Complaints & Recalls
Consumer Complaints
1.1K ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving approximately 30 MPH, the message "Low Propulsion" was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the failure recurred, and the vehicle shuddered while the accelerator pedal was depressed. The contact stated that the vehicle lost motive power and failed to accelerate above 5 MPH. The vehicle was restarted; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the same dealer where it was diagnosed with an EGR valve coolant failure; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 60,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving approximately 30 MPH, the message "Low Propulsion" was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the failure recurred, and the vehicle shuddered while the accelerator pedal was depressed. The contact stated that the vehicle lost motive power and failed to accelerate above 5 MPH. The vehicle was restarted; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the same dealer where it was diagnosed with an EGR valve coolant failure; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 60,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving approximately 30 MPH, the message "Low Propulsion" was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the failure recurred, and the vehicle shuddered while the accelerator pedal was depressed. The contact stated that the vehicle lost motive power and failed to accelerate above 5 MPH. The vehicle was restarted; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the same dealer where it was diagnosed with an EGR valve coolant failure; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 60,000. The VIN was not available.
Mfg Campaign: 11584145
Recall Date: Apr 19, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While car will turn on as normal, wheb put I to drive is says "Action Required - Shift to Park". The CEL code indicates, among other things, "EV/Hybrid Battery ppsitive contactor circuit stuck closed". I've read this has happened to may owners. Reading online seems to indicate
Corrective Action:
While car will turn on as normal, wheb put I to drive is says "Action Required - Shift to Park". The CEL code indicates, among other things, "EV/Hybrid Battery ppsitive contactor circuit stuck closed". I've read this has happened to may owners. Reading online seems to indicate
Additional Notes:
While car will turn on as normal, wheb put I to drive is says "Action Required - Shift to Park". The CEL code indicates, among other things, "EV/Hybrid Battery ppsitive contactor circuit stuck closed". I've read this has happened to may owners. Reading online seems to indicate
Mfg Campaign: 11583894
Recall Date: Apr 18, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on the interstate car suddenly flashed a "reduced propulsion power " warning indicator. At this time the car was speed limited and made us a liability on the interstate. We were about 80 miles from our home so ended up driving the car back home being speed limited. Took car into the shop and was told the EGR valve was bad which kept causing the "no walk fuse" to blow. Ended up having the EGR valve, gasket and cap replaced. All together with labor total for repair was $1,738 on a car that we had only been driving for a year. Bad EGR valves seem to be very commonplace for 2nd generation Chevy Volts but it seems GM refuses to do anything about this issue. I have no plans to every purchase another GM vehicle. Very frustrated!
Corrective Action:
While driving on the interstate car suddenly flashed a "reduced propulsion power " warning indicator. At this time the car was speed limited and made us a liability on the interstate. We were about 80 miles from our home so ended up driving the car back home being speed limited. Took car into the shop and was told the EGR valve was bad which kept causing the "no walk fuse" to blow. Ended up having the EGR valve, gasket and cap replaced. All together with labor total for repair was $1,738 on a car that we had only been driving for a year. Bad EGR valves seem to be very commonplace for 2nd generation Chevy Volts but it seems GM refuses to do anything about this issue. I have no plans to every purchase another GM vehicle. Very frustrated!
Additional Notes:
While driving on the interstate car suddenly flashed a "reduced propulsion power " warning indicator. At this time the car was speed limited and made us a liability on the interstate. We were about 80 miles from our home so ended up driving the car back home being speed limited. Took car into the shop and was told the EGR valve was bad which kept causing the "no walk fuse" to blow. Ended up having the EGR valve, gasket and cap replaced. All together with labor total for repair was $1,738 on a car that we had only been driving for a year. Bad EGR valves seem to be very commonplace for 2nd generation Chevy Volts but it seems GM refuses to do anything about this issue. I have no plans to every purchase another GM vehicle. Very frustrated!
