Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On [XXX] my 2017 Chevrolet Volt with just 24,000 miles on it suddenly jerked/lost power/revved up while on the highway while using the gas engine--frightening/dangerous -- and continued to do that until I got to my destination. The error read "reduced propulsion". I was afraid of pulling off the highway for fear the car wouldn't restart and I had my 91 yr old mother in the car so we bucked along in the slow lane, the car revving fast, then losing power. It was very frightening and i proceeded with the flashers on. Took car to dealership balise in warwick ri. Tech said it was a bad EGR valve. They told me that GM would cover the repair under warranty but the part was on backorder. I opted to leave the car at the dealership hoping for the best but they said another customer had been waiting since September. They told me to take the car home, but i didnt feel the car was safe to drive. Web search reveals this is a common problem and people are waiting all over the U.S. for this part for over a year. Subsequent phone calls revealed that the part may or may not be manufactured ever again, and the dealership suggested I buy a refurbished part on ebay and have it installed at a local repair shop at my cost --- but that would null the warranty, and seemed risky to me. I asked the dealership to buy my car and they offered me $5k less than fair market value-so I declined. Opened a case at GM and they also had no answer, and offered to give me "points" to buy another GM car. Havent had use of the car since because I'm afraid to drive it with the car revving forward and at the next moment losing power. My car has been sitting in the dealer's lot for over 3 months, while I continue to pay registration, insurance and watch the value of the vehicle decline. Dangerous and GM will not buyback or rectify!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] my 2017 Chevrolet Volt with just 24,000 miles on it suddenly jerked/lost power/revved up while on the highway while using the gas engine--frightening/dangerous -- and continued to do that until I got to my destination. The error read "reduced propulsion". I was afraid of pulling off the highway for fear the car wouldn't restart and I had my 91 yr old mother in the car so we bucked along in the slow lane, the car revving fast, then losing power. It was very frightening and i proceeded with the flashers on. Took car to dealership balise in warwick ri. Tech said it was a bad EGR valve. They told me that GM would cover the repair under warranty but the part was on backorder. I opted to leave the car at the dealership hoping for the best but they said another customer had been waiting since September. They told me to take the car home, but i didnt feel the car was safe to drive. Web search reveals this is a common problem and people are waiting all over the U.S. for this part for over a year. Subsequent phone calls revealed that the part may or may not be manufactured ever again, and the dealership suggested I buy a refurbished part on ebay and have it installed at a local repair shop at my cost --- but that would null the warranty, and seemed risky to me. I asked the dealership to buy my car and they offered me $5k less than fair market value-so I declined. Opened a case at GM and they also had no answer, and offered to give me "points" to buy another GM car. Havent had use of the car since because I'm afraid to drive it with the car revving forward and at the next moment losing power. My car has been sitting in the dealer's lot for over 3 months, while I continue to pay registration, insurance and watch the value of the vehicle decline. Dangerous and GM will not buyback or rectify!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] my 2017 Chevrolet Volt with just 24,000 miles on it suddenly jerked/lost power/revved up while on the highway while using the gas engine--frightening/dangerous -- and continued to do that until I got to my destination. The error read "reduced propulsion". I was afraid of pulling off the highway for fear the car wouldn't restart and I had my 91 yr old mother in the car so we bucked along in the slow lane, the car revving fast, then losing power. It was very frightening and i proceeded with the flashers on. Took car to dealership balise in warwick ri. Tech said it was a bad EGR valve. They told me that GM would cover the repair under warranty but the part was on backorder. I opted to leave the car at the dealership hoping for the best but they said another customer had been waiting since September. They told me to take the car home, but i didnt feel the car was safe to drive. Web search reveals this is a common problem and people are waiting all over the U.S. for this part for over a year. Subsequent phone calls revealed that the part may or may not be manufactured ever again, and the dealership suggested I buy a refurbished part on ebay and have it installed at a local repair shop at my cost --- but that would null the warranty, and seemed risky to me. I asked the dealership to buy my car and they offered me $5k less than fair market value-so I declined. Opened a case at GM and they also had no answer, and offered to give me "points" to buy another GM car. Havent had use of the car since because I'm afraid to drive it with the car revving forward and at the next moment losing power. My car has been sitting in the dealer's lot for over 3 months, while I continue to pay registration, insurance and watch the value of the vehicle decline. Dangerous and GM will not buyback or rectify!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578545
