Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Traverse and 2021-2022 Buick Enclave vehicles. The harness connector to the left or right side roof rail air bag may have incompatible electrical terminals, which could prevent the air bags from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212352140
Recall Date: Mar 31, 2022
Braun Corporation
Safety Issue:
Braun Corporation (Braun) is recalling certain 2020-2021 Chevrolet Traverse wheelchair accessible vehicles with Power In-floor Ramp conversion. The screw and clip that hold the inner wheel-well plastic shroud in place may chafe against the transmission case, possibly resulting in a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Oct 18, 2021
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319030
Recall Date: Nov 5, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314760
Recall Date: Oct 15, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268310
Recall Date: Sep 6, 2019
Consumer Complaints
213 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN SHIFTING FROM DRIVE TO REVERSE, OR PARK TO REVERSE, THE TRANSMISSION WILL NOT ENGAGE RIGHT AWAY. THE VEHICLE WILL ROLL FORWARD OR BACKWARDS UNTIL THE TRANSMISSION ENGAGES INTO REVERSE. THIS WILL HAPPEN WHEN THE VEHICLE IS IN MOTION AT VERY LOW SPEEDS (1-2 MPH) AND ALSO WHILE STATIONARY.
Corrective Action:
WHEN SHIFTING FROM DRIVE TO REVERSE, OR PARK TO REVERSE, THE TRANSMISSION WILL NOT ENGAGE RIGHT AWAY. THE VEHICLE WILL ROLL FORWARD OR BACKWARDS UNTIL THE TRANSMISSION ENGAGES INTO REVERSE. THIS WILL HAPPEN WHEN THE VEHICLE IS IN MOTION AT VERY LOW SPEEDS (1-2 MPH) AND ALSO WHILE STATIONARY.
Additional Notes:
WHEN SHIFTING FROM DRIVE TO REVERSE, OR PARK TO REVERSE, THE TRANSMISSION WILL NOT ENGAGE RIGHT AWAY. THE VEHICLE WILL ROLL FORWARD OR BACKWARDS UNTIL THE TRANSMISSION ENGAGES INTO REVERSE. THIS WILL HAPPEN WHEN THE VEHICLE IS IN MOTION AT VERY LOW SPEEDS (1-2 MPH) AND ALSO WHILE STATIONARY.
Mfg Campaign: 11384744
Recall Date: Dec 23, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Corrective Action:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Additional Notes:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Mfg Campaign: 11383881
Recall Date: Dec 17, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Corrective Action:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Additional Notes:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE START/STOP FEATURE FAILED WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP, THE ENGINE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET GREENACRES SERVICE CENTER (5757 LAKE WORTH RD SUITE A, GREENACRES, FL 33463) AND GRIECO CHEVROLET OF DELRAY BEACH (2605 S FEDERAL HWY, DELRAY BEACH, FL 33483) AND WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Mfg Campaign: 11383881
Recall Date: Dec 17, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.
Corrective Action:
RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.
Additional Notes:
RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.
Mfg Campaign: 11378281
Recall Date: Dec 7, 2020
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.
Corrective Action:
RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.
Additional Notes:
RECENTLY PURCHASED CAR. ON THURSDAY DECEMBER 3,2020. WAS DRIVING CAR BACK HOME ON A BUSY STREET, CAR STARTING STALLING. WOULD NOT GO PAST 20 MPH, ENGINE WAS REVVING. NEXT MORNING TO GO TO WORK CAR WOULD NOT GO ON REVERSE. HAD TO GET CAR TOWED TO THE DEALER AND THEY ARE TELLING ME THAT IT IS A TRANSMISSION PROBLEM. THAT THE TRANSMISSION NEEDS TO BE REPLACED. DEVON AT RICK HENDRICK IN DULUTH, GA HAS BEEN NOTHING BUT RUDE SINCE PURCHASE OF VEHICLE NOW I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND I HAVE 4 YOUNG CHILDREN AGES 10, 8, AND 5. IF SOMEONE WOULD OF HIT ME FROM BEHIND WE COULD OF BEEN INJURED. I BOUGHT A NEW VEHICLE FOR THE PIECE OF MIND OF NOT HAVING ANY ISSUES WITH THE VEHICLE AND NOW THIS. I AM VERY UPSET.
