Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18315
Recall Date: Sep 26, 2018
Consumer Complaints
68 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Corrective Action:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Additional Notes:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Mfg Campaign: 11297148
Recall Date: Jan 4, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Corrective Action:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Additional Notes:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Mfg Campaign: 11297148
Recall Date: Jan 4, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Corrective Action:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Additional Notes:
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Mfg Campaign: 11297148
Recall Date: Jan 4, 2020
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Corrective Action:
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Additional Notes:
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Mfg Campaign: 11287219
Recall Date: Dec 5, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Corrective Action:
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Additional Notes:
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Mfg Campaign: 11287219
Recall Date: Dec 5, 2019
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
2019 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE ELECTRONIC VEHICLE STEERING SYSTEM. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE VEHICLE WOULD VEER OUT OF THE LANE. THE STEERING WAS DIFFICULT TO CONTROL CAUSING TENDONITIS TO THE HANDS AND ARMS, HEADACHES, AND FATIGUE. THE DEALER WAS NOTIFIED AND STATED THE COMPUTER NEEDED TO ADJUST TO THE CONSUMER'S DRIVING. *JS *JS
Corrective Action:
2019 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE ELECTRONIC VEHICLE STEERING SYSTEM. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE VEHICLE WOULD VEER OUT OF THE LANE. THE STEERING WAS DIFFICULT TO CONTROL CAUSING TENDONITIS TO THE HANDS AND ARMS, HEADACHES, AND FATIGUE. THE DEALER WAS NOTIFIED AND STATED THE COMPUTER NEEDED TO ADJUST TO THE CONSUMER'S DRIVING. *JS *JS
Additional Notes:
2019 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE ELECTRONIC VEHICLE STEERING SYSTEM. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE VEHICLE WOULD VEER OUT OF THE LANE. THE STEERING WAS DIFFICULT TO CONTROL CAUSING TENDONITIS TO THE HANDS AND ARMS, HEADACHES, AND FATIGUE. THE DEALER WAS NOTIFIED AND STATED THE COMPUTER NEEDED TO ADJUST TO THE CONSUMER'S DRIVING. *JS *JS
Mfg Campaign: 11253855
Recall Date: Sep 13, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING OUR NEWLY PURCHASED 4 WEEK OLD SUBURBAN DOWN I95. FOLLOWING A BATHROOM BREAK AT A REST STOP, WE LOADED UP IN THE CAR, STARTED IT VIA THE PUSH IGNITION AND DROVE DOWN THE ON RAMP ONTO THE HIGHWAY. WITHIN SECONDS, SMOKE BEGAN BILLOWING FROM THE HOOD. A FIRE UNDER THE HOOD ENSUED. WE WERE TRAVELING AT APPROXIMATELY 30-40MPH, WHEN THE SMOKE BECAME SUDDENLY HEAVY. WE PULLED OVER AND PARKED THE CAR ON THE SHOULDER AND ATTEMPTED TO TURN IT OFF. FOR 30-40 SECONDS, THE CAR WOULD NOT TURN OFF, RATHER, IT SHOOK AND SPUTTERED. WE EVACUATED THE CAR AND CALLED THE STATE POLICE WHO ARRIVED SHORTLY THEREAFTER. THE SUBURBAN WAS TOWED TO RICK HENDRICK CHEVROLET IN RICHMOND, VIRGINIA. ABOUT A WEEK LATER, WE WERE TOLD THAT THE PUSH IGNITION IN THE CAR CAUSED AN ELECTRICAL FIRE. CHEVROLET STILL HAS THE CAR AND IS WORKING TO REPAIR, BUT WE HAVE CONCERNS ABOUT TAKING POSSESSION OF A 4 WEEK OLD CAR THAT CAUGHT FIRE. WOULD APPRECIATE CHEVROLET'S ASSISTANCE, BUT THE DEALERSHIP THAT WE PURCHASED THE VEHICLE, KOONS CHEVROLET OF MCLEAN, HAS BEEN NONRESPONSIVE AND VERY UNHELPFUL.
