Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2016 GMC Canyon and Chevrolet Colorado, and 2016 Chevrolet Volt vehicles. The driver's frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17387
Recall Date: Oct 5, 2017
Consumer Complaints
263 ComplaintsGeneral Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Shift to park issue where suddenly I can't start car . Doesn't register park. Have to fiddle with shifter. Then find on reduced propulsion.
Corrective Action:
Shift to park issue where suddenly I can't start car . Doesn't register park. Have to fiddle with shifter. Then find on reduced propulsion.
Additional Notes:
Shift to park issue where suddenly I can't start car . Doesn't register park. Have to fiddle with shifter. Then find on reduced propulsion.
Mfg Campaign: 11547284
Recall Date: Sep 29, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Corrective Action:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Additional Notes:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Mfg Campaign: 11515897
Recall Date: Apr 7, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Corrective Action:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Additional Notes:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Mfg Campaign: 11515897
Recall Date: Apr 7, 2023
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Corrective Action:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Additional Notes:
Component: Dealer said its the BECM. Lots of them failing, check any Chevy Volt forum. What happened: Driving on road, battery drive turns off and it switches to gas engine, "reduced propulsion" message pops up, then gas engine quits and 'shift to park' message pops up. No electric motor, no gas engine, coasting, then stuck in road, traffic piling up behind me. After half-hour or so of blocking traffic and me trying to restart the car, electric eventually 'reset' and it worked fine again, so I drove it the several miles home, and the charging system connected fine. Next morning, charging system said it was broken, and car would not start. Towed to dealer. Safety risk: Both battery drive and gas engine turned fully off while traveling on road - no power, and steering/brakes hard to use. Luckily was in slow lane on local road near corner with traffic light, so others were 'prepared' to slow down, avoided my stopped car, and were able to get around. Prior Symptoms: Within the prior week, battery drive switched to gas engine with 'reduced propulsion' popup, but then it switched back to battery drive after stopping and restarting. Several times noticed the 'battery charge' indicator would change color and the estimated mileage remaining would bounce between 0 and 47.
Mfg Campaign: 11515897
Recall Date: Apr 7, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Our 2016 Volt was cruising at 65 mph on a major interstate highway (HOLD mode) when out of nowhere the check engine light came on followed by a warning message "Propulsion power reduced." We managed to pull off the highway, but a few minutes later navigating on local roads, we received another message that the engine had overheated and was shutting off. Fortunately, there was a chevy dealer only several miles away, and we made it there slowly under EV mode. They later traced the problem to a failed exhaust gas recirculation (ERG) valve. It was replaced under warranty. The whole experience was terrifying. We also own a 2017 Volt, and now we are afraid that it could also experience the same problem without warning.
Corrective Action:
Our 2016 Volt was cruising at 65 mph on a major interstate highway (HOLD mode) when out of nowhere the check engine light came on followed by a warning message "Propulsion power reduced." We managed to pull off the highway, but a few minutes later navigating on local roads, we received another message that the engine had overheated and was shutting off. Fortunately, there was a chevy dealer only several miles away, and we made it there slowly under EV mode. They later traced the problem to a failed exhaust gas recirculation (ERG) valve. It was replaced under warranty. The whole experience was terrifying. We also own a 2017 Volt, and now we are afraid that it could also experience the same problem without warning.
Additional Notes:
Our 2016 Volt was cruising at 65 mph on a major interstate highway (HOLD mode) when out of nowhere the check engine light came on followed by a warning message "Propulsion power reduced." We managed to pull off the highway, but a few minutes later navigating on local roads, we received another message that the engine had overheated and was shutting off. Fortunately, there was a chevy dealer only several miles away, and we made it there slowly under EV mode. They later traced the problem to a failed exhaust gas recirculation (ERG) valve. It was replaced under warranty. The whole experience was terrifying. We also own a 2017 Volt, and now we are afraid that it could also experience the same problem without warning.
Mfg Campaign: 11515787
Recall Date: Apr 6, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
my forward proximity sensors would randomly trigger. One day my ambient air temperature went haywire, checked for codes and had high voltage reading ambient air, brake booster trouble. after further investigation found that the X100(female) connector had water intrusion causing shorts across the pins showing voltage to drop across other pins further sending false or incorrect signals to the computer. the connector was thoroughly cleaned and aired out. now wrapped intensively with a lot of electrical tape in hopes to prevent water from getting in and causing voltage that range from 5v-14v from shorting across terminals and causing false activation.