Mfg Campaign: 11378281
Recall Date: Dec 7, 2020
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN WEATHER IS SLIGHTLY HUMID / WET AND AROUND 50 TO 65 DEGREES, THE FRONT WINDOWS CONSTANTLY FOG UP TO THE POINT THAT BOTH DEFROSTERS AND WIPERS ARE INEFFICIENT. THIS CREATES A SAFETY AND VISIBILITY ISSUE ESPECIALLY AT NIGHT. NO AMOUNT OR SPEED OF DEFROSTER ADDRESSES THE ISSUE. THIS HAS BEEN OBSERVED ON MY VEHICLE AS WELL AS MANY OTHERS, CREATING A SAFETY AND OPERABILITY ISSUE. THE ISSUE IS ON THE EXTERIOR OF THE WINDOW, POSSIBLY FROM A FILM OR VENTILATION ISSUES ON THE INTERIOR. NO AMOUNT OF HOT OR COLD TEMPERATURE ADDRESSES THE ISSUE OTHER THAN A WIPER RUNNIGN CONSTANTLY, EVEN WHEN IT IS NOT RAINING OR WET OUTSIDE.
Corrective Action:
WHEN WEATHER IS SLIGHTLY HUMID / WET AND AROUND 50 TO 65 DEGREES, THE FRONT WINDOWS CONSTANTLY FOG UP TO THE POINT THAT BOTH DEFROSTERS AND WIPERS ARE INEFFICIENT. THIS CREATES A SAFETY AND VISIBILITY ISSUE ESPECIALLY AT NIGHT. NO AMOUNT OR SPEED OF DEFROSTER ADDRESSES THE ISSUE. THIS HAS BEEN OBSERVED ON MY VEHICLE AS WELL AS MANY OTHERS, CREATING A SAFETY AND OPERABILITY ISSUE. THE ISSUE IS ON THE EXTERIOR OF THE WINDOW, POSSIBLY FROM A FILM OR VENTILATION ISSUES ON THE INTERIOR. NO AMOUNT OF HOT OR COLD TEMPERATURE ADDRESSES THE ISSUE OTHER THAN A WIPER RUNNIGN CONSTANTLY, EVEN WHEN IT IS NOT RAINING OR WET OUTSIDE.
Additional Notes:
WHEN WEATHER IS SLIGHTLY HUMID / WET AND AROUND 50 TO 65 DEGREES, THE FRONT WINDOWS CONSTANTLY FOG UP TO THE POINT THAT BOTH DEFROSTERS AND WIPERS ARE INEFFICIENT. THIS CREATES A SAFETY AND VISIBILITY ISSUE ESPECIALLY AT NIGHT. NO AMOUNT OR SPEED OF DEFROSTER ADDRESSES THE ISSUE. THIS HAS BEEN OBSERVED ON MY VEHICLE AS WELL AS MANY OTHERS, CREATING A SAFETY AND OPERABILITY ISSUE. THE ISSUE IS ON THE EXTERIOR OF THE WINDOW, POSSIBLY FROM A FILM OR VENTILATION ISSUES ON THE INTERIOR. NO AMOUNT OF HOT OR COLD TEMPERATURE ADDRESSES THE ISSUE OTHER THAN A WIPER RUNNIGN CONSTANTLY, EVEN WHEN IT IS NOT RAINING OR WET OUTSIDE.