Mfg Campaign: 11583634
Recall Date: Apr 17, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Shift to park warning comes and car will will not shut down I have already had this repaired in 2019
Corrective Action:
Shift to park warning comes and car will will not shut down I have already had this repaired in 2019
Additional Notes:
Shift to park warning comes and car will will not shut down I have already had this repaired in 2019
Mfg Campaign: 11583712
Recall Date: Apr 17, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2017 Chevy Volt has been making a clicking noise coming from the brake booster assembly since I have bought it. When your foot is released from the brake pedal, there is an audible click (3-4 times a second) inside of the cabin and I've decided to make a formal complaint as GM isn't taking the appropriate action to fix this issue. My reasoning is that this issue is not only common on the Chevy Volt, but also the Chevy Bolt as they share the exact same brake booster. For the Volt, dealers are instructed to replace the Brake Pedal Retainer - GM (39081933) and the Brake Master Cylinder - GM (84006919). This repair is often quoted in excess of $2,000 even though there is a very high likelihood of the issue returning even when the parts are replaced. For the Chevy Bolt, dealers were instructed to stop replacing the brake booster as they determined there was a software fix that could solve the issue. There was a TSB regarding this which details both the problem and the repair procedure (# [XXX]) [XXX] While GM fixed this issue on the Bolts, the Volts have the exact same issue and owners are being directed to spend $2,000+ to make a repair that won't even fix the issue. GM needs to release the software fix for the Volts so that the issue can be resolved properly. This burdens current Volt owners improperly, as GM has proven that a software release can fix this but has thus far refused to address and implement it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2017 Chevy Volt has been making a clicking noise coming from the brake booster assembly since I have bought it. When your foot is released from the brake pedal, there is an audible click (3-4 times a second) inside of the cabin and I've decided to make a formal complaint as GM isn't taking the appropriate action to fix this issue. My reasoning is that this issue is not only common on the Chevy Volt, but also the Chevy Bolt as they share the exact same brake booster. For the Volt, dealers are instructed to replace the Brake Pedal Retainer - GM (39081933) and the Brake Master Cylinder - GM (84006919). This repair is often quoted in excess of $2,000 even though there is a very high likelihood of the issue returning even when the parts are replaced. For the Chevy Bolt, dealers were instructed to stop replacing the brake booster as they determined there was a software fix that could solve the issue. There was a TSB regarding this which details both the problem and the repair procedure (# [XXX]) [XXX] While GM fixed this issue on the Bolts, the Volts have the exact same issue and owners are being directed to spend $2,000+ to make a repair that won't even fix the issue. GM needs to release the software fix for the Volts so that the issue can be resolved properly. This burdens current Volt owners improperly, as GM has proven that a software release can fix this but has thus far refused to address and implement it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2017 Chevy Volt has been making a clicking noise coming from the brake booster assembly since I have bought it. When your foot is released from the brake pedal, there is an audible click (3-4 times a second) inside of the cabin and I've decided to make a formal complaint as GM isn't taking the appropriate action to fix this issue. My reasoning is that this issue is not only common on the Chevy Volt, but also the Chevy Bolt as they share the exact same brake booster. For the Volt, dealers are instructed to replace the Brake Pedal Retainer - GM (39081933) and the Brake Master Cylinder - GM (84006919). This repair is often quoted in excess of $2,000 even though there is a very high likelihood of the issue returning even when the parts are replaced. For the Chevy Bolt, dealers were instructed to stop replacing the brake booster as they determined there was a software fix that could solve the issue. There was a TSB regarding this which details both the problem and the repair procedure (# [XXX]) [XXX] While GM fixed this issue on the Bolts, the Volts have the exact same issue and owners are being directed to spend $2,000+ to make a repair that won't even fix the issue. GM needs to release the software fix for the Volts so that the issue can be resolved properly. This burdens current Volt owners improperly, as GM has proven that a software release can fix this but has thus far refused to address and implement it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11583256
Recall Date: Apr 16, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR:INTEGRATED STARTER(OTHER THAN PROPULSION)
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at approximately 70 MPH, the message "Reduce Propulsion" was suddenly displayed, and the vehicle decelerated to 30 MPH. The vehicle was later taken to the local dealer who diagnosed that the ERG was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 22,000.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at approximately 70 MPH, the message "Reduce Propulsion" was suddenly displayed, and the vehicle decelerated to 30 MPH. The vehicle was later taken to the local dealer who diagnosed that the ERG was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 22,000.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated while driving at approximately 70 MPH, the message "Reduce Propulsion" was suddenly displayed, and the vehicle decelerated to 30 MPH. The vehicle was later taken to the local dealer who diagnosed that the ERG was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 22,000.
