Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Traverse and 2021-2022 Buick Enclave vehicles. The harness connector to the left or right side roof rail air bag may have incompatible electrical terminals, which could prevent the air bags from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212352140
Recall Date: Mar 31, 2022
Braun Corporation
Safety Issue:
Braun Corporation (Braun) is recalling certain 2020-2021 Chevrolet Traverse wheelchair accessible vehicles with Power In-floor Ramp conversion. The screw and clip that hold the inner wheel-well plastic shroud in place may chafe against the transmission case, possibly resulting in a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Oct 18, 2021
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319030
Recall Date: Nov 5, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314760
Recall Date: Oct 15, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268310
Recall Date: Sep 6, 2019
Consumer Complaints
213 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
A few weeks ago, I started noticing a purring, kind of sound coming from my vehicle when I would turn it on. I took it in to Chevy and they said there was a leak or a hole in the exhaust that they needed to be replaced for over $1600 and that wasn’t covered through warranty that it was normal wear and tear. My vehicle has 53,000 miles. They said that it’s common for a vehicle of over five years to have these kinds of issues. And that it wasn’t covered through my warranty. Which expires in April
Corrective Action:
A few weeks ago, I started noticing a purring, kind of sound coming from my vehicle when I would turn it on. I took it in to Chevy and they said there was a leak or a hole in the exhaust that they needed to be replaced for over $1600 and that wasn’t covered through warranty that it was normal wear and tear. My vehicle has 53,000 miles. They said that it’s common for a vehicle of over five years to have these kinds of issues. And that it wasn’t covered through my warranty. Which expires in April
Additional Notes:
A few weeks ago, I started noticing a purring, kind of sound coming from my vehicle when I would turn it on. I took it in to Chevy and they said there was a leak or a hole in the exhaust that they needed to be replaced for over $1600 and that wasn’t covered through warranty that it was normal wear and tear. My vehicle has 53,000 miles. They said that it’s common for a vehicle of over five years to have these kinds of issues. And that it wasn’t covered through my warranty. Which expires in April
Mfg Campaign: 11645782
Recall Date: Mar 2, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:STARTER ASSEMBLY
Potential Consequences:
The contact owns a 2020 Chevrolet Traverse. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the starter. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000. The VIN was not available.
Corrective Action:
The contact owns a 2020 Chevrolet Traverse. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the starter. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000. The VIN was not available.
Additional Notes:
The contact owns a 2020 Chevrolet Traverse. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the starter. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000. The VIN was not available.
Mfg Campaign: 11643785
Recall Date: Feb 19, 2025
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Corrective Action:
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Additional Notes:
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Mfg Campaign: 11642838
Recall Date: Feb 14, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Corrective Action:
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Additional Notes:
The car displayed a message on the board advising the following: "Steering assist is reduced, drive with care" right after the message popped out my steering wheel locked and I couldn't turn, and move the car to a safe place was very hard, almost had a crash. I was able to park, and turned the engine off. When turned back on the message disappeared and turned on again. Next day, no message, the car was running fine and after 8 miles of drive did the same and it required towing.
Mfg Campaign: 11642838
Recall Date: Feb 14, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
See GMBulletin #19-NA-206 I am getting the "shift to park" warning which makes it difficult to turn off/safely park my vehicle. I know the NHTSA is aware of this as well as numerous lawsuits in progress against GM for significant safety issues. Will this go to recall status soon?
Corrective Action:
See GMBulletin #19-NA-206 I am getting the "shift to park" warning which makes it difficult to turn off/safely park my vehicle. I know the NHTSA is aware of this as well as numerous lawsuits in progress against GM for significant safety issues. Will this go to recall status soon?
Additional Notes:
See GMBulletin #19-NA-206 I am getting the "shift to park" warning which makes it difficult to turn off/safely park my vehicle. I know the NHTSA is aware of this as well as numerous lawsuits in progress against GM for significant safety issues. Will this go to recall status soon?
Mfg Campaign: 11640822
Recall Date: Feb 5, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Noise from under hood, took vehicle to dealer. Dealers inspection identified cracked exhaust PIPES before catalytic converter. Exhaust fumes get into car cabin causing health concerns not to mention a life threatening situation for the occupants. Vehicle was under 70k miles. Seems to be an emission issue/faulty workmanship with failure in QC in weld inspection causing harm to owners
Corrective Action:
Noise from under hood, took vehicle to dealer. Dealers inspection identified cracked exhaust PIPES before catalytic converter. Exhaust fumes get into car cabin causing health concerns not to mention a life threatening situation for the occupants. Vehicle was under 70k miles. Seems to be an emission issue/faulty workmanship with failure in QC in weld inspection causing harm to owners
Additional Notes:
Noise from under hood, took vehicle to dealer. Dealers inspection identified cracked exhaust PIPES before catalytic converter. Exhaust fumes get into car cabin causing health concerns not to mention a life threatening situation for the occupants. Vehicle was under 70k miles. Seems to be an emission issue/faulty workmanship with failure in QC in weld inspection causing harm to owners
Mfg Campaign: 11638756
Recall Date: Jan 27, 2025
General Motors, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Corrective Action:
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Additional Notes:
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Mfg Campaign: 11636706
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Corrective Action:
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Additional Notes:
1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.
Mfg Campaign: 11636706
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Front Flex pipe broken after failed weld. Issue is known by GM/Chevorlet and has been corrected on all years Except for the 2020 model year. Not sure why 2020 models were left out because they have the same condition.
Corrective Action:
Front Flex pipe broken after failed weld. Issue is known by GM/Chevorlet and has been corrected on all years Except for the 2020 model year. Not sure why 2020 models were left out because they have the same condition.
Additional Notes:
Front Flex pipe broken after failed weld. Issue is known by GM/Chevorlet and has been corrected on all years Except for the 2020 model year. Not sure why 2020 models were left out because they have the same condition.
Mfg Campaign: 11636446
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Corrective Action:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Additional Notes:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Mfg Campaign: 11636502
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Corrective Action:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Additional Notes:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Mfg Campaign: 11636502
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Corrective Action:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Additional Notes:
The vehicle start stop feature is malfunctioning (I have a video) .When stopping or coming to a stop after driving through the city, at random times sometimes back to back when being stopped it goes down to 1 rpm then the auto stop feature kicks on and when it's time to depress the break to move again it malfunctions then sounds like a circular saw slicing through metal. At times you have put car in park hit engine ignition button to make it stop then wait a few seconds then start it back up. There's also a smell of strong fuel vapors coming in through the vents including defrost. Navigation stopped working ( turn by turn ) feature, also sounds as if the front end is knocking around going over speed bumps, the front right wheel has an odd rub sound that increases when accelerating. The gas also with a full tank depletes nearly within a day, and ait being a V6 should not guzzle $50 in fuel of 87 grade petrol. This thing is a rolling safety hazard. I have a wife and 6 children I transport daily. If something happens and we are injured I will sue your entire company General Motors.
Mfg Campaign: 11636502
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My backup camera only works about 3% of the time. If the temp are too cold or too hot then the screen goes black with a red triangle. Frequently, this occurs when I'm in the process of backing up and I lose all visibility. I almost struck a pedestrian this morning. I've already had the cable repaired at the dealership once but it immediately began not working about 2 weeks later. I had taken it back to the dealership but they were unable to repair because the representative could not reproduce the error when he attempted to back up. I have videos of what is occurring.
Corrective Action:
My backup camera only works about 3% of the time. If the temp are too cold or too hot then the screen goes black with a red triangle. Frequently, this occurs when I'm in the process of backing up and I lose all visibility. I almost struck a pedestrian this morning. I've already had the cable repaired at the dealership once but it immediately began not working about 2 weeks later. I had taken it back to the dealership but they were unable to repair because the representative could not reproduce the error when he attempted to back up. I have videos of what is occurring.
Additional Notes:
My backup camera only works about 3% of the time. If the temp are too cold or too hot then the screen goes black with a red triangle. Frequently, this occurs when I'm in the process of backing up and I lose all visibility. I almost struck a pedestrian this morning. I've already had the cable repaired at the dealership once but it immediately began not working about 2 weeks later. I had taken it back to the dealership but they were unable to repair because the representative could not reproduce the error when he attempted to back up. I have videos of what is occurring.
Mfg Campaign: 11636325
Recall Date: Jan 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Corrective Action:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Additional Notes:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Mfg Campaign: 11635767
Recall Date: Jan 13, 2025
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Corrective Action:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Additional Notes:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Mfg Campaign: 11635767
Recall Date: Jan 13, 2025
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Corrective Action:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Additional Notes:
Purchased the 2020 traverse on [XXX] from Basswood in Ft. Payne Alabama. Under the guise of the salesman I was assured that the vehicle was in great shape, with no issues at all, and a very clean Carfax. Well I'm new to purchasing a car via financing with a co-signer in which he was assured the vehicle was in great shape. Well unbeknownst to us my household the car was nothing of the sort. Within a few days the Start/Stop malfunctioned to the point it would not restart 98% of the time without sounding like a Demo Saw, it's a dangerous problem and there's times we smelled fuel once we were able to restart the vehicle. The front right wheel assembly looks as if it were on fire and if that's brake dust and it has a grinding whomp whomp sound when in motion,that's really not good no wonder it's hard to stop at times. The front end sounds like drums when going over bumps, speed bumps, road imperfections etc.. on morning start-up there's an absurd amount of exhaust coming into the cabin area, the codes [P3055 and P3056] are registered from the computer of vehicle. Now the smell of fuel is blowing through all vents whenever the defrost is running or all vents are used front and rear, with the truck in motion. It was so bad today that my entire family had to pull over to a gas station and get fresh air our eyes were burning and my [XXX] son nose started to bleed., so that's two parents and 6 children scrambling for safety. This is our only reliable vehicle other than an old 99 suburban that is hardly even road worthy anymore. I spoke with several people that have purchased vehicles and all agreed that the salesman and mostly the sales managers knew that the vehicle came from an auction and was never serviced nor inspected at the basswood dealership, which equates to them actively concealing major effects and problems with the vehicle in question. Just to make a one time commission on a fraudulent deal! They didn't provide any inspection papers to me! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Mfg Campaign: 11635767
Recall Date: Jan 13, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The flywheel teeth broke off and became jammed in the starter, which apparently caused a short to the fuse block. The dealership hasn’t commented on exactly what the root cause was though for why that may have happened. I don’t have the original part(s) but the dealer might. I was in the car at the time with my entire family. We were in the middle of driving everyone home from school. The power to the car stayed on but the engine completely died. Given we don’t know what happened with I’m terrified the starter may have tried to engage while driving which would have broken the teeth off. The problem was confirmed by the dealer only in the sense that the parts were broken, but they don’t have root cause. The vehicle was never inspected by insurance as it still fell under the 100k mile certified pre owned warranty. No warning prior to the incident but after there was one brief message that came up saying we needed to check engine system.
