Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 Chevrolet Trax vehicles. A joint in one or both of the front lower control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower control arm from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A192261870
Recall Date: Sep 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Trax vehicles. A joint in one or both of the front lower-control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: A182202370
Recall Date: Apr 18, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
167 ComplaintsGeneral Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Corrective Action:
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Additional Notes:
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Mfg Campaign: 11063459
Recall Date: Jan 18, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Corrective Action:
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Additional Notes:
I PURCHASED MY VEHICLE ON NOVEMBER 22, 2017. I WAS IN AN ACCIDENT ON DECEMBER 14, 2017 WHERE I HIT A DOG AND MY CAR CAUGHT FIRE. THE FIRE DEPARTMENT AND POLICE DIDN'T BELIEVE THAT I HIT A DOG AND IT CAUSED THIS DAMAGE. I CONTACTED GM TO SEE IF THEY WOULD INVESTIGATE BUT THEY TOLD ME THEY WOULD NOT INVESTIGATE UNLESS MY INSURANCE CONTACTED THEM AND THEY ALSO TOLD ME TO READ MY MANUAL ON SEATBELTS WHEN I LET THEM KNOW THE AIRBAGS DID NOT DEPLOY. I BELIEVE WHOLE HEARTEDLY THAT THIS CAR IS UNSAFE IF IT CAUGHT ON FIRE FROM HITTING A DOG AND THEY DOG WAS NOT LARGE AT ALL. PLEASE BE CAREFUL ID CONSIDERING THIS VEHICLE
Mfg Campaign: 11063459
Recall Date: Jan 18, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREY CHEVROLET (4949 SW HOVDE RD, PORT ORCHARD, WA 98367, (360) 329-2916) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREY CHEVROLET (4949 SW HOVDE RD, PORT ORCHARD, WA 98367, (360) 329-2916) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREY CHEVROLET (4949 SW HOVDE RD, PORT ORCHARD, WA 98367, (360) 329-2916) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND. THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Mfg Campaign: 11056104
Recall Date: Dec 22, 2017
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY RADIO STOPPED WORKING AND WHEN I TOOK IT IN THEY SAID THE AMPLIFIER NEEDED TO BE REPLACED BECAUSE IT GOT WET FROM WATER THAT HAD POOLED IN THE WHEEL WELL DUE TO A LEAK. THEY TOOK THE CAR TO SS AUTO BODY AND THEY FOUND MULTIPLE LEAKS AND HAVE HAD MY CAR FOR 24 DAYS TRYING TO IDENTIFY THEM ALL.
Corrective Action:
MY RADIO STOPPED WORKING AND WHEN I TOOK IT IN THEY SAID THE AMPLIFIER NEEDED TO BE REPLACED BECAUSE IT GOT WET FROM WATER THAT HAD POOLED IN THE WHEEL WELL DUE TO A LEAK. THEY TOOK THE CAR TO SS AUTO BODY AND THEY FOUND MULTIPLE LEAKS AND HAVE HAD MY CAR FOR 24 DAYS TRYING TO IDENTIFY THEM ALL.
Additional Notes:
MY RADIO STOPPED WORKING AND WHEN I TOOK IT IN THEY SAID THE AMPLIFIER NEEDED TO BE REPLACED BECAUSE IT GOT WET FROM WATER THAT HAD POOLED IN THE WHEEL WELL DUE TO A LEAK. THEY TOOK THE CAR TO SS AUTO BODY AND THEY FOUND MULTIPLE LEAKS AND HAVE HAD MY CAR FOR 24 DAYS TRYING TO IDENTIFY THEM ALL.
Mfg Campaign: 11042698
Recall Date: Nov 2, 2017
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE THE CONTACT'S DAUGHTER WAS MAKING A LEFT TURN, ANOTHER VEHICLE RAN THE RED LIGHT. AS A RESULT, THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-302-0913391. THE APPROXIMATE FAILURE MILEAGE WAS 600. UPDATED 08/08/17*LJ *CN
Corrective Action:
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE THE CONTACT'S DAUGHTER WAS MAKING A LEFT TURN, ANOTHER VEHICLE RAN THE RED LIGHT. AS A RESULT, THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-302-0913391. THE APPROXIMATE FAILURE MILEAGE WAS 600. UPDATED 08/08/17*LJ *CN
Additional Notes:
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE THE CONTACT'S DAUGHTER WAS MAKING A LEFT TURN, ANOTHER VEHICLE RAN THE RED LIGHT. AS A RESULT, THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-302-0913391. THE APPROXIMATE FAILURE MILEAGE WAS 600. UPDATED 08/08/17*LJ *CN
Mfg Campaign: 10994222
Recall Date: Jun 9, 2017
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Corrective Action:
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Additional Notes:
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Mfg Campaign: 10983313
Recall Date: May 3, 2017
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Corrective Action:
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Additional Notes:
THE VEHICLE'S SHIFTER CONSOLE DOES NOT ILLUMINATE AT NIGHT, LEAVING ONE TO GUESS WHAT FUNCTION THEY ARE IN (PARK, REVERSE, DRIVE). A VERY TINY NOTIFICATION IS ON THE ELECTRONIC DASHBOARD, BUT IF THAT FAILS, THEN THERE IS NO WAY OF KNOWING WHAT FUNCTION THE VEHICLE IS IN. CHEVY SAYS THAT THE FEATURE IS STANDARD, YET ADMITTED THAT THEY LEFT OUT OF SOME 2017 TRAX VEHICLES. THE SHIFTER CONSOLE DOES NOT ILLUMINATE REGARDLESS OF WHETHER YOUR HEADLIGHTS ARE ON OR OFF. CHEVY HAS BEEN MADE AWARE OF THIS ISSUE AND INFORMED THAT IT IS TOO EXPENSIVE TO FIX THE DEFECT.
Mfg Campaign: 10983313
Recall Date: May 3, 2017
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