Corrective Action:
my forward proximity sensors would randomly trigger. One day my ambient air temperature went haywire, checked for codes and had high voltage reading ambient air, brake booster trouble. after further investigation found that the X100(female) connector had water intrusion causing shorts across the pins showing voltage to drop across other pins further sending false or incorrect signals to the computer. the connector was thoroughly cleaned and aired out. now wrapped intensively with a lot of electrical tape in hopes to prevent water from getting in and causing voltage that range from 5v-14v from shorting across terminals and causing false activation.
Additional Notes:
my forward proximity sensors would randomly trigger. One day my ambient air temperature went haywire, checked for codes and had high voltage reading ambient air, brake booster trouble. after further investigation found that the X100(female) connector had water intrusion causing shorts across the pins showing voltage to drop across other pins further sending false or incorrect signals to the computer. the connector was thoroughly cleaned and aired out. now wrapped intensively with a lot of electrical tape in hopes to prevent water from getting in and causing voltage that range from 5v-14v from shorting across terminals and causing false activation.
Mfg Campaign: 11502312
Recall Date: Jan 18, 2023
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
my forward proximity sensors would randomly trigger. One day my ambient air temperature went haywire, checked for codes and had high voltage reading ambient air, brake booster trouble. after further investigation found that the X100(female) connector had water intrusion causing shorts across the pins showing voltage to drop across other pins further sending false or incorrect signals to the computer. the connector was thoroughly cleaned and aired out. now wrapped intensively with a lot of electrical tape in hopes to prevent water from getting in and causing voltage that range from 5v-14v from shorting across terminals and causing false activation.
Corrective Action:
my forward proximity sensors would randomly trigger. One day my ambient air temperature went haywire, checked for codes and had high voltage reading ambient air, brake booster trouble. after further investigation found that the X100(female) connector had water intrusion causing shorts across the pins showing voltage to drop across other pins further sending false or incorrect signals to the computer. the connector was thoroughly cleaned and aired out. now wrapped intensively with a lot of electrical tape in hopes to prevent water from getting in and causing voltage that range from 5v-14v from shorting across terminals and causing false activation.
Additional Notes:
my forward proximity sensors would randomly trigger. One day my ambient air temperature went haywire, checked for codes and had high voltage reading ambient air, brake booster trouble. after further investigation found that the X100(female) connector had water intrusion causing shorts across the pins showing voltage to drop across other pins further sending false or incorrect signals to the computer. the connector was thoroughly cleaned and aired out. now wrapped intensively with a lot of electrical tape in hopes to prevent water from getting in and causing voltage that range from 5v-14v from shorting across terminals and causing false activation.
Mfg Campaign: 11502312
Recall Date: Jan 18, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
Corrective Action:
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
Additional Notes:
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
Mfg Campaign: 11494246
Recall Date: Nov 19, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
Corrective Action:
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
Additional Notes:
vehicle suddenly stopped while driving , engine light came on and on board charging system maintenance showed on dash display , I was able to restart it and take to the dealer for diagnosis they said that the BECM needs replacement at the cost of $2500.00 and that it is common on this vehicle ,this issue is a safety problem GM has issued a TBS for this defect recognizing it as an existing defect, this would cause a tragedy if it occurs while driving a on the highway ,since the car would loose power and could cause a catastrophic accident . the cost of the repair for a known defective part is unfair to the consumer and should be the manufacturer responsibility to bear the cost for safety .
