Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Cadillac Escalade, Chevrolet Silverado 1500 and Tahoe, GMC Sierra 1500 and Yukon vehicles equipped with either a 5.3L or 6.2L V8 engine. The output of the mechanical vacuum pump can decrease over time, decreasing the amount of vacuum/power brake assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202300860
Recall Date: Oct 1, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
Consumer Complaints
113 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER BEING STOPPED AT A STOP SIGN OR RED LIGHTTHE CAR SEEMS TO NOT WANT TO GO AFTER YOUR FOOT IS TAKEN OFF THE BRAKE AND PLACED ON THE ACCELERATOR TO NEED TO GO. THE VEHICLE WILL THEN HESITATE TO GO AND THEN ALL OF A SUDDEN JERK REAL HARD AS IF BEING HIT FROM BEHIND RIGHT BEFORE IT DECIDES TO ACCELERATE.
Corrective Action:
AFTER BEING STOPPED AT A STOP SIGN OR RED LIGHTTHE CAR SEEMS TO NOT WANT TO GO AFTER YOUR FOOT IS TAKEN OFF THE BRAKE AND PLACED ON THE ACCELERATOR TO NEED TO GO. THE VEHICLE WILL THEN HESITATE TO GO AND THEN ALL OF A SUDDEN JERK REAL HARD AS IF BEING HIT FROM BEHIND RIGHT BEFORE IT DECIDES TO ACCELERATE.
Additional Notes:
AFTER BEING STOPPED AT A STOP SIGN OR RED LIGHTTHE CAR SEEMS TO NOT WANT TO GO AFTER YOUR FOOT IS TAKEN OFF THE BRAKE AND PLACED ON THE ACCELERATOR TO NEED TO GO. THE VEHICLE WILL THEN HESITATE TO GO AND THEN ALL OF A SUDDEN JERK REAL HARD AS IF BEING HIT FROM BEHIND RIGHT BEFORE IT DECIDES TO ACCELERATE.
Mfg Campaign: 11175005
Recall Date: Feb 7, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
SITTING IN TRAFFIC ON I 95 AND HAD TOTAL BRAKE FAILURE AND BEGAN ROLLING BACK IN TRAFFIC AND HAD USE EMERGENCY BRAKE TO STOP THE CAR TWICE. CANNOT BELIEVE THAT GM IS ALLOWED TO SALE A VEHICLE THAT THEY NOW HAS SERIOUS PROBLEMS AND IS ALLOWED TO PUT MY FAMILIES LIFE AND OTHERS AT RISK OF DEATH.
Corrective Action:
SITTING IN TRAFFIC ON I 95 AND HAD TOTAL BRAKE FAILURE AND BEGAN ROLLING BACK IN TRAFFIC AND HAD USE EMERGENCY BRAKE TO STOP THE CAR TWICE. CANNOT BELIEVE THAT GM IS ALLOWED TO SALE A VEHICLE THAT THEY NOW HAS SERIOUS PROBLEMS AND IS ALLOWED TO PUT MY FAMILIES LIFE AND OTHERS AT RISK OF DEATH.
Additional Notes:
SITTING IN TRAFFIC ON I 95 AND HAD TOTAL BRAKE FAILURE AND BEGAN ROLLING BACK IN TRAFFIC AND HAD USE EMERGENCY BRAKE TO STOP THE CAR TWICE. CANNOT BELIEVE THAT GM IS ALLOWED TO SALE A VEHICLE THAT THEY NOW HAS SERIOUS PROBLEMS AND IS ALLOWED TO PUT MY FAMILIES LIFE AND OTHERS AT RISK OF DEATH.
Mfg Campaign: 11166370
Recall Date: Jan 10, 2019
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
2ND ROW AND THIRD ROW SEATS HAVE NO CENTER HEAD REST.
Corrective Action:
2ND ROW AND THIRD ROW SEATS HAVE NO CENTER HEAD REST.
Additional Notes:
2ND ROW AND THIRD ROW SEATS HAVE NO CENTER HEAD REST.
