Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
Consumer Complaints
68 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
transmission is slipping, can’t find replacement anywhere seems that even dealers don’t have replacement parts was told that there are a lot of 2018–2019-2020 that have same problems when i called Chevy they said they are sure there are parts
Corrective Action:
transmission is slipping, can’t find replacement anywhere seems that even dealers don’t have replacement parts was told that there are a lot of 2018–2019-2020 that have same problems when i called Chevy they said they are sure there are parts
Additional Notes:
transmission is slipping, can’t find replacement anywhere seems that even dealers don’t have replacement parts was told that there are a lot of 2018–2019-2020 that have same problems when i called Chevy they said they are sure there are parts
Mfg Campaign: 11563815
Recall Date: Jan 5, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Corrective Action:
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Additional Notes:
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Mfg Campaign: 11554756
Recall Date: Nov 12, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Corrective Action:
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Additional Notes:
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Mfg Campaign: 11554756
Recall Date: Nov 12, 2023
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Corrective Action:
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Additional Notes:
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Mfg Campaign: 11553895
Recall Date: Nov 6, 2023
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Corrective Action:
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Additional Notes:
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Mfg Campaign: 11553895
Recall Date: Nov 6, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2019 Chevrolet Suburban. The contact stated while driving approximately 5 MPH over a railroad crossing, the braking system erroneously activated causing the vehicle to stop abruptly. During the failure there were no vehicles or trains nearby to cause the Forward Collision Avoidance system to become activated. The contact stated that the failure had occurred several times and only at the same railroad crossing. The cause of the failure was not yet determined. The local dealer was notified of the failure and experienced the failure while on a test drive over the railroad crossing. The manufacturer was not yet contacted. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2019 Chevrolet Suburban. The contact stated while driving approximately 5 MPH over a railroad crossing, the braking system erroneously activated causing the vehicle to stop abruptly. During the failure there were no vehicles or trains nearby to cause the Forward Collision Avoidance system to become activated. The contact stated that the failure had occurred several times and only at the same railroad crossing. The cause of the failure was not yet determined. The local dealer was notified of the failure and experienced the failure while on a test drive over the railroad crossing. The manufacturer was not yet contacted. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2019 Chevrolet Suburban. The contact stated while driving approximately 5 MPH over a railroad crossing, the braking system erroneously activated causing the vehicle to stop abruptly. During the failure there were no vehicles or trains nearby to cause the Forward Collision Avoidance system to become activated. The contact stated that the failure had occurred several times and only at the same railroad crossing. The cause of the failure was not yet determined. The local dealer was notified of the failure and experienced the failure while on a test drive over the railroad crossing. The manufacturer was not yet contacted. The failure mileage was 50,000.
Mfg Campaign: 11547763
Recall Date: Oct 2, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission was slipping, took to dealership to check, serviced it by changing filter and transmission fluid and gasket. At 80k miles transmission was slipping again and jerking from stopped position. Took back to dealership now they are saying I have metal in fluid and internal transmission failure? Cost to replace $13,000? This car barely gets 10k miles per year and serviced appropriately. Recall on this power train?
Corrective Action:
Transmission was slipping, took to dealership to check, serviced it by changing filter and transmission fluid and gasket. At 80k miles transmission was slipping again and jerking from stopped position. Took back to dealership now they are saying I have metal in fluid and internal transmission failure? Cost to replace $13,000? This car barely gets 10k miles per year and serviced appropriately. Recall on this power train?
Additional Notes:
Transmission was slipping, took to dealership to check, serviced it by changing filter and transmission fluid and gasket. At 80k miles transmission was slipping again and jerking from stopped position. Took back to dealership now they are saying I have metal in fluid and internal transmission failure? Cost to replace $13,000? This car barely gets 10k miles per year and serviced appropriately. Recall on this power train?
Mfg Campaign: 11534315
Recall Date: Jul 25, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Mfg Campaign: 11521983
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Mfg Campaign: 11521983
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Corrective Action:
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Additional Notes:
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Mfg Campaign: 11522002
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Corrective Action:
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Additional Notes:
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Mfg Campaign: 11522002
Recall Date: May 15, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While on a highway trip, suburban began to slip gears. It became very jerky and also began to accelerate while on flat ground in cruise control and rpm revved up to 6. It continued slipping gears and jerking and also making odd grinding noises. Test drive with mechanic and Issue has been confirmed that transmission needs rebuilt as torque convertor is the problem. There was absolutely no warning before this began. We were told that this had not been a recall yet but is definitely an issue with the 2019 Suburban.
Corrective Action:
While on a highway trip, suburban began to slip gears. It became very jerky and also began to accelerate while on flat ground in cruise control and rpm revved up to 6. It continued slipping gears and jerking and also making odd grinding noises. Test drive with mechanic and Issue has been confirmed that transmission needs rebuilt as torque convertor is the problem. There was absolutely no warning before this began. We were told that this had not been a recall yet but is definitely an issue with the 2019 Suburban.
Additional Notes:
While on a highway trip, suburban began to slip gears. It became very jerky and also began to accelerate while on flat ground in cruise control and rpm revved up to 6. It continued slipping gears and jerking and also making odd grinding noises. Test drive with mechanic and Issue has been confirmed that transmission needs rebuilt as torque convertor is the problem. There was absolutely no warning before this began. We were told that this had not been a recall yet but is definitely an issue with the 2019 Suburban.
Mfg Campaign: 11513967
Recall Date: Mar 27, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Recently invoice date 12/15/2022 The transmission was replaced with a remanufacture transmission while under warranty coverage because it was making noise and grinding during shifting. The remanufacture transmission grinds in between gear shifting and it vibrates as if my tires are driving over traffic control grids near the solid yellow shoulder line just before pulling over onto the shoulder. My transmission was replaced at 77-887 I now have approximately 80.121 miles just 2,000 miles as of 1/15/2023 on the remanufacture transmission and it has already has problems. I am soon to return it to the dealer to have it replaced for a second time.
Corrective Action:
Recently invoice date 12/15/2022 The transmission was replaced with a remanufacture transmission while under warranty coverage because it was making noise and grinding during shifting. The remanufacture transmission grinds in between gear shifting and it vibrates as if my tires are driving over traffic control grids near the solid yellow shoulder line just before pulling over onto the shoulder. My transmission was replaced at 77-887 I now have approximately 80.121 miles just 2,000 miles as of 1/15/2023 on the remanufacture transmission and it has already has problems. I am soon to return it to the dealer to have it replaced for a second time.
Additional Notes:
Recently invoice date 12/15/2022 The transmission was replaced with a remanufacture transmission while under warranty coverage because it was making noise and grinding during shifting. The remanufacture transmission grinds in between gear shifting and it vibrates as if my tires are driving over traffic control grids near the solid yellow shoulder line just before pulling over onto the shoulder. My transmission was replaced at 77-887 I now have approximately 80.121 miles just 2,000 miles as of 1/15/2023 on the remanufacture transmission and it has already has problems. I am soon to return it to the dealer to have it replaced for a second time.
Mfg Campaign: 11501836
Recall Date: Jan 15, 2023
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Electrical: Noticed a few months ago that the lane assistance/departure and blind spot warning work off and on. At times the blind spot warning does not warn and will when there is nothing there. Lane assistance and departure have the same issue. Transmission: Gears slipping. I am not a mechanic but there were no telltale signs until it just went out on me while driving with my children in the car! The only thing I noticed in several months prior was that the vehicle would shake as if you were running over the paved warning bumps on the side of the freeway. I just thought it was possibly the road or I needed new tires. I got new tires, problem still persists. When the gears slipped while I was on the highway it took about 15 seconds to engage at which time I removed myself and my children from being a traffic hazard. I checked the transmission oil - which I just did two weeks ago because I knew it was time to change the oil for the transmission - this time it had a very defined burnt smell and black in color.
Corrective Action:
Electrical: Noticed a few months ago that the lane assistance/departure and blind spot warning work off and on. At times the blind spot warning does not warn and will when there is nothing there. Lane assistance and departure have the same issue. Transmission: Gears slipping. I am not a mechanic but there were no telltale signs until it just went out on me while driving with my children in the car! The only thing I noticed in several months prior was that the vehicle would shake as if you were running over the paved warning bumps on the side of the freeway. I just thought it was possibly the road or I needed new tires. I got new tires, problem still persists. When the gears slipped while I was on the highway it took about 15 seconds to engage at which time I removed myself and my children from being a traffic hazard. I checked the transmission oil - which I just did two weeks ago because I knew it was time to change the oil for the transmission - this time it had a very defined burnt smell and black in color.
Additional Notes:
Electrical: Noticed a few months ago that the lane assistance/departure and blind spot warning work off and on. At times the blind spot warning does not warn and will when there is nothing there. Lane assistance and departure have the same issue. Transmission: Gears slipping. I am not a mechanic but there were no telltale signs until it just went out on me while driving with my children in the car! The only thing I noticed in several months prior was that the vehicle would shake as if you were running over the paved warning bumps on the side of the freeway. I just thought it was possibly the road or I needed new tires. I got new tires, problem still persists. When the gears slipped while I was on the highway it took about 15 seconds to engage at which time I removed myself and my children from being a traffic hazard. I checked the transmission oil - which I just did two weeks ago because I knew it was time to change the oil for the transmission - this time it had a very defined burnt smell and black in color.
Mfg Campaign: 11495339
Recall Date: Nov 29, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Corrective Action:
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Additional Notes:
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Mfg Campaign: 11494189
Recall Date: Nov 18, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Corrective Action:
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Additional Notes:
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Mfg Campaign: 11494189
Recall Date: Nov 18, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's wife owns a 2019 Chevrolet Suburban. The contact stated while driving and exceeding 45 MPH, the vehicle was jerking with a loud grinding sound. The contact stated while driving at an undisclosed speed, the failure recurred, and the vehicle stalled. The contact stated that the vehicle was almost struck by a semi-truck. No warning lights were illuminated. The contact made a local dealer aware of the failure, but no appointments were available to be scheduled. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 70,000.
Corrective Action:
The contact's wife owns a 2019 Chevrolet Suburban. The contact stated while driving and exceeding 45 MPH, the vehicle was jerking with a loud grinding sound. The contact stated while driving at an undisclosed speed, the failure recurred, and the vehicle stalled. The contact stated that the vehicle was almost struck by a semi-truck. No warning lights were illuminated. The contact made a local dealer aware of the failure, but no appointments were available to be scheduled. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 70,000.
Additional Notes:
The contact's wife owns a 2019 Chevrolet Suburban. The contact stated while driving and exceeding 45 MPH, the vehicle was jerking with a loud grinding sound. The contact stated while driving at an undisclosed speed, the failure recurred, and the vehicle stalled. The contact stated that the vehicle was almost struck by a semi-truck. No warning lights were illuminated. The contact made a local dealer aware of the failure, but no appointments were available to be scheduled. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 70,000.
Mfg Campaign: 11492883
Recall Date: Nov 9, 2022
General Motors, Llc
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while pressing the accelerator pedal. The contact indicated that the RPM would increase but the vehicle would not respond as needed. The vehicle was towed to the local dealer who replaced the catalytic converter; however, after retrieving the vehicle, the failure recurred and the vehicle stalled while driving on the freeway. The vehicle was towed back to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 64,000.
Corrective Action:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while pressing the accelerator pedal. The contact indicated that the RPM would increase but the vehicle would not respond as needed. The vehicle was towed to the local dealer who replaced the catalytic converter; however, after retrieving the vehicle, the failure recurred and the vehicle stalled while driving on the freeway. The vehicle was towed back to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 64,000.
Additional Notes:
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while pressing the accelerator pedal. The contact indicated that the RPM would increase but the vehicle would not respond as needed. The vehicle was towed to the local dealer who replaced the catalytic converter; however, after retrieving the vehicle, the failure recurred and the vehicle stalled while driving on the freeway. The vehicle was towed back to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 64,000.
Mfg Campaign: 11491273
Recall Date: Oct 28, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Corrective Action:
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Additional Notes:
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Mfg Campaign: 11483229
Recall Date: Sep 7, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Corrective Action:
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Additional Notes:
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Mfg Campaign: 11483229
Recall Date: Sep 7, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury