Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
Consumer Complaints
538 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like no power steering for a period of time. Shift to park indicator blinks and warning light appears that says no remote is detected, yet the remote is in the vehicle. Been in a situation where had to quickly get in to a Dr but the vehicle wouldn’t turn off so had to leave the vehicle running. At that point anything could happen, but had to take care of a sick child.
Corrective Action:
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like no power steering for a period of time. Shift to park indicator blinks and warning light appears that says no remote is detected, yet the remote is in the vehicle. Been in a situation where had to quickly get in to a Dr but the vehicle wouldn’t turn off so had to leave the vehicle running. At that point anything could happen, but had to take care of a sick child.
Additional Notes:
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like no power steering for a period of time. Shift to park indicator blinks and warning light appears that says no remote is detected, yet the remote is in the vehicle. Been in a situation where had to quickly get in to a Dr but the vehicle wouldn’t turn off so had to leave the vehicle running. At that point anything could happen, but had to take care of a sick child.
Mfg Campaign: 11664488
Recall Date: Jun 3, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like no power steering for a period of time. Shift to park indicator blinks and warning light appears that says no remote is detected, yet the remote is in the vehicle. Been in a situation where had to quickly get in to a Dr but the vehicle wouldn’t turn off so had to leave the vehicle running. At that point anything could happen, but had to take care of a sick child.
Corrective Action:
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like no power steering for a period of time. Shift to park indicator blinks and warning light appears that says no remote is detected, yet the remote is in the vehicle. Been in a situation where had to quickly get in to a Dr but the vehicle wouldn’t turn off so had to leave the vehicle running. At that point anything could happen, but had to take care of a sick child.
Additional Notes:
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like no power steering for a period of time. Shift to park indicator blinks and warning light appears that says no remote is detected, yet the remote is in the vehicle. Been in a situation where had to quickly get in to a Dr but the vehicle wouldn’t turn off so had to leave the vehicle running. At that point anything could happen, but had to take care of a sick child.
Mfg Campaign: 11664488
Recall Date: Jun 3, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I have an exhaust issue with my 2018 Traverse that a Chevrolet/GM refuses to cover. I am getting check engine light that points to a leaking exhaust. The cause for these concerns could be a broken or poor weld with lack of penetration on the Bank 2 exhaust flex pipe bracket. It's a known GM issue on the 2018, 2019, 2020, 2021, 2022 models. GM has a safety bulletin PIP5681 and PIP5681A for this issue. N222385510 is the number for the 2021 recall. The dealership said it will not cover the repair because my vin has no associated recall. GM allowed the repair of the 2020 under the same recall number. This should be covered under Exhaust Warranty.
Corrective Action:
I have an exhaust issue with my 2018 Traverse that a Chevrolet/GM refuses to cover. I am getting check engine light that points to a leaking exhaust. The cause for these concerns could be a broken or poor weld with lack of penetration on the Bank 2 exhaust flex pipe bracket. It's a known GM issue on the 2018, 2019, 2020, 2021, 2022 models. GM has a safety bulletin PIP5681 and PIP5681A for this issue. N222385510 is the number for the 2021 recall. The dealership said it will not cover the repair because my vin has no associated recall. GM allowed the repair of the 2020 under the same recall number. This should be covered under Exhaust Warranty.
Additional Notes:
I have an exhaust issue with my 2018 Traverse that a Chevrolet/GM refuses to cover. I am getting check engine light that points to a leaking exhaust. The cause for these concerns could be a broken or poor weld with lack of penetration on the Bank 2 exhaust flex pipe bracket. It's a known GM issue on the 2018, 2019, 2020, 2021, 2022 models. GM has a safety bulletin PIP5681 and PIP5681A for this issue. N222385510 is the number for the 2021 recall. The dealership said it will not cover the repair because my vin has no associated recall. GM allowed the repair of the 2020 under the same recall number. This should be covered under Exhaust Warranty.
Mfg Campaign: 11664309
Recall Date: Jun 2, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Metal found in transmission and new transmission needed. 2018 Chevy Traverse
Corrective Action:
Metal found in transmission and new transmission needed. 2018 Chevy Traverse
Additional Notes:
Metal found in transmission and new transmission needed. 2018 Chevy Traverse
Mfg Campaign: 11664093
Recall Date: May 31, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I began hearing a rattling noise from my engine area recently. I made an appt with my local Radley Chevrolet dealer. It was noted by the technician that the front exhaust pipe bracket that connects the 2nd front exhaust pipe is broken and tapping against each other causing the noise concern. They listed for me to replace the front exhaust pipe that goes from under the oil pan to the catalytic converter. Upon researching this issue, this appears to be a known issue for my specific year and make and model. However, upon calling GM they have nothing listed under my specific VIN number. I believe this to be an issue that should be covered under a special coverage or recall given the amount of owners having this same issue.
