Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2016-2017 Chevrolet Suburban HD vehicles. These vehicles were assembled with a convex right-hand outside mirror, instead of with a non-convex (flat) right-hand outside mirror. As such, these vehicles fail to comply with the requirements of Federal Motor Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17017
Recall Date: Jan 12, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42190
Recall Date: Apr 28, 2016
Consumer Complaints
268 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AN INTERMITTENT ISSUE WHERE THE BAKES FAIL TO ENGAGE AT LOW SPEED. I'VE NOTICED IT WHEN PULLING INTO PARKING SPACES AND INCHING FORWARD IN STOP AND GO TRAFFIC. IT FEELS AS IF THERE IS NO HYDRAULIC PRESSURE IN THE SYSTEM, AND I CAN FEEL THE ABS PULSING THE PEDAL WHEN IT HAPPENS. TOOK IT TO THE GM DEALER - THEY SAID THE BRAKE VACUUM PUMP IS FAILING. FULL REPLACEMENT OF THE PUMP IS NEEDED.
Corrective Action:
AN INTERMITTENT ISSUE WHERE THE BAKES FAIL TO ENGAGE AT LOW SPEED. I'VE NOTICED IT WHEN PULLING INTO PARKING SPACES AND INCHING FORWARD IN STOP AND GO TRAFFIC. IT FEELS AS IF THERE IS NO HYDRAULIC PRESSURE IN THE SYSTEM, AND I CAN FEEL THE ABS PULSING THE PEDAL WHEN IT HAPPENS. TOOK IT TO THE GM DEALER - THEY SAID THE BRAKE VACUUM PUMP IS FAILING. FULL REPLACEMENT OF THE PUMP IS NEEDED.
Additional Notes:
AN INTERMITTENT ISSUE WHERE THE BAKES FAIL TO ENGAGE AT LOW SPEED. I'VE NOTICED IT WHEN PULLING INTO PARKING SPACES AND INCHING FORWARD IN STOP AND GO TRAFFIC. IT FEELS AS IF THERE IS NO HYDRAULIC PRESSURE IN THE SYSTEM, AND I CAN FEEL THE ABS PULSING THE PEDAL WHEN IT HAPPENS. TOOK IT TO THE GM DEALER - THEY SAID THE BRAKE VACUUM PUMP IS FAILING. FULL REPLACEMENT OF THE PUMP IS NEEDED.
Mfg Campaign: 11175925
Recall Date: Feb 9, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN MOVING AT SLOW SPEEDS IN BOTH REVERSE AND FORWARD, BRAKE PRESSURE WAS LOST CAUSING PEDAL TO GO NEAR FLOOR AND INCREASING STOPPING DISTANCE. TURNED VEHICLE OFF/ON, CONDITION CONTINUED. GAINED MORE SPEED (10-20 MPH) IN PARKING LOT AND NORMAL BRAKING RETURNED. PLAN TO TAKE TO DEALER TOMORROW--WILL NOT ALLOW WIFE/KIDS TO CONTINUE TO USE VEHICLE WITH THIS DEFECT. PEDAL STIFFNESS VARIED DURING INCIDENT AKIN TO PEDAL FEEL WHEN BLEEDING BRAKES; BRAKING DURING INCIDENT FELT LIKE ABS PULSING ON ICE. INCIDENT PREVIOUSLY OCCURRED WITH WIFE DRIVING IN REVERSE APPROXIMATELY TWO MONTHS AGO. ONE INCIDENT OCCURRED IN DRIVE THROUGH, ANOTHER INCIDENT WHILE BACKING OUT OF PARKING SPOT IN PARKING LOT.
Corrective Action:
WHEN MOVING AT SLOW SPEEDS IN BOTH REVERSE AND FORWARD, BRAKE PRESSURE WAS LOST CAUSING PEDAL TO GO NEAR FLOOR AND INCREASING STOPPING DISTANCE. TURNED VEHICLE OFF/ON, CONDITION CONTINUED. GAINED MORE SPEED (10-20 MPH) IN PARKING LOT AND NORMAL BRAKING RETURNED. PLAN TO TAKE TO DEALER TOMORROW--WILL NOT ALLOW WIFE/KIDS TO CONTINUE TO USE VEHICLE WITH THIS DEFECT. PEDAL STIFFNESS VARIED DURING INCIDENT AKIN TO PEDAL FEEL WHEN BLEEDING BRAKES; BRAKING DURING INCIDENT FELT LIKE ABS PULSING ON ICE. INCIDENT PREVIOUSLY OCCURRED WITH WIFE DRIVING IN REVERSE APPROXIMATELY TWO MONTHS AGO. ONE INCIDENT OCCURRED IN DRIVE THROUGH, ANOTHER INCIDENT WHILE BACKING OUT OF PARKING SPOT IN PARKING LOT.
Additional Notes:
WHEN MOVING AT SLOW SPEEDS IN BOTH REVERSE AND FORWARD, BRAKE PRESSURE WAS LOST CAUSING PEDAL TO GO NEAR FLOOR AND INCREASING STOPPING DISTANCE. TURNED VEHICLE OFF/ON, CONDITION CONTINUED. GAINED MORE SPEED (10-20 MPH) IN PARKING LOT AND NORMAL BRAKING RETURNED. PLAN TO TAKE TO DEALER TOMORROW--WILL NOT ALLOW WIFE/KIDS TO CONTINUE TO USE VEHICLE WITH THIS DEFECT. PEDAL STIFFNESS VARIED DURING INCIDENT AKIN TO PEDAL FEEL WHEN BLEEDING BRAKES; BRAKING DURING INCIDENT FELT LIKE ABS PULSING ON ICE. INCIDENT PREVIOUSLY OCCURRED WITH WIFE DRIVING IN REVERSE APPROXIMATELY TWO MONTHS AGO. ONE INCIDENT OCCURRED IN DRIVE THROUGH, ANOTHER INCIDENT WHILE BACKING OUT OF PARKING SPOT IN PARKING LOT.