Mfg Campaign: 11582166
Recall Date: Apr 10, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Corrective Action:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Additional Notes:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Mfg Campaign: 11581818
Recall Date: Apr 8, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Corrective Action:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Additional Notes:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Mfg Campaign: 11581818
Recall Date: Apr 8, 2024
General Motors, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Corrective Action:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Additional Notes:
Had to replace EGR valve after losing power on the highway back in 2022. Lost power steering and reduced engine power while driving at highway speeds, luckily was able to get off the highway and limp the car back to my house. I almost crashed due to loosing engine power and power steering. It's appears to be a BECM issue.
Mfg Campaign: 11581818
Recall Date: Apr 8, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
We bought the car for our son when he began to drive. We liked the idea that it was gas and electric. At the time, our son was into electric vehicles. At 44, 000 miles, 7/10/20 the car was taken to the dealership. The engine light was on at this point, the message displayed "Propulsion Power is Reduced". Once the diagnostic was done it was said that the EGR valve needed replacing. Of course, this is during the of COVID. Everything was shut down. No one is working. It is now a wait game. Prior to this our Chevy Volt has been in and out of the dealership with either recall or something else. We enjoy the car because of how it operates with gas and electric. Fast forward it is 80,000 miles now, and the car is at the dealership again. It has currently been there for almost a month. After blowing fuses it has be diagnosed as the EGR valve needs replacing again. The part is not available currently. No one seems to know when it might be available. The part cannot be purchased from our local distributor. GM is the only ones who makes it is our understanding. There is no other dealership near us that has certified technicians who can work on them. We called around and asked. We want to know what the solution is. How can this be prevented? We were over an hour away from home and no dealership was open when it went out the last time. It became worse to the point that we were stopped on the road with flashers on because it was not safe to pullover. Prayer works.
Corrective Action:
We bought the car for our son when he began to drive. We liked the idea that it was gas and electric. At the time, our son was into electric vehicles. At 44, 000 miles, 7/10/20 the car was taken to the dealership. The engine light was on at this point, the message displayed "Propulsion Power is Reduced". Once the diagnostic was done it was said that the EGR valve needed replacing. Of course, this is during the of COVID. Everything was shut down. No one is working. It is now a wait game. Prior to this our Chevy Volt has been in and out of the dealership with either recall or something else. We enjoy the car because of how it operates with gas and electric. Fast forward it is 80,000 miles now, and the car is at the dealership again. It has currently been there for almost a month. After blowing fuses it has be diagnosed as the EGR valve needs replacing again. The part is not available currently. No one seems to know when it might be available. The part cannot be purchased from our local distributor. GM is the only ones who makes it is our understanding. There is no other dealership near us that has certified technicians who can work on them. We called around and asked. We want to know what the solution is. How can this be prevented? We were over an hour away from home and no dealership was open when it went out the last time. It became worse to the point that we were stopped on the road with flashers on because it was not safe to pullover. Prayer works.
Additional Notes:
We bought the car for our son when he began to drive. We liked the idea that it was gas and electric. At the time, our son was into electric vehicles. At 44, 000 miles, 7/10/20 the car was taken to the dealership. The engine light was on at this point, the message displayed "Propulsion Power is Reduced". Once the diagnostic was done it was said that the EGR valve needed replacing. Of course, this is during the of COVID. Everything was shut down. No one is working. It is now a wait game. Prior to this our Chevy Volt has been in and out of the dealership with either recall or something else. We enjoy the car because of how it operates with gas and electric. Fast forward it is 80,000 miles now, and the car is at the dealership again. It has currently been there for almost a month. After blowing fuses it has be diagnosed as the EGR valve needs replacing again. The part is not available currently. No one seems to know when it might be available. The part cannot be purchased from our local distributor. GM is the only ones who makes it is our understanding. There is no other dealership near us that has certified technicians who can work on them. We called around and asked. We want to know what the solution is. How can this be prevented? We were over an hour away from home and no dealership was open when it went out the last time. It became worse to the point that we were stopped on the road with flashers on because it was not safe to pullover. Prayer works.
