Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212349040
Recall Date: Oct 7, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
Consumer Complaints
403 ComplaintsGeneral Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
NONE SEAT BELTS SNAP CLOSED TAKES NUMEROUS INSERTIONS TO GET SELT BELT TO SAFELY SHUT. AIR BAG LIGHT KEEPS COME ON. CAR IS A 2017 SHOULDNT BE HAVING PROBLMES ALREADY
Corrective Action:
NONE SEAT BELTS SNAP CLOSED TAKES NUMEROUS INSERTIONS TO GET SELT BELT TO SAFELY SHUT. AIR BAG LIGHT KEEPS COME ON. CAR IS A 2017 SHOULDNT BE HAVING PROBLMES ALREADY
Additional Notes:
NONE SEAT BELTS SNAP CLOSED TAKES NUMEROUS INSERTIONS TO GET SELT BELT TO SAFELY SHUT. AIR BAG LIGHT KEEPS COME ON. CAR IS A 2017 SHOULDNT BE HAVING PROBLMES ALREADY
Mfg Campaign: 11254531
Recall Date: Sep 10, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
MY WIFE WAS DRIVING THE CAR AND GOT HIT T-BONES ON THE DRIVER SIDE AND THE AIRBAGS DIDN'T DEPLOY. THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND ANOTHER CAR CAME FROM THE OPPOSITE DIRECTION OF THE HIGHWAY AND HIT HER T-BONE AND THE AIRBAGS DIDN'T DEPLOY. MY WIFE HIT HER HEAD, CHEST AND NECK ON THE STEERING WHEEL AND SHE'S HAVING CONCUSSION.
Corrective Action:
MY WIFE WAS DRIVING THE CAR AND GOT HIT T-BONES ON THE DRIVER SIDE AND THE AIRBAGS DIDN'T DEPLOY. THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND ANOTHER CAR CAME FROM THE OPPOSITE DIRECTION OF THE HIGHWAY AND HIT HER T-BONE AND THE AIRBAGS DIDN'T DEPLOY. MY WIFE HIT HER HEAD, CHEST AND NECK ON THE STEERING WHEEL AND SHE'S HAVING CONCUSSION.
Additional Notes:
MY WIFE WAS DRIVING THE CAR AND GOT HIT T-BONES ON THE DRIVER SIDE AND THE AIRBAGS DIDN'T DEPLOY. THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND ANOTHER CAR CAME FROM THE OPPOSITE DIRECTION OF THE HIGHWAY AND HIT HER T-BONE AND THE AIRBAGS DIDN'T DEPLOY. MY WIFE HIT HER HEAD, CHEST AND NECK ON THE STEERING WHEEL AND SHE'S HAVING CONCUSSION.
Mfg Campaign: 11252153
Recall Date: Aug 29, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PASSENGER DOOR HANDEL BROKE AND IT IS VERY EXPENSIVE THEY WAY IT'S MADE IN THE WHOLE UNIT NOT JUST A SIMPLE HANDEL BROKEN WITHIN THE FIRST YEAR . NO PRESSURE APPLIED IT JUST STOP WORKING
Corrective Action:
PASSENGER DOOR HANDEL BROKE AND IT IS VERY EXPENSIVE THEY WAY IT'S MADE IN THE WHOLE UNIT NOT JUST A SIMPLE HANDEL BROKEN WITHIN THE FIRST YEAR . NO PRESSURE APPLIED IT JUST STOP WORKING
Additional Notes:
PASSENGER DOOR HANDEL BROKE AND IT IS VERY EXPENSIVE THEY WAY IT'S MADE IN THE WHOLE UNIT NOT JUST A SIMPLE HANDEL BROKEN WITHIN THE FIRST YEAR . NO PRESSURE APPLIED IT JUST STOP WORKING
Mfg Campaign: 11233029
Recall Date: Jul 18, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
THE AIR BAG LIGHT STAYS ON & CONTINUALLY BEEPS. THE MANUAL SAYS THERE'S SOMETHING WRONG WITH THE AIRBAG SYSTEM. ALTHOUGH I SEE NUMEROUS COMPLAINTS THERE'S NO RECALLS . I GUESS CHEVROLET IS WAITING FOR A FATALITY BEFORE THEY REACT TO THIS PROBLEM. THIS HAPPEN WHEN THE VEHICLE IS IN MOTION & STATIONARY.
Corrective Action:
THE AIR BAG LIGHT STAYS ON & CONTINUALLY BEEPS. THE MANUAL SAYS THERE'S SOMETHING WRONG WITH THE AIRBAG SYSTEM. ALTHOUGH I SEE NUMEROUS COMPLAINTS THERE'S NO RECALLS . I GUESS CHEVROLET IS WAITING FOR A FATALITY BEFORE THEY REACT TO THIS PROBLEM. THIS HAPPEN WHEN THE VEHICLE IS IN MOTION & STATIONARY.
Additional Notes:
THE AIR BAG LIGHT STAYS ON & CONTINUALLY BEEPS. THE MANUAL SAYS THERE'S SOMETHING WRONG WITH THE AIRBAG SYSTEM. ALTHOUGH I SEE NUMEROUS COMPLAINTS THERE'S NO RECALLS . I GUESS CHEVROLET IS WAITING FOR A FATALITY BEFORE THEY REACT TO THIS PROBLEM. THIS HAPPEN WHEN THE VEHICLE IS IN MOTION & STATIONARY.
Mfg Campaign: 11229197
Recall Date: Jul 3, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIA VEHICLE REGULARLY STALLS OR WILL NOT START DUE TO FREQUENCY CONGESTION WITH THE IGNITION. I HAVE STARTED THE VEHICLE SEVERAL TIMES AND STARTED TO BACK UP AND THE VEHICLE HAS STALLED. THIS COULD BE DANGEROUS FOR OBVIOUS REASONS. THE DEALER: BENNETT CHEVROLET IN EGG HARBOR TOWNSHIP WAS NOTIFIED ME AND STATED THERE WAS NO FIX FOR THIS ISSUE. THEY GAVE ME A PRINTOUT OF ALL CARS THAT EXPERIENCE THIS TYPE OF INTERFERENCE, BUT I BELIEVE IT TO BE MORE DANGEROUS TO THE OPERATION OF THE VEHICLE THAN IT IS BEING TREATED. PLEASE ADVISE. THIS VEHICLE HAS STALLED OR NOT STARTED FOR SEVERAL MINUTES THROUGHOUT THE COUNTRY, BUT MAIN USE IS IN ATLANTIC COUNTY. THE VIDEO OF THE PROBLEM COULD NOT BE UPLOADED, BUT I DO HAVE ONE FROM JANUARY 7,2019.
Corrective Action:
THIA VEHICLE REGULARLY STALLS OR WILL NOT START DUE TO FREQUENCY CONGESTION WITH THE IGNITION. I HAVE STARTED THE VEHICLE SEVERAL TIMES AND STARTED TO BACK UP AND THE VEHICLE HAS STALLED. THIS COULD BE DANGEROUS FOR OBVIOUS REASONS. THE DEALER: BENNETT CHEVROLET IN EGG HARBOR TOWNSHIP WAS NOTIFIED ME AND STATED THERE WAS NO FIX FOR THIS ISSUE. THEY GAVE ME A PRINTOUT OF ALL CARS THAT EXPERIENCE THIS TYPE OF INTERFERENCE, BUT I BELIEVE IT TO BE MORE DANGEROUS TO THE OPERATION OF THE VEHICLE THAN IT IS BEING TREATED. PLEASE ADVISE. THIS VEHICLE HAS STALLED OR NOT STARTED FOR SEVERAL MINUTES THROUGHOUT THE COUNTRY, BUT MAIN USE IS IN ATLANTIC COUNTY. THE VIDEO OF THE PROBLEM COULD NOT BE UPLOADED, BUT I DO HAVE ONE FROM JANUARY 7,2019.
Additional Notes:
THIA VEHICLE REGULARLY STALLS OR WILL NOT START DUE TO FREQUENCY CONGESTION WITH THE IGNITION. I HAVE STARTED THE VEHICLE SEVERAL TIMES AND STARTED TO BACK UP AND THE VEHICLE HAS STALLED. THIS COULD BE DANGEROUS FOR OBVIOUS REASONS. THE DEALER: BENNETT CHEVROLET IN EGG HARBOR TOWNSHIP WAS NOTIFIED ME AND STATED THERE WAS NO FIX FOR THIS ISSUE. THEY GAVE ME A PRINTOUT OF ALL CARS THAT EXPERIENCE THIS TYPE OF INTERFERENCE, BUT I BELIEVE IT TO BE MORE DANGEROUS TO THE OPERATION OF THE VEHICLE THAN IT IS BEING TREATED. PLEASE ADVISE. THIS VEHICLE HAS STALLED OR NOT STARTED FOR SEVERAL MINUTES THROUGHOUT THE COUNTRY, BUT MAIN USE IS IN ATLANTIC COUNTY. THE VIDEO OF THE PROBLEM COULD NOT BE UPLOADED, BUT I DO HAVE ONE FROM JANUARY 7,2019.
Mfg Campaign: 11228718
Recall Date: Jul 1, 2019
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AIR CONDITIONERS NO LONGER WORKS. WAS TOLD BY DEALER PROBABLY ACTUATORS BUT DID NOT TAKE IN TO CONFIRM. COOL AIR COMES OUT OF DRIVERS SIDE, HOT AIR ONLY FROM PASSENGER SIDE AND ALL BACK VENTS.
Corrective Action:
AIR CONDITIONERS NO LONGER WORKS. WAS TOLD BY DEALER PROBABLY ACTUATORS BUT DID NOT TAKE IN TO CONFIRM. COOL AIR COMES OUT OF DRIVERS SIDE, HOT AIR ONLY FROM PASSENGER SIDE AND ALL BACK VENTS.