Mfg Campaign: 11163903
Recall Date: Dec 29, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING MY VEHICLE WITH MY CHILDREN INSIDE I HAPPEN TO EXPERIENCE PROBABLY THE WORST EXPERIENCE WHILE DRIVING. I GOT A ERROR MESSAGE ON MY SCREEN "POWER STEERING DRIVE WITH CARE" AT 50 MPH. I ALMOST CAUSED AN ACCIDENT WITH THIS. THIS IS A HUGE SAFETY CONCERN. PROBLEM STARTED AT 37,500 MILES. I HAVE BEEN READING COMPLAINTS AND RECALLS AND THEY ALL STATE 2015S AND BELOW WITH THIS PROBLEM. THIS ISSUE IS ACROSS ALL VEHICLES IN THE CHEVY LINEUP. FOUND A VIDEO ON YOUTUBE TO SEE IF IT WERE A SIMPLE FIX AND IT DID "FIX" TEMPORARILY". PROBLEM CAME BACK EVEN WORSE. TOOK VEHICLE TO DEALER AND I AM OUT OF WARRANTY AND THEY WANT $2500 FOR THE PART (ELEC. POWER STEERING PUMP & INSTALLATION). THERE ARE NO ERROR CODES DTC SHOWING WHEN PLUGGED TO OBD PORT. LOOKING FOR A RESOLUTION FROM THE MANUFACTURER AS THIS IS A HUGE CONCERN AND FOR MY FAMILY.
Corrective Action:
WHILE DRIVING MY VEHICLE WITH MY CHILDREN INSIDE I HAPPEN TO EXPERIENCE PROBABLY THE WORST EXPERIENCE WHILE DRIVING. I GOT A ERROR MESSAGE ON MY SCREEN "POWER STEERING DRIVE WITH CARE" AT 50 MPH. I ALMOST CAUSED AN ACCIDENT WITH THIS. THIS IS A HUGE SAFETY CONCERN. PROBLEM STARTED AT 37,500 MILES. I HAVE BEEN READING COMPLAINTS AND RECALLS AND THEY ALL STATE 2015S AND BELOW WITH THIS PROBLEM. THIS ISSUE IS ACROSS ALL VEHICLES IN THE CHEVY LINEUP. FOUND A VIDEO ON YOUTUBE TO SEE IF IT WERE A SIMPLE FIX AND IT DID "FIX" TEMPORARILY". PROBLEM CAME BACK EVEN WORSE. TOOK VEHICLE TO DEALER AND I AM OUT OF WARRANTY AND THEY WANT $2500 FOR THE PART (ELEC. POWER STEERING PUMP & INSTALLATION). THERE ARE NO ERROR CODES DTC SHOWING WHEN PLUGGED TO OBD PORT. LOOKING FOR A RESOLUTION FROM THE MANUFACTURER AS THIS IS A HUGE CONCERN AND FOR MY FAMILY.
Additional Notes:
WHILE DRIVING MY VEHICLE WITH MY CHILDREN INSIDE I HAPPEN TO EXPERIENCE PROBABLY THE WORST EXPERIENCE WHILE DRIVING. I GOT A ERROR MESSAGE ON MY SCREEN "POWER STEERING DRIVE WITH CARE" AT 50 MPH. I ALMOST CAUSED AN ACCIDENT WITH THIS. THIS IS A HUGE SAFETY CONCERN. PROBLEM STARTED AT 37,500 MILES. I HAVE BEEN READING COMPLAINTS AND RECALLS AND THEY ALL STATE 2015S AND BELOW WITH THIS PROBLEM. THIS ISSUE IS ACROSS ALL VEHICLES IN THE CHEVY LINEUP. FOUND A VIDEO ON YOUTUBE TO SEE IF IT WERE A SIMPLE FIX AND IT DID "FIX" TEMPORARILY". PROBLEM CAME BACK EVEN WORSE. TOOK VEHICLE TO DEALER AND I AM OUT OF WARRANTY AND THEY WANT $2500 FOR THE PART (ELEC. POWER STEERING PUMP & INSTALLATION). THERE ARE NO ERROR CODES DTC SHOWING WHEN PLUGGED TO OBD PORT. LOOKING FOR A RESOLUTION FROM THE MANUFACTURER AS THIS IS A HUGE CONCERN AND FOR MY FAMILY.
Mfg Campaign: 11164045
Recall Date: Dec 29, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE TRAVELING AT 35 MPH WITH MY 3 CHILDREN. I CAME TO A RED LIGHT AND ATTEMPTED TO STOP, BUT THE BRAKE PEDAL WAS SO STIFF THAT I WAS UNABLE TO STOP IN TIME. LUCKILY THERE WERE NO VEHICLES IN THE INTERSECTION AS I COULD NOT BRAKE AND HAD TO TAKE THE RED LIGHT. I CAME TO A HALT AS I RAN INTO A PARKING LOT MEDIAN. I TOOK IT TO LAKE CHEVROLET AND FOUND THAT I WAS A 105 MILES OUT OF THE EXTENDED WARRANTY. NOW I AM LEFT WITH A $1000+ BILL THAT COULD HAVE BEEN AVOIDED IF GM WOULD NOTIFY CUSTOMERS OF FAULTY BRAKE BOOSTER. THIS INCIDENT COULD HAVE BEEN WORSE. I HAD JUST EXITED THE FREEWAY TRAVELING AT SPEEDS OF 65 MPH+ I NO LONGER FEEL SAFE IN VEHICLE. I HAVE READ TO MANY COMPLAINS ABOUT THIS SAME ISSUE AND IT KEEPS RETURNING EVEN AFTER REPAIRS.
Corrective Action:
WHILE TRAVELING AT 35 MPH WITH MY 3 CHILDREN. I CAME TO A RED LIGHT AND ATTEMPTED TO STOP, BUT THE BRAKE PEDAL WAS SO STIFF THAT I WAS UNABLE TO STOP IN TIME. LUCKILY THERE WERE NO VEHICLES IN THE INTERSECTION AS I COULD NOT BRAKE AND HAD TO TAKE THE RED LIGHT. I CAME TO A HALT AS I RAN INTO A PARKING LOT MEDIAN. I TOOK IT TO LAKE CHEVROLET AND FOUND THAT I WAS A 105 MILES OUT OF THE EXTENDED WARRANTY. NOW I AM LEFT WITH A $1000+ BILL THAT COULD HAVE BEEN AVOIDED IF GM WOULD NOTIFY CUSTOMERS OF FAULTY BRAKE BOOSTER. THIS INCIDENT COULD HAVE BEEN WORSE. I HAD JUST EXITED THE FREEWAY TRAVELING AT SPEEDS OF 65 MPH+ I NO LONGER FEEL SAFE IN VEHICLE. I HAVE READ TO MANY COMPLAINS ABOUT THIS SAME ISSUE AND IT KEEPS RETURNING EVEN AFTER REPAIRS.
Additional Notes:
WHILE TRAVELING AT 35 MPH WITH MY 3 CHILDREN. I CAME TO A RED LIGHT AND ATTEMPTED TO STOP, BUT THE BRAKE PEDAL WAS SO STIFF THAT I WAS UNABLE TO STOP IN TIME. LUCKILY THERE WERE NO VEHICLES IN THE INTERSECTION AS I COULD NOT BRAKE AND HAD TO TAKE THE RED LIGHT. I CAME TO A HALT AS I RAN INTO A PARKING LOT MEDIAN. I TOOK IT TO LAKE CHEVROLET AND FOUND THAT I WAS A 105 MILES OUT OF THE EXTENDED WARRANTY. NOW I AM LEFT WITH A $1000+ BILL THAT COULD HAVE BEEN AVOIDED IF GM WOULD NOTIFY CUSTOMERS OF FAULTY BRAKE BOOSTER. THIS INCIDENT COULD HAVE BEEN WORSE. I HAD JUST EXITED THE FREEWAY TRAVELING AT SPEEDS OF 65 MPH+ I NO LONGER FEEL SAFE IN VEHICLE. I HAVE READ TO MANY COMPLAINS ABOUT THIS SAME ISSUE AND IT KEEPS RETURNING EVEN AFTER REPAIRS.
Mfg Campaign: 11163731
Recall Date: Dec 27, 2018
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Corrective Action:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Additional Notes:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Mfg Campaign: 11162586
Recall Date: Dec 19, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Corrective Action:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Additional Notes:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Mfg Campaign: 11162586
Recall Date: Dec 19, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Corrective Action:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Additional Notes:
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Mfg Campaign: 11162586
Recall Date: Dec 19, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN REVERSING THE VEHICLE, THE BRAKES BECAME STIFF AND DIDN'T WORK PROPERLY. IN ORDER TO GET THE SUV TO STOP, EXCESSIVE FORCE HAD TO BE USED ON THE BRAKE PEDAL. WE NARROWLY MISSED ANOTHER CAR. WE TURNED THE CAR OFF AND ON AND HAD THE SAME ISSUE GOING IN REVERSE AND FORWARD. TOW TRUCK TOOK IT TO THE DEALERSHIP.
Corrective Action:
WHEN REVERSING THE VEHICLE, THE BRAKES BECAME STIFF AND DIDN'T WORK PROPERLY. IN ORDER TO GET THE SUV TO STOP, EXCESSIVE FORCE HAD TO BE USED ON THE BRAKE PEDAL. WE NARROWLY MISSED ANOTHER CAR. WE TURNED THE CAR OFF AND ON AND HAD THE SAME ISSUE GOING IN REVERSE AND FORWARD. TOW TRUCK TOOK IT TO THE DEALERSHIP.
Additional Notes:
WHEN REVERSING THE VEHICLE, THE BRAKES BECAME STIFF AND DIDN'T WORK PROPERLY. IN ORDER TO GET THE SUV TO STOP, EXCESSIVE FORCE HAD TO BE USED ON THE BRAKE PEDAL. WE NARROWLY MISSED ANOTHER CAR. WE TURNED THE CAR OFF AND ON AND HAD THE SAME ISSUE GOING IN REVERSE AND FORWARD. TOW TRUCK TOOK IT TO THE DEALERSHIP.
Mfg Campaign: 11161829
Recall Date: Dec 16, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BOUGHT VEHICLE NEW WITH ZERO MILES FROM CHEVROLET DEALER IN 2016. HAD APPROX 69,000 MILES WHEN THESE TWO EVENTS BELOW HAPPENED. THE FIRST INSTANCE MY WIFE WAS DRIVING ALONE AND AT THE END OF A LONG TRIP IN A HOTEL PARKING LOT IN NC CHARLOTTE AREA.. NO BRAKE PRESSURE AT A VERY SLOW SPEED AFTER COMING OFF INTERSTATE. VEHICLE DID STOP BUT PEDDLE HAD TO GO TO FLOOR.. THIS ON 10/20/2018 THE SECOND TIME, MY WIFE WAS DRIVING WITH ME AND MIDWAY ON A LONG TRIP, CAME OFF THE INTERSTATE IN SC TO GET GAS AND AT VERY SLOW SPEED WHILE IN THE GAS STATION THE BRAKE PEDDLE LOST PRESSURE AND HAD TO GO TO FLOOR TO STOP. 10/28/2018 HAS NOT HAPPENED SINCE THESE DATES AS OF 12/1/2018
Corrective Action:
BOUGHT VEHICLE NEW WITH ZERO MILES FROM CHEVROLET DEALER IN 2016. HAD APPROX 69,000 MILES WHEN THESE TWO EVENTS BELOW HAPPENED. THE FIRST INSTANCE MY WIFE WAS DRIVING ALONE AND AT THE END OF A LONG TRIP IN A HOTEL PARKING LOT IN NC CHARLOTTE AREA.. NO BRAKE PRESSURE AT A VERY SLOW SPEED AFTER COMING OFF INTERSTATE. VEHICLE DID STOP BUT PEDDLE HAD TO GO TO FLOOR.. THIS ON 10/20/2018 THE SECOND TIME, MY WIFE WAS DRIVING WITH ME AND MIDWAY ON A LONG TRIP, CAME OFF THE INTERSTATE IN SC TO GET GAS AND AT VERY SLOW SPEED WHILE IN THE GAS STATION THE BRAKE PEDDLE LOST PRESSURE AND HAD TO GO TO FLOOR TO STOP. 10/28/2018 HAS NOT HAPPENED SINCE THESE DATES AS OF 12/1/2018