Mfg Campaign: 11580948
Recall Date: Apr 3, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We bought the car for our son when he began to drive. We liked the idea that it was gas and electric. At the time, our son was into electric vehicles. At 44, 000 miles, 7/10/20 the car was taken to the dealership. The engine light was on at this point, the message displayed "Propulsion Power is Reduced". Once the diagnostic was done it was said that the EGR valve needed replacing. Of course, this is during the of COVID. Everything was shut down. No one is working. It is now a wait game. Prior to this our Chevy Volt has been in and out of the dealership with either recall or something else. We enjoy the car because of how it operates with gas and electric. Fast forward it is 80,000 miles now, and the car is at the dealership again. It has currently been there for almost a month. After blowing fuses it has be diagnosed as the EGR valve needs replacing again. The part is not available currently. No one seems to know when it might be available. The part cannot be purchased from our local distributor. GM is the only ones who makes it is our understanding. There is no other dealership near us that has certified technicians who can work on them. We called around and asked. We want to know what the solution is. How can this be prevented? We were over an hour away from home and no dealership was open when it went out the last time. It became worse to the point that we were stopped on the road with flashers on because it was not safe to pullover. Prayer works.
Corrective Action:
We bought the car for our son when he began to drive. We liked the idea that it was gas and electric. At the time, our son was into electric vehicles. At 44, 000 miles, 7/10/20 the car was taken to the dealership. The engine light was on at this point, the message displayed "Propulsion Power is Reduced". Once the diagnostic was done it was said that the EGR valve needed replacing. Of course, this is during the of COVID. Everything was shut down. No one is working. It is now a wait game. Prior to this our Chevy Volt has been in and out of the dealership with either recall or something else. We enjoy the car because of how it operates with gas and electric. Fast forward it is 80,000 miles now, and the car is at the dealership again. It has currently been there for almost a month. After blowing fuses it has be diagnosed as the EGR valve needs replacing again. The part is not available currently. No one seems to know when it might be available. The part cannot be purchased from our local distributor. GM is the only ones who makes it is our understanding. There is no other dealership near us that has certified technicians who can work on them. We called around and asked. We want to know what the solution is. How can this be prevented? We were over an hour away from home and no dealership was open when it went out the last time. It became worse to the point that we were stopped on the road with flashers on because it was not safe to pullover. Prayer works.
Additional Notes:
We bought the car for our son when he began to drive. We liked the idea that it was gas and electric. At the time, our son was into electric vehicles. At 44, 000 miles, 7/10/20 the car was taken to the dealership. The engine light was on at this point, the message displayed "Propulsion Power is Reduced". Once the diagnostic was done it was said that the EGR valve needed replacing. Of course, this is during the of COVID. Everything was shut down. No one is working. It is now a wait game. Prior to this our Chevy Volt has been in and out of the dealership with either recall or something else. We enjoy the car because of how it operates with gas and electric. Fast forward it is 80,000 miles now, and the car is at the dealership again. It has currently been there for almost a month. After blowing fuses it has be diagnosed as the EGR valve needs replacing again. The part is not available currently. No one seems to know when it might be available. The part cannot be purchased from our local distributor. GM is the only ones who makes it is our understanding. There is no other dealership near us that has certified technicians who can work on them. We called around and asked. We want to know what the solution is. How can this be prevented? We were over an hour away from home and no dealership was open when it went out the last time. It became worse to the point that we were stopped on the road with flashers on because it was not safe to pullover. Prayer works.
Mfg Campaign: 11580948
Recall Date: Apr 3, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at approximately 60 MPH, the Battery Range Zero Miles message displayed, and the check engine warning light illuminated. The Propulsion Power Reduced message was then displayed, and the engine inadvertently shut off. The contact coasted the vehicle to the side of the road and shifted the transmission into park(P) when the Shift to Park message was displayed. The vehicle was towed to the dealer, who reprogrammed the power inverter module, and cleared the DTC codes. The failure recurred 60 days later, and the vehicle was towed to Chevrolet Van Nuys (5949 Van Nuys Blvd, Van Nuys, CA 91401), where the 12V battery was replaced and the DTC codes were cleared; however, the failure persisted. The vehicle was towed back to Chevrolet Van Nuys (5949 Van Nuys Blvd, Van Nuys, CA 91401), but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE23022 (Electrical System). The failure mileage was 61,956.
Corrective Action:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at approximately 60 MPH, the Battery Range Zero Miles message displayed, and the check engine warning light illuminated. The Propulsion Power Reduced message was then displayed, and the engine inadvertently shut off. The contact coasted the vehicle to the side of the road and shifted the transmission into park(P) when the Shift to Park message was displayed. The vehicle was towed to the dealer, who reprogrammed the power inverter module, and cleared the DTC codes. The failure recurred 60 days later, and the vehicle was towed to Chevrolet Van Nuys (5949 Van Nuys Blvd, Van Nuys, CA 91401), where the 12V battery was replaced and the DTC codes were cleared; however, the failure persisted. The vehicle was towed back to Chevrolet Van Nuys (5949 Van Nuys Blvd, Van Nuys, CA 91401), but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE23022 (Electrical System). The failure mileage was 61,956.