Mfg Campaign: 11494246
Recall Date: Nov 19, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While on a road trip, we were traveling on a rural highway at roughly 55 mph. We received a warning message on the dashboard stating that "Propulsion power was reduced" and the engine began running rough, with surging noticeable based on throttle position. We also noted that engine temperature was rising above what was typical for the vehicle. The vehicle was able to maintain highway speed, and we were able to limp the vehicle to a safe location. Based on a web search, we were able to diagnose the issue (a failed EGR valve) as well as a way to limp the vehicle to a local dealership. They made a change that allowed us to limp home safely (unplug the EGR valve's electrical connector and replace the blown fuse under the hood). The vehicle was taken to a Chevy dealership when we made it home. The failure we had diagnosed was confirmed, and the component was replaced. The repair was not covered under warranty, and cost a significant sum to repair (1139.91). Additionally, this appears to be a very, very common failure for this make and model of vehicle- to the point where there is so much demand for this repair to be performed that these components (the EGR valve specifically) are difficult to obtain from Chevy. Additionally, the failure mode is such that when the EGR valve fails, it pulls excessive currents, and blows a fuse that also controls a number of important engine cooling components, leaving engine cooling significantly compromised. If we had been going faster, or if the weather was warmer, or if the load inside the vehicle was heavier, it would have been easy to overheat the gas engine and leave us stranded. I am concerned about the incidence rate of the failure, (based on online reports) the relative small number of miles on the vehicle when the failure occurred, (~57k) and the possible knock-on effect of the failure of the gas engine's ability to cool itself due to a relatively unrelated failure.
Corrective Action:
While on a road trip, we were traveling on a rural highway at roughly 55 mph. We received a warning message on the dashboard stating that "Propulsion power was reduced" and the engine began running rough, with surging noticeable based on throttle position. We also noted that engine temperature was rising above what was typical for the vehicle. The vehicle was able to maintain highway speed, and we were able to limp the vehicle to a safe location. Based on a web search, we were able to diagnose the issue (a failed EGR valve) as well as a way to limp the vehicle to a local dealership. They made a change that allowed us to limp home safely (unplug the EGR valve's electrical connector and replace the blown fuse under the hood). The vehicle was taken to a Chevy dealership when we made it home. The failure we had diagnosed was confirmed, and the component was replaced. The repair was not covered under warranty, and cost a significant sum to repair (1139.91). Additionally, this appears to be a very, very common failure for this make and model of vehicle- to the point where there is so much demand for this repair to be performed that these components (the EGR valve specifically) are difficult to obtain from Chevy. Additionally, the failure mode is such that when the EGR valve fails, it pulls excessive currents, and blows a fuse that also controls a number of important engine cooling components, leaving engine cooling significantly compromised. If we had been going faster, or if the weather was warmer, or if the load inside the vehicle was heavier, it would have been easy to overheat the gas engine and leave us stranded. I am concerned about the incidence rate of the failure, (based on online reports) the relative small number of miles on the vehicle when the failure occurred, (~57k) and the possible knock-on effect of the failure of the gas engine's ability to cool itself due to a relatively unrelated failure.
Additional Notes:
While on a road trip, we were traveling on a rural highway at roughly 55 mph. We received a warning message on the dashboard stating that "Propulsion power was reduced" and the engine began running rough, with surging noticeable based on throttle position. We also noted that engine temperature was rising above what was typical for the vehicle. The vehicle was able to maintain highway speed, and we were able to limp the vehicle to a safe location. Based on a web search, we were able to diagnose the issue (a failed EGR valve) as well as a way to limp the vehicle to a local dealership. They made a change that allowed us to limp home safely (unplug the EGR valve's electrical connector and replace the blown fuse under the hood). The vehicle was taken to a Chevy dealership when we made it home. The failure we had diagnosed was confirmed, and the component was replaced. The repair was not covered under warranty, and cost a significant sum to repair (1139.91). Additionally, this appears to be a very, very common failure for this make and model of vehicle- to the point where there is so much demand for this repair to be performed that these components (the EGR valve specifically) are difficult to obtain from Chevy. Additionally, the failure mode is such that when the EGR valve fails, it pulls excessive currents, and blows a fuse that also controls a number of important engine cooling components, leaving engine cooling significantly compromised. If we had been going faster, or if the weather was warmer, or if the load inside the vehicle was heavier, it would have been easy to overheat the gas engine and leave us stranded. I am concerned about the incidence rate of the failure, (based on online reports) the relative small number of miles on the vehicle when the failure occurred, (~57k) and the possible knock-on effect of the failure of the gas engine's ability to cool itself due to a relatively unrelated failure.