Additional Notes:
BOUGHT VEHICLE NEW WITH ZERO MILES FROM CHEVROLET DEALER IN 2016. HAD APPROX 69,000 MILES WHEN THESE TWO EVENTS BELOW HAPPENED. THE FIRST INSTANCE MY WIFE WAS DRIVING ALONE AND AT THE END OF A LONG TRIP IN A HOTEL PARKING LOT IN NC CHARLOTTE AREA.. NO BRAKE PRESSURE AT A VERY SLOW SPEED AFTER COMING OFF INTERSTATE. VEHICLE DID STOP BUT PEDDLE HAD TO GO TO FLOOR.. THIS ON 10/20/2018 THE SECOND TIME, MY WIFE WAS DRIVING WITH ME AND MIDWAY ON A LONG TRIP, CAME OFF THE INTERSTATE IN SC TO GET GAS AND AT VERY SLOW SPEED WHILE IN THE GAS STATION THE BRAKE PEDDLE LOST PRESSURE AND HAD TO GO TO FLOOR TO STOP. 10/28/2018 HAS NOT HAPPENED SINCE THESE DATES AS OF 12/1/2018
Mfg Campaign: 11155359
Recall Date: Dec 1, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
A FEW WEEKS AGO, I WAS BACKING OUT OF A DRIVEWAY AND MY BRAKE PEDAL BECAME STIFF AND WOULD NOT MOVE. MY 2016 SUBURBAN LTZ KEPT SLIDING, I STOOD ON THE BRAKE EVEN THOUGH IT WASN'T SLOWING AND SHIFTED TO DRIVE. I TRIED AGAIN, IT HAPPENED A COUPLE OF TIMES, BUT I ATTRIBUTED IT TO THE RAIN. TODAY, I WAS IN TOWN AND BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL STUCK AGAIN AND MY SUBURBAN KEPT GOING BACK. THERE WERE OTHER VEHICLES PARKED NEAR ME, I PUT IT IN DRIVE ONCE AGAIN AS SOON AS I COULD. I DROVE THROUGH TOWN TO MY NEXT STOP AND CALLED MY HUSBAND TO TELL HIM WHAT HAPPENED. THE SUBURBAN DROVE FINE THROUGH TOWN, I WAS VERY CAUTIOUS AND SCARED. AS I WAS PULLING INTO THE PARKING PLACE OF MY NEXT STOP, THE BRAKE PEDAL DID IT AGAIN. I HAD ALREADY MENTALLY PREPARED FOR WHAT TO DO IF THIS HAPPENED AGAIN, SO THIS TIME I MASHED MY EMERGENCY BRAKE, JUST BARELY STOPPING BEFORE HITTING THE CAR PARKED IN FRONT OF ME. MY HUSBAND TOLD ME NOT TO DRIVE IT, HE WAS COMING TO GET ME AND OUR KIDS, WE CALLED CHEVROLET ROADSIDE SERVICE. A WRECKER CAME AND TOWED IT TO A NEARBY DEALERSHIP. IT WILL BE THE MIDDLE OF NEXT WEEK BEFORE THEY CAN LOOK AT IT. DEALERSHIP DIDN'T HAVE ANY COURTESY CARS, SO I AM OUT OF POCKET FOR A RENTAL RIGHT NOW, BUT I DON'T HAVE A CHOICE. I CAN'T PUT MY CHILDREN'S, MINE, OR OTHER'S LIVES IN DANGER. WE BOUGHT THIS SUBURBAN NEW AND IT HAS 36K MILES ON IT. OF COURSE AT THIS POINT I HAVE NO IDEA WHAT THE ISSUE IS, SO THAT'S WHY I GOT ONLINE AND BEGAN RESEARCHING, AFTER I FOUND THE OTHER COMPLAINTS I FIGURED SINCE THIS SOUNDS LIKE THE SAME ISSUE, I NEED TO REPORT IT.
Corrective Action:
A FEW WEEKS AGO, I WAS BACKING OUT OF A DRIVEWAY AND MY BRAKE PEDAL BECAME STIFF AND WOULD NOT MOVE. MY 2016 SUBURBAN LTZ KEPT SLIDING, I STOOD ON THE BRAKE EVEN THOUGH IT WASN'T SLOWING AND SHIFTED TO DRIVE. I TRIED AGAIN, IT HAPPENED A COUPLE OF TIMES, BUT I ATTRIBUTED IT TO THE RAIN. TODAY, I WAS IN TOWN AND BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL STUCK AGAIN AND MY SUBURBAN KEPT GOING BACK. THERE WERE OTHER VEHICLES PARKED NEAR ME, I PUT IT IN DRIVE ONCE AGAIN AS SOON AS I COULD. I DROVE THROUGH TOWN TO MY NEXT STOP AND CALLED MY HUSBAND TO TELL HIM WHAT HAPPENED. THE SUBURBAN DROVE FINE THROUGH TOWN, I WAS VERY CAUTIOUS AND SCARED. AS I WAS PULLING INTO THE PARKING PLACE OF MY NEXT STOP, THE BRAKE PEDAL DID IT AGAIN. I HAD ALREADY MENTALLY PREPARED FOR WHAT TO DO IF THIS HAPPENED AGAIN, SO THIS TIME I MASHED MY EMERGENCY BRAKE, JUST BARELY STOPPING BEFORE HITTING THE CAR PARKED IN FRONT OF ME. MY HUSBAND TOLD ME NOT TO DRIVE IT, HE WAS COMING TO GET ME AND OUR KIDS, WE CALLED CHEVROLET ROADSIDE SERVICE. A WRECKER CAME AND TOWED IT TO A NEARBY DEALERSHIP. IT WILL BE THE MIDDLE OF NEXT WEEK BEFORE THEY CAN LOOK AT IT. DEALERSHIP DIDN'T HAVE ANY COURTESY CARS, SO I AM OUT OF POCKET FOR A RENTAL RIGHT NOW, BUT I DON'T HAVE A CHOICE. I CAN'T PUT MY CHILDREN'S, MINE, OR OTHER'S LIVES IN DANGER. WE BOUGHT THIS SUBURBAN NEW AND IT HAS 36K MILES ON IT. OF COURSE AT THIS POINT I HAVE NO IDEA WHAT THE ISSUE IS, SO THAT'S WHY I GOT ONLINE AND BEGAN RESEARCHING, AFTER I FOUND THE OTHER COMPLAINTS I FIGURED SINCE THIS SOUNDS LIKE THE SAME ISSUE, I NEED TO REPORT IT.
Additional Notes:
A FEW WEEKS AGO, I WAS BACKING OUT OF A DRIVEWAY AND MY BRAKE PEDAL BECAME STIFF AND WOULD NOT MOVE. MY 2016 SUBURBAN LTZ KEPT SLIDING, I STOOD ON THE BRAKE EVEN THOUGH IT WASN'T SLOWING AND SHIFTED TO DRIVE. I TRIED AGAIN, IT HAPPENED A COUPLE OF TIMES, BUT I ATTRIBUTED IT TO THE RAIN. TODAY, I WAS IN TOWN AND BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL STUCK AGAIN AND MY SUBURBAN KEPT GOING BACK. THERE WERE OTHER VEHICLES PARKED NEAR ME, I PUT IT IN DRIVE ONCE AGAIN AS SOON AS I COULD. I DROVE THROUGH TOWN TO MY NEXT STOP AND CALLED MY HUSBAND TO TELL HIM WHAT HAPPENED. THE SUBURBAN DROVE FINE THROUGH TOWN, I WAS VERY CAUTIOUS AND SCARED. AS I WAS PULLING INTO THE PARKING PLACE OF MY NEXT STOP, THE BRAKE PEDAL DID IT AGAIN. I HAD ALREADY MENTALLY PREPARED FOR WHAT TO DO IF THIS HAPPENED AGAIN, SO THIS TIME I MASHED MY EMERGENCY BRAKE, JUST BARELY STOPPING BEFORE HITTING THE CAR PARKED IN FRONT OF ME. MY HUSBAND TOLD ME NOT TO DRIVE IT, HE WAS COMING TO GET ME AND OUR KIDS, WE CALLED CHEVROLET ROADSIDE SERVICE. A WRECKER CAME AND TOWED IT TO A NEARBY DEALERSHIP. IT WILL BE THE MIDDLE OF NEXT WEEK BEFORE THEY CAN LOOK AT IT. DEALERSHIP DIDN'T HAVE ANY COURTESY CARS, SO I AM OUT OF POCKET FOR A RENTAL RIGHT NOW, BUT I DON'T HAVE A CHOICE. I CAN'T PUT MY CHILDREN'S, MINE, OR OTHER'S LIVES IN DANGER. WE BOUGHT THIS SUBURBAN NEW AND IT HAS 36K MILES ON IT. OF COURSE AT THIS POINT I HAVE NO IDEA WHAT THE ISSUE IS, SO THAT'S WHY I GOT ONLINE AND BEGAN RESEARCHING, AFTER I FOUND THE OTHER COMPLAINTS I FIGURED SINCE THIS SOUNDS LIKE THE SAME ISSUE, I NEED TO REPORT IT.
Mfg Campaign: 11153427
Recall Date: Nov 23, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED THAT EXCESSIVE PRESSURE WAS NEEDED ON THE BRAKE PEDAL TO STOP THE VEHICLE. WHILE DRIVING AT HIGH SPEEDS, AN ABNORMAL NOISE WAS DETECTED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED THAT EXCESSIVE PRESSURE WAS NEEDED ON THE BRAKE PEDAL TO STOP THE VEHICLE. WHILE DRIVING AT HIGH SPEEDS, AN ABNORMAL NOISE WAS DETECTED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED THAT EXCESSIVE PRESSURE WAS NEEDED ON THE BRAKE PEDAL TO STOP THE VEHICLE. WHILE DRIVING AT HIGH SPEEDS, AN ABNORMAL NOISE WAS DETECTED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Mfg Campaign: 11152422
Recall Date: Nov 19, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
SINCE BUYING THIS CAR IN 2016 I HAVE HAD BRAKE PROBLEMS BUT DID NOT REALIZE. ANYTIME I PUT IT REVERSE OR FORWARD WHILE PARKING MY BRAKE PEDAL WOULD GET SO HARD., IT WAS VERY HARD TO STEP ON IT TO STOP THE CAR. COMPUTER KEPT SAYING BRAKE ASSIST AND I NEVER THOUGHT MUCH OF IT. PROBLEM CONTINUED TO GET PROGRESSIVELY WORSE WHERE I COULD NOT EVEN STOP THE CAR. I FINALLY TOOK IT INTO THE DEALERSHIP AND THEY REPLACED THE BRAKE VACUME PUMP. THERE WERE A FEW TIMES ESPECIALLY ON HILL PARKING THAT I THOUGHT I WAS GOING TO HIT ANOTHER CAR. IT ONLY HAPPENED WHILE PARKING, TRAFFIC OR DRIVE TROUGHS AT LOW SPEEDS
Corrective Action:
SINCE BUYING THIS CAR IN 2016 I HAVE HAD BRAKE PROBLEMS BUT DID NOT REALIZE. ANYTIME I PUT IT REVERSE OR FORWARD WHILE PARKING MY BRAKE PEDAL WOULD GET SO HARD., IT WAS VERY HARD TO STEP ON IT TO STOP THE CAR. COMPUTER KEPT SAYING BRAKE ASSIST AND I NEVER THOUGHT MUCH OF IT. PROBLEM CONTINUED TO GET PROGRESSIVELY WORSE WHERE I COULD NOT EVEN STOP THE CAR. I FINALLY TOOK IT INTO THE DEALERSHIP AND THEY REPLACED THE BRAKE VACUME PUMP. THERE WERE A FEW TIMES ESPECIALLY ON HILL PARKING THAT I THOUGHT I WAS GOING TO HIT ANOTHER CAR. IT ONLY HAPPENED WHILE PARKING, TRAFFIC OR DRIVE TROUGHS AT LOW SPEEDS
Additional Notes:
SINCE BUYING THIS CAR IN 2016 I HAVE HAD BRAKE PROBLEMS BUT DID NOT REALIZE. ANYTIME I PUT IT REVERSE OR FORWARD WHILE PARKING MY BRAKE PEDAL WOULD GET SO HARD., IT WAS VERY HARD TO STEP ON IT TO STOP THE CAR. COMPUTER KEPT SAYING BRAKE ASSIST AND I NEVER THOUGHT MUCH OF IT. PROBLEM CONTINUED TO GET PROGRESSIVELY WORSE WHERE I COULD NOT EVEN STOP THE CAR. I FINALLY TOOK IT INTO THE DEALERSHIP AND THEY REPLACED THE BRAKE VACUME PUMP. THERE WERE A FEW TIMES ESPECIALLY ON HILL PARKING THAT I THOUGHT I WAS GOING TO HIT ANOTHER CAR. IT ONLY HAPPENED WHILE PARKING, TRAFFIC OR DRIVE TROUGHS AT LOW SPEEDS
Mfg Campaign: 11139210
Recall Date: Oct 9, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
VACUUM PUMP WENT OUT WHILE DRIVING ON THE TURNPIKE AND THE BRAKES LOCKED UP
Corrective Action:
VACUUM PUMP WENT OUT WHILE DRIVING ON THE TURNPIKE AND THE BRAKES LOCKED UP
Additional Notes:
VACUUM PUMP WENT OUT WHILE DRIVING ON THE TURNPIKE AND THE BRAKES LOCKED UP
Mfg Campaign: 11132847
Recall Date: Oct 2, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VACUUM PUMP WENT OUT WHILE DRIVING ON THE TURNPIKE AND THE BRAKES LOCKED UP
Corrective Action:
VACUUM PUMP WENT OUT WHILE DRIVING ON THE TURNPIKE AND THE BRAKES LOCKED UP
Additional Notes:
VACUUM PUMP WENT OUT WHILE DRIVING ON THE TURNPIKE AND THE BRAKES LOCKED UP
Mfg Campaign: 11132847
Recall Date: Oct 2, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN TRYING TO STOP FROM A COAST, IN REVERSE OR MOVING FORWARD THE VEHICLE IS VERY HARD TO STOP, BRAKE PEDAL WILL NOT PUSH DOWN. I WAS TOLD THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED, OTHER PEOPLE WITH THIS VEHICLE HAVE HAD THE SAME ISSUE. FIRST HAPPENED IN SCHOOL PICK UP LINE COULD HAVE EASILY HIT A CHILD OR ANOTHER VEHICLE.
Corrective Action:
WHEN TRYING TO STOP FROM A COAST, IN REVERSE OR MOVING FORWARD THE VEHICLE IS VERY HARD TO STOP, BRAKE PEDAL WILL NOT PUSH DOWN. I WAS TOLD THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED, OTHER PEOPLE WITH THIS VEHICLE HAVE HAD THE SAME ISSUE. FIRST HAPPENED IN SCHOOL PICK UP LINE COULD HAVE EASILY HIT A CHILD OR ANOTHER VEHICLE.
Additional Notes:
WHEN TRYING TO STOP FROM A COAST, IN REVERSE OR MOVING FORWARD THE VEHICLE IS VERY HARD TO STOP, BRAKE PEDAL WILL NOT PUSH DOWN. I WAS TOLD THE BRAKE BOOSTER WAS FAULTY AND NEEDED TO BE REPLACED, OTHER PEOPLE WITH THIS VEHICLE HAVE HAD THE SAME ISSUE. FIRST HAPPENED IN SCHOOL PICK UP LINE COULD HAVE EASILY HIT A CHILD OR ANOTHER VEHICLE.
Mfg Campaign: 11129140
Recall Date: Sep 12, 2018
General Motors, Llc
Defect Description:
SUSPENSION:MULTIPLE AXLE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 30 MPH, THE FRONT PASSENGER WHEEL DETACHED FROM THE AXLE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE FAILURE MILEAGE WAS 40,000. *TT I PASSENGER LATER WENT TO ER FOR WORKUP DUE TO HEAD INJURY. MANUFACTURER WAS CONTACTED. UPDATED 10/15/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 30 MPH, THE FRONT PASSENGER WHEEL DETACHED FROM THE AXLE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE FAILURE MILEAGE WAS 40,000. *TT I PASSENGER LATER WENT TO ER FOR WORKUP DUE TO HEAD INJURY. MANUFACTURER WAS CONTACTED. UPDATED 10/15/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING 30 MPH, THE FRONT PASSENGER WHEEL DETACHED FROM THE AXLE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE FAILURE MILEAGE WAS 40,000. *TT I PASSENGER LATER WENT TO ER FOR WORKUP DUE TO HEAD INJURY. MANUFACTURER WAS CONTACTED. UPDATED 10/15/18*JB
Mfg Campaign: 11118725
Recall Date: Aug 9, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
POWER RUNNING BOARDS INTERMITTENTLY FAIL TO OPEN/CLOSE AS DESIGNED. THE BOARDS ON EITHER VEHICLE SIDE MAY PARTIALLY/FULLY OPEN AND OR CLOSE. THIS IS A TRIPPING/FALLING ISSUE AND SEVERAL PROFESSIONAL REPAIRS TO CORRECT HAVE RESULTED IN NO CORRECTIONS TO DEFECT.
Corrective Action:
POWER RUNNING BOARDS INTERMITTENTLY FAIL TO OPEN/CLOSE AS DESIGNED. THE BOARDS ON EITHER VEHICLE SIDE MAY PARTIALLY/FULLY OPEN AND OR CLOSE. THIS IS A TRIPPING/FALLING ISSUE AND SEVERAL PROFESSIONAL REPAIRS TO CORRECT HAVE RESULTED IN NO CORRECTIONS TO DEFECT.
Additional Notes:
POWER RUNNING BOARDS INTERMITTENTLY FAIL TO OPEN/CLOSE AS DESIGNED. THE BOARDS ON EITHER VEHICLE SIDE MAY PARTIALLY/FULLY OPEN AND OR CLOSE. THIS IS A TRIPPING/FALLING ISSUE AND SEVERAL PROFESSIONAL REPAIRS TO CORRECT HAVE RESULTED IN NO CORRECTIONS TO DEFECT.
Mfg Campaign: 11091922
Recall Date: May 4, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ATTACHED ARE IMAGES FROM THE IN-VEHICLE SCREEN OF OUR REAR-VIEW CAMERA AT NIGHT. WE ARE UNABLE TO SEE ANYTHING (ROW OF CARS, ROADS, DRIVEWAY, TRAFFIC, ETC) DUE TO THE LARGE RED BLURRY AREA. WE LIVE IN A RURAL AREA WITHOUT STREET LIGHTS SO THE REAR-VIEW CAMERA IS ESSENTIAL BUT THE CAMERA IS INEFFECTIVE ANYWHERE..THE CAMERA WAS CHECKED BY OUR DEALER AND FOUND TO BE "WORKING." IT WAS A DAYTIME APPOINTMENT DURING WHICH THE CAMERA IS CLEAR.. WE CONTACTED CHEVY DIRECTLY; THEIR FINAL EMAIL STATED "PER OUR DISTRICT MANAGER OF AFTERSALES, THE GLARE IS FROM THE LIGHTS/ BRAKE LIGHTS. IT HAS BEEN DETERMINED THAT THE VEHICLE IS OPERATING AS DESIGNED". SURELY A VEHICLE SHOULD NOT BE DESIGNED TO OBLITERATE NIGHT VISION DRIVING. AT NIGHT THE CAMERA IS USELESS AND POSES A SERIOUS SAFETY ISSUE. ONE IMAGE IS OUR DRIVEWAY WHICH WE CANNOT SEE UNLESS WE LOWER THE DRIVER'S SIDE WINDOW TO FOLLOW THE EDGE. THE OTHER IMAGE IS FROM OUR DRIVEWAY ONTO OUR ROAD.THE IMAGE IS THE SAME ON ANY ROAD OR LOT. CHEVROLET SEEMS CONTENT TO LEAVE THIS HAZARDOUS SITUATION AS IS AND REFUSES TO FIX OR REPLACE THE CAMERA. SURELY SOME TECHNOLOGY EXISTS TO REMEDY THIS PROBLEM. WE ARE HOPING HAT YOU CAN ACT UPON THIS.WE CANNOT EMPHASIZE STRONGLY ENOUGH HOW DIFFICULT NIGHT DRIVING IS WITH THE CAMERA AS IS. WE CAN FURNISH MORE IMAGES (PARKING LOTS, ETC) BUT THEY ARE ALL THE SAME. RAIN MAKES IT WORSE. DEPTH PERCEPTION IS NON-EXISTENT. WE ARE WILLING TO HAVE ANYONE LOOK AT OUR VEHICLE IF THAT HELPS. THE DRIVEWAY PHOTO WAS TAKEN 2/28/2018 AT 7:33 PM THE SECOND IMAGE WAS AT 7:44 PM AT THE DATE NOTED. THANK YOU.
