Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Corrective Action:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Additional Notes:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Mfg Campaign: 11591648
Recall Date: May 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Corrective Action:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Additional Notes:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Mfg Campaign: 11591648
Recall Date: May 30, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Corrective Action:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Additional Notes:
Driving at freeway speeds when suddenly the cars propulsion power failed and I went from 75mph to 45mph with no warning and no way to accelerate. Happened multiple times even after pulling over and turning the car on and off. I was told by the dealership that was a gas engine part and that I could drive it on the electrical engine only. When attempting to drive on the electrical engine, I received a notice of engine failure and had to coast into the driveway of a dealership. I was told the engine “could explode” if I continue to drive it
Mfg Campaign: 11591648
Recall Date: May 30, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Corrective Action:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Additional Notes:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Mfg Campaign: 11591283
Recall Date: May 29, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Corrective Action:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Additional Notes:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Mfg Campaign: 11591283
Recall Date: May 29, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Corrective Action:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Additional Notes:
The car stalled at a high rate of speed on a freeway because of EGR failure. Engine check light is on, along with a warning about a critical problem with emissions system that requires immediate attention. The part is out of stock in all dealership within a reasonable reach. The problem is under warranty, but I have made multiple attempts to fix this issue with no success.
Mfg Campaign: 11591283
Recall Date: May 29, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while her son was driving approximately 55 MPH, the vehicle lost motive power. The contact stated that the battery system became inoperable. The vehicle was towed to the local dealer, where it was diagnosed that the cells and battery needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and opened a case. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while her son was driving approximately 55 MPH, the vehicle lost motive power. The contact stated that the battery system became inoperable. The vehicle was towed to the local dealer, where it was diagnosed that the cells and battery needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and opened a case. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while her son was driving approximately 55 MPH, the vehicle lost motive power. The contact stated that the battery system became inoperable. The vehicle was towed to the local dealer, where it was diagnosed that the cells and battery needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and opened a case. The failure mileage was approximately 69,000.
Mfg Campaign: 11589640
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while her son was driving approximately 55 MPH, the vehicle lost motive power. The contact stated that the battery system became inoperable. The vehicle was towed to the local dealer, where it was diagnosed that the cells and battery needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and opened a case. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while her son was driving approximately 55 MPH, the vehicle lost motive power. The contact stated that the battery system became inoperable. The vehicle was towed to the local dealer, where it was diagnosed that the cells and battery needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and opened a case. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while her son was driving approximately 55 MPH, the vehicle lost motive power. The contact stated that the battery system became inoperable. The vehicle was towed to the local dealer, where it was diagnosed that the cells and battery needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and opened a case. The failure mileage was approximately 69,000.
Mfg Campaign: 11589640
Recall Date: May 20, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emission rules) but not my state of NC.
Corrective Action:
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emission rules) but not my state of NC.
Additional Notes:
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emission rules) but not my state of NC.
Mfg Campaign: 11588409
Recall Date: May 13, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emission rules) but not my state of NC.
Corrective Action:
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emission rules) but not my state of NC.
Additional Notes:
Check Engine light came on codes indicate the EGR and EGR cooling components have failed and a Propulsion Power Is Reduced message is displayed. Max speed at this point in 10 mph. This would be my second time replacing the EGR valve if the parts were available but they are not and there is no anticipated delivery date. The parts are covered in CARB states (those that have adopted California's emission rules) but not my state of NC.
Mfg Campaign: 11588409
Recall Date: May 13, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittently, I can't shut off my Volt. The following message is displayed: "Shift to Park"
Corrective Action:
Intermittently, I can't shut off my Volt. The following message is displayed: "Shift to Park"
Additional Notes:
Intermittently, I can't shut off my Volt. The following message is displayed: "Shift to Park"
Mfg Campaign: 11588252
Recall Date: May 11, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Corrective Action:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Additional Notes:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Mfg Campaign: 11587827
Recall Date: May 9, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Corrective Action:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Additional Notes:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Mfg Campaign: 11587827
Recall Date: May 9, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Corrective Action:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Additional Notes:
Driving at highway speed car would slow down on its own and go into "Reduced Propulsion Mode"
Mfg Campaign: 11587827
Recall Date: May 9, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the next morning when he attempted to start the vehicle, the vehicle made an abnormally loud sound. The contact shifted into reverse and the vehicle stalled. The vehicle was towed to the dealer. The vehicle was diagnosed with a battery malfunction. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact related the failure to Manufacturer Communication Number: 10251431 (Electrical System) and TSB Number: N232422680 (Special Coverage Battery Energy Control Module Malfunction). The manufacturer was made aware of the failure and the contact was informed that the vehicle was not included. The failure mileage was approximately 142,974.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the next morning when he attempted to start the vehicle, the vehicle made an abnormally loud sound. The contact shifted into reverse and the vehicle stalled. The vehicle was towed to the dealer. The vehicle was diagnosed with a battery malfunction. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact related the failure to Manufacturer Communication Number: 10251431 (Electrical System) and TSB Number: N232422680 (Special Coverage Battery Energy Control Module Malfunction). The manufacturer was made aware of the failure and the contact was informed that the vehicle was not included. The failure mileage was approximately 142,974.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the next morning when he attempted to start the vehicle, the vehicle made an abnormally loud sound. The contact shifted into reverse and the vehicle stalled. The vehicle was towed to the dealer. The vehicle was diagnosed with a battery malfunction. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact related the failure to Manufacturer Communication Number: 10251431 (Electrical System) and TSB Number: N232422680 (Special Coverage Battery Energy Control Module Malfunction). The manufacturer was made aware of the failure and the contact was informed that the vehicle was not included. The failure mileage was approximately 142,974.
