traveling on a straight section of roadway, the risk of accident was moderate. This would have been a high risk of danger if I were on a curving downhill section of roadway. The situation was confirmed by my local dealer through a diagnostic check exhibiting a P0747 and P0700 error code. There were no CELs or other warnings prior to the lockup. The diagnosis was a problem with the transmission valve body. A new valve body was ordered and arrived 14 days later. After the new VB was installed the symptoms appear to be gone after driving about 50 miles.
Additional Notes:
While towing my travel trailer at 55 mph the truck rear tires locked up causing an alerting situation. The transmission automatically shifted out of tow/haul mode, the CEL illuminated and the following message appeared on the dash "reduced acceleration condition, drive with caution". This event happened a total of 3 times within a 20 mile distance. Because it was a short burst and I was traveling on a straight section of roadway, the risk of accident was moderate. This would have been a high risk of danger if I were on a curving downhill section of roadway. The situation was confirmed by my local dealer through a diagnostic check exhibiting a P0747 and P0700 error code. There were no CELs or other warnings prior to the lockup. The diagnosis was a problem with the transmission valve body. A new valve body was ordered and arrived 14 days later. After the new VB was installed the symptoms appear to be gone after driving about 50 miles.
Mfg Campaign: 11673856
Recall Date: Jul 16, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that the trailer brake control module failed to operate as needed while hauling a trailer, causing the trailer to lose braking capability. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the trailer control module was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 63,500.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that the trailer brake control module failed to operate as needed while hauling a trailer, causing the trailer to lose braking capability. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the trailer control module was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 63,500.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that the trailer brake control module failed to operate as needed while hauling a trailer, causing the trailer to lose braking capability. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the trailer control module was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 63,500.
Mfg Campaign: 11673344
Recall Date: Jul 14, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The tailgate releases on its own multiple times a day. Once it’s down, you can hear it attempt to do it again and the lights flash. It drained the battery also
Corrective Action:
The tailgate releases on its own multiple times a day. Once it’s down, you can hear it attempt to do it again and the lights flash. It drained the battery also
Additional Notes:
The tailgate releases on its own multiple times a day. Once it’s down, you can hear it attempt to do it again and the lights flash. It drained the battery also
Mfg Campaign: 11671305
Recall Date: Jul 5, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Corrective Action:
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Additional Notes:
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Mfg Campaign: 11668850
Recall Date: Jun 24, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Corrective Action:
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Additional Notes:
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Mfg Campaign: 11668850
Recall Date: Jun 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck went into “Reduced Acceleration” or “Limp Mode” while pulling my camper. Took truck to Kool Chevrolet in Grand Rapids, MI. They confirmed it is a bad Valve body on the transmission. No estimated time from Chevy on getting a replacement valve body. They confirmed this is a widespread known issue and could be weeks if not months. I have a family camping trip planned for the upper peninsula of Michigan in mid July and they aren’t giving not giving me any indication that I could have my truck back by then.
Corrective Action:
Truck went into “Reduced Acceleration” or “Limp Mode” while pulling my camper. Took truck to Kool Chevrolet in Grand Rapids, MI. They confirmed it is a bad Valve body on the transmission. No estimated time from Chevy on getting a replacement valve body. They confirmed this is a widespread known issue and could be weeks if not months. I have a family camping trip planned for the upper peninsula of Michigan in mid July and they aren’t giving not giving me any indication that I could have my truck back by then.
Additional Notes:
Truck went into “Reduced Acceleration” or “Limp Mode” while pulling my camper. Took truck to Kool Chevrolet in Grand Rapids, MI. They confirmed it is a bad Valve body on the transmission. No estimated time from Chevy on getting a replacement valve body. They confirmed this is a widespread known issue and could be weeks if not months. I have a family camping trip planned for the upper peninsula of Michigan in mid July and they aren’t giving not giving me any indication that I could have my truck back by then.
Mfg Campaign: 11667335
Recall Date: Jun 17, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought my track about a year ago. Within the first week of owning it. Multiple times a week, when I start it there is no sound. No radio, music, blinkers, etc. Absolutely no sound. Some of the time once I get to where im going, turn it off. Once I start it again it's back. The other times takes a couple times to hear it again. When I asked the dealership, I was told it's a known issue. 9 months later it still does it. Some weeks once or twice. Other weeks up to 10 times. I pd alot of money for my truck and yes I expect it to have no problems like this.
Corrective Action:
I bought my track about a year ago. Within the first week of owning it. Multiple times a week, when I start it there is no sound. No radio, music, blinkers, etc. Absolutely no sound. Some of the time once I get to where im going, turn it off. Once I start it again it's back. The other times takes a couple times to hear it again. When I asked the dealership, I was told it's a known issue. 9 months later it still does it. Some weeks once or twice. Other weeks up to 10 times. I pd alot of money for my truck and yes I expect it to have no problems like this.
Additional Notes:
I bought my track about a year ago. Within the first week of owning it. Multiple times a week, when I start it there is no sound. No radio, music, blinkers, etc. Absolutely no sound. Some of the time once I get to where im going, turn it off. Once I start it again it's back. The other times takes a couple times to hear it again. When I asked the dealership, I was told it's a known issue. 9 months later it still does it. Some weeks once or twice. Other weeks up to 10 times. I pd alot of money for my truck and yes I expect it to have no problems like this.
Mfg Campaign: 11666877
Recall Date: Jun 14, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on interstate 10 in Arizona transmission suddenly shifted down hard and then into limp mode with Check engine light. Took to Auto Nation Gilbert Az May 10th they diagnosed valve body failure. Safety was at risk to to vehicle suddenly slowing down in heavy traffic.
Corrective Action:
Driving on interstate 10 in Arizona transmission suddenly shifted down hard and then into limp mode with Check engine light. Took to Auto Nation Gilbert Az May 10th they diagnosed valve body failure. Safety was at risk to to vehicle suddenly slowing down in heavy traffic.
Additional Notes:
Driving on interstate 10 in Arizona transmission suddenly shifted down hard and then into limp mode with Check engine light. Took to Auto Nation Gilbert Az May 10th they diagnosed valve body failure. Safety was at risk to to vehicle suddenly slowing down in heavy traffic.
Mfg Campaign: 11666706
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I was making a right turn and my signal started flashing faster than normal and stated service passenger front turn lamp. There is no way of service without replacing the entire headlight which is $2000.00 for one side. Took to gm dealer about a month ago to diagnose the opposite side and they stated warranty will not cover it. The truck had approximately 76k miles on it when the driver side was looked at and the passenger side was with 78k miles. I have contacted gm warranty claims department twice now to put it all on record. It’s a major safety concern when I have no turn signals on the front which could easily cause a crash. It also is a concern of being pulled over by any law official for something that I can not control and it’s not like I can just go to a local parts store to get a bulb on a weekend due to a poor design by General Motors. Other trucks of the same year with the same headlights that I have are being recalled due to the same issues but since my build date doesn’t fall into that category they do not want to take the responsibility of making things right or help prevent safety incidents from happening that could cause harm their customers and innocent bystanders
Corrective Action:
I was making a right turn and my signal started flashing faster than normal and stated service passenger front turn lamp. There is no way of service without replacing the entire headlight which is $2000.00 for one side. Took to gm dealer about a month ago to diagnose the opposite side and they stated warranty will not cover it. The truck had approximately 76k miles on it when the driver side was looked at and the passenger side was with 78k miles. I have contacted gm warranty claims department twice now to put it all on record. It’s a major safety concern when I have no turn signals on the front which could easily cause a crash. It also is a concern of being pulled over by any law official for something that I can not control and it’s not like I can just go to a local parts store to get a bulb on a weekend due to a poor design by General Motors. Other trucks of the same year with the same headlights that I have are being recalled due to the same issues but since my build date doesn’t fall into that category they do not want to take the responsibility of making things right or help prevent safety incidents from happening that could cause harm their customers and innocent bystanders
Additional Notes:
I was making a right turn and my signal started flashing faster than normal and stated service passenger front turn lamp. There is no way of service without replacing the entire headlight which is $2000.00 for one side. Took to gm dealer about a month ago to diagnose the opposite side and they stated warranty will not cover it. The truck had approximately 76k miles on it when the driver side was looked at and the passenger side was with 78k miles. I have contacted gm warranty claims department twice now to put it all on record. It’s a major safety concern when I have no turn signals on the front which could easily cause a crash. It also is a concern of being pulled over by any law official for something that I can not control and it’s not like I can just go to a local parts store to get a bulb on a weekend due to a poor design by General Motors. Other trucks of the same year with the same headlights that I have are being recalled due to the same issues but since my build date doesn’t fall into that category they do not want to take the responsibility of making things right or help prevent safety incidents from happening that could cause harm their customers and innocent bystanders
Mfg Campaign: 11666746
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
Corrective Action:
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
Additional Notes:
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
Mfg Campaign: 11666785
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
Corrective Action:
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
Additional Notes:
With 19,000 miles on my Silverado 2500 HD I was traveling down a hill towards a stop sign at a T intersection. About 100 yeads from the stop sign I had many flashing errors on the dash, very little brake and very little steering. The engine just shot off. Fortunately I was able to stop the vehicle right at the stop sign while traffic from right and left had no stop sign. The truck would not start after. It did have electrical power. I tow was needed. The next day the Chevy dealer did find a bulletin for a wire in the engine compartment chaffed. Symptoms were the same as what I experienced. Repair was made. Bulletin #24-NA-124. There is no doubt a bulletin should be issued but I believe this is a real safety issue with the engine just randomly shutting off leaving no power to brakes and steering. Had this happened while I was towing our camper I would not have stopped and t boned another vehicle causing damage and no doubt injury to others and myself. If traveling on an interstate at 70 MPH this could have been even worst. This is a known problem and should be a recall and not just a bulletin. Thanks.
Mfg Campaign: 11666785
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
Corrective Action:
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
Additional Notes:
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
Mfg Campaign: 11664955
Recall Date: Jun 4, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
Corrective Action:
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
Additional Notes:
While pulling my Vilano fifth wheel trailer to Alabama from my home state of Texas the driver information center alerted me that the trailer brakes were disconnected. Then a short while later it alerted that trailer brakes were connected. This situation continued for the entire trip to Alabama. When the info center indicated trailer brakes were disconnected, they were indeed not working. Several times I almost rear ended cars stopping in front of me. (The vehicle had a recall notice urging to take it in and replace the brake module shortly after purchasing it. I did this.) Once I arrived in Alabama I took the vehicle to the Chevrolet dealership in Foley, Alabama to check the braking system. They told me there was no problem with the braking system. I retrurned to my home in Little Elm, Texas with the problem occurring the entire trip. I finally made it home and today took the vehicle to James Wood Chevrolet in Denton, Texas to have the braking systme checked again. They told me there was nothing wrong with the braking system. The service writer did say that because the trailer has LED lights the braking system does not recognize the voltage from the trailer and that is why the brakes are disconnecting. Please help me find out how to correct this extremely dangerous condition while I am towing my 16,000 pound fifth wheel trailer.
Mfg Campaign: 11664955
Recall Date: Jun 4, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My business work truck started not shifting properly. I dropped it off at Mirak Chevrolet in Arlington, MA on 4/29/25 and they diagnosed the vehicle needing a valve body part # 24065357. GM/Chevrolet has been unable to source this part and was unable to provide an eta. I immediately contacted GM and my case # is [XXX]. Then it was approved and escalated for a new transmission and same issue unable to source part and no eta. This is my business vehicle that has not been operable since [XXX] due to a manufacturer issue. No fault on my end. This is a brand new vehicle that should not have these type of issues. I have lost revenue, income, jobs, and I don't have a replacement vehicle. I have a loan on this vehicle that I am making payments towards but there is no end in sight. It has been a month with daily calls to GM for an update or for someone to call me back and nothing. I need my work truck back. This has caused extreme financial stress. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My business work truck started not shifting properly. I dropped it off at Mirak Chevrolet in Arlington, MA on 4/29/25 and they diagnosed the vehicle needing a valve body part # 24065357. GM/Chevrolet has been unable to source this part and was unable to provide an eta. I immediately contacted GM and my case # is [XXX]. Then it was approved and escalated for a new transmission and same issue unable to source part and no eta. This is my business vehicle that has not been operable since [XXX] due to a manufacturer issue. No fault on my end. This is a brand new vehicle that should not have these type of issues. I have lost revenue, income, jobs, and I don't have a replacement vehicle. I have a loan on this vehicle that I am making payments towards but there is no end in sight. It has been a month with daily calls to GM for an update or for someone to call me back and nothing. I need my work truck back. This has caused extreme financial stress. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My business work truck started not shifting properly. I dropped it off at Mirak Chevrolet in Arlington, MA on 4/29/25 and they diagnosed the vehicle needing a valve body part # 24065357. GM/Chevrolet has been unable to source this part and was unable to provide an eta. I immediately contacted GM and my case # is [XXX]. Then it was approved and escalated for a new transmission and same issue unable to source part and no eta. This is my business vehicle that has not been operable since [XXX] due to a manufacturer issue. No fault on my end. This is a brand new vehicle that should not have these type of issues. I have lost revenue, income, jobs, and I don't have a replacement vehicle. I have a loan on this vehicle that I am making payments towards but there is no end in sight. It has been a month with daily calls to GM for an update or for someone to call me back and nothing. I need my work truck back. This has caused extreme financial stress. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663772
Recall Date: May 29, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My business work truck started not shifting properly. I dropped it off at Mirak Chevrolet in Arlington, MA on 4/29/25 and they diagnosed the vehicle needing a valve body part # 24065357. GM/Chevrolet has been unable to source this part and was unable to provide an eta. I immediately contacted GM and my case # is [XXX]. Then it was approved and escalated for a new transmission and same issue unable to source part and no eta. This is my business vehicle that has not been operable since [XXX] due to a manufacturer issue. No fault on my end. This is a brand new vehicle that should not have these type of issues. I have lost revenue, income, jobs, and I don't have a replacement vehicle. I have a loan on this vehicle that I am making payments towards but there is no end in sight. It has been a month with daily calls to GM for an update or for someone to call me back and nothing. I need my work truck back. This has caused extreme financial stress. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My business work truck started not shifting properly. I dropped it off at Mirak Chevrolet in Arlington, MA on 4/29/25 and they diagnosed the vehicle needing a valve body part # 24065357. GM/Chevrolet has been unable to source this part and was unable to provide an eta. I immediately contacted GM and my case # is [XXX]. Then it was approved and escalated for a new transmission and same issue unable to source part and no eta. This is my business vehicle that has not been operable since [XXX] due to a manufacturer issue. No fault on my end. This is a brand new vehicle that should not have these type of issues. I have lost revenue, income, jobs, and I don't have a replacement vehicle. I have a loan on this vehicle that I am making payments towards but there is no end in sight. It has been a month with daily calls to GM for an update or for someone to call me back and nothing. I need my work truck back. This has caused extreme financial stress. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My business work truck started not shifting properly. I dropped it off at Mirak Chevrolet in Arlington, MA on 4/29/25 and they diagnosed the vehicle needing a valve body part # 24065357. GM/Chevrolet has been unable to source this part and was unable to provide an eta. I immediately contacted GM and my case # is [XXX]. Then it was approved and escalated for a new transmission and same issue unable to source part and no eta. This is my business vehicle that has not been operable since [XXX] due to a manufacturer issue. No fault on my end. This is a brand new vehicle that should not have these type of issues. I have lost revenue, income, jobs, and I don't have a replacement vehicle. I have a loan on this vehicle that I am making payments towards but there is no end in sight. It has been a month with daily calls to GM for an update or for someone to call me back and nothing. I need my work truck back. This has caused extreme financial stress. I need help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11663772
Recall Date: May 29, 2025
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