Mfg Campaign: 11165502
Recall Date: Jan 6, 2019
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE BRAKE PEDAL IS TOO CLOSE TO THE DRIVER IN RELATION TO THE GAS PEDAL. THE DISTANCE OF EACH PEDAL CANNOT BE ADJUSTED INDEPENDENTLY. A DRIVER'S FOOT CAN BE TRAPPED IN BETWEEN THE TWO PEDALS BECAUSE OF THE GAP. IN A FATAL SITUATION, IT TAKES LONGER FOR THE RIGHT FOOT TO MOVE FROM THE GAS PEDAL TO THE BRAKE PEDAL SINCE THE RIGHT FOOT CANNOT JUST MOVE LATERALLY TO THE LEFT, BUT IT NEEDS TO GO AROUND.
Corrective Action:
THE BRAKE PEDAL IS TOO CLOSE TO THE DRIVER IN RELATION TO THE GAS PEDAL. THE DISTANCE OF EACH PEDAL CANNOT BE ADJUSTED INDEPENDENTLY. A DRIVER'S FOOT CAN BE TRAPPED IN BETWEEN THE TWO PEDALS BECAUSE OF THE GAP. IN A FATAL SITUATION, IT TAKES LONGER FOR THE RIGHT FOOT TO MOVE FROM THE GAS PEDAL TO THE BRAKE PEDAL SINCE THE RIGHT FOOT CANNOT JUST MOVE LATERALLY TO THE LEFT, BUT IT NEEDS TO GO AROUND.
Additional Notes:
THE BRAKE PEDAL IS TOO CLOSE TO THE DRIVER IN RELATION TO THE GAS PEDAL. THE DISTANCE OF EACH PEDAL CANNOT BE ADJUSTED INDEPENDENTLY. A DRIVER'S FOOT CAN BE TRAPPED IN BETWEEN THE TWO PEDALS BECAUSE OF THE GAP. IN A FATAL SITUATION, IT TAKES LONGER FOR THE RIGHT FOOT TO MOVE FROM THE GAS PEDAL TO THE BRAKE PEDAL SINCE THE RIGHT FOOT CANNOT JUST MOVE LATERALLY TO THE LEFT, BUT IT NEEDS TO GO AROUND.
Mfg Campaign: 11163190
Recall Date: Dec 23, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON THE EVENING OF NOVEMBER 27TH, MY CAR WITH 10,200 MILES HAD MULTIPLE ISSUES MAKING IT UNDRIVABLE. I ATTEMPTED TO PULL MY CAR OUT OF A PARKING SPACE. WHEN I PUT THE CAR IN DRIVE, I FELT A HARD THRUST. THE THRUST WAS SO HARD THAT I FELT LIKE A CAR HIT ME. I ATTEMPTED TO PUT THE CAR IN REVERSE; HOWEVER, IT WOULD NOT REVERSE WHEN I STEPPED ON THE GAS PEDAL. WHEN I PUT THE CAR IN DRIVE, IT BARELY MOVED. AS IT MOVED, I FELT THE POWER STEERING LOCK, AND I COULD NOT MOVE THE STEERING WHEEL. I TURNED THE CAR OFF AND ON THREE TIMES AND ENCOUNTERED THE SAME ISSUES. AT THIS POINT, I WAS STUCK IN THE MIDDLE OF A PARKING LOT IN A ODD PLACE WHERE CARS HAD TO GO AROUND ME. WHEN THE TOW TRUCK ARRIVED TO MOVE THE CAR, THE DRIVER ENCOUNTERED THE SAME ISSUES. HE POINTED OUT THERE WERE NO RPMS ON THE CAR. THE TOW TRUCK DRIVER HAD TO TOW THE CAR FROM BEHIND, AS I WAS STUCK IN AN ODD POSITION AT THE EDGE OF THE PARKING LOT. AFTER TWO WEEKS, MY CAR REMAINS AT THE DEALERSHIP. THE DEALERSHIP STATES IT'S A COMPLEX ELECTRICAL ISSUE. THEY ARE WAITING TO FIND OUT IF GM CAN FIX IT OR WORSE....THEY WILL JUST GIVE IT BACK. I AM BEGGING TO HAVE THIS INVESTIGATED AS I WOULD HAVE FOR ANYONE OR MYSELF TO ENCOUNTER THIS FAILURE WHILE DRIVING.
