Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
Consumer Complaints
128 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When slowing down and accelerating there is a shutter and a jerk to my transmission. While I am driving the shuttering is sometimes so loud I can hear it over the radio and it is a vibration motion.
Corrective Action:
When slowing down and accelerating there is a shutter and a jerk to my transmission. While I am driving the shuttering is sometimes so loud I can hear it over the radio and it is a vibration motion.
Additional Notes:
When slowing down and accelerating there is a shutter and a jerk to my transmission. While I am driving the shuttering is sometimes so loud I can hear it over the radio and it is a vibration motion.
Mfg Campaign: 11643718
Recall Date: Feb 19, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission needed replacing at 110,000 miles. Torque converter went bad
Corrective Action:
Transmission needed replacing at 110,000 miles. Torque converter went bad
Additional Notes:
Transmission needed replacing at 110,000 miles. Torque converter went bad
Mfg Campaign: 11638333
Recall Date: Jan 24, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on the interstate when all the sudden there was no power to drive train, the rpm gauge red lined. I put gear shift to neutral and rpm gauge came down, at this time no check engine light. Coasted to exit and parked. Got out and look around Tahoe for damage none found, looked under hood and no damage or fluid anywhere, none found. Got back in Tahoe and shifted into drive. I drove on 2-line highway to nearby town; 25 mph is all it would go. There was not a chevy dealer in town, stop at a Ford dealership and they sent me to an independent shop. Check engine light came on as I drove to independent dealer. Independent dealer checked for codes found transmission he checked fluid level it was full, but fluid smelled burnt and had metal shavings. He pulled it into shop and dropped fluid pan, to visually verify transmission parts were bad. He had to install a new gm transmission.
Corrective Action:
Driving on the interstate when all the sudden there was no power to drive train, the rpm gauge red lined. I put gear shift to neutral and rpm gauge came down, at this time no check engine light. Coasted to exit and parked. Got out and look around Tahoe for damage none found, looked under hood and no damage or fluid anywhere, none found. Got back in Tahoe and shifted into drive. I drove on 2-line highway to nearby town; 25 mph is all it would go. There was not a chevy dealer in town, stop at a Ford dealership and they sent me to an independent shop. Check engine light came on as I drove to independent dealer. Independent dealer checked for codes found transmission he checked fluid level it was full, but fluid smelled burnt and had metal shavings. He pulled it into shop and dropped fluid pan, to visually verify transmission parts were bad. He had to install a new gm transmission.
Additional Notes:
Driving on the interstate when all the sudden there was no power to drive train, the rpm gauge red lined. I put gear shift to neutral and rpm gauge came down, at this time no check engine light. Coasted to exit and parked. Got out and look around Tahoe for damage none found, looked under hood and no damage or fluid anywhere, none found. Got back in Tahoe and shifted into drive. I drove on 2-line highway to nearby town; 25 mph is all it would go. There was not a chevy dealer in town, stop at a Ford dealership and they sent me to an independent shop. Check engine light came on as I drove to independent dealer. Independent dealer checked for codes found transmission he checked fluid level it was full, but fluid smelled burnt and had metal shavings. He pulled it into shop and dropped fluid pan, to visually verify transmission parts were bad. He had to install a new gm transmission.
Mfg Campaign: 11632956
Recall Date: Dec 29, 2024
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 10 mph, a second vehicle crashed into the rear of the vehicle. The contact indicated that during the crash no air bags were deployed and the front driver and front passenger seat belts did not retract. After the incident, the front driver's side and front passenger side seat belts remained inoperable and the air bag warning light remained illuminated. No injuries were reported and a police report was filed at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not contacted regarding the failures. The contact was concerned that due to the illuminated air bag warning light, the air bag may erroneously deploy while operating the vehicle. The failure mileage was 212,000.
Corrective Action:
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 10 mph, a second vehicle crashed into the rear of the vehicle. The contact indicated that during the crash no air bags were deployed and the front driver and front passenger seat belts did not retract. After the incident, the front driver's side and front passenger side seat belts remained inoperable and the air bag warning light remained illuminated. No injuries were reported and a police report was filed at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not contacted regarding the failures. The contact was concerned that due to the illuminated air bag warning light, the air bag may erroneously deploy while operating the vehicle. The failure mileage was 212,000.