Additional Notes:
The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at approximately 60 MPH, the Battery Range Zero Miles message displayed, and the check engine warning light illuminated. The Propulsion Power Reduced message was then displayed, and the engine inadvertently shut off. The contact coasted the vehicle to the side of the road and shifted the transmission into park(P) when the Shift to Park message was displayed. The vehicle was towed to the dealer, who reprogrammed the power inverter module, and cleared the DTC codes. The failure recurred 60 days later, and the vehicle was towed to Chevrolet Van Nuys (5949 Van Nuys Blvd, Van Nuys, CA 91401), where the 12V battery was replaced and the DTC codes were cleared; however, the failure persisted. The vehicle was towed back to Chevrolet Van Nuys (5949 Van Nuys Blvd, Van Nuys, CA 91401), but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE23022 (Electrical System). The failure mileage was 61,956.
Mfg Campaign: 11579268
Recall Date: Mar 25, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579412
Recall Date: Mar 25, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579412
Recall Date: Mar 25, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] while traveling at highway speed my Chevrolet volt abruptly lost propulsion and an alert was displayed to pull over and turn car off. I was on [XXX] in California a 4 lane highway forced to cross 3 lanes of traffic at an exceptionally slow speed in heavy traffic. It is a miracle a crash did not occur. Fortunately other drivers were aware and able to stop or quickly change lanes. AAA towed directly to Stewart Chevrolet in Colma Ca. It was diagnosed and I was advised it is under warranty HOWEVER parts are on back order. Today [XXX] ~ the car still has not been repaired and I have been advised parts will not ship until September 2024. This is both dangerous and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11579412
Recall Date: Mar 25, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
EGR Valve failed and blew fuse while I was on road. I do have the part for inspection if necessary. Part failure caused reduced propulsion in traffic on interstate. Due to GM not manufacturing part, I had to order a refurbished part from China so I could get it put in and use my vehicle after 3 months of waiting for OEM part to come in. Component has not been inspected by anyone, outside of mechanic who would have replaced it. No warnings or symptoms of issue were observed before the part failed.
Corrective Action:
EGR Valve failed and blew fuse while I was on road. I do have the part for inspection if necessary. Part failure caused reduced propulsion in traffic on interstate. Due to GM not manufacturing part, I had to order a refurbished part from China so I could get it put in and use my vehicle after 3 months of waiting for OEM part to come in. Component has not been inspected by anyone, outside of mechanic who would have replaced it. No warnings or symptoms of issue were observed before the part failed.
Additional Notes:
EGR Valve failed and blew fuse while I was on road. I do have the part for inspection if necessary. Part failure caused reduced propulsion in traffic on interstate. Due to GM not manufacturing part, I had to order a refurbished part from China so I could get it put in and use my vehicle after 3 months of waiting for OEM part to come in. Component has not been inspected by anyone, outside of mechanic who would have replaced it. No warnings or symptoms of issue were observed before the part failed.
Mfg Campaign: 11579162
Recall Date: Mar 24, 2024
General Motors, Llc
Defect Description:
Tether, Lower Anchor (on car seat or vehicle)
Potential Consequences:
This seat is impossible to install safely in most vehicles. I have installed it into 4-5 different vehicles including cars, trucks, and SUVs. In every case but one it was impossible to install tightly enough so that it didn't move at least 3-4 inches freely. The one case where I could install it tightly I could lean the seat back to "suck it down" and then lean the seat forward again. This is not possible in most vehicles. The LATCH system binds and cannot be pulled tight by one person, it requires two adults. Installing with a seat belt is seriously dangerous as the back frame binds the seat belt and does not allow it to be pulled tight. And the cherry on top is that the five point harness doesn't stay tight. It creeps loose over the span of 10 or so minutes. We actually had to teach our son to pull it tight on longer road trips. I was shocked when we got a new car seat and had it installed safely and securely in a matter of minutes. This one takes at least an hour every time of wiggling and cajoling into place. These seats are junk and should be pulled from the market.
Corrective Action:
This seat is impossible to install safely in most vehicles. I have installed it into 4-5 different vehicles including cars, trucks, and SUVs. In every case but one it was impossible to install tightly enough so that it didn't move at least 3-4 inches freely. The one case where I could install it tightly I could lean the seat back to "suck it down" and then lean the seat forward again. This is not possible in most vehicles. The LATCH system binds and cannot be pulled tight by one person, it requires two adults. Installing with a seat belt is seriously dangerous as the back frame binds the seat belt and does not allow it to be pulled tight. And the cherry on top is that the five point harness doesn't stay tight. It creeps loose over the span of 10 or so minutes. We actually had to teach our son to pull it tight on longer road trips. I was shocked when we got a new car seat and had it installed safely and securely in a matter of minutes. This one takes at least an hour every time of wiggling and cajoling into place. These seats are junk and should be pulled from the market.
Additional Notes:
This seat is impossible to install safely in most vehicles. I have installed it into 4-5 different vehicles including cars, trucks, and SUVs. In every case but one it was impossible to install tightly enough so that it didn't move at least 3-4 inches freely. The one case where I could install it tightly I could lean the seat back to "suck it down" and then lean the seat forward again. This is not possible in most vehicles. The LATCH system binds and cannot be pulled tight by one person, it requires two adults. Installing with a seat belt is seriously dangerous as the back frame binds the seat belt and does not allow it to be pulled tight. And the cherry on top is that the five point harness doesn't stay tight. It creeps loose over the span of 10 or so minutes. We actually had to teach our son to pull it tight on longer road trips. I was shocked when we got a new car seat and had it installed safely and securely in a matter of minutes. This one takes at least an hour every time of wiggling and cajoling into place. These seats are junk and should be pulled from the market.
Mfg Campaign: 11579081
Recall Date: Mar 23, 2024
General Motors, Llc
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
This seat is impossible to install safely in most vehicles. I have installed it into 4-5 different vehicles including cars, trucks, and SUVs. In every case but one it was impossible to install tightly enough so that it didn't move at least 3-4 inches freely. The one case where I could install it tightly I could lean the seat back to "suck it down" and then lean the seat forward again. This is not possible in most vehicles. The LATCH system binds and cannot be pulled tight by one person, it requires two adults. Installing with a seat belt is seriously dangerous as the back frame binds the seat belt and does not allow it to be pulled tight. And the cherry on top is that the five point harness doesn't stay tight. It creeps loose over the span of 10 or so minutes. We actually had to teach our son to pull it tight on longer road trips. I was shocked when we got a new car seat and had it installed safely and securely in a matter of minutes. This one takes at least an hour every time of wiggling and cajoling into place. These seats are junk and should be pulled from the market.
Corrective Action:
This seat is impossible to install safely in most vehicles. I have installed it into 4-5 different vehicles including cars, trucks, and SUVs. In every case but one it was impossible to install tightly enough so that it didn't move at least 3-4 inches freely. The one case where I could install it tightly I could lean the seat back to "suck it down" and then lean the seat forward again. This is not possible in most vehicles. The LATCH system binds and cannot be pulled tight by one person, it requires two adults. Installing with a seat belt is seriously dangerous as the back frame binds the seat belt and does not allow it to be pulled tight. And the cherry on top is that the five point harness doesn't stay tight. It creeps loose over the span of 10 or so minutes. We actually had to teach our son to pull it tight on longer road trips. I was shocked when we got a new car seat and had it installed safely and securely in a matter of minutes. This one takes at least an hour every time of wiggling and cajoling into place. These seats are junk and should be pulled from the market.
Additional Notes:
This seat is impossible to install safely in most vehicles. I have installed it into 4-5 different vehicles including cars, trucks, and SUVs. In every case but one it was impossible to install tightly enough so that it didn't move at least 3-4 inches freely. The one case where I could install it tightly I could lean the seat back to "suck it down" and then lean the seat forward again. This is not possible in most vehicles. The LATCH system binds and cannot be pulled tight by one person, it requires two adults. Installing with a seat belt is seriously dangerous as the back frame binds the seat belt and does not allow it to be pulled tight. And the cherry on top is that the five point harness doesn't stay tight. It creeps loose over the span of 10 or so minutes. We actually had to teach our son to pull it tight on longer road trips. I was shocked when we got a new car seat and had it installed safely and securely in a matter of minutes. This one takes at least an hour every time of wiggling and cajoling into place. These seats are junk and should be pulled from the market.
Mfg Campaign: 11579081
Recall Date: Mar 23, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On 2/11/23, our 2017 Chevrolet Volt displayed a check engine light and the engine started to overheat, as determined by the driver from the dash coolant temperate display, while driving down the interstate after 1 hour of driving. The car was pulled over to the side of the road and towed home. Upon inspection of the Chevy Volt later, the F03 15 amp mini-fuse(referred to as non-walk home fuse) in the main engine fuse block had blown, which had likely caused the electronically controlled thermostat to close and the engine to quickly overheat, due to lack of coolant. The reason why the F03 15 amp mini-fuse blew is because the control board for the EGR valve catastrophically failed and overloaded the fuse of this important shared electrical circuit. The electronic thermostat is part of this shared circuit, in addition to the EGR valve and possibly other important vehicle functions. I consider this cascade of electronic and engine/cooling failures to be a safety issue for the driver, in addition to being a poor design. As GM doesn't currently have any replacement EGR valves for our 2017 Chevy Volt, which includes the EGR valve control board, we are forced to disconnect the EGR valve from the vehicle and replace the F03 15 amp mini-fuse, in order to make the car drivable. This is contributing to increased vehicle emissions and reduced vehicle efficiency. In locations with emissions inspections, this EGR valve parts shortage results in the vehicle failing inspection and being made undrivable. I think the NHTSA should force GM to recall any 2nd generation Chevrolet Volt vehicles that have this defective EGR valve/control board, due to its cascading effect on the safe operation of the Volt.
Corrective Action:
On 2/11/23, our 2017 Chevrolet Volt displayed a check engine light and the engine started to overheat, as determined by the driver from the dash coolant temperate display, while driving down the interstate after 1 hour of driving. The car was pulled over to the side of the road and towed home. Upon inspection of the Chevy Volt later, the F03 15 amp mini-fuse(referred to as non-walk home fuse) in the main engine fuse block had blown, which had likely caused the electronically controlled thermostat to close and the engine to quickly overheat, due to lack of coolant. The reason why the F03 15 amp mini-fuse blew is because the control board for the EGR valve catastrophically failed and overloaded the fuse of this important shared electrical circuit. The electronic thermostat is part of this shared circuit, in addition to the EGR valve and possibly other important vehicle functions. I consider this cascade of electronic and engine/cooling failures to be a safety issue for the driver, in addition to being a poor design. As GM doesn't currently have any replacement EGR valves for our 2017 Chevy Volt, which includes the EGR valve control board, we are forced to disconnect the EGR valve from the vehicle and replace the F03 15 amp mini-fuse, in order to make the car drivable. This is contributing to increased vehicle emissions and reduced vehicle efficiency. In locations with emissions inspections, this EGR valve parts shortage results in the vehicle failing inspection and being made undrivable. I think the NHTSA should force GM to recall any 2nd generation Chevrolet Volt vehicles that have this defective EGR valve/control board, due to its cascading effect on the safe operation of the Volt.
Additional Notes:
On 2/11/23, our 2017 Chevrolet Volt displayed a check engine light and the engine started to overheat, as determined by the driver from the dash coolant temperate display, while driving down the interstate after 1 hour of driving. The car was pulled over to the side of the road and towed home. Upon inspection of the Chevy Volt later, the F03 15 amp mini-fuse(referred to as non-walk home fuse) in the main engine fuse block had blown, which had likely caused the electronically controlled thermostat to close and the engine to quickly overheat, due to lack of coolant. The reason why the F03 15 amp mini-fuse blew is because the control board for the EGR valve catastrophically failed and overloaded the fuse of this important shared electrical circuit. The electronic thermostat is part of this shared circuit, in addition to the EGR valve and possibly other important vehicle functions. I consider this cascade of electronic and engine/cooling failures to be a safety issue for the driver, in addition to being a poor design. As GM doesn't currently have any replacement EGR valves for our 2017 Chevy Volt, which includes the EGR valve control board, we are forced to disconnect the EGR valve from the vehicle and replace the F03 15 amp mini-fuse, in order to make the car drivable. This is contributing to increased vehicle emissions and reduced vehicle efficiency. In locations with emissions inspections, this EGR valve parts shortage results in the vehicle failing inspection and being made undrivable. I think the NHTSA should force GM to recall any 2nd generation Chevrolet Volt vehicles that have this defective EGR valve/control board, due to its cascading effect on the safe operation of the Volt.
Mfg Campaign: 11578709
Recall Date: Mar 21, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 2/11/23, our 2017 Chevrolet Volt displayed a check engine light and the engine started to overheat, as determined by the driver from the dash coolant temperate display, while driving down the interstate after 1 hour of driving. The car was pulled over to the side of the road and towed home. Upon inspection of the Chevy Volt later, the F03 15 amp mini-fuse(referred to as non-walk home fuse) in the main engine fuse block had blown, which had likely caused the electronically controlled thermostat to close and the engine to quickly overheat, due to lack of coolant. The reason why the F03 15 amp mini-fuse blew is because the control board for the EGR valve catastrophically failed and overloaded the fuse of this important shared electrical circuit. The electronic thermostat is part of this shared circuit, in addition to the EGR valve and possibly other important vehicle functions. I consider this cascade of electronic and engine/cooling failures to be a safety issue for the driver, in addition to being a poor design. As GM doesn't currently have any replacement EGR valves for our 2017 Chevy Volt, which includes the EGR valve control board, we are forced to disconnect the EGR valve from the vehicle and replace the F03 15 amp mini-fuse, in order to make the car drivable. This is contributing to increased vehicle emissions and reduced vehicle efficiency. In locations with emissions inspections, this EGR valve parts shortage results in the vehicle failing inspection and being made undrivable. I think the NHTSA should force GM to recall any 2nd generation Chevrolet Volt vehicles that have this defective EGR valve/control board, due to its cascading effect on the safe operation of the Volt.
Corrective Action:
On 2/11/23, our 2017 Chevrolet Volt displayed a check engine light and the engine started to overheat, as determined by the driver from the dash coolant temperate display, while driving down the interstate after 1 hour of driving. The car was pulled over to the side of the road and towed home. Upon inspection of the Chevy Volt later, the F03 15 amp mini-fuse(referred to as non-walk home fuse) in the main engine fuse block had blown, which had likely caused the electronically controlled thermostat to close and the engine to quickly overheat, due to lack of coolant. The reason why the F03 15 amp mini-fuse blew is because the control board for the EGR valve catastrophically failed and overloaded the fuse of this important shared electrical circuit. The electronic thermostat is part of this shared circuit, in addition to the EGR valve and possibly other important vehicle functions. I consider this cascade of electronic and engine/cooling failures to be a safety issue for the driver, in addition to being a poor design. As GM doesn't currently have any replacement EGR valves for our 2017 Chevy Volt, which includes the EGR valve control board, we are forced to disconnect the EGR valve from the vehicle and replace the F03 15 amp mini-fuse, in order to make the car drivable. This is contributing to increased vehicle emissions and reduced vehicle efficiency. In locations with emissions inspections, this EGR valve parts shortage results in the vehicle failing inspection and being made undrivable. I think the NHTSA should force GM to recall any 2nd generation Chevrolet Volt vehicles that have this defective EGR valve/control board, due to its cascading effect on the safe operation of the Volt.
Additional Notes:
On 2/11/23, our 2017 Chevrolet Volt displayed a check engine light and the engine started to overheat, as determined by the driver from the dash coolant temperate display, while driving down the interstate after 1 hour of driving. The car was pulled over to the side of the road and towed home. Upon inspection of the Chevy Volt later, the F03 15 amp mini-fuse(referred to as non-walk home fuse) in the main engine fuse block had blown, which had likely caused the electronically controlled thermostat to close and the engine to quickly overheat, due to lack of coolant. The reason why the F03 15 amp mini-fuse blew is because the control board for the EGR valve catastrophically failed and overloaded the fuse of this important shared electrical circuit. The electronic thermostat is part of this shared circuit, in addition to the EGR valve and possibly other important vehicle functions. I consider this cascade of electronic and engine/cooling failures to be a safety issue for the driver, in addition to being a poor design. As GM doesn't currently have any replacement EGR valves for our 2017 Chevy Volt, which includes the EGR valve control board, we are forced to disconnect the EGR valve from the vehicle and replace the F03 15 amp mini-fuse, in order to make the car drivable. This is contributing to increased vehicle emissions and reduced vehicle efficiency. In locations with emissions inspections, this EGR valve parts shortage results in the vehicle failing inspection and being made undrivable. I think the NHTSA should force GM to recall any 2nd generation Chevrolet Volt vehicles that have this defective EGR valve/control board, due to its cascading effect on the safe operation of the Volt.
Mfg Campaign: 11578709
Recall Date: Mar 21, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
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