Mfg Campaign: 11365725
Recall Date: Oct 22, 2020
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
TIRES:BRIDGESTONE ALANZA 255/65 R18 111T MTS. AT SPEEDS @60-75 MPH ON RIDGED CEMET HIGHWAYS THIS VEHICLE NEEDS CONSTANT (SLIGHT) OVER STEERING. ALL OTHER ROAD THERE IS NO PROBLEM. WITH A SIDE WIND IT'S REALLY PRONOUNCED. THE WRITE UP PERSONAL AT THE DEALER HAD HEARD OF THIS ISSUE BUT COULD NET FIND ANY WRITTEN INFO ANYWHERE. THE SALESMAN HAD ALSO HEARD OF THE PROBLEM ON BOTH THE TRAVERSE AND EQUINOX. KIND OF SURPRISES ME WHEN I HIT A RIDGED SECTION AT HIGH SPEED. MY QUESTION IS WILL THIS FAIR ON A SNOWY MICHIGAN HIGHWAY.
Corrective Action:
TIRES:BRIDGESTONE ALANZA 255/65 R18 111T MTS. AT SPEEDS @60-75 MPH ON RIDGED CEMET HIGHWAYS THIS VEHICLE NEEDS CONSTANT (SLIGHT) OVER STEERING. ALL OTHER ROAD THERE IS NO PROBLEM. WITH A SIDE WIND IT'S REALLY PRONOUNCED. THE WRITE UP PERSONAL AT THE DEALER HAD HEARD OF THIS ISSUE BUT COULD NET FIND ANY WRITTEN INFO ANYWHERE. THE SALESMAN HAD ALSO HEARD OF THE PROBLEM ON BOTH THE TRAVERSE AND EQUINOX. KIND OF SURPRISES ME WHEN I HIT A RIDGED SECTION AT HIGH SPEED. MY QUESTION IS WILL THIS FAIR ON A SNOWY MICHIGAN HIGHWAY.
Additional Notes:
TIRES:BRIDGESTONE ALANZA 255/65 R18 111T MTS. AT SPEEDS @60-75 MPH ON RIDGED CEMET HIGHWAYS THIS VEHICLE NEEDS CONSTANT (SLIGHT) OVER STEERING. ALL OTHER ROAD THERE IS NO PROBLEM. WITH A SIDE WIND IT'S REALLY PRONOUNCED. THE WRITE UP PERSONAL AT THE DEALER HAD HEARD OF THIS ISSUE BUT COULD NET FIND ANY WRITTEN INFO ANYWHERE. THE SALESMAN HAD ALSO HEARD OF THE PROBLEM ON BOTH THE TRAVERSE AND EQUINOX. KIND OF SURPRISES ME WHEN I HIT A RIDGED SECTION AT HIGH SPEED. MY QUESTION IS WILL THIS FAIR ON A SNOWY MICHIGAN HIGHWAY.
Mfg Campaign: 11365038
Recall Date: Oct 18, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAVE BROKEN DOWN AND BEEN TOWED 4 TIMES NOW. COME TO STOP ON ROAD- AUTO-ENGINE SHUT OFF ENGAGES- CAR DIES CAN NOT RESTART. FUSE BLOWS-- FIRST OCCASION WAS TOLD BAD FUSE- REPLACED, NEXT OCCURRENCE SAME FUSE BLOWS- WAS TOLD FAULTY STARTER DRAWING TOO MUCH POWER AND BLOWING FUSE UPON RESTART- STARTER REPLACED WAS TOLD THAT WILL FIX PROBLEM. NEXT OCCURRENCE- CAR WOULD NOT START FROM PARKED POSITION- WAS TOLD WHOEVER REPLACED STARTER ( BUZZ CHEW CHECY- SOUTHAMPTON NY) DID NOT BOLT DOWN STARTER- LOOSE CONNECTIONS-- WAS TOLD PROBLEM FIXED. LAST OCCURENCE SAME AS FIRST 2- CAR STOPPED IN TRAFFIC- AUTO SHUT OFF ENGAGES- DOES NOT START /CAR DIES. UNFORTUNATELY 2 OF THESE BREAKDOWNS WERE ON HIGHWAYS DURING RUSH HOUR-- WITH YOUR KIDS IN CAR. LAST OCCASION ALMOST REAR ENDED ON MULTIPLE OCCASIONS AS NIGHTTIME, STUCK IN MIDDLE LANE ON MAJOR TURNPIKE.... 10 YR OLD WILL NOT GET BACK IN CAR- HAS FEAR OF GOD. WAS TOLD BY CHEVY BUZZ CHEW IN SOUTHAMPTON, NESSENGER CHEVY 112 PROBLEM WAS FIXED. DO NOT WANT TO ENDANGER MY FAMILY ANYMORE.