Corrective Action:
ATTACHED ARE IMAGES FROM THE IN-VEHICLE SCREEN OF OUR REAR-VIEW CAMERA AT NIGHT. WE ARE UNABLE TO SEE ANYTHING (ROW OF CARS, ROADS, DRIVEWAY, TRAFFIC, ETC) DUE TO THE LARGE RED BLURRY AREA. WE LIVE IN A RURAL AREA WITHOUT STREET LIGHTS SO THE REAR-VIEW CAMERA IS ESSENTIAL BUT THE CAMERA IS INEFFECTIVE ANYWHERE..THE CAMERA WAS CHECKED BY OUR DEALER AND FOUND TO BE "WORKING." IT WAS A DAYTIME APPOINTMENT DURING WHICH THE CAMERA IS CLEAR.. WE CONTACTED CHEVY DIRECTLY; THEIR FINAL EMAIL STATED "PER OUR DISTRICT MANAGER OF AFTERSALES, THE GLARE IS FROM THE LIGHTS/ BRAKE LIGHTS. IT HAS BEEN DETERMINED THAT THE VEHICLE IS OPERATING AS DESIGNED". SURELY A VEHICLE SHOULD NOT BE DESIGNED TO OBLITERATE NIGHT VISION DRIVING. AT NIGHT THE CAMERA IS USELESS AND POSES A SERIOUS SAFETY ISSUE. ONE IMAGE IS OUR DRIVEWAY WHICH WE CANNOT SEE UNLESS WE LOWER THE DRIVER'S SIDE WINDOW TO FOLLOW THE EDGE. THE OTHER IMAGE IS FROM OUR DRIVEWAY ONTO OUR ROAD.THE IMAGE IS THE SAME ON ANY ROAD OR LOT. CHEVROLET SEEMS CONTENT TO LEAVE THIS HAZARDOUS SITUATION AS IS AND REFUSES TO FIX OR REPLACE THE CAMERA. SURELY SOME TECHNOLOGY EXISTS TO REMEDY THIS PROBLEM. WE ARE HOPING HAT YOU CAN ACT UPON THIS.WE CANNOT EMPHASIZE STRONGLY ENOUGH HOW DIFFICULT NIGHT DRIVING IS WITH THE CAMERA AS IS. WE CAN FURNISH MORE IMAGES (PARKING LOTS, ETC) BUT THEY ARE ALL THE SAME. RAIN MAKES IT WORSE. DEPTH PERCEPTION IS NON-EXISTENT. WE ARE WILLING TO HAVE ANYONE LOOK AT OUR VEHICLE IF THAT HELPS. THE DRIVEWAY PHOTO WAS TAKEN 2/28/2018 AT 7:33 PM THE SECOND IMAGE WAS AT 7:44 PM AT THE DATE NOTED. THANK YOU.
Additional Notes:
ATTACHED ARE IMAGES FROM THE IN-VEHICLE SCREEN OF OUR REAR-VIEW CAMERA AT NIGHT. WE ARE UNABLE TO SEE ANYTHING (ROW OF CARS, ROADS, DRIVEWAY, TRAFFIC, ETC) DUE TO THE LARGE RED BLURRY AREA. WE LIVE IN A RURAL AREA WITHOUT STREET LIGHTS SO THE REAR-VIEW CAMERA IS ESSENTIAL BUT THE CAMERA IS INEFFECTIVE ANYWHERE..THE CAMERA WAS CHECKED BY OUR DEALER AND FOUND TO BE "WORKING." IT WAS A DAYTIME APPOINTMENT DURING WHICH THE CAMERA IS CLEAR.. WE CONTACTED CHEVY DIRECTLY; THEIR FINAL EMAIL STATED "PER OUR DISTRICT MANAGER OF AFTERSALES, THE GLARE IS FROM THE LIGHTS/ BRAKE LIGHTS. IT HAS BEEN DETERMINED THAT THE VEHICLE IS OPERATING AS DESIGNED". SURELY A VEHICLE SHOULD NOT BE DESIGNED TO OBLITERATE NIGHT VISION DRIVING. AT NIGHT THE CAMERA IS USELESS AND POSES A SERIOUS SAFETY ISSUE. ONE IMAGE IS OUR DRIVEWAY WHICH WE CANNOT SEE UNLESS WE LOWER THE DRIVER'S SIDE WINDOW TO FOLLOW THE EDGE. THE OTHER IMAGE IS FROM OUR DRIVEWAY ONTO OUR ROAD.THE IMAGE IS THE SAME ON ANY ROAD OR LOT. CHEVROLET SEEMS CONTENT TO LEAVE THIS HAZARDOUS SITUATION AS IS AND REFUSES TO FIX OR REPLACE THE CAMERA. SURELY SOME TECHNOLOGY EXISTS TO REMEDY THIS PROBLEM. WE ARE HOPING HAT YOU CAN ACT UPON THIS.WE CANNOT EMPHASIZE STRONGLY ENOUGH HOW DIFFICULT NIGHT DRIVING IS WITH THE CAMERA AS IS. WE CAN FURNISH MORE IMAGES (PARKING LOTS, ETC) BUT THEY ARE ALL THE SAME. RAIN MAKES IT WORSE. DEPTH PERCEPTION IS NON-EXISTENT. WE ARE WILLING TO HAVE ANYONE LOOK AT OUR VEHICLE IF THAT HELPS. THE DRIVEWAY PHOTO WAS TAKEN 2/28/2018 AT 7:33 PM THE SECOND IMAGE WAS AT 7:44 PM AT THE DATE NOTED. THANK YOU.
