Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
153 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the transmission shifted very hard felt like it was going to shatter or lock up this happen twice. It also lacked power due to not shifting properly. It coded for transmission issue. I spoke to 2 different Chevrolet dealers service writers, the 1st did noy have a transmission but told me this was a known issue that the valve body for the transmissions fails and recommended another dealer. The dealer notified transmission valve block failed a known problem with the valve block being on back order due to this issue. The truck know sits at the shop awaiting repair. If the transmission fails or locks up in a 2500 truck, could be towing a trailer like I was, would result in an accident.
Corrective Action:
While driving the transmission shifted very hard felt like it was going to shatter or lock up this happen twice. It also lacked power due to not shifting properly. It coded for transmission issue. I spoke to 2 different Chevrolet dealers service writers, the 1st did noy have a transmission but told me this was a known issue that the valve body for the transmissions fails and recommended another dealer. The dealer notified transmission valve block failed a known problem with the valve block being on back order due to this issue. The truck know sits at the shop awaiting repair. If the transmission fails or locks up in a 2500 truck, could be towing a trailer like I was, would result in an accident.
Additional Notes:
While driving the transmission shifted very hard felt like it was going to shatter or lock up this happen twice. It also lacked power due to not shifting properly. It coded for transmission issue. I spoke to 2 different Chevrolet dealers service writers, the 1st did noy have a transmission but told me this was a known issue that the valve body for the transmissions fails and recommended another dealer. The dealer notified transmission valve block failed a known problem with the valve block being on back order due to this issue. The truck know sits at the shop awaiting repair. If the transmission fails or locks up in a 2500 truck, could be towing a trailer like I was, would result in an accident.
Mfg Campaign: 11663543
Recall Date: May 28, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Owner from brand new (16 miles) multiple complaints through ownership of harsh shifting, jerky throttle on and off, excessive engine braking, and have been stuck on the side of the road 3x due to the same situation. Never was a code thrown so I was continuously told there’s “nothing wrong.” On [XXX] I was driving [XXX] out of Denver making the climb towards [XXX] to home. As I had my cruise control set at 65, out of nowhere my truck locked up what seemed to be the rear wheels completely, causing my rear end to sway violently. I immediately slowed down and pulled over with no indications or lights being illuminated on my dash. I turned the truck off and let it sit for 10 minutes and restarted it. Having no issues I signaled back onto [XXX] and the truck accelerated to nearly 65 with no issues. As I hit 62 on the dash it again locked up the rear tires. I again pulled over, this time questioning what could be causing this, knowing the first time indeed was what happened. I put my truck into park, and still had no warning lights or check engine light. I then put my truck into neutral and then clicked the auto button thinking maybe something with the rear end is locking my brakes up. Upon doing so I again entered the roadway, big mistake on my part as this time upon reaching 60+mph all 4 tires simultaneously locked up. How I didn’t roll, I have no idea. Easily the scariest set of events I’ve ever faced while driving and that’s considering all of the insane drivers on our roadways today. I literally lodged a complaint with Chevrolet the same day I bought this truck before ever even leaving the dealers lot, and have had zero communication from them other than myself reaching out. They have ignored the problem literally from day one and it easily could’ve cost me or someone else their life. I’m appalled that to date they are still selling these trucks, replacing the valve bodies with the exact same faulty ones, and allowed to put others in danger constantly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