Additional Notes:
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 10 mph, a second vehicle crashed into the rear of the vehicle. The contact indicated that during the crash no air bags were deployed and the front driver and front passenger seat belts did not retract. After the incident, the front driver's side and front passenger side seat belts remained inoperable and the air bag warning light remained illuminated. No injuries were reported and a police report was filed at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not contacted regarding the failures. The contact was concerned that due to the illuminated air bag warning light, the air bag may erroneously deploy while operating the vehicle. The failure mileage was 212,000.
Mfg Campaign: 11629827
Recall Date: Dec 10, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 10 mph, a second vehicle crashed into the rear of the vehicle. The contact indicated that during the crash no air bags were deployed and the front driver and front passenger seat belts did not retract. After the incident, the front driver's side and front passenger side seat belts remained inoperable and the air bag warning light remained illuminated. No injuries were reported and a police report was filed at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not contacted regarding the failures. The contact was concerned that due to the illuminated air bag warning light, the air bag may erroneously deploy while operating the vehicle. The failure mileage was 212,000.
Corrective Action:
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 10 mph, a second vehicle crashed into the rear of the vehicle. The contact indicated that during the crash no air bags were deployed and the front driver and front passenger seat belts did not retract. After the incident, the front driver's side and front passenger side seat belts remained inoperable and the air bag warning light remained illuminated. No injuries were reported and a police report was filed at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not contacted regarding the failures. The contact was concerned that due to the illuminated air bag warning light, the air bag may erroneously deploy while operating the vehicle. The failure mileage was 212,000.
Additional Notes:
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 10 mph, a second vehicle crashed into the rear of the vehicle. The contact indicated that during the crash no air bags were deployed and the front driver and front passenger seat belts did not retract. After the incident, the front driver's side and front passenger side seat belts remained inoperable and the air bag warning light remained illuminated. No injuries were reported and a police report was filed at the scene. The cause of the failure was not determined. The local dealer and manufacturer were not contacted regarding the failures. The contact was concerned that due to the illuminated air bag warning light, the air bag may erroneously deploy while operating the vehicle. The failure mileage was 212,000.
Mfg Campaign: 11629827
Recall Date: Dec 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
1-*: Pressure Control Solenoid Valve 3 - STUCK OFF - Diagnostic code# P0796 (5/5) Permanent 2-*: Yes, The cars rear brakes suddenly locked and veered the car off the road. Check engine light came on and the car had trouble driving up my driveway. There was a burning smell coming from the front engine. 3*: Unknown - Confrimed with a Mobile Mechanic - I have a photo of the diagnostic code. Diagnostic code# P0796 (5/5) Permanent - Pressure Control Solenoid Valve 3 - STUCK OFF 4*: Yes, inspected by a mobile mechanic. Diagnostic code# P0796 (5/5) Permanent -Pressure Control Solenoid Valve 3 - STUCK OFF 5*: Check Engine Light appeared after the rear brakes locked up. After the Check Engine light appeared; minutes later the car had extreme trouble driving up my driveway. There was a burning smell coming from the front engine.
Corrective Action:
1-*: Pressure Control Solenoid Valve 3 - STUCK OFF - Diagnostic code# P0796 (5/5) Permanent 2-*: Yes, The cars rear brakes suddenly locked and veered the car off the road. Check engine light came on and the car had trouble driving up my driveway. There was a burning smell coming from the front engine. 3*: Unknown - Confrimed with a Mobile Mechanic - I have a photo of the diagnostic code. Diagnostic code# P0796 (5/5) Permanent - Pressure Control Solenoid Valve 3 - STUCK OFF 4*: Yes, inspected by a mobile mechanic. Diagnostic code# P0796 (5/5) Permanent -Pressure Control Solenoid Valve 3 - STUCK OFF 5*: Check Engine Light appeared after the rear brakes locked up. After the Check Engine light appeared; minutes later the car had extreme trouble driving up my driveway. There was a burning smell coming from the front engine.
Additional Notes:
1-*: Pressure Control Solenoid Valve 3 - STUCK OFF - Diagnostic code# P0796 (5/5) Permanent 2-*: Yes, The cars rear brakes suddenly locked and veered the car off the road. Check engine light came on and the car had trouble driving up my driveway. There was a burning smell coming from the front engine. 3*: Unknown - Confrimed with a Mobile Mechanic - I have a photo of the diagnostic code. Diagnostic code# P0796 (5/5) Permanent - Pressure Control Solenoid Valve 3 - STUCK OFF 4*: Yes, inspected by a mobile mechanic. Diagnostic code# P0796 (5/5) Permanent -Pressure Control Solenoid Valve 3 - STUCK OFF 5*: Check Engine Light appeared after the rear brakes locked up. After the Check Engine light appeared; minutes later the car had extreme trouble driving up my driveway. There was a burning smell coming from the front engine.
Mfg Campaign: 11629292
Recall Date: Dec 6, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1-*: Pressure Control Solenoid Valve 3 - STUCK OFF - Diagnostic code# P0796 (5/5) Permanent 2-*: Yes, The cars rear brakes suddenly locked and veered the car off the road. Check engine light came on and the car had trouble driving up my driveway. There was a burning smell coming from the front engine. 3*: Unknown - Confrimed with a Mobile Mechanic - I have a photo of the diagnostic code. Diagnostic code# P0796 (5/5) Permanent - Pressure Control Solenoid Valve 3 - STUCK OFF 4*: Yes, inspected by a mobile mechanic. Diagnostic code# P0796 (5/5) Permanent -Pressure Control Solenoid Valve 3 - STUCK OFF 5*: Check Engine Light appeared after the rear brakes locked up. After the Check Engine light appeared; minutes later the car had extreme trouble driving up my driveway. There was a burning smell coming from the front engine.
Corrective Action:
1-*: Pressure Control Solenoid Valve 3 - STUCK OFF - Diagnostic code# P0796 (5/5) Permanent 2-*: Yes, The cars rear brakes suddenly locked and veered the car off the road. Check engine light came on and the car had trouble driving up my driveway. There was a burning smell coming from the front engine. 3*: Unknown - Confrimed with a Mobile Mechanic - I have a photo of the diagnostic code. Diagnostic code# P0796 (5/5) Permanent - Pressure Control Solenoid Valve 3 - STUCK OFF 4*: Yes, inspected by a mobile mechanic. Diagnostic code# P0796 (5/5) Permanent -Pressure Control Solenoid Valve 3 - STUCK OFF 5*: Check Engine Light appeared after the rear brakes locked up. After the Check Engine light appeared; minutes later the car had extreme trouble driving up my driveway. There was a burning smell coming from the front engine.
Additional Notes:
1-*: Pressure Control Solenoid Valve 3 - STUCK OFF - Diagnostic code# P0796 (5/5) Permanent 2-*: Yes, The cars rear brakes suddenly locked and veered the car off the road. Check engine light came on and the car had trouble driving up my driveway. There was a burning smell coming from the front engine. 3*: Unknown - Confrimed with a Mobile Mechanic - I have a photo of the diagnostic code. Diagnostic code# P0796 (5/5) Permanent - Pressure Control Solenoid Valve 3 - STUCK OFF 4*: Yes, inspected by a mobile mechanic. Diagnostic code# P0796 (5/5) Permanent -Pressure Control Solenoid Valve 3 - STUCK OFF 5*: Check Engine Light appeared after the rear brakes locked up. After the Check Engine light appeared; minutes later the car had extreme trouble driving up my driveway. There was a burning smell coming from the front engine.
Mfg Campaign: 11629292
Recall Date: Dec 6, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Corrective Action:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Additional Notes:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Mfg Campaign: 11603391
Recall Date: Jul 19, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Corrective Action:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Additional Notes:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Mfg Campaign: 11603391
Recall Date: Jul 19, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Corrective Action:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Additional Notes:
In March of 2023, my 2019 Chevy Tahoe began having episodes where while driving there would be no gas power. The needle on the speedometer would start dropping to zero and the truck would sound like it was in neutral without notice putting everyon in the vehicle and outside of the vehicle at risk. My kids travel long distance for their AAA sports. Then all of a sudden there would be a loud noise (sound like hitting a rock with a sledge hammer) and you would feel the jarring noise and it would engage again. It was taken into the dealer and they found nothing wrong with it, couldn't duplicate the problem. This was at approximately 128,000 miles. On and off it happened all from March through April 2023 without notice, on the expressway traveling at 70 mph and having no control over the speed of the vehicle. In April, it became more apparent that when you hit 50 mph and 70 mph it was happening on cue, at 130,000 miles. Took it to the dealer again in April 2023, gave them the information and all they told me was that it was the transmission, $12,000 and it would be $500 to just take it apart to confirm, no error code was scanning and if I wanted to trade it in they would get a sales person. I spoke with the sales person who couldn't help because the balance on the loan is $28,000. Went back to the sales to get the car and a different service person helped me and couldn't find the truck. The truck had never been entered into anything in the service department. I took the truck home and it has sat in my driveway. It is a shame that you purchase a $70,000 vehicle and cannot get quality service from the dealer and a vehicle that doesn't make it past 130,000 miles. We have a 2013 Ford Edge that has 358,000 miles on it. What does that say about Chevy currently? Currently I have been starting the vehicle and driving it down my block and back daily to keep it from deteriorating, it cannot go over 20 mph without the gas power failing. I am hoping someone can help.
Mfg Campaign: 11603391
Recall Date: Jul 19, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Mfg Campaign: 11601450
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 9-8-23 customer states vehicle hard to start and doesn't accelerate scan vehicle for codes found codesp2635 fuel pump performance vehicle has low fuel pressure recommend replace fuel pump 10-31-23 Sputters & won't accelerate CEL correction: replace high pressure fuel pump test drive vehicle work complete.
Mfg Campaign: 11601450
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Mfg Campaign: 11601454
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 03-04-24 Engine sputtering Scanned vehicle and codes P2635 fuel pump low fuel/performance was detected. Ordered fuel pump and fuel pump module.
Mfg Campaign: 11601454
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Mfg Campaign: 11601456
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-11-23 Driver noted the unit stalls while driving. they couldn't get past 5mph without stalling. check engine light on. tried starting unit multiple times. officer was unable to get the unit to turn over. unit was towed in by westway around 0100AM CHEK UNIT CODES P2635 PINPINT TEST NEED FUEL PUMP 02-12-24 Stalls over and over again Cause- Performed a DTC scan and found codes (P2635) fuel pump flow performance and (P018B) fuel pressure sensor performance. With pinpoint test I found that the fuel pump and module assembly need replacement at this time! Correction- Replaced and tested the fuel pump
Mfg Campaign: 11601456
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Mfg Campaign: 11601462
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-5-23 Cause- Performed DTC scan and found coed P2635 which signifies Fuel pump A Low flow/ performance. With key on, engine off I used a scan tool to command the fuel pump on while monitoring the fuel pressure sensor parameter and found that the fuel pressure was below specifications of 46-84 psi. Inspected fuel pump assembly and connector and no faults were found. Test results verified faulty fuel pump replacement needed at this time! 4-2-24 Check engine light went on & Car shut off out of nowhere. scan engine for codes and found codes p2535 and code po300 fuel pump pressure under performance replaced fuel pump
Mfg Campaign: 11601462
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Mfg Campaign: 11601488
Recall Date: Jul 12, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Corrective Action:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Additional Notes:
This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps replaced in some cases multiple times. 7-12-23 Stalled in intersection and turned off Engine wont start Will start again after several minutes CHECK UNIT CODE P2635 PINPOINT TEST NEED FUEL PUMP 2-12-24 Sputters and stalls and stumbles CHECK UNIT NO ENGINE LIGHT AND NO CODES. REPLACE FUEL PUMP DRIVER MODULE
Mfg Campaign: 11601488
Recall Date: Jul 12, 2024
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