Additional Notes:
AIR CONDITIONERS NO LONGER WORKS. WAS TOLD BY DEALER PROBABLY ACTUATORS BUT DID NOT TAKE IN TO CONFIRM. COOL AIR COMES OUT OF DRIVERS SIDE, HOT AIR ONLY FROM PASSENGER SIDE AND ALL BACK VENTS.
Mfg Campaign: 11228403
Recall Date: Jun 29, 2019
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING INDICATOR ILLUMINATED. ALSO, WHILE DRIVING AT ANY SPEED, THE VEHICLE VIBRATED AND MADE NOISE WHEN THE CONTACT ATTEMPTED TO BRAKE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO PHILLIPS CHEVROLET OF LANSING (708-474-0000, LOCATED AT 17730 TORRENCE AVE, LANSING, IL 60438) WHERE THE ROTOR WAS TURNED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN TEST DROVE THE VEHICLE AND STATED THAT IT OPERATED AS EXPECTED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING INDICATOR ILLUMINATED. ALSO, WHILE DRIVING AT ANY SPEED, THE VEHICLE VIBRATED AND MADE NOISE WHEN THE CONTACT ATTEMPTED TO BRAKE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO PHILLIPS CHEVROLET OF LANSING (708-474-0000, LOCATED AT 17730 TORRENCE AVE, LANSING, IL 60438) WHERE THE ROTOR WAS TURNED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN TEST DROVE THE VEHICLE AND STATED THAT IT OPERATED AS EXPECTED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING INDICATOR ILLUMINATED. ALSO, WHILE DRIVING AT ANY SPEED, THE VEHICLE VIBRATED AND MADE NOISE WHEN THE CONTACT ATTEMPTED TO BRAKE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO PHILLIPS CHEVROLET OF LANSING (708-474-0000, LOCATED AT 17730 TORRENCE AVE, LANSING, IL 60438) WHERE THE ROTOR WAS TURNED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE TECHNICIAN TEST DROVE THE VEHICLE AND STATED THAT IT OPERATED AS EXPECTED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Mfg Campaign: 11210814
Recall Date: May 30, 2019
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE HAD MY CAR FOR ONLY TWO YEARS. I DO MAINLY HIGHWAY DRIVING AND A LITTLE RESIDENTIAL STREET DRIVING. MY STEERING RACK AND FRONT SUSPENSION LOWER CONTROL ARM MOUNT BRUSHING FAILED. I HAD TO HAVE THEM BOTH REPLACE AT COST OF $2,495. I ASKED THE CHEVY DEALER IF THIS SOMETHING THAT THEY TYPICALLY SEE AND I WAS TOLD THAT MY ISSUE APPEARED TO BE DEFECT, BUT SINCE MY VEHICLE DOES NOT HAVE AN ACTIVE RECALL AND I AM JUST WENT OVER THE $36K BUMPER TO BUMPER.
Corrective Action:
I HAVE HAD MY CAR FOR ONLY TWO YEARS. I DO MAINLY HIGHWAY DRIVING AND A LITTLE RESIDENTIAL STREET DRIVING. MY STEERING RACK AND FRONT SUSPENSION LOWER CONTROL ARM MOUNT BRUSHING FAILED. I HAD TO HAVE THEM BOTH REPLACE AT COST OF $2,495. I ASKED THE CHEVY DEALER IF THIS SOMETHING THAT THEY TYPICALLY SEE AND I WAS TOLD THAT MY ISSUE APPEARED TO BE DEFECT, BUT SINCE MY VEHICLE DOES NOT HAVE AN ACTIVE RECALL AND I AM JUST WENT OVER THE $36K BUMPER TO BUMPER.
Additional Notes:
I HAVE HAD MY CAR FOR ONLY TWO YEARS. I DO MAINLY HIGHWAY DRIVING AND A LITTLE RESIDENTIAL STREET DRIVING. MY STEERING RACK AND FRONT SUSPENSION LOWER CONTROL ARM MOUNT BRUSHING FAILED. I HAD TO HAVE THEM BOTH REPLACE AT COST OF $2,495. I ASKED THE CHEVY DEALER IF THIS SOMETHING THAT THEY TYPICALLY SEE AND I WAS TOLD THAT MY ISSUE APPEARED TO BE DEFECT, BUT SINCE MY VEHICLE DOES NOT HAVE AN ACTIVE RECALL AND I AM JUST WENT OVER THE $36K BUMPER TO BUMPER.
Mfg Campaign: 11206007
Recall Date: May 7, 2019
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I HAVE HAD MY CAR FOR ONLY TWO YEARS. I DO MAINLY HIGHWAY DRIVING AND A LITTLE RESIDENTIAL STREET DRIVING. MY STEERING RACK AND FRONT SUSPENSION LOWER CONTROL ARM MOUNT BRUSHING FAILED. I HAD TO HAVE THEM BOTH REPLACE AT COST OF $2,495. I ASKED THE CHEVY DEALER IF THIS SOMETHING THAT THEY TYPICALLY SEE AND I WAS TOLD THAT MY ISSUE APPEARED TO BE DEFECT, BUT SINCE MY VEHICLE DOES NOT HAVE AN ACTIVE RECALL AND I AM JUST WENT OVER THE $36K BUMPER TO BUMPER.
Corrective Action:
I HAVE HAD MY CAR FOR ONLY TWO YEARS. I DO MAINLY HIGHWAY DRIVING AND A LITTLE RESIDENTIAL STREET DRIVING. MY STEERING RACK AND FRONT SUSPENSION LOWER CONTROL ARM MOUNT BRUSHING FAILED. I HAD TO HAVE THEM BOTH REPLACE AT COST OF $2,495. I ASKED THE CHEVY DEALER IF THIS SOMETHING THAT THEY TYPICALLY SEE AND I WAS TOLD THAT MY ISSUE APPEARED TO BE DEFECT, BUT SINCE MY VEHICLE DOES NOT HAVE AN ACTIVE RECALL AND I AM JUST WENT OVER THE $36K BUMPER TO BUMPER.
Additional Notes:
I HAVE HAD MY CAR FOR ONLY TWO YEARS. I DO MAINLY HIGHWAY DRIVING AND A LITTLE RESIDENTIAL STREET DRIVING. MY STEERING RACK AND FRONT SUSPENSION LOWER CONTROL ARM MOUNT BRUSHING FAILED. I HAD TO HAVE THEM BOTH REPLACE AT COST OF $2,495. I ASKED THE CHEVY DEALER IF THIS SOMETHING THAT THEY TYPICALLY SEE AND I WAS TOLD THAT MY ISSUE APPEARED TO BE DEFECT, BUT SINCE MY VEHICLE DOES NOT HAVE AN ACTIVE RECALL AND I AM JUST WENT OVER THE $36K BUMPER TO BUMPER.
Mfg Campaign: 11206007
Recall Date: May 7, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 25 MPH IN THE SNOW, THE CONTACT NOTICED SMOKE COMING FROM THE VENTS INSIDE THE VEHICLE. THE CONTACT PULLED THE VEHICLE ONTO THE ROAD SHOULDER, OPENED THE DRIVER'S DOOR, AND FOUND SMOKE RISING FROM UNDER THE DASHBOARD. THE CONTACT MOVED AWAY FROM THE VEHICLE AND, MOMENTS LATER, IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS PRESENT AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED. ON FEBRUARY 19, 2019, THE VEHICLE WAS TAKEN TO RHINELANDER GM AUTO CENTER (1935 NORTH STEVEN STREET, RHINELANDER, WI 54501, (715) 365-8100) FOR INSPECTION BECAUSE THE CONTACT NOTICED A SMOKE ODOR. THE DEALER SMELLED SMOKE FROM THE ENGINE COMPARTMENT UNDER THE HOOD, BUT COULD NOT DETERMINE THE CAUSE OF THE ODOR. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5089683949. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 25 MPH IN THE SNOW, THE CONTACT NOTICED SMOKE COMING FROM THE VENTS INSIDE THE VEHICLE. THE CONTACT PULLED THE VEHICLE ONTO THE ROAD SHOULDER, OPENED THE DRIVER'S DOOR, AND FOUND SMOKE RISING FROM UNDER THE DASHBOARD. THE CONTACT MOVED AWAY FROM THE VEHICLE AND, MOMENTS LATER, IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS PRESENT AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED. ON FEBRUARY 19, 2019, THE VEHICLE WAS TAKEN TO RHINELANDER GM AUTO CENTER (1935 NORTH STEVEN STREET, RHINELANDER, WI 54501, (715) 365-8100) FOR INSPECTION BECAUSE THE CONTACT NOTICED A SMOKE ODOR. THE DEALER SMELLED SMOKE FROM THE ENGINE COMPARTMENT UNDER THE HOOD, BUT COULD NOT DETERMINE THE CAUSE OF THE ODOR. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5089683949. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 25 MPH IN THE SNOW, THE CONTACT NOTICED SMOKE COMING FROM THE VENTS INSIDE THE VEHICLE. THE CONTACT PULLED THE VEHICLE ONTO THE ROAD SHOULDER, OPENED THE DRIVER'S DOOR, AND FOUND SMOKE RISING FROM UNDER THE DASHBOARD. THE CONTACT MOVED AWAY FROM THE VEHICLE AND, MOMENTS LATER, IT CAUGHT FIRE. THE FIRE DEPARTMENT WAS PRESENT AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED AND TOWED. ON FEBRUARY 19, 2019, THE VEHICLE WAS TAKEN TO RHINELANDER GM AUTO CENTER (1935 NORTH STEVEN STREET, RHINELANDER, WI 54501, (715) 365-8100) FOR INSPECTION BECAUSE THE CONTACT NOTICED A SMOKE ODOR. THE DEALER SMELLED SMOKE FROM THE ENGINE COMPARTMENT UNDER THE HOOD, BUT COULD NOT DETERMINE THE CAUSE OF THE ODOR. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5089683949. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11183135
Recall Date: Feb 28, 2019
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA RECALL - I TOOK MY CAR INTO THE DEALERSHIP BECAUSE MY AIRBAG WARNING SENSORS LIT UP ON MY DASHBOARD. THE DEALERSHIP TOLD ME THE ENTIRE PASSENGER SEAT NEEDED TO BE REPLACED AT ABOUT $1100, AND IT WAS MY RESPONSIBILITY AS THERE WAS NO RECALL ON IT. THE VEHICLE IS ONLY 1.5 YEARS OLD AND HAS NEVER HAD ANY ACCIDENTS/AIRBAG ISSUES.
Corrective Action:
TAKATA RECALL - I TOOK MY CAR INTO THE DEALERSHIP BECAUSE MY AIRBAG WARNING SENSORS LIT UP ON MY DASHBOARD. THE DEALERSHIP TOLD ME THE ENTIRE PASSENGER SEAT NEEDED TO BE REPLACED AT ABOUT $1100, AND IT WAS MY RESPONSIBILITY AS THERE WAS NO RECALL ON IT. THE VEHICLE IS ONLY 1.5 YEARS OLD AND HAS NEVER HAD ANY ACCIDENTS/AIRBAG ISSUES.
Additional Notes:
TAKATA RECALL - I TOOK MY CAR INTO THE DEALERSHIP BECAUSE MY AIRBAG WARNING SENSORS LIT UP ON MY DASHBOARD. THE DEALERSHIP TOLD ME THE ENTIRE PASSENGER SEAT NEEDED TO BE REPLACED AT ABOUT $1100, AND IT WAS MY RESPONSIBILITY AS THERE WAS NO RECALL ON IT. THE VEHICLE IS ONLY 1.5 YEARS OLD AND HAS NEVER HAD ANY ACCIDENTS/AIRBAG ISSUES.
Mfg Campaign: 11175159
Recall Date: Feb 8, 2019
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:WIRING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11172756
Recall Date: Jan 29, 2019
General Motors, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11172756
Recall Date: Jan 29, 2019
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE DRIVING 60 MPH, THE VEHICLE DECELERATED TO 25-30 MPH ON ITS OWN. IN ADDITION, THE CHECK ENGINE, STABILITY, AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PRIDE CHEVROLET (715 LYNNWAY, LYNN, MA 01905, (781) 995-4424) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED THE REPAIRS AND REQUESTED A BUY BACK. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 38,543. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11172756
Recall Date: Jan 29, 2019
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD DEFROSTER DOES NOT DEFROST 1/2 OF THE DRIVER'S SIDE. ICE/SNOW REMAIN COMPLETELY INTACT. IT HAS TO BE COMPLETELY SCRAPED AND WILL FINALLY START TO CLEAR WHEN I CONTINUE TO USE WASHER FLUID/WIPERS AND INSIDE OF VEHICLE WARMS. THIS ALSO HAPPENS WHEN THE OUTSIDE TEMP DROPS AND ALL WINDOW INTERIORS FOG/FROST. THIS DOES NOT CLEAR UNTIL INTERIOR WARMS COMPLETELY. THIS COULD TAKE 1/2 HR. INTERIOR FROST HAS TO BE SCRAPED THAT LEAVES FOG BEHIND. I'VE HAD TO DRIVE ALL THE WAY TO WORK WITH WINDSHIELD NOT CLEAR. DEALER HAS CHECKED MULTIPLE TIMES. TECH DETECTED THAT THERE IS NO DEFROSTER AIR FLOW TO THAT SIDE. UNABLE TO CORRECT. WAS TOLD ENTIRE DASH WOULD HAVE TO BE REMOVED AND THAT REPAIR IS BEING DENIED UNDER WARRANTY. PICS SHOW BOTH SIDES AFTER DEFROSTING FOR 20 MIN.
Corrective Action:
WINDSHIELD DEFROSTER DOES NOT DEFROST 1/2 OF THE DRIVER'S SIDE. ICE/SNOW REMAIN COMPLETELY INTACT. IT HAS TO BE COMPLETELY SCRAPED AND WILL FINALLY START TO CLEAR WHEN I CONTINUE TO USE WASHER FLUID/WIPERS AND INSIDE OF VEHICLE WARMS. THIS ALSO HAPPENS WHEN THE OUTSIDE TEMP DROPS AND ALL WINDOW INTERIORS FOG/FROST. THIS DOES NOT CLEAR UNTIL INTERIOR WARMS COMPLETELY. THIS COULD TAKE 1/2 HR. INTERIOR FROST HAS TO BE SCRAPED THAT LEAVES FOG BEHIND. I'VE HAD TO DRIVE ALL THE WAY TO WORK WITH WINDSHIELD NOT CLEAR. DEALER HAS CHECKED MULTIPLE TIMES. TECH DETECTED THAT THERE IS NO DEFROSTER AIR FLOW TO THAT SIDE. UNABLE TO CORRECT. WAS TOLD ENTIRE DASH WOULD HAVE TO BE REMOVED AND THAT REPAIR IS BEING DENIED UNDER WARRANTY. PICS SHOW BOTH SIDES AFTER DEFROSTING FOR 20 MIN.
Additional Notes:
WINDSHIELD DEFROSTER DOES NOT DEFROST 1/2 OF THE DRIVER'S SIDE. ICE/SNOW REMAIN COMPLETELY INTACT. IT HAS TO BE COMPLETELY SCRAPED AND WILL FINALLY START TO CLEAR WHEN I CONTINUE TO USE WASHER FLUID/WIPERS AND INSIDE OF VEHICLE WARMS. THIS ALSO HAPPENS WHEN THE OUTSIDE TEMP DROPS AND ALL WINDOW INTERIORS FOG/FROST. THIS DOES NOT CLEAR UNTIL INTERIOR WARMS COMPLETELY. THIS COULD TAKE 1/2 HR. INTERIOR FROST HAS TO BE SCRAPED THAT LEAVES FOG BEHIND. I'VE HAD TO DRIVE ALL THE WAY TO WORK WITH WINDSHIELD NOT CLEAR. DEALER HAS CHECKED MULTIPLE TIMES. TECH DETECTED THAT THERE IS NO DEFROSTER AIR FLOW TO THAT SIDE. UNABLE TO CORRECT. WAS TOLD ENTIRE DASH WOULD HAVE TO BE REMOVED AND THAT REPAIR IS BEING DENIED UNDER WARRANTY. PICS SHOW BOTH SIDES AFTER DEFROSTING FOR 20 MIN.
Mfg Campaign: 11153225
Recall Date: Nov 22, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
NOTICED A LOUD NOISE COMING FROM THE ENGINE AREA WHEN I ACCELERATED AND TURNED THE STEERING WHEEL. THIS HAPPENED IN THE CITY AND ON THE HIGHWAY. I TOOK IT TO TWO MECHANICS WHO BOTH DIAGNOSED IT WITH A LEAK IN THE POWER STEERING PUMP. THEY SAID THERE IS A HOLE. THIS CAR IS LESS THAN TWO YEARS OLD AND THIS IS NOT NORMAL. ALSO, MY CAR CONTINUES TO DIE WHEN NOT IN MOTION. ALTHOUGH MY CAR SAYS THE BATTERY IS CHARGED, WHEN I GO TO START MY CAR IT WON'T START. I ALWAYS MAKE SURE NOTHING IS LEFT ON IN HER CAR. IT STARTED DOING THIS TWO WEEKS AFTER I BOUGHT IT AND IT HAS CONTINUED SINCE NICE THEN. THIS IS DEFINITELY NOT NORMAL EITHER.
Corrective Action:
NOTICED A LOUD NOISE COMING FROM THE ENGINE AREA WHEN I ACCELERATED AND TURNED THE STEERING WHEEL. THIS HAPPENED IN THE CITY AND ON THE HIGHWAY. I TOOK IT TO TWO MECHANICS WHO BOTH DIAGNOSED IT WITH A LEAK IN THE POWER STEERING PUMP. THEY SAID THERE IS A HOLE. THIS CAR IS LESS THAN TWO YEARS OLD AND THIS IS NOT NORMAL. ALSO, MY CAR CONTINUES TO DIE WHEN NOT IN MOTION. ALTHOUGH MY CAR SAYS THE BATTERY IS CHARGED, WHEN I GO TO START MY CAR IT WON'T START. I ALWAYS MAKE SURE NOTHING IS LEFT ON IN HER CAR. IT STARTED DOING THIS TWO WEEKS AFTER I BOUGHT IT AND IT HAS CONTINUED SINCE NICE THEN. THIS IS DEFINITELY NOT NORMAL EITHER.
Additional Notes:
NOTICED A LOUD NOISE COMING FROM THE ENGINE AREA WHEN I ACCELERATED AND TURNED THE STEERING WHEEL. THIS HAPPENED IN THE CITY AND ON THE HIGHWAY. I TOOK IT TO TWO MECHANICS WHO BOTH DIAGNOSED IT WITH A LEAK IN THE POWER STEERING PUMP. THEY SAID THERE IS A HOLE. THIS CAR IS LESS THAN TWO YEARS OLD AND THIS IS NOT NORMAL. ALSO, MY CAR CONTINUES TO DIE WHEN NOT IN MOTION. ALTHOUGH MY CAR SAYS THE BATTERY IS CHARGED, WHEN I GO TO START MY CAR IT WON'T START. I ALWAYS MAKE SURE NOTHING IS LEFT ON IN HER CAR. IT STARTED DOING THIS TWO WEEKS AFTER I BOUGHT IT AND IT HAS CONTINUED SINCE NICE THEN. THIS IS DEFINITELY NOT NORMAL EITHER.
Mfg Campaign: 11151902
Recall Date: Nov 16, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NOTICED A LOUD NOISE COMING FROM THE ENGINE AREA WHEN I ACCELERATED AND TURNED THE STEERING WHEEL. THIS HAPPENED IN THE CITY AND ON THE HIGHWAY. I TOOK IT TO TWO MECHANICS WHO BOTH DIAGNOSED IT WITH A LEAK IN THE POWER STEERING PUMP. THEY SAID THERE IS A HOLE. THIS CAR IS LESS THAN TWO YEARS OLD AND THIS IS NOT NORMAL. ALSO, MY CAR CONTINUES TO DIE WHEN NOT IN MOTION. ALTHOUGH MY CAR SAYS THE BATTERY IS CHARGED, WHEN I GO TO START MY CAR IT WON'T START. I ALWAYS MAKE SURE NOTHING IS LEFT ON IN HER CAR. IT STARTED DOING THIS TWO WEEKS AFTER I BOUGHT IT AND IT HAS CONTINUED SINCE NICE THEN. THIS IS DEFINITELY NOT NORMAL EITHER.
Corrective Action:
NOTICED A LOUD NOISE COMING FROM THE ENGINE AREA WHEN I ACCELERATED AND TURNED THE STEERING WHEEL. THIS HAPPENED IN THE CITY AND ON THE HIGHWAY. I TOOK IT TO TWO MECHANICS WHO BOTH DIAGNOSED IT WITH A LEAK IN THE POWER STEERING PUMP. THEY SAID THERE IS A HOLE. THIS CAR IS LESS THAN TWO YEARS OLD AND THIS IS NOT NORMAL. ALSO, MY CAR CONTINUES TO DIE WHEN NOT IN MOTION. ALTHOUGH MY CAR SAYS THE BATTERY IS CHARGED, WHEN I GO TO START MY CAR IT WON'T START. I ALWAYS MAKE SURE NOTHING IS LEFT ON IN HER CAR. IT STARTED DOING THIS TWO WEEKS AFTER I BOUGHT IT AND IT HAS CONTINUED SINCE NICE THEN. THIS IS DEFINITELY NOT NORMAL EITHER.
Additional Notes:
NOTICED A LOUD NOISE COMING FROM THE ENGINE AREA WHEN I ACCELERATED AND TURNED THE STEERING WHEEL. THIS HAPPENED IN THE CITY AND ON THE HIGHWAY. I TOOK IT TO TWO MECHANICS WHO BOTH DIAGNOSED IT WITH A LEAK IN THE POWER STEERING PUMP. THEY SAID THERE IS A HOLE. THIS CAR IS LESS THAN TWO YEARS OLD AND THIS IS NOT NORMAL. ALSO, MY CAR CONTINUES TO DIE WHEN NOT IN MOTION. ALTHOUGH MY CAR SAYS THE BATTERY IS CHARGED, WHEN I GO TO START MY CAR IT WON'T START. I ALWAYS MAKE SURE NOTHING IS LEFT ON IN HER CAR. IT STARTED DOING THIS TWO WEEKS AFTER I BOUGHT IT AND IT HAS CONTINUED SINCE NICE THEN. THIS IS DEFINITELY NOT NORMAL EITHER.
Mfg Campaign: 11151902
Recall Date: Nov 16, 2018
General Motors, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (AUTONATION CHEVROLET NORTHPOINT, 2175 MANSELL RD, ALPHARETTA, GA 30009, (770) 383-1536) PROVIDED A COST ESTIMATE FOR THE SUN ROOF GLASS REPLACEMENT AND STATED THAT THE FAILURE WAS DUE TO THE ENVIRONMENT. THE MANUFACTURER WAS ALSO NOTIFIED AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN INDEPENDENT FACILITY TO HAVE THE PART REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED WARRANTY PERIOD IS OVER AND THE REPAIR WAS REFUSED. *JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (AUTONATION CHEVROLET NORTHPOINT, 2175 MANSELL RD, ALPHARETTA, GA 30009, (770) 383-1536) PROVIDED A COST ESTIMATE FOR THE SUN ROOF GLASS REPLACEMENT AND STATED THAT THE FAILURE WAS DUE TO THE ENVIRONMENT. THE MANUFACTURER WAS ALSO NOTIFIED AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN INDEPENDENT FACILITY TO HAVE THE PART REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED WARRANTY PERIOD IS OVER AND THE REPAIR WAS REFUSED. *JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (AUTONATION CHEVROLET NORTHPOINT, 2175 MANSELL RD, ALPHARETTA, GA 30009, (770) 383-1536) PROVIDED A COST ESTIMATE FOR THE SUN ROOF GLASS REPLACEMENT AND STATED THAT THE FAILURE WAS DUE TO THE ENVIRONMENT. THE MANUFACTURER WAS ALSO NOTIFIED AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN INDEPENDENT FACILITY TO HAVE THE PART REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED WARRANTY PERIOD IS OVER AND THE REPAIR WAS REFUSED. *JB
Mfg Campaign: 11142807
Recall Date: Oct 26, 2018
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (AUTONATION CHEVROLET NORTHPOINT, 2175 MANSELL RD, ALPHARETTA, GA 30009, (770) 383-1536) PROVIDED A COST ESTIMATE FOR THE SUN ROOF GLASS REPLACEMENT AND STATED THAT THE FAILURE WAS DUE TO THE ENVIRONMENT. THE MANUFACTURER WAS ALSO NOTIFIED AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN INDEPENDENT FACILITY TO HAVE THE PART REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED WARRANTY PERIOD IS OVER AND THE REPAIR WAS REFUSED. *JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (AUTONATION CHEVROLET NORTHPOINT, 2175 MANSELL RD, ALPHARETTA, GA 30009, (770) 383-1536) PROVIDED A COST ESTIMATE FOR THE SUN ROOF GLASS REPLACEMENT AND STATED THAT THE FAILURE WAS DUE TO THE ENVIRONMENT. THE MANUFACTURER WAS ALSO NOTIFIED AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN INDEPENDENT FACILITY TO HAVE THE PART REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED WARRANTY PERIOD IS OVER AND THE REPAIR WAS REFUSED. *JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE DEALER (AUTONATION CHEVROLET NORTHPOINT, 2175 MANSELL RD, ALPHARETTA, GA 30009, (770) 383-1536) PROVIDED A COST ESTIMATE FOR THE SUN ROOF GLASS REPLACEMENT AND STATED THAT THE FAILURE WAS DUE TO THE ENVIRONMENT. THE MANUFACTURER WAS ALSO NOTIFIED AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN INDEPENDENT FACILITY TO HAVE THE PART REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED WARRANTY PERIOD IS OVER AND THE REPAIR WAS REFUSED. *JB
Mfg Campaign: 11142807
Recall Date: Oct 26, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY ENGINE, WHILE THE CAR WAS STATIONARY, MADE A LOUD CRANKING NOISE. IT SOUNDED LIKE LARGE METAL PIECES GRINDING TOGETHER. THE ENTIRE CAR WOULD THEN RUMBLE AND THE ENGINE LIGHT WOULD COME ON. AFTER SITTING FOR A WHILE IT WOULD STOP. THE RUMBLING WOULD HAPPEN ALMOST EVERY TIME MY VEHICLE IS AT A STANDSTILL. IT WOULD ALSO DO A JERKING MOTION WHILE DRIVING ON THE ROAD. THE GM REPAIR MECHANICS SAID IT WAS A SMALL VALVE. THEY REPLACED IT BUT THE SAME THING CONTINUED TO HAPPEN. MY CAR WAS BRAND NEW WHEN I PURCHASED IT IN 2017.
Corrective Action:
MY ENGINE, WHILE THE CAR WAS STATIONARY, MADE A LOUD CRANKING NOISE. IT SOUNDED LIKE LARGE METAL PIECES GRINDING TOGETHER. THE ENTIRE CAR WOULD THEN RUMBLE AND THE ENGINE LIGHT WOULD COME ON. AFTER SITTING FOR A WHILE IT WOULD STOP. THE RUMBLING WOULD HAPPEN ALMOST EVERY TIME MY VEHICLE IS AT A STANDSTILL. IT WOULD ALSO DO A JERKING MOTION WHILE DRIVING ON THE ROAD. THE GM REPAIR MECHANICS SAID IT WAS A SMALL VALVE. THEY REPLACED IT BUT THE SAME THING CONTINUED TO HAPPEN. MY CAR WAS BRAND NEW WHEN I PURCHASED IT IN 2017.
Additional Notes:
MY ENGINE, WHILE THE CAR WAS STATIONARY, MADE A LOUD CRANKING NOISE. IT SOUNDED LIKE LARGE METAL PIECES GRINDING TOGETHER. THE ENTIRE CAR WOULD THEN RUMBLE AND THE ENGINE LIGHT WOULD COME ON. AFTER SITTING FOR A WHILE IT WOULD STOP. THE RUMBLING WOULD HAPPEN ALMOST EVERY TIME MY VEHICLE IS AT A STANDSTILL. IT WOULD ALSO DO A JERKING MOTION WHILE DRIVING ON THE ROAD. THE GM REPAIR MECHANICS SAID IT WAS A SMALL VALVE. THEY REPLACED IT BUT THE SAME THING CONTINUED TO HAPPEN. MY CAR WAS BRAND NEW WHEN I PURCHASED IT IN 2017.
Mfg Campaign: 11141225
Recall Date: Oct 18, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury