Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: N242469160
Recall Date: Nov 26, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232426400
Recall Date: Feb 1, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232414720
Recall Date: Aug 3, 2023
Consumer Complaints
153 ComplaintsGeneral Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Instrument Cluster screen blinking On/Off and showing "Service Instrument Cluster" message. Lost all indications of speed, warnings, gauges, gear selection. Could not tell if vehicle was performing correctly. All sensors appeared to be working, but indications to driver missing.
Corrective Action:
Instrument Cluster screen blinking On/Off and showing "Service Instrument Cluster" message. Lost all indications of speed, warnings, gauges, gear selection. Could not tell if vehicle was performing correctly. All sensors appeared to be working, but indications to driver missing.
Additional Notes:
Instrument Cluster screen blinking On/Off and showing "Service Instrument Cluster" message. Lost all indications of speed, warnings, gauges, gear selection. Could not tell if vehicle was performing correctly. All sensors appeared to be working, but indications to driver missing.
Mfg Campaign: 11550556
Recall Date: Oct 18, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Corrective Action:
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Additional Notes:
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Mfg Campaign: 11549810
Recall Date: Oct 13, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Corrective Action:
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Additional Notes:
I kept getting “check trailer wiring” messages followed by a “trailer disconnected” message while towing a trailer and the trailer brakes would not engage. The trailer would “reconnect” and then “disconnect” constantly while driving. I lost my trailer brakes while trying to brake down a hill. Not having working trailer brakes is extremely dangerous.
Mfg Campaign: 11549810
Recall Date: Oct 13, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Corrective Action:
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Additional Notes:
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Mfg Campaign: 11548225
Recall Date: Oct 4, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Corrective Action:
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Additional Notes:
If our trailer is plugged into the truck the warning "check trailer wiring" pops up. The warning ("check trailer wiring") would display and then the message "trailer connected" would generally happen. The trailer breaks disconnect during this time making it extremally dangerous for us and anyone else on the road if we need to stop quickly. This is not an issue with our new trailer as we pulled it with a 2017 Silverado with no issues.
Mfg Campaign: 11548225
Recall Date: Oct 4, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the message "Check Trailer Wiring - Trailer brakes Disconnected" was displayed on the instrument panel. The contact stated that the failure caused the trailer brakes to fail to engage as needed. The vehicle had been taken to the dealer and it was confirmed to be a known failure however, the cause of the failure was not found. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the message "Check Trailer Wiring - Trailer brakes Disconnected" was displayed on the instrument panel. The contact stated that the failure caused the trailer brakes to fail to engage as needed. The vehicle had been taken to the dealer and it was confirmed to be a known failure however, the cause of the failure was not found. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while driving at various speeds, the message "Check Trailer Wiring - Trailer brakes Disconnected" was displayed on the instrument panel. The contact stated that the failure caused the trailer brakes to fail to engage as needed. The vehicle had been taken to the dealer and it was confirmed to be a known failure however, the cause of the failure was not found. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
Mfg Campaign: 11547923
Recall Date: Oct 3, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
New Silverado 2500 HD LT and new Keystone Cougar 30BHS. My new truck is experiencing random trailer break controller disconnection while towing. This happened yesterday on the first trip bringing it home from the RV Dealership to my house. The trip was 68 miles total. It happened often and without a pattern. It appears that many others are experiencing the same issue. See youtube link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
New Silverado 2500 HD LT and new Keystone Cougar 30BHS. My new truck is experiencing random trailer break controller disconnection while towing. This happened yesterday on the first trip bringing it home from the RV Dealership to my house. The trip was 68 miles total. It happened often and without a pattern. It appears that many others are experiencing the same issue. See youtube link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
New Silverado 2500 HD LT and new Keystone Cougar 30BHS. My new truck is experiencing random trailer break controller disconnection while towing. This happened yesterday on the first trip bringing it home from the RV Dealership to my house. The trip was 68 miles total. It happened often and without a pattern. It appears that many others are experiencing the same issue. See youtube link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11547098
Recall Date: Sep 28, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Corrective Action:
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Additional Notes:
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Mfg Campaign: 11544153
Recall Date: Sep 12, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Corrective Action:
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Additional Notes:
This truck was optioned with the trailer tow package which includes a trailer brake controller. However, if the battery on the trailer is a higher voltage than the truck battery, the trailer brake controller will fail intermittently. This leaves the truck traveling at freeway speeds with no trailer brakes. This is EXTREMELY UNSAFE. GM is aware of the problem and has issued a technical bulleting "23-NA-113 Information on Trailer Brake Disabled or DTC Stored" on June 28, 2023. This is an EXTREMELY hazardous situation and should be resolved immediatlly or the truck owners should be advised to NOT TOW with the trucks until resolved.