Corrective Action:
The flywheel teeth broke off and became jammed in the starter, which apparently caused a short to the fuse block. The dealership hasn’t commented on exactly what the root cause was though for why that may have happened. I don’t have the original part(s) but the dealer might. I was in the car at the time with my entire family. We were in the middle of driving everyone home from school. The power to the car stayed on but the engine completely died. Given we don’t know what happened with I’m terrified the starter may have tried to engage while driving which would have broken the teeth off. The problem was confirmed by the dealer only in the sense that the parts were broken, but they don’t have root cause. The vehicle was never inspected by insurance as it still fell under the 100k mile certified pre owned warranty. No warning prior to the incident but after there was one brief message that came up saying we needed to check engine system.
Additional Notes:
The flywheel teeth broke off and became jammed in the starter, which apparently caused a short to the fuse block. The dealership hasn’t commented on exactly what the root cause was though for why that may have happened. I don’t have the original part(s) but the dealer might. I was in the car at the time with my entire family. We were in the middle of driving everyone home from school. The power to the car stayed on but the engine completely died. Given we don’t know what happened with I’m terrified the starter may have tried to engage while driving which would have broken the teeth off. The problem was confirmed by the dealer only in the sense that the parts were broken, but they don’t have root cause. The vehicle was never inspected by insurance as it still fell under the 100k mile certified pre owned warranty. No warning prior to the incident but after there was one brief message that came up saying we needed to check engine system.
Mfg Campaign: 11633283
Recall Date: Dec 31, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Failed catalytic converter. I have had this part repaired multiple times and there is still a leaking issue. I have receipts from both auto repair shops and the dealership showing that this is an ongoing issue.
Corrective Action:
Failed catalytic converter. I have had this part repaired multiple times and there is still a leaking issue. I have receipts from both auto repair shops and the dealership showing that this is an ongoing issue.
Additional Notes:
Failed catalytic converter. I have had this part repaired multiple times and there is still a leaking issue. I have receipts from both auto repair shops and the dealership showing that this is an ongoing issue.
Mfg Campaign: 11632253
Recall Date: Dec 24, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The exhaust bracket on the front broke, and caused my catalytic converter to crack and have an exhaust leak. I’ve talked to different exhaust places and said it is common in the 2020 traverses. The car is running rough.
Corrective Action:
The exhaust bracket on the front broke, and caused my catalytic converter to crack and have an exhaust leak. I’ve talked to different exhaust places and said it is common in the 2020 traverses. The car is running rough.
Additional Notes:
The exhaust bracket on the front broke, and caused my catalytic converter to crack and have an exhaust leak. I’ve talked to different exhaust places and said it is common in the 2020 traverses. The car is running rough.
Mfg Campaign: 11632286
Recall Date: Dec 24, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving to work at 0530 on 11/10/24. I was on the highway driving the speed limit. A light came on that read "service ESC". Within 2 minutes of this light coming on, I heard a loud noise and the tail end of my car started to spin out. My power steering went out, my brakes did not work and I hit the guard rail very hard. The "electronic stability control" system in my car, turned off on me with only a minute warning, and almost killed me. My car was totaled and deemed a complete loss. Any advice would be appreciated.
Corrective Action:
I was driving to work at 0530 on 11/10/24. I was on the highway driving the speed limit. A light came on that read "service ESC". Within 2 minutes of this light coming on, I heard a loud noise and the tail end of my car started to spin out. My power steering went out, my brakes did not work and I hit the guard rail very hard. The "electronic stability control" system in my car, turned off on me with only a minute warning, and almost killed me. My car was totaled and deemed a complete loss. Any advice would be appreciated.
Additional Notes:
I was driving to work at 0530 on 11/10/24. I was on the highway driving the speed limit. A light came on that read "service ESC". Within 2 minutes of this light coming on, I heard a loud noise and the tail end of my car started to spin out. My power steering went out, my brakes did not work and I hit the guard rail very hard. The "electronic stability control" system in my car, turned off on me with only a minute warning, and almost killed me. My car was totaled and deemed a complete loss. Any advice would be appreciated.
Mfg Campaign: 11630105
Recall Date: Dec 11, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury