Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
Consumer Complaints
52 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Corrective Action:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Additional Notes:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Mfg Campaign: 11633321
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Corrective Action:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Additional Notes:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Mfg Campaign: 11633321
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Corrective Action:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Additional Notes:
Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when the vehicle was purchased. MFG has been unable to repair.
Mfg Campaign: 11633321
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Corrective Action:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Additional Notes:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Mfg Campaign: 11631380
Recall Date: Dec 18, 2024
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Corrective Action:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Additional Notes:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Mfg Campaign: 11631380
Recall Date: Dec 18, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Corrective Action:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Additional Notes:
After start up, there is no audio coming from the vehicle. No audio from entertainment system, no audio from turn signal and no audio from fasten seat belt "chime". Restarting vehicle does not change the outcomes, initially. Exiting the vehicle and restarting about 10 minutes later, all audio returns, including entertainment sytem, audible turn signal indicator and fasten seat belt chime (if seat belt is not engaged). This has occured on several occasions since about 11/1/2024.
Mfg Campaign: 11631380
Recall Date: Dec 18, 2024
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Corrective Action:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Additional Notes:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Mfg Campaign: 11617843
Recall Date: Oct 3, 2024
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Corrective Action:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Additional Notes:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Mfg Campaign: 11617843
Recall Date: Oct 3, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Corrective Action:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Additional Notes:
While driving at night in the rain. The front windshield wipers paused in an upright position for 3-5 seconds and all exterior illumination/lighting went out. They all came back momentarily.
Mfg Campaign: 11617843
Recall Date: Oct 3, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes system failure message on highway and couldn’t use brakes without standing on them. Once came to a stop in breakdown lane tow driver took us to closest Chevrolet dealer where we were told our vehicle was unsafe to drive and was basically a toboggan. If we weren’t in slow moving traffic we would’ve been in a serious accident. Dealer confirmed by running computer on car that the brake system motor stopped working and lost communication with power steering, transmission, central gateway, brake system control, and engine control. Waiting to see if this is a software issue or if brake motor needs to be replaced. Either way feels very unsafe to drive.
Corrective Action:
Brakes system failure message on highway and couldn’t use brakes without standing on them. Once came to a stop in breakdown lane tow driver took us to closest Chevrolet dealer where we were told our vehicle was unsafe to drive and was basically a toboggan. If we weren’t in slow moving traffic we would’ve been in a serious accident. Dealer confirmed by running computer on car that the brake system motor stopped working and lost communication with power steering, transmission, central gateway, brake system control, and engine control. Waiting to see if this is a software issue or if brake motor needs to be replaced. Either way feels very unsafe to drive.
Additional Notes:
Brakes system failure message on highway and couldn’t use brakes without standing on them. Once came to a stop in breakdown lane tow driver took us to closest Chevrolet dealer where we were told our vehicle was unsafe to drive and was basically a toboggan. If we weren’t in slow moving traffic we would’ve been in a serious accident. Dealer confirmed by running computer on car that the brake system motor stopped working and lost communication with power steering, transmission, central gateway, brake system control, and engine control. Waiting to see if this is a software issue or if brake motor needs to be replaced. Either way feels very unsafe to drive.
Mfg Campaign: 11609384
Recall Date: Aug 19, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check engine light turned on last week after pumping gas. After driving a certain amount of miles it turned off. I pumped gas yesterday and I’ve driven miles and it still shows it has a full tank but my Chevrolet app shows it has 85% fuel.
Corrective Action:
Check engine light turned on last week after pumping gas. After driving a certain amount of miles it turned off. I pumped gas yesterday and I’ve driven miles and it still shows it has a full tank but my Chevrolet app shows it has 85% fuel.
Additional Notes:
Check engine light turned on last week after pumping gas. After driving a certain amount of miles it turned off. I pumped gas yesterday and I’ve driven miles and it still shows it has a full tank but my Chevrolet app shows it has 85% fuel.
Mfg Campaign: 11583111
Recall Date: Apr 15, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was approaching an intersection to make a left turn from a two-way highway with a posted speed limit of 65mph. Another vehicle had approached the same intersection in the other direction and stopped to make a left turn, so both vehicles were making left turns in opposite directions, but the vehicle opposite my vehicle had to stop because I was approaching and signaling to turn and another vehicle, towing a trailer, was following behind my vehicle. As I approached the intersection, I began to turn the wheel and my vehicle shutdown and stopped in the lane, causing the vehicle behind me to take evasive action to avoid colliding into the rear of my vehicle. I received an alert on my dashboard to start the engine, which I did, but it didn't accelerate. I received another alert on the dash to start the engine and to place it in drive. After performing the actions, the vehicle felt as though it had lost power and I slowly drifted off the side of the road where I shut the vehicle off and restarted it again without further issues. The issue has not been reproduced and the dealership I purchased the vehicle from could not confirm any known issues. The vehicle has not been inspected due to the dealership not having any insight into any known issues that may have caused the incident. No other warning lights were displayed prior to the incident.
Corrective Action:
I was approaching an intersection to make a left turn from a two-way highway with a posted speed limit of 65mph. Another vehicle had approached the same intersection in the other direction and stopped to make a left turn, so both vehicles were making left turns in opposite directions, but the vehicle opposite my vehicle had to stop because I was approaching and signaling to turn and another vehicle, towing a trailer, was following behind my vehicle. As I approached the intersection, I began to turn the wheel and my vehicle shutdown and stopped in the lane, causing the vehicle behind me to take evasive action to avoid colliding into the rear of my vehicle. I received an alert on my dashboard to start the engine, which I did, but it didn't accelerate. I received another alert on the dash to start the engine and to place it in drive. After performing the actions, the vehicle felt as though it had lost power and I slowly drifted off the side of the road where I shut the vehicle off and restarted it again without further issues. The issue has not been reproduced and the dealership I purchased the vehicle from could not confirm any known issues. The vehicle has not been inspected due to the dealership not having any insight into any known issues that may have caused the incident. No other warning lights were displayed prior to the incident.
Additional Notes:
I was approaching an intersection to make a left turn from a two-way highway with a posted speed limit of 65mph. Another vehicle had approached the same intersection in the other direction and stopped to make a left turn, so both vehicles were making left turns in opposite directions, but the vehicle opposite my vehicle had to stop because I was approaching and signaling to turn and another vehicle, towing a trailer, was following behind my vehicle. As I approached the intersection, I began to turn the wheel and my vehicle shutdown and stopped in the lane, causing the vehicle behind me to take evasive action to avoid colliding into the rear of my vehicle. I received an alert on my dashboard to start the engine, which I did, but it didn't accelerate. I received another alert on the dash to start the engine and to place it in drive. After performing the actions, the vehicle felt as though it had lost power and I slowly drifted off the side of the road where I shut the vehicle off and restarted it again without further issues. The issue has not been reproduced and the dealership I purchased the vehicle from could not confirm any known issues. The vehicle has not been inspected due to the dealership not having any insight into any known issues that may have caused the incident. No other warning lights were displayed prior to the incident.
Mfg Campaign: 11576534
Recall Date: Mar 11, 2024
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