Mfg Campaign: 11544153
Recall Date: Sep 12, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Truck will not stay connected to our trailer brakes. We have a 2023 Grand Design Reflexion 270BN. The truck stays connected about 30% of the time. 70% of the time we get the following warnings “Check trailer wiring” or “service trailer brakes” and the trailer brakes are disconnected. Grand design has said this is 100% on the truck side. GM needs to find an update for this dangerous problem. We almost got into two crashes on a 2000 mile trip. Multiple people are in the same situation as us.
Corrective Action:
Truck will not stay connected to our trailer brakes. We have a 2023 Grand Design Reflexion 270BN. The truck stays connected about 30% of the time. 70% of the time we get the following warnings “Check trailer wiring” or “service trailer brakes” and the trailer brakes are disconnected. Grand design has said this is 100% on the truck side. GM needs to find an update for this dangerous problem. We almost got into two crashes on a 2000 mile trip. Multiple people are in the same situation as us.
Additional Notes:
Truck will not stay connected to our trailer brakes. We have a 2023 Grand Design Reflexion 270BN. The truck stays connected about 30% of the time. 70% of the time we get the following warnings “Check trailer wiring” or “service trailer brakes” and the trailer brakes are disconnected. Grand design has said this is 100% on the truck side. GM needs to find an update for this dangerous problem. We almost got into two crashes on a 2000 mile trip. Multiple people are in the same situation as us.
Mfg Campaign: 11542742
Recall Date: Sep 5, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRAILER BRAKES DISABLED INTERMITTENTLY. PROBLEM IS NOT WITH TRAILER IT IS THE TRUCK. TOOK IT TO DEALER THEY COULD NOT REPAIR SAID THAT General Motors IS WORKING ON A CORRECTION. THIS IS DANGEROUS IF TRAILER BRAKES ARE NOT ENGAGED IT WILL PUSH THE TRUCK.
Corrective Action:
TRAILER BRAKES DISABLED INTERMITTENTLY. PROBLEM IS NOT WITH TRAILER IT IS THE TRUCK. TOOK IT TO DEALER THEY COULD NOT REPAIR SAID THAT General Motors IS WORKING ON A CORRECTION. THIS IS DANGEROUS IF TRAILER BRAKES ARE NOT ENGAGED IT WILL PUSH THE TRUCK.
Additional Notes:
TRAILER BRAKES DISABLED INTERMITTENTLY. PROBLEM IS NOT WITH TRAILER IT IS THE TRUCK. TOOK IT TO DEALER THEY COULD NOT REPAIR SAID THAT General Motors IS WORKING ON A CORRECTION. THIS IS DANGEROUS IF TRAILER BRAKES ARE NOT ENGAGED IT WILL PUSH THE TRUCK.
Mfg Campaign: 11540016
Recall Date: Aug 22, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRAILER BRAKES DISABLED INTERMITTENTLY. PROBLEM IS NOT WITH TRAILER IT IS THE TRUCK. TOOK IT TO DEALER THEY COULD NOT REPAIR SAID THAT General Motors IS WORKING ON A CORRECTION. THIS IS DANGEROUS IF TRAILER BRAKES ARE NOT ENGAGED IT WILL PUSH THE TRUCK.
Corrective Action:
TRAILER BRAKES DISABLED INTERMITTENTLY. PROBLEM IS NOT WITH TRAILER IT IS THE TRUCK. TOOK IT TO DEALER THEY COULD NOT REPAIR SAID THAT General Motors IS WORKING ON A CORRECTION. THIS IS DANGEROUS IF TRAILER BRAKES ARE NOT ENGAGED IT WILL PUSH THE TRUCK.
Additional Notes:
TRAILER BRAKES DISABLED INTERMITTENTLY. PROBLEM IS NOT WITH TRAILER IT IS THE TRUCK. TOOK IT TO DEALER THEY COULD NOT REPAIR SAID THAT General Motors IS WORKING ON A CORRECTION. THIS IS DANGEROUS IF TRAILER BRAKES ARE NOT ENGAGED IT WILL PUSH THE TRUCK.
Mfg Campaign: 11540016
Recall Date: Aug 22, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Pulling my 5th wheel camper and the trailer braking system goes in and out. It says, "check trailer brake wiring" and "service trailer brake". I have pulled same camper with a 2020 Chevrolet and didn't experience any issues. I have found some forums discussing that it's a GM problem with a service bulletin from GM #6379278 stating GM is working on the issue. This is a very concerning issue especially when towing over 10,000 lbs.
Corrective Action:
Pulling my 5th wheel camper and the trailer braking system goes in and out. It says, "check trailer brake wiring" and "service trailer brake". I have pulled same camper with a 2020 Chevrolet and didn't experience any issues. I have found some forums discussing that it's a GM problem with a service bulletin from GM #6379278 stating GM is working on the issue. This is a very concerning issue especially when towing over 10,000 lbs.
Additional Notes:
Pulling my 5th wheel camper and the trailer braking system goes in and out. It says, "check trailer brake wiring" and "service trailer brake". I have pulled same camper with a 2020 Chevrolet and didn't experience any issues. I have found some forums discussing that it's a GM problem with a service bulletin from GM #6379278 stating GM is working on the issue. This is a very concerning issue especially when towing over 10,000 lbs.
Mfg Campaign: 11540121
Recall Date: Aug 22, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
While pulling fifth wheel camper the the electronic brake controller looses connection and brakes on the trailer do not work leaving only the truck brakes to stop both truck and trailer. General Motors claims this is caused due to the solar panel on the trailer charging the trailer battery more than the truck battery which back feeds into the system. This problem only occurred on the 2024 models. The same trailer was pulled with a 2021 model with no issues. This is a known problem which Chevrolet has a service bulletin stating such. Reference document # 6379278. At this time there has not been a fix. This is a safety hazard because there is no warning as to when the trailer brakes will stop working.
Corrective Action:
While pulling fifth wheel camper the the electronic brake controller looses connection and brakes on the trailer do not work leaving only the truck brakes to stop both truck and trailer. General Motors claims this is caused due to the solar panel on the trailer charging the trailer battery more than the truck battery which back feeds into the system. This problem only occurred on the 2024 models. The same trailer was pulled with a 2021 model with no issues. This is a known problem which Chevrolet has a service bulletin stating such. Reference document # 6379278. At this time there has not been a fix. This is a safety hazard because there is no warning as to when the trailer brakes will stop working.
Additional Notes:
While pulling fifth wheel camper the the electronic brake controller looses connection and brakes on the trailer do not work leaving only the truck brakes to stop both truck and trailer. General Motors claims this is caused due to the solar panel on the trailer charging the trailer battery more than the truck battery which back feeds into the system. This problem only occurred on the 2024 models. The same trailer was pulled with a 2021 model with no issues. This is a known problem which Chevrolet has a service bulletin stating such. Reference document # 6379278. At this time there has not been a fix. This is a safety hazard because there is no warning as to when the trailer brakes will stop working.
Mfg Campaign: 11539923
Recall Date: Aug 21, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While pulling fifth wheel camper the the electronic brake controller looses connection and brakes on the trailer do not work leaving only the truck brakes to stop both truck and trailer. General Motors claims this is caused due to the solar panel on the trailer charging the trailer battery more than the truck battery which back feeds into the system. This problem only occurred on the 2024 models. The same trailer was pulled with a 2021 model with no issues. This is a known problem which Chevrolet has a service bulletin stating such. Reference document # 6379278. At this time there has not been a fix. This is a safety hazard because there is no warning as to when the trailer brakes will stop working.
Corrective Action:
While pulling fifth wheel camper the the electronic brake controller looses connection and brakes on the trailer do not work leaving only the truck brakes to stop both truck and trailer. General Motors claims this is caused due to the solar panel on the trailer charging the trailer battery more than the truck battery which back feeds into the system. This problem only occurred on the 2024 models. The same trailer was pulled with a 2021 model with no issues. This is a known problem which Chevrolet has a service bulletin stating such. Reference document # 6379278. At this time there has not been a fix. This is a safety hazard because there is no warning as to when the trailer brakes will stop working.
Additional Notes:
While pulling fifth wheel camper the the electronic brake controller looses connection and brakes on the trailer do not work leaving only the truck brakes to stop both truck and trailer. General Motors claims this is caused due to the solar panel on the trailer charging the trailer battery more than the truck battery which back feeds into the system. This problem only occurred on the 2024 models. The same trailer was pulled with a 2021 model with no issues. This is a known problem which Chevrolet has a service bulletin stating such. Reference document # 6379278. At this time there has not been a fix. This is a safety hazard because there is no warning as to when the trailer brakes will stop working.
Mfg Campaign: 11539923
Recall Date: Aug 21, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This problem does not occur when the trailer is attached to a different truck. Apparently this is a well-known problem that GM has failed to correct or inform customers about. Please see the comments at [XXX] . This is a serious safety hazard as my trailer brakes have failed to activate while descending some very steep grades in the mountains. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This problem does not occur when the trailer is attached to a different truck. Apparently this is a well-known problem that GM has failed to correct or inform customers about. Please see the comments at [XXX] . This is a serious safety hazard as my trailer brakes have failed to activate while descending some very steep grades in the mountains. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This problem does not occur when the trailer is attached to a different truck. Apparently this is a well-known problem that GM has failed to correct or inform customers about. Please see the comments at [XXX] . This is a serious safety hazard as my trailer brakes have failed to activate while descending some very steep grades in the mountains. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539630
Recall Date: Aug 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This problem does not occur when the trailer is attached to a different truck. Apparently this is a well-known problem that GM has failed to correct or inform customers about. Please see the comments at [XXX] . This is a serious safety hazard as my trailer brakes have failed to activate while descending some very steep grades in the mountains. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This problem does not occur when the trailer is attached to a different truck. Apparently this is a well-known problem that GM has failed to correct or inform customers about. Please see the comments at [XXX] . This is a serious safety hazard as my trailer brakes have failed to activate while descending some very steep grades in the mountains. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When my fifth wheel trailer is attached via the seven pin plug, the truck intermittently fails to recognize the trailer and I get a warning "check trailer wiring." When I get that warning, the integrated trailer brake controller fails to activate the trailer brakes. After a while I get the message "trailer brakes connected" and then the trailer brake controller activates the trailer brakes. This problem does not occur when the trailer is attached to a different truck. Apparently this is a well-known problem that GM has failed to correct or inform customers about. Please see the comments at [XXX] . This is a serious safety hazard as my trailer brakes have failed to activate while descending some very steep grades in the mountains. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539630
Recall Date: Aug 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has, on numerous occasions, gone into a "Check Right Front Turn Lamp" or "Check Left Front Turn Lamp" while operating the turn signals. Vehicle then goes into "hyperflash" on the turn signal indicating a fault when the error message appears and renders the signal non-functional. Vehicle does not return to normal until it is shut off and restarted. Vehicle was taken to dealer for service on this item, the computer was re-flashed with latest software but problem persisted. Dealer indicated they believed there was no issue with the turn signal lights, it was a software issue in the truck. Servicing dealer is Jim Norton Chevrolet in Broken Arrow, Oklahoma. I have noted others in internet research with the same model of truck and similar LED lighting equipment experiencing the same fault.
Corrective Action:
The vehicle has, on numerous occasions, gone into a "Check Right Front Turn Lamp" or "Check Left Front Turn Lamp" while operating the turn signals. Vehicle then goes into "hyperflash" on the turn signal indicating a fault when the error message appears and renders the signal non-functional. Vehicle does not return to normal until it is shut off and restarted. Vehicle was taken to dealer for service on this item, the computer was re-flashed with latest software but problem persisted. Dealer indicated they believed there was no issue with the turn signal lights, it was a software issue in the truck. Servicing dealer is Jim Norton Chevrolet in Broken Arrow, Oklahoma. I have noted others in internet research with the same model of truck and similar LED lighting equipment experiencing the same fault.
Additional Notes:
The vehicle has, on numerous occasions, gone into a "Check Right Front Turn Lamp" or "Check Left Front Turn Lamp" while operating the turn signals. Vehicle then goes into "hyperflash" on the turn signal indicating a fault when the error message appears and renders the signal non-functional. Vehicle does not return to normal until it is shut off and restarted. Vehicle was taken to dealer for service on this item, the computer was re-flashed with latest software but problem persisted. Dealer indicated they believed there was no issue with the turn signal lights, it was a software issue in the truck. Servicing dealer is Jim Norton Chevrolet in Broken Arrow, Oklahoma. I have noted others in internet research with the same model of truck and similar LED lighting equipment experiencing the same fault.
Mfg Campaign: 11538407
Recall Date: Aug 14, 2023
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The vehicle has, on numerous occasions, gone into a "Check Right Front Turn Lamp" or "Check Left Front Turn Lamp" while operating the turn signals. Vehicle then goes into "hyperflash" on the turn signal indicating a fault when the error message appears and renders the signal non-functional. Vehicle does not return to normal until it is shut off and restarted. Vehicle was taken to dealer for service on this item, the computer was re-flashed with latest software but problem persisted. Dealer indicated they believed there was no issue with the turn signal lights, it was a software issue in the truck. Servicing dealer is Jim Norton Chevrolet in Broken Arrow, Oklahoma. I have noted others in internet research with the same model of truck and similar LED lighting equipment experiencing the same fault.
Corrective Action:
The vehicle has, on numerous occasions, gone into a "Check Right Front Turn Lamp" or "Check Left Front Turn Lamp" while operating the turn signals. Vehicle then goes into "hyperflash" on the turn signal indicating a fault when the error message appears and renders the signal non-functional. Vehicle does not return to normal until it is shut off and restarted. Vehicle was taken to dealer for service on this item, the computer was re-flashed with latest software but problem persisted. Dealer indicated they believed there was no issue with the turn signal lights, it was a software issue in the truck. Servicing dealer is Jim Norton Chevrolet in Broken Arrow, Oklahoma. I have noted others in internet research with the same model of truck and similar LED lighting equipment experiencing the same fault.
Additional Notes:
The vehicle has, on numerous occasions, gone into a "Check Right Front Turn Lamp" or "Check Left Front Turn Lamp" while operating the turn signals. Vehicle then goes into "hyperflash" on the turn signal indicating a fault when the error message appears and renders the signal non-functional. Vehicle does not return to normal until it is shut off and restarted. Vehicle was taken to dealer for service on this item, the computer was re-flashed with latest software but problem persisted. Dealer indicated they believed there was no issue with the turn signal lights, it was a software issue in the truck. Servicing dealer is Jim Norton Chevrolet in Broken Arrow, Oklahoma. I have noted others in internet research with the same model of truck and similar LED lighting equipment experiencing the same fault.
Mfg Campaign: 11538407
Recall Date: Aug 14, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
When I hook up my 35' fifth wheel camper to the truck the brake controller from the truck to the camper acknowledges the connection then when I start to drive my truck dash states, "check trailer wiring". This is an extremely dangerous condition. At times I will get a message that states that the trailer wiring is connected then the brakes will work for a short time. I just saw a document ID no 6379278 that was posted on line that states what i said above. It has been back to the dealer a couple of times for this.
Corrective Action:
When I hook up my 35' fifth wheel camper to the truck the brake controller from the truck to the camper acknowledges the connection then when I start to drive my truck dash states, "check trailer wiring". This is an extremely dangerous condition. At times I will get a message that states that the trailer wiring is connected then the brakes will work for a short time. I just saw a document ID no 6379278 that was posted on line that states what i said above. It has been back to the dealer a couple of times for this.
Additional Notes:
When I hook up my 35' fifth wheel camper to the truck the brake controller from the truck to the camper acknowledges the connection then when I start to drive my truck dash states, "check trailer wiring". This is an extremely dangerous condition. At times I will get a message that states that the trailer wiring is connected then the brakes will work for a short time. I just saw a document ID no 6379278 that was posted on line that states what i said above. It has been back to the dealer a couple of times for this.
Mfg Campaign: 11536895
Recall Date: Aug 7, 2023
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