Owner from brand new (16 miles) multiple complaints through ownership of harsh shifting, jerky throttle on and off, excessive engine braking, and have been stuck on the side of the road 3x due to the same situation. Never was a code thrown so I was continuously told there’s “nothing wrong.” On [XXX] I was driving [XXX] out of Denver making the climb towards [XXX] to home. As I had my cruise control set at 65, out of nowhere my truck locked up what seemed to be the rear wheels completely, causing my rear end to sway violently. I immediately slowed down and pulled over with no indications or lights being illuminated on my dash. I turned the truck off and let it sit for 10 minutes and restarted it. Having no issues I signaled back onto [XXX] and the truck accelerated to nearly 65 with no issues. As I hit 62 on the dash it again locked up the rear tires. I again pulled over, this time questioning what could be causing this, knowing the first time indeed was what happened. I put my truck into park, and still had no warning lights or check engine light. I then put my truck into neutral and then clicked the auto button thinking maybe something with the rear end is locking my brakes up. Upon doing so I again entered the roadway, big mistake on my part as this time upon reaching 60+mph all 4 tires simultaneously locked up. How I didn’t roll, I have no idea. Easily the scariest set of events I’ve ever faced while driving and that’s considering all of the insane drivers on our roadways today. I literally lodged a complaint with Chevrolet the same day I bought this truck before ever even leaving the dealers lot, and have had zero communication from them other than myself reaching out. They have ignored the problem literally from day one and it easily could’ve cost me or someone else their life. I’m appalled that to date they are still selling these trucks, replacing the valve bodies with the exact same faulty ones, and allowed to put others in danger constantly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
Owner from brand new (16 miles) multiple complaints through ownership of harsh shifting, jerky throttle on and off, excessive engine braking, and have been stuck on the side of the road 3x due to the same situation. Never was a code thrown so I was continuously told there’s “nothing wrong.” On [XXX] I was driving [XXX] out of Denver making the climb towards [XXX] to home. As I had my cruise control set at 65, out of nowhere my truck locked up what seemed to be the rear wheels completely, causing my rear end to sway violently. I immediately slowed down and pulled over with no indications or lights being illuminated on my dash. I turned the truck off and let it sit for 10 minutes and restarted it. Having no issues I signaled back onto [XXX] and the truck accelerated to nearly 65 with no issues. As I hit 62 on the dash it again locked up the rear tires. I again pulled over, this time questioning what could be causing this, knowing the first time indeed was what happened. I put my truck into park, and still had no warning lights or check engine light. I then put my truck into neutral and then clicked the auto button thinking maybe something with the rear end is locking my brakes up. Upon doing so I again entered the roadway, big mistake on my part as this time upon reaching 60+mph all 4 tires simultaneously locked up. How I didn’t roll, I have no idea. Easily the scariest set of events I’ve ever faced while driving and that’s considering all of the insane drivers on our roadways today. I literally lodged a complaint with Chevrolet the same day I bought this truck before ever even leaving the dealers lot, and have had zero communication from them other than myself reaching out. They have ignored the problem literally from day one and it easily could’ve cost me or someone else their life. I’m appalled that to date they are still selling these trucks, replacing the valve bodies with the exact same faulty ones, and allowed to put others in danger constantly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11663024
Recall Date: May 25, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.
Corrective Action:
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.
Additional Notes:
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.
Mfg Campaign: 11660888
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.
Corrective Action:
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.
Additional Notes:
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.
Mfg Campaign: 11660888
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake pad failure, at 22,000 miles brake pads are almost worn out and leave extreme amounts of brake dust on wheels. This issue has been happening since 500 miles. Was told by dealer that it's a cheaper pad that the manufacture uses and the wear is normal. Steering wheel shakes when brakes are applied and when you're pulling a load the vehicle starts vibrating and jumping. Now rotors are warped due to the faulty pads wearing out so soon. Dealer and GM refuses to fix it, dealer says it's not covered and not a safety issue and GM has no explanation for their rejection the claim.
Corrective Action:
Brake pad failure, at 22,000 miles brake pads are almost worn out and leave extreme amounts of brake dust on wheels. This issue has been happening since 500 miles. Was told by dealer that it's a cheaper pad that the manufacture uses and the wear is normal. Steering wheel shakes when brakes are applied and when you're pulling a load the vehicle starts vibrating and jumping. Now rotors are warped due to the faulty pads wearing out so soon. Dealer and GM refuses to fix it, dealer says it's not covered and not a safety issue and GM has no explanation for their rejection the claim.
Additional Notes:
Brake pad failure, at 22,000 miles brake pads are almost worn out and leave extreme amounts of brake dust on wheels. This issue has been happening since 500 miles. Was told by dealer that it's a cheaper pad that the manufacture uses and the wear is normal. Steering wheel shakes when brakes are applied and when you're pulling a load the vehicle starts vibrating and jumping. Now rotors are warped due to the faulty pads wearing out so soon. Dealer and GM refuses to fix it, dealer says it's not covered and not a safety issue and GM has no explanation for their rejection the claim.
Mfg Campaign: 11658361
Recall Date: May 2, 2025
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING:TURN SIGNAL
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed with left turn indicator light activated, the message "Turn Signal light Fault Detected" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the headlight assembly. The vehicle was not repaired; however, the contact stated that the vehicle had since returned to normal functionality. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 76,240.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed with left turn indicator light activated, the message "Turn Signal light Fault Detected" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the headlight assembly. The vehicle was not repaired; however, the contact stated that the vehicle had since returned to normal functionality. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 76,240.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed with left turn indicator light activated, the message "Turn Signal light Fault Detected" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the headlight assembly. The vehicle was not repaired; however, the contact stated that the vehicle had since returned to normal functionality. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 76,240.
Mfg Campaign: 11657609
Recall Date: Apr 29, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving and exceeding 55 MPH, the vehicle was pointing to the left. There were no warning lights illuminated. The contact had taken the vehicle to a dealer who diagnosed the vehicle and confirmed that the vehicle was not driving straight. The vehicle was repaired; however, the failure recurred. The contact initially thought the failure was with the alignment however, the vehicle remained pulling to the left while. The vehicle had several undisclosed repairs performed on the vehicle however, the failure persisted. The manufacturer was made aware of the failure and a case was opened with the engineers; however, the case was never resolved, and the manufacturer closed the case. The failure mileage was approximately 1.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving and exceeding 55 MPH, the vehicle was pointing to the left. There were no warning lights illuminated. The contact had taken the vehicle to a dealer who diagnosed the vehicle and confirmed that the vehicle was not driving straight. The vehicle was repaired; however, the failure recurred. The contact initially thought the failure was with the alignment however, the vehicle remained pulling to the left while. The vehicle had several undisclosed repairs performed on the vehicle however, the failure persisted. The manufacturer was made aware of the failure and a case was opened with the engineers; however, the case was never resolved, and the manufacturer closed the case. The failure mileage was approximately 1.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving and exceeding 55 MPH, the vehicle was pointing to the left. There were no warning lights illuminated. The contact had taken the vehicle to a dealer who diagnosed the vehicle and confirmed that the vehicle was not driving straight. The vehicle was repaired; however, the failure recurred. The contact initially thought the failure was with the alignment however, the vehicle remained pulling to the left while. The vehicle had several undisclosed repairs performed on the vehicle however, the failure persisted. The manufacturer was made aware of the failure and a case was opened with the engineers; however, the case was never resolved, and the manufacturer closed the case. The failure mileage was approximately 1.
Mfg Campaign: 11656302
Recall Date: Apr 23, 2025
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 2500 equipped with Goodyear Tires, Tire Line: Wrangler Trail Runner AT, Tire Size: 275/65/R20, DOT Number: 1PJ0TJB2V. The contact stated that the passenger's side rear tire had a large bulge along the sidewall. The vehicle was taken to the dealer, where it was determined that the passenger's side rear tire needed to be replaced. The tire was not yet replaced. The tire manufacturer was not made aware of the failure. The tire failure mileage was 1,500. The vehicle failure mileage was 2,500. The VIN was unavailable.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 2500 equipped with Goodyear Tires, Tire Line: Wrangler Trail Runner AT, Tire Size: 275/65/R20, DOT Number: 1PJ0TJB2V. The contact stated that the passenger's side rear tire had a large bulge along the sidewall. The vehicle was taken to the dealer, where it was determined that the passenger's side rear tire needed to be replaced. The tire was not yet replaced. The tire manufacturer was not made aware of the failure. The tire failure mileage was 1,500. The vehicle failure mileage was 2,500. The VIN was unavailable.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 2500 equipped with Goodyear Tires, Tire Line: Wrangler Trail Runner AT, Tire Size: 275/65/R20, DOT Number: 1PJ0TJB2V. The contact stated that the passenger's side rear tire had a large bulge along the sidewall. The vehicle was taken to the dealer, where it was determined that the passenger's side rear tire needed to be replaced. The tire was not yet replaced. The tire manufacturer was not made aware of the failure. The tire failure mileage was 1,500. The vehicle failure mileage was 2,500. The VIN was unavailable.
Mfg Campaign: 11655749
Recall Date: Apr 21, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When hooked to 5th wheel trailer the brakes work good for a day then info center says check trailer brakes. The trailer bakes are not operational at that time. A few minutes later trailer brakes are back working again.The truck keeps shutting off the trailer brakes and sometimes they do not come back on at all. It happens every time I hook up to 5th wheel trailer. I have had it back to dealership 6 times and they can’t fix it.
Corrective Action:
When hooked to 5th wheel trailer the brakes work good for a day then info center says check trailer brakes. The trailer bakes are not operational at that time. A few minutes later trailer brakes are back working again.The truck keeps shutting off the trailer brakes and sometimes they do not come back on at all. It happens every time I hook up to 5th wheel trailer. I have had it back to dealership 6 times and they can’t fix it.
Additional Notes:
When hooked to 5th wheel trailer the brakes work good for a day then info center says check trailer brakes. The trailer bakes are not operational at that time. A few minutes later trailer brakes are back working again.The truck keeps shutting off the trailer brakes and sometimes they do not come back on at all. It happens every time I hook up to 5th wheel trailer. I have had it back to dealership 6 times and they can’t fix it.
Mfg Campaign: 11655615
Recall Date: Apr 19, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While towing our 25ft travel trailer, I began getting warning from the trailer brake controller which repeatedly disconnected and, thankfully reconnected them after a brief interval. Luckily, the times when I had no trailer brakes did not require rapid stops. That said, towing a 7000 # trailer thru the mountains in a driving rain storm with no brakes randomly caused a bit of concern. After researching this I find this is a known defect and has TSB’s and voluntary recalls in place. (TSB 23-NA-149 and N232414840 respectively) However I was never notified by GM as my VIN was not included in the above. We could have been seriously injured or worse. This tsb is almost 2 years old. Why were we not informed/included? Our issue is identical to the tsb.
Corrective Action:
While towing our 25ft travel trailer, I began getting warning from the trailer brake controller which repeatedly disconnected and, thankfully reconnected them after a brief interval. Luckily, the times when I had no trailer brakes did not require rapid stops. That said, towing a 7000 # trailer thru the mountains in a driving rain storm with no brakes randomly caused a bit of concern. After researching this I find this is a known defect and has TSB’s and voluntary recalls in place. (TSB 23-NA-149 and N232414840 respectively) However I was never notified by GM as my VIN was not included in the above. We could have been seriously injured or worse. This tsb is almost 2 years old. Why were we not informed/included? Our issue is identical to the tsb.
Additional Notes:
While towing our 25ft travel trailer, I began getting warning from the trailer brake controller which repeatedly disconnected and, thankfully reconnected them after a brief interval. Luckily, the times when I had no trailer brakes did not require rapid stops. That said, towing a 7000 # trailer thru the mountains in a driving rain storm with no brakes randomly caused a bit of concern. After researching this I find this is a known defect and has TSB’s and voluntary recalls in place. (TSB 23-NA-149 and N232414840 respectively) However I was never notified by GM as my VIN was not included in the above. We could have been seriously injured or worse. This tsb is almost 2 years old. Why were we not informed/included? Our issue is identical to the tsb.
Mfg Campaign: 11653987
Recall Date: Apr 10, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a 2024 Chevrolet 2500 HD Crew Cab High Country and reported harsh shifting after 3 months 3,000 miles and told that nothing was wrong. Brought truck back in in February 2025 with 12,000 miles due to erratic shifting and loud whining noise. After 4 days in the shop they agreed that there was a problem but didn't know what the problem was. One week ago on Sunday 3/23/25 While driving the engine would rev up for acceleration but didn't speed up. Got to my son's house two miles away. I went leave 20 min. later and the transmission died completely. It would not go forward or reverse.
Corrective Action:
I purchased a 2024 Chevrolet 2500 HD Crew Cab High Country and reported harsh shifting after 3 months 3,000 miles and told that nothing was wrong. Brought truck back in in February 2025 with 12,000 miles due to erratic shifting and loud whining noise. After 4 days in the shop they agreed that there was a problem but didn't know what the problem was. One week ago on Sunday 3/23/25 While driving the engine would rev up for acceleration but didn't speed up. Got to my son's house two miles away. I went leave 20 min. later and the transmission died completely. It would not go forward or reverse.
Additional Notes:
I purchased a 2024 Chevrolet 2500 HD Crew Cab High Country and reported harsh shifting after 3 months 3,000 miles and told that nothing was wrong. Brought truck back in in February 2025 with 12,000 miles due to erratic shifting and loud whining noise. After 4 days in the shop they agreed that there was a problem but didn't know what the problem was. One week ago on Sunday 3/23/25 While driving the engine would rev up for acceleration but didn't speed up. Got to my son's house two miles away. I went leave 20 min. later and the transmission died completely. It would not go forward or reverse.
Mfg Campaign: 11652010
Recall Date: Apr 1, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittent loss of trailer brakes. Trailer has small break away battery
Corrective Action:
Intermittent loss of trailer brakes. Trailer has small break away battery
Additional Notes:
Intermittent loss of trailer brakes. Trailer has small break away battery
Mfg Campaign: 11650669
Recall Date: Mar 26, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Intermittent loss of trailer brakes. Trailer has small break away battery
Corrective Action:
Intermittent loss of trailer brakes. Trailer has small break away battery
Additional Notes:
Intermittent loss of trailer brakes. Trailer has small break away battery
Mfg Campaign: 11650669
Recall Date: Mar 26, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittent lose of trailer brakes.
Corrective Action:
Intermittent lose of trailer brakes.
Additional Notes:
Intermittent lose of trailer brakes.
Mfg Campaign: 11649850
Recall Date: Mar 22, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Intermittent lose of trailer brakes.
Corrective Action:
Intermittent lose of trailer brakes.
Additional Notes:
Intermittent lose of trailer brakes.
Mfg Campaign: 11649850
Recall Date: Mar 22, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My trailer brake controller routinely does not allow me to adjust the brake gain. Multiple times (and on recorded video), I’ve had instances where I could not increase gain while hauling heavy loads in the trailer and this has caused me to lose my ability to stop the vehicle effectively. This has nearly cause accidents a few times while hauling on the interstate, and down my mountain road. The driver must be able to adjust trailer gain at any point while operating the vehicle. This issue has happened with multiple trailers. I’ve taken the vehicle in multiple times and had the brake controller components replaced but this issue still exists and the dealerships are unable to resolve. I was informed I have trailer issues even though this only occurs in this vehicle while towing and not other vehicles pulling the trailers. This is a major safety issue and will cause an accident if it isn’t resolved. My only option at this point is to purchase an aftermarket brake controller as my factory brake controller is unsafe. I have multiple videos of this issue and nearly had the trailer push me over my mountain from the issue. This issue has happened since I purchased the vehicle and continues to happen. There are multiple service records which show I requested the brake controller to be fixed. This isn’t a one time date or speed. I’m unable to upload videos I’ve taken on my phone but I can send them in. Reach out to [XXX] for videos. The manufacturer and service centers aren’t helping resolve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My trailer brake controller routinely does not allow me to adjust the brake gain. Multiple times (and on recorded video), I’ve had instances where I could not increase gain while hauling heavy loads in the trailer and this has caused me to lose my ability to stop the vehicle effectively. This has nearly cause accidents a few times while hauling on the interstate, and down my mountain road. The driver must be able to adjust trailer gain at any point while operating the vehicle. This issue has happened with multiple trailers. I’ve taken the vehicle in multiple times and had the brake controller components replaced but this issue still exists and the dealerships are unable to resolve. I was informed I have trailer issues even though this only occurs in this vehicle while towing and not other vehicles pulling the trailers. This is a major safety issue and will cause an accident if it isn’t resolved. My only option at this point is to purchase an aftermarket brake controller as my factory brake controller is unsafe. I have multiple videos of this issue and nearly had the trailer push me over my mountain from the issue. This issue has happened since I purchased the vehicle and continues to happen. There are multiple service records which show I requested the brake controller to be fixed. This isn’t a one time date or speed. I’m unable to upload videos I’ve taken on my phone but I can send them in. Reach out to [XXX] for videos. The manufacturer and service centers aren’t helping resolve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My trailer brake controller routinely does not allow me to adjust the brake gain. Multiple times (and on recorded video), I’ve had instances where I could not increase gain while hauling heavy loads in the trailer and this has caused me to lose my ability to stop the vehicle effectively. This has nearly cause accidents a few times while hauling on the interstate, and down my mountain road. The driver must be able to adjust trailer gain at any point while operating the vehicle. This issue has happened with multiple trailers. I’ve taken the vehicle in multiple times and had the brake controller components replaced but this issue still exists and the dealerships are unable to resolve. I was informed I have trailer issues even though this only occurs in this vehicle while towing and not other vehicles pulling the trailers. This is a major safety issue and will cause an accident if it isn’t resolved. My only option at this point is to purchase an aftermarket brake controller as my factory brake controller is unsafe. I have multiple videos of this issue and nearly had the trailer push me over my mountain from the issue. This issue has happened since I purchased the vehicle and continues to happen. There are multiple service records which show I requested the brake controller to be fixed. This isn’t a one time date or speed. I’m unable to upload videos I’ve taken on my phone but I can send them in. Reach out to [XXX] for videos. The manufacturer and service centers aren’t helping resolve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649674
Recall Date: Mar 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My trailer brake controller routinely does not allow me to adjust the brake gain. Multiple times (and on recorded video), I’ve had instances where I could not increase gain while hauling heavy loads in the trailer and this has caused me to lose my ability to stop the vehicle effectively. This has nearly cause accidents a few times while hauling on the interstate, and down my mountain road. The driver must be able to adjust trailer gain at any point while operating the vehicle. This issue has happened with multiple trailers. I’ve taken the vehicle in multiple times and had the brake controller components replaced but this issue still exists and the dealerships are unable to resolve. I was informed I have trailer issues even though this only occurs in this vehicle while towing and not other vehicles pulling the trailers. This is a major safety issue and will cause an accident if it isn’t resolved. My only option at this point is to purchase an aftermarket brake controller as my factory brake controller is unsafe. I have multiple videos of this issue and nearly had the trailer push me over my mountain from the issue. This issue has happened since I purchased the vehicle and continues to happen. There are multiple service records which show I requested the brake controller to be fixed. This isn’t a one time date or speed. I’m unable to upload videos I’ve taken on my phone but I can send them in. Reach out to [XXX] for videos. The manufacturer and service centers aren’t helping resolve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My trailer brake controller routinely does not allow me to adjust the brake gain. Multiple times (and on recorded video), I’ve had instances where I could not increase gain while hauling heavy loads in the trailer and this has caused me to lose my ability to stop the vehicle effectively. This has nearly cause accidents a few times while hauling on the interstate, and down my mountain road. The driver must be able to adjust trailer gain at any point while operating the vehicle. This issue has happened with multiple trailers. I’ve taken the vehicle in multiple times and had the brake controller components replaced but this issue still exists and the dealerships are unable to resolve. I was informed I have trailer issues even though this only occurs in this vehicle while towing and not other vehicles pulling the trailers. This is a major safety issue and will cause an accident if it isn’t resolved. My only option at this point is to purchase an aftermarket brake controller as my factory brake controller is unsafe. I have multiple videos of this issue and nearly had the trailer push me over my mountain from the issue. This issue has happened since I purchased the vehicle and continues to happen. There are multiple service records which show I requested the brake controller to be fixed. This isn’t a one time date or speed. I’m unable to upload videos I’ve taken on my phone but I can send them in. Reach out to [XXX] for videos. The manufacturer and service centers aren’t helping resolve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My trailer brake controller routinely does not allow me to adjust the brake gain. Multiple times (and on recorded video), I’ve had instances where I could not increase gain while hauling heavy loads in the trailer and this has caused me to lose my ability to stop the vehicle effectively. This has nearly cause accidents a few times while hauling on the interstate, and down my mountain road. The driver must be able to adjust trailer gain at any point while operating the vehicle. This issue has happened with multiple trailers. I’ve taken the vehicle in multiple times and had the brake controller components replaced but this issue still exists and the dealerships are unable to resolve. I was informed I have trailer issues even though this only occurs in this vehicle while towing and not other vehicles pulling the trailers. This is a major safety issue and will cause an accident if it isn’t resolved. My only option at this point is to purchase an aftermarket brake controller as my factory brake controller is unsafe. I have multiple videos of this issue and nearly had the trailer push me over my mountain from the issue. This issue has happened since I purchased the vehicle and continues to happen. There are multiple service records which show I requested the brake controller to be fixed. This isn’t a one time date or speed. I’m unable to upload videos I’ve taken on my phone but I can send them in. Reach out to [XXX] for videos. The manufacturer and service centers aren’t helping resolve this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11649674
Recall Date: Mar 21, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Intermittent lose of trailer brakes. Dealerships are unable to duplicate issue, will not replace under factory warranty. Chevy has not issued a recall for this specific vin. But other 2024 Chevy 2500 have had recalls for it. Would like a recall for my vin die to this being an issue if an accident occurs. Traveling with multiple 10K pound trailers and no brakes.
Corrective Action:
Intermittent lose of trailer brakes. Dealerships are unable to duplicate issue, will not replace under factory warranty. Chevy has not issued a recall for this specific vin. But other 2024 Chevy 2500 have had recalls for it. Would like a recall for my vin die to this being an issue if an accident occurs. Traveling with multiple 10K pound trailers and no brakes.
Additional Notes:
Intermittent lose of trailer brakes. Dealerships are unable to duplicate issue, will not replace under factory warranty. Chevy has not issued a recall for this specific vin. But other 2024 Chevy 2500 have had recalls for it. Would like a recall for my vin die to this being an issue if an accident occurs. Traveling with multiple 10K pound trailers and no brakes.
Mfg Campaign: 11649836
Recall Date: Mar 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittent lose of trailer brakes. Dealerships are unable to duplicate issue, will not replace under factory warranty. Chevy has not issued a recall for this specific vin. But other 2024 Chevy 2500 have had recalls for it. Would like a recall for my vin die to this being an issue if an accident occurs. Traveling with multiple 10K pound trailers and no brakes.
Corrective Action:
Intermittent lose of trailer brakes. Dealerships are unable to duplicate issue, will not replace under factory warranty. Chevy has not issued a recall for this specific vin. But other 2024 Chevy 2500 have had recalls for it. Would like a recall for my vin die to this being an issue if an accident occurs. Traveling with multiple 10K pound trailers and no brakes.
Additional Notes:
Intermittent lose of trailer brakes. Dealerships are unable to duplicate issue, will not replace under factory warranty. Chevy has not issued a recall for this specific vin. But other 2024 Chevy 2500 have had recalls for it. Would like a recall for my vin die to this being an issue if an accident occurs. Traveling with multiple 10K pound trailers and no brakes.
Mfg Campaign: 11649836
Recall Date: Mar 21, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
intermittent lose of trailer brakes.
Corrective Action:
intermittent lose of trailer brakes.
Additional Notes:
intermittent lose of trailer brakes.
Mfg Campaign: 11649557
Recall Date: Mar 20, 2025
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