Mfg Campaign: 11490223
Recall Date: Oct 20, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While on a road trip, we were traveling on a rural highway at roughly 55 mph. We received a warning message on the dashboard stating that "Propulsion power was reduced" and the engine began running rough, with surging noticeable based on throttle position. We also noted that engine temperature was rising above what was typical for the vehicle. The vehicle was able to maintain highway speed, and we were able to limp the vehicle to a safe location. Based on a web search, we were able to diagnose the issue (a failed EGR valve) as well as a way to limp the vehicle to a local dealership. They made a change that allowed us to limp home safely (unplug the EGR valve's electrical connector and replace the blown fuse under the hood). The vehicle was taken to a Chevy dealership when we made it home. The failure we had diagnosed was confirmed, and the component was replaced. The repair was not covered under warranty, and cost a significant sum to repair (1139.91). Additionally, this appears to be a very, very common failure for this make and model of vehicle- to the point where there is so much demand for this repair to be performed that these components (the EGR valve specifically) are difficult to obtain from Chevy. Additionally, the failure mode is such that when the EGR valve fails, it pulls excessive currents, and blows a fuse that also controls a number of important engine cooling components, leaving engine cooling significantly compromised. If we had been going faster, or if the weather was warmer, or if the load inside the vehicle was heavier, it would have been easy to overheat the gas engine and leave us stranded. I am concerned about the incidence rate of the failure, (based on online reports) the relative small number of miles on the vehicle when the failure occurred, (~57k) and the possible knock-on effect of the failure of the gas engine's ability to cool itself due to a relatively unrelated failure.
Corrective Action:
While on a road trip, we were traveling on a rural highway at roughly 55 mph. We received a warning message on the dashboard stating that "Propulsion power was reduced" and the engine began running rough, with surging noticeable based on throttle position. We also noted that engine temperature was rising above what was typical for the vehicle. The vehicle was able to maintain highway speed, and we were able to limp the vehicle to a safe location. Based on a web search, we were able to diagnose the issue (a failed EGR valve) as well as a way to limp the vehicle to a local dealership. They made a change that allowed us to limp home safely (unplug the EGR valve's electrical connector and replace the blown fuse under the hood). The vehicle was taken to a Chevy dealership when we made it home. The failure we had diagnosed was confirmed, and the component was replaced. The repair was not covered under warranty, and cost a significant sum to repair (1139.91). Additionally, this appears to be a very, very common failure for this make and model of vehicle- to the point where there is so much demand for this repair to be performed that these components (the EGR valve specifically) are difficult to obtain from Chevy. Additionally, the failure mode is such that when the EGR valve fails, it pulls excessive currents, and blows a fuse that also controls a number of important engine cooling components, leaving engine cooling significantly compromised. If we had been going faster, or if the weather was warmer, or if the load inside the vehicle was heavier, it would have been easy to overheat the gas engine and leave us stranded. I am concerned about the incidence rate of the failure, (based on online reports) the relative small number of miles on the vehicle when the failure occurred, (~57k) and the possible knock-on effect of the failure of the gas engine's ability to cool itself due to a relatively unrelated failure.
Additional Notes:
While on a road trip, we were traveling on a rural highway at roughly 55 mph. We received a warning message on the dashboard stating that "Propulsion power was reduced" and the engine began running rough, with surging noticeable based on throttle position. We also noted that engine temperature was rising above what was typical for the vehicle. The vehicle was able to maintain highway speed, and we were able to limp the vehicle to a safe location. Based on a web search, we were able to diagnose the issue (a failed EGR valve) as well as a way to limp the vehicle to a local dealership. They made a change that allowed us to limp home safely (unplug the EGR valve's electrical connector and replace the blown fuse under the hood). The vehicle was taken to a Chevy dealership when we made it home. The failure we had diagnosed was confirmed, and the component was replaced. The repair was not covered under warranty, and cost a significant sum to repair (1139.91). Additionally, this appears to be a very, very common failure for this make and model of vehicle- to the point where there is so much demand for this repair to be performed that these components (the EGR valve specifically) are difficult to obtain from Chevy. Additionally, the failure mode is such that when the EGR valve fails, it pulls excessive currents, and blows a fuse that also controls a number of important engine cooling components, leaving engine cooling significantly compromised. If we had been going faster, or if the weather was warmer, or if the load inside the vehicle was heavier, it would have been easy to overheat the gas engine and leave us stranded. I am concerned about the incidence rate of the failure, (based on online reports) the relative small number of miles on the vehicle when the failure occurred, (~57k) and the possible knock-on effect of the failure of the gas engine's ability to cool itself due to a relatively unrelated failure.
Mfg Campaign: 11490223
Recall Date: Oct 20, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Got a Check Engine light on Aug 26 2022 driving about 5 minutes out of my house. With that light turned on, the EV showed zero miles range (it was fully charged when I left the house), the ICE engine kicked in but it was running very harsh and when I stepped on the gas peddle, it would not accelerate and can only go about 30 mph. I immediately made a U-turn and returned home for the car is not drivable. Took the Volt to my dealership on Aug 29, 2022 and service manager diagnosed as a BECM failed and now waiting for a replacement, which they said they are not able to find one. This is going on week #7.
Corrective Action:
Got a Check Engine light on Aug 26 2022 driving about 5 minutes out of my house. With that light turned on, the EV showed zero miles range (it was fully charged when I left the house), the ICE engine kicked in but it was running very harsh and when I stepped on the gas peddle, it would not accelerate and can only go about 30 mph. I immediately made a U-turn and returned home for the car is not drivable. Took the Volt to my dealership on Aug 29, 2022 and service manager diagnosed as a BECM failed and now waiting for a replacement, which they said they are not able to find one. This is going on week #7.
Additional Notes:
Got a Check Engine light on Aug 26 2022 driving about 5 minutes out of my house. With that light turned on, the EV showed zero miles range (it was fully charged when I left the house), the ICE engine kicked in but it was running very harsh and when I stepped on the gas peddle, it would not accelerate and can only go about 30 mph. I immediately made a U-turn and returned home for the car is not drivable. Took the Volt to my dealership on Aug 29, 2022 and service manager diagnosed as a BECM failed and now waiting for a replacement, which they said they are not able to find one. This is going on week #7.
Mfg Campaign: 11489126
Recall Date: Oct 13, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Got a Check Engine light on Aug 26 2022 driving about 5 minutes out of my house. With that light turned on, the EV showed zero miles range (it was fully charged when I left the house), the ICE engine kicked in but it was running very harsh and when I stepped on the gas peddle, it would not accelerate and can only go about 30 mph. I immediately made a U-turn and returned home for the car is not drivable. Took the Volt to my dealership on Aug 29, 2022 and service manager diagnosed as a BECM failed and now waiting for a replacement, which they said they are not able to find one. This is going on week #7.
Corrective Action:
Got a Check Engine light on Aug 26 2022 driving about 5 minutes out of my house. With that light turned on, the EV showed zero miles range (it was fully charged when I left the house), the ICE engine kicked in but it was running very harsh and when I stepped on the gas peddle, it would not accelerate and can only go about 30 mph. I immediately made a U-turn and returned home for the car is not drivable. Took the Volt to my dealership on Aug 29, 2022 and service manager diagnosed as a BECM failed and now waiting for a replacement, which they said they are not able to find one. This is going on week #7.
Additional Notes:
Got a Check Engine light on Aug 26 2022 driving about 5 minutes out of my house. With that light turned on, the EV showed zero miles range (it was fully charged when I left the house), the ICE engine kicked in but it was running very harsh and when I stepped on the gas peddle, it would not accelerate and can only go about 30 mph. I immediately made a U-turn and returned home for the car is not drivable. Took the Volt to my dealership on Aug 29, 2022 and service manager diagnosed as a BECM failed and now waiting for a replacement, which they said they are not able to find one. This is going on week #7.
Mfg Campaign: 11489126
Recall Date: Oct 13, 2022
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Chevrolet Volt. The contact stated while driving 55 MPH, the battery level indicator was fluctuating up and down and then the instrument panel went blank. The vehicle was not diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. A case was filed. The failure mileage was 160,800.
Corrective Action:
The contact owns a 2016 Chevrolet Volt. The contact stated while driving 55 MPH, the battery level indicator was fluctuating up and down and then the instrument panel went blank. The vehicle was not diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. A case was filed. The failure mileage was 160,800.
Additional Notes:
The contact owns a 2016 Chevrolet Volt. The contact stated while driving 55 MPH, the battery level indicator was fluctuating up and down and then the instrument panel went blank. The vehicle was not diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. A case was filed. The failure mileage was 160,800.
Mfg Campaign: 11486527
Recall Date: Sep 26, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle suddenly experienced "reduced propulsion mode" on the highway. Multiple codes were triggered in the ECM. Root cause of the problem was the EGR valve which is on a shared circuit with multiple other components including a water pump which causes the car to overheat.
Corrective Action:
Vehicle suddenly experienced "reduced propulsion mode" on the highway. Multiple codes were triggered in the ECM. Root cause of the problem was the EGR valve which is on a shared circuit with multiple other components including a water pump which causes the car to overheat.
Additional Notes:
Vehicle suddenly experienced "reduced propulsion mode" on the highway. Multiple codes were triggered in the ECM. Root cause of the problem was the EGR valve which is on a shared circuit with multiple other components including a water pump which causes the car to overheat.
Mfg Campaign: 11483721
Recall Date: Sep 9, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Received a Reduce Power warning with a check engine light on. OnStar e-mail notification saying there is an issue with Lithium-ion battery and to service the vehicle within 7 days. When this happened I was driving on the street not far from my house and sure enough I was not able to keep up with the speed of the traffic so I turned around and returned home. My battery was fully charged when I left home and when this happened, it showed my battery was depleted and switched to my gas engine but was not able to drive over 40 mph for the gas engine was making a weird sound as if it is not able to run smoothly.
Corrective Action:
Received a Reduce Power warning with a check engine light on. OnStar e-mail notification saying there is an issue with Lithium-ion battery and to service the vehicle within 7 days. When this happened I was driving on the street not far from my house and sure enough I was not able to keep up with the speed of the traffic so I turned around and returned home. My battery was fully charged when I left home and when this happened, it showed my battery was depleted and switched to my gas engine but was not able to drive over 40 mph for the gas engine was making a weird sound as if it is not able to run smoothly.
Additional Notes:
Received a Reduce Power warning with a check engine light on. OnStar e-mail notification saying there is an issue with Lithium-ion battery and to service the vehicle within 7 days. When this happened I was driving on the street not far from my house and sure enough I was not able to keep up with the speed of the traffic so I turned around and returned home. My battery was fully charged when I left home and when this happened, it showed my battery was depleted and switched to my gas engine but was not able to drive over 40 mph for the gas engine was making a weird sound as if it is not able to run smoothly.
Mfg Campaign: 11482925
Recall Date: Sep 5, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Received a Reduce Power warning with a check engine light on. OnStar e-mail notification saying there is an issue with Lithium-ion battery and to service the vehicle within 7 days. When this happened I was driving on the street not far from my house and sure enough I was not able to keep up with the speed of the traffic so I turned around and returned home. My battery was fully charged when I left home and when this happened, it showed my battery was depleted and switched to my gas engine but was not able to drive over 40 mph for the gas engine was making a weird sound as if it is not able to run smoothly.
Corrective Action:
Received a Reduce Power warning with a check engine light on. OnStar e-mail notification saying there is an issue with Lithium-ion battery and to service the vehicle within 7 days. When this happened I was driving on the street not far from my house and sure enough I was not able to keep up with the speed of the traffic so I turned around and returned home. My battery was fully charged when I left home and when this happened, it showed my battery was depleted and switched to my gas engine but was not able to drive over 40 mph for the gas engine was making a weird sound as if it is not able to run smoothly.
Additional Notes:
Received a Reduce Power warning with a check engine light on. OnStar e-mail notification saying there is an issue with Lithium-ion battery and to service the vehicle within 7 days. When this happened I was driving on the street not far from my house and sure enough I was not able to keep up with the speed of the traffic so I turned around and returned home. My battery was fully charged when I left home and when this happened, it showed my battery was depleted and switched to my gas engine but was not able to drive over 40 mph for the gas engine was making a weird sound as if it is not able to run smoothly.
Mfg Campaign: 11482925
Recall Date: Sep 5, 2022
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Corrective Action:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Additional Notes:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Mfg Campaign: 11482135
Recall Date: Aug 31, 2022
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Corrective Action:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Additional Notes:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Mfg Campaign: 11482135
Recall Date: Aug 31, 2022
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Corrective Action:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Additional Notes:
My car, without warning, lost power while driving and then flashed an engine light. This happened on a street and I was able to coast to safety, but if it had happened in an intersection I would not have been so lucky. The problem was confirmed by a dealer as a failure of the Battery Energy Control Module, which has been happening to this car with numerous other owners, according to the Volt owner website.
Mfg Campaign: 11482135
Recall Date: Aug 31, 2022
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