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On [XXX] my 2017 Chevrolet Volt with just 24,000 miles on it suddenly jerked/lost power/revved up while on the highway while using the gas engine--frightening/dangerous -- and continued to do that until I got to my destination. The error read "reduced propulsion". I was afraid of pulling off the highway for fear the car wouldn't restart and I had my 91 yr old mother in the car so we bucked along in the slow lane, the car revving fast, then losing power. It was very frightening and i proceeded with the flashers on. Took car to dealership balise in warwick ri. Tech said it was a bad EGR valve. They told me that GM would cover the repair under warranty but the part was on backorder. I opted to leave the car at the dealership hoping for the best but they said another customer had been waiting since September. They told me to take the car home, but i didnt feel the car was safe to drive. Web search reveals this is a common problem and people are waiting all over the U.S. for this part for over a year. Subsequent phone calls revealed that the part may or may not be manufactured ever again, and the dealership suggested I buy a refurbished part on ebay and have it installed at a local repair shop at my cost --- but that would null the warranty, and seemed risky to me. I asked the dealership to buy my car and they offered me $5k less than fair market value-so I declined. Opened a case at GM and they also had no answer, and offered to give me "points" to buy another GM car. Havent had use of the car since because I'm afraid to drive it with the car revving forward and at the next moment losing power. My car has been sitting in the dealer's lot for over 3 months, while I continue to pay registration, insurance and watch the value of the vehicle decline. Dangerous and GM will not buyback or rectify!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] my 2017 Chevrolet Volt with just 24,000 miles on it suddenly jerked/lost power/revved up while on the highway while using the gas engine--frightening/dangerous -- and continued to do that until I got to my destination. The error read "reduced propulsion". I was afraid of pulling off the highway for fear the car wouldn't restart and I had my 91 yr old mother in the car so we bucked along in the slow lane, the car revving fast, then losing power. It was very frightening and i proceeded with the flashers on. Took car to dealership balise in warwick ri. Tech said it was a bad EGR valve. They told me that GM would cover the repair under warranty but the part was on backorder. I opted to leave the car at the dealership hoping for the best but they said another customer had been waiting since September. They told me to take the car home, but i didnt feel the car was safe to drive. Web search reveals this is a common problem and people are waiting all over the U.S. for this part for over a year. Subsequent phone calls revealed that the part may or may not be manufactured ever again, and the dealership suggested I buy a refurbished part on ebay and have it installed at a local repair shop at my cost --- but that would null the warranty, and seemed risky to me. I asked the dealership to buy my car and they offered me $5k less than fair market value-so I declined. Opened a case at GM and they also had no answer, and offered to give me "points" to buy another GM car. Havent had use of the car since because I'm afraid to drive it with the car revving forward and at the next moment losing power. My car has been sitting in the dealer's lot for over 3 months, while I continue to pay registration, insurance and watch the value of the vehicle decline. Dangerous and GM will not buyback or rectify!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] my 2017 Chevrolet Volt with just 24,000 miles on it suddenly jerked/lost power/revved up while on the highway while using the gas engine--frightening/dangerous -- and continued to do that until I got to my destination. The error read "reduced propulsion". I was afraid of pulling off the highway for fear the car wouldn't restart and I had my 91 yr old mother in the car so we bucked along in the slow lane, the car revving fast, then losing power. It was very frightening and i proceeded with the flashers on. Took car to dealership balise in warwick ri. Tech said it was a bad EGR valve. They told me that GM would cover the repair under warranty but the part was on backorder. I opted to leave the car at the dealership hoping for the best but they said another customer had been waiting since September. They told me to take the car home, but i didnt feel the car was safe to drive. Web search reveals this is a common problem and people are waiting all over the U.S. for this part for over a year. Subsequent phone calls revealed that the part may or may not be manufactured ever again, and the dealership suggested I buy a refurbished part on ebay and have it installed at a local repair shop at my cost --- but that would null the warranty, and seemed risky to me. I asked the dealership to buy my car and they offered me $5k less than fair market value-so I declined. Opened a case at GM and they also had no answer, and offered to give me "points" to buy another GM car. Havent had use of the car since because I'm afraid to drive it with the car revving forward and at the next moment losing power. My car has been sitting in the dealer's lot for over 3 months, while I continue to pay registration, insurance and watch the value of the vehicle decline. Dangerous and GM will not buyback or rectify!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11578545
Recall Date: Mar 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On Christmas day, 12/25/2023 my EGR valve failed about 60 miles from home blowing my F3 fuse and putting the car into walk home mode. Luckily after some quick searching i was able to self diagnose the EGR valve as the problem as this appears to be a frequent problem with this model of car. Lots of posts online. I replaced the fuse and unplugged the valve and was able to get my vehicle home. Jan 6th 2024 a dealer confirmed the diagnosis and confirmed it as a warranty repair. Stated since the car was drivable (ev mode) i could bring it home until the part came in since it was back ordered. It has been 66 days since the diagnosis, 13 since my safety inspection expired taking my vehicle off the road due to the check engine light on. Working with both the dealer and GM directly, neither have been able to resolve my issue. I informed all parties that my inspection would expire on 2/29/2024 and my car would no longer be drivable.