Corrective Action:
HAVE BROKEN DOWN AND BEEN TOWED 4 TIMES NOW. COME TO STOP ON ROAD- AUTO-ENGINE SHUT OFF ENGAGES- CAR DIES CAN NOT RESTART. FUSE BLOWS-- FIRST OCCASION WAS TOLD BAD FUSE- REPLACED, NEXT OCCURRENCE SAME FUSE BLOWS- WAS TOLD FAULTY STARTER DRAWING TOO MUCH POWER AND BLOWING FUSE UPON RESTART- STARTER REPLACED WAS TOLD THAT WILL FIX PROBLEM. NEXT OCCURRENCE- CAR WOULD NOT START FROM PARKED POSITION- WAS TOLD WHOEVER REPLACED STARTER ( BUZZ CHEW CHECY- SOUTHAMPTON NY) DID NOT BOLT DOWN STARTER- LOOSE CONNECTIONS-- WAS TOLD PROBLEM FIXED. LAST OCCURENCE SAME AS FIRST 2- CAR STOPPED IN TRAFFIC- AUTO SHUT OFF ENGAGES- DOES NOT START /CAR DIES. UNFORTUNATELY 2 OF THESE BREAKDOWNS WERE ON HIGHWAYS DURING RUSH HOUR-- WITH YOUR KIDS IN CAR. LAST OCCASION ALMOST REAR ENDED ON MULTIPLE OCCASIONS AS NIGHTTIME, STUCK IN MIDDLE LANE ON MAJOR TURNPIKE.... 10 YR OLD WILL NOT GET BACK IN CAR- HAS FEAR OF GOD. WAS TOLD BY CHEVY BUZZ CHEW IN SOUTHAMPTON, NESSENGER CHEVY 112 PROBLEM WAS FIXED. DO NOT WANT TO ENDANGER MY FAMILY ANYMORE.
Additional Notes:
HAVE BROKEN DOWN AND BEEN TOWED 4 TIMES NOW. COME TO STOP ON ROAD- AUTO-ENGINE SHUT OFF ENGAGES- CAR DIES CAN NOT RESTART. FUSE BLOWS-- FIRST OCCASION WAS TOLD BAD FUSE- REPLACED, NEXT OCCURRENCE SAME FUSE BLOWS- WAS TOLD FAULTY STARTER DRAWING TOO MUCH POWER AND BLOWING FUSE UPON RESTART- STARTER REPLACED WAS TOLD THAT WILL FIX PROBLEM. NEXT OCCURRENCE- CAR WOULD NOT START FROM PARKED POSITION- WAS TOLD WHOEVER REPLACED STARTER ( BUZZ CHEW CHECY- SOUTHAMPTON NY) DID NOT BOLT DOWN STARTER- LOOSE CONNECTIONS-- WAS TOLD PROBLEM FIXED. LAST OCCURENCE SAME AS FIRST 2- CAR STOPPED IN TRAFFIC- AUTO SHUT OFF ENGAGES- DOES NOT START /CAR DIES. UNFORTUNATELY 2 OF THESE BREAKDOWNS WERE ON HIGHWAYS DURING RUSH HOUR-- WITH YOUR KIDS IN CAR. LAST OCCASION ALMOST REAR ENDED ON MULTIPLE OCCASIONS AS NIGHTTIME, STUCK IN MIDDLE LANE ON MAJOR TURNPIKE.... 10 YR OLD WILL NOT GET BACK IN CAR- HAS FEAR OF GOD. WAS TOLD BY CHEVY BUZZ CHEW IN SOUTHAMPTON, NESSENGER CHEVY 112 PROBLEM WAS FIXED. DO NOT WANT TO ENDANGER MY FAMILY ANYMORE.
Mfg Campaign: 11361199
Recall Date: Sep 25, 2020
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR CAMERA STOPPED WORKING AIDE SENORS STOPPED WORKING. AFTER SEVERAL MONTHS OF TRYING TO FIX THIS THEY FINALLY MIGHT HAVE THIS ON THE RECALL LIST FOR SOME CABLE KIT, WHICH THEY DID NOT TOTALLY PUT ON MINE BECUASE DUE TO COVID THEY ARE BACKED UP ON MANUFACTURING, I DO NOT RELY ON BACK UP CAMERA BUT IT IS NICE TO DOUBLE CHECK.HAVE HAD IT IN 4 DIFFERENT TIME TO BE FIXED ALSO RAIDE CONTINUE TO HAVE PROBLEMS. BEEN REPLACED 3 TIMES.
Corrective Action:
REAR CAMERA STOPPED WORKING AIDE SENORS STOPPED WORKING. AFTER SEVERAL MONTHS OF TRYING TO FIX THIS THEY FINALLY MIGHT HAVE THIS ON THE RECALL LIST FOR SOME CABLE KIT, WHICH THEY DID NOT TOTALLY PUT ON MINE BECUASE DUE TO COVID THEY ARE BACKED UP ON MANUFACTURING, I DO NOT RELY ON BACK UP CAMERA BUT IT IS NICE TO DOUBLE CHECK.HAVE HAD IT IN 4 DIFFERENT TIME TO BE FIXED ALSO RAIDE CONTINUE TO HAVE PROBLEMS. BEEN REPLACED 3 TIMES.
Additional Notes:
REAR CAMERA STOPPED WORKING AIDE SENORS STOPPED WORKING. AFTER SEVERAL MONTHS OF TRYING TO FIX THIS THEY FINALLY MIGHT HAVE THIS ON THE RECALL LIST FOR SOME CABLE KIT, WHICH THEY DID NOT TOTALLY PUT ON MINE BECUASE DUE TO COVID THEY ARE BACKED UP ON MANUFACTURING, I DO NOT RELY ON BACK UP CAMERA BUT IT IS NICE TO DOUBLE CHECK.HAVE HAD IT IN 4 DIFFERENT TIME TO BE FIXED ALSO RAIDE CONTINUE TO HAVE PROBLEMS. BEEN REPLACED 3 TIMES.
Mfg Campaign: 11350030
Recall Date: Aug 18, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
DRIVING AT LOW SPEED THROUGH PARKING LOT. FELT A SNAP UNDER BRAKE PEDAL. IMMEDIATELY KNEW SOMETHING WAS WRONG. COASTED AT LOW SPEEDS TO OPEN AREA AS BRAKE PEDAL WAS NOT WORKING. EXITED NOTED BRAKE FLUID EVERYWHERE AND WHAT APPEARS TO BE A BRAKE LINE HANGING UNDER CAR. CAR TOWED. CURRENTLY AT DEALER. HAVE PICTURE. UNABLE TO UPLOAD.
Corrective Action:
DRIVING AT LOW SPEED THROUGH PARKING LOT. FELT A SNAP UNDER BRAKE PEDAL. IMMEDIATELY KNEW SOMETHING WAS WRONG. COASTED AT LOW SPEEDS TO OPEN AREA AS BRAKE PEDAL WAS NOT WORKING. EXITED NOTED BRAKE FLUID EVERYWHERE AND WHAT APPEARS TO BE A BRAKE LINE HANGING UNDER CAR. CAR TOWED. CURRENTLY AT DEALER. HAVE PICTURE. UNABLE TO UPLOAD.
