Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Suburban HD vehicles. These vehicles were assembled with a convex right-hand outside mirror, instead of with a non-convex (flat) right-hand outside mirror. As such, these vehicles fail to comply with the requirements of Federal Motor Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17017
Recall Date: Jan 12, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
268 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission prematurely had to be replaced. The vehicle exhibited hesitation and thumping when changing from one gear to the next causing acceleration issues. The transmission exhibited the issue before 100,000 miles. The dealership changed the transmission at a cost to me over $6,000
Corrective Action:
The transmission prematurely had to be replaced. The vehicle exhibited hesitation and thumping when changing from one gear to the next causing acceleration issues. The transmission exhibited the issue before 100,000 miles. The dealership changed the transmission at a cost to me over $6,000
Additional Notes:
The transmission prematurely had to be replaced. The vehicle exhibited hesitation and thumping when changing from one gear to the next causing acceleration issues. The transmission exhibited the issue before 100,000 miles. The dealership changed the transmission at a cost to me over $6,000
Mfg Campaign: 11669487
Recall Date: Jun 26, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission shift solenoid stopped working going down the road which caused the vehicle to stall. Going from 65mph to dying without any warning signs no check engine no issues driving before. Check engin came on after the fact took it to a parts store to run the code came back with shift solenoid. More then likely need a new transmission for $6k.
Corrective Action:
The transmission shift solenoid stopped working going down the road which caused the vehicle to stall. Going from 65mph to dying without any warning signs no check engine no issues driving before. Check engin came on after the fact took it to a parts store to run the code came back with shift solenoid. More then likely need a new transmission for $6k.
Additional Notes:
The transmission shift solenoid stopped working going down the road which caused the vehicle to stall. Going from 65mph to dying without any warning signs no check engine no issues driving before. Check engin came on after the fact took it to a parts store to run the code came back with shift solenoid. More then likely need a new transmission for $6k.
Mfg Campaign: 11666842
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on the interstate in Nevada (speed limit of 80MPH) I had my 2016 Suburban throw a rod through the engine block as I was in the left lane passing a Uhual on an incline. The vehicle made a loud bang, lost all engine power and protruded smoke so thick I could not see cars behind me. I was thankfully able to coast to side of the road without being hit. I then exited vehicle and there was a fire in the engine bay which I put out with a gallon of water in the trunk. My mechanic confirmed the thrown rod and hole in the block and that the car needs a new engine now. I had a CEL a few minutes prior to throwing the rod for an engine knock.
Corrective Action:
While driving on the interstate in Nevada (speed limit of 80MPH) I had my 2016 Suburban throw a rod through the engine block as I was in the left lane passing a Uhual on an incline. The vehicle made a loud bang, lost all engine power and protruded smoke so thick I could not see cars behind me. I was thankfully able to coast to side of the road without being hit. I then exited vehicle and there was a fire in the engine bay which I put out with a gallon of water in the trunk. My mechanic confirmed the thrown rod and hole in the block and that the car needs a new engine now. I had a CEL a few minutes prior to throwing the rod for an engine knock.
Additional Notes:
While driving on the interstate in Nevada (speed limit of 80MPH) I had my 2016 Suburban throw a rod through the engine block as I was in the left lane passing a Uhual on an incline. The vehicle made a loud bang, lost all engine power and protruded smoke so thick I could not see cars behind me. I was thankfully able to coast to side of the road without being hit. I then exited vehicle and there was a fire in the engine bay which I put out with a gallon of water in the trunk. My mechanic confirmed the thrown rod and hole in the block and that the car needs a new engine now. I had a CEL a few minutes prior to throwing the rod for an engine knock.
Mfg Campaign: 11662980
Recall Date: May 24, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Corrective Action:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Additional Notes:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Mfg Campaign: 11658174
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Corrective Action:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Additional Notes:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Mfg Campaign: 11658174
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Corrective Action:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Additional Notes:
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
Mfg Campaign: 11658174
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Corrective Action:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Additional Notes:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Mfg Campaign: 11655356
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Corrective Action:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Additional Notes:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Mfg Campaign: 11655356
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Corrective Action:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Additional Notes:
Loss of steering, jerks the week right out of your hand and then you are unable to turn the wheel. Engine stalls and you have to try to coast to the side of the road, put in park and try to restart the vehicle. Service Stabilitrak warning appears on display, Alarm Sounds, Radio beeps and display goes blank, navigation compass does not work. There is a current Technical Service Bulletin for these issues: #18-NA-161, document ID 5075841 that lists the years from 2014 to 2020. There were Product Safety Recalls issued: 17276 Loss of Steering Assist, Reference Number:N172085440 for vehicles listed in this TSB for 2014 and 2015 but no Recalls for later vehicles with the same problems.
Mfg Campaign: 11655356
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
I was in the middle of a turn and the power steering went completely out
Corrective Action:
I was in the middle of a turn and the power steering went completely out
Additional Notes:
I was in the middle of a turn and the power steering went completely out
Mfg Campaign: 11653462
Recall Date: Apr 8, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shifted hard and made an abnormal humming sound. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the transmission was previously replaced 11/2021 and 11/2022. Additionally, the contact stated that there were only 3,000 miles within the two previous transmission replacements. The contact stated that the first transmission replacement was covered by the warranty company and the second transmission replacement was covered by the manufacturer. The contact stated that another replacement would be the third transmission replacement since 2021. The manufacturer was made aware of the failure and a case was filed. The contact was provided a Trade-In Offer. The failure mileage was 61,619.
Corrective Action:
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shifted hard and made an abnormal humming sound. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the transmission was previously replaced 11/2021 and 11/2022. Additionally, the contact stated that there were only 3,000 miles within the two previous transmission replacements. The contact stated that the first transmission replacement was covered by the warranty company and the second transmission replacement was covered by the manufacturer. The contact stated that another replacement would be the third transmission replacement since 2021. The manufacturer was made aware of the failure and a case was filed. The contact was provided a Trade-In Offer. The failure mileage was 61,619.
Additional Notes:
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shifted hard and made an abnormal humming sound. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the transmission was previously replaced 11/2021 and 11/2022. Additionally, the contact stated that there were only 3,000 miles within the two previous transmission replacements. The contact stated that the first transmission replacement was covered by the warranty company and the second transmission replacement was covered by the manufacturer. The contact stated that another replacement would be the third transmission replacement since 2021. The manufacturer was made aware of the failure and a case was filed. The contact was provided a Trade-In Offer. The failure mileage was 61,619.
Mfg Campaign: 11648751
Recall Date: Mar 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Had the transmission replaced after 100,000 miles. Not even a year later the whole engine blew. With zero warnings lights or signs the engine gave 5 gallons of gas was in the engine along with other issues. We replace the engine and everything starts falling apart. Another $1,400 later it’s still throwing codes which come to find out the computer is now bad. Less the 300 miles have been put on the engine since it was replaced. Constant cam shaft sensors are going off causing the car to not run. $10,000 was put into it to have a running car and huge mechanical issues continue to happen with maybe 150,000 miles. Maintenance was done regularly. Zero issues prior to the transmission which thankfully was covered under warranty.
Corrective Action:
Had the transmission replaced after 100,000 miles. Not even a year later the whole engine blew. With zero warnings lights or signs the engine gave 5 gallons of gas was in the engine along with other issues. We replace the engine and everything starts falling apart. Another $1,400 later it’s still throwing codes which come to find out the computer is now bad. Less the 300 miles have been put on the engine since it was replaced. Constant cam shaft sensors are going off causing the car to not run. $10,000 was put into it to have a running car and huge mechanical issues continue to happen with maybe 150,000 miles. Maintenance was done regularly. Zero issues prior to the transmission which thankfully was covered under warranty.
Additional Notes:
Had the transmission replaced after 100,000 miles. Not even a year later the whole engine blew. With zero warnings lights or signs the engine gave 5 gallons of gas was in the engine along with other issues. We replace the engine and everything starts falling apart. Another $1,400 later it’s still throwing codes which come to find out the computer is now bad. Less the 300 miles have been put on the engine since it was replaced. Constant cam shaft sensors are going off causing the car to not run. $10,000 was put into it to have a running car and huge mechanical issues continue to happen with maybe 150,000 miles. Maintenance was done regularly. Zero issues prior to the transmission which thankfully was covered under warranty.
Mfg Campaign: 11645226
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Had the transmission replaced after 100,000 miles. Not even a year later the whole engine blew. With zero warnings lights or signs the engine gave 5 gallons of gas was in the engine along with other issues. We replace the engine and everything starts falling apart. Another $1,400 later it’s still throwing codes which come to find out the computer is now bad. Less the 300 miles have been put on the engine since it was replaced. Constant cam shaft sensors are going off causing the car to not run. $10,000 was put into it to have a running car and huge mechanical issues continue to happen with maybe 150,000 miles. Maintenance was done regularly. Zero issues prior to the transmission which thankfully was covered under warranty.
Corrective Action:
Had the transmission replaced after 100,000 miles. Not even a year later the whole engine blew. With zero warnings lights or signs the engine gave 5 gallons of gas was in the engine along with other issues. We replace the engine and everything starts falling apart. Another $1,400 later it’s still throwing codes which come to find out the computer is now bad. Less the 300 miles have been put on the engine since it was replaced. Constant cam shaft sensors are going off causing the car to not run. $10,000 was put into it to have a running car and huge mechanical issues continue to happen with maybe 150,000 miles. Maintenance was done regularly. Zero issues prior to the transmission which thankfully was covered under warranty.
Additional Notes:
Had the transmission replaced after 100,000 miles. Not even a year later the whole engine blew. With zero warnings lights or signs the engine gave 5 gallons of gas was in the engine along with other issues. We replace the engine and everything starts falling apart. Another $1,400 later it’s still throwing codes which come to find out the computer is now bad. Less the 300 miles have been put on the engine since it was replaced. Constant cam shaft sensors are going off causing the car to not run. $10,000 was put into it to have a running car and huge mechanical issues continue to happen with maybe 150,000 miles. Maintenance was done regularly. Zero issues prior to the transmission which thankfully was covered under warranty.
Mfg Campaign: 11645226
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
Potential Consequences:
The contact owns a 2016 Chevrolet Suburban LTZ. The contact stated that while driving on a neighborhood street at 25 MPH, the steering wheel became increasingly stiff. She was able to continue driving until reaching her residence, where she parked the vehicle and attempted to restart it. Upon restarting, a message appeared on the instrument panel that read, "Service Power Steering." The local dealer was not contacted, so the vehicle was not diagnosed, and the manufacturer was not notified. The approximate failure mileage was 88,000.
Corrective Action:
The contact owns a 2016 Chevrolet Suburban LTZ. The contact stated that while driving on a neighborhood street at 25 MPH, the steering wheel became increasingly stiff. She was able to continue driving until reaching her residence, where she parked the vehicle and attempted to restart it. Upon restarting, a message appeared on the instrument panel that read, "Service Power Steering." The local dealer was not contacted, so the vehicle was not diagnosed, and the manufacturer was not notified. The approximate failure mileage was 88,000.
Additional Notes:
The contact owns a 2016 Chevrolet Suburban LTZ. The contact stated that while driving on a neighborhood street at 25 MPH, the steering wheel became increasingly stiff. She was able to continue driving until reaching her residence, where she parked the vehicle and attempted to restart it. Upon restarting, a message appeared on the instrument panel that read, "Service Power Steering." The local dealer was not contacted, so the vehicle was not diagnosed, and the manufacturer was not notified. The approximate failure mileage was 88,000.
Mfg Campaign: 11645420
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
POWER TRAIN:TRANSMISSION CASE/HOUSING
Potential Consequences:
The contact owns a 2016 Chevrolet Suburban LTZ. The contact stated that while driving on a neighborhood street at 25 MPH her transmission slipped into neutral. No warning lights were illuminated, and the contact proceeded to bring her vehicle to a complete stop, put the transmission into park, attempted to get into drive again however the vehicle remained in neutral and the RPM's shot up significantly. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the transmission had failed and that it would need to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Corrective Action:
The contact owns a 2016 Chevrolet Suburban LTZ. The contact stated that while driving on a neighborhood street at 25 MPH her transmission slipped into neutral. No warning lights were illuminated, and the contact proceeded to bring her vehicle to a complete stop, put the transmission into park, attempted to get into drive again however the vehicle remained in neutral and the RPM's shot up significantly. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the transmission had failed and that it would need to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Additional Notes:
The contact owns a 2016 Chevrolet Suburban LTZ. The contact stated that while driving on a neighborhood street at 25 MPH her transmission slipped into neutral. No warning lights were illuminated, and the contact proceeded to bring her vehicle to a complete stop, put the transmission into park, attempted to get into drive again however the vehicle remained in neutral and the RPM's shot up significantly. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the transmission had failed and that it would need to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Mfg Campaign: 11645426
Recall Date: Feb 27, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I replaced the shocks in Oct 2022 and paid for an alignment and now just over 2 years later the dealer said they needed replacing again. This front end has had constant problems, but now I see there was a recall on the 2016 Suburbans, but it is not listed under my VIN. I believe if they have had problems, possibly at another manufacturing, it should be considered that this is the problem. I have now paid for the repair of the upper control arm and both front shocks and a wheel alignment again. I paid more than double to have it repaired at the dealer because I believe my vehicle's VIN should be listed under NHTSA CAMPAIGN ID: 16V256000; REPORT DATE: APR 28, 2016.
Corrective Action:
I replaced the shocks in Oct 2022 and paid for an alignment and now just over 2 years later the dealer said they needed replacing again. This front end has had constant problems, but now I see there was a recall on the 2016 Suburbans, but it is not listed under my VIN. I believe if they have had problems, possibly at another manufacturing, it should be considered that this is the problem. I have now paid for the repair of the upper control arm and both front shocks and a wheel alignment again. I paid more than double to have it repaired at the dealer because I believe my vehicle's VIN should be listed under NHTSA CAMPAIGN ID: 16V256000; REPORT DATE: APR 28, 2016.
Additional Notes:
I replaced the shocks in Oct 2022 and paid for an alignment and now just over 2 years later the dealer said they needed replacing again. This front end has had constant problems, but now I see there was a recall on the 2016 Suburbans, but it is not listed under my VIN. I believe if they have had problems, possibly at another manufacturing, it should be considered that this is the problem. I have now paid for the repair of the upper control arm and both front shocks and a wheel alignment again. I paid more than double to have it repaired at the dealer because I believe my vehicle's VIN should be listed under NHTSA CAMPAIGN ID: 16V256000; REPORT DATE: APR 28, 2016.
Mfg Campaign: 11640853
Recall Date: Feb 5, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On October 23, 2024, my 2016 Chevrolet Suburban was stopped in a line of traffic on a downhill. As traffic began to move forward, the brakes failed to hold, despite pressure on the brake pedal. This resulted in a low-speed collision with the vehicle in front, which then impacted another vehicle. Component/System: The braking system failed to engage despite pressure on the brake pedal. The vehicle is a total loss; however, documentation of the damage is available through my insurance company, New Jersey Manufacturers, claim number 2024-884575, and the police report from the accident scene. Safety Risk: This brake failure posed a significant safety risk to my family (who were occupants), and other drivers. The collision caused substantial vehicle damage. Confirmation: The vehicle has not been inspected by a dealer or independent service center due to it being a total loss. It has been inspected by my insurance company. Inspection: The vehicle has been inspected by police at the accident scene and by my insurance company. Warnings: There were no prior warning lamps, messages, or symptoms of brake problems. The vehicle has been consistently maintained by All American Chevrolet with all recommended services performed. This incident raises serious concerns about the vehicle's braking system integrity, especially given its consistent professional maintenance. I request an investigation into this matter.
Corrective Action:
On October 23, 2024, my 2016 Chevrolet Suburban was stopped in a line of traffic on a downhill. As traffic began to move forward, the brakes failed to hold, despite pressure on the brake pedal. This resulted in a low-speed collision with the vehicle in front, which then impacted another vehicle. Component/System: The braking system failed to engage despite pressure on the brake pedal. The vehicle is a total loss; however, documentation of the damage is available through my insurance company, New Jersey Manufacturers, claim number 2024-884575, and the police report from the accident scene. Safety Risk: This brake failure posed a significant safety risk to my family (who were occupants), and other drivers. The collision caused substantial vehicle damage. Confirmation: The vehicle has not been inspected by a dealer or independent service center due to it being a total loss. It has been inspected by my insurance company. Inspection: The vehicle has been inspected by police at the accident scene and by my insurance company. Warnings: There were no prior warning lamps, messages, or symptoms of brake problems. The vehicle has been consistently maintained by All American Chevrolet with all recommended services performed. This incident raises serious concerns about the vehicle's braking system integrity, especially given its consistent professional maintenance. I request an investigation into this matter.
Additional Notes:
On October 23, 2024, my 2016 Chevrolet Suburban was stopped in a line of traffic on a downhill. As traffic began to move forward, the brakes failed to hold, despite pressure on the brake pedal. This resulted in a low-speed collision with the vehicle in front, which then impacted another vehicle. Component/System: The braking system failed to engage despite pressure on the brake pedal. The vehicle is a total loss; however, documentation of the damage is available through my insurance company, New Jersey Manufacturers, claim number 2024-884575, and the police report from the accident scene. Safety Risk: This brake failure posed a significant safety risk to my family (who were occupants), and other drivers. The collision caused substantial vehicle damage. Confirmation: The vehicle has not been inspected by a dealer or independent service center due to it being a total loss. It has been inspected by my insurance company. Inspection: The vehicle has been inspected by police at the accident scene and by my insurance company. Warnings: There were no prior warning lamps, messages, or symptoms of brake problems. The vehicle has been consistently maintained by All American Chevrolet with all recommended services performed. This incident raises serious concerns about the vehicle's braking system integrity, especially given its consistent professional maintenance. I request an investigation into this matter.
Mfg Campaign: 11637087
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Corrective Action:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Additional Notes:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Mfg Campaign: 11634783
Recall Date: Jan 8, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Corrective Action:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Additional Notes:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Mfg Campaign: 11634783
Recall Date: Jan 8, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Corrective Action:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Additional Notes:
When driving the vehicle and when turning the steering wheel in reverse or pulling forward while turning the steering wheel. The dashboard will display a stability warning and the vehicle turns off and the steering wheel locks. It has happened two times in the last year and twice in 2023
Mfg Campaign: 11634783
Recall Date: Jan 8, 2025
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