Corrective Action:
On Christmas day, 12/25/2023 my EGR valve failed about 60 miles from home blowing my F3 fuse and putting the car into walk home mode. Luckily after some quick searching i was able to self diagnose the EGR valve as the problem as this appears to be a frequent problem with this model of car. Lots of posts online. I replaced the fuse and unplugged the valve and was able to get my vehicle home. Jan 6th 2024 a dealer confirmed the diagnosis and confirmed it as a warranty repair. Stated since the car was drivable (ev mode) i could bring it home until the part came in since it was back ordered. It has been 66 days since the diagnosis, 13 since my safety inspection expired taking my vehicle off the road due to the check engine light on. Working with both the dealer and GM directly, neither have been able to resolve my issue. I informed all parties that my inspection would expire on 2/29/2024 and my car would no longer be drivable.
Additional Notes:
On Christmas day, 12/25/2023 my EGR valve failed about 60 miles from home blowing my F3 fuse and putting the car into walk home mode. Luckily after some quick searching i was able to self diagnose the EGR valve as the problem as this appears to be a frequent problem with this model of car. Lots of posts online. I replaced the fuse and unplugged the valve and was able to get my vehicle home. Jan 6th 2024 a dealer confirmed the diagnosis and confirmed it as a warranty repair. Stated since the car was drivable (ev mode) i could bring it home until the part came in since it was back ordered. It has been 66 days since the diagnosis, 13 since my safety inspection expired taking my vehicle off the road due to the check engine light on. Working with both the dealer and GM directly, neither have been able to resolve my issue. I informed all parties that my inspection would expire on 2/29/2024 and my car would no longer be drivable.
Mfg Campaign: 11577055
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engine control module, but the car was otherwise in drivable condition. On returning home, the car was required to climb a long steep hill. It gave the message "engine unavailable" on the freeway and began running on its battery reserves, which were barely enough to reach the nearest exit. If the car had run out of battery reserves where pulling over to stop would be unsafe, a dangerous situation would have resulted. The car had to be towed home. An EV specialist mechanic inspected the car and diagnosed a faulty EGR valve resulting in a short in the power to the engine control module. The car has been waiting at the mechanic for a new EGR valve for 5 months due to a nationwide parts shortage. Two months ago the request for the new EGR valve was escalated to a "STACK order" but I still have no updates on when the new part will actually be available. Online forums dedicated to the Volt have many posts about cars waiting for months for a new EGR valve. Two weeks ago, I contacted the Chevrolet parts concierge about the issue. They took down all my contact information and stated they would be in touch. Today after not hearing back from Chevrolet, I called the parts concierge again. The staff found no record of my previous call.
Corrective Action:
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engine control module, but the car was otherwise in drivable condition. On returning home, the car was required to climb a long steep hill. It gave the message "engine unavailable" on the freeway and began running on its battery reserves, which were barely enough to reach the nearest exit. If the car had run out of battery reserves where pulling over to stop would be unsafe, a dangerous situation would have resulted. The car had to be towed home. An EV specialist mechanic inspected the car and diagnosed a faulty EGR valve resulting in a short in the power to the engine control module. The car has been waiting at the mechanic for a new EGR valve for 5 months due to a nationwide parts shortage. Two months ago the request for the new EGR valve was escalated to a "STACK order" but I still have no updates on when the new part will actually be available. Online forums dedicated to the Volt have many posts about cars waiting for months for a new EGR valve. Two weeks ago, I contacted the Chevrolet parts concierge about the issue. They took down all my contact information and stated they would be in touch. Today after not hearing back from Chevrolet, I called the parts concierge again. The staff found no record of my previous call.
Additional Notes:
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engine control module, but the car was otherwise in drivable condition. On returning home, the car was required to climb a long steep hill. It gave the message "engine unavailable" on the freeway and began running on its battery reserves, which were barely enough to reach the nearest exit. If the car had run out of battery reserves where pulling over to stop would be unsafe, a dangerous situation would have resulted. The car had to be towed home. An EV specialist mechanic inspected the car and diagnosed a faulty EGR valve resulting in a short in the power to the engine control module. The car has been waiting at the mechanic for a new EGR valve for 5 months due to a nationwide parts shortage. Two months ago the request for the new EGR valve was escalated to a "STACK order" but I still have no updates on when the new part will actually be available. Online forums dedicated to the Volt have many posts about cars waiting for months for a new EGR valve. Two weeks ago, I contacted the Chevrolet parts concierge about the issue. They took down all my contact information and stated they would be in touch. Today after not hearing back from Chevrolet, I called the parts concierge again. The staff found no record of my previous call.
Mfg Campaign: 11577188
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engine control module, but the car was otherwise in drivable condition. On returning home, the car was required to climb a long steep hill. It gave the message "engine unavailable" on the freeway and began running on its battery reserves, which were barely enough to reach the nearest exit. If the car had run out of battery reserves where pulling over to stop would be unsafe, a dangerous situation would have resulted. The car had to be towed home. An EV specialist mechanic inspected the car and diagnosed a faulty EGR valve resulting in a short in the power to the engine control module. The car has been waiting at the mechanic for a new EGR valve for 5 months due to a nationwide parts shortage. Two months ago the request for the new EGR valve was escalated to a "STACK order" but I still have no updates on when the new part will actually be available. Online forums dedicated to the Volt have many posts about cars waiting for months for a new EGR valve. Two weeks ago, I contacted the Chevrolet parts concierge about the issue. They took down all my contact information and stated they would be in touch. Today after not hearing back from Chevrolet, I called the parts concierge again. The staff found no record of my previous call.
Corrective Action:
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engine control module, but the car was otherwise in drivable condition. On returning home, the car was required to climb a long steep hill. It gave the message "engine unavailable" on the freeway and began running on its battery reserves, which were barely enough to reach the nearest exit. If the car had run out of battery reserves where pulling over to stop would be unsafe, a dangerous situation would have resulted. The car had to be towed home. An EV specialist mechanic inspected the car and diagnosed a faulty EGR valve resulting in a short in the power to the engine control module. The car has been waiting at the mechanic for a new EGR valve for 5 months due to a nationwide parts shortage. Two months ago the request for the new EGR valve was escalated to a "STACK order" but I still have no updates on when the new part will actually be available. Online forums dedicated to the Volt have many posts about cars waiting for months for a new EGR valve. Two weeks ago, I contacted the Chevrolet parts concierge about the issue. They took down all my contact information and stated they would be in touch. Today after not hearing back from Chevrolet, I called the parts concierge again. The staff found no record of my previous call.
Additional Notes:
50 miles into a 500 mile trip, my Volt displayed a warning message, "propulsion power reduced." It operated almost normally for the first 250 miles and we were able to reach our destination, but the propulsion battery was not able to recharge from the engine power as efficiently as usual. An auto shop at the destination who does not specialize in EVs examined the car and found a fault in the engine control module, but the car was otherwise in drivable condition. On returning home, the car was required to climb a long steep hill. It gave the message "engine unavailable" on the freeway and began running on its battery reserves, which were barely enough to reach the nearest exit. If the car had run out of battery reserves where pulling over to stop would be unsafe, a dangerous situation would have resulted. The car had to be towed home. An EV specialist mechanic inspected the car and diagnosed a faulty EGR valve resulting in a short in the power to the engine control module. The car has been waiting at the mechanic for a new EGR valve for 5 months due to a nationwide parts shortage. Two months ago the request for the new EGR valve was escalated to a "STACK order" but I still have no updates on when the new part will actually be available. Online forums dedicated to the Volt have many posts about cars waiting for months for a new EGR valve. Two weeks ago, I contacted the Chevrolet parts concierge about the issue. They took down all my contact information and stated they would be in touch. Today after not hearing back from Chevrolet, I called the parts concierge again. The staff found no record of my previous call.
Mfg Campaign: 11577188
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Corrective Action:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Additional Notes:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Mfg Campaign: 11577249
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Corrective Action:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Additional Notes:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Mfg Campaign: 11577249
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Corrective Action:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Additional Notes:
WE WERE DRIVING IN TRAFFIC. THE BATTERY HAD PLENTY OF CHARGE. SUDDENLY, THERE WAS A WARNING NOTICE ABOUT PROPULSION POWER PROBLEM AND THE CAR CONVERTED TO GASOLINE MODE. WE CONTINUED TO DESTINATION AND PARKED. WHEN WE WENT TO START THE CAR, IT WOULD NOT START AT ALL. HAD CAR TOWED TO OUR LOCAL CHEVROLET DEALERSHIP (ALL SERVICE DONE THERE) AND THAT IS WHERE IT IS STILL SITTING. THE PART NEEDED (BATTERY) IS ON BACK ORDER. THIS OCCURRED ON JULY 21, 2023. TODAY IS MARCH 13, 2024! AS OF TODAY....APPROACHING 250 DAYS SITTING IN THE DEALERSHIP OPEN LOT,
Mfg Campaign: 11577249
Recall Date: Mar 13, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the vehicle was restarted but stalled again after driving for several miles. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the EGR belt needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,382.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the vehicle was restarted but stalled again after driving for several miles. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the EGR belt needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,382.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the vehicle was restarted but stalled again after driving for several miles. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the EGR belt needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,382.
Mfg Campaign: 11576208
Recall Date: Mar 8, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check engine light came on and low propulsion warning came on. Took my vehicle to the Dealership and was told that the EGR valve needs to be replaced. The only update I received a week or so later was that the part had been ordered. Now I am being told that the part is currently not available (out of stock) with no known ETA. In reading Volt threads, it appears that this is a widespread problem. I think it is unacceptable that GM cannot provide the parts that are needed to keep this car in operating order. It only has about 40,000 miles.
Corrective Action:
Check engine light came on and low propulsion warning came on. Took my vehicle to the Dealership and was told that the EGR valve needs to be replaced. The only update I received a week or so later was that the part had been ordered. Now I am being told that the part is currently not available (out of stock) with no known ETA. In reading Volt threads, it appears that this is a widespread problem. I think it is unacceptable that GM cannot provide the parts that are needed to keep this car in operating order. It only has about 40,000 miles.
Additional Notes:
Check engine light came on and low propulsion warning came on. Took my vehicle to the Dealership and was told that the EGR valve needs to be replaced. The only update I received a week or so later was that the part had been ordered. Now I am being told that the part is currently not available (out of stock) with no known ETA. In reading Volt threads, it appears that this is a widespread problem. I think it is unacceptable that GM cannot provide the parts that are needed to keep this car in operating order. It only has about 40,000 miles.
Mfg Campaign: 11575423
Recall Date: Mar 4, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car is lurching very dramatically while on battery-only. Especially over 35-40 miles an hour. I was run off the road last week and am becoming fearful for my safety in this car. I have heard that there may be something wrong with the battery or. BECM.
Corrective Action:
My car is lurching very dramatically while on battery-only. Especially over 35-40 miles an hour. I was run off the road last week and am becoming fearful for my safety in this car. I have heard that there may be something wrong with the battery or. BECM.
Additional Notes:
My car is lurching very dramatically while on battery-only. Especially over 35-40 miles an hour. I was run off the road last week and am becoming fearful for my safety in this car. I have heard that there may be something wrong with the battery or. BECM.
Mfg Campaign: 11575013
Recall Date: Mar 2, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
My car is lurching very dramatically while on battery-only. Especially over 35-40 miles an hour. I was run off the road last week and am becoming fearful for my safety in this car. I have heard that there may be something wrong with the battery or. BECM.
Corrective Action:
My car is lurching very dramatically while on battery-only. Especially over 35-40 miles an hour. I was run off the road last week and am becoming fearful for my safety in this car. I have heard that there may be something wrong with the battery or. BECM.
Additional Notes:
My car is lurching very dramatically while on battery-only. Especially over 35-40 miles an hour. I was run off the road last week and am becoming fearful for my safety in this car. I have heard that there may be something wrong with the battery or. BECM.
Mfg Campaign: 11575013
Recall Date: Mar 2, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Corrective Action:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Additional Notes:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Mfg Campaign: 11574375
Recall Date: Feb 27, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Corrective Action:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Additional Notes:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Mfg Campaign: 11574375
Recall Date: Feb 27, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Corrective Action:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Additional Notes:
Propulsion error, steering wheel locked up today, last week shut off to dead stop while idling, trouble restarting. Speed and sudden battery drop issues. 14 miles without any power steering. Unsafe.
Mfg Campaign: 11574375
Recall Date: Feb 27, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased my chevy volt on 8/17/2022. Early to mid November 2022 the check engine light appeared on the dash. It was determined the EGR valve needed to be replaced. I took the vehicle to Ferman Chevy Tampa on 11/21/2022. They replaced the EGR valve and we paid $1346.07 for the work completed. Then late December 2022 - Early January 2023 the check engine light appeared once again on the dash. It was determined that the EGR valve placed in the vehicle was a faulty part and the volt needed a new EGR valve. We waited approximately 1 month for the repair. Early November 2023 the check engine light came on once again. After inspection it was determined that once again a faulty EGR valve was placed in the vehicle. This is the 3rd time the same issue has occurred in a year. Today is Monday 2/26/2024 and volt has yet to be repaired, that is nearly 3 months! Apparently the part is not available and GM has no idea when it will be available. We were recently told possibly 2025. My husband came across some information stating that 1,600 people are currently waiting for an EGR valve for their Chevy Volt and that 2,000 have been ordered, but no one knows when they will arrive and after 3 EGR valvles going bad in one year even if the part becomes available I don't know if that will fix the problem or if it will just happen again. The car is inoperable for any long distance driving. We paid $26,431.83 for this vehicle a little over a year ago and its basically inoperable with solution from Chevy or GM. Aside from this issue I love my Chevy Volt. Its actually the 3rd one I have owned, but this is not fair to me as the consumer when they cannot reslove the issue. Thank you for you consideration in this matter.
Corrective Action:
I purchased my chevy volt on 8/17/2022. Early to mid November 2022 the check engine light appeared on the dash. It was determined the EGR valve needed to be replaced. I took the vehicle to Ferman Chevy Tampa on 11/21/2022. They replaced the EGR valve and we paid $1346.07 for the work completed. Then late December 2022 - Early January 2023 the check engine light appeared once again on the dash. It was determined that the EGR valve placed in the vehicle was a faulty part and the volt needed a new EGR valve. We waited approximately 1 month for the repair. Early November 2023 the check engine light came on once again. After inspection it was determined that once again a faulty EGR valve was placed in the vehicle. This is the 3rd time the same issue has occurred in a year. Today is Monday 2/26/2024 and volt has yet to be repaired, that is nearly 3 months! Apparently the part is not available and GM has no idea when it will be available. We were recently told possibly 2025. My husband came across some information stating that 1,600 people are currently waiting for an EGR valve for their Chevy Volt and that 2,000 have been ordered, but no one knows when they will arrive and after 3 EGR valvles going bad in one year even if the part becomes available I don't know if that will fix the problem or if it will just happen again. The car is inoperable for any long distance driving. We paid $26,431.83 for this vehicle a little over a year ago and its basically inoperable with solution from Chevy or GM. Aside from this issue I love my Chevy Volt. Its actually the 3rd one I have owned, but this is not fair to me as the consumer when they cannot reslove the issue. Thank you for you consideration in this matter.
Additional Notes:
I purchased my chevy volt on 8/17/2022. Early to mid November 2022 the check engine light appeared on the dash. It was determined the EGR valve needed to be replaced. I took the vehicle to Ferman Chevy Tampa on 11/21/2022. They replaced the EGR valve and we paid $1346.07 for the work completed. Then late December 2022 - Early January 2023 the check engine light appeared once again on the dash. It was determined that the EGR valve placed in the vehicle was a faulty part and the volt needed a new EGR valve. We waited approximately 1 month for the repair. Early November 2023 the check engine light came on once again. After inspection it was determined that once again a faulty EGR valve was placed in the vehicle. This is the 3rd time the same issue has occurred in a year. Today is Monday 2/26/2024 and volt has yet to be repaired, that is nearly 3 months! Apparently the part is not available and GM has no idea when it will be available. We were recently told possibly 2025. My husband came across some information stating that 1,600 people are currently waiting for an EGR valve for their Chevy Volt and that 2,000 have been ordered, but no one knows when they will arrive and after 3 EGR valvles going bad in one year even if the part becomes available I don't know if that will fix the problem or if it will just happen again. The car is inoperable for any long distance driving. We paid $26,431.83 for this vehicle a little over a year ago and its basically inoperable with solution from Chevy or GM. Aside from this issue I love my Chevy Volt. Its actually the 3rd one I have owned, but this is not fair to me as the consumer when they cannot reslove the issue. Thank you for you consideration in this matter.
Mfg Campaign: 11574059
Recall Date: Feb 26, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EGR valve failed. This can cause the Volt to stall in traffic. No ETA on replacement. The situation seriously limits driving ability. Reduced propulsion and engine light came up. f3 fuse blew related to failed EGR. This is a known issue with Chevy Volts. It was checked out by dealership in Aug. They replaced fuse and basically said can only drive on electric. If turns over to gas it could cause major problems.
Corrective Action:
EGR valve failed. This can cause the Volt to stall in traffic. No ETA on replacement. The situation seriously limits driving ability. Reduced propulsion and engine light came up. f3 fuse blew related to failed EGR. This is a known issue with Chevy Volts. It was checked out by dealership in Aug. They replaced fuse and basically said can only drive on electric. If turns over to gas it could cause major problems.
Additional Notes:
EGR valve failed. This can cause the Volt to stall in traffic. No ETA on replacement. The situation seriously limits driving ability. Reduced propulsion and engine light came up. f3 fuse blew related to failed EGR. This is a known issue with Chevy Volts. It was checked out by dealership in Aug. They replaced fuse and basically said can only drive on electric. If turns over to gas it could cause major problems.
Mfg Campaign: 11573619
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EGR valve failed. This can cause the Volt to stall in traffic. No ETA on replacement. The situation seriously limits driving ability. Reduced propulsion and engine light came up. f3 fuse blew related to failed EGR. This is a known issue with Chevy Volts. It was checked out by dealership in Aug. They replaced fuse and basically said can only drive on electric. If turns over to gas it could cause major problems.
Corrective Action:
EGR valve failed. This can cause the Volt to stall in traffic. No ETA on replacement. The situation seriously limits driving ability. Reduced propulsion and engine light came up. f3 fuse blew related to failed EGR. This is a known issue with Chevy Volts. It was checked out by dealership in Aug. They replaced fuse and basically said can only drive on electric. If turns over to gas it could cause major problems.
Additional Notes:
EGR valve failed. This can cause the Volt to stall in traffic. No ETA on replacement. The situation seriously limits driving ability. Reduced propulsion and engine light came up. f3 fuse blew related to failed EGR. This is a known issue with Chevy Volts. It was checked out by dealership in Aug. They replaced fuse and basically said can only drive on electric. If turns over to gas it could cause major problems.
Mfg Campaign: 11573619
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The EGR valve had failed, causing a check engine light, which turned into a blown fuse. The fuse blowing left the vehicle stranded until I unplugged the EGR valve and replaced the fuse. I drove it to a shop, where they replaced the valve and the car has been functional since then.
Corrective Action:
The EGR valve had failed, causing a check engine light, which turned into a blown fuse. The fuse blowing left the vehicle stranded until I unplugged the EGR valve and replaced the fuse. I drove it to a shop, where they replaced the valve and the car has been functional since then.
Additional Notes:
The EGR valve had failed, causing a check engine light, which turned into a blown fuse. The fuse blowing left the vehicle stranded until I unplugged the EGR valve and replaced the fuse. I drove it to a shop, where they replaced the valve and the car has been functional since then.
Mfg Campaign: 11573271
Recall Date: Feb 22, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The EGR valve had failed, causing a check engine light, which turned into a blown fuse. The fuse blowing left the vehicle stranded until I unplugged the EGR valve and replaced the fuse. I drove it to a shop, where they replaced the valve and the car has been functional since then.
Corrective Action:
The EGR valve had failed, causing a check engine light, which turned into a blown fuse. The fuse blowing left the vehicle stranded until I unplugged the EGR valve and replaced the fuse. I drove it to a shop, where they replaced the valve and the car has been functional since then.
Additional Notes:
The EGR valve had failed, causing a check engine light, which turned into a blown fuse. The fuse blowing left the vehicle stranded until I unplugged the EGR valve and replaced the fuse. I drove it to a shop, where they replaced the valve and the car has been functional since then.
Mfg Campaign: 11573271
Recall Date: Feb 22, 2024
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