Additional Notes:
DRIVING AT LOW SPEED THROUGH PARKING LOT. FELT A SNAP UNDER BRAKE PEDAL. IMMEDIATELY KNEW SOMETHING WAS WRONG. COASTED AT LOW SPEEDS TO OPEN AREA AS BRAKE PEDAL WAS NOT WORKING. EXITED NOTED BRAKE FLUID EVERYWHERE AND WHAT APPEARS TO BE A BRAKE LINE HANGING UNDER CAR. CAR TOWED. CURRENTLY AT DEALER. HAVE PICTURE. UNABLE TO UPLOAD.
Mfg Campaign: 11340360
Recall Date: Jul 20, 2020
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME FIRM, WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND CONTACTED HER HUSBAND AND INFORMED HIM OF THE FAILURE. THE VEHICLE WAS LATER DRIVEN TO THE RESIDENCE. THE CONTACT STATED THAT ON JUNE 25, 2020 WHILE HER HUSBAND WAS DRIVING 75 MPH, THE FAILURE RECURRED WITHOUT WARNING. THE VEHICLE WAS DRIVEN BY HER HUSBAND TO FREMONT CHEVROLET LOCATED AT 5850 CUSHING PKWY, FREMONT, CA 94538, (510) 445-8700, WHERE HE WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME FIRM, WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND CONTACTED HER HUSBAND AND INFORMED HIM OF THE FAILURE. THE VEHICLE WAS LATER DRIVEN TO THE RESIDENCE. THE CONTACT STATED THAT ON JUNE 25, 2020 WHILE HER HUSBAND WAS DRIVING 75 MPH, THE FAILURE RECURRED WITHOUT WARNING. THE VEHICLE WAS DRIVEN BY HER HUSBAND TO FREMONT CHEVROLET LOCATED AT 5850 CUSHING PKWY, FREMONT, CA 94538, (510) 445-8700, WHERE HE WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME FIRM, WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND CONTACTED HER HUSBAND AND INFORMED HIM OF THE FAILURE. THE VEHICLE WAS LATER DRIVEN TO THE RESIDENCE. THE CONTACT STATED THAT ON JUNE 25, 2020 WHILE HER HUSBAND WAS DRIVING 75 MPH, THE FAILURE RECURRED WITHOUT WARNING. THE VEHICLE WAS DRIVEN BY HER HUSBAND TO FREMONT CHEVROLET LOCATED AT 5850 CUSHING PKWY, FREMONT, CA 94538, (510) 445-8700, WHERE HE WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO UPDATED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Mfg Campaign: 11331453
Recall Date: Jun 29, 2020
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT LEASED A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE WAS A MODIFIED VEHICLE WITH HAND CONTROLS INSTALLED. THE VEHICLE PASSED TESTING WHICH WAS APPROVED BY MANUFACTURER. WHILE DRIVING 6-7 MPH MERGING INTO TRAFFIC WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS TAKEN TO VICTORY LAYNE CHEVROLET (3980 FOWLER ST FORT MYERS FL 33901-2604, (239) 936-1541) WHERE IT WAS CONFIRMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,500.
Corrective Action:
TL* THE CONTACT LEASED A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE WAS A MODIFIED VEHICLE WITH HAND CONTROLS INSTALLED. THE VEHICLE PASSED TESTING WHICH WAS APPROVED BY MANUFACTURER. WHILE DRIVING 6-7 MPH MERGING INTO TRAFFIC WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS TAKEN TO VICTORY LAYNE CHEVROLET (3980 FOWLER ST FORT MYERS FL 33901-2604, (239) 936-1541) WHERE IT WAS CONFIRMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,500.
Additional Notes:
TL* THE CONTACT LEASED A 2020 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE WAS A MODIFIED VEHICLE WITH HAND CONTROLS INSTALLED. THE VEHICLE PASSED TESTING WHICH WAS APPROVED BY MANUFACTURER. WHILE DRIVING 6-7 MPH MERGING INTO TRAFFIC WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS TAKEN TO VICTORY LAYNE CHEVROLET (3980 FOWLER ST FORT MYERS FL 33901-2604, (239) 936-1541) WHERE IT WAS CONFIRMED THAT THERE WAS NO OPTION TO DISENGAGE THE START/STOP FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,500.
Mfg Campaign: 11324133
Recall Date: May 11, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKE FAILURE ON A 2 DAY OLD CHEVY TRAVERSE SEQUENCE OF EVENTS . . . 1.I PURCHASED A CHEVROLET TRAVERSE FROM LAWRENCE CHEVROLET ON TUESDAY, JANUARY 14, 2020 AND TOOK DELIVERY AT ABOUT 5:00PM. 2.WHILE MY WIFE WAS DRIVING ON THURSDAY, JANUARY 16, 2020, WE EXPERIENCED A LOW SPEED BRAKE FAILURE. THIS OCCURRED WHILE ON THE WAY TO DULLES AIRPORT AT ABOUT 6:00PM. THE BRAKES WERE SLOWLY APPLIED AND THEY DID NOT RESPOND. THE BRAKES WERE THEN PRESSED HARD AND THEY DID NOT RESPOND. I (MIKE) REACHED OVER TO TRY SHIFTING THE CAR INTO PARK BUT WAS UNSUCCESSFUL AND THE CAR DRIFTED AT A VERY LOW SPEED, 'A WALKING SPEED,' AND INTO THE BACK OF A TRACTOR TRAILER. WE HAD VERY AMPLE SPACE TO STOP HOWEVER THE BRAKES SIMPLY DID NOT RESPOND. MINIMAL DAMAGE OCCURRED TO THE VEHICLE'S FRONT. I IMMEDIATELY CHECKED TO SEE IF SOMETHING WAS IN THE WAY OF THE BRAKES PEDAL (A FLOOR MAT OR OTHER OBSTRUCTION) AND THERE WAS NO OBSTRUCTION. I COULD SEE, AND I AM CERTAIN, THAT HEATHER HAD HER FOOT ON THE BRAKE PEDAL. 3.GLENDA (ONSTAR/GM) ESTABLISHED CASE NUMBER 9-5760767809 AND SET UP A TOW TO OURISMAN CHEVROLET OF ROCKVILLE, MD. 4.I WAS GREETED BY ROBERTO (SERVICE MANAGER?) AND HELPED BY BOTH ROBERTO AND ALLEN KRUM (ASSISTANT SERVICE MANAGER). THEY ALSO TOOK DOWN A DESCRIPTION OF THE INCIDENT AND THEY GAVE ME A RENTAL CAR. OF NOTE, THEY SAID THAT SOMEONE OUTSIDE OF THE DEALERSHIP (A GM REP?) WOULD BE COMING TO LOOK OVER THE CAR.