Mfg Campaign: 11083511
Recall Date: Apr 5, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
VACUUM BOOSTER WENT COMPLETELY BAD AT 49,000 MILES THERE IS NO SAFETY RECALL ON THIS ISSUE AND THIS CAN CAUSE YOUR BRAKES TO NOT WORK, MAKES THEM EXTREMELY HARD TO PUSH EXERTING ALL YOUR STRENGTH TO GET THE BREAKS TO WORK. THE FIRST TIME THIS HAPPENED WAS WEEKS AGO AT A STOP LIGHT WHEN THE BREAKS QUIT WORKING, I NEARLY HIT THE CAR IN FRONT OF ME. I TOOK IT IMMEDIATELY TO LES SCWAB AND THEY SAID THE VACUUM BOOSTER WAS OUT AND TO TAKE IT TO THE DEALER. GM INFORMED ME THAT IT'S NOT COVERED UNDER THE WARRANTY. I HAD TO PAY OUT OF MY POCKET TO FIX AND ISSUE THAT SEVERAL PEOPLE HAVE REPORTED AND I JOINED A CLASS ACTION LAWSUIT WITH OTHER OWNERS OF 2015-2016 CHEVY SUBURBAN ALL WITH UNDER 50K MILES SOME HAD THIS ISSUE AT 20K MILES. GM IS AWARE OF THE ISSUE AND CONTINUES TO DO NOTHING ABOUT THE PROBLEM PUTTING PEOPLES LIVES IN DANGER EVERYDAY.
Corrective Action:
VACUUM BOOSTER WENT COMPLETELY BAD AT 49,000 MILES THERE IS NO SAFETY RECALL ON THIS ISSUE AND THIS CAN CAUSE YOUR BRAKES TO NOT WORK, MAKES THEM EXTREMELY HARD TO PUSH EXERTING ALL YOUR STRENGTH TO GET THE BREAKS TO WORK. THE FIRST TIME THIS HAPPENED WAS WEEKS AGO AT A STOP LIGHT WHEN THE BREAKS QUIT WORKING, I NEARLY HIT THE CAR IN FRONT OF ME. I TOOK IT IMMEDIATELY TO LES SCWAB AND THEY SAID THE VACUUM BOOSTER WAS OUT AND TO TAKE IT TO THE DEALER. GM INFORMED ME THAT IT'S NOT COVERED UNDER THE WARRANTY. I HAD TO PAY OUT OF MY POCKET TO FIX AND ISSUE THAT SEVERAL PEOPLE HAVE REPORTED AND I JOINED A CLASS ACTION LAWSUIT WITH OTHER OWNERS OF 2015-2016 CHEVY SUBURBAN ALL WITH UNDER 50K MILES SOME HAD THIS ISSUE AT 20K MILES. GM IS AWARE OF THE ISSUE AND CONTINUES TO DO NOTHING ABOUT THE PROBLEM PUTTING PEOPLES LIVES IN DANGER EVERYDAY.
Additional Notes:
VACUUM BOOSTER WENT COMPLETELY BAD AT 49,000 MILES THERE IS NO SAFETY RECALL ON THIS ISSUE AND THIS CAN CAUSE YOUR BRAKES TO NOT WORK, MAKES THEM EXTREMELY HARD TO PUSH EXERTING ALL YOUR STRENGTH TO GET THE BREAKS TO WORK. THE FIRST TIME THIS HAPPENED WAS WEEKS AGO AT A STOP LIGHT WHEN THE BREAKS QUIT WORKING, I NEARLY HIT THE CAR IN FRONT OF ME. I TOOK IT IMMEDIATELY TO LES SCWAB AND THEY SAID THE VACUUM BOOSTER WAS OUT AND TO TAKE IT TO THE DEALER. GM INFORMED ME THAT IT'S NOT COVERED UNDER THE WARRANTY. I HAD TO PAY OUT OF MY POCKET TO FIX AND ISSUE THAT SEVERAL PEOPLE HAVE REPORTED AND I JOINED A CLASS ACTION LAWSUIT WITH OTHER OWNERS OF 2015-2016 CHEVY SUBURBAN ALL WITH UNDER 50K MILES SOME HAD THIS ISSUE AT 20K MILES. GM IS AWARE OF THE ISSUE AND CONTINUES TO DO NOTHING ABOUT THE PROBLEM PUTTING PEOPLES LIVES IN DANGER EVERYDAY.
Mfg Campaign: 11075730
Recall Date: Mar 1, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I HAD A VERY BAD ACCIDENT IN DEC 05, 2017 TROUGHT THE HIT , THE HIT WAS SO STRONG , AND THE AIRBAGS DID NOT OPEN FOR ME AND MY FRIEND, SHE HIT HER HEAD AND KNIE ON THE BOARD I HAD CARDIAC CONTUSION HAD TO STAY AT THE HOSPITAL POLICE WAS SURPRISE THAT THE AIRBAG DID NOT GO ON, AND THE HOSPITAL
Corrective Action:
I HAD A VERY BAD ACCIDENT IN DEC 05, 2017 TROUGHT THE HIT , THE HIT WAS SO STRONG , AND THE AIRBAGS DID NOT OPEN FOR ME AND MY FRIEND, SHE HIT HER HEAD AND KNIE ON THE BOARD I HAD CARDIAC CONTUSION HAD TO STAY AT THE HOSPITAL POLICE WAS SURPRISE THAT THE AIRBAG DID NOT GO ON, AND THE HOSPITAL
Additional Notes:
I HAD A VERY BAD ACCIDENT IN DEC 05, 2017 TROUGHT THE HIT , THE HIT WAS SO STRONG , AND THE AIRBAGS DID NOT OPEN FOR ME AND MY FRIEND, SHE HIT HER HEAD AND KNIE ON THE BOARD I HAD CARDIAC CONTUSION HAD TO STAY AT THE HOSPITAL POLICE WAS SURPRISE THAT THE AIRBAG DID NOT GO ON, AND THE HOSPITAL
Mfg Campaign: 11073452
Recall Date: Feb 18, 2018
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