Corrective Action:
ON THE EVENING OF NOVEMBER 27TH, MY CAR WITH 10,200 MILES HAD MULTIPLE ISSUES MAKING IT UNDRIVABLE. I ATTEMPTED TO PULL MY CAR OUT OF A PARKING SPACE. WHEN I PUT THE CAR IN DRIVE, I FELT A HARD THRUST. THE THRUST WAS SO HARD THAT I FELT LIKE A CAR HIT ME. I ATTEMPTED TO PUT THE CAR IN REVERSE; HOWEVER, IT WOULD NOT REVERSE WHEN I STEPPED ON THE GAS PEDAL. WHEN I PUT THE CAR IN DRIVE, IT BARELY MOVED. AS IT MOVED, I FELT THE POWER STEERING LOCK, AND I COULD NOT MOVE THE STEERING WHEEL. I TURNED THE CAR OFF AND ON THREE TIMES AND ENCOUNTERED THE SAME ISSUES. AT THIS POINT, I WAS STUCK IN THE MIDDLE OF A PARKING LOT IN A ODD PLACE WHERE CARS HAD TO GO AROUND ME. WHEN THE TOW TRUCK ARRIVED TO MOVE THE CAR, THE DRIVER ENCOUNTERED THE SAME ISSUES. HE POINTED OUT THERE WERE NO RPMS ON THE CAR. THE TOW TRUCK DRIVER HAD TO TOW THE CAR FROM BEHIND, AS I WAS STUCK IN AN ODD POSITION AT THE EDGE OF THE PARKING LOT. AFTER TWO WEEKS, MY CAR REMAINS AT THE DEALERSHIP. THE DEALERSHIP STATES IT'S A COMPLEX ELECTRICAL ISSUE. THEY ARE WAITING TO FIND OUT IF GM CAN FIX IT OR WORSE....THEY WILL JUST GIVE IT BACK. I AM BEGGING TO HAVE THIS INVESTIGATED AS I WOULD HAVE FOR ANYONE OR MYSELF TO ENCOUNTER THIS FAILURE WHILE DRIVING.
Additional Notes:
ON THE EVENING OF NOVEMBER 27TH, MY CAR WITH 10,200 MILES HAD MULTIPLE ISSUES MAKING IT UNDRIVABLE. I ATTEMPTED TO PULL MY CAR OUT OF A PARKING SPACE. WHEN I PUT THE CAR IN DRIVE, I FELT A HARD THRUST. THE THRUST WAS SO HARD THAT I FELT LIKE A CAR HIT ME. I ATTEMPTED TO PUT THE CAR IN REVERSE; HOWEVER, IT WOULD NOT REVERSE WHEN I STEPPED ON THE GAS PEDAL. WHEN I PUT THE CAR IN DRIVE, IT BARELY MOVED. AS IT MOVED, I FELT THE POWER STEERING LOCK, AND I COULD NOT MOVE THE STEERING WHEEL. I TURNED THE CAR OFF AND ON THREE TIMES AND ENCOUNTERED THE SAME ISSUES. AT THIS POINT, I WAS STUCK IN THE MIDDLE OF A PARKING LOT IN A ODD PLACE WHERE CARS HAD TO GO AROUND ME. WHEN THE TOW TRUCK ARRIVED TO MOVE THE CAR, THE DRIVER ENCOUNTERED THE SAME ISSUES. HE POINTED OUT THERE WERE NO RPMS ON THE CAR. THE TOW TRUCK DRIVER HAD TO TOW THE CAR FROM BEHIND, AS I WAS STUCK IN AN ODD POSITION AT THE EDGE OF THE PARKING LOT. AFTER TWO WEEKS, MY CAR REMAINS AT THE DEALERSHIP. THE DEALERSHIP STATES IT'S A COMPLEX ELECTRICAL ISSUE. THEY ARE WAITING TO FIND OUT IF GM CAN FIX IT OR WORSE....THEY WILL JUST GIVE IT BACK. I AM BEGGING TO HAVE THIS INVESTIGATED AS I WOULD HAVE FOR ANYONE OR MYSELF TO ENCOUNTER THIS FAILURE WHILE DRIVING.