Corrective Action:
BRAKE FAILURE ON A 2 DAY OLD CHEVY TRAVERSE SEQUENCE OF EVENTS . . . 1.I PURCHASED A CHEVROLET TRAVERSE FROM LAWRENCE CHEVROLET ON TUESDAY, JANUARY 14, 2020 AND TOOK DELIVERY AT ABOUT 5:00PM. 2.WHILE MY WIFE WAS DRIVING ON THURSDAY, JANUARY 16, 2020, WE EXPERIENCED A LOW SPEED BRAKE FAILURE. THIS OCCURRED WHILE ON THE WAY TO DULLES AIRPORT AT ABOUT 6:00PM. THE BRAKES WERE SLOWLY APPLIED AND THEY DID NOT RESPOND. THE BRAKES WERE THEN PRESSED HARD AND THEY DID NOT RESPOND. I (MIKE) REACHED OVER TO TRY SHIFTING THE CAR INTO PARK BUT WAS UNSUCCESSFUL AND THE CAR DRIFTED AT A VERY LOW SPEED, 'A WALKING SPEED,' AND INTO THE BACK OF A TRACTOR TRAILER. WE HAD VERY AMPLE SPACE TO STOP HOWEVER THE BRAKES SIMPLY DID NOT RESPOND. MINIMAL DAMAGE OCCURRED TO THE VEHICLE'S FRONT. I IMMEDIATELY CHECKED TO SEE IF SOMETHING WAS IN THE WAY OF THE BRAKES PEDAL (A FLOOR MAT OR OTHER OBSTRUCTION) AND THERE WAS NO OBSTRUCTION. I COULD SEE, AND I AM CERTAIN, THAT HEATHER HAD HER FOOT ON THE BRAKE PEDAL. 3.GLENDA (ONSTAR/GM) ESTABLISHED CASE NUMBER 9-5760767809 AND SET UP A TOW TO OURISMAN CHEVROLET OF ROCKVILLE, MD. 4.I WAS GREETED BY ROBERTO (SERVICE MANAGER?) AND HELPED BY BOTH ROBERTO AND ALLEN KRUM (ASSISTANT SERVICE MANAGER). THEY ALSO TOOK DOWN A DESCRIPTION OF THE INCIDENT AND THEY GAVE ME A RENTAL CAR. OF NOTE, THEY SAID THAT SOMEONE OUTSIDE OF THE DEALERSHIP (A GM REP?) WOULD BE COMING TO LOOK OVER THE CAR.
Additional Notes:
BRAKE FAILURE ON A 2 DAY OLD CHEVY TRAVERSE SEQUENCE OF EVENTS . . . 1.I PURCHASED A CHEVROLET TRAVERSE FROM LAWRENCE CHEVROLET ON TUESDAY, JANUARY 14, 2020 AND TOOK DELIVERY AT ABOUT 5:00PM. 2.WHILE MY WIFE WAS DRIVING ON THURSDAY, JANUARY 16, 2020, WE EXPERIENCED A LOW SPEED BRAKE FAILURE. THIS OCCURRED WHILE ON THE WAY TO DULLES AIRPORT AT ABOUT 6:00PM. THE BRAKES WERE SLOWLY APPLIED AND THEY DID NOT RESPOND. THE BRAKES WERE THEN PRESSED HARD AND THEY DID NOT RESPOND. I (MIKE) REACHED OVER TO TRY SHIFTING THE CAR INTO PARK BUT WAS UNSUCCESSFUL AND THE CAR DRIFTED AT A VERY LOW SPEED, 'A WALKING SPEED,' AND INTO THE BACK OF A TRACTOR TRAILER. WE HAD VERY AMPLE SPACE TO STOP HOWEVER THE BRAKES SIMPLY DID NOT RESPOND. MINIMAL DAMAGE OCCURRED TO THE VEHICLE'S FRONT. I IMMEDIATELY CHECKED TO SEE IF SOMETHING WAS IN THE WAY OF THE BRAKES PEDAL (A FLOOR MAT OR OTHER OBSTRUCTION) AND THERE WAS NO OBSTRUCTION. I COULD SEE, AND I AM CERTAIN, THAT HEATHER HAD HER FOOT ON THE BRAKE PEDAL. 3.GLENDA (ONSTAR/GM) ESTABLISHED CASE NUMBER 9-5760767809 AND SET UP A TOW TO OURISMAN CHEVROLET OF ROCKVILLE, MD. 4.I WAS GREETED BY ROBERTO (SERVICE MANAGER?) AND HELPED BY BOTH ROBERTO AND ALLEN KRUM (ASSISTANT SERVICE MANAGER). THEY ALSO TOOK DOWN A DESCRIPTION OF THE INCIDENT AND THEY GAVE ME A RENTAL CAR. OF NOTE, THEY SAID THAT SOMEONE OUTSIDE OF THE DEALERSHIP (A GM REP?) WOULD BE COMING TO LOOK OVER THE CAR.
Mfg Campaign: 11300403
Recall Date: Jan 20, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury