Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
Consumer Complaints
90 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11279550
Recall Date: Nov 12, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11279550
Recall Date: Nov 12, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE CAP LESS FILLER'S AUTOMATIC FLAP BROKE. WE NOTICED THIS SHORTLY AFTER WE BOUGHT THE VEHICLE
Corrective Action:
THE CAP LESS FILLER'S AUTOMATIC FLAP BROKE. WE NOTICED THIS SHORTLY AFTER WE BOUGHT THE VEHICLE
Additional Notes:
THE CAP LESS FILLER'S AUTOMATIC FLAP BROKE. WE NOTICED THIS SHORTLY AFTER WE BOUGHT THE VEHICLE
Mfg Campaign: 11258738
Recall Date: Sep 28, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
INVOLVED IN A SERIOUS FRONT END COLLISION AND AIRBAGS DID NOT DEPLOY. HIT BETWEEN FRONT WHEEL AND FRONT BUMPER. WAS LEAVING A STOP SIGN WHEN HIT. VEHICLE THAT HIT ME WAS GOING AT LEAST 40 MPH.
Corrective Action:
INVOLVED IN A SERIOUS FRONT END COLLISION AND AIRBAGS DID NOT DEPLOY. HIT BETWEEN FRONT WHEEL AND FRONT BUMPER. WAS LEAVING A STOP SIGN WHEN HIT. VEHICLE THAT HIT ME WAS GOING AT LEAST 40 MPH.
Additional Notes:
INVOLVED IN A SERIOUS FRONT END COLLISION AND AIRBAGS DID NOT DEPLOY. HIT BETWEEN FRONT WHEEL AND FRONT BUMPER. WAS LEAVING A STOP SIGN WHEN HIT. VEHICLE THAT HIT ME WAS GOING AT LEAST 40 MPH.
Mfg Campaign: 11228616
Recall Date: Jul 1, 2019
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FRAME WAX PEELING, RESULTING IN CORROSION. AT THE CURRENT RATE, CORROSION WILL AFFECT THE STRUCTURAL INTEGRITY OF THE FRAME IN THE FUTURE. PROBLEM MAY HAVE RESULTED FROM IMPROPER WAX APPLICATION TECHNIQUE OR IMPROPER PREPARATION OF FRAME PRIOR TO WAX APPLICATION. NORMAL VEHICLE USE.
Corrective Action:
FRAME WAX PEELING, RESULTING IN CORROSION. AT THE CURRENT RATE, CORROSION WILL AFFECT THE STRUCTURAL INTEGRITY OF THE FRAME IN THE FUTURE. PROBLEM MAY HAVE RESULTED FROM IMPROPER WAX APPLICATION TECHNIQUE OR IMPROPER PREPARATION OF FRAME PRIOR TO WAX APPLICATION. NORMAL VEHICLE USE.
Additional Notes:
FRAME WAX PEELING, RESULTING IN CORROSION. AT THE CURRENT RATE, CORROSION WILL AFFECT THE STRUCTURAL INTEGRITY OF THE FRAME IN THE FUTURE. PROBLEM MAY HAVE RESULTED FROM IMPROPER WAX APPLICATION TECHNIQUE OR IMPROPER PREPARATION OF FRAME PRIOR TO WAX APPLICATION. NORMAL VEHICLE USE.