Mfg Campaign: 11156911
Recall Date: Dec 7, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK UP CAMERA HAS ZERO VIABILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION.
Corrective Action:
BACK UP CAMERA HAS ZERO VIABILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION.
Additional Notes:
BACK UP CAMERA HAS ZERO VIABILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION.
Mfg Campaign: 11142873
Recall Date: Oct 26, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BACK UP CAMERA HAS ZERO VIABILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION.
Corrective Action:
BACK UP CAMERA HAS ZERO VIABILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION.
Additional Notes:
BACK UP CAMERA HAS ZERO VIABILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION.
Mfg Campaign: 11142873
Recall Date: Oct 26, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK UP CAMERA HAS ZERO VISIBILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION. THE REAR BACK UP LIGHTS DO NO ILLUMINATE ENOUGH LIGHT TO GUIDE THE VEHICLE. THE CAMERA IMAGE IS TOO GRAINY, DISTORTED AND PIXELATED.
Corrective Action:
BACK UP CAMERA HAS ZERO VISIBILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION. THE REAR BACK UP LIGHTS DO NO ILLUMINATE ENOUGH LIGHT TO GUIDE THE VEHICLE. THE CAMERA IMAGE IS TOO GRAINY, DISTORTED AND PIXELATED.
Additional Notes:
BACK UP CAMERA HAS ZERO VISIBILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION. THE REAR BACK UP LIGHTS DO NO ILLUMINATE ENOUGH LIGHT TO GUIDE THE VEHICLE. THE CAMERA IMAGE IS TOO GRAINY, DISTORTED AND PIXELATED.
Mfg Campaign: 11142877
Recall Date: Oct 26, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK UP CAMERA HAS ZERO VISIBILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION. THE REAR BACK UP LIGHTS DO NO ILLUMINATE ENOUGH LIGHT TO GUIDE THE VEHICLE. THE CAMERA IMAGE IS TOO GRAINY, DISTORTED AND PIXELATED.
Corrective Action:
BACK UP CAMERA HAS ZERO VISIBILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION. THE REAR BACK UP LIGHTS DO NO ILLUMINATE ENOUGH LIGHT TO GUIDE THE VEHICLE. THE CAMERA IMAGE IS TOO GRAINY, DISTORTED AND PIXELATED.
Additional Notes:
BACK UP CAMERA HAS ZERO VISIBILITY WHILE BACKING UP DURING NIGHT IN DARK AREA WITH RAIN CONDITION. THE REAR BACK UP LIGHTS DO NO ILLUMINATE ENOUGH LIGHT TO GUIDE THE VEHICLE. THE CAMERA IMAGE IS TOO GRAINY, DISTORTED AND PIXELATED.
Mfg Campaign: 11142877
Recall Date: Oct 26, 2018
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FIRST THE FUEL GAUGE STOPPED WORKING ON AND OFF WOULD GO TO E WHEN ON FULL TANK. THEN CHECK ENGINE LIGHT CAME ON DAYS LATER. THEN VEHICLE STOPPED RUNNING WHILE DRIVING, AND WOULD SHUT OFF. ENGINE WOULD START AND DRIVE AGAIN, THEN STOP RUNNING AND SHUT OFF WHILE DRIVING. FIRST TIME I WAS DRIVING ON HWY, THEN ON CITY STREETS. VEHICLE IS IN GM SHOP NOW, AND THEY SAID IT WAS THE FUEL PRESSURE SENSOR. AND THEY ARE REPLACING THE PART.
Corrective Action:
FIRST THE FUEL GAUGE STOPPED WORKING ON AND OFF WOULD GO TO E WHEN ON FULL TANK. THEN CHECK ENGINE LIGHT CAME ON DAYS LATER. THEN VEHICLE STOPPED RUNNING WHILE DRIVING, AND WOULD SHUT OFF. ENGINE WOULD START AND DRIVE AGAIN, THEN STOP RUNNING AND SHUT OFF WHILE DRIVING. FIRST TIME I WAS DRIVING ON HWY, THEN ON CITY STREETS. VEHICLE IS IN GM SHOP NOW, AND THEY SAID IT WAS THE FUEL PRESSURE SENSOR. AND THEY ARE REPLACING THE PART.
Additional Notes:
FIRST THE FUEL GAUGE STOPPED WORKING ON AND OFF WOULD GO TO E WHEN ON FULL TANK. THEN CHECK ENGINE LIGHT CAME ON DAYS LATER. THEN VEHICLE STOPPED RUNNING WHILE DRIVING, AND WOULD SHUT OFF. ENGINE WOULD START AND DRIVE AGAIN, THEN STOP RUNNING AND SHUT OFF WHILE DRIVING. FIRST TIME I WAS DRIVING ON HWY, THEN ON CITY STREETS. VEHICLE IS IN GM SHOP NOW, AND THEY SAID IT WAS THE FUEL PRESSURE SENSOR. AND THEY ARE REPLACING THE PART.
Mfg Campaign: 11124121
Recall Date: Sep 3, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I OWN A 2018 CHEVROLET TAHOE PREMIERE WITH THE RST 6.2L PERFORMANCE PACKAGE. THIS VEHICLE HAS THE OPTIONAL PERFORMANCE FRONT BRAKE UPGRADE SYSTEM. I RECEIVED THE FOLLOWING RECALL: GM PROGRAM # N182155600, CUSTOMER SATISFACTION PROGRAM #18119 - SPARE TIRE DOES NOT FIT OVER PERFORMANCE FRONT BRAKE KIT. THE VEHICLE HAS A 17 INCH SPARE TIRE WHICH WILL NOT FIT OVER THE FRONT BRAKES WHEN EQUIPPED WITH THE PERFORMANCE BRAKE KIT. THE SOLUTION PROPOSED BY CHEVROLET FOR A FLAT FRONT TIRE IS A DUAL TIRE CHANGE (REPLACE A REAR TIRE WITH THE SPARE AND MOVE THE REAR TIRE TO THE FRONT). THE CHEVROLET DEALER IS TO PRINT AND INSTALL AN INSERT TO THE OWNER'S MANUAL DESCRIBING THIS DUAL TIRE CHANGE. THIS SOLUTION COMPROMISES SAFETY, ESPECIALLY IF THE DUAL TIRE CHANGE HAS TO OCCUR ON THE SIDE OF A BUSY HIGHWAY. IT DOES NOT MEET MY EXPECTATIONS FOR A PREMIUM SUV. CHEVROLET SHOULD PROVIDE A SPARE TIRE (FREE OF CHARGE) THAT WILL FIT OVER THE PERFORMANCE FRONT BRAKE KIT. AN APPROPRIATE SPARE TIRE SHOULD HAVE BEEN INCLUDED WITH THE FRONT BRAKE UPGRADE OPTION. I CALLED THE CHEVROLET CUSTOMER ASSISTANCE CENTER REGARDING THIS ISSUE. THEIR REPRESENTATIVE WAS RUDE AND NO HELP AT ALL. HIS ONLY REPLY WAS THAT I NEEDED TO TAKE THIS MATTER UP WITH MY CHEVROLET DEALER. SO I DID THAT AND THE DEALER CHECKED WITH THEIR CHAIN-OF-COMMAND WITHIN CHEVROLET. THEIR ZONE REPRESENTATIVE STATED THAT THERE WAS NOTHING ELSE THEY COULD DO OTHER THAN PROVIDE THE OWNER'S MANUAL INSERT. MY COMPLAINT IS NOT WITH THE DEALER. I DO NOT EXPECT THEM TO PROVIDE AN APPROPRIATE SPARE TIRE AT THEIR COST. A RIM AND TIRE FOR THIS VEHICLE (THAT WILL FIT OVER THE PERFORMANCE FRONT BRAKE KIT) IS VERY EXPENSIVE. MY COMPLAINT IS AGAINST GM AND CHEVROLET CORPORATE REGARDING THEIR UNACCEPTABLE RESPONSE TO THIS PROBLEM.
Corrective Action:
I OWN A 2018 CHEVROLET TAHOE PREMIERE WITH THE RST 6.2L PERFORMANCE PACKAGE. THIS VEHICLE HAS THE OPTIONAL PERFORMANCE FRONT BRAKE UPGRADE SYSTEM. I RECEIVED THE FOLLOWING RECALL: GM PROGRAM # N182155600, CUSTOMER SATISFACTION PROGRAM #18119 - SPARE TIRE DOES NOT FIT OVER PERFORMANCE FRONT BRAKE KIT. THE VEHICLE HAS A 17 INCH SPARE TIRE WHICH WILL NOT FIT OVER THE FRONT BRAKES WHEN EQUIPPED WITH THE PERFORMANCE BRAKE KIT. THE SOLUTION PROPOSED BY CHEVROLET FOR A FLAT FRONT TIRE IS A DUAL TIRE CHANGE (REPLACE A REAR TIRE WITH THE SPARE AND MOVE THE REAR TIRE TO THE FRONT). THE CHEVROLET DEALER IS TO PRINT AND INSTALL AN INSERT TO THE OWNER'S MANUAL DESCRIBING THIS DUAL TIRE CHANGE. THIS SOLUTION COMPROMISES SAFETY, ESPECIALLY IF THE DUAL TIRE CHANGE HAS TO OCCUR ON THE SIDE OF A BUSY HIGHWAY. IT DOES NOT MEET MY EXPECTATIONS FOR A PREMIUM SUV. CHEVROLET SHOULD PROVIDE A SPARE TIRE (FREE OF CHARGE) THAT WILL FIT OVER THE PERFORMANCE FRONT BRAKE KIT. AN APPROPRIATE SPARE TIRE SHOULD HAVE BEEN INCLUDED WITH THE FRONT BRAKE UPGRADE OPTION. I CALLED THE CHEVROLET CUSTOMER ASSISTANCE CENTER REGARDING THIS ISSUE. THEIR REPRESENTATIVE WAS RUDE AND NO HELP AT ALL. HIS ONLY REPLY WAS THAT I NEEDED TO TAKE THIS MATTER UP WITH MY CHEVROLET DEALER. SO I DID THAT AND THE DEALER CHECKED WITH THEIR CHAIN-OF-COMMAND WITHIN CHEVROLET. THEIR ZONE REPRESENTATIVE STATED THAT THERE WAS NOTHING ELSE THEY COULD DO OTHER THAN PROVIDE THE OWNER'S MANUAL INSERT. MY COMPLAINT IS NOT WITH THE DEALER. I DO NOT EXPECT THEM TO PROVIDE AN APPROPRIATE SPARE TIRE AT THEIR COST. A RIM AND TIRE FOR THIS VEHICLE (THAT WILL FIT OVER THE PERFORMANCE FRONT BRAKE KIT) IS VERY EXPENSIVE. MY COMPLAINT IS AGAINST GM AND CHEVROLET CORPORATE REGARDING THEIR UNACCEPTABLE RESPONSE TO THIS PROBLEM.
Additional Notes:
I OWN A 2018 CHEVROLET TAHOE PREMIERE WITH THE RST 6.2L PERFORMANCE PACKAGE. THIS VEHICLE HAS THE OPTIONAL PERFORMANCE FRONT BRAKE UPGRADE SYSTEM. I RECEIVED THE FOLLOWING RECALL: GM PROGRAM # N182155600, CUSTOMER SATISFACTION PROGRAM #18119 - SPARE TIRE DOES NOT FIT OVER PERFORMANCE FRONT BRAKE KIT. THE VEHICLE HAS A 17 INCH SPARE TIRE WHICH WILL NOT FIT OVER THE FRONT BRAKES WHEN EQUIPPED WITH THE PERFORMANCE BRAKE KIT. THE SOLUTION PROPOSED BY CHEVROLET FOR A FLAT FRONT TIRE IS A DUAL TIRE CHANGE (REPLACE A REAR TIRE WITH THE SPARE AND MOVE THE REAR TIRE TO THE FRONT). THE CHEVROLET DEALER IS TO PRINT AND INSTALL AN INSERT TO THE OWNER'S MANUAL DESCRIBING THIS DUAL TIRE CHANGE. THIS SOLUTION COMPROMISES SAFETY, ESPECIALLY IF THE DUAL TIRE CHANGE HAS TO OCCUR ON THE SIDE OF A BUSY HIGHWAY. IT DOES NOT MEET MY EXPECTATIONS FOR A PREMIUM SUV. CHEVROLET SHOULD PROVIDE A SPARE TIRE (FREE OF CHARGE) THAT WILL FIT OVER THE PERFORMANCE FRONT BRAKE KIT. AN APPROPRIATE SPARE TIRE SHOULD HAVE BEEN INCLUDED WITH THE FRONT BRAKE UPGRADE OPTION. I CALLED THE CHEVROLET CUSTOMER ASSISTANCE CENTER REGARDING THIS ISSUE. THEIR REPRESENTATIVE WAS RUDE AND NO HELP AT ALL. HIS ONLY REPLY WAS THAT I NEEDED TO TAKE THIS MATTER UP WITH MY CHEVROLET DEALER. SO I DID THAT AND THE DEALER CHECKED WITH THEIR CHAIN-OF-COMMAND WITHIN CHEVROLET. THEIR ZONE REPRESENTATIVE STATED THAT THERE WAS NOTHING ELSE THEY COULD DO OTHER THAN PROVIDE THE OWNER'S MANUAL INSERT. MY COMPLAINT IS NOT WITH THE DEALER. I DO NOT EXPECT THEM TO PROVIDE AN APPROPRIATE SPARE TIRE AT THEIR COST. A RIM AND TIRE FOR THIS VEHICLE (THAT WILL FIT OVER THE PERFORMANCE FRONT BRAKE KIT) IS VERY EXPENSIVE. MY COMPLAINT IS AGAINST GM AND CHEVROLET CORPORATE REGARDING THEIR UNACCEPTABLE RESPONSE TO THIS PROBLEM.
Mfg Campaign: 11123002
Recall Date: Aug 28, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
COLLISION ALERT SYSTEM DOES NOT FUNCTION WITH ENOUGH WARNING DISTANCE ON THE SEAT VIBRATION AND RED FLASH PROJECTION ON THE WINDSHIELD. THE DRIVER ESSENTIALLY MUST NEAR COLLIDE WITH AN OBJECT OR VEHICLE FOR THIS FEATURE TO WORK. THE YELLOW CAUTION INDICATOR IN THE DASH DISPLAY WILL LIGHT-UP BUT THE SEAT VIBRATION AND RED FLASH ON THE WINDSHIELD DOES NOT FUNCTION. CHEVROLET DEALERSHIP INSISTS IT WORKS PROPERLY, I CONTEND IT DOES NOT BASED THE FUNCTIONALITY OF THE PREVIOUS MODEL I OWNED, A 2015 TAHOE. THIS SAFETY FUNCTION ADVERTISED BY CHEVROLET DOES NOT FUNCTION AS INTENDED.
Corrective Action:
COLLISION ALERT SYSTEM DOES NOT FUNCTION WITH ENOUGH WARNING DISTANCE ON THE SEAT VIBRATION AND RED FLASH PROJECTION ON THE WINDSHIELD. THE DRIVER ESSENTIALLY MUST NEAR COLLIDE WITH AN OBJECT OR VEHICLE FOR THIS FEATURE TO WORK. THE YELLOW CAUTION INDICATOR IN THE DASH DISPLAY WILL LIGHT-UP BUT THE SEAT VIBRATION AND RED FLASH ON THE WINDSHIELD DOES NOT FUNCTION. CHEVROLET DEALERSHIP INSISTS IT WORKS PROPERLY, I CONTEND IT DOES NOT BASED THE FUNCTIONALITY OF THE PREVIOUS MODEL I OWNED, A 2015 TAHOE. THIS SAFETY FUNCTION ADVERTISED BY CHEVROLET DOES NOT FUNCTION AS INTENDED.