Corrective Action:
DRIVING OUR NEWLY PURCHASED 4 WEEK OLD SUBURBAN DOWN I95. FOLLOWING A BATHROOM BREAK AT A REST STOP, WE LOADED UP IN THE CAR, STARTED IT VIA THE PUSH IGNITION AND DROVE DOWN THE ON RAMP ONTO THE HIGHWAY. WITHIN SECONDS, SMOKE BEGAN BILLOWING FROM THE HOOD. A FIRE UNDER THE HOOD ENSUED. WE WERE TRAVELING AT APPROXIMATELY 30-40MPH, WHEN THE SMOKE BECAME SUDDENLY HEAVY. WE PULLED OVER AND PARKED THE CAR ON THE SHOULDER AND ATTEMPTED TO TURN IT OFF. FOR 30-40 SECONDS, THE CAR WOULD NOT TURN OFF, RATHER, IT SHOOK AND SPUTTERED. WE EVACUATED THE CAR AND CALLED THE STATE POLICE WHO ARRIVED SHORTLY THEREAFTER. THE SUBURBAN WAS TOWED TO RICK HENDRICK CHEVROLET IN RICHMOND, VIRGINIA. ABOUT A WEEK LATER, WE WERE TOLD THAT THE PUSH IGNITION IN THE CAR CAUSED AN ELECTRICAL FIRE. CHEVROLET STILL HAS THE CAR AND IS WORKING TO REPAIR, BUT WE HAVE CONCERNS ABOUT TAKING POSSESSION OF A 4 WEEK OLD CAR THAT CAUGHT FIRE. WOULD APPRECIATE CHEVROLET'S ASSISTANCE, BUT THE DEALERSHIP THAT WE PURCHASED THE VEHICLE, KOONS CHEVROLET OF MCLEAN, HAS BEEN NONRESPONSIVE AND VERY UNHELPFUL.
Additional Notes:
DRIVING OUR NEWLY PURCHASED 4 WEEK OLD SUBURBAN DOWN I95. FOLLOWING A BATHROOM BREAK AT A REST STOP, WE LOADED UP IN THE CAR, STARTED IT VIA THE PUSH IGNITION AND DROVE DOWN THE ON RAMP ONTO THE HIGHWAY. WITHIN SECONDS, SMOKE BEGAN BILLOWING FROM THE HOOD. A FIRE UNDER THE HOOD ENSUED. WE WERE TRAVELING AT APPROXIMATELY 30-40MPH, WHEN THE SMOKE BECAME SUDDENLY HEAVY. WE PULLED OVER AND PARKED THE CAR ON THE SHOULDER AND ATTEMPTED TO TURN IT OFF. FOR 30-40 SECONDS, THE CAR WOULD NOT TURN OFF, RATHER, IT SHOOK AND SPUTTERED. WE EVACUATED THE CAR AND CALLED THE STATE POLICE WHO ARRIVED SHORTLY THEREAFTER. THE SUBURBAN WAS TOWED TO RICK HENDRICK CHEVROLET IN RICHMOND, VIRGINIA. ABOUT A WEEK LATER, WE WERE TOLD THAT THE PUSH IGNITION IN THE CAR CAUSED AN ELECTRICAL FIRE. CHEVROLET STILL HAS THE CAR AND IS WORKING TO REPAIR, BUT WE HAVE CONCERNS ABOUT TAKING POSSESSION OF A 4 WEEK OLD CAR THAT CAUGHT FIRE. WOULD APPRECIATE CHEVROLET'S ASSISTANCE, BUT THE DEALERSHIP THAT WE PURCHASED THE VEHICLE, KOONS CHEVROLET OF MCLEAN, HAS BEEN NONRESPONSIVE AND VERY UNHELPFUL.
Mfg Campaign: 11241952
Recall Date: Aug 6, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
DRIVING OUR NEWLY PURCHASED 4 WEEK OLD SUBURBAN DOWN I95. FOLLOWING A BATHROOM BREAK AT A REST STOP, WE LOADED UP IN THE CAR, STARTED IT VIA THE PUSH IGNITION AND DROVE DOWN THE ON RAMP ONTO THE HIGHWAY. WITHIN SECONDS, SMOKE BEGAN BILLOWING FROM THE HOOD. A FIRE UNDER THE HOOD ENSUED. WE WERE TRAVELING AT APPROXIMATELY 30-40MPH, WHEN THE SMOKE BECAME SUDDENLY HEAVY. WE PULLED OVER AND PARKED THE CAR ON THE SHOULDER AND ATTEMPTED TO TURN IT OFF. FOR 30-40 SECONDS, THE CAR WOULD NOT TURN OFF, RATHER, IT SHOOK AND SPUTTERED. WE EVACUATED THE CAR AND CALLED THE STATE POLICE WHO ARRIVED SHORTLY THEREAFTER. THE SUBURBAN WAS TOWED TO RICK HENDRICK CHEVROLET IN RICHMOND, VIRGINIA. ABOUT A WEEK LATER, WE WERE TOLD THAT THE PUSH IGNITION IN THE CAR CAUSED AN ELECTRICAL FIRE. CHEVROLET STILL HAS THE CAR AND IS WORKING TO REPAIR, BUT WE HAVE CONCERNS ABOUT TAKING POSSESSION OF A 4 WEEK OLD CAR THAT CAUGHT FIRE. WOULD APPRECIATE CHEVROLET'S ASSISTANCE, BUT THE DEALERSHIP THAT WE PURCHASED THE VEHICLE, KOONS CHEVROLET OF MCLEAN, HAS BEEN NONRESPONSIVE AND VERY UNHELPFUL.