Mfg Campaign: 11208243
Recall Date: May 17, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. AFTERWARDS, THE "FAILURE TO OPEN RIGHT DOOR, ROLL WINDOW DOWN, AND PUT BACK UP" WARNING INDICATOR ILLUMINATED. THE CONTACT FOLLOWED THE INSTRUCTIONS AND THE VEHICLE RESTARTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO BANNER CHEVROLET (5173, 5950 CHEF MENTEUR HWY, NEW ORLEANS, LA 70126, (504) 302-8900) WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY CABLE OVERHEATED, WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,311.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. AFTERWARDS, THE "FAILURE TO OPEN RIGHT DOOR, ROLL WINDOW DOWN, AND PUT BACK UP" WARNING INDICATOR ILLUMINATED. THE CONTACT FOLLOWED THE INSTRUCTIONS AND THE VEHICLE RESTARTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO BANNER CHEVROLET (5173, 5950 CHEF MENTEUR HWY, NEW ORLEANS, LA 70126, (504) 302-8900) WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY CABLE OVERHEATED, WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,311.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. AFTERWARDS, THE "FAILURE TO OPEN RIGHT DOOR, ROLL WINDOW DOWN, AND PUT BACK UP" WARNING INDICATOR ILLUMINATED. THE CONTACT FOLLOWED THE INSTRUCTIONS AND THE VEHICLE RESTARTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO BANNER CHEVROLET (5173, 5950 CHEF MENTEUR HWY, NEW ORLEANS, LA 70126, (504) 302-8900) WHERE IT WAS DIAGNOSED THAT THE NEGATIVE BATTERY CABLE OVERHEATED, WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,311.
Mfg Campaign: 11186543
Recall Date: Mar 13, 2019
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
DEFECTIVE REAR CENTER SEAT BELT. WOULD NOT EXTEND OUT.
Corrective Action:
DEFECTIVE REAR CENTER SEAT BELT. WOULD NOT EXTEND OUT.
Additional Notes:
DEFECTIVE REAR CENTER SEAT BELT. WOULD NOT EXTEND OUT.
Mfg Campaign: 11163326
Recall Date: Dec 25, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT AND MISS FIRING. FAULTY FUEL INJECTOR ON CYLINDER #1.
Corrective Action:
CHECK ENGINE LIGHT AND MISS FIRING. FAULTY FUEL INJECTOR ON CYLINDER #1.
Additional Notes:
CHECK ENGINE LIGHT AND MISS FIRING. FAULTY FUEL INJECTOR ON CYLINDER #1.
Mfg Campaign: 11163327
Recall Date: Dec 25, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE FILLER NECK ON MY 3 MONTH OLD 2018 CHEVROLET SUBURBAN 1500, HAD TO BE REPLACED BECAUSE OF AN O RING THAT WAS MISSING, CAUSING THE FUEL TANK NOT TO PRESSURIZE PROPERLY CAUSING THE FUEL MANAGEMENT SYSTEM TO SEND AN OBD II FAULT.
Corrective Action:
THE FILLER NECK ON MY 3 MONTH OLD 2018 CHEVROLET SUBURBAN 1500, HAD TO BE REPLACED BECAUSE OF AN O RING THAT WAS MISSING, CAUSING THE FUEL TANK NOT TO PRESSURIZE PROPERLY CAUSING THE FUEL MANAGEMENT SYSTEM TO SEND AN OBD II FAULT.
Additional Notes:
THE FILLER NECK ON MY 3 MONTH OLD 2018 CHEVROLET SUBURBAN 1500, HAD TO BE REPLACED BECAUSE OF AN O RING THAT WAS MISSING, CAUSING THE FUEL TANK NOT TO PRESSURIZE PROPERLY CAUSING THE FUEL MANAGEMENT SYSTEM TO SEND AN OBD II FAULT.
Mfg Campaign: 11129703
Recall Date: Sep 15, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING 75 MPH, A VEHICLE CRASHED INTO A GUARDRAIL AND BOUNCED BACK ONTO THE ROADWAY. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF THE VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED SHOULDER AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER ALSO SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT WHERE IT WAS AWAITING INSPECTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,700.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING 75 MPH, A VEHICLE CRASHED INTO A GUARDRAIL AND BOUNCED BACK ONTO THE ROADWAY. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF THE VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED SHOULDER AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER ALSO SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT WHERE IT WAS AWAITING INSPECTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,700.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING 75 MPH, A VEHICLE CRASHED INTO A GUARDRAIL AND BOUNCED BACK ONTO THE ROADWAY. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF THE VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED SHOULDER AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER ALSO SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT WHERE IT WAS AWAITING INSPECTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,700.
Mfg Campaign: 11089761
Recall Date: Apr 23, 2018
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