Additional Notes:
COLLISION ALERT SYSTEM DOES NOT FUNCTION WITH ENOUGH WARNING DISTANCE ON THE SEAT VIBRATION AND RED FLASH PROJECTION ON THE WINDSHIELD. THE DRIVER ESSENTIALLY MUST NEAR COLLIDE WITH AN OBJECT OR VEHICLE FOR THIS FEATURE TO WORK. THE YELLOW CAUTION INDICATOR IN THE DASH DISPLAY WILL LIGHT-UP BUT THE SEAT VIBRATION AND RED FLASH ON THE WINDSHIELD DOES NOT FUNCTION. CHEVROLET DEALERSHIP INSISTS IT WORKS PROPERLY, I CONTEND IT DOES NOT BASED THE FUNCTIONALITY OF THE PREVIOUS MODEL I OWNED, A 2015 TAHOE. THIS SAFETY FUNCTION ADVERTISED BY CHEVROLET DOES NOT FUNCTION AS INTENDED.
Mfg Campaign: 11074450
Recall Date: Feb 23, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A 2018 TAHOE 20 DAYS AGO AND AT 45 MPH AND 65-75 MPH I FEEL PRESSURE IN MY EARS WHICH THEN MAKES ME FEEL NAUSEOUS WHICH LEADS TO SEVERE HEADACHES. THIS BUFFERING OCCURS EVERY TIME I DRIVE IT. I HAVE TRIED DRIVING WITH THE WINDOWS DOWN / UP, RADIO ON / OFF. NOTHING CHANGES TO LESSEN THE EFFECTS. I GOGGLED SEARCHED IT TODAY AND FOUND SEVERAL REPORTS AND COMPLAINANTS ABOUT THIS ISSUE BUT BOTH GM CUSTOMER ASSISTANCE AND MY DEALER SAYS THEY NEVER HEARD OF THE PROBLEM. THE PRESSURE OCCURS ON LOCAL ROADS AND HIGHWAY, EVERY TIME BETWEEN THE SPEEDS OF 45-55 AND 65-75 MPH.
Corrective Action:
I PURCHASED A 2018 TAHOE 20 DAYS AGO AND AT 45 MPH AND 65-75 MPH I FEEL PRESSURE IN MY EARS WHICH THEN MAKES ME FEEL NAUSEOUS WHICH LEADS TO SEVERE HEADACHES. THIS BUFFERING OCCURS EVERY TIME I DRIVE IT. I HAVE TRIED DRIVING WITH THE WINDOWS DOWN / UP, RADIO ON / OFF. NOTHING CHANGES TO LESSEN THE EFFECTS. I GOGGLED SEARCHED IT TODAY AND FOUND SEVERAL REPORTS AND COMPLAINANTS ABOUT THIS ISSUE BUT BOTH GM CUSTOMER ASSISTANCE AND MY DEALER SAYS THEY NEVER HEARD OF THE PROBLEM. THE PRESSURE OCCURS ON LOCAL ROADS AND HIGHWAY, EVERY TIME BETWEEN THE SPEEDS OF 45-55 AND 65-75 MPH.
Additional Notes:
I PURCHASED A 2018 TAHOE 20 DAYS AGO AND AT 45 MPH AND 65-75 MPH I FEEL PRESSURE IN MY EARS WHICH THEN MAKES ME FEEL NAUSEOUS WHICH LEADS TO SEVERE HEADACHES. THIS BUFFERING OCCURS EVERY TIME I DRIVE IT. I HAVE TRIED DRIVING WITH THE WINDOWS DOWN / UP, RADIO ON / OFF. NOTHING CHANGES TO LESSEN THE EFFECTS. I GOGGLED SEARCHED IT TODAY AND FOUND SEVERAL REPORTS AND COMPLAINANTS ABOUT THIS ISSUE BUT BOTH GM CUSTOMER ASSISTANCE AND MY DEALER SAYS THEY NEVER HEARD OF THE PROBLEM. THE PRESSURE OCCURS ON LOCAL ROADS AND HIGHWAY, EVERY TIME BETWEEN THE SPEEDS OF 45-55 AND 65-75 MPH.
Mfg Campaign: 11039710
Recall Date: Oct 25, 2017
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