Corrective Action:
I began hearing a rattling noise from my engine area recently. I made an appt with my local Radley Chevrolet dealer. It was noted by the technician that the front exhaust pipe bracket that connects the 2nd front exhaust pipe is broken and tapping against each other causing the noise concern. They listed for me to replace the front exhaust pipe that goes from under the oil pan to the catalytic converter. Upon researching this issue, this appears to be a known issue for my specific year and make and model. However, upon calling GM they have nothing listed under my specific VIN number. I believe this to be an issue that should be covered under a special coverage or recall given the amount of owners having this same issue.
Additional Notes:
I began hearing a rattling noise from my engine area recently. I made an appt with my local Radley Chevrolet dealer. It was noted by the technician that the front exhaust pipe bracket that connects the 2nd front exhaust pipe is broken and tapping against each other causing the noise concern. They listed for me to replace the front exhaust pipe that goes from under the oil pan to the catalytic converter. Upon researching this issue, this appears to be a known issue for my specific year and make and model. However, upon calling GM they have nothing listed under my specific VIN number. I believe this to be an issue that should be covered under a special coverage or recall given the amount of owners having this same issue.
Mfg Campaign: 11662281
Recall Date: May 21, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
9t65 auto transmission failed at 115,000 miles. It won't change past 3rd gear, and engine has reduced power. Towed it to the Chevy dealership where we bought it in York SC. They told me it needed a new transmission and it was not covered by any warranty. I then took it to a transmission repair place and was told it needed a new transmission and the cost was estimated at $7300. I've read lots on the Internet about numerous people having the same issue. There was even a very short term trial program to repair or replace the transmission on some vehicles....had to be low miles and fairly new. Meanwhile, our traverse has been sitting for about a year while I continue to make monthly payments on it.
Corrective Action:
9t65 auto transmission failed at 115,000 miles. It won't change past 3rd gear, and engine has reduced power. Towed it to the Chevy dealership where we bought it in York SC. They told me it needed a new transmission and it was not covered by any warranty. I then took it to a transmission repair place and was told it needed a new transmission and the cost was estimated at $7300. I've read lots on the Internet about numerous people having the same issue. There was even a very short term trial program to repair or replace the transmission on some vehicles....had to be low miles and fairly new. Meanwhile, our traverse has been sitting for about a year while I continue to make monthly payments on it.
Additional Notes:
9t65 auto transmission failed at 115,000 miles. It won't change past 3rd gear, and engine has reduced power. Towed it to the Chevy dealership where we bought it in York SC. They told me it needed a new transmission and it was not covered by any warranty. I then took it to a transmission repair place and was told it needed a new transmission and the cost was estimated at $7300. I've read lots on the Internet about numerous people having the same issue. There was even a very short term trial program to repair or replace the transmission on some vehicles....had to be low miles and fairly new. Meanwhile, our traverse has been sitting for about a year while I continue to make monthly payments on it.
Mfg Campaign: 11662168
Recall Date: May 20, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Issue with my exhaust pipe from catalytic converter code and I seen it has a hole on the exhaust
Corrective Action:
Issue with my exhaust pipe from catalytic converter code and I seen it has a hole on the exhaust
Additional Notes:
Issue with my exhaust pipe from catalytic converter code and I seen it has a hole on the exhaust
Mfg Campaign: 11660477
Recall Date: May 12, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle would not shift into park. We were told by the dealer park switch sticking at times.
Corrective Action:
The vehicle would not shift into park. We were told by the dealer park switch sticking at times.
Additional Notes:
The vehicle would not shift into park. We were told by the dealer park switch sticking at times.
Mfg Campaign: 11660194
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Catalytic converter going bad and exhaust has broken off from the weld.
Corrective Action:
Catalytic converter going bad and exhaust has broken off from the weld.
Additional Notes:
Catalytic converter going bad and exhaust has broken off from the weld.
Mfg Campaign: 11659243
Recall Date: May 6, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Potential Consequences:
Odometer Fraud. The contact purchased a 2018 Chevrolet Traverse. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 35,532 and at the time of registration, it was discovered that the mileage was 36,986.
Corrective Action:
Odometer Fraud. The contact purchased a 2018 Chevrolet Traverse. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 35,532 and at the time of registration, it was discovered that the mileage was 36,986.
Additional Notes:
Odometer Fraud. The contact purchased a 2018 Chevrolet Traverse. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 35,532 and at the time of registration, it was discovered that the mileage was 36,986.
Mfg Campaign: 11658895
Recall Date: May 5, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When I stopped and ready to park the car, I put transmission to 'P' park position and press button to stop the engine. Even it is in park (P) position, the display shows 'shift to P position' message. I have to restart the engine and change the transmission and put it again 'P' position. Sometimes I had to try few times. I searched the internet and this looks like a common problem, but no recalls on this model.
Corrective Action:
When I stopped and ready to park the car, I put transmission to 'P' park position and press button to stop the engine. Even it is in park (P) position, the display shows 'shift to P position' message. I have to restart the engine and change the transmission and put it again 'P' position. Sometimes I had to try few times. I searched the internet and this looks like a common problem, but no recalls on this model.
Additional Notes:
When I stopped and ready to park the car, I put transmission to 'P' park position and press button to stop the engine. Even it is in park (P) position, the display shows 'shift to P position' message. I have to restart the engine and change the transmission and put it again 'P' position. Sometimes I had to try few times. I searched the internet and this looks like a common problem, but no recalls on this model.
Mfg Campaign: 11658815
Recall Date: May 4, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The E Brake engaged while driving our car, by the time we could safely stop our vehicle, less than a mile, the transmission fluid reached 175 degrees and our vehicle was smoking. We took the traverse to a local service center, they stated this has been a known issue with the make and model of our car. There is a service bulletin about this issue. The brake actuator is faulty, and allows water to seep into the actuator creating a short to ground the electric park brake actuator.
Corrective Action:
The E Brake engaged while driving our car, by the time we could safely stop our vehicle, less than a mile, the transmission fluid reached 175 degrees and our vehicle was smoking. We took the traverse to a local service center, they stated this has been a known issue with the make and model of our car. There is a service bulletin about this issue. The brake actuator is faulty, and allows water to seep into the actuator creating a short to ground the electric park brake actuator.
Additional Notes:
The E Brake engaged while driving our car, by the time we could safely stop our vehicle, less than a mile, the transmission fluid reached 175 degrees and our vehicle was smoking. We took the traverse to a local service center, they stated this has been a known issue with the make and model of our car. There is a service bulletin about this issue. The brake actuator is faulty, and allows water to seep into the actuator creating a short to ground the electric park brake actuator.
Mfg Campaign: 11658489
Recall Date: May 2, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This vehicle's canister purge valve solenoid has failed multiple times since we purchased it used in 2021. We've taken it to multiple Chevrolet dealerships for repair and the issue has not been fixed. The issue is once the part fails, the vehicle is unable to be filled with fuel completely or it sputters when trying to start and the engine turns off or it stalls right after placing into drive. This causes a safety concern. There are multiple articles all over the internet and social media about the purge valve solenoid specifically in 2018 Traverses with no recalls. This is disappointing!
Corrective Action:
This vehicle's canister purge valve solenoid has failed multiple times since we purchased it used in 2021. We've taken it to multiple Chevrolet dealerships for repair and the issue has not been fixed. The issue is once the part fails, the vehicle is unable to be filled with fuel completely or it sputters when trying to start and the engine turns off or it stalls right after placing into drive. This causes a safety concern. There are multiple articles all over the internet and social media about the purge valve solenoid specifically in 2018 Traverses with no recalls. This is disappointing!
Additional Notes:
This vehicle's canister purge valve solenoid has failed multiple times since we purchased it used in 2021. We've taken it to multiple Chevrolet dealerships for repair and the issue has not been fixed. The issue is once the part fails, the vehicle is unable to be filled with fuel completely or it sputters when trying to start and the engine turns off or it stalls right after placing into drive. This causes a safety concern. There are multiple articles all over the internet and social media about the purge valve solenoid specifically in 2018 Traverses with no recalls. This is disappointing!
Mfg Campaign: 11658062
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Every time I turn the vehicle off I get a warning “Shift to Park” but it IS in park. I’ve called the dealership and was told there is no recall or bulletin for my VIN but it is a known issue on other Chevy Traverse’s. The dealership is going to charge me to run diagnostics and repair but since this is a known issue it should be a recall.
Corrective Action:
Every time I turn the vehicle off I get a warning “Shift to Park” but it IS in park. I’ve called the dealership and was told there is no recall or bulletin for my VIN but it is a known issue on other Chevy Traverse’s. The dealership is going to charge me to run diagnostics and repair but since this is a known issue it should be a recall.
Additional Notes:
Every time I turn the vehicle off I get a warning “Shift to Park” but it IS in park. I’ve called the dealership and was told there is no recall or bulletin for my VIN but it is a known issue on other Chevy Traverse’s. The dealership is going to charge me to run diagnostics and repair but since this is a known issue it should be a recall.
Mfg Campaign: 11658204
Recall Date: May 1, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
* when in park and turned off it will display shift in to park * while accelerating from a stop it will get stuck when trying to switch gears * when in car play mode it will freeze to the point you can not turn the volume up or down until you turn the car completely off for a while. * when at a stop light the car will display stailbreak * there is a clicking noise when accelerating or pressing on gas * auto start does not work
Corrective Action:
* when in park and turned off it will display shift in to park * while accelerating from a stop it will get stuck when trying to switch gears * when in car play mode it will freeze to the point you can not turn the volume up or down until you turn the car completely off for a while. * when at a stop light the car will display stailbreak * there is a clicking noise when accelerating or pressing on gas * auto start does not work
Additional Notes:
* when in park and turned off it will display shift in to park * while accelerating from a stop it will get stuck when trying to switch gears * when in car play mode it will freeze to the point you can not turn the volume up or down until you turn the car completely off for a while. * when at a stop light the car will display stailbreak * there is a clicking noise when accelerating or pressing on gas * auto start does not work
Mfg Campaign: 11658041
Recall Date: Apr 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I have 69k miles on my car and my mechanic is saying I need a new transmission.
Corrective Action:
I have 69k miles on my car and my mechanic is saying I need a new transmission.
Additional Notes:
I have 69k miles on my car and my mechanic is saying I need a new transmission.
Mfg Campaign: 11656976
Recall Date: Apr 26, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Chevrolet Traverse. The contact stated that after parking the vehicle, with the gear shift lever in park(P), the message "Shift to Park" was displayed. The contact shifted the gear shifter back and forth and then into park(P) before the proper gear was recognized. The contact stated that the vehicle had previously been repaired for the same failure, but the failure persisted. The vehicle was taken to the dealer, who determined that the gear shifter needed to be replaced. The vehicle was not replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 45,800.
Corrective Action:
The contact owns a 2018 Chevrolet Traverse. The contact stated that after parking the vehicle, with the gear shift lever in park(P), the message "Shift to Park" was displayed. The contact shifted the gear shifter back and forth and then into park(P) before the proper gear was recognized. The contact stated that the vehicle had previously been repaired for the same failure, but the failure persisted. The vehicle was taken to the dealer, who determined that the gear shifter needed to be replaced. The vehicle was not replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 45,800.
Additional Notes:
The contact owns a 2018 Chevrolet Traverse. The contact stated that after parking the vehicle, with the gear shift lever in park(P), the message "Shift to Park" was displayed. The contact shifted the gear shifter back and forth and then into park(P) before the proper gear was recognized. The contact stated that the vehicle had previously been repaired for the same failure, but the failure persisted. The vehicle was taken to the dealer, who determined that the gear shifter needed to be replaced. The vehicle was not replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 45,800.
Mfg Campaign: 11655392
Recall Date: Apr 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655010
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2018 Traverse. 70k miles. We purchased it brand new at the end of 2017. On [XXX], we were driving home from Michigan the car sputtered and would not accelerate. We were almost hit by a semi that was driving behind us. We were able to pull into a gas station and put the car in park. While sitting at gas station the car shut off and wouldn't restart. No warning lights came on prior to the vehicle shutting down. We had it towed to our mechanic (VIP Automotive- New Lenox, Illinois). The mechanic went through the car and advised that the engine had seized. All fluid levels were fine, no leaks, all scheduled maintenance completed on time. He found metal chunks- not just shavings- in the oil pan. He said he's never seen anything like this and that the catastrophic engine failure had to be due to a defect in the engine. It ended up costing us almost $6,000 to have another motor installed in the car. I contacted Chevy, and was basically told too bad, and that they would not cover or assist with anything. The car was extremely well maintained and I provided a copy of all service records dating back to 2017 when we purchased the car. There are numerous groups on Facebook that have same/similar complaints on the Chevy Traverse (3.6L V6) and Chevy Trucks/SUVs (6.2L V8). I believe they are aware that there are numerous issues with these vehicles and continue to sell them, despite the risk to consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655010
Recall Date: Apr 16, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Chevrolet Traverse. The contact stated while driving 10 MPH, while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the purge valve needed to be replaced. The contact stated that the failure had occurred on several occasions. The purge valve was replaced, and the vehicle was repaired. The vehicle was towed back to the place of employment. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
Corrective Action:
The contact owns a 2018 Chevrolet Traverse. The contact stated while driving 10 MPH, while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the purge valve needed to be replaced. The contact stated that the failure had occurred on several occasions. The purge valve was replaced, and the vehicle was repaired. The vehicle was towed back to the place of employment. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
Additional Notes:
The contact owns a 2018 Chevrolet Traverse. The contact stated while driving 10 MPH, while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the purge valve needed to be replaced. The contact stated that the failure had occurred on several occasions. The purge valve was replaced, and the vehicle was repaired. The vehicle was towed back to the place of employment. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
Mfg Campaign: 11654610
Recall Date: Apr 14, 2025
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