Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car would not start, lose power, or show propulsion reduced message. This seemed to have been an ongoing issue related to cold weather (bought in July 2019) and would occasionally get temporary check engine lights. Dec 2022 and Jan 2023 cold weather seemed to aggravate w car no starting on occasion. Eventually by January car started propulsion reduced error. Turned out to be BECM (which had been under service bulletin in 2019). Other related repairs like shift to park issue and drained 12 volt battery also repaired at MY personal cost of nearly $4,000. The propulsion issue almost led to some accidents when it would happen pulling into road or on highway driving.
Corrective Action:
Car would not start, lose power, or show propulsion reduced message. This seemed to have been an ongoing issue related to cold weather (bought in July 2019) and would occasionally get temporary check engine lights. Dec 2022 and Jan 2023 cold weather seemed to aggravate w car no starting on occasion. Eventually by January car started propulsion reduced error. Turned out to be BECM (which had been under service bulletin in 2019). Other related repairs like shift to park issue and drained 12 volt battery also repaired at MY personal cost of nearly $4,000. The propulsion issue almost led to some accidents when it would happen pulling into road or on highway driving.
Additional Notes:
Car would not start, lose power, or show propulsion reduced message. This seemed to have been an ongoing issue related to cold weather (bought in July 2019) and would occasionally get temporary check engine lights. Dec 2022 and Jan 2023 cold weather seemed to aggravate w car no starting on occasion. Eventually by January car started propulsion reduced error. Turned out to be BECM (which had been under service bulletin in 2019). Other related repairs like shift to park issue and drained 12 volt battery also repaired at MY personal cost of nearly $4,000. The propulsion issue almost led to some accidents when it would happen pulling into road or on highway driving.
Mfg Campaign: 11569860
Recall Date: Feb 4, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Corrective Action:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Additional Notes:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Mfg Campaign: 11569029
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Corrective Action:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Additional Notes:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Mfg Campaign: 11569029
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Corrective Action:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Additional Notes:
BECM failure on car confirmed at 128,000 miles. While driving the car's check engine light came on; immediately followed by a message of reduced propulsion and the EV range dropping to 0. Vehicle switched to gas and ran very rough for a short distance to an available stop. Have been informed by dealership that the vehicle is now unsafe for driving due to a potential stall.
Mfg Campaign: 11569029
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving on the road with a near full electric battery and then lost most of my power and got this message on the dash along with a check engine light. "Propulsion Power is Reduced" - I was in freeway traffic on a hill and had to put hazards on to move to the slow lane. Engine came on and seemed to be revving to full power to maintain speed.
Corrective Action:
Driving on the road with a near full electric battery and then lost most of my power and got this message on the dash along with a check engine light. "Propulsion Power is Reduced" - I was in freeway traffic on a hill and had to put hazards on to move to the slow lane. Engine came on and seemed to be revving to full power to maintain speed.
Additional Notes:
Driving on the road with a near full electric battery and then lost most of my power and got this message on the dash along with a check engine light. "Propulsion Power is Reduced" - I was in freeway traffic on a hill and had to put hazards on to move to the slow lane. Engine came on and seemed to be revving to full power to maintain speed.
Mfg Campaign: 11569137
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on the road with a near full electric battery and then lost most of my power and got this message on the dash along with a check engine light. "Propulsion Power is Reduced" - I was in freeway traffic on a hill and had to put hazards on to move to the slow lane. Engine came on and seemed to be revving to full power to maintain speed.
Corrective Action:
Driving on the road with a near full electric battery and then lost most of my power and got this message on the dash along with a check engine light. "Propulsion Power is Reduced" - I was in freeway traffic on a hill and had to put hazards on to move to the slow lane. Engine came on and seemed to be revving to full power to maintain speed.
Additional Notes:
Driving on the road with a near full electric battery and then lost most of my power and got this message on the dash along with a check engine light. "Propulsion Power is Reduced" - I was in freeway traffic on a hill and had to put hazards on to move to the slow lane. Engine came on and seemed to be revving to full power to maintain speed.
Mfg Campaign: 11569137
Recall Date: Jan 31, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I was in a neighborhood driving ~30 mph and slowed down to take a right turn. Once I completed the turn my car stalled out completely and would no longer accelerate. I tried putting the car in park and back into drive with no luck. I quickly turned the car off and back on and was able to resume driving. As I was just through the intersection I could have easily been hit while motionless and had my newborn baby and wife with me in the car at the time. The issue has no happened again, but I am terrified it might. As there were no warning signs or any signals of problem in the dashboard I don't have any idea when it might happen again.
Corrective Action:
I was in a neighborhood driving ~30 mph and slowed down to take a right turn. Once I completed the turn my car stalled out completely and would no longer accelerate. I tried putting the car in park and back into drive with no luck. I quickly turned the car off and back on and was able to resume driving. As I was just through the intersection I could have easily been hit while motionless and had my newborn baby and wife with me in the car at the time. The issue has no happened again, but I am terrified it might. As there were no warning signs or any signals of problem in the dashboard I don't have any idea when it might happen again.
Additional Notes:
I was in a neighborhood driving ~30 mph and slowed down to take a right turn. Once I completed the turn my car stalled out completely and would no longer accelerate. I tried putting the car in park and back into drive with no luck. I quickly turned the car off and back on and was able to resume driving. As I was just through the intersection I could have easily been hit while motionless and had my newborn baby and wife with me in the car at the time. The issue has no happened again, but I am terrified it might. As there were no warning signs or any signals of problem in the dashboard I don't have any idea when it might happen again.
Mfg Campaign: 11568259
Recall Date: Jan 27, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
same issue as PE23022 and TSB 18-NA-261 Called 51 parts wharehouses and Chevy dealers to locate part. They all report the same: part is not available and no idea when it will be come available. vehicle is not mobile without working part. Vehicle has lost propulsion while driving. Twice I was lucky no one was behind or on the side of me that I could pull off to the side of the road or a parking lot.
Corrective Action:
same issue as PE23022 and TSB 18-NA-261 Called 51 parts wharehouses and Chevy dealers to locate part. They all report the same: part is not available and no idea when it will be come available. vehicle is not mobile without working part. Vehicle has lost propulsion while driving. Twice I was lucky no one was behind or on the side of me that I could pull off to the side of the road or a parking lot.
Additional Notes:
same issue as PE23022 and TSB 18-NA-261 Called 51 parts wharehouses and Chevy dealers to locate part. They all report the same: part is not available and no idea when it will be come available. vehicle is not mobile without working part. Vehicle has lost propulsion while driving. Twice I was lucky no one was behind or on the side of me that I could pull off to the side of the road or a parking lot.
Mfg Campaign: 11567744
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
same issue as PE23022 and TSB 18-NA-261 Called 51 parts wharehouses and Chevy dealers to locate part. They all report the same: part is not available and no idea when it will be come available. vehicle is not mobile without working part. Vehicle has lost propulsion while driving. Twice I was lucky no one was behind or on the side of me that I could pull off to the side of the road or a parking lot.
Corrective Action:
same issue as PE23022 and TSB 18-NA-261 Called 51 parts wharehouses and Chevy dealers to locate part. They all report the same: part is not available and no idea when it will be come available. vehicle is not mobile without working part. Vehicle has lost propulsion while driving. Twice I was lucky no one was behind or on the side of me that I could pull off to the side of the road or a parking lot.
Additional Notes:
same issue as PE23022 and TSB 18-NA-261 Called 51 parts wharehouses and Chevy dealers to locate part. They all report the same: part is not available and no idea when it will be come available. vehicle is not mobile without working part. Vehicle has lost propulsion while driving. Twice I was lucky no one was behind or on the side of me that I could pull off to the side of the road or a parking lot.
Mfg Campaign: 11567744
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Corrective Action:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Additional Notes:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Mfg Campaign: 11567845
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Corrective Action:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Additional Notes:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Mfg Campaign: 11567845
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Corrective Action:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Additional Notes:
Vehicle lost power on highway and on local streets. “Propulsion power reduced” warning. Car brought to dealer 7/2023. EGR valve ordered at that time. The EGR valve has not been available since that time. No time frame for availability has been given.
Mfg Campaign: 11567845
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Corrective Action:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Additional Notes:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Mfg Campaign: 11567891
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Corrective Action:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Additional Notes:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Mfg Campaign: 11567891
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Corrective Action:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Additional Notes:
While we were driving on the freeway, we saw a check engine light and “propulsion power is reduced” message. The car began driving very roughly and we had to slow down. We had this happen once before where the car engine stopped working entirely while driving at city speeds after seeing this error earlier in the summer, so we pulled over as soon as we could. We were traveling in a remote area at the time, just before the holidays, and it was fairly cold out. The car dealer inspected the car and told us it was unsafe to drive, that we could not take it back until it was fixed, and that it was an EGR valve problem. We previously had this fixed under warranty as well for similar behavior, and the car is barely five years old with very few miles on it. It’s our only car and we have been waiting on the part for weeks now, with no response on when we’ll be able to have our car back, and no rental car that we can drive in the meantime to get to our jobs and get groceries. The part is covered under our warranty. Both times this has happened to us, we were actively driving. In the city, it was very unsafe for the engine to unexpectedly stop as we were driving because of the amount of traffic and pedestrians, and because it meant we didn’t have full control of the vehicle. On the freeway, it was very unsafe because of the speed we were going on the freeway. Knowing that our engine was at high risk of unexpectedly stopping working while driving on the freeway from the past experience in the city made it difficult to safely concentrate on pulling over and also maneuver in traffic.
Mfg Campaign: 11567891
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle shut down in the middle of the road. GM diagnosed it as a faulty BECM.
Corrective Action:
My vehicle shut down in the middle of the road. GM diagnosed it as a faulty BECM.
Additional Notes:
My vehicle shut down in the middle of the road. GM diagnosed it as a faulty BECM.
Mfg Campaign: 11567898
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle shut down in the middle of the road. GM diagnosed it as a faulty BECM.
Corrective Action:
My vehicle shut down in the middle of the road. GM diagnosed it as a faulty BECM.
Additional Notes:
My vehicle shut down in the middle of the road. GM diagnosed it as a faulty BECM.
Mfg Campaign: 11567898
Recall Date: Jan 25, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Corrective Action:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Additional Notes:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Mfg Campaign: 11567156
Recall Date: Jan 23, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Corrective Action:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Additional Notes:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Mfg Campaign: 11567156
Recall Date: Jan 23, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Corrective Action:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Additional Notes:
1 month ago was driving on toll and Population power is reduced came on, vehicle was reaving high and felt like power was being reduced/speed, was going 70 and had to immediately decrease speed and get off toll and found closest Chevy shop. Looked at dash and vehicle should have had at least 10 energy miles but it had immediately dropped down to 0. Before taking to Chevy, I had a quick inspection done by a Valvoline shop and they told me the battery had to be replaced. Carvana (Silverrock) warranty refused to do the repair under their coverages as “batteries were not covered under warranty” Had it towed from Valvoline to Chevy. Found out Chevy battery was under warranty so it was taken there. Vehicle was checked in and didn’t have an eta as hybrid battery was on back order with no ETA. 3 weeks later the part was received and it was a control module not a battery as the “battery was not failing at the time”. Service called and said vehicle was ready for pick up. Had vehicle for 1 week and was at work starting it up and after 9 hours sitting started it up and low population came back on and vehicle started idling higher than before then after a minute looked at back of car and a large cloud of while smoke started forming from back of vehicle. Immediately turned off car and called gmc roadside assistance to have vehicle towed to another dealership where is it sitting again for diagnosis with no eta.
Mfg Campaign: 11567156
Recall Date: Jan 23, 2024
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Valencia, CA • 36 yrs
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