Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
Consumer Complaints
90 ComplaintsGeneral Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My wife and son were traveling on the interstate in Indianapolis and the brakes began to fail in our 2018 Chevy Suburban. The brake pedal was almost impossible to depress to get the vehicle to even slow down. She was afraid that she was not going to be able to stop and get in a crash. Fortunately, she was able to maneuver the vehicle to the shoulder as it finally slowed down enough. She was afraid to go any farther to an exit for fear of not being able to stop down a sloping exit. So she was able to come to a stop on the shoulder of the interstate. Their was a warning light that came on as this was happening, which was the ABS warning light. It was towed to Andy Mohr Speedway Chevrolet and they have diagnosed it as a failed vacuum pump. After doing research, I found that there is a recall on 2018 Chevrolet Suburban for the vacuum pump. However, the VIN on my vehicle wasn't included. The recall number is N192268490. The information listed in this recall sounds exactly was happened to our vehicle causing the very dangerous condition that could have resulted in a tragic crash.
Corrective Action:
My wife and son were traveling on the interstate in Indianapolis and the brakes began to fail in our 2018 Chevy Suburban. The brake pedal was almost impossible to depress to get the vehicle to even slow down. She was afraid that she was not going to be able to stop and get in a crash. Fortunately, she was able to maneuver the vehicle to the shoulder as it finally slowed down enough. She was afraid to go any farther to an exit for fear of not being able to stop down a sloping exit. So she was able to come to a stop on the shoulder of the interstate. Their was a warning light that came on as this was happening, which was the ABS warning light. It was towed to Andy Mohr Speedway Chevrolet and they have diagnosed it as a failed vacuum pump. After doing research, I found that there is a recall on 2018 Chevrolet Suburban for the vacuum pump. However, the VIN on my vehicle wasn't included. The recall number is N192268490. The information listed in this recall sounds exactly was happened to our vehicle causing the very dangerous condition that could have resulted in a tragic crash.
Additional Notes:
My wife and son were traveling on the interstate in Indianapolis and the brakes began to fail in our 2018 Chevy Suburban. The brake pedal was almost impossible to depress to get the vehicle to even slow down. She was afraid that she was not going to be able to stop and get in a crash. Fortunately, she was able to maneuver the vehicle to the shoulder as it finally slowed down enough. She was afraid to go any farther to an exit for fear of not being able to stop down a sloping exit. So she was able to come to a stop on the shoulder of the interstate. Their was a warning light that came on as this was happening, which was the ABS warning light. It was towed to Andy Mohr Speedway Chevrolet and they have diagnosed it as a failed vacuum pump. After doing research, I found that there is a recall on 2018 Chevrolet Suburban for the vacuum pump. However, the VIN on my vehicle wasn't included. The recall number is N192268490. The information listed in this recall sounds exactly was happened to our vehicle causing the very dangerous condition that could have resulted in a tragic crash.
Mfg Campaign: 11424458
Recall Date: Jul 12, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
TL* THE CONTACT OWNED A 2018 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING DOWNHILL AT 55 MPH, THE MESSAGE HILL DESCENT ASSIST DISABLED WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR BEFORE THE ABS SYSTEM ACTIVATED AND THE VEHICLE WAS STOPPED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GEORGE GEE BUICK GMC (21502 E GEORGE GEE AVE, LIBERTY LAKE, WA 99019, (509) 343-2391) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Corrective Action:
TL* THE CONTACT OWNED A 2018 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING DOWNHILL AT 55 MPH, THE MESSAGE HILL DESCENT ASSIST DISABLED WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR BEFORE THE ABS SYSTEM ACTIVATED AND THE VEHICLE WAS STOPPED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GEORGE GEE BUICK GMC (21502 E GEORGE GEE AVE, LIBERTY LAKE, WA 99019, (509) 343-2391) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Additional Notes:
TL* THE CONTACT OWNED A 2018 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING DOWNHILL AT 55 MPH, THE MESSAGE HILL DESCENT ASSIST DISABLED WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR BEFORE THE ABS SYSTEM ACTIVATED AND THE VEHICLE WAS STOPPED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GEORGE GEE BUICK GMC (21502 E GEORGE GEE AVE, LIBERTY LAKE, WA 99019, (509) 343-2391) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Mfg Campaign: 11416173
Recall Date: May 11, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY DOORS LOCK WITH THE CAR WITH THE KEYS IN THE CAR, MY KIDS WERE IN MY CAR AND I GOT LOCKED OUT WITH MY KEYS IN IT, THERE WAS A BATTERY REPLACEMENT DONE WHEN I TOOK MY CAR IN FOR A RECALL NOTICE A MONTH AGO (MAYBE 2 MONTHS), ALSO THE LOCK BUTTON WORKS BUT WHEN I PUSH THE MIDDLE BUTTON IT WILL NOT AUTO START , WHEN I PUSH THE BUTTON ON THE HANDLE OUTSIDE THE CAR DOOR IT WILL NOT UNLOCK,& MY CAR WILL TELL ME THAT MY REMOTE ISN'T DETECTED WHEN THE KEYS ARE IN THE CAR. I WAS AT HOME WHEN IT LOCKED WITH MY KIDS IN THE CAR I PUT THEM IN THE CAR AND I WALKED AROUND TO THE OTHER SIDE OF THE CAR AND IT LOCKED THAT QUICKLY IN MY DRIVEWAY AT HOME NOT EVEN RUNNING NOT MOVING.
Corrective Action:
MY DOORS LOCK WITH THE CAR WITH THE KEYS IN THE CAR, MY KIDS WERE IN MY CAR AND I GOT LOCKED OUT WITH MY KEYS IN IT, THERE WAS A BATTERY REPLACEMENT DONE WHEN I TOOK MY CAR IN FOR A RECALL NOTICE A MONTH AGO (MAYBE 2 MONTHS), ALSO THE LOCK BUTTON WORKS BUT WHEN I PUSH THE MIDDLE BUTTON IT WILL NOT AUTO START , WHEN I PUSH THE BUTTON ON THE HANDLE OUTSIDE THE CAR DOOR IT WILL NOT UNLOCK,& MY CAR WILL TELL ME THAT MY REMOTE ISN'T DETECTED WHEN THE KEYS ARE IN THE CAR. I WAS AT HOME WHEN IT LOCKED WITH MY KIDS IN THE CAR I PUT THEM IN THE CAR AND I WALKED AROUND TO THE OTHER SIDE OF THE CAR AND IT LOCKED THAT QUICKLY IN MY DRIVEWAY AT HOME NOT EVEN RUNNING NOT MOVING.
Additional Notes:
MY DOORS LOCK WITH THE CAR WITH THE KEYS IN THE CAR, MY KIDS WERE IN MY CAR AND I GOT LOCKED OUT WITH MY KEYS IN IT, THERE WAS A BATTERY REPLACEMENT DONE WHEN I TOOK MY CAR IN FOR A RECALL NOTICE A MONTH AGO (MAYBE 2 MONTHS), ALSO THE LOCK BUTTON WORKS BUT WHEN I PUSH THE MIDDLE BUTTON IT WILL NOT AUTO START , WHEN I PUSH THE BUTTON ON THE HANDLE OUTSIDE THE CAR DOOR IT WILL NOT UNLOCK,& MY CAR WILL TELL ME THAT MY REMOTE ISN'T DETECTED WHEN THE KEYS ARE IN THE CAR. I WAS AT HOME WHEN IT LOCKED WITH MY KIDS IN THE CAR I PUT THEM IN THE CAR AND I WALKED AROUND TO THE OTHER SIDE OF THE CAR AND IT LOCKED THAT QUICKLY IN MY DRIVEWAY AT HOME NOT EVEN RUNNING NOT MOVING.
Mfg Campaign: 11416217
Recall Date: May 11, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Corrective Action:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Additional Notes:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Mfg Campaign: 11395943
Recall Date: Feb 12, 2021
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Corrective Action:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Additional Notes:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Mfg Campaign: 11395943
Recall Date: Feb 12, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Corrective Action:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Additional Notes:
I PURCHASED THIS VEHICLE IN DEC OF 2019 USED. 35,000 MILES. NOW HAS 88,000 AND THE TRANSMISSION WENT OUT. REGULAR OIL CHANGES. NO WARNING LIGHTS. NO ISSUES. STOPPED RUNNING. AFTER HAVING SOMEONE LOOK AT IT TO SEE WHAT THE ISSUE WAS, THE MECHANIC SAID THE ENTIRE TRANSMISSION HAS TO EITHER BE REBUILT OR REPLACED.
Mfg Campaign: 11395943
Recall Date: Feb 12, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I DRIVE A 2018 CHEVY SUBURBAN. THIS CAR HAD NO LIGHTS ON AND HAS LESS THAN 18K MILES ON IT. IT IS JUST OVER TWO YEARS OLD AND THERE ARE NO RECALLS ON THE VEHICLE. I WAS DRIVING WITH MY [XXX] CHILD AND WE HAD DRIVEN ABOUT A MILE. WE WERE ON THE FEEDER ROAD ABOUT TO GET ON THE FREEWAY. THE CAR STARTED SPONTANEOUSLY ACCELERATING ON ITS OWN. JERKING FASTER AND FASTER WITHOUT ME TOUCHING THE GAS. IT WAS LIKE WE WERE ON A RUNAWAY TRAIN. I PANICKED AND SLAMMED MY FOOT ON THE BREAKS. THERE WERE NO BREAKS - NO TENSION OR PRESSURE IN THE BRAKE PEDAL. THE PEDAL JUST CONTINUOUSLY SLAMMED INTO THE BOTTOM OF THE CAR. I COULDN'T STOP US. I THOUGHT QUICKLY AND SLAMMED MY FOOT ON THE PARKING BRAKE AS OUR CAR CONTINUED TO ACCELERATE QUICKLY WITH NO BRAKE FUNCTION. WE JOLTED TO A STOP AS CARS ZOOMED AROUND US HONKING AND YELLING. WHEN I TOOK THE CAR OFF OF THE PARKING BREAK, THE SAME PROBLEM CONTINUED. NO BREAKS AND SPORADIC ACCELERATION. IMMEDIATELY AFTER THIS INCIDENT A LIGHT CAME ON THAT SAID 'SERVICE STABILITRAK'. THE CAR WAS TOWED TO THE DEALERSHIP. I'M SHARING THIS FOR ALL CAR OWNERS TO REMEMBER THE POWER OF YOUR PARKING BREAK IN AN EMERGENCY. IT'S ONE THING TO BE ANNOYED WHEN YOUR CAR WON'T GO, BUT IT IS PURE PANIC AND FEAR WHEN YOUR CAR WON'T STOP AND KEEPS GOING FASTER - ESPECIALLY WITH YOUR PRECIOUS CHILD IN THE BACK SEAT. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I DRIVE A 2018 CHEVY SUBURBAN. THIS CAR HAD NO LIGHTS ON AND HAS LESS THAN 18K MILES ON IT. IT IS JUST OVER TWO YEARS OLD AND THERE ARE NO RECALLS ON THE VEHICLE. I WAS DRIVING WITH MY [XXX] CHILD AND WE HAD DRIVEN ABOUT A MILE. WE WERE ON THE FEEDER ROAD ABOUT TO GET ON THE FREEWAY. THE CAR STARTED SPONTANEOUSLY ACCELERATING ON ITS OWN. JERKING FASTER AND FASTER WITHOUT ME TOUCHING THE GAS. IT WAS LIKE WE WERE ON A RUNAWAY TRAIN. I PANICKED AND SLAMMED MY FOOT ON THE BREAKS. THERE WERE NO BREAKS - NO TENSION OR PRESSURE IN THE BRAKE PEDAL. THE PEDAL JUST CONTINUOUSLY SLAMMED INTO THE BOTTOM OF THE CAR. I COULDN'T STOP US. I THOUGHT QUICKLY AND SLAMMED MY FOOT ON THE PARKING BRAKE AS OUR CAR CONTINUED TO ACCELERATE QUICKLY WITH NO BRAKE FUNCTION. WE JOLTED TO A STOP AS CARS ZOOMED AROUND US HONKING AND YELLING. WHEN I TOOK THE CAR OFF OF THE PARKING BREAK, THE SAME PROBLEM CONTINUED. NO BREAKS AND SPORADIC ACCELERATION. IMMEDIATELY AFTER THIS INCIDENT A LIGHT CAME ON THAT SAID 'SERVICE STABILITRAK'. THE CAR WAS TOWED TO THE DEALERSHIP. I'M SHARING THIS FOR ALL CAR OWNERS TO REMEMBER THE POWER OF YOUR PARKING BREAK IN AN EMERGENCY. IT'S ONE THING TO BE ANNOYED WHEN YOUR CAR WON'T GO, BUT IT IS PURE PANIC AND FEAR WHEN YOUR CAR WON'T STOP AND KEEPS GOING FASTER - ESPECIALLY WITH YOUR PRECIOUS CHILD IN THE BACK SEAT. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I DRIVE A 2018 CHEVY SUBURBAN. THIS CAR HAD NO LIGHTS ON AND HAS LESS THAN 18K MILES ON IT. IT IS JUST OVER TWO YEARS OLD AND THERE ARE NO RECALLS ON THE VEHICLE. I WAS DRIVING WITH MY [XXX] CHILD AND WE HAD DRIVEN ABOUT A MILE. WE WERE ON THE FEEDER ROAD ABOUT TO GET ON THE FREEWAY. THE CAR STARTED SPONTANEOUSLY ACCELERATING ON ITS OWN. JERKING FASTER AND FASTER WITHOUT ME TOUCHING THE GAS. IT WAS LIKE WE WERE ON A RUNAWAY TRAIN. I PANICKED AND SLAMMED MY FOOT ON THE BREAKS. THERE WERE NO BREAKS - NO TENSION OR PRESSURE IN THE BRAKE PEDAL. THE PEDAL JUST CONTINUOUSLY SLAMMED INTO THE BOTTOM OF THE CAR. I COULDN'T STOP US. I THOUGHT QUICKLY AND SLAMMED MY FOOT ON THE PARKING BRAKE AS OUR CAR CONTINUED TO ACCELERATE QUICKLY WITH NO BRAKE FUNCTION. WE JOLTED TO A STOP AS CARS ZOOMED AROUND US HONKING AND YELLING. WHEN I TOOK THE CAR OFF OF THE PARKING BREAK, THE SAME PROBLEM CONTINUED. NO BREAKS AND SPORADIC ACCELERATION. IMMEDIATELY AFTER THIS INCIDENT A LIGHT CAME ON THAT SAID 'SERVICE STABILITRAK'. THE CAR WAS TOWED TO THE DEALERSHIP. I'M SHARING THIS FOR ALL CAR OWNERS TO REMEMBER THE POWER OF YOUR PARKING BREAK IN AN EMERGENCY. IT'S ONE THING TO BE ANNOYED WHEN YOUR CAR WON'T GO, BUT IT IS PURE PANIC AND FEAR WHEN YOUR CAR WON'T STOP AND KEEPS GOING FASTER - ESPECIALLY WITH YOUR PRECIOUS CHILD IN THE BACK SEAT. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11395013
Recall Date: Feb 6, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I DRIVE A 2018 CHEVY SUBURBAN. THIS CAR HAD NO LIGHTS ON AND HAS LESS THAN 18K MILES ON IT. IT IS JUST OVER TWO YEARS OLD AND THERE ARE NO RECALLS ON THE VEHICLE. I WAS DRIVING WITH MY [XXX] CHILD AND WE HAD DRIVEN ABOUT A MILE. WE WERE ON THE FEEDER ROAD ABOUT TO GET ON THE FREEWAY. THE CAR STARTED SPONTANEOUSLY ACCELERATING ON ITS OWN. JERKING FASTER AND FASTER WITHOUT ME TOUCHING THE GAS. IT WAS LIKE WE WERE ON A RUNAWAY TRAIN. I PANICKED AND SLAMMED MY FOOT ON THE BREAKS. THERE WERE NO BREAKS - NO TENSION OR PRESSURE IN THE BRAKE PEDAL. THE PEDAL JUST CONTINUOUSLY SLAMMED INTO THE BOTTOM OF THE CAR. I COULDN'T STOP US. I THOUGHT QUICKLY AND SLAMMED MY FOOT ON THE PARKING BRAKE AS OUR CAR CONTINUED TO ACCELERATE QUICKLY WITH NO BRAKE FUNCTION. WE JOLTED TO A STOP AS CARS ZOOMED AROUND US HONKING AND YELLING. WHEN I TOOK THE CAR OFF OF THE PARKING BREAK, THE SAME PROBLEM CONTINUED. NO BREAKS AND SPORADIC ACCELERATION. IMMEDIATELY AFTER THIS INCIDENT A LIGHT CAME ON THAT SAID 'SERVICE STABILITRAK'. THE CAR WAS TOWED TO THE DEALERSHIP. I'M SHARING THIS FOR ALL CAR OWNERS TO REMEMBER THE POWER OF YOUR PARKING BREAK IN AN EMERGENCY. IT'S ONE THING TO BE ANNOYED WHEN YOUR CAR WON'T GO, BUT IT IS PURE PANIC AND FEAR WHEN YOUR CAR WON'T STOP AND KEEPS GOING FASTER - ESPECIALLY WITH YOUR PRECIOUS CHILD IN THE BACK SEAT. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I DRIVE A 2018 CHEVY SUBURBAN. THIS CAR HAD NO LIGHTS ON AND HAS LESS THAN 18K MILES ON IT. IT IS JUST OVER TWO YEARS OLD AND THERE ARE NO RECALLS ON THE VEHICLE. I WAS DRIVING WITH MY [XXX] CHILD AND WE HAD DRIVEN ABOUT A MILE. WE WERE ON THE FEEDER ROAD ABOUT TO GET ON THE FREEWAY. THE CAR STARTED SPONTANEOUSLY ACCELERATING ON ITS OWN. JERKING FASTER AND FASTER WITHOUT ME TOUCHING THE GAS. IT WAS LIKE WE WERE ON A RUNAWAY TRAIN. I PANICKED AND SLAMMED MY FOOT ON THE BREAKS. THERE WERE NO BREAKS - NO TENSION OR PRESSURE IN THE BRAKE PEDAL. THE PEDAL JUST CONTINUOUSLY SLAMMED INTO THE BOTTOM OF THE CAR. I COULDN'T STOP US. I THOUGHT QUICKLY AND SLAMMED MY FOOT ON THE PARKING BRAKE AS OUR CAR CONTINUED TO ACCELERATE QUICKLY WITH NO BRAKE FUNCTION. WE JOLTED TO A STOP AS CARS ZOOMED AROUND US HONKING AND YELLING. WHEN I TOOK THE CAR OFF OF THE PARKING BREAK, THE SAME PROBLEM CONTINUED. NO BREAKS AND SPORADIC ACCELERATION. IMMEDIATELY AFTER THIS INCIDENT A LIGHT CAME ON THAT SAID 'SERVICE STABILITRAK'. THE CAR WAS TOWED TO THE DEALERSHIP. I'M SHARING THIS FOR ALL CAR OWNERS TO REMEMBER THE POWER OF YOUR PARKING BREAK IN AN EMERGENCY. IT'S ONE THING TO BE ANNOYED WHEN YOUR CAR WON'T GO, BUT IT IS PURE PANIC AND FEAR WHEN YOUR CAR WON'T STOP AND KEEPS GOING FASTER - ESPECIALLY WITH YOUR PRECIOUS CHILD IN THE BACK SEAT. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I DRIVE A 2018 CHEVY SUBURBAN. THIS CAR HAD NO LIGHTS ON AND HAS LESS THAN 18K MILES ON IT. IT IS JUST OVER TWO YEARS OLD AND THERE ARE NO RECALLS ON THE VEHICLE. I WAS DRIVING WITH MY [XXX] CHILD AND WE HAD DRIVEN ABOUT A MILE. WE WERE ON THE FEEDER ROAD ABOUT TO GET ON THE FREEWAY. THE CAR STARTED SPONTANEOUSLY ACCELERATING ON ITS OWN. JERKING FASTER AND FASTER WITHOUT ME TOUCHING THE GAS. IT WAS LIKE WE WERE ON A RUNAWAY TRAIN. I PANICKED AND SLAMMED MY FOOT ON THE BREAKS. THERE WERE NO BREAKS - NO TENSION OR PRESSURE IN THE BRAKE PEDAL. THE PEDAL JUST CONTINUOUSLY SLAMMED INTO THE BOTTOM OF THE CAR. I COULDN'T STOP US. I THOUGHT QUICKLY AND SLAMMED MY FOOT ON THE PARKING BRAKE AS OUR CAR CONTINUED TO ACCELERATE QUICKLY WITH NO BRAKE FUNCTION. WE JOLTED TO A STOP AS CARS ZOOMED AROUND US HONKING AND YELLING. WHEN I TOOK THE CAR OFF OF THE PARKING BREAK, THE SAME PROBLEM CONTINUED. NO BREAKS AND SPORADIC ACCELERATION. IMMEDIATELY AFTER THIS INCIDENT A LIGHT CAME ON THAT SAID 'SERVICE STABILITRAK'. THE CAR WAS TOWED TO THE DEALERSHIP. I'M SHARING THIS FOR ALL CAR OWNERS TO REMEMBER THE POWER OF YOUR PARKING BREAK IN AN EMERGENCY. IT'S ONE THING TO BE ANNOYED WHEN YOUR CAR WON'T GO, BUT IT IS PURE PANIC AND FEAR WHEN YOUR CAR WON'T STOP AND KEEPS GOING FASTER - ESPECIALLY WITH YOUR PRECIOUS CHILD IN THE BACK SEAT. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11395013
Recall Date: Feb 6, 2021
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
THE AUTOMATIC AIR SUSPENSION HAS FAILED SEVERAL TIMES WHEN TOWING. THE SHOCKS LEAK, THE COMPRESSOR DOES NOT TURN ON, AND SOMETIMES, IF IT DOES TURN ON, THE BAGS DO NOT DEFLATE. WHEN THEY DO NOT INFLATE IT CAUSES DANGEROUS SAGGING AND SQUATTING. WHEN THEY INFLATE AND DO MOT DEFLATE AFTER TOWING THE REAR SUSPENSION IS VERY STIFF AND DANGEROUS TO DRIVE AROUND IN. I HAVE TAKEN MY VEHICLE IN OVER 5 TIMES TO FIX THE ISSUE AND CHEVY HAS BEEN UNABLE TO FIX THIS PROBLEM. THIS HAS BEEN ONGOING SINCE I PURCHASED THE VEHICLE IN 2018.
Corrective Action:
THE AUTOMATIC AIR SUSPENSION HAS FAILED SEVERAL TIMES WHEN TOWING. THE SHOCKS LEAK, THE COMPRESSOR DOES NOT TURN ON, AND SOMETIMES, IF IT DOES TURN ON, THE BAGS DO NOT DEFLATE. WHEN THEY DO NOT INFLATE IT CAUSES DANGEROUS SAGGING AND SQUATTING. WHEN THEY INFLATE AND DO MOT DEFLATE AFTER TOWING THE REAR SUSPENSION IS VERY STIFF AND DANGEROUS TO DRIVE AROUND IN. I HAVE TAKEN MY VEHICLE IN OVER 5 TIMES TO FIX THE ISSUE AND CHEVY HAS BEEN UNABLE TO FIX THIS PROBLEM. THIS HAS BEEN ONGOING SINCE I PURCHASED THE VEHICLE IN 2018.
Additional Notes:
THE AUTOMATIC AIR SUSPENSION HAS FAILED SEVERAL TIMES WHEN TOWING. THE SHOCKS LEAK, THE COMPRESSOR DOES NOT TURN ON, AND SOMETIMES, IF IT DOES TURN ON, THE BAGS DO NOT DEFLATE. WHEN THEY DO NOT INFLATE IT CAUSES DANGEROUS SAGGING AND SQUATTING. WHEN THEY INFLATE AND DO MOT DEFLATE AFTER TOWING THE REAR SUSPENSION IS VERY STIFF AND DANGEROUS TO DRIVE AROUND IN. I HAVE TAKEN MY VEHICLE IN OVER 5 TIMES TO FIX THE ISSUE AND CHEVY HAS BEEN UNABLE TO FIX THIS PROBLEM. THIS HAS BEEN ONGOING SINCE I PURCHASED THE VEHICLE IN 2018.
Mfg Campaign: 11390521
Recall Date: Jan 28, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE STABILITY TRACK LIGHTS KEEPS COMING ON AND OFF. DEALER CAN'T SEEM TO FIND OUT WHAT THE PROBLEM IS. IT DOES NOT LEAVE A CODE IN ORDER TO FIND OUT WHAT THE PROBLEM IS. WHEN THE LIGHT COMES ON IT AFFECTS THE CRUISE CONTROL AND STEERING ASSIST. THIS OCCURS WHILE DRIVING THE VEHICLE. IT DOESN'T MATTER IF YOU ARE ON A CITY STREET OR HIGHWAY.
Corrective Action:
THE STABILITY TRACK LIGHTS KEEPS COMING ON AND OFF. DEALER CAN'T SEEM TO FIND OUT WHAT THE PROBLEM IS. IT DOES NOT LEAVE A CODE IN ORDER TO FIND OUT WHAT THE PROBLEM IS. WHEN THE LIGHT COMES ON IT AFFECTS THE CRUISE CONTROL AND STEERING ASSIST. THIS OCCURS WHILE DRIVING THE VEHICLE. IT DOESN'T MATTER IF YOU ARE ON A CITY STREET OR HIGHWAY.
Additional Notes:
THE STABILITY TRACK LIGHTS KEEPS COMING ON AND OFF. DEALER CAN'T SEEM TO FIND OUT WHAT THE PROBLEM IS. IT DOES NOT LEAVE A CODE IN ORDER TO FIND OUT WHAT THE PROBLEM IS. WHEN THE LIGHT COMES ON IT AFFECTS THE CRUISE CONTROL AND STEERING ASSIST. THIS OCCURS WHILE DRIVING THE VEHICLE. IT DOESN'T MATTER IF YOU ARE ON A CITY STREET OR HIGHWAY.
Mfg Campaign: 11383521
Recall Date: Dec 15, 2020
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE STABILITY TRACK LIGHTS KEEPS COMING ON AND OFF. DEALER CAN'T SEEM TO FIND OUT WHAT THE PROBLEM IS. IT DOES NOT LEAVE A CODE IN ORDER TO FIND OUT WHAT THE PROBLEM IS. WHEN THE LIGHT COMES ON IT AFFECTS THE CRUISE CONTROL AND STEERING ASSIST. THIS OCCURS WHILE DRIVING THE VEHICLE. IT DOESN'T MATTER IF YOU ARE ON A CITY STREET OR HIGHWAY.
Corrective Action:
THE STABILITY TRACK LIGHTS KEEPS COMING ON AND OFF. DEALER CAN'T SEEM TO FIND OUT WHAT THE PROBLEM IS. IT DOES NOT LEAVE A CODE IN ORDER TO FIND OUT WHAT THE PROBLEM IS. WHEN THE LIGHT COMES ON IT AFFECTS THE CRUISE CONTROL AND STEERING ASSIST. THIS OCCURS WHILE DRIVING THE VEHICLE. IT DOESN'T MATTER IF YOU ARE ON A CITY STREET OR HIGHWAY.
Additional Notes:
THE STABILITY TRACK LIGHTS KEEPS COMING ON AND OFF. DEALER CAN'T SEEM TO FIND OUT WHAT THE PROBLEM IS. IT DOES NOT LEAVE A CODE IN ORDER TO FIND OUT WHAT THE PROBLEM IS. WHEN THE LIGHT COMES ON IT AFFECTS THE CRUISE CONTROL AND STEERING ASSIST. THIS OCCURS WHILE DRIVING THE VEHICLE. IT DOESN'T MATTER IF YOU ARE ON A CITY STREET OR HIGHWAY.
Mfg Campaign: 11383521
Recall Date: Dec 15, 2020
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
RIGHT REAR PASSENGER SEATBELT RETRACTOR DOES NOT AUTOMATICALLY LOCK WHEN THE SEATBELT IS FULLY PULLED OUT OF THE RETRACTOR, NOR DOES IT AUTOMATICALLY RETRACT WHEN IN THE UNUSED POSITION. MAKES LOUD CLICKING NOSE. CANNOT PROPERLY SECURE MY CHILD'S SAFETY SEAT.
Corrective Action:
RIGHT REAR PASSENGER SEATBELT RETRACTOR DOES NOT AUTOMATICALLY LOCK WHEN THE SEATBELT IS FULLY PULLED OUT OF THE RETRACTOR, NOR DOES IT AUTOMATICALLY RETRACT WHEN IN THE UNUSED POSITION. MAKES LOUD CLICKING NOSE. CANNOT PROPERLY SECURE MY CHILD'S SAFETY SEAT.
Additional Notes:
RIGHT REAR PASSENGER SEATBELT RETRACTOR DOES NOT AUTOMATICALLY LOCK WHEN THE SEATBELT IS FULLY PULLED OUT OF THE RETRACTOR, NOR DOES IT AUTOMATICALLY RETRACT WHEN IN THE UNUSED POSITION. MAKES LOUD CLICKING NOSE. CANNOT PROPERLY SECURE MY CHILD'S SAFETY SEAT.
Mfg Campaign: 11366507
Recall Date: Oct 26, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2018 SUBURBAN REQUIRED OVER $400 WORTH OF EXPENSES TO REPLACE A VALVE AND RECHARGE THE FREON IN THE AC. LESS THAN A WEEK LATER IT REQUIRED A NEW CONDENSER AND ANOTHER $1250 IN REPAIR. THE CONDENSER WAS RECALLED IN 2015-2017 SUBURBANS AND IT SOUNDS TO ME LIKE IT SHOULD INCLUDE THE 2018 MODEL YEAR AS WELL. I SHOULD NOT HAVE TO PUT MORE THAN $1650 IN REPAIRS FOR THAT INTO A VEHICLE THAT IS LESS THAN THREE YEARS OLD. I HAVE A FAMILY OF SIX INCLUDING A NINE MONTH OLD AND IT IS NOT SAFE IN THE SUMMER HEAT TO BE DRIVING THEM AROUND AS THIS IS THE ONLY CAR WE HAVE THAT FITS THE ENTIRE FAMILY. MY WIFE IS A DOCTOR AND FREQUENTLY WORKING AT THE HOSPITAL DURING THIS PANDEMIC SO IT IS THE ONLY REMAINING VEHICLE I HAVE AND THE ONLY ONE THAT FITS THE REST OF THE FAMILY. *TR
Corrective Action:
MY 2018 SUBURBAN REQUIRED OVER $400 WORTH OF EXPENSES TO REPLACE A VALVE AND RECHARGE THE FREON IN THE AC. LESS THAN A WEEK LATER IT REQUIRED A NEW CONDENSER AND ANOTHER $1250 IN REPAIR. THE CONDENSER WAS RECALLED IN 2015-2017 SUBURBANS AND IT SOUNDS TO ME LIKE IT SHOULD INCLUDE THE 2018 MODEL YEAR AS WELL. I SHOULD NOT HAVE TO PUT MORE THAN $1650 IN REPAIRS FOR THAT INTO A VEHICLE THAT IS LESS THAN THREE YEARS OLD. I HAVE A FAMILY OF SIX INCLUDING A NINE MONTH OLD AND IT IS NOT SAFE IN THE SUMMER HEAT TO BE DRIVING THEM AROUND AS THIS IS THE ONLY CAR WE HAVE THAT FITS THE ENTIRE FAMILY. MY WIFE IS A DOCTOR AND FREQUENTLY WORKING AT THE HOSPITAL DURING THIS PANDEMIC SO IT IS THE ONLY REMAINING VEHICLE I HAVE AND THE ONLY ONE THAT FITS THE REST OF THE FAMILY. *TR
Additional Notes:
MY 2018 SUBURBAN REQUIRED OVER $400 WORTH OF EXPENSES TO REPLACE A VALVE AND RECHARGE THE FREON IN THE AC. LESS THAN A WEEK LATER IT REQUIRED A NEW CONDENSER AND ANOTHER $1250 IN REPAIR. THE CONDENSER WAS RECALLED IN 2015-2017 SUBURBANS AND IT SOUNDS TO ME LIKE IT SHOULD INCLUDE THE 2018 MODEL YEAR AS WELL. I SHOULD NOT HAVE TO PUT MORE THAN $1650 IN REPAIRS FOR THAT INTO A VEHICLE THAT IS LESS THAN THREE YEARS OLD. I HAVE A FAMILY OF SIX INCLUDING A NINE MONTH OLD AND IT IS NOT SAFE IN THE SUMMER HEAT TO BE DRIVING THEM AROUND AS THIS IS THE ONLY CAR WE HAVE THAT FITS THE ENTIRE FAMILY. MY WIFE IS A DOCTOR AND FREQUENTLY WORKING AT THE HOSPITAL DURING THIS PANDEMIC SO IT IS THE ONLY REMAINING VEHICLE I HAVE AND THE ONLY ONE THAT FITS THE REST OF THE FAMILY. *TR
Mfg Campaign: 11330128
Recall Date: Jun 22, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Corrective Action:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Additional Notes:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Mfg Campaign: 11321747
Recall Date: Apr 20, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Corrective Action:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Additional Notes:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Mfg Campaign: 11321747
Recall Date: Apr 20, 2020
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Corrective Action:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Additional Notes:
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Mfg Campaign: 11321747
Recall Date: Apr 20, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE MANUFACTURER FAILED TO PROVIDE THE FEDERAL SAFETY STANDARDS STICKER AND DMV WILL NOT PROVIDE ME WITH MY REGISTRATION TO OPERATE MY SUV
Corrective Action:
THE VEHICLE MANUFACTURER FAILED TO PROVIDE THE FEDERAL SAFETY STANDARDS STICKER AND DMV WILL NOT PROVIDE ME WITH MY REGISTRATION TO OPERATE MY SUV
Additional Notes:
THE VEHICLE MANUFACTURER FAILED TO PROVIDE THE FEDERAL SAFETY STANDARDS STICKER AND DMV WILL NOT PROVIDE ME WITH MY REGISTRATION TO OPERATE MY SUV
Mfg Campaign: 11301115
Recall Date: Jan 22, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS PARKED AND ENGINE OFF AND KIDS WERE GETTING INTO CAR WHEN ONE OF THE KIDS PULLED IN THE SHIFTER AND SHIFTED THE VEHICLE INTO GEAR. THE VEHICLE BEGAN TO ROLL. THE SUBURBAN WAS STOPPED WHEN IT HIT ANOTHER VEHICLE PARKED BEHIND. THE SLOPE WAS SMALL AND THE IMPACT WAS INCONSEQUENTIAL. UPON FURTHER INSPECTION IT WAS FOUND THE VEHICLE CAN BE SHIFTED IN/OUT OF PARK WITH OR WITHOUT KEYS IN THE VEHICLE AND THE VEHICLE IN THE OFF POSITION. THIS EVENT COULD HAVE BEEN CATASTROPHIC, HAD A CHILD BEEN BEHIND THE VEHICLE WHEN IT CAME OUT OF PARK AND INTO GEAR. WE HAVE VIDEO OF THE VEHICLE BEING ABLE TO BE SHIFTED WITHOUT THE FOOT ON THE BRAKE OR THE VEHICLE RUNNING.
Corrective Action:
VEHICLE WAS PARKED AND ENGINE OFF AND KIDS WERE GETTING INTO CAR WHEN ONE OF THE KIDS PULLED IN THE SHIFTER AND SHIFTED THE VEHICLE INTO GEAR. THE VEHICLE BEGAN TO ROLL. THE SUBURBAN WAS STOPPED WHEN IT HIT ANOTHER VEHICLE PARKED BEHIND. THE SLOPE WAS SMALL AND THE IMPACT WAS INCONSEQUENTIAL. UPON FURTHER INSPECTION IT WAS FOUND THE VEHICLE CAN BE SHIFTED IN/OUT OF PARK WITH OR WITHOUT KEYS IN THE VEHICLE AND THE VEHICLE IN THE OFF POSITION. THIS EVENT COULD HAVE BEEN CATASTROPHIC, HAD A CHILD BEEN BEHIND THE VEHICLE WHEN IT CAME OUT OF PARK AND INTO GEAR. WE HAVE VIDEO OF THE VEHICLE BEING ABLE TO BE SHIFTED WITHOUT THE FOOT ON THE BRAKE OR THE VEHICLE RUNNING.
Additional Notes:
VEHICLE WAS PARKED AND ENGINE OFF AND KIDS WERE GETTING INTO CAR WHEN ONE OF THE KIDS PULLED IN THE SHIFTER AND SHIFTED THE VEHICLE INTO GEAR. THE VEHICLE BEGAN TO ROLL. THE SUBURBAN WAS STOPPED WHEN IT HIT ANOTHER VEHICLE PARKED BEHIND. THE SLOPE WAS SMALL AND THE IMPACT WAS INCONSEQUENTIAL. UPON FURTHER INSPECTION IT WAS FOUND THE VEHICLE CAN BE SHIFTED IN/OUT OF PARK WITH OR WITHOUT KEYS IN THE VEHICLE AND THE VEHICLE IN THE OFF POSITION. THIS EVENT COULD HAVE BEEN CATASTROPHIC, HAD A CHILD BEEN BEHIND THE VEHICLE WHEN IT CAME OUT OF PARK AND INTO GEAR. WE HAVE VIDEO OF THE VEHICLE BEING ABLE TO BE SHIFTED WITHOUT THE FOOT ON THE BRAKE OR THE VEHICLE RUNNING.
Mfg Campaign: 11287024
Recall Date: Dec 5, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11281886
Recall Date: Nov 22, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11281886
Recall Date: Nov 22, 2019
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