Corrective Action:
DRIVING OUR NEWLY PURCHASED 4 WEEK OLD SUBURBAN DOWN I95. FOLLOWING A BATHROOM BREAK AT A REST STOP, WE LOADED UP IN THE CAR, STARTED IT VIA THE PUSH IGNITION AND DROVE DOWN THE ON RAMP ONTO THE HIGHWAY. WITHIN SECONDS, SMOKE BEGAN BILLOWING FROM THE HOOD. A FIRE UNDER THE HOOD ENSUED. WE WERE TRAVELING AT APPROXIMATELY 30-40MPH, WHEN THE SMOKE BECAME SUDDENLY HEAVY. WE PULLED OVER AND PARKED THE CAR ON THE SHOULDER AND ATTEMPTED TO TURN IT OFF. FOR 30-40 SECONDS, THE CAR WOULD NOT TURN OFF, RATHER, IT SHOOK AND SPUTTERED. WE EVACUATED THE CAR AND CALLED THE STATE POLICE WHO ARRIVED SHORTLY THEREAFTER. THE SUBURBAN WAS TOWED TO RICK HENDRICK CHEVROLET IN RICHMOND, VIRGINIA. ABOUT A WEEK LATER, WE WERE TOLD THAT THE PUSH IGNITION IN THE CAR CAUSED AN ELECTRICAL FIRE. CHEVROLET STILL HAS THE CAR AND IS WORKING TO REPAIR, BUT WE HAVE CONCERNS ABOUT TAKING POSSESSION OF A 4 WEEK OLD CAR THAT CAUGHT FIRE. WOULD APPRECIATE CHEVROLET'S ASSISTANCE, BUT THE DEALERSHIP THAT WE PURCHASED THE VEHICLE, KOONS CHEVROLET OF MCLEAN, HAS BEEN NONRESPONSIVE AND VERY UNHELPFUL.
Additional Notes:
DRIVING OUR NEWLY PURCHASED 4 WEEK OLD SUBURBAN DOWN I95. FOLLOWING A BATHROOM BREAK AT A REST STOP, WE LOADED UP IN THE CAR, STARTED IT VIA THE PUSH IGNITION AND DROVE DOWN THE ON RAMP ONTO THE HIGHWAY. WITHIN SECONDS, SMOKE BEGAN BILLOWING FROM THE HOOD. A FIRE UNDER THE HOOD ENSUED. WE WERE TRAVELING AT APPROXIMATELY 30-40MPH, WHEN THE SMOKE BECAME SUDDENLY HEAVY. WE PULLED OVER AND PARKED THE CAR ON THE SHOULDER AND ATTEMPTED TO TURN IT OFF. FOR 30-40 SECONDS, THE CAR WOULD NOT TURN OFF, RATHER, IT SHOOK AND SPUTTERED. WE EVACUATED THE CAR AND CALLED THE STATE POLICE WHO ARRIVED SHORTLY THEREAFTER. THE SUBURBAN WAS TOWED TO RICK HENDRICK CHEVROLET IN RICHMOND, VIRGINIA. ABOUT A WEEK LATER, WE WERE TOLD THAT THE PUSH IGNITION IN THE CAR CAUSED AN ELECTRICAL FIRE. CHEVROLET STILL HAS THE CAR AND IS WORKING TO REPAIR, BUT WE HAVE CONCERNS ABOUT TAKING POSSESSION OF A 4 WEEK OLD CAR THAT CAUGHT FIRE. WOULD APPRECIATE CHEVROLET'S ASSISTANCE, BUT THE DEALERSHIP THAT WE PURCHASED THE VEHICLE, KOONS CHEVROLET OF MCLEAN, HAS BEEN NONRESPONSIVE AND VERY UNHELPFUL.
Mfg Campaign: 11241952
Recall Date: Aug 6, 2019
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