Mfg Campaign: 11586186
Recall Date: Apr 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the next morning when he attempted to start the vehicle, the vehicle made an abnormally loud sound. The contact shifted into reverse and the vehicle stalled. The vehicle was towed to the dealer. The vehicle was diagnosed with a battery malfunction. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact related the failure to Manufacturer Communication Number: 10251431 (Electrical System) and TSB Number: N232422680 (Special Coverage Battery Energy Control Module Malfunction). The manufacturer was made aware of the failure and the contact was informed that the vehicle was not included. The failure mileage was approximately 142,974.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the next morning when he attempted to start the vehicle, the vehicle made an abnormally loud sound. The contact shifted into reverse and the vehicle stalled. The vehicle was towed to the dealer. The vehicle was diagnosed with a battery malfunction. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact related the failure to Manufacturer Communication Number: 10251431 (Electrical System) and TSB Number: N232422680 (Special Coverage Battery Energy Control Module Malfunction). The manufacturer was made aware of the failure and the contact was informed that the vehicle was not included. The failure mileage was approximately 142,974.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the next morning when he attempted to start the vehicle, the vehicle made an abnormally loud sound. The contact shifted into reverse and the vehicle stalled. The vehicle was towed to the dealer. The vehicle was diagnosed with a battery malfunction. The vehicle was repaired; however, the check engine warning light remained illuminated. The contact related the failure to Manufacturer Communication Number: 10251431 (Electrical System) and TSB Number: N232422680 (Special Coverage Battery Energy Control Module Malfunction). The manufacturer was made aware of the failure and the contact was informed that the vehicle was not included. The failure mileage was approximately 142,974.
Mfg Campaign: 11586186
Recall Date: Apr 30, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power, after which a message displayed, "Propulsion Power Reduced". There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the drivetrain fluid needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power, after which a message displayed, "Propulsion Power Reduced". There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the drivetrain fluid needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power, after which a message displayed, "Propulsion Power Reduced". There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the drivetrain fluid needed to be replaced. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Mfg Campaign: 11585199
Recall Date: Apr 25, 2024
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 70 MPH, the vehicle stalled. The check engine warning light illuminated, and the reduced propulsion power message was displayed. The vehicle was then taken to a dealer where it was diagnosed with having a blown #3 fuse and the fuse was replaced. The contact stated later while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was then taken to Victor Chevrolet (7200 Pittsford Victor Rd, Victor, NY 14564) and was informed that the EGR valve needed to be replaced. The contact was informed that there was a 50/50 chance that the fuse would malfunction again if the EGR valve was not replaced. The vehicle was not repaired due to the EGR valve being on back order. The manufacturer was made aware of the failure. The failure mileage was 59,352.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 70 MPH, the vehicle stalled. The check engine warning light illuminated, and the reduced propulsion power message was displayed. The vehicle was then taken to a dealer where it was diagnosed with having a blown #3 fuse and the fuse was replaced. The contact stated later while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was then taken to Victor Chevrolet (7200 Pittsford Victor Rd, Victor, NY 14564) and was informed that the EGR valve needed to be replaced. The contact was informed that there was a 50/50 chance that the fuse would malfunction again if the EGR valve was not replaced. The vehicle was not repaired due to the EGR valve being on back order. The manufacturer was made aware of the failure. The failure mileage was 59,352.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving 70 MPH, the vehicle stalled. The check engine warning light illuminated, and the reduced propulsion power message was displayed. The vehicle was then taken to a dealer where it was diagnosed with having a blown #3 fuse and the fuse was replaced. The contact stated later while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was then taken to Victor Chevrolet (7200 Pittsford Victor Rd, Victor, NY 14564) and was informed that the EGR valve needed to be replaced. The contact was informed that there was a 50/50 chance that the fuse would malfunction again if the EGR valve was not replaced. The vehicle was not repaired due to the EGR valve being on back order. The manufacturer was made aware of the failure. The failure mileage was 59,352.
Mfg Campaign: 11585278
Recall Date: Apr 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My service engine light came on. After that happened, my engine started to get hot. It got up to 230degF, received a reduced propulsion message and wanted to shut down when going 70mph on the interstate (depended on the construction). Quick reaction on my side before the engine shut down I had "held" the battery (which i do for long trips to ensure options in event of emergencies). Meaning i still had energy in the battery that could be used to propel the vehicle. I was able to shut down the engine by unholding the battery before losing control of the vehicle due to no propulsion. The electric propulsion took over and I could get off the freeway. Conditions were: I was driving in a rain storm on a very busy interstate around Eau Claire wisconsin right around 5-6pm with lots of road construction. If I would have lost the engine and power, I would have crashed at a high rate of speed. I would have lost steering, windshield wipers and headlights. Investigation showed that fuse F03 (walk home fuse) was blown. Further investigation showed that the EGR Valve circuitry was causing this failure. After unplugging EGR valve and replacing the fuse, engine was able to run and not overheat. Plug the EGR valve back in and the fuse blows again This is a well known issue on these vehicles and has been around since 2019-2020. Lots of data and information available on this issue on the internet. To make the issue worse. No parts are available for replacing this faulty valve at the moment. Only 6 valves available in the whole USA with those promised to other customers (i Called the dealers). Additionally there are more vehicles waiting for these valves.. Vehicle goes to the shop on [XXX] for confirmation of issue and get on a waiting list for the EGR Valve. I can't believe this is allowed to continue with GM. THis needs to be fixed!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My service engine light came on. After that happened, my engine started to get hot. It got up to 230degF, received a reduced propulsion message and wanted to shut down when going 70mph on the interstate (depended on the construction). Quick reaction on my side before the engine shut down I had "held" the battery (which i do for long trips to ensure options in event of emergencies). Meaning i still had energy in the battery that could be used to propel the vehicle. I was able to shut down the engine by unholding the battery before losing control of the vehicle due to no propulsion. The electric propulsion took over and I could get off the freeway. Conditions were: I was driving in a rain storm on a very busy interstate around Eau Claire wisconsin right around 5-6pm with lots of road construction. If I would have lost the engine and power, I would have crashed at a high rate of speed. I would have lost steering, windshield wipers and headlights. Investigation showed that fuse F03 (walk home fuse) was blown. Further investigation showed that the EGR Valve circuitry was causing this failure. After unplugging EGR valve and replacing the fuse, engine was able to run and not overheat. Plug the EGR valve back in and the fuse blows again This is a well known issue on these vehicles and has been around since 2019-2020. Lots of data and information available on this issue on the internet. To make the issue worse. No parts are available for replacing this faulty valve at the moment. Only 6 valves available in the whole USA with those promised to other customers (i Called the dealers). Additionally there are more vehicles waiting for these valves.. Vehicle goes to the shop on [XXX] for confirmation of issue and get on a waiting list for the EGR Valve. I can't believe this is allowed to continue with GM. THis needs to be fixed!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My service engine light came on. After that happened, my engine started to get hot. It got up to 230degF, received a reduced propulsion message and wanted to shut down when going 70mph on the interstate (depended on the construction). Quick reaction on my side before the engine shut down I had "held" the battery (which i do for long trips to ensure options in event of emergencies). Meaning i still had energy in the battery that could be used to propel the vehicle. I was able to shut down the engine by unholding the battery before losing control of the vehicle due to no propulsion. The electric propulsion took over and I could get off the freeway. Conditions were: I was driving in a rain storm on a very busy interstate around Eau Claire wisconsin right around 5-6pm with lots of road construction. If I would have lost the engine and power, I would have crashed at a high rate of speed. I would have lost steering, windshield wipers and headlights. Investigation showed that fuse F03 (walk home fuse) was blown. Further investigation showed that the EGR Valve circuitry was causing this failure. After unplugging EGR valve and replacing the fuse, engine was able to run and not overheat. Plug the EGR valve back in and the fuse blows again This is a well known issue on these vehicles and has been around since 2019-2020. Lots of data and information available on this issue on the internet. To make the issue worse. No parts are available for replacing this faulty valve at the moment. Only 6 valves available in the whole USA with those promised to other customers (i Called the dealers). Additionally there are more vehicles waiting for these valves.. Vehicle goes to the shop on [XXX] for confirmation of issue and get on a waiting list for the EGR Valve. I can't believe this is allowed to continue with GM. THis needs to be fixed!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584038
Recall Date: Apr 19, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My service engine light came on. After that happened, my engine started to get hot. It got up to 230degF, received a reduced propulsion message and wanted to shut down when going 70mph on the interstate (depended on the construction). Quick reaction on my side before the engine shut down I had "held" the battery (which i do for long trips to ensure options in event of emergencies). Meaning i still had energy in the battery that could be used to propel the vehicle. I was able to shut down the engine by unholding the battery before losing control of the vehicle due to no propulsion. The electric propulsion took over and I could get off the freeway. Conditions were: I was driving in a rain storm on a very busy interstate around Eau Claire wisconsin right around 5-6pm with lots of road construction. If I would have lost the engine and power, I would have crashed at a high rate of speed. I would have lost steering, windshield wipers and headlights. Investigation showed that fuse F03 (walk home fuse) was blown. Further investigation showed that the EGR Valve circuitry was causing this failure. After unplugging EGR valve and replacing the fuse, engine was able to run and not overheat. Plug the EGR valve back in and the fuse blows again This is a well known issue on these vehicles and has been around since 2019-2020. Lots of data and information available on this issue on the internet. To make the issue worse. No parts are available for replacing this faulty valve at the moment. Only 6 valves available in the whole USA with those promised to other customers (i Called the dealers). Additionally there are more vehicles waiting for these valves.. Vehicle goes to the shop on [XXX] for confirmation of issue and get on a waiting list for the EGR Valve. I can't believe this is allowed to continue with GM. THis needs to be fixed!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My service engine light came on. After that happened, my engine started to get hot. It got up to 230degF, received a reduced propulsion message and wanted to shut down when going 70mph on the interstate (depended on the construction). Quick reaction on my side before the engine shut down I had "held" the battery (which i do for long trips to ensure options in event of emergencies). Meaning i still had energy in the battery that could be used to propel the vehicle. I was able to shut down the engine by unholding the battery before losing control of the vehicle due to no propulsion. The electric propulsion took over and I could get off the freeway. Conditions were: I was driving in a rain storm on a very busy interstate around Eau Claire wisconsin right around 5-6pm with lots of road construction. If I would have lost the engine and power, I would have crashed at a high rate of speed. I would have lost steering, windshield wipers and headlights. Investigation showed that fuse F03 (walk home fuse) was blown. Further investigation showed that the EGR Valve circuitry was causing this failure. After unplugging EGR valve and replacing the fuse, engine was able to run and not overheat. Plug the EGR valve back in and the fuse blows again This is a well known issue on these vehicles and has been around since 2019-2020. Lots of data and information available on this issue on the internet. To make the issue worse. No parts are available for replacing this faulty valve at the moment. Only 6 valves available in the whole USA with those promised to other customers (i Called the dealers). Additionally there are more vehicles waiting for these valves.. Vehicle goes to the shop on [XXX] for confirmation of issue and get on a waiting list for the EGR Valve. I can't believe this is allowed to continue with GM. THis needs to be fixed!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My service engine light came on. After that happened, my engine started to get hot. It got up to 230degF, received a reduced propulsion message and wanted to shut down when going 70mph on the interstate (depended on the construction). Quick reaction on my side before the engine shut down I had "held" the battery (which i do for long trips to ensure options in event of emergencies). Meaning i still had energy in the battery that could be used to propel the vehicle. I was able to shut down the engine by unholding the battery before losing control of the vehicle due to no propulsion. The electric propulsion took over and I could get off the freeway. Conditions were: I was driving in a rain storm on a very busy interstate around Eau Claire wisconsin right around 5-6pm with lots of road construction. If I would have lost the engine and power, I would have crashed at a high rate of speed. I would have lost steering, windshield wipers and headlights. Investigation showed that fuse F03 (walk home fuse) was blown. Further investigation showed that the EGR Valve circuitry was causing this failure. After unplugging EGR valve and replacing the fuse, engine was able to run and not overheat. Plug the EGR valve back in and the fuse blows again This is a well known issue on these vehicles and has been around since 2019-2020. Lots of data and information available on this issue on the internet. To make the issue worse. No parts are available for replacing this faulty valve at the moment. Only 6 valves available in the whole USA with those promised to other customers (i Called the dealers). Additionally there are more vehicles waiting for these valves.. Vehicle goes to the shop on [XXX] for confirmation of issue and get on a waiting list for the EGR Valve. I can't believe this is allowed to continue with GM. THis needs to be fixed!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584038
Recall Date: Apr 19, 2024
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury